Ms. Chelsey Hankins is an awesome salesperson. She was professional, friendly, and knowledgeable about the vehicle I chose. The car buying process was great. We’re so happy we chose to purchase our vehicle from Giles. I definitely recommend this company to anyone who is looking for a reliable vehicle with great warranties.

Thank you again for all your hard work Cody & Jess. Youre both very tenacious individuals and it definitely shows. Your determination really shines! High five 🙌 to you guys for sure! Cody is new to his role & an up and coming star! My sales team saved the sale!

Our sales consultant was Jess. She was extremely helpful and knowledgeable about the vehicle we were interested in. She went above and beyond to make sure our car purchasing experience went smoothly, and that we got the price point we were needing for our budget. She even toured us around the dealership and introduced us to the service department team, oil & lube team, and went through the vehicle in detail even after signing paperwork to make sure I was aware of all of the features the vehicle had to offer.

I’m 36 and as of tonight, I have my first ever vehicle note. I now have a 2017 Chevy Silverado thanks to Mr. Charles Miller. He made everything so very easy to understand and was extremely helpful and professional. It’s also very difficult these days to find honest car salesmen but these folks are definitely honest! Thanks so much Charles and all the staff at Giles! Y’all really made this a wonderful experience!

These guys are fast, friendly, and honest!!! I greatly appreciate you all for helping me change my battery post today. They also shared what other things I could do in the future to keep my car running! My mom and I greatly need that type of excellency in our life . People who care thanks again Giles Nissan

My experience was very pleasant and fun. My sales agent was very knowledgeable and helpful. I would definitely return to get another vehicle from there. Thanks so much for my new vehicle!!!

I told the service rep what i was there for i gave him keys and assured that the service would done in a timely fashion. it did not very long at all they explain to me what they found and i was on my way. ( good service)

I was helped by Charlie and Jess, both were very helpful and knowledgeable. Charlie helped me set my apple car play, went over all the details about the car I was purchasing, Jess handled the paperwork and was great at explaining the warranties and very friendly and efficient. Both were really awesome, I’d definitely buy another car from them.

My husband and I are in the process of trying to trade in our truck for a smaller and more economical vehicle. Upon taking the truck in to be appraised for trade in value, one of the managers took the truck out for a test drive. Before the manager drove the vehicle there were not issues with any of our door handles. We thoroughly assessed and took note of any and every thing that would decrease value as to be prepared. However, when my husband went to leave the lot, he noticed the interior driver’s door handle was broken to the point that he couldn’t open his door from the inside. The response that my husband received when he reported this issue was very poor. The manager denied there was anything that occurred at all let alone his responsibility in having broken the handle. I know accidents happen, but I am disheartened at the response from this dealership. There was no attempt to reconcile the situation outside of someone saying they would review security footage. I appreciate they took the time, but logically, because this damage was done INSIDE of the vehicle, it is doubtful any ‘proof’ would have turned up on security footage. It felt like they thought we were trying to frame them! Far from the truth, and saddening. We simply went to get a trade in value and left with damage to our vehicle for which we have to cover repair costs. I am highly disappointed and won’t be returning to this establishment that treated us and our vehicle roughly. Ouch.

Thanks to Leo for the great service we received at Giles Volvo! Leo far exceeded our expectations of any car salesman we have dealt with in the past. Leo was very knowledgeable whenever we had a question. Thank you Leo!

The sales staff and management were exceptionally knowledgeable and helpful with my car buying experience. Jess helped me find a vehicle I love for a price I could afford. Definitely using the Giles family to find my next vehicle

Giles was fine. However, I never plan to own another Nissan. So far, I have had to have the battery replaced 3 times, purchased new tires, and, now, have had the entire engine replaced. My Armada is a 2018 and has been driven 43,000 miles. No vehicle should have to have this amount of repair in such a short time, with only a few miles driven.

I had the wonderful opportunity to have met both Mr. Willie Lazare and Mr. Aubrey Warren. Mr. Warren presented as very knowledgeable personable and professional. While busy he remained very patient and carefully addressed all my concerns. I look forward to working with him in the future to meet my truck buying needs.!

The salesman went over and beyond helping me to purchase a new vehicle. I was told everything that was going to happen and what they were doing to help me get this new vehicle. The salesman know what they are doing and are very nice I appreciate everything they did for me . Thank You for a wonderful experience .

I’ve had two great experiences with Elle in the services department. She was able to schedule my appointments timely. The day of the actual repair/service was quick and easy too. Their work ensured I was another satisfied customer!

Recently purchased a truck at Giles. Our salesman Charles Miller provided excellent customer service, unlike another dealership we shopped at earlier in the day. Thank you Mr Miller for helping us find the right vehicle within our budget & making the buying process smooth.

Excellent customer service from Whalen. He really made the entire process easy & smooth. Will be recommending people I know about this place in the future.

This is the fifth Nissan that we have purchased from Giles whether new or used. My kids have driven Nissans and so have my wife and I. I believe the quality is very high but the service that we have received from Giles itself was worth the money. Our original pathfinder is eight years old with no mechanical issues and we’re hoping to get the same out of this to 2022 Pathfinder that we just purchased from Giles.

Jess was GREAT! She did everything she said she would and sold us the vehicle we wanted the same day! She also showed us how to set and use the Apps and how to use the portal to go back and refresh if necessary. We also came back a second and she helped us with learning things we did not pickup the first time Great Salesperson!

From the moment we walked into the main office we were treated with courtesy and friendly service.Charlie helped us look at two cars we had identified and then we test drove them both.Eventually we made our choice and are thrilled.

Best Service Department I have ever used.. All my questions were answered with honesty..I didnt feel like I was being taken to the cleaners so they could charge me extra for something I didnt need..

Wasnt a bad experience Jesse was awesome Ill be back later for my car. She did everything a car salesman should and didnt leave anything out gave me all the information I needed plus more and while waiting she came back and let me know what was going on. Anybody who comes in need of a car should see her all staff was pretty friendly well worth the visit.

I visited the “Express” portion of the Giles Nissan Dealership of Lafayette, Louisiana on March 26, 2021 during the 10 o’clock hour. My service here was top notch from the beginning to the end. The 3 or 4 gentlemen that worked on my car to provide the services of an oil change, tire rotation and state inspection were professional and prompt. There was no inappropriate language, which I can appreciate, as I sat in my vehicle while all services were provided. To top it off, I received a vehicle inspection video, created in real time and I watched it before leaving the facility—this system is IMPRESSIVE! Thank you all for phenomenal service!

Friendly staff. Quick service. Very knowledgeable. Quick lube department is the BEST!!! But frustrating to get a callback when you leave a message or call for parts.

I love my new Sentra Nissan. Giles Nissan made me feel like family. Very great customer service. Chris Louwien was so helpful and patient and help me really understand everything about buying a new car.

The people are very nice. The only thing I didn’t agree was that the diagnosis charge. I already knew that the door handle was broken, however they charged me $90 just to tell me that the door handle needs to be replaced! I don’t think that was fair. The service was fast and people are very polite, the lobby is vey comfortable too!

Great place to do business at. Jenny took care of all my needs. Everything i needed got fixed perfectly!!

This was by far my most pleasant car buying experience. The salesman Mike was extremely knowledgeable and very friendly.I will definitely recommend friends and family to go check out Giles Nissan of Lafayette.

First of all, I want to give a huge shout-out to Vicki. She kept me informed about every step of my repair and she was awesome. A big thank you to the technician who repaired my car. It drives like a new car. If you have a Nissan and it needs repairing, I recommend Giles Nissan. I also got my car inspection from Giles and the people over there were wonderful too.

We had Tommy as our salesman! What an experience! We traded in both cars for safer, more baby proof Nissan kicks! Very grateful for his time, kindness, and professionalism! He genuinely cares about his customers and it shows! Go see Tommy!!:)

The express service area is very easy to get I and out of. They gave me an accurate wait time estimate which I really appreciate.

Very friendly staff and knowledgeable service dept. personnel. They do excellent work and will always try and work with you on fixing what needs to be fixed versus what can wait. They also honor and help their customers get warranty claims pushed through on extended warranties.

The service was very quick, they completed it in 15 mins. Multi-point check point was completed too. Kudos to Nissan express service team!

Went in just to look and ended up with a great deal, great trade in value and a very friendly and knowledgeable sale rep. Hats off to Charlie, He was amazing. and drove away with my dream car. Absolutely in love with my Rouge

My wife and I were able to find a Volvo xc40 at Giles for a very reasonable price. We were treated very well by everyone at Giles Volvo. Heath Campbell was our salesman and was a joy to work with. I normally hate the car buying experience, but this was the best experience I’ve ever had at any dealership. I would highly recommend going to Giles Volvo if you are in the market for one of their vehicles.

Tyler was the man!!! I wish every salesman was like him. He was not pushy, no greasy salesman act and calmly moved us through the process. I would buy a car from Tyler any day. Finance guy was a little pushy but my wife took care of that. If Tyler representatives the dealership, then it’s an A Plus.

Alex and Jordan went above and beyond to help me through this process. They were never pushy and told it to me straight. I’ve very thankful for them helping me.

Employees are very nice and understanding. Very fast service.

Great experience, great customer service, thank you Colby LeBlanc you made it easy for us.

I had the best experience in the last 35 years of buying a new car with Nissan

Giles service my care today and it was repaired in a timely manner. Thanks to my service advisor great customer service. I will be back!

I called as soon as the business opened. I was told the vehicle was available and said I wanted to purchase it. They gathered all my information and said they were working on it throughout the whole day. At the end of the day they told me the president promised it to a friend of his. Meanwhile they ran my credit and everything. Terrible experience.As follow up...about 30 minutes after the dealership responded to my review, I did exactly as directed and called the number provided. I was transferred to the sales managers voicemail. I left a voicemail and have never been called back. Once again a negative experience. So, if you are reading the reviews, dont think that they are actually resolving the negative reviews.

My first Volvo I didn’t even purchase from Giles. I tried but they just weren’t able to get the car I wanted at the time. Everyone in the service department was very helpful and accommodating for the 2 1/2 years I brought my XC40 to Giles to have it serviced there, even though I didn’t purchase it at their dealership. I knew my next purchase was going to be from Giles, and it was. A new XC60. Salesmen are friendly and helpful as well. Thank you for always taking care of me and here’s to many years to come.🥂

Highly recommend Giles Nissan. Very friendly and knowledgeable staff.Thank you Mr. Jordan Sanchez and and Mr. Thomas Miller for making our car buying experience a pleasant one.

Our salesman “Wes Sonnier” was polite, professional and knowledgeable. Never overbearing or pressured us into purchasing a new vehicle. We are excited about our new 2021Nissan Rogue Sport.

Everything went well, Praise God! Mr Mike Walton was very professional and I appreciate how he went the extra mile to get the deal done. Even when I ran into what seemed to be delays he kept me encouraged and he didn’t quit until I drove off the lot in my vehicle. Thanks for allowing The Lord Jesus to use you to be an answer to my prayers. Many blessings to you Mr Mike and everyone else who was apart of this process! Thank you King Jesus for everything!

Lube services was awesome and fast.Customers service was polite

Love my outback .....my sales person went over and beyond,, explain everything and has continued to do so,, great support,, thank you Rosalyn. For your excellent service and consideration, and when we followed up with service department they were so caring and professional and knowledgeable. ...

The whole staff went above and beyond and Chris did an amazing job maintaining my nerves while going through my very first new car purchase. I am over the moon happy with my new ride and the service I received at Giles Nissan Lafayette.

I had a great experience with Giles. They took care of me and gave me a great deal on my 2021 Nissan Sentra. I would definitely recommend Giles to all of my friends.

The personnel are prompt and friendly, but professional as I expect. They contacted me as soon as there was a diagnosis and with the price. I trust Giles over other dealerships I have had work done on my vehicle, not just in this area but out-of-state.

Mike was amazing we went in to buy a used vehicle and he found a way to get us into a brand new vehicle with a note that was not much more than what the used one would have been! They even got the vehicle brought in from a sister dealership all in the same day!

I received service there. I wont go into details because its a sore subject, but I definitely received better service at allstar volvo.

Im going to be honest, they are lucky I even give them a 2 star. I got my 2013 Chevy Equinox from this company July 2020. Was told it had a 5 point inspection done on it, or whatever it is called. GREAT! Test drove it around the lot and it was PERFECT. Great for my family. Take it home, the next day the suv would NOT start, so I had it jump started and brought it back to Giles. They tested it and found out it had a bad battery, No big deal, just switch it out. Well they didnt have a replacement, so I had to wait. After 3 hours I had to get to work, instead of putting me in a rental while they waited on the battery, I had to PAY for their rental. Fine a little more than 100 dollars lost and a few hours at work. Get the suv back the next day, and everything is ok, except for the 2 recalls I get on it (one according to the letter was a recall from almost 2 years ago). I got those fixed. Well lets fast forward 7 months. Thursday (3/4/21 7:15 AM) my car sputters at a red light and wont move! Get it over to the side of the road, and notice a TON of transmission fluid all over the ground. I called Giles, and was told to have it pulled to the service center there. I did that using my roadside assistance program. At 4:20 they call me and tell me they cant fix it and I need to have it towed to a GMC certified service center. Which I did 120 dollars to have it towed. Well Service Chervolet just called, the connector that holds my transmission line on WASNT EVEN THE CORRECT CONNECTOR! IT WAS RIGGED ON THERE. They replaced it and put the proper connector, and refilled my transmission fluid, now the car is running again, but another 300 dollars out my pocket ON A CAR THAT SUPPOSEDLY HAD A 5 POINT INSPECTION, AND THAT IVE HAD LESS THAN A YEAR.. had to be in a shop 3 different times in a year.. hmmm.. I would NEVER go back here for a vehicle or send anyone there either!

Fast service! Very knowledgeable and helpful staff. Love the quick service

Wes Sonnier was my salesman and what a great experience. He meant all my needs to me in the car I absolutely love. Altima SR Turbo great deal! Went back with my spouse 2 days later and purchased a truck from him.

They give excellent service and bend over backwards to help their customers!

I traded in my 2014 Sentra for a 2021 Sentra, Whalen went above and beyond to make sure I was leaving in this car! He was outstanding! I highly recommend Giles!We love our new car!

Very pleased with the service from Giles today. I was in and out in no time and all the staff was very friendly.

Jordan Himel and Jordan Sanchez were so helpful, professional and worked very hard to get me the best deal!!! Would recommend these two guys to anyone.

Great people to do business with and very fair. Leo was great to deal with

Husband brought in his car. Was told it needed a 40pt inspection for $119. He asked if it included the oil change which he was initially going in for. He was advised it did. I know this because I was on the phone with him listening to his questions answered. When the service was completed he was given a bill of over $200. He questioned it & they “knocked” $20 off. This is absolutely terrible for you to mislead very loyal customers like this.

Whalen went above and beyond to make sure i was leaving in my dream car! And i am loving my car! I traded in a 2014 nissan sentra, for a 2021 nissan sentra!

Bought a new 2021 Nissan Rouge!!! Absolutely in love with it!! Jamaal was an excellent sales man getting me into a much need and deserved new car!! 10/10

I was in and out in less than 30 minutes!! Everyone was very kind and an advisor came to my car right when I drove up!! Thanks Giles Nissan Express for caring for my car like it is yours!!!

The Nissan oil change service is always quick - even when I drop in without an appointment. I don’t know how they do it, but I appreciate their help!

Quick and efficient service; clear explanation of what was needed to get my vehicle in good shape as well as what comprised the final charges on the bill

Giles Nissan service department is awesome! Friendly service writers. I’ll definitely be a repeat customer when my vehicle needs servicing😊

Very efficient service. Good courteous people.

I have a wonderful experience with every visit. 2nd new vehicle purchase, service dept is thorough, car wash is an added bonus. Just love it!

Johns Nissan of Lafayette youre the best!!! So friendly made me feel like family....Thanks so Much!

I WENT TO HAVE MY SENTRA NISSIAN TRANSMISSION FLUSH THE SERVICE WAS EXCELLENT AND IT DIDNT TAKE LONG FOR THEM TO DO THE WORK.

I had a great experience when purchasing a new truck here. They have excellent staff and great, clean facilities. I would definitely recommend to anyone looking for a new vehicle.

Bought a Nissan Titan SD from this location. Good service and communication. Wished they could have arranged shipping as we had to do it ourselves. But overall good experience and really happy with the truck.

Great Service ... Salesman Jordan a special thanks for going the extra mile

I think this is the third time I’ve had to bring the truck in, maybe the fourth, always excellent. I do want to let you know that I had a check engine light the day before the big hurricane in Lake Charles. I am the Director of AirMed services an integral part of the rescue effort. I contacted the service department they took me right away and fixed the truck so I could be in the fight. You don’t know how much that really meant to me, thank you

Wonderful place if you’re looking for a new car or preowned car. Friendly employees and they’ll try their best to work with you and try to get money off the final payment where applicable.

Amazing service thank you so much to Mr. Mike at the Express-Lube best attitude ever I appreciate workers like him who take the time to explain something to you!

Normally my experience with Giles is awesome I’ve purchased a car a few years ago and everything was perfect however this current experience was awful the sales rep was rude and I did t appreciate her telling my 2010 nissian murrano was only worth 50 Dollars and didn’t know the the price of the used car she was trying to sale me . Jess was the saleswoman very unprofessional.

Very helpful, no other place even considered helping me out

Really great experience! We had been looking online trying to decide to buy used or new and then what brand of SUV that we really wanted. I had gone and tried out a few others but kept coming back to the Muranos. We went to just look in person. We were not tackled in the parking lot and forced to buy. Chris and his team were great at showing all the features and helping compare the different models. With the rebates and already great prices we bought a 2021 Murano. When we picked it up again they were great at going over every inch with us showing any features we had questions about and making sure everything was up to par. I would and have recommended them!!

Plan to do more business with your guys, really felt appreciated

Wes was great!! Very please with my service and love my new armada

Great service great place . Vicki Winston amazing and really cares about u and yr vehicle thanks Giles!!!

Love my free car wash to keep my Subaru looking good.

After having my check engine light on for months they were finally able to figure out what was wrong with my truck. Put me in a loaner until it was fixed. And Elle my service person made sure I knew what was going on with it every step of the way. After numerous failed attempts by others they made it happen!

Great, efficient experience - strong communication and easy process to move quickly in and out the door. Questions where answered quickly.

Efficient and professional service while having my vehicle inspected.

My sales rep Jordan was very knowledgeable. He met my expectations and then some.

No run-around, and very accommodating. Good communication throughout, however never received diagnostic video. Thank you

Best experience I’ve ever had buying a used car! The team at Giles made the process easy and stress free. Colby and Simon helped me find the vehicle I really wanted instead of trying to force into something they really wanted to sell (like most of the other lots I visited).Jason and Magnum PI worked late on Halloween to get my loan processed so I didn’t have to come back the following week.Everybody was very transparent and honest during the whole transaction..All around it was awesome and I don’t think I will buy from anyone but Giles in the future!-Josh

Sold us a vehicle with a big yellow “lifetime warranty” tag on it while the warranty actually expires at 100k miles (false advertising at its best) and covers next to nothing during the active warranty period. We had engine trouble with the vehicle within the first 3 months, they wanted us to pay up front to diagnose and repair “in case warranty did not cover it”. After going into further discussion, we were told they cannot even work on the vehicle they sold us, and we would have to go to Audi and pay to have the vehicle repaired with them. We will never buy from this dealership again.Edit: To add to this, a manager at Giles reached out to my wife almost instantly after this review was posted. (How convenient that they knew exactly who we were despite me not having my name posted publicly) She was told that is not how we should have been treated, and was asked for information about the sale and told that she would be called back with a remedy. Here we are, months later, no call back and still driving a car that is stumbling in cold weather. I guess it’s time to file a complaint and fix the vehicle out of our pocket. To make all of this worse, my wife was 7 months pregnant when we bought this car. The staff and the salesman knew we needed something reliable and secure. We traded in a smaller vehicle that was in near perfect condition and only had 23,000 miles. These people knowingly put a pregnant mother with 2 children in a problematic vehicle with a fraudulent warranty policy!! This company is awful and has no sense of morals. I’ve attached the screenshot of the vehicle with purchased. If you see a big yellow “lifetime warranty” decal on any of their cars, run for your life. It is not lifetime by any means and even if it was the company will not honor it.

Chris Louwein was very professional and patient with us. Made sure all of our questions were answered.

Heath did an excellent job in helping me navigate my purchase. I am very happy with the service provided.

Elle was helpful and efficient in getting my service visit set up. Repairs appear to have been done correctly and AC is working well!

Do not deal with this dealership. My daughter went here to have tow breaks put on her Nissan Truck. They sold her the part for $600 then told her that it would not fit her truck and will not refund the money for the part. Very Poor customer Service! If I could give them a negative I would. I have recordings to prove.

I love Giles Nissan. I have bought 3 vehicles from them in the past 10 months, because they have made it so easy to do so. First we got the truck for my husband. Daniel, our salesman, worked on that deal, to find the right vehicle, price, and financing. I appreciated him so much, I went back and traded in my car for a new Murano with him, and he really had to work hard to find me a vehicle. I wanted something specific, in a specific color, and they really came through for me after hunting it down. They worked with me on financing and got me the right deal. I was so happy with them and Daniel that I brought my son immediately over and traded in HIS car for a new one with them. Tommy helped us with that, and found him a great car that my son loves. I have had horrible experiences in the past with other dealerships, so I am happy to say that this dealership is different. The people are friendly, they listen, they really try to work with you. I really appreciate them and a big thank you to Daniel and Tommy especially for all the help. I have pestered them unmercifully, and not only have they put up with it, it doesnt seem to bother them at all. Theyre always happy to help. Thanks, guys, and thank you Giles!

Would not do my inspection sticker because my registration expired yesterday. I was never mailed a letter or anything letting me know it was expiring.

The salesman (Luke Boswell) met us in the parking lot when we arrived. He was friendly, engaging and asked a lot of helpful questions to assist us in narrowing down our selection. During the test drives, he proved to be a knowledgable source of information about the car features. Throughout the process, he was intentionally helpful without being pushy. He was also patient and sensitive to our needs as he guided through the purchase process.

Wow what a service team you guys run. Fantastic on every visit Ive been