Communication takes form in various ways. And this is one way of communicating to us the level attention to detail management takes welcoming new tenets it seems. Three days of communicating via email and two in person visits to main lobby to voice our concerns prior to moving our household goods and it has been established that those concerns weren’t of importance. The obvious spots are clean i.e fridge, inside stove and kitchen countertops. Yet these pictures show some areas that have been neglected for quite some time. Just wanted to share whats considered acceptable and hopefully someone that is looking for an apartment may make the right decisions and ask the appropriate questions prior to committing to a contract, I can’t speak for the rest of the apartment complex yet this is my initial experience.

Highly disappointed and disgusted with my move in as cleaners did not properly clean kitchen, or vacuum. My stove and fridge were dripping with grime to the point both appliances were infested with roaches on the underneath and inside back of appliances and crawled over the walls when I checked behind them.Property manager stt that due to her not seeing live activity and the apartment still being a livable space, not willing to assist with replacement of appliances that baby roaches are hiding and crawling from, simply offered a $50 gift card to compensate for time that I had not been able to sleep or cook inside my own roach infested apartment.

Ive only been here a week but so far I am impressed by the level of service from the team. Neela and Reetha (I may be misspelling their names) have been very kind and helpful. The maintenance staff has also been very responsive to work orders. Although no place is perfect, the commitment of the team here to make things right has been great and I look forward to living here.

Was here for a little over 2 years and generally liked living here. Pros: Good value! Sinks, faucets, and countertops all recently renovated. Location was amazing being close to downtown as well as the San Pedro Creek trail. Beautiful to walk and a little sad I didnt get a chance to take advantage of it once completed. The staff when I first moved in was pretty terrible, but theyve continued to improve and Ive never had issues. Everyone was always responsive and very nice. Cons: Its a very old building so pests were a problem as well as maintenance. There is weekly pest control offered- Id recommend just requesting it each week. The staff does what they can! Same for maintenance. AC went out several times during my stay to which the maintenance team always promptly responded, but didnt always have the resources to repair/replace quickly resulting in me having a window unit most of the time. Homeless population is pretty abundant around the area especially since my building was right next to a park. Never had any bad experiences necessarily but my family certainly had fears for me being a single woman. Overall, you get what you pay for. Cant say Id go back but dont regret living there

1 star because I cannot give it zero stars!!! Understand that if you submit any money to this place before you get an apartment, they will not give it back! I submitted a $50 application fee and a $200! admin fee and when I was declined (which was fine, I had no issue with the reason) they told me ALL THE FEES WERE NON-REFUNDABLE!! I am out $250 with no apartment!! Also, the office staff when I called to complain was very nasty trying to make it seem like it was my fault I was denied. I had no issue with the denial! I do have an issue with keeping my $200 when the apt was off the market for a few hours at most!

Not the best, but still not the worst. Every time something happened you could never reach the office. Each call went straight to an automated voicemail, every single time. They dont care and will tow your car for any given reason. They also enter your apartment without notice or permission. I had multiple maintenance orders that I asked to be scheduled, instead they would just show up unannounced. The apartment was okay, amenities were limited due to covid which was understandable. The laundry facility was always a MESS, Ive seen multiple homeless people hanging around the complex and inside the laundry facilities. Overall the pricing for the apartment and its location is good, everything else was a major disappointment. From lack of hospitality in the office, to constant parking issues. I would not recommend this place to anyone.

Lived here for a year and it was arguably the worst decision Ive ever made in my life. They dont respond to calls or emails, no information was given to me about the move out process until after I moved out even though I was emailing them weekly. They sent my last bill to a creditor, a week after I had moved out, even though I paid every single bill on time every single month. Their staff is unable to do their jobs, homeless people will try to follow you into your apartment, maintenance is creepy and will enter your apartment without letting you know, the laundry room never works and will leave your clothes smelling worse, and the entire place is just straight up dirty and gross. If you have any self respect, live somewhere else.

The office staff here was absolutely incredible; all of them went above and beyond expectations for their roles. I specifically want to highlight Ana since she would respond to my calls and emails promptly and assisted me when I needed to adjust my move-in dates nearly three times! I believe it would have been easy to take advantage of me due to my inexperience in apartment hunting. Still, Ana walked me through every step the way- from discussing options in my budget to walking me through how to handle things with the office staff at my current complex. Ana was incredibly helpful, as everyone else I spoke to, and I enjoyed my time with them. Other people who have complained about the office staff being unprofessional did not work with these individuals. I especially loved the location due to its proximity to the River Center, the Central Library, and directly on the River Walk - which is excellent for biking and running! And The apartments are super cute and newly renovated, and you cannot beat these prices in the downtown area.

It would be higher score but lately the mail boxes have been getting broken into and every time it is reported to the manager but all she says is why is it you are the only one making a complaint i know there have been others. so if you get mail sent here to the complex it will be gone before you get it. Better off getting a Post office box found out they are only $63.00 for 6 months rental. these photos were from this morning after getting a SAPD Case number

I don’t know if is possible to give zero star evryting here is a problem nobody here is Nice, the Office bat parking so bat i am not recomande you to move to soap factory apt

I was relocated quickly for work, and had just one weekend to find an apartment and start the process to sign a lease. After touring several places It was beyond doubt that I was going to choose Soap Factory because its staff was hands-down the most helpful and professional! Mario was truly a god-send and provided me positively exceptional assistance. I would not have been able to get everything done so smoothly without him. I would highly recommend to anyone looking at other nearby properties to just disregard them and go straight to Mario at the Soap Factory. 10/10 a wonderful experience because of his help :)

Lived here since 2018. This place is wonderful and the office staff are extremely friendly. The place was bought out several years ago and renovated before Downtown began booming. Because of these two factors the rent began to rise - And its extremely generous to be quite honest - and unfortunately some residents could not keep up with it. They were given evac vouchers to go find other rental properties they could afford yet defying all logic, some refused and stayed here knowing they could not pay rent. The inevitability of reality soon set in after which we had a mass wave of evictions and sour grapes bombing the google reviews. Please dont allow those mouthy little fools to cloud your opinion about the soapworks.This place is wonderful and I am glad to call it my home. ☺️5/5

Lived here for about 9 months. Complete dump. The pool was never cleaned and always green. No security, the homeless laid in and around the pool. Extremely UNSAFE area. The “gym” had no AC. When I tried to terminate my lease when getting promoted to move out of state, no one would return phone calls or emails. No one would tell me the details of my payments. They were extremely rude and very unprofessional. Told me I was lying that I didn’t have insurance and was trying to charge me thousands. Had to get my insurance rep on the phone with them directly. Would give them a 0 if I could.

Shout out to Jon and Mario!! I wanted to start off with that I was looking into these apartments from a different state. Jon was very patient as we communicated through email and phone about my options. He helped me with the application online, then I flew in to visit it and fell in love! With the area and my cute little studio. Mario showed me around the area and was very personable. IF YOU ARE IN THE MARKET FOR AN APARTMENT IN DOWNTOWN SAN ANTONIO, PLEASE SEE JON AND/OR MARIO. Fantastic job guys and thank you very much for your help!! :)

If you’re looking for the perfect downtown living experience, look no further. The Soap Factory is one of San Antonio’s biggest gems, from approachable pricing to a location that you will be hard pressed to beat. Walking distance to the Riverwalk, literally located on San Pedro creek, Soap Factory is a place you can truly call home. The leasing office staff makes sure of just that, with their friendly smiles and welcoming vibes, they are there to make sure all of your questions and concerns are addressed. Mario’s patience is absolutely outstanding, as I am the type of person to ask many questions, change my mind frequently, and check under every nook and cranny to make sure I am getting the best value for my dollar. Mario was there every step of the way to answer my emails promptly, ever after hours. A+ customer service. Please, if you are considering an apartment downtown, don’t even hesitate to stop in and check it out for yourself. You won’t be disappointed

Have been searching for apartments been treated horrible and finally found this place soap factory and was beyond happy and treated so nicely. Teresa was so informational and helping. She was by far the BEST person I have dealt with. Would definitely recommend this place!

*UPDATE; no one from management ever reached out as they mentioned in their response. I even took the time to reach out to Roscoe Property Management, who also failed to contact me*Overall I would not recommend.CONS:- Mail is constantly being stolen from the mailboxes. This affects all residents. USPS and Management are both aware of the issue, however, neither entity wants to replace the boxes with a more secure mailbox system.- Floors are uneven and slope at some areas, not to where it is a danger, but it makes furniture wobble.- There were about 3 important repairs that should have been completed before me moving in. I had to do maintenance requests for an apartment I had for only one day.- Management (Susan/Teresa) are not very professional or helpful. They were aware of the issues I had at move-in and never contacted me.- My car was towed as I was not informed properly of the parking protocol. However once informed, there have been no issues with parking.PROS:- Leasing staff Jon and Mario are super nice and welcoming.- Mario did a fantastic job of helping me move here from another city. He was informative, patient and super prompt with everything. I would definitely recommend him!- There was a welcome home balloon and small gifts upon move-in.- The apartment has cosmetic upgrades that are aesthetically pleasing.- Convenient location, you are close to everything and hit very minimal traffic coming and going around town.- Located next to the San Pedro Creek, and walking distance to downtown.- Ample parking spaces for yourself and guests.Although I love the location, the apartments are not worth the price. They are very small and old, which shows (actual units do not look like the model units).

I am very dissatisfied with these apartments my boyfriend had no prior knowledge about him having to let them know 2 months before his lease was up that he had to let them know so now they are MAKING him stay 2 extra months also pay a whole $200+ EXTRA with his monthly rent!!! Even though they had no issues with him at all and he always paid his rent on time and did not ever have noise complaints or anything! He even got his van towed off because the tag wasn’t visible and still just paid the fee and got the van recovered 🙄🙄🙄 These ppl have no consideration they just want to charge for anything and everything I will definitely not recommend these apts if I could put 0 stars I would!!!!!

DO NOT RENT HERE! The leasing agent we spoke to when looking for apartments lied about literally everything he could think of. They towed our vehicle because the parking pass fell, yet there’s cars without passes there ALL THE TIME. He says there’s security, there’s not. He said it doesn’t flood here, but my unit has water damage that proves otherwise. He said they’re strict about pet waste, another lie. This place and the employees are a joke. Do not waste your money.

I applied to live at the Soap Factory apartments two months ago and since then Mario has been absolutely fantastic. Hes helped me with anything I need since the first email. I moved in yesterday and he surprised me with welcome home balloons! He has helped me feel welcome to the community and I absolutely love my new home.

The Soap Factory apartments is a great place, I love living here! The location is perfect for work and going out downtown. I am surprised to see bad comments about these apartments because I have never had any problems. The management is great and very helpful. If you are looking for an apartment downtown thats not outrageously expensive and in a perfect location Soap Factory is for you!

I’ve been living at Soap Factory since August 2019. We had a rough start the first couple of months (mostly maintenance issues). However, since a new staff member, Mario, started to work here things have been much better. He’s very friendly, professional, and very responsive! It feels great to know you can count on someone to solve any issue!

Love this place! Great for walking, youre right down town! Very quiet and the property is kept up nicely.The new management seems very nice and friendly. Looking forward to the summer so I can swim in the sparkling pool! Jack, Jon and the rest of the staff are all very friendly and helpful!We love it here cant understand the negative reviews!I do recommend this place!

This hidden gem is super trendy and close to downtown! Mario is absolutely phenomenal, he made us instantly feel at home. Super excited to be moving in soon 😊

Downtown San Antonio is historical and beautiful, there is nowhere else I want to live.I am so happy at SoapFactory.. my apt is very cute and very affordable.The renovations give my apartment just the right touch.The grounds are nice and neat but what I really like is that the Staff treats me like a person, and not just an apartment number...oh, and my dog LOVES Jack. I plan on living here for a very long time.

Been here going on 2 years strictly because its 4 blocks from my job I love that were close to everything and the newly built creek the only staff that was real professional was John the rest seem to have an attitude problem...i had issues with no hot water and that old white lady whom I do not care to know what her name is told me I was the only one complaining about no hot water..when intact few weeks later email was sent out that that a new water boiler had to be installed so shes lying about that the ROACHES ARE HORRIBLE!!!!!!!!! thats an issue I feel not even pest control can fix permanently but yes some of yall need to check those attitudes and be more professional especially that older white lady shes need better people skills

They need more security around the complex, had my truck stolen and I see several homeless around the area try to use the pool and ask for money. They workers have gotten better to address some issues but still would be nice to get more security living here

Ive been to many apartments in the downtown area and this by far beats everyone with price and location. The expressway is literally around the corner and in the opposite direction downtown is a 5 minute walk. The Pearl is just under 10 minute drive as well. They really pride themselves on customer service and do go out of there way to make you happy. It feels good to know people care inside the office.

If you looking to stay downtown, this is the perfect place to be. There is no better location for the price. Ive been to many apartments in the past and you have RUDE staff up front. I can truly say that the ladies and gents who work here are 100 percent customer service. Thanks guys!!!

Ive been living at these apartments for the past six months and paid on time despite the current crisis. Today I was alerted my lease would not be renewed by management for no reason at all. I have had multiple issues with management not fixing issues within my apartment (BUGS, PESTS,BROKEN SCREEN DOOR, and Faulty Air conditioning Unit) and I have had issues with another resident that was not dealt with by management. I called management and spoke with Teresa. She was very condescending and refused to answer any of my questions in regards to my removal from my lease. I believe I was unfairly not renewed because of my issues with the apartment I was renting, and my request for repairs. I would strongly NOT recommend this apartment complex, and will be filing complaints with the Attorney Generals office in Texas as well as TDHCA.

Ive visited this property many times and have never had any issues with the staff. They are all very kind and respectful. Their towing service on the other hand can use some etiquette lessons. After being treated so poorly, I decided to do some research. Learned that one of the tow owners is a convicted felon. That explains everything!

The people in the office are very nice and extremely helpful. Affordable community in the downtown area! They allowed my dog when others would not. I definitely recommend this community.

Soap factory is great up and coming...the convenience of walking to eaterys and fun bars is awesome. Love it.

Mario has provided some of the best customer service I have ever received, he made the move in process very easy and was there to answer all of my questions . I had a few issues with appliances and he had someone out immediately to take care of them, outstanding work!

Most apartments downtown that are newer are way too expensive. This property is older but nice. Love the historical story.

I really like this property it’s so good and many thanks for Mr. Jon Gomez that he helped me alot all the time and he gave me all details for the apartment and property.

Love the location and the downtown living, my apartment is so cute. The staff has been so friendly and helpful.

Shout out to Jon for being extremely helpful during the application process.

I moved in 15 days ago as of today. The day I moved in, I turned in a service request for my broken window and my extraordinarily loud A/C unit, and a request for pest control due to the large number of roaches coming out of my electrical outlets and various other places. The following day, I received a move in condition form, where I then checked the rest of my apartment for other issues. I wrote down things like, “A/C unit loud, broken glass in window (mind you, I live on the first floor), gap between A/C unit and wall (room for potential pests to enter my house), gap in front door (I can see outside from two spaces in my front door), one of my windows doesn’t even open, some of my outlets don’t even work, so on and so forth. Pest control came out a few days later than what they initially said, which I understand, it happens. Maintenance hadn’t come yet. After multiple phone calls, answered by John and Cynthia, and being told that maintenance responds to emergency calls first and that they can’t coordinate with my schedule whatsoever, two weeks pass and no one has come to my apartment to even look at anything. I called this last Friday, John, and again he told me that maintenance responds to emergency calls first. My response was that regardless if my issues are emergent are not (which I would say that since there is a safety concern, that seems emergent to me) it shouldn’t take 2 weeks to come to my apartment. John then said he would speak to the maintenance supervisor and maintenance would be at my apartment on Monday to resolve my issues. Monday passes, and no one shows up. Today I am leaving to take my dog to the park so I lock my front door to leave but realize I left something inside so I go to unlock my door and find my door will no longer open. The door knob is suddenly broken. I call the office and Cynthia sends maintenance to my house immediately. I speak to the man who comes to fix my door about if this issue is going to be added to the list of issues I already have and his response is “what list?”. To me, this sounds as if maintenance was never informed of my problems. I submitted both request forms and my move in condition forms and somehow there was no communication about me needing service in my apartment despite my numerous attempts at contacting the office. I am not one to write reviews or do things out of spite but this has gotten to be completely ridiculous. At this point I would rather fix things myself, but it’s not like they would reimburse me for any of the cost of their faulty apartment.

HORRIBLE EXPERIENCE. I went into the office to resolve an issue like grown people. The manager who was blonde and short came out and immediately asked me why I came to the office with my mother (who had spent the day with me) why she was there, that she has no business there and she basically kicked her out of premises. She was racist towards my mother for no reason. She evicted me but refused to give me a reason why! Save yourself a headache and look for a different apartment complex.

Let me tell you about my experience i moved in soap factory in December of 2018 not knowing what I had in line for me I was excited of course my new apartment new chapter I moved in and my ac unit only circulates in the living room my one bedroom received no ac at all the office people told there a fan on the wall to help circulate the air🤦🏽‍♀️ doesn’t even do anything there is a ceiling fan but keep in mind no ac in my one bedroom hot I tell you HOT I requested to move down to a studio they told me from the start that there was no transfer fee but after living here 6 months basically having my whole bed in my living room they told me out of no where they were gonna charge me transferring feee.. another complaint when it rains here it floods bad and I they do nothing about it cockaroach are literally everywhere outside the complex and inside your home I’ve talked to several people in this apartment they all told me management changed since new management took over ! waste of money literally. They were no help at all !

Best place ever Mario and jon are the best 10 out of 10 would recommend

Service is good until you sign your lease; then if you have any maintenance issues in your apartment they will never address it unless it’s so critical but overall management could do a lot better to keep tenants comfortable.Apartments are in poor condition (EVERYTHING except the appliances is too old). Fitness center is not available to tentants as promised.

Used to be a good place to live until the new owners came in. We havent had any hot water close to a month. Valet trash service is supposed to pick up sun-Thursday, but they dont pick up sometimes. Rent will go up a couple hundred after my lease is up. I asked if they could let me out my lease in Jan instead of March due to not having any hot water but they are not budging. When they first took over they couldnt give me an actual amount for the rent due, so I guessed. They ended up putting an eviction notice on my door for $7. I love this place and Im sad for the many families that will have to move. March cannot come fast enough.Today, we have no water.... lets see if they leave us without it for a month.

Worst apartment complex ever. I went to see a 1 bed and the leasing agent Teresa told me they had no apartments and she was too busy to show me anything. So I asked for a floor plan and she then said they have none???? Really they are rude. Some older lady walked out of the office as I was leaving and was laughing. Keep your money and don’t even consider them.

I have known alot the people there and they have either broke the lease are move out because u want to charge 1,200 to 1,500 Dollars u dont do residents like that have been there for 30 years u have alot of vacancy and u will have more good luck .

Honestly had the worst experience. Some of the staff members were inattentive. Believe me you can find better. PERIoD

If I could post pictures I would, 3 yrs Ive been here sink near bathroom floods when upstairs is clogged, It also seems as if the towing company and the Apartment made a deal with each other, because as soon as a vechile with no pass arrives, it gets tolled as soon as you go in apt, they park a little away from apt and just waiting, just like the police, when you dont need them they around, and I wouldnt recommend, only because HAVEN for hope is not too far, you see those people posted up in the pool area, yes its wonderful spot only because of the creek, assume that theyre renovation apartment, more like just a pretty paint coat over the old, also dangerous crosswalk to the creek, careful... And my mother just recently had a stroke where now we have to make adjustments for her, we asked Apartment complex about making our apartment handicap accessible and they told us the only thing they could do for us is us Redo restart anew the lease, and for us to come up with $1000+... If thats the case just give us time to look for a place yall will have to remodel anyways, I see that yall on time sensitive renovation, but moving about all wrong, all to make a few extra $ to replace the remodeling money theyve paid for like so many different contractors to cover up, the problem is deeper than just adding a pretty sink to make it look presentable to the next tenant, if you think of moving Gma into these Apartments, or live alone, not safe... Im not being a BUTT its just upset how the worlds come to... Sad, for a Roscoe Property... Ive been to all their meetings a waste of time, because if you aint talking about money you aint welcome, . Adding to this review its been about a month that upstairs Apt. Is empty as soon as they begin to mess with the water upstairs it begin to flood again, and their easiest way of dealing with it is getting that pumping thing and drain it out, seems to me theres a leak behind the wall because carpet floor in living room is soaked...

I would give 0 stars if possible. My parents live there and have 2 cars. Only one car is allowed to have a pass. SO WHATS GOING TO HAPPEN WITH THE SECOND CAR? GET TOWED!? They have liver here over 6 years and parking was never a problem until the new management arried. Nothing is new its just repainted. 2 weeks old newly remodeled apartment cabinet doors falling off. Panels that were glued on are falling off. Work orders take forever to be filled.

Lived here a year and would advise people to look elsewhere. Once my lease is up I am never to return. The rent is not worth the atmosphere. Granted they have remodeled but the work is done sloppy. The staff is rude and the maintenance have little knowlege or work ethic to complete the jobs. This place is a complete dump. Not to mention they still have window a/c units.

Woman robbed at gunpoint on property, roaches worse than any place Ive ever seen, rudest staff ever not to mention lazy and careless, theyll tow your car and your visitors too, new management raising rates to force out everyone they dont want, the entire complex looks from a 3rd world country the way they dont upkeep... parking lot potholes are more like sinkholes and leaks are all over.Run away from these apartments! Just look at the reviews and how the owner responds to them, management obviously doesnt care about wellbeing of residents or building a welcoming community.Management, dont bother asking me to come speak with you privately so you can attempt to justify your lazy and cruel behavior.

Just nothing gets fixed and just a hostile environment. I dont recommend anyone to rent here honestly. Its more of an unprofessional and unnecessary cruelness

Stay away from this place.

The Apartments are for low income individuals..a friend of my lives there with her 2 kids...they have a window air conditioning system...takes me back to the 80s, they are decent.Couple of crazy things ...My friend went to the laundry room and they have only 4 washing machines for all the units thats horrible, people were waiting in line for a washer to finish. Another crazy thing is Your Car Will Get Towed AWAY and the towing signs cant be seen at night. The 1st thing you need to ask whoever your visiting is for a VISITORS PASS to PUT IN YOUR CAR...make sure you put it in correctly or it may still get towed.

Dumbest staff I’ve ever met

This place does not deserve a star. Roscoe Properties is the worst. The management is horrible and rude. Place is roach infested in every building. Maintenance will not fix a thing. Been without air for weeks. Dont let your friends or family come to visit or they will get towed away. Roscoe Properties probably is getting a kickback for the tow company. Not to mention no security. A lady was held at gun point while her car was stolen. Homeless people walking around the place at night not to mention them going through the dumpsters and sleeping in the laundry room. Before you rent run!!!!!!!!!!! Dont tell me to come by and talk to yall when you all dont give a damm about your residents. Place is a hell hole.

This place is horrible! Management is rude and has no customer service skills. I had maintence requests since October of 2018 that never got fixed! They decided to start looking into all this January 2019! ROACH INFESTED!!! My stove stopped working so they gave me the key to the apt across from me to be able to cook since they could not fix it or replace it!!! Theyre solution was to move me to another unit smh...HELL NO! DEBRA HAINES AND TERESA TORRES are horrible at managing their tenants!! DO NOT MOVE IN HERE! YOU WILL BE 100% DISSATISFIED!!!!

They dont even deserve my review...but omg! What an experience! I went to visit my aunt on a Saturday night. I parked my car and by the next morning it was gone. Called 911 and they told me that my car was not reported as being towed. I called the towing company posted on the sign by the leasing office and I was notified that it was in fact towed. I paid 240 dollars for being parked without a permit!? It was Saturday night and the leasing office was closed by then. How in the world will I get a permit at that time?! Ridiculous! My aunt said that my two cousins had similar experiences. So, in short, if you live here please dont expect visitors with cars. Tell them to ride the bus, take an uber or get a permit in advanced if you want to visit family or friends here. I was considering moving here, but after this I DONT THINK SO!!!! IM FURIOUS, THIS IS RIDICULOUS!!!Update 4/2019: my aunt is having the worst experience ever living here. I didnt mentioned this but she was robbed at gun point at the parking lot of this apartment complex about 4 months ago. Her car was taken away by these two burglars and since then, she has had the worst trauma ever. When I came to visit her (the same day my car was towed away) she was so happy to see my kids but the good experience turned sour in the morning when I saw my car gone.I went to visit her 2 weeks ago (and made sure I hanged the parking permit in the correct position LOL) and my aunt informed me that she has been receiving eviction notices even though she has rent paid for April and May. On top of the trauma of the gunpoint robbery, she still needs to deal with the stress of those eviction notices without any good reason as to why she is being threatened by management in this way.People, for your own good please stay away from this place.Management: DONT BOTHER asking me to contact you, my time is precious and I have no interest in speaking to a wall. Also, residents have a right to have visitors, so make more than a few visitors parking spots, ok? (Ridiculous!) Install more lightning in parking lot so that robbers can be identified more easily.**Fake empathy will not resolve all this issues you put your residents on**

New UPDATE AFTER LIVING FOR 6’monthsI really love this place because of the creek but unfortunately even with all the security measures we have to do. My bicycle was stolen twice! One, last april and just recently last week :( and its so saddening that whenever i followed up on them they seem not to consider it as an urgent issue. In my previous comment since i moved in, i reported about my defective sliding glass window which is another safety issue for a fact that the bicycle was locked up in my private balcony and i live in 2nd floor...and how in the world the theft climbed to my balcony. I amNot after compensation or such. I just need a peace of mind and reassurance from management that theyre doing something for the security at least and not to have a “blaming tone” to the tenant that “yeah coz u kept ur bike outside ur room” i mean obviously i have fault as well to put the bike locked up in my private balcony.. but the fact that theft will go further that way just to steal a bike.. then what about security of the apartment then? Or why it took months till now my sliding glass window needs to be fixed. Ill just wait for the theft to climb again and access my sliding door then ?Post 3 months agoComing from abroad and first time living in USA, this apartment was all I was hoping for. Choosing where to live in downtown was a difficult task considering the budget and expenses. Reasonably, downtown living will always be a bit expensive compared to living in suburbs, but soap factory was the cheapest I could find and its a real diamond in the rough. Im right in the mid of downtown but it feels peaceful and slow paced where my unit is located. I am in 600 side of the block and my balcony has all the beautiful views of San Pedro creek. Imagine waking up in that view. Everything is walkable or a bicycle away from here. Just perfect! Across me - church of San Francesco, Fox Tech high-school, and just 6 mins bike to my work and of course river walk entrance via augusta st. Even greyhound bus were all in walking distance!They host parties every month for all tenants which is something good for communityThe leasing office staff were all welcoming and courteous - jonathan, teresa and jonI gave 4 stars coz it took weeks for them to repair my door and my windows are still pending. Otherwise, they did address the issues.Pest control wise - 5 stars as wellHas valet trash service - will give 4 stars coz sometimes they don’t pick up the folded boxesI really am comfy living here. I highly recommend this apartment for a suburb feel in the heart of downtownJust few cons - occasional sirens and construction will disturbs you - its basically expected coz this place is near the hospital area and lot of constructions going on around downtown recently. But i don’t mind that- i really love it in here

My cousin lives in these apartments and he is very lucky because he will be living near a future/present, depending when your reading this comment, new river walk, San Pedro Creek. The atmosphere is good and you live near good places.

I wish the apartments matched how great the location is. But it doesn’t, it sucks here and can’t wait to leave.

Lazy slimey and lozy management, you can do better seriously

Online info. is not updated just loose my time driving here. Thank you

Great staff and renovations are amazing!

We had a good experience here. Very convenient to downtown and nice staff.

ZERO STARS RUN AWAY FAST WORST EVER MANAGER !!!!!!

By far the worst management company.I should have listened . If I could give no stars I would!! Never rent a apartment that is managed by Roscoe properties!

They are awesome

Very rude

Eh.

There are too many roaches

Good