I recently purchased a Volkswagen Atlas CS from Smith and had a great experience! Kevin was super helpful and truly knew all details about the car I was interested in. Can’t say enough about how accommodating and helpful he was- especially compared to my other car buying experiences! He provided the level of customer service that would keep me coming back and recommend this dealer to family and friends. Thanks a million, Kevin!

My experience with Smith Volkswagen, starting with Mike Eller who sold me my new VW Jetta, has exceeded my expectations. Hes helped me understand the features of my new car. Mike was both informative and patient with me. I feel like I made a new friend. Everyone I encountered at Smith Volkswagen on the day that I purchased my car and on the days since have been kind and professional. They all demonstrate just how much they care about their customers. And I consider them exceptional!

Great staff, friendly and very knowledgeable across their new and any used cars. They made the car buying process quick, simple, and enjoyable!

Great company great customer service during and after the sale. They arent perfect but what company is? I ubered heavily for 3 years so Ive been here quite a bit for scheduled services. Theyve always respected me and my time. The few times Ive had issues theyve addressed them fairly. Id recommend Smith to anyone.

My son who is an active Duty veteran took his car there for a clutch replacement. When he picked it up the check engine light came on in which he took it back to the dealer. They replaced some kind of flapper valve. After driving it for a little bit he noticed a noise that sounded like it was coming from the  clutch. In returning it again was notified that the mechanic took it out for a test drive and the motor blew up in which they want him responsible for all cost, totaling close to $10,000. The dealer has insurance for this purpose. So why are they not taking care of it ? Is this how we treat our military personnel?

Was really excited to go test drive the new 2021 VW Atlas and didnt really have a good experience. I felt like I was rushed and not really listened too. I test drove the atlas and was not very excited. The sales staff showed me the basic features in the car then took me in to talk about pricing and what I wanted. I told him what I wanted and they couldnt do nothing for me. I thanked the staff and walked away. HOWEVER, I did purchase a BEAUTIFUL 2021 VW ATLAS but not from this dealership.

Came in for diagnosis Monday 6/21/21. Needed to fix headlight and check engine light was on. Essentially paid over $100 just for them to confirm that it was a wiring issue like I expected so they did nothing and quoted me OVER $900 to fix and replace everything. Check engine light was still on after leaving therefore making a waste of another $100. Rescheduled for Wednesday but didnt bother coming back since it would be another two hours out of my day tbh. Ive had trouble with this dealer before with quoting me for expensive repairs for my 2011 Jetta that isnt even worth a dime and their horrendously slow service. Trading in my car next week for something better and I will not he returning to this dealer for ANYTHING.

I Loved my experience at Smith VW! After multiple attempts to fix my vehicle at another location, and being told it was unable to even be corrected. I took my Passat to Smiths VW to be repaired, Tony in the service department was awesome! I dropped my car off Thursday evening and they called Friday morning to let me know it was all fixed!!! George the mechanic, repaired a issue I had spent 6 months trying to have fixed at other locations! Jason also followed up to make sure everything was up to my standards and I truly couldn’t be happier! Thank you again!

A once amazing service department now quite the opposite.I would love to say my complaint is purely because it took 10 days to replace intake runner flap motors on a 2006 Audi A6 Avant, but it isnt. Everything that could have gone wrong did.Dropped off the car on the 22nd with Bobby, a service tech, stating it had a P2006 Engine code and I wanted to get an oil change while there. They stated they would do an engine diagnosis and figure out the issues.Later that day I was told it was the runner flap motors. Asked if that is near the intake valves and was told yes, so I gave them the okay to do the valve cleaning on top of the runner flap motors and oil change as they were already there. Agreed on the work being done and I was told to put down a 500 dollar deposit for the work to be done. All paid. All good. Talk to you soon.26th rolls around and no word from Smith VW. I call and find out that they were waiting on a gasket and it would be done early next week.29th rolls around and still no word, so I call. I was told that day that they were waiting on 1 bolt. And that they most likely had the bolt in house, but never checked during the 3 days. Will be done tomorrow.The 30th rolls around and I get an email, not even a phone call stating that the valves are dirty and need to be cleaned with an extra 517.50 tacked on to the quote. Even though we had already discussed and agreed on getting the valves cleaned. . .At that point I drove down to the dealership to get a better idea of why this was taking so long. The service manager, Jason Willey, was nothing but dismissive, cold, and would not take responsibility. His catch phrase being What do you want me to do about this?. Didnt even know much of anything of what was going on, what had happened leading to this issue, and also refused to acknowledge it as an issue. I demanded that the extra 517.50 be removed from the invoice. After much headache, that was what was done.When I asked why he didnt chime in when the car had been there for a week sitting, his response was I deal with 50 jobs a day, do you think I can keep up with them?. Just constant excuse after excuse.31st rolls around and at 4pm I am told I can go pick up the car. Car repair is paid, I start the car and drive 2 feet and the check engine light comes on. Looked at the mileage and it was obvious the car had not been test driven before I was told to pick it up.So I sit for 1 hour being told it is a vacuum line. 1 hour goes by, it isnt the vacuum line, they will have to diagnose it tomorrow as it is closing time and home I go with no car.The next day I wait until 10:30am, no call, no response, no nothing. So again I call. I am told it was a vacuum line. When I asked if it was a 2nd line or just that 1. No proper answer was given. When I asked why the car was not test driven yesterday I was given attitude and an excuse response of It is a 2006 car, what do you expect?. . .I was calm throughout this whole transaction. 10 days to get intake runner flap motors and a valve cleaning done. All because service techs wont listen to the customer, will not take issues as a priority, and seemingly just do not care about the customer if there is an issue. It was extremely upsetting to see the service manager act the exact same way.

Good staff, good selection of new and used cars, and a good service center.

This is my first time shopping at Smith Volkswagen. I am very impressed. The salesman Jeff is knowledgeable and patient. He let me really feel comfortable asking all the questions I wanted. It made my purchasing decision really easy and relaxed.. no pressure. I am so happy with my brand new Atlas. I have a few friends that I would definitely recommend Smith Volkswagen to in the future.

Awful no honesty or service, No wasting my time ever in that place and you shouldnt either

If you need to buy a good car go to Smith VW. Everyone there is super nice and helpful. They arent pushy or in your face. I had such a great experience there when I bought my Jetta. Seriously if you want a nice car and dont want to deal with annoying people go to Smith. Thank you Andrew and Will for all your help. You guys rock. IF YOU NEED A CAR GO TO SMITH VW.

Zero compassion service department. Be prepared to bend over backwards to accommodate their mistakes if you want your car fixed.

Absolutely loved the car show they have cant wait till next years

Matt Stevenson and the team at Smith VW are top notch. They are a prime example of what a vehicle dealership should strive to be. I greatly appreciate the time spent here.

Service is unprofessional and flat out unknowledgeable about proper pricing and estimates. The amount of times as a customer I got called bud And the fact that my personal situation related to the vehicle was being laughed at by the service team after I informed them about my cars issues. In addition on March 13 went for a simple oil change and found when going to my vehicle it had a drawling on the rear windshield that was disturbing and unprofessional.

From the time I came in 6yrs ago (2014) to buy a car, the salesperson and financing dept were super friendly and worked hard and fast to make the process go smoothly. Ive spoken to them since then and they still make me feel special! Same with the service and reception dept. Theyre extremely helpful, informative and patient whenever I have questions. I always have a very pleasant experience whenever Im there plus their waiting room is very nice.

I had a great experience at Smith VW. Everyone there seems to be helpful and real. The place just has a good vibe...... I have been Looking for a car for my daughter who’s about to turn 16. This will be my 3rd car purchased here over the last 20 years. I had some questions about safety and was considering both new and used. Matt Stevenson who is a sales manager spent time with me and made sure I had all my questions answered.. I never felt rushed or pressured. I trust them and will continue to send my friends and family. Thank You!!

The team at Smith VW were down-to-earth and knowledgeable. The entire process was a pleasant experience.

I recently bought a preowned vehicle here. They do not offer any type of warranty on the car what so ever . not even 24 hours. this was a real disappointment.So you drive it off the lot at your own risk The following day Ichecked the fluids! there was absolutely no washer fluid in the reservoir. Then The following day the sun was beating down,so I went to close the sunroof sun screen, It was inoperable and jammed in the full open position. They did not offer to take it through Maryland inspection, so that cost is on the customer also. I feel the service department fell way short on the reconditioning of this vehicle.There were clearly a couple of dents and a quarter size paint chip that could of been easily fixed but they were also ignored. The lack of detail shows through on this car. So, hence the 1 star rating. I will not recommend this dealership for a preowned vehicle.

Kevin was a Great Salesman once again!!

I HIGHLY RECOMMEND Smith VW! The entire staff was cordial and professional, and they really made the car buying experience pleasurable. Will Deblois was extremely knowledgeable, and he had us in and out quickly. I will never go to another dealership again! Thank you to theSmith VW team!

I had the best and easiest car buying at Smith VW. Matt and Joe were extremely helpful, knowledgeable and friendly. Car buying can be intimidating but they made the process seamless.

A few weeks ago I purchased a Golf GTI, my dream car ever since I remeber my dad driving one. I initially went to look at a certified pre-owned that had a really good price. After speaking with Andrew OBrien, however, decided to purchase a brand new 2019 GTI SE. He had a great passion for explaining the VW line-up, not just the GTI. As a first time car buyer I was nervous but Andrew and the team at Smith VW really gave me a great experience and I look forward to working with them in the future!

Although we did not end up buying our vehicle from Smith Volkswagen, I wanted to express how great the service was from Steve, the Sales Manager, and Joseph Robinson, the salesman. Both individuals were very helpful and knowledgeable and they did not pressure us at all, which will keep them as an option for future car purchases.

I had my Atlas serviced at this place. It was 450 dollars for only oil change and some minor things to start with. I thought i should spent it as it is a dealership. After 6-7 hours when I called to pick up, the guy said they have not started working on my car. They will try to finish whatever they can., which was very poor since I had dropped my car first thing in the morning. Another 2 hours later when I was called to pick up my car, the guys was telling me only certain things were done out off very small routing service and recalls. Still I just picked up car, thinking they must have done service right.Now 2 weeks later my washer fluid ran dry, which according to service they should have topped up. Now I have real doubt if they did any of the service including oil change, or tire rotation or spark plug change. In the name of dealership service, they just want to provide poor quality service for very high rates, and not do everything or anything as a part of the service.Volkswagen should look into dealership like this.

Have had my car here several times and have spent ALOT of money here. I’ve been having a transmission issue lately, the first time there was a noise coming from my transmission, they called me told me it was internal and the only way to get rid of the noise was to replace the transmission. 12000 miles later the transmission they replaced starts to grind in 4 different gears was told it would not be covered under any type of warranty and they couldn’t cut me any kind of break so I paid them to replace the transmission for the second time. 1800 miles later my transmission starts to grind once again, it’s currently there now waiting to hear back. They don’t care about loyal customers here and I won’t be returning here for service again after this 3rd time.

Im a VW car enthusiast, maintaining my own Tiguan with APR Stage 1 software.Every time I screw something up, these guys are helping me to find the exact cause.This is my third time in this shop and I want to thank Jason (service manager) and his team for doing the honest service.

Everything was good, would have given them a 5 if they washed the vehicle when it was finished.

First time buying a car here. Never owned a VW before so will see how it goes. Dealer was clean and professional. My best expirience buying a car. Would recommend.

The sales team took there time with me and made sure I was 100% satisfied I live in md about 45 min away and it was well worth the drive they will get all of mine and my family’s business from now on you will not regret doing business with smith’s vw!

I love everything about this dealership, Mike was the gentleman that helped the Ohene family out with a purchase well worth it. Thank you for providing excellent customer service.

Notice how all the higher reviews are in the sales department? Take a look at all the 1s.... service department issues. I had the most insulting, embarrassing, and degrading experience with the service department. I left with nothing fixed, because I was so deeply concerned about being treated without any respect. Jason, please don’t add a rebuttal here. If it were possible to leave ZERO stars I would.

Awesome service, wait time was a little more than expected. However, Its a very challenging time abs its understandable. We have to be fair to these businesses who are still providing services during this time. They only got 4 because courtesy van wasnt available se o I spent all my time there.

I purchased a car for my son from this place never noticed it was a damaged to the car I tried to get it fixed since they never point the damage until it was a done deal of course they never offer anything because the car is a preowned and it was my fault not to look for..😡I received a phone call from Jason hoping we could resolve this issue. Instead, all he told me was that it was my fault and tried to pressure me to change my review. This is how you treat a single mother who is trying to help her son get started in life after graduating from college?Well

Needed to get a new key made. After being billed $280 i assumed i should be good to go. I was wrong. Service department told me my fob couldnt be programmed because some module was bad. They said i would have to spend 190 on diag and then on the new part that was needed. I denied that service because i knew that it seemed incorrect. My friend was able to plug his diagnostic computer in to my car and get my fob working completely functional in about 5 minutes. Not sure if i was being lied to or if theres a lack of experience & knowledge at smiths service department. Also compared to other dealerships after the fact and realized i could have saved $100 with another dealer. Honestly i dont feel comfortable bringing my car back for anything else.

Had a tremendous experience buying a used GTI at Smith. Andrew was an awesome salesman never pressured me worked to accommodate me as best as he was able. Chris in service was tremendous as well! Customer service isn’t dead after all! If you live in the NE go to Delaware and buy a VW if your in the market!!

Just bought a pre-owned Audi SQ5 from Smith VW. Andrew and Matt made the process incredibly efficient. This was my first time visiting this dealership, which was clean. The sales price was competitive and the trade-in price was extremely fair. Would highly recommend. Thanks!

Best Dealership I’ve been to. The whole staff is amazing. If you need anything ask for Kevin, he will get you in the car your looking for! Already thinking about getting another vehicle from here. Check them out you won’t be disappointed!

Just purchased a vehicle (2014 Toyota Corolla S) from Smith VW and had a really great overall experience. Zero complaints, had a very smooth, hassle-free process from start to finish. The original sales rep Justin wasnt high pressure, was friendly, and very helpful. He brought in Jeff who I believe was one of the sales managers, who ended up helping out significantly with the financing approval and also making sure he took care of the 1 concern I had (brake pads being too worn down) before I was willing to move forward. I left Thursday night after putting down a deposit, then came back Friday afternoon to find the car detailed, cleaned up, and the brake pads replaced! That definitely helped secure my decision and put any apprehension about making the purchase at complete ease. I originally walked in planning to use the pre-qualification through COAF, but Jeff & Brian were actually able to get me a better % rate and lower payment through another bank. Ended up working much more in my favor and Im glad they offered that as an additional option. Honestly, I couldnt have been happier with the experience thus far. Ive only driven the car for 24-48hrs so far, but this is one beautiful vehicle. Thanks for everything Smith VW!

All I can say is THANK YOU! You guys have totally given my boyfriend so much happiness. Rick was our salesman. He had the car ready for us and took us to a great route for the test drive. He was efficient in collecting information and returned quickly with responses. He stayed after hours just to make sure we drove off of the lot happy. Jeff was the person we had negotiated the finances with mostly. He was pretty stern, understandably, but totally met us in the middle in regards to our expectations. Matt was our finance paperwork rep. He explained the documents we had to sign thoroughly, but also did it in a fast pace manor so we could wrap up quickly. I recently purchased a car from a different dealership and I would say that these guys far surpassed my experience there. We are very happy. Will definitely be back very soon.

Smith VW staff made buying a car easy. Couteous, friendly staff. Highly recommend.

First and foremost, these reviews on Google are fake. They are manifested from fake accounts to boost their credibility. If you don’t think so, look at other reviews sites. In fact not sure how this dealer is in business. The sales person who was supposed to help us was rude, kept mumbling under his breath making us aware he did not want to help us until we got the point and left. Why you ask? Because we said we wanted to try out all three cars (Mazda 3, civic, Jetta,). before buying thus he did not think he would g a sale that day. I will not be back to this dealer, my kids will never shop here. They have lost 8 potential customers . To much competition in this industry to have to deal with childish, rude, immature, pathetic staff. Buyer Beware.

Very helpful. Accurate pricing. Will work one on one, straight to the point.

Very happy. Thanks guys.

Let me start by saying that I am picky with who I let touch my cars. With that being said, I would never hesitate to take either of my fully modified cars or my girlfriends stock Tiguan to Smith VW. Whether its for an alignment, a t-shirt, an aftermarket intake, or a simple oil change, Smith VW is the one stop shop. My MKV R32 recently needed the 80k service and I needed it done as soon as possible. I called and spoke with Service Manager Jason Willey and he not only got me in on the day and time I needed, he had the car done and ready for me an hour and a half ahead of time. Weve already purchased two vehicles from Smith VW in the past two years and we will surely be back to purchase more. The friendly atmosphere and the enthusiast based staff make it a pleasure to do business there.

We just bought a 2019 Jetta S from Andrew at Smith VW and I have to say that I was blown away by Andrew. He went above and beyond to make sure that we found the perfect car for us, which included my husband’s very particular specifications. Our experience with Smith VW was fast and easy and I actually felt safe pandemic wise with how clean the showroom and office area is. I will definitely return the next time we’re looking for a car.

Fantastic sales experience, and great customer service after the sale. The only place Ill buy a VW from!

I was in the market for a new car. I researched a few online and found the one that I wanted. I called to check the availability and was able to go in person the next day. Justin White took great care of me. I was in and out in 2 hours. Everyone was so friendly and helpful. If you are looking for a new or used car, I would definitely recommend this dealership.

Best service i have ever had while buying a car. Everything was quick, efficient, and everyone on staff is extremely friendly. I highly recommend checking this place out if youre looking for a car!

Friendly, professional, quality servise dealership. Also they do not rush you with purchase.

Fantastic service! And vehicles.

Living four hours away from this dealership, I called with very specific questions. Tom took the time to record all of my questions and go find the car. He called me back in about an hour and answered every single one of my questions. While I chose to not buy the car, in the future I would not hesitate to purchase a car at Smith Volkswagen. Professional and honest.

All around best car buying experience we’ve had. We couldn’t be happier.

Got my car flash tuned here really good service and honest advise

WONDERFUL - 100 STARS!!! I love these guys. I had Andrew who was so kind to wait for me even though I came in later than his shift, he’s such a sweetheart and really funny! He was helpful with showing me the features of my NEW used vehicle and explaining everything to make it simple. I’m so happy I could cry right now. Jeff the manager is THE BEST manger in the whole entire world! (I would kiss him if Covid wasn’t hiding in the air somewhere 🙄🤣) He worked with me to get me into my Durango and made sure me and my fiancé are 100% happy with everything so that I could have my SUV. I appreciate them soOOOO much I’m recommending them to my friends and co workers.

Went in with a specific car in mind and drove away in that same car. I’m so happy that Nate and his father worked so hard to get me the car i wanted. Customer service was spectacular and they made sure to let me know everything that was going on step by step.

Love Smith! Great salesmen,great price for great value... Definitely going back when upgrade needed. 5 Star place!!

Went in today and talked to Kevin about a certified pre-owned Jetta. This was the best car buying experience Ive ever had and will definitely come back whenever I want to buy another Volkswagen. The process was short and painless when I found the car I wanted. Im in love with this car. Thank you everyone who was involved in the process and made this experience pleasurable.

Nice Place to do Business, Great Team of Customer service

Smith is the best dealership! Everyone is knowledgeable, professional and friendly! They go above and beyond expectations of a dealership!

Absolutely easy and enjoyable experience from beginning to end. The customer service and quality of information was very helpful. It was low pressure and test driving alone was terrific. I was highly impressed and look forward to continuing my service with them when needed. Keep up the fantastic dealership and thank you for a great experience!

What a breath of fresh air! I loved dealing with Smith Volkswagen. They are customer focused and will bend over backwards to help you find the right vehicle for the right price. Thank you Mike and Brian! Happy Father’s Day!

I wanted a good price based on available data. Check. I asked them to help me do less paper in person and instead preferred to fill as much as possible out in advance of the pickup. Check.I found Jeff to be honest and personable and Rick to be an excellent guide of the car and process.Would I buy another car from them? Yes, yes, and yes...and they are 70 miles away from me!

Kevin and the whole team were fantastic to work with! This was the most easy and quick car buying experience that I have ever had. I will definitely refer people their way and use them for future purchases in the future! I love my new car!!! Thank you all very much.

From sales to service, Smith Volkswagen is the best! The last two times Ive been there Ive had nothing but fantastic service. I went to just look around and ended up leaving in beautiful cars! The whole staff is friendly, honest and very helpful. I highly recommend them and will never go to another dealership!

Exceptional Customer Service and we were thankful for the additional information weve learned about locking and opening our car doors. In addition, learning how our extended warranty works.

Will was an extraordinary salesman. He was great and very knowledgeable. Although I did not purchase a car from Smith Volkswagen. I wanted to voice my experience of how refreshing it was to work with a dealership.

Worst experience ever at this dealership! We have been loyal patrons of this dealership for years. The car that was being serviced was purchased from Smith Volkswagen and all of the service has been performed by them. We had extensive mechanical work performed as well as 4 tires replaced. It was also suggested that we have additional work completed to save on a future repair. We opted to have all mechanical work & tire replacement done at once to ensure dependability over the winter months. When we went to pick the car up it was sitting on the lot and the rims were covered with grease (a brown substance). A closer look revealed damage to all of the rims! We requested they be cleaned off so we could actually see them. The service manager Jason W. complied with our request. The damage was then very visible however Jason W. denied any responsibility. We then had the “pleasure” of speaking with his manager Jason Smith who also denied any responsibility & stated this was “old damage”. The problem is that the so called “old damage” was not present before the tires were replaced. My husband had just detailed the car prior to this repair and the car is garage kept. We have never been treated so disrespectfully by a business owner! We paid our $5200 & left with damage to our vehicle that was not prior to this work.

From the minute I walked I in to the showroom, I was treated professionally and honestly. I never felt as if I was being “sold” and every conversation was just that - an honest conversation. I very happy with my purchase and have already shared my positive experience with many friends and family.

This is my first time shop Smith Volkswagen. I am very impressed. The salesman Will is knowledgeable and patient. I really feel comfortable to ask questions. It helps me to make car purchase decision so quickly. I am so happy with my brand new Tiguan. I will recommend Smith Volkswagen to my friends.

Had such a great experience. Everyone was so friendly, and they went above and beyond to get my into a car with everything I wanted, and for great price! Thank you guys so much!

Easily one of the best service experiences Ive had. The price was fair, work was quick and the staff were extremely friendly and helpful. I will absolutely consider Smith VW for work on my Jetta going forward

Mike was very patient and understanding of my situation. He worked hard to find me a car that would fit my budget and be safe for me and my new baby. I would definitely buy from here again

Smith Volkswagen was very helpful. I was around the Newark area and my tire pressure light popped on. I called and they told me to bring my car in. It took about an hour! It was great!

Rick Rowe made my recent car buying experience seamless and stress-free! His advice and comments showed he understood exactly what I was looking for and I love my car. A great experience!

Everyone I had contact with was super nice and professional. They made a tough situation much easier to manage. I was given an appointment the same day and I didn’t wait long while they fit my car tire.I greatly appreciate there time, patience, and kindness.

I bought my Jetta a few years ago & not only was my sales experience wonderful, but my car has been the best car I have ever owned. Most importantly, the service department is exceptional! Bob always takes great care of me as a customer & of my cars maintenance. I typically can get an appointment within 24 hours & have my car back the same day! I will definitely be purchasing again at Smith!

Thank you for all of your help the last 2 times I have been in there! All of the staff have been really helpful! They were able to explain everything to me in girl terms haha. I appreciate everything that all of the staff from the Service Manger (Jason Willey), Service Advisers and the Service men have done for me. All have been extremely knowledgeable and very quick! Will definitely do business there again! Thank you! :)

Tom was patient, kind and amazing.... despite my two children getting antsy and there being 5 of us he made us all feel comfortable and as though he was going to do everything in his power to ensure that we left satisfied and happy.Thanks Tom

Just like my first experience with them a few months ago when I bought my new Metra, always quick to greet you & get you taken care of. Had a problem pop up last night at 8:30pm, stopped in & got an appointment for first thing today (very next day) & was in & out in less than a hour. Service department was very professional & made sure I left with any & all questions answered. Thanks again for the great experience

Smith Volkswagen was an exceptional car buying experience. I never felt hustled and they really went above and beyond to get me the vehicle I wanted and a better deal than I even imagined. They were accommodating to my special needs son who had to accompany me through the car buying experience. Would highly recommend Rick for sales, Jeff for fiancé and Brian to seal the deal!

I recently scheduled to have some maintenance done on my 2013 Passat. Everything was done in a timely and efficient manner and I couldnt be more pleased. My car has been running great! Thanks to the mechanics and Tonis help, my car feels like new again. Carol Z

Ive had my car serviced at this dealership since I purchased it 3 years ago. I have never been disappointed. Great service, nice people and very nice service lounge with free coffee or tea.

Jeremy and Rick were great! Staff was super friendly. They couldnt give me the payment I wanted, but I still enjoyed my visit nonetheless.

It was good experience, I had on visiting the dealership. Good part is they have shuttle drop off and pick up to your home or office.. one suggestion is if they can have a car wash it will be great.

This is such a great place to buy a car from. Everyone is so friendly and accommodating. Kevin is amazing and made sure I had everything I needed. I came in for a service and it was so easy and quick!

I always get bugged by Volkswagen to leave a review after a visit. I never do because I don’t want to relive the experience. Suffice to say, I look forward to dealing with Smith Volkswagen less then I look forward to a dentist visit.UPDATE:Just got off the phone with someone and they were about as helpful/apologetic as I would expect. Being charged $20 for not refilling the rental when I was told it was not necessary since it was covered under recall is a nice f--- off to a loyal customer. I will not be getting any future service done at this location due to incredibly poor customer service.

Horrible customer service. Terrible sales customer service. Terrible service department. Never go here!! Friends and associates have been here and share the same feelings.

Mike was amazing! Great sense of humor and very easy going. As we walked in after searching the night before after close, we came back in to look at a specific vehicle. Mike was on the way out the door, but stopped and helped us anyway. 3 hours later we were in our brand new Tiguan! Amazing job through the whole process! Thanks a million Mike!

Had an alignment done and car still pulled to one side, i keep track of all my miles and they never test drove it after the alignment so I was on my own to pay for a rental since they wouldn’t have the car done until the next day.Next trip I made a 9am appointment for an oil change, arrived at 9 on the dot and was told that it would be 1 1/2 hours before they could even get to my car.Jason and the staff have always been really nice but unfortunately nice doesn’t fix my car.I was looking to buy a new VW but I don’t think I’ll waste my time there now.

We had an excellent experience with the purchase of our car. Tom Mannino was very knowledgeable and helped us find the right car for our needs. The finance department also did a great job securing a loan for us. We have absolutely no complaints.

Bought a new 2020 VW Passat Rline from Smith VW. The buying experience was very positive. Once we agreed on the price, the whole process took about 45 mins. In and out like the burger place. Loved it. The sales guy, sales manager and finance guy really took great care of me. Awesome team and highly recommend Smith VW to anyone looking for a Volkswagen vehicle. Cant wait to drive my new 2020 Passat.

Highly recommend Smith VW Service. Look for Jason or Bobby. These guys are awesome! Performance and Tuning with Arno is another awesome part of service. I will definitely come back here. Check them out!

I had my 2016 GTI in for service. They are great worked quickly and kept me updated through the process. I live about an hour away and wouldn’t take my vehicle anywhere else for service. Bob and Jason are awesome and very knowledgeable about anything from performance solutions to standard maintenance. Keep up the great work

I found a used car I was interested in online at Smith vw. It was a scion but when I called to talk to a sales person Kevin was was very helpful and knowledgable from the start. I was coming from about 2 hours away and kevin was able to get me the price I wanted over the phone and the car was detailed (very well) and waiting for me when me and my wife got there and we were in and out in less then an hour. Great customer service and friendly staff. If you need a vw or a nice used cat go see Kevin at Smith VW. Its worth the drive.

Good shop. Great knowledge. I have been a fan since I purchased my car there. The staff are always supportive and understanding.

I highly recommend smiths on Kirkwood for sales and service! Ive had such an awesome experience between purchasing my car in 2014 and getting my car serviced between 2014-2017! Andy in service is amazing! His patience to make sure I understood exactly what was going on with my car repairs was reassuring and professional!

Every time I go into Smith VW I’m always greeted with a smile and show me a ton of respect. Whether it buying a new car, car parts or just there for service it’s always a very pleasant experience. I recommend them to anyone.