My sales person was Pablo Z. And I can not stress enough how helpful, knowledgeable and friendly he was. He worked hard for hours to get me into a car I was comfortable and happy with, without rushing pushing or bullying me into anything. Frankie was super helpful in giving me a special deal to make a not so perfect car into the absolutely perfect car for me. Jose was very professional while helping me with the agreeing with and signing of the contract. I have to say that by far, shopping for and buying a car from Universal Hyundai has been the best experience of the kind. I will definitely use them in the future and recommend them to friends and family. Thank you guys!!

Universal Hyundai…. My daughters car. We have been dealing with this since June 2, 2021. There is a Class Action Lawsuit that requires 3-4 work orders, she has 2. (Today 3) after the car lost complete power almost causing an accident AGAIN.Today, Jeffery Nelson and I picked up her car, we were told that she needs to drive it 1000 miles and then bring it back so they can check the oil.She was told exactly the same thing one week ago when she picked up her car, less then 20 miles later, her car lost all power in the fast lane on I4 in rush hour traffic. I’m beyond furious that they are telling her to drive this car and intentionally putting her in danger. We were told nothing is wrong with the car.** Today we picked up the car, 13 miles later it lost all power AGAIN, as a semi almost plowed into the car within inches, another car swerved and almost hit a car in the left lane. Jeff (my husband) was driving (my daughter is afraid to drive the car) and I was a few cars behind.A 3-4 car accident on a busy road could have easily happen as the car just lost complete power while driving at the speed limit on 192 heading west.Hyundai is again having it towed for the same reason. My Husband and Daughter were put in extreme danger driving this car along with every driver around them and Universal Hyundai told us nothing was wrong with the car. This is the 3RD TIME we were sent away and told to bring the car back in 1000 miles to check the oil.Two times it almost caused a major accident on I4 and 192 West and they have nothing to say. The problem with this car Is all over the Internet, they knowingly put my daughter and husband in extreme danger.Below is EXACTLY what happen TWICE, after we were told it was safe to drive. The car is under warranty and there is a recall for this and they still do NOTHING!! They kept the car for over 3 weeks the first time and 2 weeks the 2nd time. The warranty ends in approximately 6000 miles.Contact person is GILBERT GREGORY with Universal Hyundai.Don’t ever buy a car from them EVER. Is this because she is a female ? Or shall I pull the race card, a female and half African American…. They act like this is the first they heard of it, there is a recall for this and it’s ALL OVER the Internet, thousands of people are having the EXACT same problem.What is the reason any human being would knowingly and intentionally give us a car that is extremely dangerous to drive, someone could have died and NO response (Zero) NO solution to the problem. Zero compassion, no responsibility taken, no apology.Gilbert Gregory could careless that my family was intentionally put in danger.

Service was great! Not only did Justin come in to deliver a car to another customer on his day off, but he stayed and took care of us too!! Justin was awesome and made car buying a pleasurable experience again!

Jason Sanchez was amazing, he helped me purchase a brand new vehicle with very minimal stress. He explained everything thoroughly and helped me find a price that I was comfortable with & very patient throughout the entire process. It was a great experience! Thank you so much!

Even though I had to wait for my car, it was completely worth it. The service was great and the care that was taken to bring my new car to my house was top notch. Shout out to the driver Chris and the salesperson Billy.

Carlos Castro was the most helpful person in here ! (everyone was wonderfully Amazing too) he’s definitely here for the needs of the costumer and that’s what made me stay here with them

I picked up my car from service and never did I expect to drive out of there in my brand new Hyundai Tucson. Jay approached me and his smile and demeanor said to me give him a chance. I tried to purchase a car in August and nothing worked out. Jay made it happen and it didn’t take me all day. I think I had an awesome salesperson. He got the job done and I am a very satisfied customer. As a matter of fact they have excellent service both in sales and in their service maintenance department. I am a proud owner of another Universal Hyundai vehicle. Thank you all for a job well done.

I definitely recommend this place. Chris Johnson was really good, attentive, profesional. I was able to work a deal I was not expecting. If you are going ask for Chris, you won’t regret it. He even help me with no-sales related stuff after. My family and I are really happy with the service.

Justin S. Was very helpful in picking out my first car. I came in on a budget and he went to full lengths to respect and even go under my budget. He informed me on what was reliable as well as affordable to my satisfaction. Only spent 2 hours with paperwork and walked out with a 2022 Hyundai sonata, great deal, and I couldn’t be happier.

Universal Hyundai is for a great place to buy and to get service for your car I have bought 4 cars already there. When I go for Service I call my service consultant Andres Garces and he is wonderful he knows I’m very busy and he makes sure when I get there they take care of me right away and when I pick up the car he take the time to explain the services made and the recommended for the future. I would highly recommend Universal and please ask for Andres you won’t regret it he is the best . That is why. I give a 5 star .

I walked in looking for a car and when I got to the dealership I was immediately greeted by the front desk and asked me how they can help, I said I was here to buy a new car and trade in my old one, so she directed me to the lobby and I waited less than 5 minutes before my salesperson Andrew Terry had greeted me and said that he was going to be my car salesman today!! He had great customer service, knew the answer to all my questions and even showed me cars that were in my price ranges that I had liked! He showed me around the lot and took me to the back lot where other cars were being held as well and I was able to find the the perfect car for me that was still in my budget, a 2020 Hyundai Veloster, it was the perfect car for what I was looking for, good gas mileage with a little bit of that sporty look in it! So after we test drove the car we went back inside and started to talk numbers and since I know my credit wasn’t the best he had offered to suggest that I have my brother co-sign it with me to help lower my interest rate and payment because by myself it would’ve been too expensive and I couldn’t have afforded the car but in the end we were able to get a good deal out of my old car which I never would have thought I could get as much as I did for it!! Do I just want to thank the people at universal Hyundai dealership for helping me find an affordable car that I will love for the next couple years!! My salesman Andrew Terry was great and I do believe that he strives to make his customers happy when they come in looking for a car because he knows the whole lot so he can always find that special car you are looking for!!

Loved coming here! Unlike any other dealership, I felt very comfortable & I thank Darrin for being so attentive & helpful. Truly have never met a sales person like him! 11/10 he deserves a raise !

Im a first time buyer and was a little stressed about the process because I know how salesmen can be and didnt want to deal with feeling pressured or cornered into something. Let me tell you... the entire process was a dream at Universal Hyundai! I feel like I hit the jackpot of sales consultants with Chris J! He was courteous, personable, fun... I felt like I was buying a car from a friend! They didnt have the car I wanted in their inventory and we briefly discussed going to another dealership, but decided against it because we didnt want to buy from anyone but him! Chris and Hyundai hooked us up with a dealership swap and I drove away the next day in my new 2022 Tucson!! Robert was also fantastic and explained everything in regards to the paperwork and financing patiently and clearly- which I appreciated greatly as a first time buyer! I wouldnt hesitate going to them again and would highly recommend them to anyone shopping for cars! 10/5 STARS!!

Carlos Castro excellent service. 10/10 would recommend!

Amazing job. Diogo was so helpful. Answered all my questions and supplied plenty of info about the car but was never pushy about selling the car. His concern seemed more in finding the best match for me and letting it go from there.Ended up with a truly amazing car.Everyone at the showroom was super nice. Shout outs to Frankie and Jose as well for all the work with finalizing the deal. Ended up getting far more than I thought possible for my trade in

I had a great experience with them. I got there after a horrible experience from another dealership and I was about to give up looking for a car.My salesperson was Jason Sanchez and the manager was Frankie.Frankie was very clear and helpful with my situation. He was looking for the best option for me.Jason is awesome. He is very respectful and friendly. He make me and my family feel like if we were his friends. When I was about to give up, he never stopped searching for the perfect car for me and thanks to him, today I own a 2022 Sonata.Thank you guys, you are amazing!

I had the best experience buying a car here. Carlos Dejesus knew so much about the cars and helped me find the perfect one. Thank you Carlos!

Have you ever walked into a car dealer with the simple intention of looking. I did and did just that. Got the answer I wanted was getting a feeling like I was wasting my time being there. Left like I had told myself and went to the dealer next door to see if there was anything better than what I had seen but there wasn’t. But my gut said talk to Pablo again. Pablo was great and made sure I was happy with what we were looking at and made us feel welcomed. In under 2 hours on a Wednesday at 8pm I walked out with a great car. Will ship with them again and trust my gut again that these guys are the best.

This is my new favorite dealer. Carlos De Jesus was such a help and he was very patient with me throughout the whole process. Definitely one of the nicer places to get a car from. A+!

Came in today for a trade and Justin s helped me with getting my new Vehicle with a great deal He was Exceptional. Very helpful. I would recommend to go to him when you come here. Billy king was also a great help. I definitely recommend coming here.

I would recommend this place to anyone. The attention to detail the salespeople have here is amazing. Carlos Dejesus is the guy you want to help you out.

Was in the market searching for a used car for a while. After months finally got the chance to visit this dealer because of a car I saw online. From the moment I entered the staff was really courteous and on point. The employee who helped me was Billy King, he was easy going, professional, honest, prudent about business/customer and just plain awesome. If you visit Universal Hyundai ask for Billy because Im confident youll get the best service. Like I said finally did end up buying the car I was interested in and were happy with the purchase. I do recommend this dealer and would visit again.

Got a car from Darren Diaz he was super informative and helpful. The car had issues with its ac but Darren kept up with us and got it taken care of. Excellent service all the way through.

Justin Salazar, In three words. Knowledgeable, funny, helpful. He is your go to guy hands down. Hyundai would be smart to promote the guy and keep him for as long as possible!

Customer service was excellent, the sales consultant that took care me did a great job helping me find a new vehicle for my self and my family. He was very patient and wasnt pushy. Which is something a lot of potential customers fear. With him that was not the case at all. Over all Im extremely happy with my purchase, no regrets what so ever.

I had an excellent experience buying my new car with Diogo Maia. He is very professional, knowledgeable, and polite. He guided me to the right vehicle and provided me all the information and support that I needed.

Great Experience for my first time going to a dealership. I was instantly helped and guided by a great SalesMan Andrew Terry. He was very helpful and knowledgeable and answered all the questions I had. Also Gave me plenty of things to take in consideration. Very Thankful for him.

I had an excellent Car buying experience with this dealership. My purchase of a previously owned - dare I say used - 2018 Genesis G80 was particularly made special by the sales person that facilitated my purchase, William King. Billy, as he likes to be called, was exceptional from the start of the transaction. There was no pushy sales spiel from this salesman. He just kept assuring me that he was here to serve and ensure my transaction went smooth. That was an understatement. From the start he was professional, knowledgeable about his product, and incredibly accommodating. In fact, his performance in my transaction was, in my opinion deserving of the salesman of the year award; if there is such a thing at Universal. My transaction involved a Trade in of my chronically stalling BMW that has left me stalled on the side of the highway more times than I can remember. One of my concerns was getting the car from my home in Riverview Florida - a 90min drive- to the dealership so that we can close the deal. Like most men I wanted my new toy/car that day! Well, let me tell you, Mr William King went above and beyond my expectations and not only delivered my car personally to my driveway but also took the risk of driving my trade in back to the dealership !!! Now that’s what I call Premium Customer Service. I’m not sure if Universal Genesis knows it, but they have a star sales performer in their ranks, and his name is Billy King.

Ive been a customer here for about three years now. After my first visit, I wasnt sure if I wanted to return. But I decided to give it another chase. Thats when I met Greg who became the main overseer of my Equus needs. He was awesome! Then he got a raise and Juan stepped in and it was a seamless transition. Juan is the best! I never have to worry about my car not being in good hands. He always makes me feel like a valued customer. Thanks Juan!

Thank you Jan for all your help! I’m in love with my New Elantra. I would had not been able to go thru the process without all your help. I will tell my friends and family to come see you once they need a car.

It was my first time taking out a car on credit, it was a good experience, my salesperson was Edgard Morales, he helped me and offered me the best options, very attentive and polite, he made everything much easier. I am really happy with the result

Pablo zapata helped me and my parents with a 2018 certified pre owned Hyundai Sonata, we’re very happy with his service and the dealership in general, highly recommended!

If you’re looking to buy a car from universal hyundai definitely ask for Justin! Amazing sales man and knows what he is talking about. 10/10 recommend him. He takes into consideration your budget and answers every question you have! Amazing thank you 😊

We were in your dealership about a month ago and purchased a 2022 Tuscon! Our salesperson was Nicolas Gomez! We appreciated his honesty through out the whole process and when I couldnt make my mind up between 2 cars he was patient and helped me make my decision! We were there for awhile and he made sure to take care of us! The financing process and gentleman who did our financing Robert Ozel was awesome too! Both of these gentlemen made the experience a pleasant and positive one! My daughter is now looking for a car and we will be sending her his way!! Thank you!! I love my new car!!

Our salesman was Jason Sanchez he was patient kind and had a great sense of humor. He really made the buying experience much better!

My Hyundai Sonata was towed in for engine malfunction (starter burned up) and I was treated with compassion and professional service. Service Advisor Yamilette Amador took immediate action to assist me and remedy my situation. She is a true professional and I am completely satisfied. Thanks for all you did to assist me.

Steven Rivera Thank you so much for helping me out with my new car! Your service and advice was incredible 🙂

We had an awesome experience purchasing our family vehicle from Universal Hyundai with the help of Jason! If you are interested in a Hyundai this is definitely the place to go!

Our recent car buying experience with Dave Lembke was fantastic! His professionalism and patience gave us the opportunity to consider all of our options prior to making our final decision. We recommend anyone in the market for a new or used car to visit Dave at Universal Hyundai. We were also impressed by Errol Gillette who also made us feel welcome!

My experience at this location has been nothing short of amazing! This was my first car purchase and Nick assisted me throughout my whole experience. He was very patient and knowledgeable within breaking down everything to me since I was new to all of this. Highly satisfied with my experience with the assistance of Nick!

Had a very positive experience here today and walked out with a 2022 Hyundai Elantra thanks to our salesperson Tony! He was very sincere from the beginning and wasn’t pushy whatsoever. Took into consideration everything we were saying and looking for and ultimately got us the best deal. Definitely recommend him as he knew his product and was overall super nice and made sure we took into account all of our options. Would buy from him again in the future and if you want a great experience ask for Tony!

Diego Maia was so helpful he answered all of our questions and he was very professional . I really recommend him .

Overall great car buying experience. I walked in and was immediately greeted by a friendly receptionist who must’ve known the type of sales guy I wanted, a decent, honest guy who wanted to sell a car but also took time to address my situation and needs. Dave Lembke drove me all over that lot looking at Hyundai crossovers and I never felt pressured. Stellar service, easy financing, and a happy new Hyundai owner. Also, Jose in finance has excellent taste in music. You won’t be disappointed.

What a great experience i had at universal. Steven and his manager Gio were great. good hospitality and guided me in the right direction. never been treated better in my life at a dealer.

Nick from universal Hyundai was absolutely helpful and understanding the entire time from the moment I walked in the door! He helped me pick out the perfect car to fit my budget! He was very genuine and would highly recommend him to friends and family!

Thank you so much for your help Marco Hurtado. Very professional and knowledgeable!!

I want the thanks the team for the help and support they have given me overall Edgard for his well help and experience, I’m in love with my car 🥰

Tony helped us from the very beginning he was attentive with me & my daughter and extremely nice and thoughtful the whole time. Thank you for everything we appreciate it!!! Frankie/ Billy thanks for the help as well you all were just as nice as Tony.

Id been taking my vehicles to Universal Hyundai since 2020. At first, Service was pretty good; about what I expected. But then I had an instance where I just couldnt get any communication with my Service Advisor over something simple. Sadly, the same thing just happened again this last week. I took in my car for Brake Diagnostics and hopefully Brake replacement. I dropped off my car on a Wednesday around noon, received 1 call about 1 hr later in order to clarify my service request as well as to re-iterate that I need estimates before starting the work. 1 day passes, 2 days pass with NO communication. On the 3rd day, I reach out to Service and am kept on hold for quite a long time. Call actually ends up disconnecting. I call back and finally reach someone who was extremely rude when I explained reason for my call. She placed me on hold and came back to tell me that my Service Advisor would call me after a phone call he was currently on. Saturday and Sunday passed without EVER hearing from anyone!!! Monday afternoon, I had no choice but to go back to the dealer as I wanted communication of some sort regarding my vehicle. I asked for a Manager to which I was told that person was not available. Therefore, I requested to pick up my vehicle. After putting me in touch with what Im assuming was another member of management, she tried to reach out to the Service Advisor, and come to find out, he was not on the premises due to a family emergency. While I was on the premises, Service Advisor did in fact call me but only because of the situation at hand. Had I not shown up in person, I STILL would not have received ANY type of communication after 6 days for what should have been a simple brake job. Totally UNACCEPTABLE Customer Service. I requested my car back. Its hard to blame the organization as a Whole because obviously, the issue really is with the Service Advisor and lack of follow-thru; lack of communication. A simple call providing me with an update would have changed my perspective on this issue. However, that Service Advisor represents the Dealership and now I have NO confidence whatsoever in taking my car there ever again. I will drive the extra miles and try a different Hyundai Service Department and hopefully will receive better attention there.

Darrin Diaz saved my life! When I was most in need he worked wonders so I could have exactly what I needed and wanted. It was my first car and he made the experience one I’ll never forget. Thank you so much!!

Justin s was extremely helpful go see him for your next purchase, great experience highly recommend!!

Our sale person was Jason Sanchez, we had the most honest and quality service ever! We are so happy that we found universal Hyundai and of course met Jason. Thank you Jason for being so honest and helpful!

Excellent service from Salesman Edgard Morales he was amazing explaining everything and provided all the information needed

Great job Marco Hurtado!! Thank you for your help

Just walked in to look around. Carlos Maldonado was extremely helpful and patient. He ended up convincing me on a brand new little SUV. GREAT customer experience between Carlos and his manager Giovani Sanchez. Whole process was low pressure and in the end they made the numbers work out pretty well. I definayely recommend them if ypu are in the market!

Thank you Carlos Castro for helping me choose my new car you are the best

I went in Friday looking for a better deal versus another Hyundai dealership and I was pretty satisfied with my experience. I was assisted by Chris Johnson who not only treated me miles better than most sales people Ive talked to the last few weeks but he was very quick and very willing to try to find what was best for me. Definitely would recommend Chris if you want a great experience.

Darrin Diaz did wonders for my beautiful girlfriend when she was in a deep need. He walked us through every step and made us feel like a priority. Definitely coming back to this man whenever I have need.

My salesman Justin S. was super helpful getting me into a new car! He knew what he was talking about and explained everything very clearly. I definitely see Universal Hyundai in a brighter light and I am absolutely IN LOVE with my new Sonata! Thank you 🙌

Excellent service great prices the people really care about what you want and does their best to make it happen .Go to Universal Hyundai the best .

This is my 2nd purchase with Hyundai and both times Jennifer Cacciola assisted me. She and her team worked with my budget and got me the SUV I wanted.. Thank you!

I just wanted to take a minute to rate my recent experience of Universal Hyundai. As you can see i gave it 5 stars. This was a smooth process from beginning to end. More specially I would like give high praise to my salesman. Edgard Morales. Not only was he extremely genuine and a gentleman but also a true professional.

I bought a 2020 Tucson 1 year ago with salesman Pablo Zapata. He did an excellent deal for us and treated us great!I came back today, but I only wanted to deal with him for an upgrade. THIS TIME WAS EVEN BETTER! He did an exceptional job in pleasing me to the fullest. I would definitely recommend him 100%.

Jason S. was a great help with our new car purchase. He answered all of our questions and he was also very knowledgeable. He showed us how to use all the features in our new Hyundai Tucson Limited. The Johnson family would highly recommend working with him if you are looking into purchasing a car. Thank you Jason for great customer service. We are going to love our new vehicle.

Dave Lembke our salesman, Héctor from financing and Jonathan were all AMAZING! This was our best car buying experience EVER and we look forward to being lifelong customers! We were served with such Graciousness and feel so Blessed by the experience and our new car!!! This is the place to come if you want to feel valued, not pressured, and want a positive experience. Thank you all. Many Blessings to you Always!

Darrin has the most understanding and patient my husband was a jerk and he was not concerned with it he just kept going and that’s when he earned the deal even my husband is happy thank you universal hyandai

Extremely happy with the service given by Marcos. No pressure, super relax environment. Great staff and good quemistry. Maked averything super easy for us. Thanks and now to enjoy of my brand new Palaside. 🙌 blessed.

Universal Hyundai does not care about you.It began Friday July 9. I came to the Hyundai service dept because I experienced a flat. The nature of the flat would be covered by the manufacturers warrentee. Andres G was assigned as my advisor. He did not disagree that this was a defect. He did, however, come up with many excuses to otherwise not cover the tire. Thats fine. Companies give you the run around all the time. But he called me dishonest. To My Face! That is a huge problem. The worst part is he, Andres G, was perfectly comfortable telling me that I being dishonest. I guess this what the employees of Universal Hyundai resort to when they dont want to help you out. I certainly dont understand it.I will not write a bad review unless I cannot solve the problem with the business. I wrote a letter to UH on July 16. After nearly two weeks, there is no response. So they are either backed up on complaints or they just dont care.

I got a new Hyundai Tucson 2022. The staff was very professional and welcoming. My sales person Matt Sánchez was excellent made me feel at home. Great Job. I’m super happy with the service.

If I could give more than 5 stars ⭐️ I would!!! BILLY is the best!!!☺️ he took his time and was very patient with us especially with the fact that had my two children with me he took his time and showed me the best selection of cars that would fit me my family and my budget he was very honest friendly and down to earth, I loved my overall experience with him at universal Hyundai and I left with beautiful car!!!! 🚙 😍 if you are in the market for a great car with a great price and a outstanding salesman please go see billy and simo their the best period!🤩

Dave L. did an excellent job demonstrating the 2022 Tucson Limited. He was very professional and very knowledgeable. He made the experience comfortable and without pressure. It was an amazing car. Seriously, incredible. Thank you so much Dave!

Pablo was great!!! My family has been coming here for years. This is our 4th car we have bought and it’s always a great experience. Thank you so much for everything :)

My sister and I were serviced by Jason Sanchez from Universal Hyundai and had a wonderful experience. My sister bought the vehicle although we went in thinking we were just going to look. Jason was able to get the numbers to fit our budget and was a pleasure to work with. We highly recommend him and are very happy with our new car!

Universal Hyundai set the bar across the board for a perfect customer experience! I visited their website where I connected with Bailey who was extremely helpful and scheduled me to come in later that night. I then connected with Nick Gomez my salesman, who was responsive, helpful and extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Frankie and Ramces also played a part and were just as knowledgeable, friendly and helpful. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thanks!!

I buy a Santa Fe from this Dealler and was the best dealer I been I have the help of Darrin a great guy he pay attention to all my need and he work the best deal I can hope for I will recommend him all the time

Buyer Beware!!!!!! Was “sold” a car that they never had. I put down a deposit and was told we would get a call the next day when it was ready to be picked up. We never received a call. When we called them we were then told that car wasn’t available and that no dealership in Florida had it but they offered me a lower model. I explained that we didn’t want that but wanted our deposit back. We were told that they were refunding the deposit that day. We then went to a different dealer and bought the exact car we wanted( the only that wasn’t available any where in Florida) I have called many times in the past two weeks asking for a manager because we still have not gotten our deposit back. I either get voice mail or told that the manager is busy and will call back. They are Liars and have 0 customer service. I will be disputing the charge with my bank.

About a month ago i was in need of a vehicle because my car was giving me problems. I was thinking about doing a trade in so i went into universal Hyundai and was helped by Kesia. She was very nice and helped me out in a better way than i could imagine. We had some trouble at first but we were able to get things figured out a week later and i still have my car and i love it every day. I ended up getting a 2022 Hyundai Elantra. There wasn’t many options but I’m glad this one was a great fit for me. The car runs great and i love the features it comes with inside. 10/10 would recommend

Wonderful experience that we had. We are thankful that Diogo Maia helped us go through the process smoothly, and memorably. If you want a good salesperson don’t think twice and ask for Diogo. He certainly cares about the customer and tries his best so we can get the best deal.

Great experience. If you have realistic expectations you will for sure have a great experience with universal. The team that helped me through my purchase consisted of Fabio (salesman), Alexis (Manager) and Robert (finance). All of them very fantastic. Fabio was very personable and made me feel super comfortable through the whole process. Alexis helped get me the price I wanted and made sure the deal could be done. Robert was very experienced and made the paperwork portion enjoyable despite that being the worst part usually lol Definitely recommend. The even let me hit the sales gong! Thanks universal hyundai!

Jose B was super sweet the second I got there, he gave me different alternatives, helped me with my price range and looked for exactly what I wanted. He was very persistent and respectful. I would highly recommend this dealership and him to anyone looking to buy their first car. he gave me different recommendations and was super thoughtful. He’s very good at his job, very convincing but patient with the costumers decisions.

We purchased a new 2021 Limited Hyundai Sonata on 4/18/21 from Universal Hyundai. Jacob McKinney went out of his way to make the purchase as smooth as possible. He was amazing. Jacob was honorable, helpful, patient, knowledgeable, and provided overall stellar customer service. We left feeling really positive about the experience, plus love the new car. Jose in Finance and John Booth also facilitated the process and were very helpful. Overall great experience. We traveled from Melbourne to use Universal, and it was worth going the extra miles. Michael & Becky C.

I was very hesitant about going to any car dealership after my last terrible experience a couple of years ago somewhere else. Julian Vila was my salesman and he was extremely patient with us. He was also very open with the numbers while looking at cars, so I knew what the monthly payments looked like. That was nice!! I never want to get my hopes up and then realize I can’t afford the payment. I went to this location because I wanted to take a look at both Nissan and Hyundai. It was a great experience not having to go to different dealerships, and we just walked across the parking lot to the other side. Julian stayed with us the whole time. I ultimately got a 2019 Hyundai Santa Fe. It was a very LONG process, but very smooth and enjoyable! We were able to even able to go to lunch crunch numbers over at Longhorn next door! We came back, got the ball rolling, and got it done! I’m very happy with my purchase! The other members of the sales team were excellent with helping us out too!

TWO WORDS ANDREW TERRY, what an outstanding gentlemen he took care of all my needs and service . I don’t really like writing reviews but Mr. Terry did such an outstanding job and took care of me and my family from the jump and now we have a great deal and an amazing car . I hope everyone else has the same experience I and go check him out if you are looking for a new car he will get you right .

Thank you Universal Hyundai for having a such of wonderful salesperson like Jason, he makes you feel like home very professional very polite first vehicle he showed me that was the one I chose, hes the nicest sales person I ever met. if I ever decide to purchase another vehicle I definitely will go back to universal Hyundai and see jason. And also the personnel was nice and professional.

If you are in need of a vehicle then Universal Hyundai is your place to go. Darrin Diaz was so patient and helpful while I was searching for a safe and reliable vehicle for my daughter and I. He ensured that I was able to afford the payments and that I had all the features in a vehicle that I wanted. I highly recommend working with Darrin if you want a trustworthy salesman. This has been the best experience I have ever received in purchasing a vehicle and I look forward to working with Darrin and Universal Hyundai in the future.

I would like to highlight the service provided by the best salesman of hyundai here in orlando. Pablo Zapata has given us the best service since my first vehicle in the United States. Pablo has a lot of knowledge in this business, he does not waste your time and he is very attentive to the customer so that the purchase is safe, responsible and that the customer feels satisfied.100% recommended!

Great experience purchasing a Used vehicle through Carlos Maldonado. Got me the best deal locally on a 2017 Toyota RAV4.

If you need a car go see Anthony Lopez, Best Salesman ever!!!The first thought I had when I arrived at the dealer was oh Gosh here comes the sharks BUT I was so wrong. He was very helpful, asked what I was looking for and did not try to haggle me into something else. He is very knowledgeable about the product he represents. I AM VERY IMPRESSED with the dealership and the salesman!!!! BTW, Love, love, love my car :)

Very poor customer service, their mechanics do not know what they are doing, I highly recommend not getting a vehicle from this place I have been dealing with steering issues since December of last year have brought my vehicle in 4times all the way up until it was 2months past warranty and they still have not resolved the issue and now want me to pay for the repairs that they never actually fixed right from the first time, every time I got my vehicle back it was fixed temporarily only for the exact issue to return within a couple weeks

We had an amazing experience this afternoon! Our sales master 😀 was Matt and he was great! Not pushy, to the point and very patient! We are leaving the lot with a 2022 Santa Fe and could not be more excited!!

Matt did an exceptional job helping me out. He was very kind and his performance made the process of getting a car very easy for me. I will definitely be referring everyone to him and this dealership!

Dave Lembke provided a wonderful buying experience! He was very knowledgeable, helpful, friendly and personable. I would recommend anyone who is interested in buying a Hyundai to go see Dave!

Hyundai team was amazing! They were really helpful and super nice.Shout out to Justin S. who is was kindly and patient enough so he could help me find my dream car! Amazing job! I recommend 100%

I am very happy with everything Darrin Diaz has been able to do for me. He was very patient, prompt with answers for my many questions about all the cars I liked. He was so helpful and informative. Truly a great help.

I came here to buy my first car and since I had no experience in the buying process I was definitely nervous. Have to say the gentlemen Andrew Terry was really easy going and made the whole process very smooth for me. Couldn’t be happier with the car I purchased and the customer care during the process. Thanks Andrew!

Best car buying experience i have had. Jennifer went out of her way to take me around the lot to find available new cars in the model I wanted that I could take home that day. Entire process was efficient and professional and I could not be any happier with my new vehicle. I purchased the Hyundai Kona SEL with convenience package. I would highly recommend this dealership and especially Jennifer.

Fabio Ventura was really helpful from the moment we entered the place. I really didn’t plan to purchase a car at that time even though I needed it, just planed to get a budget, but he managed to adjust to my needs right away and was able to help me getting both what I wanted and needed. Great service !

Nick assisted my daughter on purchasing her first car and it was a very exciting experience for her. She was highly satisfied with her experience and I really appreciate nick’s help in making this a good day for her!

It was a very good experience for me. I was able to find the right car for my budget. Jason from sales was helping me. He was very polite, patient and professional. I did test drive few vehicles along with Jason and finally decided to go with Sonata. Keep up the good work Jason & team

My car has a recall and it’s not running right !! The next appointment isn’t until November!! Great customer service 😳🥵