The only reason I’m giving it one is because I can’t give it a zero. When my equipment was returned in a large bag, some of my personal stuff had been thrown in there while we were moving. They kept my Blu-ray DVD player and remote. I call the main customer service number. They said there is no way to contact that local store, so too bad. One of the managers, John, just laughed at me. I tried to explain that I’m no longer even in that state, so I can’t just pop in to that store.

A particular employee named Helen is probably the worst representative of Comcast I have ever experienced. I was under the impression she was going to assist me in closing my account, now years later it’s come to my attention she never closed my account. The short temper and insanely rude demeanor made it so I will never return to Comcast/ Xfinity.

Twice Ive experienced excellent customer service at this Xfinity location. Nate B was very helpful and knowledgeable when setting up our new internet. Highly recommended!

I came in with a remote that my puppy ate. The gal at the front counter was friendly and so helpful. She even recommended a thing to help keep my pup from eating the remote again!! I left happy with her recommendations and a couple remotes just in case it happened again. I wish I knew her name to thank her personally!

The people are very nice and believe me I’ve met many. Have had TV, internet and mobile for 8months. Have had to talk to someone at least once a month to solve a problem. Have had technicians to the house twice. Now my phone service is an issue. They tell you that they use Verizon but according to Verizon they are paying for low power service from them so it’s not really as good as Verizon. If I can find a way to get out of my contact I will. I am really frustrated and will NEVER recommend them or use them again.

Very busy but the employees were able to get through and help in a fair amount of time. The process to start my service was simple however there were some mistakes with my plan. It was sorted out and overall it was easy enough.

I would have given 1 star, if it wasnt for the actual customer support people in this store, who were doing the best they can, probably paid some minimum wage or close...If you as a manager, cant predict that the store will be full on Friday early afternoon, and leisurely allow ONE AND A HALF HOUR WAITING, people massively giving up and leaving, children exhausted crying, than sorry, you should leave the post and take on a minimum wage job. I go to the same store for more than 10 years, never had such a depressing experience! Shame on you Comcast - prices through the roof, people hired bellow the floor. Wont last long, if you ask me!

Great staffJames took care of my billing issue and reduced my subscription to match Connexion price

I hate this product I have lost internet connection multiple times a day. Its very slow. The people give you the run around and you think paying for the premium stuff would get you great service but its really just glitter trash. I cant wait for another provider to come it. Also the prices is ridiculous. They really have to step it up.

I know Comcast/Xfinity gets a bad rap but I have had them now about 5 years and my cell service is with them. I have always received excellent customer service. The mobile service is super cheap and very reliable. I would highly recommend them

Nothing against this particular location, but this company is terrible. I was lied to by their employees and Comcast does absolutely nothing to make it right even when I show them proof of the conversation. All they say is sorry that happened, but theres nothing we can do. Can we interest you in a new contract? I will never be using them again.

We moved into a new place this past month and trying to set up Xfinity has been an absolute nightmare. Weve been in there probably 4-5 times this past month, and have waited an accumulative 6 hours to speak with someone who ultimately wont help us. We went in the first time to switch our account to our new address. It didnt work. Went in another time to try and fix the flex box. It was fixed for a night. Went in again to see why it stopped working. An unknown Xfinity employee had stopped our service. The flex box was finally fixed and service seemed like it was going well. We decided we wanted to add basic cable to our package to watch football. When we went in, they told us it would be just $10/month for basic cable . . . plus an additional $20 in fees each month. We also had to pay for the flex box (which was a free service if we just kept internet service). Instead, we decided to save some money and use my Amazon Firestick and download the Xfinity Stream app. We thought all was well. Went home, and downloaded the Stream app. None of the channels worked. We had to go back to Xfinity AGAIN, to fix yet another problem. We asked to speak to their manager, Nate. He was by far, the most unhelpful person weve had to deal with at Xfinity. He told us to download the Xfinity Stream app on my phone and said we could just cast it to our smart TV (we dont have a smart TV). He then blamed the Amazon Firestick for us not being able to watch their cable. However, EVERY OTHER APP ON THE FIRESTICK WAS WORKING. It was just the Xfinity Stream app that didnt work. He told us to update the app, but we had just downloaded it to begin with, so we had the latest version. The last option we had was to go back to the Flex box and pay $5 more per month for it, when we had it for free before paying Xfinity MORE for cable. Those were his only options. Nate was not willing to help us in any other way. We canceled our cable on the spot. We are extremely angry and are very close to canceling our internet as well. If there wasnt a monopoly of Xfinity in Fort Collins, we would have already canceled everything from them. Were currently looking at other options.

I have had the worst experience at this Xfinity and with Comcast in general. My girlfriend is the account holder and we live in the same apartment. First Xfinity gives us a modem that does not work, so we go spend another hour at Xfinity to get a new one. We get the internet to work but guess what, the flex box the gave us wont connect to our router. So, we take another hour trip to get a new box.Today was the final straw. We went to sign up for a TV package that we can play through our Amazon Firestick, (they would charge us $5 to keep the equipment the gave us for free.) We go home to watch TV but the Xfinity Stream Ap would not let us play a single channel. We reset everything and all other aps work besides Xfinity Stream. So we take our second hour long trip to Xfinity that day to have Nate, the manager blame our perfectly fine Firestick and tell us that there is not a single solution he can come up with to fix our simple problem. Nate is the least helpful, passive aggressive manager that I have ever dealt with in my entire life. He did not try to help us in the slightest and just seemed eager to get rid of us. He did not offer us anything to help repair our view of Xfinity. The only helpful thing he did was cancel our service. This is the worst store in an awful company. AVOID COMCAST LIKE THE PLAUGE!!!!! Im so tired of this Monopoly they have on Internet, it needs to stop.

Today I wasted 4 hours of my life trying to resolve a minor issue with a brand new iPhone 12 Pro on a new Xfinity Mobile Account. After speaking with 3 different in-store agents and 4 phone tech support agents by phone, the issue was not resolved and I was advised by an in store Xfinity representative to go to Best Buy and talk with their Geek Squad people. I was told that I might need to go to Denver or Boulder to get help. I will be returning the iPhone 12Pro and cancelling my new account. This is not a criticism of the in-store staff who were doing their best with a problematic system and overwhelming work load. Xfinity - why won’t you fix the WiFi calling issue? I had to change carrier at great inconvenience.My new carrier had no problem enabling WiFi calling and the same iPhone 12 Pro model had it enabled as a default. I have been your customer for many years but you could not resolve my issue. Thanks

We just moved into town and found that we had terrible Internet connectivity via our phones at the place we rented. I drove to the Infinity store late Friday and Graham Wadman was able to quickly get me setup with Infinity Internet with the equipment he provided. So appreciative of his responsiveness and help in doing so!

Do yourself a favor and make an appointment for an easier wait. Jairo set me up in a hurry and the internet is speedy AF.

Craig (from Loveland) helped us (in the mall) with our service today (getting wifi). He was a shining star in an otherwise dismal sky (the mall). Craig is the only good thing about the Fort Collins foothills mall. I felt as if I was in god’s hands, but it was simply Craig solving every issue I was experiencing with my wifi. Needless to say, Craig’s wife is clearly a happy woman.

I would give Xfinity a one star review but danielle Merritt is the only reason Im giving a 5 star review. It took me 3 months going in and out of xfinity to resolve my issue with my mobile bill. Danielle did it in a matter of minutes. If you want real professional help and someone that cares about the customer rather than a paycheck, I highly recommend you go find danielle.

We ported 8 lines of cell service from AT&T to Xfinity Mobile and cut our bill in half. There were a number of complexities from how we had to transfer in these lines, and phones going to family members in multiple states, and Xfinity free promo phones and the team at this store was FANTASTIC in working through it all.In particular, Joe Herrera is absolutely amazing. He knows all the ways to work through their systems to solve problems. He takes all the time needed with the customer to make things happen (we are talking multiple hours). If you want a phenominal sales rep and support, ask for Joe when you go into the store (no, I have no affiliation to the store or Joe, this is my personal statement because he is that good).

My experience thus far has been exemplary. The service in store has been friendly and knowledgeable. I have not had a chance to utilize all of the equipment and features with the internet nor the Flex voice activated streamer. But I look forward to it. Plus the price for their top tier plan is about 20.00 a month less than my last service.

Xfinity store was nice, clean, and cool. Clerk was very good. Prices are a bit high for me.

Can you plz tell me yor EMail I well send you some thing special for your business ist very helpfull thanku

Independent of Xfinity as a company, this store is nice. I didn’t have to wait because I made an appointment which was nice. The representative Jim D. took my problem seriously and found a solution quickly. Some of the best customer service I’ve had in a while. Store is clean and spacious.If I have more issues with my xfinity services I’d go back there rather than sit on the phone with a robo call 👍🏻

Well The absolute worst form of customer service is using an online chat and now that doesn’t even seem to work anymore

Check in with a short wait for help. Friendly staff. Nice big TV to watch while I waited.

This review is not involving the employees at the local store but for the service and company in general. Dont waste your time or money. Unless you like being on hold for multiple hours, giving your information to tons of customer service agents only to get the run around and given false promises. I would rather go without internet service...

I brought in a defective tv box for replacement. They didnt have my model in stock so they gave me an HDTV box and ordered a 4K box to be shipped to my house. They also noticed that I was paying more for my service than I needed to be paying, so they switched my programming to include two premium channels while lowering my bill by $50.00. It was a good day at Xfinity!

I came into the store April 30th to set up a TV plan and could not due to there being an Internet account at the same address. I completely understand that and that is not my complaint. The sales rep Victor S. gave me his business card to reach out to him if the account holder at that address decided to upgrade his package to a bundle. On May 4th, we reached out to him via email as email is listed on the business card, no phone #. We asked Victor S. to send some TV/Internet bundle options to pick from. We also asked to confirm that service was not disconnected at the address as we received an email it would be after I tried adding my own account. I emailed again on May 6th since there was still no answer and Victor S. then replied asking for my phone # and I replied with it but still asked if he could send the options via email (so that the account holder could see them). He said he was busy that day but would around 5pm but we never heard back. He also doesnt hit reply ALL and I have to keep adding the account holder back onto the email. I then emailed Victor S. again on May 10th asking for the bundle options and to confirm that Internet service would not be disconnected and still no answer. As someone ready to upgrade and pay, it is really frustrating that we are being ignored.

I worked with Alex at Xfinity today to get my internet plan. He was extremely helpful and professional! Honestly, it was one of the best experiences Ive had getting an internet plan.

I paid online an requested a payment arrangement before May 9th an on Mothers day they shut us off after noon, right before Christmas I received a late fee. I was under the impression they had recently received covid compensation for people who could not pay during the lockdown?! I had asked when I went into the store in the Foothills mall back in February several times for a hold an extension. The lady just laughed an said humm yeah we dont do that here. So I paid $19.00!

Ask for a coaxel cable if ur trading modems, it doesnt automatically come with a trade for a modem, and you need one to set it up.

So fresh and so clean!New location easier to get to and much larger than the hole in the wall it used to be. Also in midtown connected to the mall. Staff was friendly from my in and out experience which was very refreshing.

It felt like they were just trying to sell me more stuff that I didnt need I went in there and told them exactly what I wanted nothing more nothing less 5 minutes later Im having to tell the guy I dont want anything extra even though hes trying to say he can get me a better deal which I wasnt asking for very unprofessional in my opinion.

At this point, Comcast has had a recurring problem that no longer can be regarded as a problem in only one region. While this store itself may not have been the worst of the worst, the company as a whole has severely soured my desire to ever work with the company again. Sure, theyll give you a router, a LAN cable, and a few other cables for setting up your internet, most of these items have a tendency to somehow just not work. The LAN cable I was given cannot make and keep a connection with a Playstation, and the routers are prone to need to be manually reset at least once a month.All in all, its a shame to know that options are more limited out here, making more people sign up for a service that is, in all matters, worse than theyll ever even admit to.

Tried calling the number on the website. literally impossible to talk to a human

The people in this store are very helpful for what they are able to do. Comcast overall is a terrible company and have had a monopoly in this market for forever. Excited to have more options available soon.

Nicholas Q from this store was amazing. I had an issue i couldnt get worked out for a few weeks and he spent well over an hour with me in person figuring it out. Got my problem resolved and was happy the whole time. Great service. Thank you!

Joe is great, helped me with my billing issues. Better than calling the 1800 number!!

I set an appointment time and when I got there was immediately served with no wait. Ryan S was fantastic and answered all my questions. Thanks to him I give the store a 5 star rating

This location needs more employees. I waited in line for a half an hour and because I did not have an appointment I had to continue waiting even though I had already ordered my cable box online and just needed to pick it up. Instead of dealing with a customer that could’ve taken a few minutes they continued to deal with other customers that were taking much much longer. I still don’t have my cable box because I had to leave so I wasn’t late to work.

These clowns are horrible, worst experience with a single company. There call in customer service if almost all of nonexistent. I wish I had more leverage then a horrible review. So many different instincts SOOO MUCH WASTED TIME AND MONEY. I say BOOOOO

The fact that this company even has a store front is absolutely asinine. It would be nice to be able to talk to someone in person about your bill, but the store for some odd inexplicable reason cant do that. The customer service number is a joke. If you would like some I ne to help you be sure to grab your popcorn because its going to be an hour. The constant changing of prices, hidden fees, and poor service is so difficult to deal withc that most people just tend to let them walk all over you. I literally have just WIFI abd I have payed $1,000.00 just this month. Comcast is the worst company anyone could ever associate themselves with.

Update 9-24-2021. The City of Fort Collins has installed Connexion in our neighborhood. $70 a month for 1000mbps aka 1gig wifi internet. Xfinity has been charging us $70-$90 a month for 100mbps ONLY.To repeat that, the City is charging less for 10x the internet speed, and its FIBEROPTIC not the stone age coaxial that Xfinity STILL uses. Helps explain what we’ve been through for 6yrs as xfinity customers. (See bottom review)We have since cancelled Xfinity and are scheduled for Connexion. Theres alot of people switching over so theres a 2 week wait right now.Original Review from a yr ago.Worst service ever. I complained about a service issue that had set patterns to it. Every time CSU let in and out, the internet would drop, and very frequently reset the entire neighborhoods routers to default/ factory names. Easy to see when you goto login and all the personal router names look like upc codes. They sent ppl to my house, got new equipment 3x over the span of 4 yrs. never found the problem until year 4. I explained to them the problem seemed to be on a higher level than houses. Then one day while a tech was at my house again, checking the lines, again. I got a text from xfinity and he got a phone call, both said the problem was found, offsite, and the main station that the neighborhood runs off of... wow, surprise. In that 4yrs, time lost, money lost, internet lost. At the worst of it my service worked 75% of the time. Comcast offers no discounts or rebates unless you demand them. They wont even call or email you to let you know of new rate changes or discounts when your “entry” bonuses run out, or they plan your on times out. Even a year after the “fix”. We still have issues with internet when CSU starts up. Will be switching after the towns new wifi starts up.

Well see how it works out first. The do it yourself set up isnt working for me.

I have been a customer of Comcast/Xfinity off and off for over 10 years and have had varying degrees of satisfaction with the folks there. Overall, I have dreaded having to deal with reps regarding our service, the ever increasing bills, the contracts, the upselling, etc. Recently while in the store, I had the chance to talk to Joseph Herrera about starting new service in the city. He was very informative and not pushy. I left not having signed up for service, but he gave me his email and told me to reach out if I had any questions. Since then I have been BLOWN AWAY by his help and responsiveness, as we changed our plan several times, and even helping me when we were figuring out there were issues with the line coming from our neighborhood to the house.Until recently, I have always thought that if there were any other good alternative than Xfinity, Id leave in a heartbeat. Josephs customer service has been so fantastic, that even when Fort Collins Connexion comes to my neighborhood soon, Ill have to think long and hard about switching. So if you have had similar experiences with Xfinity in the past, try to work with Joseph Herrera, and hopefully youll be as happy as I am!

Really sad about the monopoly this company has. They have charged me many times for no reason and not stuck by their promise to keep the same rate. It’s impossible to speak to a human being on the phone.

Honestly great experience. Had to swap out a router, made an appointment and was seen on time and was treated with professionalism. I was in and out of the store within 10 minutes. There were a lot of people waiting that didn’t seem too happy to see us get helped before them but that’s the beauty of making an appointment!!

My house is laid out such that my computer, downstairs, which I used to broadcast wif-fi, just will not transmit through several concrete walls (with rebar). After trying the best that Xfinity had to offer, they suggested a mesh wi-fi.Well, I put the little (maybe 8 high, kind of egg shaped) transmitter in my bedroom window, and it SCREAMS wi-fi throughout my house. Even upstairs in my living room, on my laptop, I routinely run close to 100Mbps, with 14ms latency. (Thats GREAT, btw!)So, THANK YOU Xfinity!

Needed a new modem, scheduled an appt online, walked right in and out in under 5 minutes. Very helpful location.

Great customer service every time. Knowledgeable and friendly staff. Highly recommend

Internet has been terrible for the past few months. It will disconnect for a random amount of time every HOUR. Nothing will fix it. We have one of the high-speed packages as well. Comcast won’t do anything but raise their prices. Not shocking from a company that is so terrible they had to rebrand themselves as “Xfinity.” Fort Collins Connexion can’t come soon enough! I highly recommend that no one living in Fort Collins sign any kind of contract with these scam artists, so that you can get the much better fiber optic network when it comes to your neighborhood!

Great customer service! Very helpful and knowledgeable staff. Gave us a great deal !!

Jim was very nice and went above and beyond trying to help with switching a phone over. Great service

Damasjae & Victor very helpful & excellent customer service

After several hours of trying to get customer service on their phone number I went into the store ( you cant call them) to talk about my comcast email. They said thats it is actually free and they dont support it. I pay a lot to them each month!!!

The Xfinity representatives were very helpful with replacing my DVR box.

I was in and out quickly. I was able to get what I needed. I noticed lots of people in the store without wearing face masks. Few were following any social distance boundaries. No one was enforcing masks. I am a high risk person for catching COVID-19 and it worried me personally. I know wearing mask is a touchy subject and it may not be a issue for you.

Greetings, The contract ends this month, price is going up, & and I will be moving to another provider. Happy trails

Service in store is great. Too bad service from xfinity isnt.

This place was a joke. No one knows what their doing and the check in process is a mess. They couldn’t pull up my account with anything I provided them. I was simply picking up a new cable box. One lady was super nice but everyone else was just super meh. They gave me the wrong box, before I left I made sure to clarify what I needed to do. They said “ALL TVs have an HDMI port” I told them my TV was super old and he told me it didn’t matter. They really made a super simple set up wayyyy more difficult that it needed to be. One guy even stepped right in front of me without even saying excuse me or staying a safe distance away. Terrible experience

The store is clean and organised in the employees are efficient and polite.

Victor was fantastic. Professionalism great communication great customer service

Incredible that they still cant provide services in most areas of FOCO. Plus their prices are too high!!!

Very helpful representative!

Over priced with constant billing issues.

Great customer service I didnt have to wait long so I was completely and totally satisfied thank you very much

Really enjoyed working with manager Sam G!!

They made my disable father go up to the store due twice and still said he could not use them. A phone call to the main office revealed they didnt need him to go up there at all, and they got him taken care of over the phone in 30 minutes. Do not go to this store! Use the 800 phone number first.

I was just helping my client with Comcast to fix his cable

Danielle is awesome! Always gets things done for me.

Got my own router which they helped me set up and reprogram

I have had xfinity twice now as a provider, and I will not give them another chance to steal from me. This place is such a scam, truly the bad guys of the corporate world. I feel so bad for the employees that have to work here!! Why would anyone choose to support them if they didn’t have to?? We will be going with century link in our new home in Loveland. Never again will I trust them.

Made it easy to adjust my plan to meet my needs.

I’ve had this for a month, and when it works it’s great. But constantly goes out for hours on end with no possible way to contact or get help on how to fix it. Get sent to computers that do absolutely nothing tell me just over and over again to unplug it and plug it back in which I’ve done millions of times. Then I wait and maybe it will work for an hour. Then the million apps aren’t helping they just send me to the same page and nothing gets fixed. Been told a technician would come to fix it but never shows. I’ve never had so many problems just staying connected. 100% worthless

Xfinity internet service is the most unreliable I have ever experienced. I’ve used Google Fiber(2nd worst) and AT&T Giga- Power(probably the best). In a time when so much of our business relies on connectivity can they not support/maintain their services? Furthermore customer support is not available.Jesus, I think I just changed my name to Karen! Please get it together Xfinity.

Frustrated tried to get discovery + kept sending me to an app and didnt work like it said it would after 30 minutes I gave up

Super quick service! The people inside were very friendly and helpful. They made sure to tell me all my options to make sure I got what I wanted.

It is terrible getting service in the stores. I just wanted to buy a phone case...for the second time I waited an hour with the phone case and left without service. Unbelievably I cant find one any other place

Ryan Sanders is a great representative of Comcast. He answered all of the questions and concerns my husband had regarding our exsisting service and made suggestions for the future.

John was great. I used the awesome chat feature to get a simple problem fixed and was patched thu to John. He informed me that he is typically a field technician that handles technical troubleshooting all the time and reassured me that I was in good hands and that he would take good care of me. He was right! John was fantastic!Thanks for all your hard work John!David S.

Comcast has great service but since the city of Fort Collins installed and sells its own gigabit service it was a no brainier to switch!

Kyra came out to help with a technical issue and was so helpful. Professional yet personable with a friendly attitude- love that, NICE is a big dealMahalo Kyra🤙

They always take care of me.

I would highly NOT recommend doing business with this company. My son bought a phone on his own account at the Greeley store. A few months after this purchase not only was his new iPhone 11 phone put on my account, WITHOUT my permission, but my account ownership was changed to my son. I tried three times to get this changed. We spent HOURS in two different stores waiting for someone to call somebody to get this fixed but all I could fix was getting my name back as the owner of my own account. Now my son has left the area, taken the phone and I am stuck because Comcast put this on my account without my knowledge or permission. So now they are holding me liable to pay off a $1000 phone that I didnt buy or request. To me this is the definition of stealing! They are very sorry and understand my position but in no way lived up to the fact that they screwed up my account and now I have to pay for their lack of security, integrity, honesty, and business ethics. I will pay off the phone, then cancel my account, and NEVER do business with them again.

So far so great! Easy set up and good customer service.

Customer service and knowledge of their products gets 5

Quick and efficient and very friendly

This is more about the service than the store. My in-store experience was good, people were professional, and as friendly as possible given Covid restrictions.I signed on for Comcast 1G internet service when I moved to Fort Collins in August. I opted to do the install myself as this home was previously serviced by Comcast, and I am reasonably technically skilled. The gateway setup process did not go smoothly (the app led install process did not match what happened in the real world), but I got through it. It took longer than it should have, but after completing it I had working internet.Being a home automation guy, I immediately went about setting up my Hue light bulbs, iHome switches, Lutron Switches, Ooma Telephone, Sonos Soundbar, Smart TVs, etc etc etc. This turned out to be a very painful process... unlike in my prior home which went smooth as silk. Devices would pair, then randomly drop, and then would not re-pair without resetting the device and/or the Comcast Gateway. Sometimes they would work for days... sometimes they would work for minutes.Speed tests showed I was getting between 100-300M download speeds even at the furthest reaches from the gateway, but I noticed my pcs were constantly dropping the wireless connection. Sometimes in minutes... sometimes in days. Like many, I have to work remotely. Video calls seemed to work well, but other participants frequently complained of not being able to hear me. More frequent speed tests revealed that my upload speed was very unreliable... sometimes running 40-50m, then suddenly dropping into low single digits, and sometimes even < 1K.I finally ethernet attached a Netgear router to provide my wireless. As soon as that was complete, the home automation gear ALL stayed online reliably. But I still was (am) having ongoing issues with the upload speed and the inability to reliably conduct online calls. Its clear there is some form of upstream connectivity/bandwidth issue.The Comcast support system is VERY focused on self service. The app is somewhat helpful if you are not technically savvy, but annoyingly simplistic if you are. The help you receive can be summarized in three words : Reboot the Gateway. That is seemingly the end point for any problem you are trying to solve. And it doesnt work. When you do get to a live person, it is a call center running a script... which tells you to ... ... you guessed it, reboot the gateway. Getting to L2 is better if you can get there... I actually spoke with a very intelligent, very professional support rep there who listened... helped me think through some things, but ultimately had me... you guessed it, reboot the gateway. At this point, I would guess I have rebooted the gateway at least 2 or 3 dozen times in three months. I still have the same problems.Comcast is sending a tech out to check on site... but Im not terribly optimistic, as the problems are intermittent. It really seems there are precious few tools provided to the user (or to Comcast support) to diagnose problems of this sort. No detailed logs. No diagnostic tools of consequence.As a point of reference, in my old home, I had all the same home automation gear, and the same Netgear router. There was a different internet provider, and a different modem. I may have booted my router a half dozen times over three years. I have had days with Comcast where I have had to boot the router a half dozen times over a couple of days.NET: When you get to the right people, Comcast people are competent, and professional. But the underlying system is rift with problems, and there are few tools to help resolve problems. I do not recommend Comcast if you have a choice.

Not helping after being on time or ahead in payments and unemployment stopped no way to register for the covid basic internet 2 under 5 children single dad and in low income housing really disappointed

Danielle was super helpful in helping us set up WiFi for our first apartment! Thanks for your help through all the complications, you rock! -Alana and Jordan

Customer service is always friendly. Dont feel like Im being forced into something I dont want or need.

Slowest internet ive ever had.. Most expensive internet Ive ever had.. cuts out all day every day. Its out right now for the 3rd time today . Customer service is just an automated msg telling you to restart a router. Then hangs up. They bill you in advance make sure you monitor your bill

Talk about impossible to get a real person on the phone. Horrible internet and service.

Scammers

Exfoliate mobile does not work well! Iam trying to go back to my old service that works very well!!!!

The stFf there for phones are wonderful! Know their product are friendly and helpful!

I wish I knew the name of the gentleman who just came to our apartment community and scolded one of my student employees about our residents calling for service/service issues. This is a problem because they were not the chosen service provider and cannot offer service here; however, our residents are contacting them by mistake. He rudely told our student employee that management needs to do better about informing our residents of the appropriate provider. I stepped in to let him know that we recently provided all of our new tenants with ample information about our service provider (who to call with service issues) and have sent out multiple electronic notifications to reiterate this message. Unfortunately, that doesnt guarantee that our residents will always remember/understand/care. He told me not to jump down his throat and I told him that it wasnt appropriate to come here and so abruptly tell our team (especially the student team members) what management should/should not be doing. He then let me know that this was a sore subject for him because our owners (he didnt know that I represent the owners) didnt want to go with Comcast. I let him know that it was because of poor experiences at our other communities that they opted to go with a different provider. He got even more upset and said, Well that wasnt in my area now, was it? I told him I wasnt going to go into that and excused myself. He said he was going to go into it but I walked away. I sure doesnt recognize that his charming personality pretty perfectly sums up the reason we will not ever utilize Comcast/Xfinity ever again.

Put on hold forever to try to fix the abhorrent internet service weve been paying astronomical prices for years now. Best they will do is give you $25 off when their internet goes in and out all day for months.

Well, you know, its Comcast/Xfinity so dont set your expectations too high. We needed to return a rented modem/router and were told that we couldnt return it in our town so had to drive to Fort Collins to drop it off. When we entered, the 2 people working there were busy with customers and never even acknowledged our existence. We sat down and waited a while. Still no acknowledgement from the staff. Other people came in and stood around at the front counter looking confused just like we did when we entered. After a bit of milling around, they sat down as well. Eventually (probably at least 30 minutes after arriving) one of the employees acknowledged us and told us they would assist us shortly. Really wasnt made to feel welcome or like a valuable customer of over 15+ years. All it would have taken was an employee to make eye contact and to acknowledge that they saw us and would be happy to assist us as soon as they were finished with the customer they were currently assisting! Seems like some customer service training for employees would be helpful!

I have been dealing with Comcast in Fort Collins for over a decade. While I hate the companys business policies regarding billing and pricing, I have nothing but praise for their relatively new customer center at Foothills Mall. They have helped me get a better deal every time my bill goes up (annually) and have sometimes even found cheaper deals that fit my needs than the one I previously had. Cudos this visit to Jayson Petersen for his help working me through this years contract changes/upgrades. Super easy to work with. Understood my needs and knew lots of great options to meet them!