user
Hendrick Toyota Wilmington
5640 Market St, Wilmington, NC 28405, United States
Appearance
Hendrick Toyota Wilmington

Comments
Ry
Review №1

The best Toyota staff that Ive met. The staff answered a lot of my questions that the other dealers could not and will give you solid advice on purchasing a vehicle, doing maintenance and will go out of their way to find answers if they cannot tell you on the spot. Maintenance on my 4Runner was the fastest and most efficient that I had ever experienced. The staff articulately briefed me on everything they looked at when inspecting my vehicle, pointed out all of the issues and provided reasonable solutions to remedy the issues. GREAT customer service.

Co
Review №2

I just bought a car and worked with Alex. I couldn’t have asked for a better experience or a better salesperson to work with. She was patient and never pushy yet still made sure I found a car I loved. The car I ultimately chose had a sticker that I asked if I could keep, however, the detailing team removed it. It wasn’t a big deal but she personally ordered a replacement on Amazon and had it delivered to my house. That was just above and beyond! If you are planning on buying a car at the Toyota dealership I would suggest asking for Alex! Also a shout out to Thomas who did our paperwork. After spending what seemed like forever looking at cars, he made the paperwork part go quick and easy. Great experience!

Al
Review №3

I had to take my car in due to a recall. Jason Underwood with the service dept is so great. He’s friendly, helpful and has an amazing personality. My car was going to take a good day to be fixed so he made sure I had a rental to drive. Jason is definitely, in my opinion, an asset to Toyota. As a bonus, we share the same birthday, so of course he gets 5 stars for that! 😁

Am
Review №4

Diana was our sales consultant and was so wonderful to work with. She was friendly, honest, and very knowledgeable. She helped us find exactly what we were looking for at a price that we were comfortable with. We enjoyed doing business with Hendrick Toyota Wilmington because of her!

Ju
Review №5

Diana made the experience of buying a car a total breeze. It was Supra-duper lovely.

Sh
Review №6

Alex was great to work with! Helped us find the car we were looking for. Very nice, pleasant young lady.

An
Review №7

Drake is cool. My new Tundra is cooler.But seriously, we had a great experience at Hendrick Toyota! Drake was incredibly helpful through the whole process, always kept us updated and Josh did a wonderful job explaining all the finances. Highly recommend them!!

da
Review №8

Just wanted give Eric Barnard a 2 thumbs on the service and the Toyota he leased me. He showed me everything about the truck and was a great salesman. Thanx again gonna enjoy my new toy

Da
Review №9

Service was fast and well done as always. Service rep was pleasant and quickly found out answer to a question I had. I have never had a bad experience with service at this dealership and I have purchased 4 cars there going back 15 years

Lo
Review №10

I brought my son in today to purchase his first vehicle. Mackenzie Barnes was our sales person and she made the process so easy and less stressful. We had a great experience will be back in the future! Thanks again!

Jo
Review №11

Hendrick Toyota provided a great sales experience. The salesperson, Matthew Reed provided the highest level of services and took the time to explain the vehicle, show options available on the 3 Tacoma’s they had on the lot and explain the advantages of each. While they did not negotiate on the price and were pretty firm, I will say that is understandable. The lot only had a few of several popular models and because of supply issues it is definitely a seller’s market which I knew going in. That being said it was still a great experience. Matthew even came in on his day off on the day I took delivery. I told him that was not necessary but he insisted. He took personal ownership of the deal from the first phone call to the moment I drove away. I also would like to mention that Elias Choufani (Finance Manager) took the time to carefully explain each optional additional coverage and discussed each in a professional manner sharing the pros and cons of each with zero pressure to purchase anything. I will say that the 839.00 for all scheduled services included to 100k / unlimited years is worth it! Unlike other dealers that I have dealt with over the past 30 years I don’t feel cheated here and as such they have earned a customer. I would highly recommend this dealer and the salesperson and finance manager mentioned.

Ro
Review №12

I’ve always had 5 star service at Hendrick Toyota and this visit was no different. The Assistant Service Advisor met me in the service lane for my scheduled appointment and kept me up to date during the entire service process. I normally don’t wait, but had to this time and the service was completed in the estimated time. The service area for the customers was clean, quiet, comfortable and provided free coffee service. A great customer experience. I left a happy customer. 5 STARS with Sean.

Mi
Review №13

Alex and Josh were able to make a deal with us on a new SUV. Both of these young men treated us respectfully and honestly. They both worked to make our deal happen fast and efficiently. We are happy with our purchase and will return to Hendrick Toyota Wilmington for our scheduled maintenance. Thanks Guys, see you on the road.

Ja
Review №14

Ms Kenny is an excellent person to speak with about getting a new car. I would recommend her to anyone who is interested in making the decision to buy or lease a new vehicle. She is great at providing any and all information and is friendly and welcoming.

Su
Review №15

Words can not describe how excited I am with my new 2022 4 Runner!!!Liz has been amazing! Im so thrilled to have a new bestie that understands how exciting this is for me. Ive never had a vehicle this new and nice. Miracles do happen!

P
Review №16

Small warranty issue and the service dept made sure it was handled completely. Never felt that it was too small, and was treated like one of their oldest customers. This is our families 4th Toyota, and 3rd from Hendrick Toyota. Will definitely be staying with them!

Ga
Review №17

Thomas Hopewell did an excellent job taking care of my FJ Cruiser with getting it serviced. I’m very pleased with his professional help and knowledge in taking care of my special vehicle. I highly recommend having Thomas be your service manager at Hendrick Toyota in Wilmington, NC.Charlie

mi
Review №18

Sean provided me with good information concerning the status of my prepaid plan without me even adling. These were things I had wondered about but had not thought about asking at the moment. He is courteous, thoughtful and instills confidence in me that customer service is a priority at Hendrick.

Er
Review №19

I have had an amazing experience at Hendrick Toyota! Bought my first truck and I couldnt be happier with the experience and process! Brendan in finance is super experienced and thorough and makes everything very straight forward and easy to understand. Also had work done on my truck and the tech James was fast and professional, everything looks and performs great! Highly recommend buying and servicing your vehicles here. 10 out of 10 will do again. Also when you come to buy, ask for Eric! ; )

Di
Review №20

I am happy to represent Toyota as a Salesperson at Hendrick Toyota of Wilmington. I have driven a Toyota Camry wagon to 245,000 miles and am now loving beach life in a Solara Convertible. It would be my honor to help you with your vehicle purchase. New or pre-owned, Toyota or other pre-owned brand. Our cars are inspected and ready to provide you many miles of service.

Mi
Review №21

I bought a car from here about a month ago, and Mr Willie Jackson was my sales person. When I tell u that Mr Jackson went above and beyond to help me get in a car..he did!! They took my trade in and put me into my car that I absolutely love!! Go see them especially MrJackson! This is definitely a God sent man! The best dealership hands down!!

DA
Review №22

Grateful for the excellent service. Alex Jones helped us find the right car. He was very professional. Respectful and not pushy at all. Thanks Alex. We appreciate your help.

To
Review №23

I had an awesome car buying experience at Hendricks Toyota in Wilmington. My salesperson Diana Kenny found the car that I wanted which wasn’t easy in these times of low inventory. She was very professional, friendly and low key which I really appreciate. Daisy was also very nice. Great job ladies!

al
Review №24

Max Whitaker was wonderful very patient and polite. I had my daughter with me she was wild and playful and he was able to make her happy as well and kept her occupied. Josh was nice as well. Thank you they are business man they got the job done ✅

J
Review №25

Wed had vans for decades, but not a Toyota. We read all the reviews and decided that a Sienna would be our best choice. When we met our salesman, Brian, we were immediately impressed by his knowledge and experience. Brian is a great communicator, and explained all facets of the buying experience to us as we went along towards our purchase. Despite the extremely short supply of vehicles, Brian was able to locate just what we wanted while it was still in the distribution pipeline. Brian turned us over to Eric for closing the details of financing. Eric, too, was superb in his knowledge and assistance in finalizing our purchase. Then Brian spent over an hour with us in our new vehicle to demonstrate and explain the many, many wonderful features of the Sienna. In summary, our experience was more than outstanding!

Jo
Review №26

Sean needs a haircut. He is exceptional. I predict within 30 days hell be running this place, if not he should be. Hes the best. You owe me five bucks.

Al
Review №27

Purchased my Rav4 at Hendrick Toyota which is now the only dealership I will give my business to for buying pre-owned vehicles! Very easy to work with and smooth process. Best team in Wilmington to visit for your vehicle needs.

Ro
Review №28

Experience was very pleasant and efficient. Alex Retzer was great.

An
Review №29

McKenzie Barnes is great! She sold my daughter her first car and me my car! She was patient, considerate, and consistent. Definitely, go by and ask for her!!😁

Ke
Review №30

We had the best experience and communications with Brian. Not only did he make our purchase pleasant he made sure to have the closing process down to less than an hour. While I was in closing he spent time with my wife explaining the features of our new car.Solid dealership and solid sales people!

5j
Review №31

I had the best car buying experience in my lifetime at this dealership. My Sales Consultant, Luis Colon, handled the whole process impeccably and with utmost care. There was no sales pressure whatsoever. What topped off the experience even more was working with the Finance Manager, Daisy Mabe. She is one of the most pleasant and professional people I have met in my career and life. Both Luis and Daisy are exceptional people who showed they truly cared about what I needed and was looking for, and in providing excellent customer service in a sincere way. It is rare for me to write an online review. I cannot give Luis and Daisy enough praise. From start to finish, my car buying experience was smooth and stress-free. I am someone who is very keen on attention to detail and receiving excellence in customer service. Im very glad I went to Hendrick Toyota of Wilmington. Kudos to Daisy and Luis! I wish them all the best and plan to stay in touch with them as well.

Ty
Review №32

The Service Department is phenomenal. Probably the best Ive ever dealt with. Every advisor that has helped me has been honest & straight forward. Work has always been completed on time. I have no complaints with the Service Department at all.

Cy
Review №33

Our sales representative, Liz Kilgore, met us at the door and very quickly assessed our needs and produced just the right car for us. She very patiently listened to our inquiries and if she could not answer our question, she asked her manager for assistance. Liz is very knowledgeable about the features of various Toyota models and did a thorough job in her presentation. She is efficient and was a pleasure to work with!

al
Review №34

Matt Reed was a wonderful sales associate!!! He was very kind and helpful through the entire process. My wife and I went in there just looking around and found a wonderful Camry hybrid which we ended up getting and love!!! We were amazed by the professionalism from everyone we encountered!!! Thank you Hendrick we will most definitely purchase our future cars with you guys!!!

ma
Review №35

We had a great experience at Hendricks Toyota! They ordered the exact 4Runner we wanted and gave us fair value for our trade. Elizabeth Kilgore was our salesperson and she was fantastic. Very easy and nice to talk to! She helped us find the car we wanted, made sure it was cleaned and gassed up, and set up our devices on our new car. Joe Wade was the manager that made sure the the deal came together and was fantastic as well!

Ca
Review №36

Excellent service! Very professional, friendly and outstanding young man. I had no appointment and was only there for 30minutes.

St
Review №37

Friendly staff and efficient work always completed from the service department for routine oil changes and other services. Enjoy the starbucks coffee machines drinks while waiting.

Ti
Review №38

Had a wonderful experience working with Diana Kenny to find the right truck and getting the purchase done in a short time. Diana Kenny and Hendricks are my first choice now!

Ma
Review №39

I bought my new Tacoma from Drake Beasley and couldn’t be happier with the whole process! Got the exact truck I wanted at a payment I can afford! I will definitely do business here again and go to Drake for any other future purchases and send people his way! Thanks Drake and thanks Toyota of Wilmington for making this such a great experience!

Da
Review №40

Ive worked in car industry starting in 1997. I am very impressed with how dealership is run and the service dept is great. The one service adviser Frank is great at his job.

De
Review №41

A week ago I was desperate for a resolution to solve my car issue. My car kept running hot. I was constantly putting water in. The reservoir continue to be empty. There was no obvious leakage of where fluid was going. A very trusted mechanic by many suggested I take it to a Toyota dealership. He said they can pinpoint the problem. Reluctantly I came in Aug 7th a week ago. I was told fluid was leaking into the engine. The sales/service guy (Bill) said when coolant was put in radiator it leaked into the engine. He proceeds to say now the car wont crank. I called my mechanic and told him. My mechanic asked if the car was running hot when I arrived. I informed him it was not. He said so they had to run it til it got hot. If then they put coolant in it wouldnt crank because it was overheated. As I listen to the sales/service guy he was preparing to suggest I need a motor. I stopped him and informed him I would have it towed. Praise God for my mechanic by Monday I was driving again 🙌. Now what I hate the most is 😡 I had to borrow the 130.00 for the diagnostic test. Only thing I know is Karma is real. All the people that God had in place to assist me with this ordeal has calmed my disappointment and anger with your money hungry establishment.

De
Review №42

Went for my 15000 mile maintenance which is good but also the middle console fabric is coming off for the second time in a year and they said it was ordered and should be in within a couple of days. Still waiting

Ja
Review №43

I took my vehicle into service. I planned to do a drop off since my appt was a few hours away. Alyssa was amazing! While waiting for the shuttle to come back, Alyssa told me they already had my car on the lift and would be done soon. Alyssa was great at communicating what was going on and gave me a heads up my state inspection was almost up. It was nice to have such positive interactions so early in the morning. I highly recommend!!

Ke
Review №44

It’s not the place or location that what make it so bad, it’s the people that make it so bad. To make a place such a great place you need charismatic people that care what they do. And with that being said, the “girl” Alex and Daisy proved that this place wasn’t a bad place after all whether it purchasing a vehicle or working there. They ensure that there clients was taken care of every step of the way through the process of purchasing a vehicle. Recommend to retain and for promotion. Thank you for there service.

La
Review №45

We have purchased 4 Toyota’s from Hendrick and the last 3 we worked with Willie Jackson. He is great!!! He works to find out what you want and then finds the vehicle. He then gets you a great deal to close the sale. Highly recommend Willie to you, he is definitely my top choice.

Ke
Review №46

Huge thanks to Dalton and Eli for making our purchase of our 2021 rav4 so easy. Even though the factory was shut down they made it simple and easy to order and kept us up to date along the way. On the day of pickup easiest experience I’ve ever had with friendly employees everywhere. Thanks again!

Ta
Review №47

First purchase with Toyota Of Wilmington. We were beyond impressed with the level of service that we received and our overall experience from start to finish. Michael Choufani and Josh Jones were both extremely helpful and made our car buying process truly enjoyable. Thanks guys! Based on our experience, we would highly recommend Toyota of Wilmington and would definitely purchase from them again!

Li
Review №48

I highly recommend buying from Hendrick Toyota in Wilmington! I usually let my husband do the auto shopping because I hate all the pushing, twisting the numbers, etc. I decided to go with him this time, and was getting irritated just thinking about looking for a car to buy.....but.....Makenzie and Joe were awesome!No pushyness or twisting things to make it look good....they understood what we wanted and our dollar amount we were willing to spend and they made it happen. Thanks for the nice experience. First time ever have I felt like they had our best interests in mind when buying a car!

cl
Review №49

My car was taken in at the scheduled time and I drove away within an hour. Jason, the service representative, was very friendly and polite. The waiting area was clean and the coffee was good. The service is very easy and convenient. I will return at the next scheduled date.

Ma
Review №50

Good inventory! But Beware! Predatory lending practiced, from using “take away” psychology to ganging up 3 on one. If you shop for a car here, arm yourself with lending facts and demand full disclosure on rates!

pe
Review №51

Excellent sells rep Luis Colon! He went above an beyond to help us find a vehicle. Definitely recommend Luis!

Aa
Review №52

Service department always does a great job taking care of our minivan. Efficient service.

An
Review №53

Upon my arrival to the Hendricks Toyota dealership in Wilmington, NC last week, I was greeted warmly by a sales consultant, Max Whitaker. He immediately confirmed my appointment and the car I had my eyes on was in the showroom. Max was not only friendly but was very professional and knowledgeable. We discussed leasing vs financing options and he provided all the information required. I also met with Daisy Mabe, their Finance person, who was equally as friendly, professional and knowledgeable. I’m from NY and was vacationing about an hour from Wilmington. I have been in the market for a new car for about a month and since I was in the area, I wanted to visit the dealership there. With the current conditions in terms of car production, I thought it was best to jump on this opportunity so both Max and Daisy made the transaction very simple. I highly recommend Hendricks Toyota in Wilmington for your next car purchase.

jo
Review №54

Everything went well and quickly. I was dropping off my car for next day service but they took me right away and I was done in 30 mins.

CJ
Review №55

I had a pleasant experience when buying my truck through Toyota Wilmington. All the staff created an inviting and positive atmosphere. I worked with Chad in sales and Thomas in finance and was able to make a fair and honest deal! They made the process go by really quick and would highly recommend seeing them for your next vehicle.

De
Review №56

Sean is Awesome did a great job. Mr. WILLIE Jackson advised me to go to the service lane and they will help me with a small issue that I had with my new 2018 Tundra and pulled in Sean assist me with it look and said we will take care of it. Came back and told me my price I was very happy with the price. They fixed it and washed my Tundra and I rode off happy. Thank you again Hendrick Toyota of Wilmington

Ar
Review №57

Dalton and Elias were fantastic through my first car buying experience! They provided all options and took all my requests into consideration to get the best deal for me and match what I was looking for. I never felt uncomfortable asking questions (and I had a lot of them) or trying to explore different approaches to make it all work for me. I highly recommend their services!

US
Review №58

My wife purchased a Camry from Hendrick Toyota, which included window tint that had been installed prior to her purchase. The tint in the rear window started to separate. I took it in and was told they didn’t have any documentation on the warranty for the tint and that it would be $260.00 for the rear glass only. Fortunately, my wife had saved the warranty documentation, which indicated the tint was covered by the warranty. I waited for three hours and no one had gotten to the car. I made another appointment to return the car. My wife had to go to the office, so she dropped it off and she got a ride on the shuttle. If you purchase a car there, be sure to get all documents and keep them in a safe place so nothing gets lost. Had she not gotten that warranty document and kept it, Hendrick Toyota would have wanted to charge that $260.00 to re-tint the back window.

Mo
Review №59

Alex Retzer was absolutely amazing in helping me purchase my 4Runner! I am obsessed! She made the process so simple and did a great job explaining all of my options for my truck. 10/10 would recommend!

An
Review №60

I can not say enough good things about this dealership. Never have I been treated with more respect and understanding. No matter your goals go talk with them and know they will go above and beyond to meet your needs. Thank you and thank goodness Wilm has such a great dealership in town!

Da
Review №61

I always feel well taken care of here! Their service and sales staff are all extremely nice and knowledgeable and took the time to explain every part of the process to me! Not pushy or overbearing at all, they made buying a car so easy and found me exactly what I wanted!! Will definitely be back in the future to purchase more vehicles

Re
Review №62

Was looking for an awd vehicle with low mileage for a decent price. Dalton found me exactly what I wanted and Elias set me up with a great warranty package. The entire process was quick and easy. Definitely recommend Hendrick Toyota.

An
Review №63

What a great experience from start to completion. I got an appointment for an oil change within one day. As soon as I got there, someone came over and took my information. I was told to wait in the waiting area as it would take about an hour. I sat in a comfortable chair looking at fish on the television screen. I got up and fixed a Chai tea from their complimentary beverage section, came back and played a few games on my kindle. After only 20 minutes, I was told my car was done...and washed! Delightful!

Ka
Review №64

We were browsing for a potential new vehicle and Max was the only one to acknowledge us. He was so helpful, patient, friendly, and knowledgeable we were so glad to have worked with him to purchase our new 4Runner!! We can’t recommend his services enough!!!

Mc
Review №65

I had a great experience as a first time car buyer. Barrett helped me find exactly what I was looking for at a fantastic price. Very happy that what I expected to be a very stressful experience turned out to be a joyful one! Thanks again to the Toyota team!

Th
Review №66

Hendrick Toyota in Wilmington, NC is the best place to find your new vehicle ! Kim Wehinger is always going above and beyond to assist with trade, search and future vehicles . She will follow up and find the perfect solution to your car needs . Go see her !

Vi
Review №67

My experience with Hendrick Toyota of Wilmington was excellent! Barrett Piland took the time to get to know me and understand my automobile needs and preferences. His warm personality and professionalism made my car buying experience so pleasant! I highly recommend Toyota of Wilmington and Barrett for your automobile needs. I give them both an A+!

Pa
Review №68

I had a wonderful experience at Hendricks Toyota.. My salesman Eric Barnard was friendly, professional and very helpful! I feel that he gave me the best deal possible .. after purchasing the car he was very patient in showing me the different options on the car and how to use them ! I would definitely recommend Hendricks for your future car purchases and make sure to ask for Eric!

As
Review №69

I’ve had the best experience working with this dealership. I originally came in to get a trade in value on my Jeep Wrangler and that process was a breeze. I ended up trading the Jeep in that night for a 4Runner that was my dream car. Makenzie was amazing. Fast forward six days, my dream car was totaled in an accident. I immediately contacted Makenzie again and she began searching for a new 4Runner. She was patient with me especially with how picky I was being the second go around and with how long insurance was taking. She found me everything I wanted in a 4Runner AND it was a 2022. She didn’t mind that I texted her almost every day and she genuinely jumped through hoops to ensure I was happy every step of the way. Shout out to Thomas on financing also. He’s had to do twice the amount of paperwork because of me. Overall, an amazing experience. Thank you guys so much!

Ca
Review №70

Thank you Nick in the service department for being such an amazing help! He got my car in and out of there for me and was super sweet. I will always come back to Toyota for any repairs my car needs!

We
Review №71

This was the first time Hendricks serviced my new Tacoma. Wow! What service from the moment to pulling in the garage and being greeted by Hendricks pleasant staff to leaving with my truck serviced and clean in an extremely timely manner. They must have a pit crew back there! Nick Piper coordinated the services I needed, listened and educated me regarding some concerns I had. I came away feeling confident that Hendricks would take care of me (my truck) competently in the future due to the service I received from Nick. I look forward to working with Nick in the future and having Hendricks service my truck down the road.

Ju
Review №72

Tip top sales experience for a used Tacoma. They gave me a solid offer on my trade and did not inflate the price of my target vehicle. Barrett did an outstanding job helping me find and purchase my Tacoma. After the inspection was completed, Barrett offered new tires and some minor paint repairs to which the Service department made happen. The paint repair was not up to the service manager’s quality check standard so he promised a more professional repair which I have scheduled. Finance was simple and quick, and Josh helped to find the lowest rates and the best value, offering extended warranties and maintenance at low cost and even lowered my interest rate. The only thing that would have made this better would have to drive away in a brand new Tacoma, but that included a several week wait. Already modifying and my Taco and loving it. Thank you Barrett and team.

Ly
Review №73

I had a wonderful experience at Hendrick Toyota Wilmington! I was on the hunt for my first vehicle and Maurice was so kind and helpful. Everyone at Hendrick Toyota Wilmington made sure I had a great experience. I walked out there with my dream SUV!! I would definitely recommend everyone to get their vehicle here!

Li
Review №74

Brian Gottry is a phenomenal salesman who is very personable and extremely knowledgeable. He took great lengths in going over everything from start to finish including keeping us informed of the progress of the van delivery which no salesman had ever done before! He explained in great detail all of the features on the van and answered any questions we had. He also told us to call him at any time should we encounter any further questions that might arise about the vehicle. In fact, it was the most positive experience we had ever had with buying a new vehicle.Linda and Richard Hendricks

Ni
Review №75

Hendrick Toyota was absolutely wonderful! I recently purchased my first car I have ever gotten from a dealership. Brian worked with me so well to fit my personal needs. He made me feel very comfortable with the entire process and I walked out feeling like they were able to give my very best outcome for my car-buying experience. Josh was also helpful on laying out my financial options. Just all around great.

Mi
Review №76

I was here on vacation when I had an issue with my Tundra. Spoke to Brandon in parts and he was professional, helpful and made sure the part was available for my repair. He then put me in touch with Chasity in service and she listened to my issue and I was on vacation in the area, so I had limited availability to get the repair done. She was great. Got me scheduled got the repair done and had me on my way, with some personal touch about the area (restaurants, sites and beaches). Very helpful.These two individuals made the experience very positive. They are an example of why I use Toyota dealers for any and all repairs.Thank you for service that was the best!!!!

Sa
Review №77

I had a great experience with Randy and Daisy! Randy helped me pick the perfect car and feel comfortable in my decision. He didn’t push me over my price range and I still left with a much nicer car than I expected! When I had to do the paperwork and talk about the final numbers Daisy helped me so much, she was so friendly and knowledgable and made the worst part of buying a car actually enjoyable! I couldn’t imagine a better experience and I plan on coming back to Hendrick Toyota of Wilmington for any future car needs. Thanks guys!

Sa
Review №78

Great salesman. Drake did a good job making us feel comfortable and answered all questions. He stayed in touch with us keeping us informed as the car had to be ordered. He was always polite and stayed with us throughout the process. Wish more car salesmen could be like that.

da
Review №79

Came in for a scheduled oil change on my 17 Toyota tundra on 09/20/2021. Oil change was surprisingly fast, noticeably faster then past oil changes that I have gotten from Toyota with my Lexus Es350 and my Tundra. After getting home from having the oil changed, I moved my Truck out of my driveway and noticed a few spots of engine oil on the driveway. I stopped and immediately looked under the front of my truck and noticed the skid plate had excess oil on it and dripping. I then noticed the front plastic bumper piece was loose and flapping. Bumper piece that connects to the skid plate that the technicians had to remove was missing it’s bolts to secure it. Being reasonably aggravated I called and explained the issue with a service representative. She told me to bring vehicle back to have issue resolved.When I arrived back that same morning I was told this happens all the time. They stated they will put the bolts back on and clean the oil off the skid plate. They then advised me the O-ring on the oil filter cracked and replaced same.I have never had a problem with service in the past and I enjoyed taking both my vehicles here for an oil change and periodic maintenance. But when you have a bad visit where you have to travel back and forth to a place that’s 15 -20 minutes away and causes an inconvenience (which I explained to them) due to lack of attention to detail by the service technician, I should have been offered atleast a discounted visit. Maybe it’s just me, but I feel like you have to take care of you customers so they keep wanting to come back. Did not happen in my case.

Ar
Review №80

Took my 2018 Toyota Highlander to get an oil change at Toyota of Wilmington and Nick Piper helped me schedule my appointment and also helped me when i arrived at the dealership, he was very nice and professional. He was able to have my car done a lot faster than expected. Would definitely recommend asking for Nick in the service department, I will definitely be scheduling any and all of my future appointments with him!

Ja
Review №81

The sales staff and sales manager were great to deal with. Our original salesperson, Drake Beasley, was very informative and helpful. The person who helped us get familiar with our new vehicle, Makenzie Barnes, was great too. We would also like to thank Joe Wade the sales manager for his help.

Sa
Review №82

When I bought my 4Runner in 2018, the finance and sales professionals at Toyota were very helpful and patient. Not pushy like most dealerships. When I finally decided to buy my first car they made it easy and quick! If you’re looking for a car in the Wilmington or surrounding area, I would highly recommend Hendrick Toyota of Wilmington!!

Th
Review №83

Wonderful buying experience with Luis Colon. Kept me updated on a regular basis as my vehicle was in transit and was very knowledgeable about the vehicle’s feature. Would definitely recommend Luis Colon and Hendrick Toyota of Wilmington if you are looking to buy a car.

Ar
Review №84

Barrett Piland, our Sales Consultant was outstanding. He listened to everything we had to say and took time to go over every feature of the Camry with us to ensure Toyota was the right choice for us. Barrett is the reason of returning back to Toyota of Wilmington along with the guiding atmosphere it’s brings to all customers. Thank you Barrett and Toyota of Wilmington for ensuring making the best purchase yet!

Fr
Review №85

Hendrick Toyota in Wilmington, NC is top notch! I bought five cars there since 2013 and believe Ive gotten a great deal on all of them. I buy the service package and have the service performed by there trained ethnicity at a great price.

Je
Review №86

Brian Gottry was my salesman and he did a wonderful job explaining all of the new features on my new C-HR. Brian made my first buying experience a pleasure. I would highly recommend Brian Gottry .

Ka
Review №87

We bought a brand new 2021 Toyota Tacoma!Sales department and Finance Manager were terrific!Ordering our truck was easy and not stressful at all!When our truck came in it was a breeze picking it up !They even took the time to help me set my phone up and went over everything about the truck .They definitely are a 5 star dealership !Thanks Makenzie Barnes for making our purchase a great experience!We will definitely buy other vehicles there in the future.

Je
Review №88

We are loving our new Camry. Eric Barnard was our salesman and he was great! He will continue to have our business. The dealership is super nice, the staff is great and salesman was awesome! Thanks for everything!

Ch
Review №89

My family and I arrived at Wilmington Toyota then we saw Luis Colon he served us with amazing customer service. We were granted access to his stash of Spanish Candy— amazing!! He’s very kind hearted and looks at things from your POV. Highly Recommend this store!!

Cu
Review №90

Sylvia Jeffcoat was a great service advisor! She kept me informed of everything that would need to be done to my car and what it would cost. She was very friendly and I will ask for her when my car is in need of service again.

Sh
Review №91

Great experience at Hendrick Toyota Wilmington! Chad Burgess was awesome. He was great at keeping us updated on the status of our new vehicle and made the entire process quick easy and fun. Super nice guy. If you are looking for a new Toyota, go talk to Chad at Hendrick Toyota Wilmington!

Da
Review №92

The team there was was awesome. I arrived with no intention of purchasing a vehicle and left with a Tacoma ! Rebecca assisted the whole process and answered any questions that I may have had. 100/10 would recommend Hendricks Toyota of Wilmington!

Ma
Review №93

Great meeting Drake today. He was very knowledgeable and pleasant to deal with. Made this a very easy buying experience. Will be back and highly recommend to others.

Ab
Review №94

I brought my mini van in for an oil change and tire rotation and mr Marra was great! Very attentive!

Ji
Review №95

Liz was so great! She looked for my pre owned car. She helped get it brought into me and worked late to get it sold!Thanks!!!

Cl
Review №96

Great experience! I worked with Makenzie on purchasing a new vehicle. She was very communicative and straight forward throughout the buying process. Everybody I worked with at this dealer was friendly and helpful. Couldn’t recommend this dealership more, and looking forward to the time spent with my new Tacoma!

St
Review №97

Stopped in to look at possibilities for a new vehicle and walked out with a new Tacoma! I am so excited to have my dream car and want to give Eric Barnard a big shoutout for his professionalism. A very solid guy on top of being an excellent worker. I never once felt pressured or uncomfortable like how many dealerships make you feel. Here I felt like I was being taken care of and all questions and concerns were answered professionally. I’m so happy with my experience and if anyone is looking to get a new vehicle stop in and ask for Eric. You won’t be disappointed!

Jo
Review №98

Kim Wehinger at Hendricks Toyota in Wilmington NC has gone above and beyond to help me get into a reliable Toyota Highlander. I will be staying with the Hendrick Family for future auto buying.

C
Review №99

Best experience I have had with a dealership. Barrett listened to what I wanted and helped me find the exact truck I was looking for. No pressure at any point. Very informative throughout the entire process and kept me updated while the truck was getting delivered. Overall great experience.

De
Review №100

Sean and Jason were attentive and great to work with this morning! Fast and efficient!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:5640 Market St, Wilmington, NC 28405, United States
  • Site:https://toyotaofwilmington.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 910-795-2945
Categories
  • Auto repair shop
  • Auto body shop
  • Auto broker
  • Auto parts store
  • Toyota dealer
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7:30am–8pm
  • Tuesday:7:30am–8pm
  • Wednesday:7:30am–8pm
  • Thursday:8am–7pm
  • Friday:12–6pm
  • Saturday:7:30am–8pm
  • Sunday:7:30am–8pm
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations