The service was excellent. Everyone was courteous and professional. I received phone calls giving me progress updates on the work being done. Zoe in the collision center was amazing. She was very professional, knowledgeable and polite, going the extra mile to ensure good service. I wholeheartedly recommend this place. The quality of their work is excellent. Thank you!

Came in for 5k maintenance. Found a nail in a tire and replaced the tire at no charge. Very generous and thoughtful. Erickson kept me up to date with progress and got me on my way. Thank you.

The service and my service advisor (Isidro) are always amazing. He is always very professional and courteous. He always takes his time and explain everything to me and is very patient. I highly recommend Lexus if Pembroke Pines and Isidro.

On arrival I was greeted immediately. The waiting area was clean and spacious. The advisor Andre was very pleasant and professional.

We went for a regular service check up along with battery issues. The service person did not update us the entire day about the car. I had to personally call and find out the status. I was informed that the service technician will call me and update the status. No call. The service center was closed and I had no updates on the car. Got a call 1 hour later to find out I will get my car 2 days later as it was a weekend. I am glad I had a loaner for that day.

Erickson was a great service advisor. If you were taking your car in for service, I would highlyrecommend him. He was very professional and took care of my recall, battery change and service all during the same appointment. Normally, I dread taking my car for service due to past experiences at this location but his attentiveness and professionalism have changed my outlook- as long as I can get my next appointment with him. 👍🏼😁

Great customer service, highly recommended!!!!I had the pleasure to be assisted by Isidro Garcia. Hi provides the best customer service, honest, friendly, and even go an extra step to let me know if there are other problems lurching. Don’t have to wait long, Isidro sends you a text and tell what they checked and found. If you have a Lexus go to Pembroke Pine’s dealer and ask for him.Thank you for the great service Isidro Garcia

Lexus of Pembroke Pines staff was excellent! At the check in, they were courteous and very professional. My associate explained everything that they were doing to the car. Also the cashier in the cafe was Amazing! She displayed great customer service, she prepared the food properly, safely, and with a smile. I was out of there in record speed. Keep up the great work 😍

Wow. Quick and easy! Im impressed.I imagined getting my vehicle serviced for the first time wouldve been an all day experience. On the contrary, I was in and out in an hour- just like my advisor Melissa told me ..whom btw was very professional and friendly!Thank you Lexus of Pembroke Pines! You gave alot more time back to my day than anticipated!

My advisor John is great! He’s kind, experienced, and very punctual! As for my service, it was done in standard time and a couple paper/plastic scraps were left crumpled up inside my car. The service done for my car most recently was good, but I have had some services done of less quality on my old car. The service lanes were pretty busy, so that could be why.

We had a minor fender bender, front right grill/corner. Lexus Collision was great. Worked with my insurance company, turned the service around quickly. Ramses especially was amazing. He kept me informed, calling every other day, or sooner if new updates. They were more informative than my insurance company. Car looks great, like new!

Always professional service. This service no exception. I had my damaged tire replaced. I was advised by my advisor, Mr Rust that it could not be repaired so I had to purchase a new one.

Isidro was provided nothing but the best services at Lexus of Pembroke Pines. I have been a Lexus owner for over 7 years and I have never in my life had such great customer service experience, honestly this gentleman was able to explain to me what was going on with my car and what it was that the service department could do in order to help me, WITHOUT BREAKING THE BANK. Let’s be honest, when do you find someone effective to solve you car issues AND make it cost efficient. He also made sure to call me whenever there was an update with my vehicle. All in all, let’s just say employee of the month would be an understatement.

For a car dealer, this place is fantastic. Whenever I make an appointment they are always on time and take my vehicle back immediately. The entire process as seamless. I get a text when it’s done and never have to guess. Thank you Pines Lexus!

Melissa Ho was amazing and helped me quickly get the issue with my car resolved. I highly recommend her.

Isidro is as professional as he is welcoming and understanding, he will listen to your concerns and will do what it takes to get you on the road safe and as fast as possible.

Place is great! Excellent customer service. Amazing Service advisor Melissa that took care of all my car needs. Thank you for an amazing experience.

Andre is a gem!! He has been the service rep that I have worked with for the last 10 years. I can’t say enough about his excellent customer service. My loyalty to Lexus us in part due to the level of service I get at this dealership with Andre. Thank you so much. !

I will never be going back to this Lexus Dealership ever again. They gave me an oil change and told me I had a few things wrong with my car. So I take it to another Lexus dealership and they tell me that what this Lexus Dealership told me wasn’t true and that I had a set of other problems with my car. So Lexus of Pembroke Pines gave me a false diagnostic for my car. I will not be coming back.

It is always a pleasure to deal with Jose as he has the highest level of professionalism and knowledge. He exceeded my expectations and took care of the issue the same day for me. He is a great asset asset to the Lexus brand and and always gets the job done right the 1st time.

Very professional and service provided on a timely manner. Amed and Melissa were very accommodating.

As always, Lexus did a fantastic job servicing my vehicle. They changed the tires on my car and the 5 year old vehicle feels like its brand new (including perfect alignment). The staff manages to be professional yet friendly.

Ive been going to this Lexus dealer since it opened. Never had such a good experience anywhere else. John explains what needs to be done and gives good advice. Best ever.

I came in for a regular service visit and as always the employees were all friendly and courteous. Jeff was a pleasure to work with & took care of me in a timely manner. Upon my return for pick-up the same exceptional service continued. Always a pleasure working with Lexus of Pines.

Andre my service consultant was awesome, always listens to all my concerns and addresses them.

I always have a very enjoyable experience during oil changes. My advisor Melissa who is very knowledgeable always makes sure everything gets conducted in an orderly fashion. Advises me of concerns and her recommendations. Overall I never had a complaint having a service done at Lexus of Pembroke Pines.

Erickson was great, and on top of things and the girl in the loaner office was great too…..however my car was there for 3 days and they just can’t seem to have the service done. Tried to pick up my car on the second day and the detail that was supposed to be done was not

Service was good, but could be better. Rep was courteous. Asked for my rear struts to be checked, but never got a response as to whether the struts were good or not.

Andres, the service adviser have been working at Lexus pines for a while . The day I took my car was one of the worst experience I had with him . I really don’t know if he was having a bad day or something else with him was going on . The car was ready fir pick, Andre told me to go and pick up the paperwork from the cashier. Once at the cashier I notice that the car needed something to be done . Technically your adviser should give you time and go over on what was done and if additional device is needed . It was not the case cause I was feeling like begging him to get responses from him . This has nothing to do with Covid !!! This has to do more with a bad altitude, and not being professional at all . To MR Andre : you are representing Lexus . If you are a professional, please act like one and Treat people same way you like to be treated !! .

John Steigele is an excellent service manager. I have been taking our NX to him for years and have always been impressed with the level of service received. He is fair, fast and pays attention to detail, and won’t sell you a bunch of services you don’t need. Generally speaking, this is a very well run dealership with a lot of great staff members.

Rodney Fuller is an excellent service advisor that is professional and can be trusted.

I went in for a collision repair on my Lexus IS300. Ramses was knowledgeable, prompt, and kept me updated throughout the reparation process. My car was completely fixed within less than a month and I’m extremely satisfied with the service and results!

Mr. Andre Rust is by far the most adept Lexus employee I’ve had the pleasure to meet. His jovial demeanor says it all! Lexus is lucky to have such an employee as Mr. Rust.

Juan and Andres provided one the best experience to date at Lexus Pembroke Pines 5 star service!!

Bought my Macan at Porsche of Orlando and I was very pleased with the service. The staff especially Jeff was very professional, helpful and pleasant. He made the transaction went through as smooth and stress-free as possible. I highly recommend them. 👌🏾

Sebastian had a smile on his face to greet me from the moment I drove in. He was very professional and courteous. He didn’t even complain when I accidentally left my phone in my car that was being serviced. He went to go get my cellphone and came to look for me. He went above and beyond and this is why I drive all the way to Pembroke Pines for servicing my car.

My visit started off a little shaky as it seemed like I had been forgotten about, but Melissa was a great advisor and quickly remedied the issues. I was running late for work because of the initial wait time and she got me in and out with accommodations as quickly as possible. My vehicle was repaired quickly also and overall, it was a great experience!

Andre was extremely helpful and accommodating even with a last minute request of asking for a loaner car to be able to pick up my child from school. Thank you for a great customer service experience

They are such courteous and professional people. My sales rep Lorena, always finds time to stop by and say hi when I’m there. They’re efficient and I most enjoy stopping my the lunch spot for a great economical filling sandwich. Lexus of Pembroke Pines are my peeps! Love ‘Em, stop by and give ‘Em a try... you’ll be glad you did. 😊

The service was excellent. Treated very well by isodore

Overall, Jeff is a great rep. Service was timely and they gave me a loner. Noticed that I have a thumping sound when pressing brakes on the driver side wheels. I can’t seem to get someone from Lexus of Pembroke Pines to speak to about this. The sound was not there before I took the car in for service.I called the manager back this morning and was told I would receive a call back. Never received a call. Reinforces the fact that I can’t get someone from Lexus of Pembroke Pines to speak to about this. Revising my review from three stars to one. This is unacceptable.

Lexus of Pembroke Pines is awesome! They absolutely know how to treat their customers, I’ve always experienced 5 star service. Most of all, I enjoy the free coffee. I’m on my forth lease.

I purchased my car August 2007, I’ve always taken my car back to the Lexus dealership for all of my service. I find them to be very professional. My service advisor Andre make certain my car is in good working condition and explain each steps before my car leave the repair shop.

As always Pembrook pines Lexus takes excellent care of my car. I needed a loaner and John was able to find one though it wasn’t documented

Service advisor, Chris, was quick to help me with my Lexus. My air conditioner was broken and he was able to provide me with a loaner. I was notified when my car was fixed and I was able to pick up in a timely manner. Five star customer service from Lexus of Pembroke Pines!

Great experience and personal service. John Steigele is the best second to none servicing costumers. Always on top of your needs and beyond. I strongly recommend him

Had my first service at Lexus of Pembroke Pines the other day, and I must say it was a very nice experience matching a vehicle of that price range. The attention to detail by the technician and notably Rodney Fuller was just outstanding. They were not satisfied until I was.

The regular maintenance was done on my car. Prompt timing, no issues professionally handled

I’ve had the best experience at Lexus of Pembroke Pines . Every step of the way I always felt I was in good hands . I do have to give almost all credit to John for my experience in the servicing department. He always is extremely honest and told me what I needed to do to maintain the longevity of my car without making me feel like he is trying to sell me on something (unlike other locations ) . Thank you so much for everything you guys are a great team! By the way the have pretty great breakfast sandwiches over at the cafeteria

I went to get my vehicle serviced for general maintenance. While I was there they offered coffee and water and told me it would be an hour and a half till it was done. They returned my vehicle in an hour and even took it for a car wash! They were absolutely wonderful professional and efficient.

Jose Amaro in the service department is second to none. He is honest and tells you exactly how long repairs will take if you not able to get a loaner ahead of time. Thank you Jose Amaro for years of A+ Service to me and my family.

John from the service department was great! Extremely polite, friendly, and thorough. He called to let me know as soon as my vehicle was ready. Thank you John!

Sébastian mejias did an outstanding job like always.Had my 2020 Is serviced.Decided to upgrade to a 2021 350s.Had the pleasure of dealing with Patrick Hew. Outstanding sales experience.Super happy with my new 350is Sport.

Isidro Garcia is my service advisor at Lexus of Pembroke Pine. He is an excellent human being, he is very professional. In my personal opinion, he is one of the best service advisor at the dealer.

This the first time I purchased a vehicle from this dealership. My advice to anyone interested in purchasing a Lexus, look no further. Give Lexus of Pembroke Pines a shot you will thankMe. I was treated like a King by Michele Alter. This was the smoothest transaction I ever had. Thank you Michele and Alexis of Pembroke Pines.

The receptionist at service failed to mention that by choosing to do a pick up of my car instead of me dropping it off, that my car won’t have an appointment. My car was picked up on Thursday and was never serviced until Saturday. My service advisor didn’t call me till 6:30pm on Thursday even though my car was picked up at 8:30am. I tried called a few times on Friday to get an update but nothing. Saturday late evening I got a text that the car was ready but no one bothered to let me know if their pick up service would be utilized. I called service and the receptionist there just said whatever you want. Finally I got my car back on Monday the next week. This location pales in comparison to the excellent service I always receive in Miami. This will be the last time I use this dealer for anything. A 40 minute drive to Miami with a screaming baby in the backseat trumps going to this dealer. Never again.

$174 for 75k mile service. Literally the only parts were fluids topped off, two wiper blades and a key fob battery which amounted to 50 bucks. The rest was labor. I was under the impression the filters were going to be changed. The invoice shows they were only “checked”. The car wash was spotty so it was still dirty in some places and they didn’t vacuum it at all which is part of the service. I don’t mind paying for the periodic service checks but this is just poor.

Jose and and Lexus of Pembroke Pines always take care of me. Always fair/on-time and professional. Thanks again for painless service.

Good service done in a timely manner. The only inconvenience is that they didn’t have a loaner

Eddie and Andre, The Team Lexus truly exemplify Lexus Great Service. 👍

Excellent customer service. Melissa Ho was outstanding as always. Keep it up. I have been taking my car here since I bought it (115K miles ago). No regrets.

Excellent service and customer service! Rodney was an excellent advisor, he explained the services performed on the car. He went above and beyond and provided us with a loner vehicle without any hesitation. Thank you Rodney for awesome service!

Jeff was efficient and helpful but there were no loaners available and I spent 11/2 hrs there waiting.It took so long that when I arrived home they text me my car was ready! I wish I would have known and just rescheduled my service appointment.

Sebaatian was amazing. Very professional and friendly. The experience was great. The staff in the loaner department are doing a great job. Overall I was very impressed with the service.

Jeremy was my service guy and he was so helpful! I was in and out within 15 minutes. I love how they offer a loaner if you don’t want to wait for the service to be done. Very professional and for a dealership the prices are great!!! Go see Jeremy for service and Julio if you want to buy or lease!!!! Love them😊

The service department at Lexus of Pembroke Pines is professional and honest, and you have the peace of mind knowing that your vehicle was serviced correctly. My service advisor Jose Amaro is the absolute best!!! They don’t get any better than him.

I met with Sebastien early one morning before work and he was efficient and kind. By the time everything was done it was less than an hour and I was on my way to work in a nicely vacuumed and oil changed vehicle. Great experience!

Melissa in Service Dept is amazing. She is always friendly and professional. Every time I go into Lexus of Pembroke Pines, I make my appointment with her. I have been going there for the last 4-5 years. If you want good service and great customer service. Make your Appt with Melissa.

The reason I drive past north Miami Lexus to Lexus of Pembroke Pines. The service is always warm and I feel like the staff really cares about me and my Vehicle especially Rod he goes above and beyond to make sure i’m happy and always communicates if anything else changes. This is one of the best experiences I had and I go there all the time feel much more at home and they care about my vehicle and myself versus going to North Miami which I feel like I’m just a number they suck. But Lexus at Pembroke Pines is the best the only thing I will have to say if they can remember to put the oil change reminder in the window the last couple times it hasn’t happened but if that’s the only thing I can Say I have no complaints a wonderful job of the staff at Pembroke Pines Lexus but Rod always goes above and beyond and I only want to deal with him he’s amazing.

Jeffery made sure I was comfortable and helped me with everything I needed. Great Guy!

Samuel did a great job of explaining the process and keeping me informed of the repairs. I was very pleased that the repairs were completed ahead of schedule, and the vehicle was delivered fully detailed. Many thanks to Samuel and Lexus of Pembroke Pines body shop.

As always, Andre was a pleasure to work with. His professionalism and attention to detail is top notch. I was able to get a same day appointment. The service was done and completed in a short period of time. In the past when I have gone I for a longer service appointment, they have offered a complimentary ride to a nearby store or even my house which is just a couple miles away. Aside from Andre, all of the employees I interacted with were extreme courteous and professional. We have 3 Lexus cars in our family and only use take them to Lexus or Pembroke pines. I highly recommended this place to everyone with a Lexus.

Christian did a wonderful job, very focused in terms of customer satisfaction and service delivery; maintenance work was completed within the estimated time given. Notification that my car was ready for Pickup went flawless.Keep up the excellent job, Chris!!!!

As mentioned I have been always greatly surprised about the excellent general service my service advisor is extremely focused in the minimum details capturing all what I wanted, not ignoring the timing efficiency doing fast and productive . If he is the face representation of your business this important first contact is just perfect making the entry experience comforting efficient in moments when you need at timely fashion solutions accommodating all keeping you informed, indeed is a pleasure to deal with such individuals, no money can buy the nice feeling, this cars give a lot of satisfaction because the quality and Lexus need these kind of professionals,

As always courteous and professional service.

Jeff Hernandez was very polite and professional. I will definitely start bringing my vehicle to Lexus of Pembroke Pines. Jeff is an excellent Service Consultant.

We bought a vehicle from Nick Hadden. Great sales consultant. He took great care of us as if he was buying the vehicle himself. He delivered as spoken. I highly recommend anyone looking for a vehicle to personally meet with Nick at the Lexus of Pembroke Pines. Thanks for making us happy 😊

I Love My Lexus Of Pembroke Pines.. From The Receptionist To The Person Who Bring Back The Car 🚘 Specifically Andre’ Very Professional. I Recommend 100% Yes!!!

Melissa was great! However had an appointment and still waited over 45 minutes as loaner had no gas in it. Went to pick up car and they couldn’t find my work…they need to get better organization.

Took my car in for a scheduled 25,000 Maintenance Service and Tires. I’m always highly Satisfied. My Service Consultant is amazing. Thank you Melissa Ho for always giving me great service when bringing in my car. My experience is always Professional, Courteous from the time I pull in with the Check-in Consultants to when I pick up my car. Thank you Lexus at Pembroke Pines.

Thanks for the update excellent aervices. Isidro is very professional and kind . I always receive an excellent services there . The place is clean, and neat . The workers always treat you as family . They are greeting and smiling . I feel very comfortable with them

I always take my Lexus to Lexus of Pembroke Pines. I see Melissa she is great. She is informative and very helpful.

I love Lexus of Pembroke Pines and Juan was very professional and a pleasure to do business with. I needed a loaner due to medical issues and although I had not reserved one, he was more than courteous to help me with my needs. I can’t wait to go buy a new car from them as soon as possible. Great dealership.

I enjoy going to this location. They are very professional and ready to take care of you right away. Juan Correa is amazing always helpful and knowledgeable; knows the business and answers any concerns and questions you might have about the service. Thank you Juan and Lexus for always taking care of me.

Dropped my vehicle off at 9:20am for a routine maintenance appointment scheduled for 9:30am. Did not get any update about the vehicle. Texted the number provided to get update at 2:45pm. No response. Called at 3:30pm, was told car was ready. But no explanation as to why I was not informed or updated throughout the entire day. Went to pick up car at 4pm, was told to wait as they could not locate my paperwork. Finally got car back at 4:30pm. So, in other words, took an entire day for routine maintenance. Place was unorganized and won’t be going back.

Service consultant Rod Fuller went above and beyond to provide me excellent service.

Always professional and courteous. A very friendly place to attend. Jeffrey Hernandez is the best!

I had my car towed there due to problems. They called me when car got there to discuss problems I was having with it. There was always clear communication with my service advisor and staff was friendly and professional. Jose Correa was terrific!

Well informed, timely…Jose is excellent

Isidro is the epitome of professional. He kept me informed of what was happening with my car. He is extremely courteous and provides excellent customer service.

Andre & Juan are always great when it comes to customer service. Juan was thorough with explaining what was to be done and honored my coupon . I’m always happy and satisfied when I leave Lexus.

The car looks in perfect condition but it was not returned on the day it was promised. We tried reaching you guys multiple times and nobody knew what the status of the delivery was. It would have been nice to know, it would be returned the next day so that we could move forward with our plans. So in conclusion the maintenance for the car was great but the customer service not so much.

Zoe is highly recommended. Zoe is extremely professional and knowledgeable person! Lexus at Pembroke Pines collision center is doing a great job!Special thank you from Irina

Break and coolant flush. Everything done to my satisfaction but they did not wash the car. When I called them on it, their response was that it was washed. But you could clearly see dirt streaks all over the car. T he e appropriate response should have been… sorry bring the car in and we will take car of it.Talk about bad customer service.

I had no problems. It’s always a pleasure doing business with Isidro Garcia. He’s pleasant, professional and goes above and beyond in providing excellent service. He’s an asset to Lexus of Pembroke Pines.

Andre is superb! He is professional. Hetakes into account his clients needs.

Jeffrey was very professional. He did not rush me out the door. My car was ready quickly and returned clean.

Very friendly service definitely bringing my car back here again to get more work done

I really appreciate the customer service and professionalism I receive. I purchased my car from this location and they worked with my budget and I ultimately found the perfect vehicle for me and my family. What Im truly impressed with, that professionalism and willing to work with you goes beyond the sales floor. The service department is just as amazing. My service Rep. Rod continues to support my Lexus journey with nothing but stellar customer service.Whatever the issue or concern I can trust I will receive honest and fair treatment and thats what makes Lexus of Pembroke a top tier full service dealership.

Long time customer who has consistently received excellent service.