They really took care of us and kept us informed every step of the way...! We were taken care of by Chris and he was very professional and courteous...! I would recommend him and Byrider to other for sure...! Also when I called with a problem it was handled and fixed right away...!

I was extremely satisfied with my auto buying experience at Byrider on Preston. Got a vehicle in great shape, clean, no issues at a very affordable price. Aaron was very proficient, fast, and prompt. I would definitely recommend to others who are looking for a preowned, but well maintained vehicle.

Aaron Atchison was awesome, he got me into a car with $0 down. I went there unsure about whether or not I would drive home in a car. I had no money until my payday. He really helped me out! The experience was smooth like silk! Thanks again!!

Aaron Atchison has excellent customer service. He understands, and communicates very well. He helps you with whatever you need. He always kept a smile on his face. He has a great personality. Hes a great dude, and was a big help!

I spoke with Chris and Shannon they were very nice and tried really hard to get me approved. There was some issues on my part.However the vehicle that I wanted they sold right in front of me after running my credit.They told the people who were getting a vehicle prior to me that it wasn’t available but let me look at it in and out. So they ran my credit knowing I only wanted that vehicle that actually wasn’t even available!I told them I had $600 to put down, however I would’ve put whatever I had to down to get THAT vehicle!Watch out with these people! I think they knew what they were doing and tried to offer me a lesser vehicle after they had sold the only one on the lot that I was interested in AFTER I spent 4 hours at the dealership 😒

I went in with some doubt, but Chris has proved me wrong. He did what he needed to do and did what he said to get me in my Fusion! Thank you again CHRIS! I will recommend Byrider in Louisville to anyone!

I used to hear a lot of bad things about this place when it was JD Byrider. Now that it is just Byrider gave it a chance and its a really good place. The sales people are very friendly and extremely helpful. Yes, I have had some issues with the vehicle I bought but the service department fixed them quickly. They covered the cost of a rental while my car was being repaired and they got it fixed right. Ive recommended this lot to other people andI would again.

It was so amazing fast an easy good people my sales person Aaron Atchison an Chris work so hard to get the deal sealed

The sales team made the entire process very easy, not rushed or pressured. Friendly people, who made car shopping, which has usually been a negative experience to me, an easy process. I would highly recommend them to anyone wanting a car.

Aaron Atchison was awesome. He gave great customer service. He was very pleasant and had great knowledge of the car buying process. He had a positive attitude and was easy to work with!

You know, the workers there are truly amazing! And try to help you as much as they can. They got us in a vehicle pretty quickly. Left in our car the same day! With little down payment. Monthly payments are a little high, but that wouldnt be an issure if it wasnt for our vehicle its self. It has been in the service dept more than we have had it. And weve had it less than 7 months. Well get it back, then a few weeks to a month later, well have to call to get the car towed back in! Its just crazy. Like I said the service is very nice, the people there are fantastic, I just wish our vehicle would get fixed, and STAY fixed. Its an inconvenience and just frustrating.

My sales guy was very helpful and got the job done. Very good customer service skills. Aaron great job UROCK

Chris was very helpful threw the whole process, got me in and out with a car faster than any other car lot I have dealt with. He very professional and had great customer service.

Really get great help me and my fiance both get into really nice cars. I highly recommend if youre looking for good used cars.

Aaron Atchison was on TOP OF HIS GAME FIRST TIME BUYING A CAR AND HE GOT ME RIGHT TOGETHER HE UNDERSTAND I HAVE A FAMILY AND MY 2 JOBS TO GET TOO. HE LISTEN AND MADE IT HAPPY GOD IS GOOD😇😇😇😇😇🤗🤗🤗🤗🤗💪💪💪💪💪💪P.S AND THE LOVELY WOMAN IN THE OFFICE THAT HELP WITH THE PAPERWORK SHE WAS WONDERFUL TOO

Aaron was SUPER patient with all the speed bumps with getting me into a good reliable car! The service was pleasant and offered a friendly environment! I highly recommend coming here!

I give this place a 5star rating they are really polite and they work with u every way possible to get u into a vehicle!!!! So if u need help trying to get a ride go out and see these good people they will take good care of you

He was awesome and really did everything he could to help and was friendly it was more like I was talking to family than a stranger would highly recommend to anyone and love my car........

He was very eager to get us into a reliable good vehicle and went out of his way very good very fast professional

Warm and friendly atmosphere.Not the typical pushy salesman.Highly recommend Mark Jacksons sales team, they beat the competition across the street hands down..

Aaron Atchison was a great salesman and was very nice and ambitious and would recommend him here !👌🏻

I tell you what! I had such a horrible day, week and month. My credit is soooooo bad, but that didnt stop Chris and sellis for making what seemed impossible, possible.. Im serious yall. Im so happy right now, all of my hard work and I finally enjoy the fruits of labor. Do the work, get the money, and J.D. Byrider is going to take care of rest!

I was at byrider on Preston, Chris.c is the best they got. He will get you in a car if anyone can. So if you guys need a car go see Chris at byrider on preston

They are the best dealer ever they approved me with lower credit score my bro chris over there is the best they work with u to get the car u want i would recommend it to anybody.

Aaron was amazing! Efficient and got me in a car that I wanted…couldn’t be more happy and the weight is definitely lifted off my shoulders.

Great place and great people! Willing to go out of their way to help anyone. Very easy process, in and out. Not your typical all day experience.

Aaron Atchison is very helpful and help me get into car right away . Very professional and Answer all my question that I had.

Well if you want a good experience buying a car you like not what they want you to leave with my advice is to run run as fast away from these people. Me and my husband has did everything they ask he makes 19.00 an hour and works 50 hours a week he has no rent or other bills and they knew from the first time I visited which was 15 ago what I wanted and they even said we will go pick the car up because its at Tennessean byrider. Than finally after going through what felt like Home land Security we got approved ...than comes this. Well the car you want is almost 4 thousand more than we are willing to approve you for. Which would have been ok but they knew from day one what car I wanted and the only one I wanted but did they say welk we cant promise you that because we have no idea if you can get approved gor that no no they said we will have car here next day.. lol this is the biggest run around and horrific experience Ive been through and I take treatments for cancer. So do yourself a favor and dont waste your time!!!because its not a fun time

This has been the longest oil change Ive ever had done Ive waited over 2 hours for my car to be returned to me and I am still waiting they didnt have the oil filter for my car and Ive had to ask twice about why its taking so long. The employees are very courteous but the time for servicing your vehicle is absolutely terrible

My second purchase from here and they are amazing ask for Shannon

The sales man Aaron was quick and very helpful in getting us into a ride and when I thought they didnt have one for me he found one that I absolutely love and was very patience with us and our unruly children would highly recommend this car lot and Aaron

Omg! This was the first time ive ever purchased a vehicle. Aaron Atchison was an absolute delight! He was very patient with the set backs I kept having and took his time to find something that suited me. I recommend going there absolutely bc ALL the staff was blessed and explained everything to me! Thanks By rider....! MAHOGANY

Good place to make a car deal! Awesome people

First off I’ve been leasing a car with them since last July and I’ve only drove it maybe 3 months the time I’ve had it. I’ve had to put it in the shop three times n the service dept. barely answers the phone to find out the status on the work. They never have an estimated time on how long the car is going to take to fix and they are very rude on top of that. I won’t lease a car from them ever again.

I am so happy with my purchase!!! Aaron Atchison is awesome!!! If you go ask for him he will do whatever it takes to get you in the perfect car!!! I will reccomend him and byrider to all of my family and Friends!!! Aaron you rock!!!

Very helpful and got my exactly what I was looking for at an amazing price highly recommend!!

The best customer service bar none. Shannon was extremely helpful and got me into the car that I needed and explained the payment process in great detail for me. I would recommend anyone go through this Byrider.

Great place to do business had vehicle I was looking for and so far Im satisfied

The process was quick, price was really reasonable and it is something I can afford. Best place to go to get a car.

I had the best Sales man his name was Aaron he was so nice and I even got upset and he stayed so nice I would tell anyone thats needs a car or jeep or truck to go see Aaron at Byrider in Louisville...

Terrible Experience!We walked off the lot because all they had was beat up used cars . Now the sales department continues to blow up our phones like we owe this company money. Umm, no thanks . I dont need a second vehicle that bad.

Aaron, Chris, and Shannon went above and beyond putting my husband and I in a nice vehicle. Thank you, thank you, Thank you!!

Had an awesome experience getting my new car! Aaron was very nice, it was a hassle free experience and I was able to leave with the car I wanted!

Shannon E was the BEST ! she pushed and pushed for me. i’m forever greatful. love this place and the staff . thank you so much 🙏🏾

Service was exceptional from beginning to end

Great experience smooth and effective.

At the beginning it was stressful back and forth from being told one thing after my father was told something else. But once I finally got to speak with mike he definitely made it easier.

Mrs.Shannon was an amazing salesperson and she made sure I understood every single thing I needed to understand and she was very helpful.

Ive had bad experiences at car lots recently. But the staff here was friendly and very helpful and made it a very pleasant experience.

They new service center is horrible, nobody never answers the phone. They dont return your phone calls an they dont keep you updated on your car either

Really terrible. Got my car back with a whole new problem. 4 hours later still no answer

Great car and reasonable process

Highly recommend!! Good and honest people!

3rd car from here! So awesome

Great customer service….

Got a car from here and a couple days with it pieces are falling off

Nice people, nice car, nice warranty. I’m 100% satisfied.

Jesse was an absolute dream! He was so helpful, welcoming, and friendly. On top of that, he was kind to my kids. Which as a mother means to much to me. Even with my horrible credit I was able to drive away in the car I hoped for. I would definitely recommend Jesse and Byrider to anyone!

Complete rip off...bought my car at the one in Owensboro and then moved here. They could not transfer my contract because Owensboro is a Franchise and Louisville was a company store. I had my car serviced in Louisville this summer the week before going to Florida.I called and made an appointment asking for specific things. I asked for 4 new tires rated at 70k miles and a new wheel. They were supposed to take my best used tire and put it on the new wheel so I would have a full size spare. I also asked for an oil change and a tune up. I took my car and dropped it off but when called to check the progress it was not ready because they did not order the parts and have everything ready for my scheduled appointment. It delayed my pickup another day.When picking my car up, the tires were not what I asked for, the when was not done and I was treated like some stupid female for not realizing my tire would not fit on the spare tire rim that was already there. I ended up going to a tire place and paying more for what I had asked for. My quote of about $362 ended up at this point being over $800 with the rim and mounting from a different place and a leak in the transmission they found.While in Florida we ended up sitting on the side of the road with $270 worth of nonrefundable tickets, paying $116 for a tow, and losing the majority of the day to learn from another JD Byrider that whomever serviced it before left a piece of plastic in the engine compartment and it sucked up through the engine. The mechanic said he has never seen anything like this just picked up off the road--that it had to have been left in the engine compartment when serviced.Before getting the car back home other lights come on, a wheel bearing starts going bad and it had another part needing replacement.I filed a complaint with the local store and got about $100 comped off the repair...even though we were now out over a grand including the original repairs. I took the complaint to corporate and ended up having to file 2 accelerated complaints on the original complaint with the car still giving me problems. This week I gave up and dropped the car off at the Louisville lot and told them I surrendered the piece of junk and will never do business with JD Byrider again. (Yes, I know I will be slapped with a bill...but I am not paying over half the cars value to have the next thing repaired.)

All I can say is they are going help u in any and every way

The worst place to purchase a car to be honest... called several times to get my car looked at and they wouldn’t look at it I’ve had it for about two months now and the back windows don’t roll up,the transmission is going out bc I had to pay a mechanic to look at it when they’re supposed to offer free repairs up to 60000 miles after your purchase and on top of that my check engine light goes on and off and the power outlets inside of my car also don’t work so if your looking to finance a car this is the last place you wanna go to!!

Very professional and quick with my service! Answered every question I had and went above and beyond my expectations! Great staff!!

Jessie was a very good sells rep. He help me finance my very first car. 10/10 would recommend him.

Aaron is cool!!!

Great place to buy a vehicle. Friendly staff, reasonable prices and low down payment. Staff made process very simple. Would buy another car from here in the future.

Will guess I have to eat crow I said I would never buy another vehicle from byrider but I had to go back to get another vehicle Jesse was awesome he got us in a newer van and it is great you are the man Jesse

Best experience I’m any purchase I’ve ever made! Jamie was excellent! He did everything he could to make the deal happen. He was very professional, but very personable. He knew exactly what vehicle I needed for my kids to be comfortable. I will definitely suggest Jamie and Byrider to any friends that need a vehicle!

Jesse is an awesome sales rep. I’m glad I had the pleasure of doing business with him. I came into the dealership in hopes of getting into a vehicle that I desperately needed, and I end up leaving with the vehicle that I wanted. You can’t get that type of service, commitment, and honesty from just anywhere. Thanks Byrider, and a very special thanks to Jesse as well.

I was so impressed! I thought there was no hope for me with bad credit, I was so used to being turned down for a lot of things. (Student loans) Jesse and the young lady he was training did such an amazing job. As a single mom it means so much to have a reliable vehicle. So grateful ❤😁

They are Awesome.. Best Customer Care..Smiling Faces.. Great people..Byryder YOU ROCK

I worked with Shannon she was simply amazing from the time I walked in till the I drove off the lot with my new car

Went to JD with no expectations just to see if i could get a car. Jesse went above and beyond, got me into insurance right there. Was able to drive off the lot within a couple hours. Really easy going guys over there, no pushing no pressures. GO SEE JESSE!

After being turned down at some other lots for not having a larger down payment. I moved on to plan B. Hindsight is 20/20 as it wouldve saved me a lot of hassle & grief if I have just gone to Byrider first. I have to give them props because most places waste time by going through the motions of choosing a car before checking to see if you qualify for a loan. Byrider gets the majority of their vehicles from Enterprise Fleet & rental cars and for the most part they are well maintained. The one I chose, like all their vehicles has 4 matching tires & the car has emergency roadside svc. So I hope I get a few good years out of them. The Byrider purchasing process is very smooth and painless. Im happy with my purchase which included a 4yr / 60k mi extended warranty & GPS tracking device. Im very happy I took a chance with Byrider.

I’ve been to about 4 lots and was just about to give up on getting a car 😔 I called J. D by rider and let’s say the BEST decision yet, Mr. Stone went above and beyond everything he promised I’m excited to say I’m driving off the lot in exactly what I wanted in a car I wanted in a comfortable and reasonable car payment😍 I wish I could rate this 10 stars he was awesome. Very nice staff and not a long wait time they’re very willing to work in your favor!!

When I first searched J.D. Byrider I wasnt sure if I could get a car due to me having poor credit. Not only that I thought it was a gimmick. I was approved and have a nice Dodge Avenger. The service was excellent. They work with you not against you. The payments are more than affordable. If you get paid Bi-weekly then they base it off of that. They cut your payments in half. I LOVE MY EXPERIENCE ALREADY. THANKS J.D.

I want to start off by saying that the staff was great and very helpful. I want to give a special thanks to Meleah Tate. Shes a sweet and awesome woman who helped me from the beginning to the end. Thanks for everything. Highly recommended

Had a great experience working with Jesse and the rest of the team. I recommend all my people to them. Thanks Jesse

Do not buy from this place! Overcharged me five times the value of the car. the day after I bought this car, the water pump went out and numerous other problems occurred Weeks later. You are better off renting a scooter from the highlands then this place.

My gf and I tried everywhere, even Tony Malitos, to buy a new car and we were turned down at every place we went. But at J.D. Byrider fought tooth and nail with their finance dept to make sure we left their lot with a new car for a very good price!

Awesome service. Process was easy and move swiftly. Shout out to Meleah for making it easy!

Meleah Tate Sale Consultant by far made this the easiest car sale Ive experienced. Thank you for your professionalism. Highly recommend.

Fast and easy process. Worked with Stone great guy knows whats hes doing and does the best to help you out. Recommend going there and working with him. Found an great 2006 Chevrolet Colorado comes a 3 year limited warranty. Great place to shop for a vehicle if you dont have great credit

#1 wasnt sure if i could get a car with the history i had but today Mr. Stone hustled & went out of his way to help get me into a better more newer & safer car with auto repair coverage & at a price range i could afford#2 the process was easy & very organized with all my information they needed purchasing my cute Kia took me several hours to finish up it was well worth the time.#3 Thank you thank you.

The sales team is awesome, I would recommend going to see Jesse but as far as getting financed, the underwriter company they use, is a pain in butt. Make sure your company uses an up to date check stub template or their underwriters will assume its fake.

Quick easy car buying process. I worked with Stone he was awesome. Got me in and out quickly. Quick approval ! Go in and see him tell them Kelvin sent you!

Stone was extremely helpful, stayed late to get me in and driving away tonight, and was able to refer me to an insurance agent that got me a phenomenal rate! I highly recommend everyone to inquire for all their car buying needs. Make sure you ask for Stone, very determined to meet all needs and requirements!Also, great selection of cars!

Meleah is awesome. Not only did she do what she could to get us the right vehicle but she took less than hour to get us approved. Anyone that needs a good vehicle ask for Meleah. And they also have a great warranty on the vehicles.....

The whole experience was stress free. Dedrick was very pleasant. He made me feel at ease about the whole process. All the staff were efficient and knowledgeable and answered all my questions. I just got my car last night but am satisfied with my purchase.

So far everything has went great. The process was a little extensive but it was great. My new car is beautiful and runs great. Stone H. Was a great help. He was nice and didnt push anything toward us and helped the process along well. If you go to this location, ask for him!

OMG guys! Let me tell you about my experience with these wonderful people! They got me into a great car that I am absolutely in love with! Let me tell you my credit isnt the greatest in the world. I got my 2012 Ford Focus SE for only 200 down and my payment is super low! Stone is the man! He was very helpful and knowledgeable! Poor guy was running himself ragged helping everyone. This has been without a doubt the best car buying experience I have ever had!

I had a great experience with this company. They were able to work with my credit and get me low payments and a nice car! If you need a ride please go to their Preston highway location and ask for Stone or Derrick.😁

Thank u Just in helped us get into a car we wanted great service

Great staff! I would recommend these guys to anyone. Put me in a great car with no hassel. Lawrence is the best salesman ever! Jamar made me feel like I was chatting with my best friend.Thanks guys!

Stone was absolutely amazing during our purchase yesterday! He took great care of us, explained every single detail, & put us in a car we LOVE!! We will definitely recommend Stone at JD Byrider to everyone who asks about our beautiful new car!! Hope to be doing business with them for years to come.

Very helpful and friendly employees. Thanks again for very thing! I would recommend them to everyone.

I have ALREADY had to take my car BACK to the dealership and they said nothing was wrong with it. I have a bad transmission in this ride. TIME TO CHANGE THIS!!! I have called corporate office just to be hung up on! I am disgusted by Jd Byrider! I have been told by multiple people there that they would get back with me only to be disappointed at JD Byrider yet again! If you have the bright idea to stop in at JD Byrider, then, DONT! Go to a reputable dealership PLEASE!!! Only send people you absolutely hate to Byrider! I cant bring myself to even give a one star review! Anybody that buys from Byrider will eventually regret it! I have had to have my car towed 7 times since I bought from Byrider! I am in dire need of legal representation to sue these criminals! They take advantage of people with no or bad credit! So keep that in mind when visiting Byrider.

I love this place. They got me in a great truck at 𝓟𝓪𝔂𝓶𝓮𝓷𝓽s I can afford. Stone was amazing. He worked very hard to get us what we wanted. If you need a new vehicle go see Stone.

Lawrence stone was a wonderful person to work with. He helped me find something in my budget and super willing to work something out to get me in a better vehicle. I recommend coming here for any first time buyer

Great customer service! I was able to drive off with the car I wanted. Ask for Stone! He walked me through everything and made sure that I got the best deal. Great for those wanting to rebuild/establish credit also.

Mr.Stone is super awesome and works well with customers. He made me and my sister feel like family. He worked hard to make sure we got transportation and took time to call and make sure we liked our vehicle both times. Theyre more like family to us there. We love Mr.Stone, Mr.Mark and Mr.Jared!