Alison is amazing!!!! Definitely the person you want to go to when you’re looking for your car. And she just a awesome person and helps the time go by fast. Great management great everything 10/10

Marva and the staff at VW South were phenomenal. Marva kept me updated throughout the whole process, and got me into a vehicle quicker than anticipated. She was incredibly knowledgeable about the vehicle and services, and kept me in the loop about inventory. I love my new car! VW South truly makes you feel like family.

Volkswagon Orlando South Amazing experience !! This Dealer has a fantastic team and everyone is super friendly, especially Hector Gonzalez, the salesman who attended us, managed to exceed our expectations, with a completely easy, fast, efficient and smooth process! I recommend it 100% !!! Graciassss!!!

Great experience with VW South Orlando service. We were able to obtain a fast appointment for a check engine light warning. The drop-off process was easy, and the repair was done quickly. Great communication, and Mike Lombardi was very thorough regarding explaining the problem and what was done to fix it. Will return if service needed in the future.

Love a manual transmission. Orlando VW South were able to locate and get my vehicle delivered to their dealership without any glitches. Thanks for my dream come true.

I had the BEST experience with VW! Not only did I find a car that I love, but every interaction I had was warm and welcoming! Alex is AMAZING! I highly recommend buying a car from him. Not only did he make sure I was happy, he’s not pushy when it comes to getting a sale. It’s hard to find a salesman you trust, but I 100% trusted Alex to get me the best match and price for what I needed. Safe to say that I will recommend everyone and anyone to get a car here with Alex. I would give more than five stars if I could.

They made the car buying experience painless. They were upfront about pricing and what the vehicle came with. Both the salesman (Mike) and the manager (Darryl) were pleasant and professional. This VW location is hands down the best one.

Alex was amazing. He got me exactly what I wanted, made it super quick and as easy as possible for me. I appreciate how informative he was and am very happy with my purchase.

Customer service is like no other and they will go to the ends to get the best deal for you. Devin was our sales men and did an amazing job highly recommended. Bobby the manager also provided great customer service. The best part of Volkswagen south is they don’t pressure you like other dealers. Always a good experience.

Easiest car buying experience without frustration. Fair pricing and negotiating.

Orlando VW South have the best customer service. Thanks Devin for your friendly and professional service. The whole staff make you feel like family. My buying experience was perfect, easy and fast… Definitely recommend Orlando VW South to all my friends and family. 😄

I would highly recommend Orlando VW to friends and family members.I have had a horrible 4 years which I walked and rode a bike, when I decided I need a car I went online and search and I decided on a VWGolf.This is an extremely professional car dealership.I viewed the Golf online, and when I arrived to OrlandoVW they were ready to work with me. The salesperson listen to all of my questions and the deal I discussed was the purchase price.I gave Orlando VW 5 stars because their sales personnel, finance managers and service personnel are all top of the line.

Omar he is the best salesman, he treat me like a vip and found the best car and best deal for my Tiguan 2022, also all the staff of Orlando Volkswagen They treat you with kindness and they make you like you are home . Thank you Omar.

Hopefully this finds its way to the GM of this location because I feel people need to beware of this place. I purchased a car here a couple months ago and part of my car deal was that the chip in the back would be repaired and the car would receive an oil cleaning due to many stains on the inside as I explicitly told my salesman I did not want the car without the repairs. I was promised by a salesman named DJ that this would be taken care of after purchase of car and I have been ignored and put off since purchase. I was told many times I would receive a call back to schedule these services by not only the salesman who “guaranteed” it but a sales manager named Bobby who was also absolutely no help. When I spoke with him he told me he could not give me any estimate of time as to when this would be resolved and pretty much brushed me off in a way that obviously showed he did not care. I did not expect such an answer from a manager at that. My experience was so unacceptable and I hope people reading this keep this in mind that these people do not keep their “promises”. After numerous times of calling them and being told I would be called back or taken care of, here we are in September and still nothing. Please beware of this joke of a dealership. Especially the people I named.

Outstanding service, Hector, Omar and Otman work very diligent and professional, also found me extra savings and good deal in my budget.Thank you,Roberto Conde

I rate our experience a 100% of how pleased I am with the service we received from the moment we took our Volkswagen in for a diagnosis all the way to the time we picked it up. My biggest fear (a realistic one at that) when having car troubles is taking a vehicle into an auto body shop and being at the mercy of the mechanic. The reality of being taken advantage of is more than a possibility. However, this can not be said about VW South in any way, shape, or form. After receiving detailed updates about the progress of our vehicle throughout being there as well as having a kind and honest individual (thank you again, Walter) to relay all of the information to me, I truly felt good about the money we spent and that the best decisions were made. I value all of the time and persistence of the lead mechanic in trying to figure out the problem all the while recognizing the value of our eight year old vehicle. Truly, I thank you for your time, and I am more than happy to recognize VW South as a five-star auto body shop.

From start to finish, the level of experience, professionalism, and customer service was only surpassed by the level of transparency and honesty provided by our sales consultant, Mr. Daniel Jones and his GM, Mr. Darryl Shepherd. My husband and I ventured to various other dealerships, including other VW locations, and we knew from the initial upfront conversations that Orlando VW South was the location for us to purchase our two vehicles. In addition to our sales representatives, Mr. Richard Jackson in finance was very informative and polite through the final signing processes for our purchases.I’m happy to say that since our purchases, we have already informed many friends and family of the excellent customer service received from Mr. Daniel Jones and his team.

Wow the best service I have ever received. They are very nice and very helpful, especially Jamie from the service department. Thank You Jamie for all your help! We had a great experience.

We were greeted by the GM personally upon entering the dealership, introduced to a nice saleslady and subsequently bought our new 2021 Tiguan. We enjoyed working with the entire crew at Orlando VW South and can recommend them highly. Thank you.

We just had our second excellent buying experience here within the last year. Daniel DJ Jones could not have been more friendly, fair and accommodating and he was empowered by his equally supportive manager, Darryl. We also had a painless Finance process with Richard. We highly recommend Orlando VW South and DJ, in particular.

Took a ride from West Palm Beach with a friend to pick up his car. I had no intention of buying one myself although I was looking. Long story short I was made an offer I couldn’t refuse. My sales person Daniel was easy to deal with and made it a pleasure to purchase my vehicle. The manager,Daryl made my deal to good to pass up, it was well worth the 2 1/2 hour ride. I highly recommend this dealership.

I have one Jetta 2021, My car has a strong noise in the rear break. I told the problem, and the dealer told that this song is normal. My car have 7 months. I have warranty, but for VW wrong brake is normal.VW never more!

If you dont want to do research and search for a place that could replace your cars tires, then this place is the right place. It is Expensive and the waiting time is very long. But I have to admit, they have a lovely waiting place that you could stay in.

I can’t say Thank you enough to Randy, Dallas, and Jason. After having a horrible experience at another dealership. We walked in just before they closed. They had us out fast, even with us trading in 2 vehicles. Highly recommended!

It is a great place and the manager is cool 😎 professional with a long history in sales and is super good people I recommend them they helped me with the purchase of my new ID4 which is great and they helped too. to my son with his new SUV thanks friend and good luck 👍 🙏

I obtained a new vehicle from this dealership this past Saturday. My salesperson was Devin Joseph. He truly gave 5 star service and made the purchasing experience easy and enjoyable. Devin and the Sales manager Bobby adapted to my purchasing style which I really appreciated. I highly recommend Devin and Orlando VW South to anyone looking to buy or lease a vehicle.

I have 2 cars that I leased with this store. Now that I have just 3 months left in one of them I want to buy another car in another dealer, but they just don’t allow other dealer buy the car and they don’t give me the pay off of the car. When I bought they told me that I could buy the car anytime or sell it that it would be easy. But it’s not. They made me go until the store and they just don’t give me the payoff. It’s the worst after sale service ever. I have a 10 days baby and they can’t help me over the phone, made me go to the store and don’t help me as well.I will never buy a VW again. Never!

VW Beetle required attention due to recall. Service associate was very helpful and efficient. Best of all it didnt cost me a penny!.

I cant say enough about this place, I always come here for service and they never let me down, they are truly knowledgeable and professional, hands down the best service I have received. Joseph the technician and Mike the advisor are the best! I will keep coming back and recommend all my family and friends to them as they are the best in town and possibly in the state. Thank you guys.

Laura is absolutely amazing. I live out of state and wanted to buy a Jetta I saw on their website. Laura was so kind and sent me videos of the car so I could see it before flying down to Florida. When I got to the dealership, we went for a test drive and she showed me all the features of the car. I felt very appreciated by everyone in the office. Definitely would buy another car from here again.

I had a great experience buying my first car! Daniel was very professional and kind. He went out of his way to make sure I was taken care of and helped guide me through what could have been a stressful process. I would recommend this dealership to anyone seeking good customer service!

Excellent service from appointment time to driving out in my new car. Erick Hernandez and Dallas did a great job in getting me in the vehicle I really wanted. They took their time to explain everything and made sure I was at a comfortable payment. Their patience and kindness is greatly appreciated when making a big purchase like this. They made a stressful situation into a breeze. The trade in process for my vehicle was great too. Highly recommend Erick & Dallas. Pleasure doing business. Thank you!!

What an amazing experience purchasing a Vehicle from Orlando VW South. From initial contact to time of purchase. My Sales consultant Randy was honest and transparent throughout the entire buying experience. I drove from Miami because of unfortunate bad experience I had with other dealers locally . I am enjoying and loving my new Arteon!

From the moment we pulled up until we left, amazing experience. Truly a hidden gem of staff. Thank you for giving us belief in cars and VW again. Beyond happy. Our salesman was awesome Jacob.

Bought my first VW here and had such a good experience I had to bring my girlfriend here when she decided to upgrade her car.Do yourself a favor and ask for Shane. He genuinely seemed to care about our needs and did everything he could to help us make our purchase easy and fit our budget. I hope he is still there when it is time for me to upgrade my VW.

If you want the customer service you deserve DONT GO to Orlando VW South!I had to call 4 times just to find out when I could pick up my car after having it serviced. I wrote a bad review because my experience wasnt what I hoped it would be and the Service Director, Robert Topping emailed me and was so extremely rude and shamed me for not getting what he called a required service a service that was almost $700. He made sure to remind me that I declined (didnt pay for) this service but didnt respond to my Covid concern which I told him about. Do yourself a favor and DONT GO THERE!

Was in town visiting with my family when we decided to look into purchasing a new family vehicle since our current ride was starting to show its age. We drove passed VW Orlando South and decided to check out their inventory. I met with Mr. Randy Franco who was very professional and knowledgeable. I told him exactly what I was looking for in regards to a family vehicle. Within 5 min he found us a vehicle that checked every box. We did not feel any pressure to purchase Randy Franco gave us his contact info and said to think about it and call whenever you’re ready. We decided to purchase a 2021.5 Atlas after test driving it. The whole process was smooth and pleasant they treated us like family. I definitely recommend this dealership, Randy Franco, and the Atlas.

I am only leaving a review so that I can talk about how great Ken is. I got a flat tire, I had never brought my new vehicle to this location, and when I called Ken said to come in and ask for him. He was booked up for days, but he would make it work. I was there maybe 2.5 hours? I brought my work laptop with me and it was the most stress-free car dealership experience I’ve ever had. I will come back because of Ken.

Great non-pressure service. Knowledgeable and accommodating. Highly recommended!

This has been the best car buying experience! Both Kyle and Laura were professional, knowledgeable, and most importantly nice and not pushy. Kyle helped us get a great deal and Laura was amazing, she made our experience at the dealership quick and seamless! We would absolutely recommend this dealership to friends and family! Thank you for a great experience!

Updated - added a star to original rating(3). First service experience was a miss-fire. They invited me back for a do-over and they did not disappoint. Thank you Deven and Rob for making it worthwhile!

My husband made the appointment that was not recorded. When we told them that we call from this phone number (I found online) the clerks said that is not our number. I have to call them and let them listen the automatic greeting that clear states the location. When a friendly suggest that they should learn this number to not make their customers feel like idiots, one of the clerks become very defensive.For all fairness, they made time and service our vehicle despite that appointment was not recorded.

As always the service is excellent. My main concern is about my 2020 Tiguan purchase new 6 month ago having A/C issues.I also owed a 2011 Honda Accord with 156k miles and the A/C is super cool.My 2020 VW TIGUAN has only 6k miles. I am worry.

Had a great experience with sales agent Ben. He was honest and warm and took the time to listen to our needs and get to know us.

AJ was absolutely amazing!!! He was great to work with and I will definitely be back and ask for him when we’re ready to go back for another car!

I visited the volkswagen with the intention of buying a car, where I was attended by Mr. John Concepcion, I want to thank him and congratulate him for his vocation of service, he is super friendly, patient and collaborative, making my stay at the dealership pleasant and satisfactory Thank you very much, I highly recommend it.

Bad place for service! your car will never be the same take the extra trip to Orlando VW North! very scandalous and makes you feel like you got ripped-off when youre leaving instead of feeling good about your car.... youre leaving in tears and with mad depression. youre new car doesnt feel the same feels damaged when leaving and it is!

When I go to a dealership for an appointment, the least expectations from me as a customer is to finish the repair work as per the appointment and give me an update on what needs to be done further in the car. They need to at least do a courtesy check on the status of the car. I am not sure if they checked anything at all. They had finished the transmission fluid change as per the appointment made, but they were not interested in discussing anything further. My car needs brake work and tire change. I wanted to get a quote but they were more interested in finishing my work, taking my money and sending me off. The tire pressure was low and they did not even notice it. I am not sure if they are even worthy to be called a dealership. Will not recommend to anyone unless they change their ways. I wish to give them a negative rating, lucky them.

I had contacted several VW dealers in the area about my new purchase. Orlando VW South was truly professional and courteous. They didnt play hardball. I was pleasantly surprised by how easy they made it to purchase my new car. Kudos to Kyle, Laura & Robert!

The team at Orlando VW South were incredibly friendly and courteous. The facilities are a little dated, but the big poster of the new building looks great. We just moved to Orlando from South Florida and we will be using this location for as long as we own a VW!

Very nice and prompt maintenance for my 2015 Jetta

Bad business practices and false advertising! Do you due diligence and make them slow down and go through the itemized charges and fees one by one. I came to this dealer because they had the best price on a used vehicle I had been researching for purchase which I was excited about. After getting to the dealer and test driving the car I decided I wanted to purchase the vehicle. When I sat down to run the numbers they came over and said that the advertised vehicle purchase price did not include the dealer fee of $700 (which included repairs they had made to the vehicle previously and expenses they paid to get the car to them.) I thought whatever.. most dealers have a fee and this one was on the lower side. So I went ahead with the purchase. They obviously tried to up-sell me all the warranties and blah blah blah I declined them all. They breezed through signing the important docs that had all the numbers on them. After I got home I went through the entire purchase breakdown. They added that special dealer fee to the actual purchase price of the car and then charged me an additional dealer fee and delivery surcharge fee. Totaling over 2k in dealer fees. So essentially it was a clever way for them to false advertise the actual vehicle purchase price. Dont go there! Find another VW dealer.

Omar was very helpful and attentive. So happy with my new car!

Helpful, accommodating .. Excellent customer service. AAA

Unlike other dealerships I’ve been to that always try to push services that you might not need or quote outrageous prices. Mike, who was my service rep was very attentive and informative as to what might be needed in the future for my car. Services were offered at a reasonable price and most importantly could not beat the customer experience.Thanks Mike!! Appreciate your help

The worst buying experience I have ever had! I had a sales appointment on 1/30/2021 at 3pm ( I have a written confirmation as proof ), I spent 1 hour 40 minutes to reach there because I was coming from Tampa! I did a test drive, I signed the customer approval page (management approval was done also, I have a copy of it) I paid $5,000 using my credit card at 17.43pm. The rest of the payment was supposed to be a cashier check and as of today which is February 1, I was going to visit the bank and get the check (since I couldnt do that on a Sunday). I did not receive the paper works via e-mail after I left as promised (The buyer is my sister and she was at home with her children; therefore, she was going to sign the papers online) I gave a call to the sales representative on Sunday to inform them I did not receive anything from them. They did not pick up the phone, than I sent an e-mail to Mr. Randy Franco and Ms. Laura Lazor. No answer from them. Today I gave them a call and I talked to Mr. Randy. And finally, he told me that there was a mistake, by mistake they sold the car to somebody else after I left. As I know there was one more appointment at 7pm on Saturday. Probably VW Orlando South got a higher number from her pocket and thought that it is a better deal on their side. I will also submit a complaint directly with the VW USA. I hope nobody will have that kind of experience. I also added the pictures of my receipts from the transaction so that you guys can see the proofs.

Great service and helpful staff, especially Walter who went above and beyond!

The attention we received from the entire team was excellent, especially that of Alex Canache who guided us in the search for the right vehicle for us according to our budget and also had a lot of patience. Thanks a lot!!!

I purchased Volkswagen Arteon from Orlando Volkswagen South. Got a very good deal. It was a great experience through out the process. Bernard Apollon immediately attended and explained the features, quickly arranged the test drive and shared the numbers within short time. Ben is having all the information about cars. He is very friendly, talkative and cooperative. He made whole buying process easy and quick, Start from showing the car, test drive, documentation till the billing process was over. He made sure to get all done on the same day.Finance manager Jason Yoho is helpful and knowledgeable. He explained all the financial details and optional protection plans very well. He clarified all my doubts while digitally signing the documents.After 2 days, when I was reviewing the purchase documents, I had a doubt of $700 in the purchase. I contacted Ben over phone and text. Ben responded soon and clarified it with all details and documents.I opted for the delivery option as I wanted to get the car on my daughters birthday. Ben brought the car with nice balloons decoration. My daughter was very happy to see a new car with decoration. I am happy with my new car and purchase.

Negotiated price through email, once we arrived, the price was not honored. Would not recommend purchasing a car here. They will waste your time.

Just leased the Tiguan for my wife. The sales team was awesome, no hassle or pressure very patient and professional with me. My salesman was Luis. Very smoothed transaction.

I would like to thank Shane Maysonet for a great experience when buying my new GTI! He was upfront and honest about everything and made the transaction go as smooth as possible. Well definitely recommend friends/family to shop here.

The customer service is top notch. Very accommodating even after the car purchase. Everyone there is willing to help even if it’s not their department they will find someone to assist you. I really appreciate that. Not only did I get a wonderful car, but I got the best deal and understood exactly what I was paying for. Laura, Dallas, Ivan, Devon, the finance Dept and the service techs and detailing manager were all awesome. I’ve never met a friendlier group of people so Willing to help.

Walter in the service department was very nice and professional. He took good car of the issues with my car and kept me informed. They are very welcoming there and do a great job.

Awesome time, great service, always trying to help, my salesman Alex was absolutely awesome! Bobby was great in helping me make the decision to buy my brand new Jetta, and everyone was super nice and helpful!

My wife and I went here to look at a 2015 Toyota Sienna. We arrived without an appointment, and was greated by Randy. When we said that we were here to look at the 2015 sienna, he immediately said absolutely and said he would pull it around. After we test drove it we sat down with Randy and went over the numbers. When my wife and I told him what we had in mind he went to his manager, and came back with an offer that was very reasonable. Not once during our visit did they try to pressure us into buying the vehicle or try to get us to purchase a Volkswagen. They knew this is what we wanted and made it work for us. When we sat down with Jason to finalize the paperwork, he was very polite and answered all of our questions. Yes he offered extended service plans, we knew he would, since all the other places we looked at do the same thing, but with Jason we never felt pressured into buying the extended plan. Overall this was the best experience we had from any dealership that we went to, and we went to alot in the last week.

Roger is a good guy. Very friendly yet very professional and knows his stuff.

Randy and Kyle were amazing through the whole process. This has been the best car buying experience Ive ever had.

Just bought a VW Jetta yesterday and the check engine light is already on without me even owning the car for a day. I’m terribly disappointed with the quality of their inspection of their vehicles. Considering it hasn’t even been a day since I’ve owned the car I would say they most likely just cleared the check engine code so it wouldn’t show up while test driving it, there was also a small rock stuck inside of the windshield causing a chip/crack.*Update: they are working with me to resolve the issues. Once the work is done I will update my rating if everything goes smoothly.**Latest update: Have been back to the dealership 5 times to fix the issue and the check engine light still hasn’t been fixed. For some reason they are not able to get the issue fixed

I highly recommend this VW dealership . Ivan was so helpful and made the process of buying my Atlas quick and professional. Robert was extremely helpful also. All of the paperwork was ready for me in a very short time and he answered all my questions . This is the most courteous and professional group of people I’ve seen in a car dealership.

The service I received was Exceptional!!! They were all professional and very courteous and caring!!! Walter kept me updated on the status of the repairs the entire visit there. Walter was AMAZING!! I left saving money because the problem was not what was suggested by another Auto Service Center. Im sooo happy that I chose to take my vehicle to Orlando VW South!! Everyone was great and my vehicle drives like new and everything that didnt work before now works!! Thank you Orlando VW South for a job well done!!

I want to say thanks to Ken who detailed and touched up my vehicle looks brand new he is a professional I will definitely recommend him to others I also want to mention that Walter I believe his name is a young fella hes on point very nice get things done hopefully we will work together in the future when my service is due for my Jetta I recently purchased thanks once again

Have been a customer for more than 15 years. As always, service was great.

I had cracked a wheel and a BIG SHOUT OUT to Walter, Justin, and Darren to name a few were great! They reached out to my tire/wheel protection plan people and did the best they could working w/a third party and got me back safely on the road in a timely manner. They were extremely friendly and accommodating. I DEFINITELY RECOMMEND coming here FIRST! Thanks again all! - Luanne =0)

Great experience Omar help us he explained everything in great detail

Its a good reliable dealership with some really good coffee in the waiting area and popcorn 🍿😊

When I first walking nobody says hi except one person but everything was good my experience was wonderful. The sales man help me pick the best car

I bought my first car with the help of Ivan Nesukh and I couldn’t be any happier! When I pulled into the lot the preowned vehicle I was interested in was already ready for my appointment up front. We went on two test drives which they were very happy to do for us- and greatly encouraged us to do so as well. Ivan answered all of our questions and was so patient with us throughout the whole process. The manager, Jason, was also so helpful with explaining the finance options and with going over all the paperwork. I couldn’t have asked for a better first car buying experience- I really recommend buying your car with Ivan, you won’t regret it!

I love this place Roger is the man for all your service needs

Ask to work with Cole and Alfredo. They delivered my vehicle and made sure everything was perfect. Very seamless purchase. They’re very professional.

They have always been good to work with. Much better than other dealers.

Daniel (DJ) is a class act! He is honest, humble, social, and overall just super great to work with.

Laura assisted us with a new lease. The most important part of the sale was the professionalism. Is this the biggest dealership. Nope. Is this the most impressive visually, nope. However the people treat you like they do have all of the above. No judgment very simple reasonable conversation. I Appreciate the level of professionalism as we try our ever first VW.

Had a major mechanical issue with car. The service department from the service advisor, Mike Lombardi, the service manager, and tech, Jorge, were all very kind, courteous and patient while I was deciding what course of action I needed to make. They all walked me through my options as I had a difficult decision to make. I could not have been treated any better by them.

I called after receiving a letter for a recall in drivers airbag. I had a difficult time getting ahold of the service department. It took me off to an answering service which not not easy to talk with. They could never find my vehicle information even though we purchased it at that dealership. I kept calling and finally gave up and called the parts department and asked them to transfer me to service. Once they answered I gave them my information and told them I had the letter to set up replacement parts. They set an appointment up for Monday the 12th of April. We took the car over, slightly over an hour each way from our home, on Saturday prepared to leave it until Monday afternoon. We were told it would take and hour and half to replace the airbag. We had a loud noise in the a/c only on highest setting and a loose vent grid on one vent. We asked for an estimate and we agreed if less than $155, they could proceed. Monday they called and said they did not have the recall parts available, and it would be just over $1000 to fix the fan and vent grid. We said no, and why would you have made an appointment for the recall if you didn’t have parts available. The explanation was many people own VW beetles and they may have gotten there before us, and we had a specific part number. Which you would have expected them to check it was in stock before they made the appointment. When we picked the car up Monday afternoon they charged us $129 for diagnostics, and then $26 for service charge. When we asked what that was, one person said oil, another said hazardous materials disposal and yet another said the state allows them to charge that to everyone regardless of what was done. So since they did do anything but diagnose, did not touch the oil or other hazardous substances, we just didn’t understand. Needless to say we would have been purchasing our next VW at their location, but the whole process and demeanor of the staff involved, other then the cashier, we will not be giving them our business in the future. It was never like this when it was David Maus VW, since it’s changed names we really don’t know what happened.

I am very satisfied with purchase! Ivan was very helpful, gave me all the important information I need and didn’t steer me wrong! I’ll be sure to refer a friend! Thank you !!

I can only recommend VW Orlando Süd. In my opinion, the staff gave me a very good service. After the service, I was very well informed about the status of the brake blocks and about all safety-relevant systems. I come back anytime. Kind regards Harald Hillmann

Outstanding service from Roger. Superve customer service from the whole staff!

Dealer adding charges for dealer installed options which they admit were not installed but could be if needed. Also charging $700 for under coating most car dealers stopped that nonsense in the 90s

I brought my Jetta here for its 80K mile maintenance. While the service itself seems fine, they continued to give me wrong estimates of how long it was going to take. They had no loaner cars available when I arrived in the morning and I could have organized for someone to pick me up, but didnt because the technicians kept telling me the car was almost done. I spent over 4 hours here for a 2 hours service so I wouldnt plan to trust any of their time estimates.

We were able to purchase our car online. It was delivered the next day.

What a wonderful experience its been buying a new Tiguan from Orlando VW South. Top notch sales and service.

I had a great experience at the South Orlando VW dealership. Ken knew what he was talking about and helped me make the right decision. Honestly could not have asked for better service.

My experience starting out here was extremely disappointing because I had keep getting an answer back regarding my vehicle that “they didn’t know” and that “there’s nothing they can do until they hear from VW”. If it weren’t for me taking things into my own hands and contacting corporate, I would have sat around for even longer than I already have (been waiting for an answer since LAST NOVEMBER).The ONLY reason why I am giving 5 stars is because of one employee. Mike was more helpful to me than the corporate case manager was (still haven’t heard back from her, it’s been over 5 days now). The 5 stars goes to him, not the rest of the service department. He sat down with me and made sure I fully understood what was going on and kept me in the loop as far as things working/ not working and what the next step would be. He called me immediately when my needed part came in and made sure that I got in that day. I am so grateful for his help and kindness through the frustrating process with VW. He saved this experience for me. Thank you Mike for all of your help!

I came into the service department with issues regarding my 2018 Tiguan; Walter Young worked very hard on resolving the issues on my vehicle, He was very professional and detailed on how he explained what the issues were. He kept me in the loop with everything! My experience at the VW service department was excellent! That’s what I call customer service! 👏🏽👏🏽👏🏽 Thank you Mr. Young!

The whole purchasing experience was easy.Great vehicle.The entire leasing team was great.Thanks Ric..and Kyl

Great experience at this vw dealer! They did a great job with everything that had to do with my 2021 jetta! Thank you 😁👍

Wesley was not knowledgeable when it came to parts. I was also over charged $30. I was refunded when the cashier noticed her mistake but I have yet to receive the refund.

I recently had the pleasure of buying a car from Orlando VW South. Its almost counter-intuitive to state that car buying was a pleasure, because its usually stressful and difficult to get the right car and navigate through adolescent sales tactics. So happy to say that was NOT the case here. My salesperson, Michelle was wonderful to work with. She was very friendly, answered all my questions the best she could without any BS, and followed-up with the right folks on the questions that she didnt have answers to. Id highly recommend asking for her by name, although Im sure that anyone there would also be very good to work with. The sales manager, Edward and the finance manager Robert were also a pleasure to work with. Very straight-forward and no high-pressure sales tactics. I left with a feeling of having done business with professionals that are considerate and caring of their customers. Thank you Michelle and team at Orlando VW South! :-)

Made an appointment and once there, they took my car right away. There was a sensor not working properly that needed to be changed. It did take longer than expected and they had to change the part and tested it to make sure it was in working order. But even though it took longer, they kept me posted on what was going on. Not like other places, where they leave you sitting forever and no one tells you anything.I also had my windows tinted, which look amazing!!! At the end the car got washed and I left satisfied!