I came to fix a flat tire and received spectacular service by Rudy Hernandez! 👏

Cant say enough how great the service dept is. Not what you would normally expect from a car dealer. Very honest and informative. Do not try to sell you what you dont need. Good prices and car was vacuumed and sanitized before it was returned to me

Was very pleased with the service today and the customer consultant Robert just knows how to make things move smoothly appreciate him!!

This was my first visit and I left satisfied! Robert Blair was very kind and professional! The waiting area is large and was very clean! There was fresh coffee and free bottled water!Once my car was finished it was sanitized before I got in! I have a new service center Im happy 😊

Kudos to this service team!!! Steven, Zain, Mark, Bill and the Tech Andre, and the rest of the team. I could not have been more pleased with the service they provided and the care with which they handled me. I got there very late in the day and even though it was late and they were clearly busy ... they still managed to fit me in and fix my headlight which required a complete headlight assembly.  They processed my extended warranty and started the job before even getting the approval. But most important to me was the fact that even though they were swamped they never displayed an attitude of annoyance or unwillingness towards me.  The service was truly above and beyond just a wonderful display of customer service. Everyone was willing to help in one form or another, very professional and courteous.  Thank you Nissan Service Team!Lisa V.

It was so refreshing to meet someone that sincerely puts the customer first. Personally because of my experience with Steven Suazo and William Lynn I will definitely be back. Steven you are an asset to your company, continue the good work.

Went in for my first service. Very busy location, I didnt know so many people owned Nissan. Great customer service & its appointments only. The service department moves quickly.

Steven Suazo was exceptionally good. I truly felt appreciated, he took the time explaining everything and patiently answered all of my questions. Thank you Steven!

$175 for a diagnosis. That is just a way to tie you down for the repair. I have visited other shops where they charge around $70 to $90 to diagnose your vehicle which is a more reasonable price that allows you to decide wether to go forward with the repair or not. Their advisors are not very professional and are constantly joking with each other while working with the customers.

Steven Suazo provides excellent customer service. He is a valuable asset to this dealership and Nissan.

Good service and complementary premium coffee, wifi and shuttle.

Amazing service today me and my family was treated with respect and courtesy, my car will be reserved for service in 2 days and they will give us a loaner car.That is what I look for when need service at the dealer.Great customer service 👏👌

Brought another car!!! Staff has always been awesome, Abby has been my dealer since 2003 great person and Robert awesome, Michael in finance another person who has always treated us like family. Thank you..

My experience here was awesome. Rented a vehicle from this location! Mr. Robert Hassan provided me with exceptional service! Thank you for a truly outstanding awesome experience.

So disappointed! I came in for an oil change this morning. I came in at 8:30 am. All I needed was an oil change, the guy outside took me inside to some guy who was like walk with me, did a walk around my car really slowly, opened the hood and started looking at it. At 8:47 I’m still in his office and he’s making me a whole new account because it was the first time there (I’ve been Here before!) I asked how long it would take and he told me about an hour to an hour and a half.. I asked him if they could at least start on my car and the guy says yeah yeah. At 9am my car is still waiting to be taken back. I was so upset I got my car and left. An oil change is supposed to be quick, in and out. I go to Nissan on 57th street all the time and the service is so quick for an oil change..I’m in and out normally in 45 minutes! Pines Nissan needs to take a few tips from them!The saga continues...while I was at the dealer yesterday, the advisor took out my intake...(I don’t know anything about cars to know about that) except when I’m driving my car around there’s a loud noise, like a growling every time I accelerate. I told my husband about it and even sent him a video about it. He knew what was wrong. When my husband took my car to the 57th Nissan today, the entire intake was out. They never put it back in before I left, I have pictures and a video to prove everything! If something else would have happened to my car, I would’ve been held responsible. How can one be so careless?? So unacceptable.

Always a positive experience with Nissan. Late morning or early afternoon best time for service/ in my experiences oil change/ tire rotation and inspections.

Always Clean and is very Professional and Polite to the customers.

I was very happy when we purchased the car, and I have been happy with every service appointment. Prices are not that much more than most mechanics and its a great piece of mind to have a dealership have to answer if there is a problem.

I have a Honda but unfortunately my experience with Autonation Honda has always been a nightmare so we switched to Autonation Nissan and they are GREAT! very professional and knowledgeable, theyre always on time and the transactions are always smooth. Plus the staff is always friendly!

I have been taking my cars here for service for many years. This is the first time I am giving a review because I have never been fully satisfied with service here or at any other autonation service center. My service advisor was Jerrick Warren and he was the best! He actually answered calls, calls you to give updates and knows what he is talking about. Very friendly and professional. I recommend you see him when you have to take your vehicle for service. Thank you.

I have been tak3my car here since i brought it in 2016. Since the pandemic they dont top off your washer fluids and put air in the tires even when they rotate them. Minor things like this make the service bad, this has happened the last two times Ive brought my car in for service.

Experience was very professional and the customer service was excellent. Thank you so much for all your help jerrick.

I pre logged into this place online and made an appointment but it was a waste of my time. I made the appointment saying I had a nissan leaf. If Nissan of Pembroke pines would have known that, it would have saved all of us a bunch of time. They have one tech, Westin Nissan has 3. They could have told me to go there. Would have been a time saver. I brought my car in on a Saturday and it did not get worked on until Tuesday. I was able to keep the car there luckily but it was handled very poorly. Unfortunately, stories like these from a dealership are a dime a dozen.

I went to Auto Nation Nissan Parts Department to get a bracket that was missing for my after market replacement radiator.The parts department was searching all over to find that bracket in there parts diagram.In the end they advised me that the bracket is only sold with the radiator. Which totally sucked for me.But the guys in the parts department did a great job in trying to assist me with my missing part.

Jerrick the service representative was amazing! Great service

Nice staff and knowledgeable..

I wasnt impressed. I sat just to wait for parts. Just hours of my life for what a door handle? On a positive note they do have really good customer service care.

Custom services is great. Everyone is courteous and knowledgeable

Excellent customer service and great maintenance services.

Took my vehicle for a recall and they didnt even have the replacement part. I was asked to rebook in 2 months as they might have the parts in stock. Poor service mainly because I waited a while to go as I had received various notifications in the mail regarding the recall. My question is why ask customers to come in when they dont even have the replacement? Place also understaffed in the service area, typically they have 4 or 5 service advisors and there was only one upon my arrival and one more arrived 2 minutes after me. Service lobby full of people ( following social distancing mandate) but it was caused by their staffing levels.

Great service !! Robert is very efficient and helpful...makes servicing so much better !!

Visit Robert at service. He knows how to take care of his customers.

Oil change almost 3 hour wait despite having an appointment - I mean seriously?!?...

My dad tried returning a faulty and wrong battery here that they gave him, he was told that they didnt have any history of that battery so they did nothing for him. Didnt offer much help

Good service shout out to Jarrett for working with me

They are always friendly and always on time get you in and get you out if they have to keep your vehicle more than an hour long as you have good insurance theyre put you in a loner🤗🤗🤗

Always great service here! I drive 20+ Miles to this location.

Best service you could ask for in the car purchasing process. The entire staff involved were amazing, including the GM, Sergio Suarez, our sales pro, Abby Ganges, and Andrew who did all of my paperwork. It was such a smooth, and quick process from there time I walked in the door to driving it in my beautiful new car!I would recommend Auto Nation to anyone in the market for a new or used vehicle. You will not be disappointed!Thanks so much to all of you at Auto Nation, Pembroke Pines!!I could not be happier!!

Great experience every time, my adviser Michael Valera always friendly and helpful,great place to service my Nissan altima and keep it like new..Great service!

Great place, they took care of me quickly and efficiently.

Very fast and very professional 👏

The service was definitely not what I experienced the last time I was there. I was told I was in the wrong lane for an oil change and needed to move over. Okay...They do not offer oil change specials and their standard oil change is $49.95. When I questioned the service rep Hector about why they dont offer a better deal, his response was, I dont set the prices. What do you want to do here? If I were him, I would have approached the manager about finding some kind of discount to apply, especially when I already had one foot out the door.Rob Lambdin offers 4 oil changes for $79.95 (one time offer), but that will last me a year.

Can you believe I left my face mask inside the car . I had one the extra I left it and they stole.Yuk!

Really good service

Before my own personal experience with Autonation, I knew that they were a reputable dealership. But after purchasing a vehicle, with the help of Yusef, my assumptions were solidified. It was an honest, hassle-free experience and they have definitely secured a forever customer.

Everyone is very pleasant and the customer service is excellent

My seller Yusef was amazing. Heard all my needs and concerns, my wants and truly tried to provide the best deal and the best option for me. He was attentive and truly made this experience a great one

Awesome Experience my service writer is the best Jordan Ainey.

Super quick Service

This is why people hate dealerships. In a previous visit, after waiting 2 hours only then to be told they dont have the parts to do my airbag recall, we made an appointment to come back today. Mr. Justin Lockwood told us it would be a few hours, gave us directions to the diner, and told us he would call us when it was ready. 3 hours later, I finally ask how much longer and Justin says it was supposed to be a drop off, the workers are just finishing up a meeting and tried to convince me that the previous conversation never happened. I asked did they even start it yet and he checked and they had not. End of story we are leaving for the second time with no new airbag and a day off wasted. I would highly recommend never going to this place and if Justin is your specialist ask for someone else.

Always a good service, always faster than then say, they always offer transportation, and if you call early, it is very likely that you will get an appointment.

Extraordinary service!

Love there service since I bought my vehicle from there been taking my car for service and stop going to the one in kendall since they got bought over

This has been my worst experience ever. I went in for a used car, yes I know when you buy a used car you may have issues, but this experience has been beyond terrible like I said. I got the car at the beginning of 2018, for the first 3 months I went about 4 to 5 times out of the week. Giving the little faith I had left with this company they told me my car will be fixed and they gave me a rental car. Which, fun fact I had issues with the rental car aswell. After a month in a half of having the rental car they finally told me the car was fixed, all this was spoken with managers. I was determined to give in the car but they told me they just spend $1000+ on fixing it and I should be fine. Seven months later once again issues with the car. This time its about 4 things that have to be fixed and obviously it would have to be out of pocket. Buying a used car is risky when unfortunately you dont know about mechanics but its disrespectful when they plain lie to you and sell a lemon car when you put in the last bit of faith you had in them. Dont waist your time nor your money in this company. Go anywhere else.

So far so good dropping my car for a repair but Im always satisfied with them

Spoke with Daniel Volmar on the phone THE FIRST DAY that a particular car became available. I told him when I would be able to test drive the car within 2 days). He sent me a link to RESERVE the car, indicating that no one else would be able to buy the car for the 3 days during my reservationperiod. I received confirmation emails of my reservation later that day. 24 hours later, (the day before my appointment), I received modification that the car had been SOLD.BAD BUSINESS, AUTO NATION of PEMBROOK PINES. Very untrustworthy.

Get your car from Lloyd. I have purchased two Nissans from Lloyd and after all of these years, he still walks over to the service department when I am getting my oil change and tires rotated to make sure things are going well with the car. Now that is what you call good customer service!

FAST CURTIOUS SERVICE HAD MY AIR BAG SERVICED IN LESS THEN AN HOUR AND THEY EVEN VACUUMED MY CAR FOR FREE

Always great service, thank you Jordan!

Excellent people. Very attentive and professional.

Great service,fast and reliable

Untrustworthy about repairs to your vehicle,I will never go back.

Good as always!

Very,very,excellant service.

Had an appointment at service center but was told they could not find it in the book they had at the greeter station by the greeter, he also told me that i would have to wait even when i showed my confirmation email. I went inside to the gentleman at the center desk and was told the same thing. Was also told that the person that i was assigned to based on the email had gone to lunch so i would have to wait. Whats the point in making an appointment then. I left and called in and was told by the receptionist that my appointment was definitely there. that she was not sure what had happened. All i know is that both the greeter and the gentleman at the center desk dont know what their job entails or dont care and that is very unfortunate cause it is the first time i have felt so unappreciated as a customer at autonation. Some people just dont appreciate the job they have.

The service is good. The problems I take my Nissan there for problems in the suspension maybe transmission. The car was there for two days and I still feel the problem... they suppose to do the full inspection and I have the fog light bad and no body check the lights..

Christopher Landrove was our consultant and immediately corrected the issue on my vehicle. He made sure we were taken care of in a professional manner. Thank you.

Two weeks ago I brought my Altima in for an oil change. 2 hours later I asked about my car with the Cashier. She didn’t have paperwork, told me to ask my service guy. He told me it shouldn’t be much longer. Went for a walk and saw my car parked. Asked the cashier who was gone for five minutes hunting down my keys. I got a plan for free that provided oil changes so they couldn’t do anything about the wait.Today my Altima starts sputtering out of nowhere. I’m still under extended warranty so I wasn’t too worried. Well turns out, “Transmission needs reprogramming which is not covered under the extended warranty”. $163 out of my pocket for this. Now the guy tries to sell me over $400 for breaks and stuff which were brought up when they rotated the tires last time.Those are the facts. You make the call.Update: Vehicle was left running without key in service drive. I found it after searching the lot where I was told it would be.Made it a couple blocks when the sputtering happened again. Called and asked for Service Manager. I wanted my money refunded. They wanted me to bring it back(yeah, right!). I was told, “Customer stated engine light is on. The engine light was off when you left. You are not getting a refund.”

Very dissatisfied. I went Thursday and spent hours waiting for a part of my car to be replaced. They come out after hours of waiting and say we dont have the part. They said the ordered the part. Called me the next day and said it arrived, so I made an appointment for the following day. I dropped my car off. They called after 6 hours and said it was ready. When I got there, they said the wrong parts came in!!! Horrible customer service. I also got my battery changed here about to one month ago. When I came for this weeks repair, the battery strength was testing at low charge. I was told I have to get a new one soon.

Great cars.slow slow service. Always have to wait tons of time for anything

I Loved the service; Justin Lockwood is one of the best service men on the property!

Long wait but food was good waitress was professional.

I needed a new battery for my pathfinder, I had an appointment but came earlier they got me in and out! Good service :) 4/18/19

Took car in for a minor issue and oil change. Always thought the oil changes are overpriced but don’t crawl underneath my car to do them myself anymore. Then service advisor tells me I need to replace my air filters. Price? $140.00! No thanks. Went to auto parts store. Bought two filters for $25.00. Took two minutes to put them in. Can’t wait until my fuel injectors need cleaning.

I had to bring in my Rogue for service at this dealership and Rob Hassan went above and beyond to listen and to help me resolve the issue. I really appreciate him and all of the service staff for the outstanding customer service that they always provide.

Jordan is the best!!! Honestly best Nissan dealership in Florida.

Always great service.

I wen for service and Rommel De Armas was my care consultant he was so. Good educated calm listen the best I wen there before with others complete diferent I hope he be there for long time because seems like every time I go is somebody new also the John Spanish Cuban John guy was very good I recommend my friends to ask for them

Best price no hassle

Had a pleasant experience with Terry, we handled all the negotiation over the phone, and he had everything ready for me when I got there to pickup the new car.

This place is great... YouTube Andrew Yang 2020 too!!!

Love my salesman Jose Ramirez. I’m so glad he is at AutoNation Chevrolet Pines now. We have been working with him for over 10 years now and he never disappoints. I’m now a part of the Chevy fam thank to Jose and the AutoNation team for getting me in my new Camaro. Ps tell Jose I sent you!

They still suck! This is the worst place ever.

They are so busy they wont return my calls. Been trying to get a hold of someone for one week

I bought new Nissan rogue from here and the aircondition stopped working, they gave me rental car for free until they diagnose the glitch, today I got my car back and I appreciate auto nation.Reliable,fast,trustworthy place.highly recommend

See Herold Desgraf he is one of the best salesman there.

Service department seemed under staffed. The advisor who assisted me was friendly and knowledgeable. Thanks for getting me replacement keys for my car

You have to wait for three hours for recall. No sense.

Excellent Service all very Polite, fast Service

Great service!

They dont know what they doing

Excellent service

Extremely busy but great service

Been dealing with same serviceman 3yrs. He is the best Al

Mike is great and very helpful.

Service person was pleasant and the actual service was very quick.

Best Service

Had to get a tire plugged. Everyone was nice and pleasant

Excellent

Good