Leasing office has been wonderful and very helpful. Work orders have been completed in a timely manner. No complaints at all 👍

The washing machine went out, and maintenance came over the same day I notified the front office. Its an outdated washer so it took a couple of days to get the part needed to repair it. But once it came in, they had it fixed right away. It wouldve been nice to get an updated unit, but alls well that ends well.

Management is horrible, they dont care at all about tenants or issues they have. Its never there responsibility even when they advice you to do one thing that turns out to not be good advice, and then refuse to own up to there own mistake or at least try to help. Theyd much rather tell you youre at fault and they cant do anything to help, they have no sympathy since its not affecting them. There are many tenants moving out and I see why, this place is not worth the rent might as well rent a home with these prices anyway.

The office staff is absolutely horrible . Truly do wish that Romy Wieder was still there ... he was the ONLY nice/decent one.

I’m so aggravated right now! I pay my rent on time every month! And this the second time my knob on my shower has become loose! I’m very patient but this has tick me off because maintenance said it’s not enough of an emergency to come out and fix! I need a shower because I been working all day and they saying it’s not an emergency! I went to the store and grabbed the wrong pliers! This is soo crazy! I just want a hot shower! I’m not about to take a bath in the sink! And I have to be at work before the office open! Only reason I’m giving it a 3 star is because I like my apartment and the community but this don’t make any sense! Hopefully they put a new knob on so they want have to keep coming to fix it! Smh!

I lived in that apartment complex for 4 years and 4 months. It was my first apartment. I rented a 2 bedroom and 2 bath. I had a washer and dryer plus a private balcony. I never had any pest control issues. All my maintenance request were completed on a timely manner and the office staff was very professional. My neighbors were friendly and polite. Every time I renewed my lease they offered me a complimentary carpet cleaning. I was a single female living alone and never had any safety concerns or car vandalism. The community is not located in the best area of town but management was great in my experience. I only moved out because I bought a house.

The maintenance lady was nice, fast and awesome.

Im very happy so far. Ari at the office worked very efficiently and professionally. She took care of 3 different tasks while she was getting ready to show me the apartment. Im glad I moved here.The maintenance lady is very fast, clean and professional. She fixed a few important details so fast, I wish I remembered her name. The building looks great and clean. So far, a very quiet place, andI really feel at home.Thank you!

The apartment is nice and everything but on my first day that I moved in, I noticed that there is a lot of cockroaches, that’s the only bad thing.

Monterra Apartments turned out to be super helpful and they have a speedy way of making sure you get into your new home as soon as possible! Management really cares about your treatment and has a way of making you feel as important! I love this place! Thank you Ari for helping in making our new apartment our new home!

Move in went really well. The apartment is really nice and clean and updated.

Loved the experience, Kimberli did an AWESOME job and is very helpful!!

Maintenance was very helpful and fast when I requested a maintenance problem.

So far the apartment has been very nice. The move in process was seamless and Romy was great. The other two ladies in the office were very nice as well and did everything they could to accommodate my requests. Apartment complex seems to be kept up very clean. I like they they have their own Amazon Locker on the property, that’s pretty neat. Thanks guys for your help 😊

Fire alarm going off at 12:30 in the middle of the night with no fire.. big inconvenience because I have to work 4 In the the morning

Wow, I was definitely impressed with Romy Wieder customer service. I called in for some short details and he went above and beyond with detailed information. I was quick to come in for a tour and was impressed by his enthusiasm and knowledge of the area and complex. He definitely made this apartment search exciting and pleasant, keeping Monterra Apartments at the top of my list. Customer service is something I look for in my search and Romy gave this effortlessly. Thank you!!

Ari made moving in simple, was polite and answered any questions that I had. They did do an excellent job at preparing them the apartment, very clean. I had a incident where my toilet wouldn’t flush when I first moved in. I called maintenance and they arrived in 5 minutes, come to find out there was a towel in the pipe. The biggest thing for me is no BUGS!! I have seen a lot of infested apartments in Las Vegas, not here at the Monterra’s. Absolutely LOVE my apartment.

I was definitely impressed after visiting Monterra apartments, I’ve been searching for an apartment for quite some time and I finally found my home! After touring with Romy and visiting the property here I can’t wait to move in. He went over all of the qualifications and went into great details about how the lease term was and what the steps were to get started. He went above and beyond with customer service and I’m very impressed.

Fixed ac quick

***EDIT AUGUST 2021***JUST OBTAINED A JUDGEMENT AGAINST THESE PEOPLE FOR ATTEMPTING TO EVICT ME DURING PANDEMIC, AND VIOLATING STATE EVICTION MORATORIUM. SWEET VICTORY.I SUGGEST ANYONE EVICTED BETWEEN MARCH 2020 AND JUNE 2021 FILE SUIT AS WELL. HIT THESE HORRIBLE PEOPLE WHERE IT HURTS!DO NOT move here!! Ive lived there for nearly 9 years. No issues until 2017 when AMC management took over. Ever since then, you ceased being a human and became a number to them. Office staff is rude and they give general trained answers. Prior to 2017, manager had an open door and u could speak to them anytime, after that.....their front office act like gate keepers and tell u theyre unavailable everytime you call.- They charge like youre renting in summerlin. My rent was close to $1300 a month after all their extra charges.- they charge you the following in addition to rent:1) Water2) Sewer3) Trash4) CAM (property maintenance)5) Property taxesThese people offload their costs of doing business onto YOU so they dont pay anything. No apartment in the area does this. Across the street is $855 a month to their $1000+. Theyll tell you that we charge market rent but when you do your research, market rent in the area isnt even $900.1) They targeted people who were affected by covid for eviction (I was one of these people). They sent out lease termination letters to all households in the community that were affected by covid.2) they say they follow the law, but they dont. Im currently fighting them in court because they IGNORED a CDC Affidavit that prevents evictions through December 31, 2020. They have their legal firm send you threats.This place treats residents like trash. There were 2 front office workers that got moved to other properties bc of all the complaints about their attitudes, but only took them 2 years to take action.Aboslute trash management. Youre treated horribly, theres no reason to move here when theres a TON of better options.

I have been living here since 2018 and every summer there is always an excuse as to why the pool isnt open. The weather is nice year round, it should never be closed. We live in Las Vegas where it can be 100 degrees at 10pm. When they finally decide to open it and allow us paying residents to use it, they close it at 6 when the office closes. This is so unacceptable. We pay every month for certain amenities and if we cant use the pool on a regular we should get a reimbursement on our rent. I have called the office several times to ask why the pool is closed and I was informed the health department closed it. I actually called the health department and they had no knowledge of this. They need to reimburse me since I cant use it.

If I could give them a zero I would. Office staff is rude they are jankey. When u ask for things to be fixed they rig things back together. I can’t wait until my lease is up. Also during a pandemic they are evicting people even though they can’t until the beginning of the year.

Have lived here for a few months, repairs are done quickly BUT during this he’s time the world is facing they harass you every day a new posting on the door the latest is wanting to do a walk-through due to supposedly abandoning the apartment, (no phones at the moment) so I last e mailed them on Thursday which I have been doing and sending in the information they want multiple times and had my AC fixed less than a week ago also! My vehicle is outside and I have 4 children (how can you say it’s abandoned) my 5yo is low immunity and undergoing testing at the moment. I’m sorry but NOONE will be entering my apartment and bringing anything that could make my son have to be admitted

Great place to stay, friendly staff, clean, and has everything you need!

Clean and spacious. Quiet neighbors and near a lot of businesses. Management has been on top of everything since we moved in. Ari has been extremely helpful in making us feel at home. We enjoy living here and feel very safe. Conveinent mailing setup and extremely welcoming presence. I would recommend to anyone, and already have! Affordable prices and easy to work with people.

Just moved in about a week ago. The leasing process was such a breeze especially since I was on a strict time constraint. Beth and especially Ariana were beyond helpful and explained everything to me as this is my first time leasing an apartment. I couldn’t be more excited to see how the rest of the year progresses.

Wow the friendliness of the employee blew me away. Romy was quick to answer all my questions thoroughly and made sure I understood everything. Will definitely be considering renting here! Great experience all around.

I have been looking for apartments that best fit for my kids and myself n I’m so glad I stopped here . Ari was so pleasant and helpful she gave my mother and I a tour of the property and we both really loved it . (Considering we almost didn’t go in because we had such horrible experiences in other places.) I really just want to thank Ari again . She made it so fun and gave us a lot of much needed information. Ari thank you for your wonderful service and costumer care ! it is so refreshing to see that there are ppl that love there job like you do and love to help ppl out like myself that are looking for a new place for there family .

I called in today and spoke to Romy. He was so helpful and professional. Cant wait to go in this week to look at the apartments. I called a few places and no one seems to want to help so I was happy to find someone who took the time to answer my questions. If Romy is any indication of how Monterra Apartments will be, I think I found my new home!

The apartments are nice very family orientated community yet still quiet. My one bedroom is very spacious an fits my cal king bed along with other furniture. They are pet friendly and the front office staff has always been welcoming and helpful. The maintenance staff is pretty quick to fix any problem even after hours if needed. Close to many stores & restaurants.

OMG!!! I went on a tour today of the apartments and Ari showed me around the property she was so sweet & very knowledgeable. She showed me around the place. She addressed all my questions I had. She showed me a one bed room apartment it was very presentable, I am now considering on moving into the property as soon as my current lease is up. (:

I received a tour of this beautiful property by Romy and although I did not sign a lease (I ended up re-signing with my current apartment to avoid the hassle of moving), they were a strong contender. Additionally, of the 19 apartment complexes that I toured. Romy at Monterra was the only one to call me back and follow up with my moving situation! Customer Service!

Today is my second day in my apartment and I love it ! I was scared about the area because it’s a lot going on but it’s actually really quite over here 🙌🏿!The leasing manager Ari, is the best in town ! This was like the 4th apartment I applied for and Ari took her time to do everything she could to help me and I can’t thank her enough!!

When I was looking for a new place I was all the way in Washington State I liked what I had seen online, so I proceeded with the move in due to I had to be there soon for a new job. Since I been here for a year Ari made me feel a part of the community.She always has a smile on her face good or bad day and she has been amazing to me.No mater where you go in Vegas you will run into some kind of nature species. I have had no problems with roaches or scorpions. They do spray the apt. there maintenance people are right on the orders that are places in the office. Yes I think that the water, sewer and trash bill is pretty high here, but for the most part I think that the staff is wonderful they work with there renters the best way they know how. Therefore my stay here has been great so far. Thank you to the staff at the Monterra Apt you are appreciated.

Roach infested, called multiples times to get sprayed, no one came. The staff is also unfriendly, the manager is the only one thats nice. This apartment is extremely overpriced. You’d be better off moving some place else.

A nice maintenance lady came to repair my garbage disposal and stopped up sink in bathroom. As I was washing dishes I noticed water on the kitchen floor. I opened up the cabinet door below the sink and it was flooded with water under the pipe. I immediately threw several paper towels there and newspaper and called the maintenance hotline. They responded immediately, in face I got two callbacks indicating that they would replace the garbage disposal this afternoon. Im glad my bathroom sink is unplugged and that Im getting a new garbage disposal. Thanks to the maintenance lady for her efforts and courtesy. PamW.

Nothing but problems since 2017. Can’t be happier I’m moving out soon! Worst management ever!

My opinion I would not rent an apartment in this complex.

Beautiful community on the outside and inside.

I put in a request on Sunday and never heard from anyone. Tuesday morning I went to the office to find my work order was never give to maintenance. Once the maintenance worker was given the order she came within an hour and handled everything quickly and efficiently. She was very polite.

Move-in was easy peasy, unpacking was a breeze because everything had a place. My apartment is totally organized. Electric was on in advance.The staff was helpful, patient and friendly, familiarizing us with the property.Weve been moved in now one week. and its been very quiet, I simply love the convience to all the stores and restaurants. the bus lines are fast and convienient.

Romy and Beth are the best. They are very helpful. I stayed here for about a year now and i love it here.

Love this place already, spacious, lots of cabinets, love my tub😘

Management is really great,I absolutely adore Romy! He is very professional and friendly the whole staff is friendly if you ask me lol I just recently moved into my apartment and I love it. No huge complaints so far! ❤

I’ve had so many issues I don’t even know where to begin. I have good credit and believed these apartments were “luxury.” Not knowing the area because I’m new to Nevada. Don’t rent here! Let’s just say during inspection it was noticed my kitchen light was flooded with water inside. That was in February, someone was supposed to come fix it no one came, then mansoon season came July, my roof leaked, turned into a bubble and flooded my dining room, someone came and drilled a hole in it, left the ceiling mess all over the floor and dining room table and said they would come back to fix it. I’ve told maintenance and called about it at least 4 times, trying to be patient. I’m fed up! I still have a hole in my ceiling and I pay $940 a month for 2 bedrooms! It’s almost September, still have a hole in my ceiling. Don’t get stuck in this lease! Worse apartments I’ve ever rented. I could go on and on with problems since I moved in, trust me don’t rent here!

THANK YOU ROMY!!! Just found out we are approved for an apartment Romy is beyond amazing he has definitely surpassed what I could ever expect customer service wise!! Honestly so excited for my move in day!!

It’s a nice place to live ...... the Managment team are very nice Romey and Beth I think is her name great people but the other lady in the office is ver cold to you when you call very dry conversation so I will ask personally for those two only!!!! Romey or Beth you two do a great job thanks !!!!

The management is very disrespectful to handicap and none of the apartments are really ADA Compliant I am handicapped and they are trying to throw me out over something that is not my fault expecting me to pay 1600 when Im on a fixed income. Also management is not taking Section 8 applicants anymore they denied my section 8 money

Stopped in the office to inquire about moving there and was blown away by how knowledgable the employee was. He took the time to educate me and inform me of all the procedures and steps to move forward with monterra apartments . This is my first place and I was so nervous and uninformed before stopped in. He made the process and experience so much better. The place was beautiful, clean, peaceful and If anyone thinks about moving here meet with Romy.

First off they only get a two because how nice the inside of the apartment is luckily I stayed in the front which is also unlucky because the front pool is never open it’s 110 outside and they expect you to walk all the way to the back where 1 it’s super dirty and ghetto and 2 the pool is always full of children with no parental advisement. My sister has called on multiple occasions and heard every excuse in the book on why the pool is never open. FIX IT !

I dont care for the staff in the office they seem like robots but the maintenance here is on point every time I call they come and fix the problem immediately if they can just get rid of the staff members in their office it would be paradise

The staff are very professional. They show urgency in handling maintenance issues. Excellent place to live. Quiet Community.

Love living here so quiet clean Romy is awesome if I have any problem I go to Romy he help me with no problem everyone in the office are really helpful and nice

Just moved in with my family and i love it the office manager josh and the other office lady Vanessa is the best she showed us around and didnt complain ( this complex is huge ) and on our move in date was so relaxing and dont have to worry about nothing we dont have a car just yet but everything is right here and a bus stop too and maintenance came fast once our socket wasnt working .

Thanks for the prompt response

Vanessa is so kind and I trust everyone at the front desk. They fixed my dryer and the pool is perfect, they are also ENERGETICALLY polite! Thanks yawl!!

Me and my husband lived here for a year. they take care of the grounds and even if people dont pick up after their pets maintenance cleans it up more than once a month. some noise and drama but that is usually only across the street. since there is a dottys next door there are people constantly jumping the wall but despite that it was nice living there. so long as you keep to yourself and dont walk around at night alone (i had to in order to walk my dogs). Loved living here. i recommend to people

The complex is peaceful so I like a peace of mind when I come home from along day

Pretty good apartments, when ever there’s an issue they try to handle it as soon as possible. Quiet, friendly and peaceful apartments with great neighbors.

The staff is always friendly, repairs and pet control are always addressed within 24 hours. although the neighbor hood has issues, Monterra is a family friendly complex.

Its my 4th year in Monterra and I have to say since Josh and his team took over, the place has been kept clean and well maintain. Price is reasonably cheap for the area and we love how convenient the place is to major shops and the fact that everything we need is right around the corner gas, store, clinic, restaurants name it! The management and staff provide great customer service and I would personally like to commend one of the leasing consultant Romy Wieder for always staying on top of my concerns. Romy goes above and beyond by making follow up calls to make sure issues big or small gets resolve on time. He is a wonderful asset to the team. Thanks alot Romy!

Excellent

I love the apartment and the office staff were great.

I loved it there i went to keller elementary school use to stay at apt 2138 in the front it just that the rent is a little too high then what they said it wil be

Office personnel is horrible...horrible upstairs neighbors the office doesn’t do anything if you make any complaints...They just don’t care.Better off renting a house with this prices

When I first moved in the office staff was amazing. I didnt have problem with anyone. But as the months went on the staff changed and there is one person in the office that needs to work on her customer service skills. She has a nasty attitude and doesnt really know how to communicate properly. Beth and Josh are amazing managers and if it was them by themselves i would rate the apartments a 5. But as a whole thats why im giving a 3.

The back pool is very dirty and the neighbor hood is very nice but the people in the office are unprofessional but romy is very nice and helpfull and he is always there when u need him he should get a raise

My apartment has been having a lot of issues. My washer had flooded my apartment a while ago and they said they fixed it. Not even two weeks later I found black mold and I took them more than two weeks to “deal with it”. Most the office staff are rude. And even tho it’s gated there are still people walking up to my apartment that I don’t know saying their maintenance just to get in my home. There was a shooting in the complex by my home two days ago and some got stabbed in the complex not even a month ago. It’s very unsafe.

I love the monterra apartments ive been living here for about 2 years now and i have made alot of good memories the people working in the office are very nice and will stay after office hours to help you. the neighbors are all nice, they start to feel like family to you after awhile

Maint is great and responds within a day if request on weekend. Maint Lady (unsure of name) is wonderful and so nice and respectful

Great place to live. no problems, the staff here is great. when there is a problem, they get the job done. thumbs up to the team here keep up the great work!!!!! also the place is well lited so you can see everything @ night around the complex, very bright which is what we need here. its very quite @ night and during the day. a place you can call home. out of all the other place around Ive seen this is the one. I call it home and home is were you want to be.did a walk around in the day and night time, very peaceful and feel right @ home, everything located in the general area, walking distanct,. glad to be here and call it my home!!!!!!!!!!!!placed a work order on10-04-2018 for my master bedroom toilet to be fixed. wow maintance showed up quick, the same day and fixed the problem for me. owsome job. thumbs up to staff and a big 5 🌟 rating!!!!!!!

Its sad that once they let the Ms. Karen go, it starts to go down hill!! Its a nice place to live but how do you give an garage away in youve been paying for and on top of that my grill is gone. No one wants to own up to it. Its like oh well it wasnt theirs.

They change staff like boxers cause there frauds use to be cool stay far away from these junk

These are my first apartments they showed me an apt that was looking like a 4 star to 5 star 1 bedroom apartment in my eyes & gave me a 1star to a 2 star at best I’ve put in work orders for my apartment was told it would all be done within 2 weeks it’s now going on a month & only one thing has been resolved it’s really started to irritate me when i go to the office atleast one day a week to see when things are actually going to start getting worked on.So I posted a month ago & here I am again because now my toilet flooded my bathroom is soaked as well as my carpets i put in 2 request to have my toilet fixed not jimmy rigged to blow eventually while I’m sleeping so these apartments are the worst to me because they’ll say one thing n do something different I expect a man to stand by his word not try to blame the manufacturer for his mistake. Tell me who vacuums water when you have a mop just shoes there intelligence. You office workers are no help at all you constantly have been changing your manager makes promises he doesnt make good on like I said these are the worst apartments to live in Ive had friends & family be robbed here security does nothing but sit in there cars & office workers dont even have common sense enough to check there office to see if anybody else is inside before locking people inside with no way out absolutely ridiculous so yes the phone number under my review is nothing more than the lazy office people just trying to make themself look like they do their jobs.

Ariana is who I’ve spoken to my entire process. She was very helpful and knowledgeable. She is professional and also welcoming.Now to the apartment. The one I’m in is partially renovated but I thought it was fully. The stove is old so it half works. Dishwasher old so I’m not even going to use it. Washer and dryer…they don’t even make those models anymore. Toilet is so done it has collected dust on the inside. Counters are so worn they are yellow and dented. Microwave is yellow and the buttons are melting off. Bathroom sink is…it just needs to be replaced. Refrigerator again this model is not made anymore and you have to turn it all the way up to keep anything cold.You spend a good amount of money living here and you would hope you could a least have updated appliances.Here is a big question that I can’t seem to get a clear answer:WHATS THE POINT OF BEING A GATED COMMUNITY WHEN THE GATE CODE BOX DOESNT WORK???I still have no clue how to get in my complex without waiting for someone to leave lol.The neighborhood for me is kind of ok…I guess (I’m kind of bougie and come from neighborhoods that don’t mess with your stuff). Lots of kids so it’s kind of noisy but not all of the time. People seem to be friendly but they don’t have security on the premises so I definitely won’t leave packages at my doorstep.Whew ok I think I’m done…I’ll be back after my 11months are up.Edit: So I never said I expected brand new appliances just upgraded. They don’t have to be brand new to be upgraded to a model that they actually still make is all I’m saying.But anyway so far maintenance is EXCELLENT. I had my A/C go out, washer/dryer not hooked up, no hot water all within a couple days and they were on it that same day.

This aparment was very judge mental. one the other hand it is very awesome place to live

This is probably my worse experience with my first apartment ever.There are roaches and I had dishwasher not work and my kitchen smells like the water was not going down I had a lot of issues. The people in the leasing office are rude as hell and not willing to help you.

This is the bogus place you can live in Las Vegas, First off ant nothing in this complex is luxury, Staff is always rude never knows whats going on unprofessional people with Attitude My Air Condition is broke in the middle of this hot week ahead 104 degrees, Cant wait to my lease is up, theres always shooting around here and a whole lot of violence goes on in the complex,Management doesnt care about anything they play a role before you get the apartment once youre in and they have your money,The Hell With You, Everything is Broke in the apartments and Roach infested all on the sidewalks even in the clubhouse, bathrooms and ECT Stand Clear From This Place Not Worth your time at All

I moved in on August 4th, I was searching online for decent affordable apartments and fell In love with these apartments. I was coming from San diego so I had no idea about much of anything besides what was advertised on their website and from speaking to the office manager Karen. After a long hassle of them trying to change the move in costs on me I still decided to stick with this apartment complex. Ive been here a little over a week now and i have nothing but complaints.. First off, We have a mold issue in our little storage unit, I informed the manager about this matter the same day I moved in & nothing was done about it... Called again about it and was told someone will be out to clean it, well they painted over it and thats it. I spoke with some lady at the office this evening August 16th and she stated she would be over to my place by the end of the business day today and never showed to take pictures.. I am beyond frustrated considering half of these people here are on section 8 and I am a full paying resident and half the stuff in my apartment doesnt work. My dish washer leaks, no microwave which was stated in their website, flooring in the living room is pealing and coming up from the wall, toliet constantly runs in the master bathroom, all our outlets are stripped.. Cabinets were supposed to be painted as Karen told me and that never happened. For the price I pay to live in this hell hole is beyond me. I am calling the better business bureo tmrw to get this delt with. I feel like this company took complete advantage of my family due to us not being local. The management and everyone in the office is very unprofessional as well. Please reconsider moving your family here.

Please U-Haul at the best thing on

I move out a week a go after being thete almost 2 years and on my last day my car got broken in to i told the office what was the security guards responsibility and one of the girls at the office told me that wasnt their job. I had mold in the bath tub all along the tile and tub surrounding and they just painted over the mold i called several occasions to get problems fixed and nobody would show up to fix problems such as broken handle in fridge, one of the burners of the stove didnt work and oven handle was broken aswell. One of the electric outlets made a short the first week I moved in.i just gave up on keep calling the office for the repairs. But they really are on top of getting their rent but not on top of fixing problems.

They are really sneaky with stuff they do

Its nice to live here

There very judgemental and not very fair

If I could, it would be no star, this place is very bad, do not move, think about it, it is infested with cockroaches, the pools never work, but the one in the back looks like a swamp. going to the gym bothers Mrs. ARIANNA or ARI who is the most unpleasant 😡 a tip think about it from luxury it has nothing

Ary the person who works in the office is the rudest person there is. I have lived here for three years but since that lady works in the office she cannot leave she is the most unpleasant person I have ever met

I am a resident of monterra apartments excellent work delas maneyer dela office very good work Ariana and Bethy

Office people are liarsDeceptively they told me that if I qualified to move, and I paid 100 dlls of the 2 applications and they gave me no reason to be able to move, they only told me for a week that the system was slow and then they told me that according to my failure, and not They returned nothing to me and they didnt give me an apartment .. no good 😡😡

Lame asf bross