Recently we went to Universal Nissan and had an amazing experience working with Jonathan Acevedo. We were able find a car (2021 Nissan Rogue) and make a decision but I had to work all day. Jonathan and his manager were super accommodating and offered to bring the car to my home the next day after work to see if its right for me.We ended up not doing that route but my Mother was able to go and trade in the car. She drove it back to the house and Jonathan followed with the paper work to our home. I was able to sign everything during my work break and see the car. We got all the information we needed and it was very smooth.Thank you to Jonathan and his manager for making things so quick and accommodating our schedule.

Excellent made my experience easy and seamless. Erick you are amazing. Looking for a great friendly salesman. Stop by and ask for. You will not regret it..

I went to get a car and got the great opportunity to meet Keith. He was so friendly and easy going so much that I decided to buy a more expensive car. He didnt use any old sale tactics and he was very accommodating to my needs. If you need a car new or use go to Universal NISSAN and ask for Keith. HE IS THE BEST

I was there on Wednesday and Johnathan Arocho was truly amazing. He was super knowledgeable and personable. He helped us with all of our questions and was patient even though we kept getting interrupted by our little one. My family will definitely be coming back to purchase with him.

I’m very happy and pleased this dealer is the only one that has truly help me ! I have bad credit and they where the only people with patience to dig and find me an offer! I definitely recommend this place! Jonathan Acevedo was the one that help me step by step and was very kind and responsable 🙏 thank you again for this amazing opportunity of reconstructing my credit ❤️

I came in here with the intention of trying out a couple of options that I wanted to try for a new car, and also to see how much nissan would take for my old car. I ended up having the greatest smoothest experience. Getting a new car always feels like it takes too long, but the team at Universal Nissan, and Sam specifically were truly a pleasure to work with, always so patient and updating me until the car got here. No problems at all, great place and great team to work with!

We came in to Universal Nissan with the hopes of finding our new vehicle and thanks to Josh Lugo everything happened in a blink of an eye. Knowing about the shortages in supply and everything, it was honestly the best experience weve ever had. Josh never pressured us into a vehicle we didnt want, he listened to our requests and was able to deliver with out any flaws. Great sales person, great customer service. Josh, youre the man!

I have had the good fortune to meet with Andrew, who was especially kind, patient, and very experienced with auto sales. Highly recommended! I am very grateful. A thousand stars for Andrew and a big thank you!

Made my experience easy and seamless. Jonathan Acevedo you are amazing excellent job. Looking for a great friendly salesman. Recommend 100%

Thank you to Julian Vila for your vigorous work and exceptional attention with us. You exceeded our expectations, making our experience at the dealer and with your team, extremely comfortable for my family.

Very nice experience. Cristy was great. She was very helpful. I’m so happy with my new car! I Recommend !!

A Dealership that CaresIt is nice to find a dealership that puts its customers needs first. Danyelle gave us great service in acquiring our new Nissan Rogue. She had everything ready when we arrived at the dealership, the process was streamlined and very pleasant. Once we finished signing all the paperwork she walked us through how to use all the features of our vehicle. She also set up the Nissan connect. The whole process was very informative. Thank you Universal Nissan for making this an enjoyable experience. We look forward to doing business with you again in the future.

I didn’t have the best experience in the past with the Nissan and I came in with that same mindset. However, Jeffrey was able to change my mind completely. He was great, consistent, and very patient with me. I was definitely not an easy customer to please but somehow Jeff made me happy.We also worked with Ruben who was extremely helpful and patient with me as well. I had excellent service with these two gentlemen. I will definitely be referring my friends & family!

Josh Lugo provided us with the best, smoothest experience we’ve had in a car dealership in the longest time. Thank you Josh for making this possible for us! We love our new car !!

Today I took my step dad to get a vehicle at the same dealership I bought my car. The experience was amazing. The approval time was fast. We didnt have to be at the dealership all day. My salesman was very experienced and knowledgeable. Thank you Safaraz Ahmed from Charlie and Nicole.

My time at Universal Nissan was the best car buying experience I have ever had. I dread car dealerships but they took all of that dread away. I wasnt there all day/night. I was in and out within a couple of hours. Chris Perez was the absolute best. Amine in Finance was great as well. I would definitely recommend this team.

Danyelle at Universal Nissan was amazing!!! She communicated through text to accommodate our busy schedule and was very efficient and honest with sharing information. When we decided that the Nissan Rogue was right for us, she had all of the paperwork in progress as we arrived at the dealership. Never have we experienced such a smooth and effective new car process. The total time at the dealership was only two hours! After, Danyelle continued to follow up and ensure we were happy with our new vehicle. We have been so impressed by her and the dealership that we will be back in the future when we need to service our Rogue and definitely will be recommending Danyelle to others that are in need of a vehicle as well.Thank you, Danyelle! 😀Best wishes for many more years of helping people!

Sarfaraz is the greatest salesperson in the dealership. I had been dreading going into a dealership to deal with the barrage of shady salespeople. Not so much with Universal. Sarfaraz took his time with me, answered all of my questions and gave me a fair deal that didn’t leave me with a bad taste in my mouth. I’mGoing to see him when my next kid turns 16 for sure!

The attention Erick gave me as a client is very personal and familiar he is very respectful and very helpful to fulfill my needs when it comes to buying a vehicle.

My first impression of Universal Nissan was an associate named Glenda, she is friendly, kind and caring and a great listener . I told her that I was looking for a scarlet Nissan kicks 2021. Glenda gathered some information and Informed me that there would be some kicks coming in. With the Covid and distribution issues I did not get my hopes up. I visited a local Nissan dealership but was not impressed with this sales people, again there were no kicks on the lot and they could not assure me that they could get the color I wanted.As I was leaving the other dealership I’ve got a message from Glenda that the day before they had received a scarlet Nissan kicks SV. I told her that I would head home and provide her all the information over email because we lived an hour away in Viera Florida. She assigned us Keith as our sales person and from that point on it was fantastic service the entire way through. We understand with the Covid there is limited rebates as well as limited options for negotiations, I was able to walk off with not only the color car I wanted but Keith went above and beyond setting up the last minute tinting of my windows through Juan, the on-site tinting company . I also added the crossbars for the roof rack at the last minute and he was able to get the service team to fit us in. I was there less than two hours signed the paperwork and my car with both last minute items added on was taken care of. It was a team effort from the beginning led by Keith and then of course my first impression was Glenda. We live an hour away we did everything over the phone and email it was so convenient.We are a Nissan family my 2014 juke will now go to my daughter I have the new kicks my oldest daughter has a Kick we have a frontier and a Sentra. I can guarantee you we will be back to Universal Nissan, it was a fantastic experience from beginning to end thank you so much to Keith and your team for making our purchase a successful one.Dan and Bari RCNissan FamilyRockledge Florida

Thank you for all your services at Universal Nissan. We have been buying cars with Chris Oliva since 2009! Thank you for helping our family; always very knowledgeable, kind and patience.

A week ago I went with my son to buy his first car🚗. Alexis Mangual was our sales representative and from the moment we walked in he was ready to deal and handled everything very professionally and quickly. 🙌He did such an amazing job that I went back today and traded my car. Him and the other people he worked with and Bill who finalized my paperwork was also the best!!

I had a wonderful experience at Universal Nissan. Jeffery was my sales man. He had some hard times getting me approved. All his associates told him let her go. Well, he stayed all day getting me into my car. As a results he sold my family two cars in a day. The story is never give up on someone. It pays off in the end. He is a great salesmen and I hope if you want a car you use him also. He is a hard worker and he is calm and cool on outside while he is being stressed out to sell the car. He treated you like his family. Good luck to him in all his future adventures.

It was my first time financing a car and I was nervous about being pressured into something I would later regret but I had a great experience at Universal Nissan. Keith Priestly was exceptional. He was very informative and thorough, and made me feel comfortable throughout the process. It really was an easy experience and I am so happy with my new car.

I went there to buy my new Altima and my sales guy was amazing! Jonathan was really helpful and had all the patience of the world to explain me all the financial aspects of my purchase lol. Highly recommended :)

I have been wanted a 3rd rows seat vehicle, but I tested drive a lot of vehicles. I couldn’t get the one that I really want. When I see the new pathfinder, by looking at the car, inside and outside…. Amazing. I decided to go with the pathfinder. Thank you sterling for assist me during the process.

Went in to trade in my car and was behind satisfied with the service. Javon was super kind and helpful with choosing a better option for me financially and visually!!

Super great experience here! Gilberto was amazing at answering every question I had and made sure I got the best deal for my car! Jake was also great and very helpful. 100% recommend this place to anyone!

Gilberto helped me get the car I really like! I really appreciated his patience and pointing me in the right direction! Thank you Gilberto !! It was a pleasure !

My sales rep, Danyelle Sappia, was AWESOME! She made my deal happen after corresponding with me via email for almost 3 weeks. She was courteous, professional, and extremely attentive in making sure I got all of my information that I asked for and she didnt hound me or mislead me! Which as a female customer, I really appreciated!

So in March 2020 a few days after my birthday, I went to see Javon Ferguson to try and get a new car and we did, we left with a 2017 Nissan Rogue and was very pleased. Fast forward to March 2021a few days after my Birthday again my husband took car in for an oil change and how we ended up leaving with a brand new, right off the truck 2021 Nissan Rogue is beyond me. Javon Ferguson and the Universal Nissan family there took great care of us and we are very happy and excited about our Brand new car and I will be bringing it in for the oil change next March 2022 and we’ll see what happens then. Thank you Javon Ferguson and Universal Nissan 🙌🏽💯‼️❤️

Such a great experience, With Erick adíala he took such good care of our expectations and needs. 100% honest customer service and walked us through the whole thing step by step keeping our budget in mind.

Angelo Rivera at Universal Nissan is the very best! He was so helpful, understanding, compassionate, and honest. Highly recommend! You will not request being helped by him. Such great service! So grateful!

As soon as I walked in we received great service from Juan E. and his manager Ruben. They answered all our questions, they were up with a difficult task since I was on a strict budget, and they found a car for me. Thank you Juan for the great service and making my first time car buying a great experience!

I want to give a shout out to my Sells Rep (Sam Sahman) He has Sold me 3 Nissan Titans. He goes out of his way to help you. I consider him a Friend And I will Be Back to buy another Truck from him. I also recommend him to everyone that is ready to buy.

Thank you Jonathan, for a great service! You made Car buying an enjoyable experience.

I was not sure what would be my best option. But thanks to Mr. Jonathan Arocho who took his time and DID NOT waste mine - he narrow it down for me. I was able to decide on what was best for me and my family. I will definitely tell friends and family about him.

Thanks to Chris Oliva for helping me with my Nissan Sentra. Happy to have worked along with such a knowledgeable sales person like you.

Victor was amazing! I came in earlier this month not sure what vehicle I wanted and he helped me out and didn’t pressure me into anything. Today I came back and bought my car with him!! Super friendly!!

Erick Disla is awesome. He helped us with the car we wanted. We honestly thought we couldn’t make a deal but he made it happen. Just wish we could’ve finished faster but he was cool to hang out with

I just purchased my first Electric car from Sterling. This is a new experience to me, but the good thing is I work from home. I love my car and I completely say bye bye to gas station!

This dealership did everything posible to make sure that my car received the proper treatment it needed, all while working with my warranty to get me the best price. Happy with my 2019 Nissan Versa, thank you so much to Chris Oliva for all your attention.

Purchased my new Pathfinder here on Labor Day- we had a easy experience after having gone to three different dealers that day to see what options we had. Thankfully Angel helped us find a Pathfinder we liked despite the low inventory- we enjoyed the experience.

I took my car for service, Nissan Versa this week. It was a positive non stressful experience.Thank you David Figueroa, Service Advisor for all that you did to help me. It may not seem like much to anyone but to me your professionalism and patience was appreciated. I can tell that your team is the best! Thank you allMaria Alvarado

I recently went to Universal Nissan to turn in a fleet car and pick up my new vehicle. In the past at other dealers, I seem to get a barely interested salesperson, which is not too surprising since they aren’t making any real money on the transaction. At Universal, I worked with Keith Priestley, who couldn’t have been nicer or more helpful. It was refreshing. He even mailed me the garage door opener I had left in my old car. Keith was as good as you could ever hope for.

My family and I were looking for a new car we went to various dealers just to look how ever when we came here we met christy and she show us a few cars and she got us in the new nissan pathfinder and we are really happy with our new car !!Thank you Christy for your attention and knowledge

Thanks Gabriel Carrillo I have obtained I have acquired 2 cars excellent service

Thanks Jonathan Arocho for your kind service and thorough information on the seeking of my new car. He answered all my questions with efficacy and qualified me for the car that fitted my needs. I greatly appreciate your help!

Sam S is an excellent sales person here at the dealership. The VIP staff is so friendly I’ll definitely be bringing my family and friends here for any of their car needs. 10/10

Alexis Mangual was such a cool salesman. I usually get overwhelmed in dealerships but he made me feel relaxed and excited to buy my third car. 10/10 would definitely recommend!

Alexis Mangual took really good care of us. We didnt come ready to make a decision but Alex was really good help.

Thanks to Chris Oliva and His manager Alex for all the hard work. Chris was truly a gentleman, guided me towards the right direction and helped with all the details I requested for my 2021 Rouge.

Sam did a perfect job can’t complain. He came in on his day off to help me purchase my first car, he had excellent customer service, very patient with me when we had to wait for a while with my process. Overall great experience highly recommend!!! Great staff overall

Far and away the worst Nissan dealership in Florida.. bought a car a month ago and it has a full warranty… needs a new battery ish happens not mad at it but their customer service is atrocious. They tell me they have no availability for days to change the battery and when I suggested I go buy a battery myself and put it in myself and they just reimburse me since everything is covered under warranty he keeps giving me the same unfortunately we have no availability speech for 20min … it’s a simple 10-20 min fix and I even offered to do it myself… what a joke

Erick Disla was awesome! He did everything he could to get us the car we wanted! He’s a great guy and has a great personality. He also has an amazing car!

Javon has my my experience the best I ever seen. Very polite, and respected. He went over everything so I could understand what I’m getting myself into. Hands down he’s one of the best sells man in encountered if i had more stars I could give him I would

I have bad credit because I co-signed for friend. Now, my car broke down, I couldn’t get a car for myself. Everywhere I went, they said: I need $3000 to $5000 or a strong co-sign. I went to universal Nissan and my salesman was Sterling.As a matter of fact, with a $1000 down, I got a new versa. I love it cause I don’t have to call somebody else to pick me up.

Erick Disla did a great job showed me many options was very informative and helpful got me the car i wanted for the price i wanted i defintely recommend him to anyone looking for a car

Sales person Andrew was the best. Finance manager was the awesome too..I would highly recommend you coming to Universal Nissan for all your vehicle needs.

I was recently shopping for a new car and came to Universal Nissan and worked with Keith. He was polite and helpful while taking time to help me with my search. Once we figured out which car I liked he helped me with numbers without any games or runaround.

Erick Disla was an amazing sales consultant 10/10 service, made the process way more easier and fun. He was knowledgeable about the car and also did everything he could to help finance the vehicle of my choice.

Thank you KEITH for exceeding our expectations!!! After our visit with 3 other dealerships, you gave us the BEST customer service, patiently answered all of our questions, and were transparent throughout the entire process. Truly we saved the best for last. I walked away with the car I wanted at a price no other dealership was able to match. Thank you Keith for making a long car shopping day worth every minute.

Chris Oliva - is all I have to say!Wow, thank you for delivering my new car yesterday afternoon. In the rain ☔️ you still managed to drive almost an hour to us to deliver our new SUV. Going above and beyond.Chris your hard work, dedication to find solutions for your customers and expertise with numbers is just a few appreciated attributes noticed in your work.I wish I could give you a raise and promote you to the Shark Tank finalizing numbers in sealing the deals, you’re very good at it.You “connect” well and naturally with people and you are “likable,” such a key to the success of the dealership…I hope your knowledge and talent is not overseen! I’ve been buying cars from you for almost 7 years and I’m also in sales with almost 20 years, so I know. Kudos to you Chris Oliva. Keep doing your thing, you are a Gem man! Thank you always.

If you Stop by Universal Nissan, go see Keith! He is the best and really helped me get the car I wanted

Had a great experience with Andrew best sales man ever! He answered all my questions

The new rogue look fabulous. My mother has been driving the rogue since they came out. We have been leasing. After speaking to Sterling, we decided to purchase the new rogue instead of lease.

We had an awesome experience with Danyelle at Universal Nissan. She went the extra mile for us. The purchasing experience went smoothly. We had a car issue after we left the dealership, & Danyelle took care of it. If you are going to purchase a Nissan, go see her. The car prices are also affordable & better priced than other dealerships.

Will helped me look at a Nissan Rouge, I loved it I just wasn’t ready to purchase yet but he made me feel so welcomed I’m definitely coming back to buy from him when I’m ready. Excellent service and very knowledgeable!

It was a good experience in general, kind of long, but Sarfaraz made the whole process easier for us. He was very patient, kind, warm, and attentive. I highly recommend to go with him if you’re buying a new vehicle :)

I had an excellent experience with Universal Nissan ! Sarfaraz Ahmed was great to work with, was very responsive and professional went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family

Jeffrey was so friendly and helpful. He made what couldve been a stressful experience easy. 5 stars all the way!

Awesome place. Thanks to Sarfaraz Ahmed for helping me out, being so patient, and answering all of my questions. Very professional, he was able to help me out and got the best deal for me. Thanks to him I’m getting my first car today. Definitely recommending this place and Mr. Ahmed to other people.

Keith is Awesome! He is super nice, professional, honest and works hard to get you the best deal possible. My husband and I have been his customer for over six years and he has surpassed expectations every time. And he doesn’t forget you after you drive off the lot, like most sales representative’s. If you need help scheduling service or scheduling other services just give him a call and he is always willing to help. If you are going to Universal Nissan definitely ask for Keith, you won’t be disappointed!

Keith did a great job getting us into a bigger, safer car for our family. He was patient with us and made sure we got into the car we wanted. Bill also knew we were on a time crunch and got our financing as quickly as he could which was appreciated. This was car #3 from this dealership and we will surely come back for #4. Thank you Keith and Bill!

I was looking for vehicle cause I have lower back that I have a surgery last year. All the sedan were to low, and I couldn’t find anything in my price range that I can afford. Sterling helped me got into the right car, the. Rogue sport is perfect. Easy to get in and out!

I greatly thank and appreciate Sam when I went in last week looking for a car. His customer service was everything. He took his time to help me with every single thing I asked for and over did himself. Thanks to Sam I walked out with a new car and no issues.

Ive had a terrible experience with the parts/services center. I called to inquire about how much it would cost to replace the headlight assembly on my car, including labor. I was transferred close to 10 times because no one could give me an answer. On the last transfer, there was a busy signal, so I had to end the call. We were in the area last night so we decided to walk in to see if we could make an appointment, but the parts/service center was closed. The lady at the sales desk said they open at 7am so I could come in the morning to receive assistance.I arrive this morning at 8:30am to tell them what I need fixed and how much it would cost. They asked if I had an appointment, and I said no because I already tried calling and received no help, and was told by the sales receptionist to come in the morning. They told me they could not accommodate me today (which is fine), but that they would not be able to take me until September 7th. Not a problem.The problem is that no one can give us straight answers, and that it takes extremely too long to get help. After we went to make an appointment, we were inquiring again as to how much the light would cost, as well as the labor. They didnt know. We waited for over an hour to get an answer. It should have taken no more than five minutes to get a quote, especially since I gave my VIN #. Its extremely frustrating, and it is terrible customer service to be transferred almost 10 times over the phone, and waiting in person for over an hour to find out a cost. We had to talk to over 5 people to try to get an estimate, with one estimate saying it would cost $285 without labor, and another estimate said $450 without labor. The discrepancies are obviously vast. If you care about customer service, accuracy, and timeliness, do not come here to get your car fixed.

I was in the market to get a new car and Victor and Amine were BEYOND helpful. They walked me through the process and made it super easy...they have made us loyal Universal Nissan customers!! Thank you Thank you Thank you :D

Will was very helpful, I was looking at some Ford Focus and Mitsubishi Mirage cars and they were nice but out of my range. He still made me feel welcomed and gave the upmost customer service. will be coming back to him!

Excellent ExperienceHad an excellent experience with Jonathan Arocho, was great to work with him and the process! He went above and beyond with any questions and request.Highly recommended!!!

Javon Was Able To Meet My Budget As Well As My Preference In Vehicle. If youre looking for Exquisite Customer Service With Equaled Results Please Ask For Him.

We went to Universal Nissan Orlando looking to buy a family car. We had a set budget in mind. Chris Oliva worked diligently to ensure we could not only get our dream car but also keep it within our budget. The service was amazing and we highly recommend Chris and Universal Nissan to anyone looking to get a new or pre-owned car

Bought a new Rogue Sport today. Danyelle was awesome. She made the whole buying process easy and quick. I am very happy with the car and the dealership thanks to Danyelle.

I went here with my boyfriend to try to see any good deal on a new car so he can trade the one he had. The Sales Associate Alex Mangual was very helpful in getting us a great deal to him. He was very detailed on giving us all the information we requested to make a very smoothly decision. He even explained every single question we asked about the car and car features. Very professional associate which knows how to treat you g customers as us. Thank you so much Alex for your patience and expertise.

Sarfaraz was really helpful, he helped me made the right desicion with my new car in a very kind and fun way. Also, to stay with in my budget. I would recommend his services for anyone who is looking for a car, and Universal Nissan in Central Florida, as well. The overall experience was great!

Gilberto was amazing! From start to finish he was patient and helped me with this process. Everything was smooth, simple and very well organized. Will definitely be recommending him and this dealership to anyone looking for a car and great customer service.

Alex and Jake are the dealmakers. You want someone who will fight to get you the best deal to get you on the road and these two will make it happen.Ive been a proud Nissan owner for 14yrs and it looks like that streak is not breaking thanks to these 2 gentlemen. Thank you!Come to Universal Nissan and get your car!

I am in Orlando for a few months with my car and reached my service milestone. I have a service contract back home in NY at my local dealership but found that Universal offered the same level of service I came to expect from my local dealership. Jonathan handled my service quickly and expertly and had me in and out in less than 45 minutes. The only thing that could have made this better was honoring my service contract but rest assured, if I move permanently to Orlando, Universal will be my new dealership/service location.

My experience was quick precise and to the point didn’t spend long hours inside of the dealership and they also delivered the car to me same day. Keith Priestley was an awesome salesman to me.

Billy king was an awesome salesman. He did everything possible to get us the car my wife and I wanted. He made us feel welcome and special. Universal Nissan is a great experience if you want to buy a car. 5 stars! Thank Billy

Keep on coming back on this dealership because they know how to deal with their costumer they are very professional.. Specially Sam, He help us a lot on my car buying experience, He treat us like we’ve known each other for a long time.. help us through out the process.. Nust want to say thank u Sam for all your help it was incredible..

Sam thank u for your professionalismThank u for the way u made as feel like family and getting the best results I left knowing that if we need any help in the future I will definitely contact u u went beyond and I thank u for thatAnyone that is looking for a used or new car please contact Sam u won’t regret itHis amazing on what he doesThanks for all u did

I spend some time looking for an armada with the specifications I needed and thanks to Juan we were able to make something work out in my benefit thank you for all your help and for making this transaction easy and painless

I was so impressed with the service I received here. It was so refreshing to pull up and get out of my car without a salesperson hovering over me. I appreciated having some time to look at the vehicles out front and have some private conversations with my husband about the vehicles before talking to a salesperson. Once I decided what I wanted to test drive we went inside. The receptionist asked how she could help us, and if we were there for service or to purchase – new or used. Once we told her we wanted to purchase new, she looked across the showroom to see who was available and hooked us up with Alexis Vazquez. He was wonderful. He listened to what we wanted and answered all our questions without laying the salesmanship on thick. Turn off #2 for, next to accosting me in the parking lot. He immediately got the vehicle we wanted to test drive and took us out, getting a feel for our likes and dislikes and giving us what I thought to be honest feedback and comparisons to other makes and models we were considering. After the test drive, he showed us other interior/exterior color options. We were sold. We went inside and sat down with him to make a deal. We weren’t pawned off to another person for that process. Turn off #3. If I’m working with you, I don’t want to be switched over to someone else to close a deal. We were not financing which made it a lot simpler. We agreed on a price within 5 minutes, he got the approval, and before you know it we were driving off in our new vehicle. It has been about a month now and I am very happy with my purchase.Thanks Alexis. You rock!!!

Erick Disla, he was a very good salesman. Was very honest, courteous and knowledgeable. He was patient with us and answered all of our questions.

I bought a new kicks from Sterling for my daughter. It was a surprise for her to go to school. I was between the Sentra or the kicks. I decided to go with the kicks and my daughter really really love the choice that I made!

Went here for an Oil Change($72) this Saturday for my Nissan Rogue, they offered a free multi point check and everything was good except for few recommendations from them for changing my air filters and control arm. I declined that as I was not planning to do it now. Then less than a day Since I did the oil change and not even 50 miles drove after they did the multi point check, my AC started blowing hot air. Took them back the car to check it on Monday and they said they need to do a diagnosis and it would cost me $83. After diagnosis they said my AC Compressor is gone and it needs to be replaced and came up with a quotation of $1600 to fix my AC. And now they came up with further more recommendations with a total quotation of $3800. We hand over the car based on trust, never expected this kind of a service and had a horrible weekend driving to Tampa with out AC working in the car.

Erick was incredibly personable and friendly upon meeting. He ensured that we knew what all of our options were when looking for a car and took all of our preferences and requirements into heavy consideration. He was very kind and made the process probably as simple as it could be given all of the parties involved and was very efficient when it came to communicating to his counter parts. Thank you, Erick

Just wanted to say thank you to Keith Priestley for helping me through the process of purchasing my new car last week, I would definitely recommend him to Anyone who needs a car.

After having a very bad experience with another Nissan dealer I walked thru the doors of Universal Nissan in 2019 and met Keith. He was very attentive and easy going from the start although I was hesitant from the bad experience. He made me feel very comfortable and made sure my daughter didnt leave the lot without fully knowing every feature of the car she was taking and she has loved it ever since. He really made us have such a good experience the first time which is why we returned again today to purchase another car for my other daughter and once again Keith was more than ready to help us and as always he went out of his way to make sure she got the car she wanted as wellas going out of his way to make us feel like we were not just buying a car. If you are buying a car at Universal Nissan as for Keith, I guarantee you wont regret it.