I have been using this company for several years now, for HVAC maintenance and once to replace an aging unit. They have been professional and respectful. When I bought a new unit they didn’t try to sell me more than I needed and were low pressure. My serviceman today was Joe and he politely answered somequestions I had about my thermostat without rushing me. And since the pandemic, they have all been very careful to observe protocol. I have recommended them to others. My serviceman was Joseph Civitello not Jose Fimas. Thank you.

Andrew was very professional and very Knowledgeable about his profession and was able to answer all my questions made my wife and I Felt like someone cared and not just here to make a buck off us. TAndrew was the difference making in this whole business transaction. My wife and I would definitely do business again also we went again and signed up with their service plan because we felt it had great value.

Andrew the repairman that came was excellent. Explained to me where the unit was having issues and even showed me. The service took less than 30 min to get my ac back on. Trustworthy business from my experience.

Just had preventative maintenance performed on our air and heating units (heat pumps & air handlers). The upstairs unit stopped working for some reason. I went into the attic space and found the air handler air flow door to be loose. I started to unscrew the cover and it fell off before the second turn of the knob. It took me a bit to reattach the cover door securely than all of a sudden the unit started up is is cooling like it should. I presume the technician who performed the maintenance check misaligned the door. I would have hoped he would have checked it before saying everything is working fine. I gave the company a good review regarding the tech on their survey. Wish I would have waited a few days. I have one more maintenance per the agreement and then Im shopping around. A little upset that something so routine could be missed.

I called and someone was at my house within 2 hours. My technician Andrew was professional, knowledgeable, and friendly.Will definitely use this company again

The Tech they sent to my house was very well mannered, clean, professional. However I am a little take aback at the charge for installing an $88/10 minutes to change part. And THEN wanted to take the part with him AFTER a person on the phone had made a remark about a used part being sent incorrectly as they explained why they didnt show up on Friday as scheduled to fix it. Due to the outrageous mark up on the $85 part and the delay in service I cannot recommend these guys. I smell deception to be honest.

Ask for Kevin Melendez and you will be in great care. He is professional and very knowledgeable and truly listens. Service team was great too. Very respectful and kept house in tact. Furnace install was quick and done right. Awesome services with around the clock coverage

Immediately wanted to sell a brand new system instead of the option of repair. We had second person come out and get the job done, but also found potential sabotage from the day prior. A wire had been disconnected making the motor overheat. I was told in no way could that wire of come loose on its own. Run fast from them, and get a second opinion always l. Our correct repair 550$ Versus a new 16,000$ system. Predator behavior

Andrew was very professional and polite. He responded to our issue promptly and repaired our AC fast.

Extremely friendly and professional. Fantastic work!

Did a very awesome job and cleaned up after the job was done . I couldnt even tell they had been at my house

The Tech that came out was very knowledgeable and incredibly nice to work with. Andy explained everything that I asked and was great to talk to. I spoke with another tech about installing a new system, I forget his name but he was also very knowledgeable and informative. 3 stars because the scheduled window of arrival was 11-2. I received a phone call that I was the next stop around 10 A.M. but didnt see the tech until closer to 4. It was said that the tech was held up at the previous location. Spent all day with this, and had later than expected arrival, otherwise great experience.

We set an appointment for 9 to 11 and received a confirmation call at 930 the morning of our scheduled service. We then received a call at 1pm that the tech was on the way, which was 2 hours after the window and we werent available. When we had to reschedule, we told them any day but Wednesday and they set up the appointment for Wednesday. In order to get it repaired, our schedule was rearranged to accommodate this day - the tech arrived and after inspection thought it may be a leak, but didnt have the tool required (even though we told them we thought it was a leak when we called). He wasnt sure if it was a leak, but for $1900 (labor only, the part was warranty) they could fix it. He did offer to fill the freon at $190/lb. The only bright side was they discounted the service charge since they no-showed on the first, but said they might have to charge another service charge to confirm the leak. Weve reached out to another company and will most likely not use these guys again! These guys talk customer service, but did not deliver

Installation went great. Showed up on time, were professional and worked quickly.

The gentleman came out to check why my air was not cooling inside the house, and it was like straight away he new what the problem was, ARS/Rescue Rooters will be my go to from now on.

Great job. On time and very polite.

My technician was very nice, helpful, and professional. He explained what he was going to do and did not try to oversell me services I didn’t need. He was truthful and I liked that the most.

Both guys were very professional and friendly they knew their job very well and made me feel very comfortable about their knowledge of my equipment and their job I was very pleased with them I would like to give them a thumbs up for Andrew and Robert I want to thank them for the help

Dont show up on time, and blatantly lie about their business. Stay far away, better to use someone on craigslist.

I was able to get repaired by another heating Servive when your service man could not. I will contact you when I must replace. Very professional service and John was great. Thanks

I made an appointment for there AC check special. This is there way of trying to get you to buy a new system. Got a second opinion and all I needed was freon. Basically the service guy will pull up your property and try to sell you a unit claiming that your unit is out of date. Call someone else!!! Look up there poor reviews on Yelp😉

They came out to give me a system checkup he found a lot if stuff that I needed to replace I have an old unit but I get it serviced every 2 years now my unit inside the house was replaced 2 years ago I understood I may need some freon later l have home warranty that includes the heat pump and unit the tech said we dont deal with home warranty they are a rip off I told him some are but Ive had the same one for many years theyve replace my hot water heater my refrigerator my dishwasher and the inside heatpump unit the estimate was 3,000 I am a senior on a fixed income that whole list was over priced by the way I have used the AC since that visit its very cold for the estimate they gave me someone could put a little more with 3,000 and get a whole new unit

After spending 5 hours trying to figure out what was wrong with my furnace (as if I knew what I was doing), Ive decided to wait for the next day to continue to fix my broken Furnace on my own. My wife who was freezing, (since it was 38 degrees outside) was not having it anymore, broke my manly ego and told me that it was time to leave it to the experts. Reluctantly, I contacted ARS, they immediately sent Andrew. This truly knowledgeable and professional technician, who (made things worse for my ego) figured out the problem in less than 1 minute and fixed it. He took the time to explain the problem, and even though it was late (10 pm), treated us as if we were family and he had nowhere better to be. If Andrew is a true representation of how ARS deal with all of their customers you are then going to be in great hands. Thank you Andrew for the best customer service experience, and for all of the knowledge you imparted on me. I give this company a 5 start review and recommend that you hire them to. And if you happen to be lucky enough to have Andrew come to your house, please let him know that we appreciate him very much.

Had a excellent tech who beat the other guys price. Work was excellent and system works great. They also explained the thermostat

Very responsive and curious. Did everything they promised.

I installed new system but within three months I had to let their rude technician in my house more than five times. Not only their technicians their dispatcher is also so rude. Luckily I am within there warranty time so that they are still trying to fix it. if they couldn’t fix it I will have them uninstall the unit. So plz never use them they are terrible. They do not have good customer service. I am tired.

Serviceman was professional yet very friendly and knowledgeable.Used them before and would definitely recommend them and use them again!

Juan was very professional, he explained the process to us, then he shared what he found and quoted prices of what it would cost to actually secure the unit to opetate more efficient. He then suggested we talk with someone at ARS for possible replacement.

Juan was very professional! He had the job done in less than 20 minutes. I definitely will use this companies services again!!

I called a day ago to get help. A guy that I could barely understand took my info and told me someone would call me back. Why cant you set an appointment now?STILL they havent called back.

Great service call for my annual system check.

Very quick, easy to follow quote; prompt and professional service

My 2 year old HVAC unit (under warranty) began making a thumping noise. I called ARS to come to my home and check it out - for a fee of course.The Tech came and showed me a video of a mouse that had gotten into the fan housing and was wedged in the blower area.It was recommended that I needed a new blower motor and some UV light for mold- he quoted approximately $2568.Mind you the Tech did NOT bother to remove the mouse to see if that alleviated the problem. He just told me the mouse had caused the spindle to be damaged therefore I needed all this repair. The estimate invoice I received didnt list any diagnosis just CV-19.After watching a YouTube video on how to replace a blower motor and fan, I decided I needed second opinion. That opinion revealed that there was indeed a mouse in there causing an unbalance -remove it and problem is solved.I am ashamed that Home Depot associates itself with this company. This is dishonesty at its best right here. I wish I could give 0 stars!

Fast, professional service, explained in detail the problems that needed to be repaired

I purchased a new townhome with ARS HVAC Equipment installed. I have had three instances to need warranty service. One no show after waiting ALL day. When the tech arrived at a later date he was sharp. Next service was OK. Current call for service was a NO SHOW again. No AC and NO response. NOT impressed! Tech was late again so I called the dispatcher to request assistance. She advised he was late due to responding to an emergency. I thought that odd, because my AC not working seemed like an emergency to me. Tech was ok. He found the power supply to outside compressor fell off. This is the second repair for brand new equipment that seems like slack installation.

They did a poorjob installing the systemMy compressa went out two years u later And they would not replace it .They say it would cost me $ 1900 For them to fix it So I am in the process of getting me a lawyer So I can Sue them. And I call news 2 who wants to know. Please please do not use these people.

Not happy It hAS BEEN FIXED HAPPY NOW

Alfredo is a very professional, knowledgeable, personable individual. It was truly a pleasure meeting him. He willingly shared his expertise when addressing my numerous questions. I will ask for him again if future services are required .

So our AC unit quit blowing cold air, I called ARS to come to my home and check the unit inside and outside. The Tech came and told me the unit was old and needed $1300.00 in repairs. He told me I might as well buy a new unit and quoted me that around $4300.00. He talked me into setting up an appointment with their sales team. I got a second opinion from a second company and the Tech told me that it was a simple switch that had gone bad in the unit, he over rode it that day and the unit began to blow cold air again. He replaced the switch two days later and the charge for this came to a little over $65.00. I dont know if the ARS tech was incompetent or a dishonest sales man trying to make a sale but I DO NOT RECOMEND THIS COMPANY!

Scheduled a summer service. They called right before appt and needed to reschedule bc they overbooked. At next scheduled appt, Tech showed up not wearing a mask when we were told he would. We asked him about it and he said he wasn’t wearing one bc we weren’t. Uh it’s our house. He put one on and started what we thought was a cleaning of the air conditioning. He put gauges on the unit and stated some Freon leaked out and we needed 2lbs. Also, he showed pictures of a unit that appeared to have mold on it. Nothing was cleaned bc that was another charge. And he tried to sell us 1300.00 worth of other equipment on a unit we know needs to be replaced soon due to the age. And he ended by giving us a quote for 3lbs of Freon instead of the original 2. We choose ARS bc they offered a special for healthcare workers. We wasted money and nothing was cleaned. Just had our usual hvac company come. Unit cleaned, no need for Freon, and yes unit is dirty but it’s old. Do your research on companies. Look on BBB at ARS.

My technician Carlos was the best. Brought him out for a second opinion, so glad I did. Other companies try and scam the home owner. This man and this company have integrity. Will use them as long as I live in Greensboro. They have a loyal customer from me, and I will recommend my friends and family.

I was approched at Home Depot and offered a AC service. I agreed as summer approches and also asked if they could check the heat system becuse I thought my bills were a tad high over the winter. They said yes, for an extra fee which was fine.The service person showed up and right away informed me that my unit was thirteens years old and they are only meant to last 10 years. After farting around for a bit, I was left with an service estimate of $6000.00 for various things that he said were bad. He also said my heat was running expensive because my heat was running on emergency heat due to the fact that my unit needed freon. But you cant get that freon anymore (although 894.00 of his estimate was for freon) so I would need to replace the unit.Conveniently enough, I was told someone could come the same day and give me a price for a whole new system (I also recall him saying mine probably had MOLD growing in the duct work AND my unit would most likely freeze up over the summer). I initially allowed him to make the appointment because I was so worried and shocked at the cost when I just wanted my unit serviced. Later that day as it sank in, I cancelled the appointment thinking maybe a second opinion might be better.Two days later, I had another inspection done by another HVAC company. I was told by them that there are ZERO things wrong with my unit....its in great shape and my heat was probably high because I raise and lower the temp by almost 10 degrees in a 24 hour period. Asking me about my heating habits lead them to this determination. Unit NOT running on emergency heat NOR does it need freon (they showed me the reading and explained it).ARS suggested:2.5 ton evaporator coil 4370.00Duel circuit capacitor 329.00Recharge R22 894.00Single circuit capacitor 241.00Buyer beware and get other opinions. I really feel that he inflated all these items to make me feel that a new unit was the much better option and that is a pretty crooked way of doing business.Im bummed out that they are associated with Home Depot.

The technician arrived on time in order to inspect my HAVC system. He was polite, neatly dressed and wore shoe protection as a means to protect my floors. He answered all pertinent questions regarding the operation of my unit. I would not hesitate to invite ARS/Rescue Rooter back into my home.

Rescheduled my appointment only for them to no call no show on the new date. I couldn’t recommend them. I wasted my little time I had after work waiting for them to come, only to have my time wasted. I will find another HVAC service.

Very nice. Heard my story gave his opinion. Honest and helpful. This is an expensive and big decision to make. It helps to have an honest and patient person helping.

Took a lot of time (too long) to get it right; but they absolutely kept at it until they did and the work quality was excellent.

Tyler R. did a phenomenal sales job; he went above and beyond!!!!! Unfortunately, we just cannot afford to get a heat pump right now. I definitely recommend hi as a representative!

Excellent job...accurately diagnosed the problem, installed a new thermostat and even gave valuable information.

They are awesome people really professional real polite

Initial contact with office personnel was great!Met with Donny today for estimate. He was very friendly and professional. We were only looking for estimates at this point.Thank you DonnyPatrick and Natalie McMasters

Had my old system replaced with a new one through homedepot and i must say that ARS/ Rescue Rooter did a Fantastic job on the installation process. They even sent out an repair man to do some minor repairs on the access panel that was slightly blemished from the installation. Very Satisfied Customer

No call and no show. Even after their appointment service called to confirm our appointment at 5pm. Waited until 7pm and found another HVAC company that actually keep its committment.

I was trying to figure out how i was going to pay for my repairs and they work with me to get this done and i am please with there services.These guys are awsome and very professional. Thumbs up for Adante and carlos

Was at my home within an hour of making a call.Very professional got the job diagnosed and explained to me what the issue was and had it repaired within 20 mins. Thanks again!! Will be using them again in the future for any HVAC needs.

A technician came out to assess why we have water leaking through our vent system. He didnt find anything wrong inside the house and suspected that it could be from the exhaust vent on the roof and said that somebody would need to come out again to go up in the roof because he didnt have a ladder with him and he was alone (per their policy, another man needs to hold the ladder while the other man goes up). A week later, 2 men came out but still no ladder and they didnt go up in the roof like we anticipated. The two men looked around the house and also thought it could be from the exhaust vent up on the roof and told me that somebody named Alex will call me and he would need to come out. 2 weeks has passed, nobody called. I have called the company 3 times and getting push back. As of now, we paid the $99 trip visit but they still havent found out what is wrong with our HVAC!

Havent made a choice yet

The technician that came out was prompt, professional and knowledgeable. Information given was detailed and fair.

Ever since they got hold of my contact information, they call several times per day, five days per week, for months. At this point I have their number blocked, but that doesnt stop them from leaving several messages per day.

Kevin was very professional and took his time to explain everything. He arrived on time, gave me a detailed list of options, and helped me to find what I needed at a reasonable price.

No show. Started at 12 pm was told they had the wrong address. I called them again was told they would be coming after they finished with the customer before me at 3:30pm. Waited then called at 5pm. Still same answer. Its now 9:30pm and no show and no call.

Excellent specialist! Adante was extremely knowledgeable and thorough! Very great discussion of various products and options. Top notch customer service! These gentleman were very pleasant, professional, personable- and, as a bonus, they laughed at my jokes!! :o) Mike was also extremely knowledgeable about our dinosaur HVAC unit and did a great job explaining next steps. Adante sealed the deal with a thorough inspection and measurements. Im thrilled to be making this great investment in the quality and comfort of our home!Awesome Update 7/30- Weve had our new AC and gas furnace for 2 weeks and it runs beautifully!!! I love love love the Nest thermostat and the ability to control the temp while Im away. The intuitive design of the Nest has kept the temp ideal! This is such an efficient system! Already got my utility prediction statement and its projecting my usage down significantly = very nice $$$avings!! The whole team was awesome! Great experience!! I highly recommend!!

Wrong diagnosis, tech wanted to charge me nearly $600 for an inducer motor, the problem was a dirty hose from inducer motor to pressure switch. Per advice of a friend, I cleaned the line, heat is working fine.

Gr8 service. The tech was on time and very courteous .

I worked with Adante. I checked around with multiple companies about replacing my AC unit and My furnace some places wanted to charge me an 6900 to install a Goodman 7000 plus just to install a Trane and this was just the coil and the ac not including the furnace. Adante informed me that my furnace was near its end my house was built in 1998 so 21 years old he would price match with my other companies and get me down to a comfortable range within my budget he asked me what I thought a fair price was so his contractors get work and I get my four year old daughter AC we came together on a Deal we both felt like was fair. This is what you call good business. If you use this company ask for Adante.

ARS Rescue Rooter has been the best company we have ever worked with! Very knowledgeable and professional workers and everything they said they would do, happened in the time frame they committed to! We are very satisfied and will recommend ARS to all of our friends, coworkers and families!

Ken was great, very personable, went over ever detail, even talked to my son in Indiana who called while he was here, to assure him that we were doing the right thing.

Professional, cordial and thorough

Too expensive. Too many add ons. I ended up with using Central Carolina Air Conditioning for my complete overhaul.

Everything went great

Was late and did nothing. Was a waste of time. Did had a bowel movement in the bathroom.

Alfredo was on time and very helpful and knowledgeable.

Very thorough guys, knowledgeable about the Ins and outs of AC Units

Good job!

We had a new AC pump put in and its making strange noise but yet still they say they cant find anything wrong

They never came to my house and this is the second time the I had make an appointment with them

Not approve for loan

Great service!

Gilberto was very professional