They were very professional, thorough, and they did an exceptional job!! Mr. Spencer did an excellent job in professionalism and in helping us especially it being our first time getting new AC. Everybody was very helpful!

Did an excellent job on the replacement of our entire AC units. I’m a very pleased with the work and how great my AC is working. The installers were great and very work oriented, they new there job and got it done right the first time. They only thing negative to say was that they forgot to plug the condenser back in to the socket and left it on top of the plug in. But that is the only negative thing that I could even say about ARS. If I was you and was on the fence about choosing an AC Company, I hope this review will tip you the right way. Cause the service I received was outstanding and I will not be going to any other company than ARS for my AC questions or repairs. Great job to all the on the job sight workers!! I really appreciate the work you did

Mike Bonser was awesome! He is an expert and was so great to work with. Can’t thank him enough for how quick and efficient (also quite, our baby never woke up) he was in fixing our AC on a 90 degree day. Thank you Mike! We appreciate you so much

Kris was early, thorough in his explanation and fixed my AC on a very, very hot afternoon. Appreciated timeliness and professionalism!

Very cool tech came and fix my ac unit quick. Thanks again. Great company to work with.

Tony was great, very knowledgeable about what needs to be done to our HVAC. Reasonable and def will schedule more maintenance services with them.

Had an emergency on a saturday, ARS indicated no technicians were available but then called me back later when a slot opened up. Tech arrived early, and i opted to replace my old hvac unit. Sales person arrived sunday, new system installed tuesday. Everything about the process was very easy and all ARS staff were beyond professional. Same day financing was easy as well.

Our hvac went out 2 weeks ago. We were hoping it was nothing major but you know how that goes. Lee showed up and inspected the unit which was 15 years old and it was determined it needed replaced. Chris came about an hour later and checked things out as far as what we needed. We were able to have the new unit installed the very next day. The installers came at 9am and had the new unit up and running by around 4pm. When I got home from work I wouldve never known anyone was here. Everything was cleaned up. They even showed my wife how to use the new nest thermostat. Thanks ARS for taking care of us so quickly!

The ARS crew out of Wilmington, NC were outstanding. David, Brandon and Greg were professional, knowledgeable and worked very hard until the job was completely finished. Being a 26 year retired Marine Corps Officer, I was very impressed. I would recommend this company to friends and family, especially the three men I mentioned. The electrian David was also impressive. I also have to mention the sales representative, Bill he was very professional and knowledgeable. A great man . Thank you, very much Ken Kreider

Service techs are always the best. The company itself has awful customer service & sold me a unit that has needed multiple service calls in yr 3 of ownership. They only warranty labor for 2 yrs.

Nothing but a positive experience! Kevin Skipper was a huge help. We had a diagnostic appointment the same day we called to inquire. Kevin was informative in explaining all of our options and helped us make a decision that was right for us. He answered our questions whenever we needed regardless of time of day and was respectful when we told him we needed time to make a decision. The work was completed quickly, efficiently and with no disruption to us. We will certainly be calling Kevin again in the future if we need and recommend you do so too!

The inspection technician that came out, Eli, was so kind, honest and professional. We have a 13 year old heat pump that he could have suggested extensive repairs on but he didn’t think that would be in our best interest and we appreciate that. They scheduled to have someone come out and give us a quote same day for replacement. So far, I’ve been very impressed by their promptness, professionalism and conducting business in the right way.

Outstanding service. So glad to finally have an HVAC service we can count on.

I met with a representative that gave me a complete understanding of what’s need or not. We agreed on a price and work got started the next day. Work was complete on time wit all systems in good working order.

Michael was such a kind and gracious person. He was of course very versed in his abilities and was able to very quickly tell us what our needs were with the heating system, which we felt he explained in such detail for us. This allowed us to feel confident that we were making the right decisions. Thank you to Michael and to ARS in general.

Installation was performed very well by both David and Terrence. They stayed with the entire installation and did it very well including an excellent looking replacement of ducts and the entire system. We were impressed with their work ethic, neatness and courtesy.

The team that installed the new HVAC system in my home were exceptional and the ultimate professionals. I am going to recommend your company to all of my family and friends!!! I am extremely pleased with the service that your company provided in sending this team to my home. The entire experience with ARS from beginning to end was outstanding!!!

Elijah was an excellent tech, friendly and courteous. He was very informative . I would reommend him and ARS rescue rooter.

Steve was the HVAC Technician who preformed an excellent HVAC/AC system maintenance. Steve is commendable his home site HVAC maintenance visit. When I answered my front door, Steve introduced himself and took all of the necessary COVID precautions prior to entering my home. His system knowledge, complete system diagnostic skills, timely problem solving highlighted his confidence with managing my HVAC service request. Steve came prepared and immediately went to work. At the satisfactory conclusion of his maintenance, Steve explained the complete list of work performed, provided customer DIY maintenance, and properly answered all of my questions in a succinct manner. Steve is the only HVAC technician I want servicing my system. I have complete trust in his HVAC skills an knowledge.

Bill from ARS listened to my needs during my estimate and provided the best deal out of three estimates.On time, clean, efficient during installation.

There isnt enough words to describe this company. Kevin and the installation crew were very professional, courteous and informative. Kevin went above and beyond anything we could have imagined.After 1 week without air conditioning and going thru some kind of detoxing, loop Let me just say, not everyone is prepared when you have an emergency. Not everyone has emergency funds or a pile of cash to fork out. Alot of us are living paycheck to paycheck. After going through ac companies here in Jacksonville and getting nowhere, I called ARS in Wilmington. These are the greatest people. They understand not everyones situation is the same.They brought in window acs and now Im got a brand new heat pump system.These people are not about the money, they have compassion and understanding. So, Im proud to recommend these guys.Thank you for taking care of me and my family

Steve Finger did an awesome job and when I need service again I will definitely request him

Tech was great. He did a great job and he was very well qualified. Recommend to anyone!

Steve was professional and personable, made sure the job was done correctly the first time.

I am happy with these folks. Great price, service and quality of work and experience on my new hvac system. I would definitely recommend these folks.

Had a new AC unit installed . Was a great staff. Good customer service, came right away.

ARS is simply the best!!! We have geothermal system and the level of expertise of their geothermal technicians is outstanding. They come on time, masked and ready to go. They go the extra mile to ensure that all is good. We LOVE ARS!!!

Going to give this 5 stars for the somebody coming out on Sunday when our A/C stopped working. The repairman showed me what the code was and ordered a Motor plus the blades due to the fact the the blades tend to weld themselves on and most likely will need to be replaced. We called on Monday to see if the motor and blades were ordered and they were and were told they should be in by Thursday. Now the 5 Stars go down to a 1 in my opinion. Here is why! On Thursday my wife and I tried to call a few times. A few times it went to an answer machine, a few times we actually talked to the lady. I asked the lady if the parts had arrived and she said she would call back within minutes to let us know? Well a half hour later I called back and again it went to voice mail. My wife had the same thing happen, and was told she would call back and never did. Finally we were told that the blades came in but the meter would be another 4 or 5 business days. So the next Thursday I called with the same run around. Answer machine and then told she would call me back but never did. Finally getting through she told me the parts were in and had scheduled the install for Friday morning and if that would work for me. No way, first of all no on called to tell us the parts were in and then to make an appointment assuming I can just take off work. Told her to make the appointment for Friday afternoon. She did. That Friday my wife receives a call from the repairman stating that the parts were in and if he could come an install them. My wife told him that we told the service department lady that Friday afternoon would work and she scheduled it. This is not the only time we had problems with the service department lady. The service is great and the repairmen are awesome but getting through to the service department, waiting for her to call back when she stated she would and then doesnt. It just doesnt seem that she is all the efficient in her job. Please work through this problem and go with ARS because I believe they do a great job.

Just wanted to say that Travis from ARS came out today, so helpful and informative, he is a true star. A great asset to the company, being British we don’t understand a great deal about the AC system so when it goes wrong it helps to have someone you can trust, that was Travis and ARS. Thank you

Our HVAC stopped one Sunday and we called ARS. They gave us the first available time. Our service guy was early, diagnosed quickly and fixed the problem and was out of here so I could get to work.

Lee really knows what hes doing, you guys should feel proud of someone like him representing your company.

Highly recommend!! Our AC went out and 45 minutes later someone was out here to fix it, may I remind you it was 9pm and he had it up and running in less than 30 minutes. The technician did tell us that our AC unit was old and would be worth replacing, he answered all of our questions and was able to have someone in sales come out the next day. We had the pleasure of working with Kevin which he made the decision of getting a new AC unit easier. He was very polite and professional. He was also very honest, Going over the finance part was very time consuming (on my end) and he was extremely patient in helping me decide which unit was best for my family and budget. So that was much appreciated. We got the unit installed yesterday and couldn’t be happier. Also thank you to all the guys who came out yesterday and replaced the unit you guys worked extremely hard and efficiently.

We currently have a 3 month old infant and our AC went out during the hottest week of the year! Brandon with ARS came out quickly and literally saved our lives! We are so grateful for the quick and thorough service we received. Highly recommend!

So happy with this company. My prior hvac system stoped working & ARS came out the same day even with being out of the area, & installed a new unit quickly as well. Everyone at this company I talked to is really kind & knows their stuff; answering all questions with ease & confidence. They made getting a new system smooth & definitely recommend. If you are in need of financing they also have many options where the companies in my area only have one. I feel this is an important factor & what makes ARS stand out considering new units anywhere aren’t the least expensive thing & people don’t always have the extra money on hand when our systems run out of life force. Thanks guys! Graditude, love, & peace🙏🏼

Service provided was estimate appointment for replacement of hearing/AC units. Service representative was very professional, knowledgeable and on time. He worked diligently to adjust pricing for my benefit. I am in the process of presenting the estimate to my bank fir quick installation.

Awesome company Elijah was extremely respectful and explained everything very well. I was very comfortable with his work and his customer service was above and beyond today’s stands.Tyler was awesome he was also very respectful and knowledgeable. He got us an awesome price on a new unit. Now to just waiting on home warranty to approve it.

Came in and scheduled service for the very next day the guys came in did their thing and taught me how to use the thermostat even though it was self explanatory can’t go wrong with the professionalism the price was just a little high but you get what you pay for will definitely recommend

Awesome installation . Knowledgeable Easy to work with! Highly recommend

Cannot say enough great things about Eli. He was early, professional, courteous, and took the time to explain to me exactly what was going on with my unit. He was patient with me as I wanted to write everything down and understand the process. He was a real lifesaver today when my AC has been out for days. I truly appreciate his time and service. I would recommend this service to any of my friends

Although I ultimately ended up going with a different company, Spencer with ARS was fantastic. He was on-time, thoroughly inspected my AC unit and took the time to fully explain everything to me. After he configured the quote he went over the companies guarantees in detail and made sure I was well informed on the decision. Unlike most “salesmen” he wasn’t pushy at all!

Signed up for a heating unit inspection at Home Depot. I was a little skeptical at first but the service tech Lee from ARS was excellent. He answered all my questions about our system, and what we could do as homeowners to clean and maintain system. Asked about future repairs and he informed us of what we could expect and our options. Will definitely be using ARS for our future needs.

Good young tech. Did his job and easily shared info on my AC unit service.

I had an installation of a new HVAC package system. The workers were very diligent to get the job done efficiently and were very kind. Kevin came out initially and was great - was able to give me all of the information needed and had install crew out the very next day. Extremely pleased with this service!

Michael was great! He found the problem quickly and repaired it.

ARS installed a new HVAC system for me. They sent 6 guys who were very professional and efficient. Good work. I would also like to compliment their sales consultant, Tyler on a job very well done. His professional manner is what sold me on ARS.

Would highly recommend this company for their quick and timely services. Professionally done and went above and beyond my expectations. My house is now cooled down at a time where I really needed it.

We had a Ductless HVAC system installed in our sunroom yesterday, and it was a positive experience from start to finish.Kevin was very professional and informative while explaining the product (Mitsubishi) and the installation process, and his communication was excellent throughout.Dave and Brock did a great job on the installation, and I’m very satisfied with the result!

Very profesional, installers David and Terrence were outstanding

Have nothing but awesome things to say about them. Called on a Sunday morning and they were at the house by 11 am, on a SUNDAY. We worked with Lee first. He was easily the most experienced technician I have ever worked with and properly explained what 3 other HVAC visits previously had failed to diagnose. Literally, I was so impressed with his knowledge.Second visit was from Danny, who correctly measured the new unit we would need and explained the pros and cons of each unit to us in a way we could understand. He did not push any certain unit on us and tried to help us make the best decision for our family.Third visit was installation. The men were very kind and used safety measures that made us feel comfortable during covid. Install was on a slab and the unit looks great!Price for the unit was a little high but way way way worth it in the expertise gained and the professionalism of the staff.Prayed for resolution and prayers were answered in the best way. I would use these guys again tomorrow (but hope I dont need to.)

Our call was answered immediately and Lee R. arrived within an hour. Lee was terrific—exceptionally knowledgeable and thorough. Thanks, ARS, for employing such a pro! We appreciate the COVID precautions that he maintained too. Also, Lee explained simple maintenance steps we can take to keep our system clear of blockage in the future.

Wish I could leave no star! This is second time we have had a bad experience with this company. First time while waiting in line at Home Depot I was asked if my AC needed serviced I said it did and signed up for a tune-up. The day came and no one showed up, when I called I decided to forget about it since not showing up first time is not a very good impression. Yesterday this same salesperson calls my wife, together we talk to this person to come in and do the service. They gave us a 11-2 pm window. After 2 came I called to see where they were at. They put me on hold for a while and then came on and said, We dont have you on the schedule. I responded then who was my wife and I talking to yesterday? She said, I dont know but I can have someone come out tomorrow. I replied, why would I want you to come to my house and work on my unit if you cant follow a scheduled appointment. She hung up on me. WOW!From here I am going to call Home Depot to complain because that reflects very poorly on Home Depot. If they are going to allow a company in their store that gives this kind of poor service, it makes me not want to use any of Home Depots services.

I was very impressed with the knowledgeable and professionalism Service Tech Antonio from the Wilmington, NC display on his recent service call on my failed AC unit. My experience with service base company’s seem to be lacking What Antonio has abundance of, is customer service. I would recommend him and his company to my family and friends for there AC needs. Thank Larry Long of Shallotte, North Carolina.

Made the call to get estimate on a Friday afternoon and unit was installed on the next day. Great service and no hassle estimate by very friendly knowledgeable staff. Thanks to all the staff at ARS that helped me. Kevin, Tiffany, David, Brandon, Tony and Eli

My tech Lee was on time and very knowledgeable. He completed the inspection and gave me a detailed explanation of what he did. Learned so much from Lee, I hope you are lucky enough to have him come to your house.

I was impressed by the prompt response to there call.The sales man educated me on a few things about HVAC systemThe only problem came when I got set up and couldnt buy the system

Thermostat issues primarily not understanding the programing of new system. Tehnician Michael patiently took his time and explained how the thermostat works as well as system now have a better understanding of thermostat as sytem works good and efficient.

Installation team did a great job of removing previous system and installing new system. Team was done in about 5 hours. They cleaned up everything and explained how new thermostat worked. Excellent job!!!

Terrific service, so knowledgeable and reassuring!

Technician was personable and provided information on the system in an understandable way. Let me know that inside and outside unit were in great condition. Along with providing information on temperature schedule.

Our service technician Elijah was professional, courteous and efficient. Their prices are reasonable and they stand by their work.

Sent a guy out said I had a refrigeration leak and needed a new unit and left hired another Company and the went to my unit with a shop vac within 5 mins my air was working again said this is common they say it’s broke so you spend $$$ on new things glad I called another company don’t call these people complete joke! And yes this is a real review I can provide additional info for anyone that needs it

Bill was great. He was polite and well informed. He was able to answer my questions

My salesman Jason Hansley was great. Clearly experienced, I felt I could trust his advice.

There is a huge gap in customer service between the office staff and technicians. The technician, Jon, who serviced my heat pump was great. He went above and beyond to ensure the work was done right and answered all the questions I had. The office staff however was severely lacking. It took 5 phone calls to finally reach someone in their service department regarding a part order. All in all the job from start to finish took approximately one month for and expansion valve unit and a board replacement. Would not recommend until customer service relations improve.

Tyler was the representative that came out to give me an estimate for a new heating and AC system. He was very mannerly and professional. He answered all of my questions. He was knowledgeable about the systems and what it would take to effectively cool and heat my home. He is truly an asset to the company.

They were professional, answered my questions, were on time, got the job done quickly, cleaned up afterwards. And a manager came to the house to make sure everything was running smoothly.

All went well. Expectations met.

Great service and Kevin the sales rep. was true to his words and extremely friendly!!

As a professional retired general contractor of over 50 years I was pleased to meet Michael who came out for the estimate. Michael was professional, informative and covered all the aspects of the job.New to the area I couldn’t have asked for a better contractor to work on my home.Thank you ARS

Jeff was very Courteous. He had his shoe covers on and gloves. That was nice. We will think about it and let you know. Thank you so much??

Today is the second time in a month I set an appointment to have my seasonal service done. No show....AGAIN! No communication, no customer service, items screwed up during their visits. McKenzie is the best one I have had. I would never suggest this company to anyone. Called and cancelled my service plan due to all of this. How can you provide me excellent customer service?, how about show the f up. Call if youre going to be late. Have knowledgeable staff. Stop brushing everyone off.

The Salesman was on point. He has excellent people skills and that’s a plus.. overall he was honest and the point.

ARS Wilmington has been a pleasant company to work with. The salesman wasnt pushy offering us discounts plenty. The installation crew was clean quite and thorough. House was a little dusty. But they did remove all my old duct work and cut new holes in my ceilings for new registers. All in all it was kept as clean as possible for the amount of work they had to complete. Was with any new system adjustments will need to be made. The service tech was polite and very knowledgeable. We needed our first service or rather adjustment when it was over 100 outside. The company at that time was swamped will service as all good ac companies are and he was late getting here. So you know what? ARS kept their promise and we recieved a 500 dollar check. He was only a few minutes late but they still paid. I spent over 30 years in the residential construction business and will strongly recommend Ars.

Very rare very rare to call a person on Sunday morning at 5 o’clock and have them show up at 9:30 and fix my problem I’m very happy Mike was a very courteous kind technician very helpful help explain the problem because my unit was fairly new but he helped me to understand what was wrong he fixed it and it’s a week today God bless is well less than a week And we are so happy thanks again give Mike a Raise

Everything was great they were very professional. Explained everything they were replacing and I would recommend them to anyone that needs an air condition

$6,000. and the a/c is not even fixed!I believe we have been totally taken by this Company.How about a follow up call?Slapped a new box down but the air doesn’t come through the vents! Nice complete job.

Install a new new heat pump system

Staff are very nice and generally do a good job. The call center is a bit aggravating since they are not local and sometimes have trouble transferring. Overall, I like the company enough to overlook that frustration.

He was on time, thorough, efficient, friendly.

3rd time I used ARS service. This technician, Antonio, was outstanding and I will request him for all future maintenance.

We had a bad experience at first, BUT the one General Manager called me and we were able to get things worked out. I am now pleased with the service 🤓

This team was awesome! They took care of everything, made the project as enjoyable as possible with quality products. Every date they planned was appropriate and they worked within our schedule. They cleaned up everything and left nothing for me to handle. We cant even tell the air conditioner is running, so quiet and efficient! Give these folks a chance to earn your business. I will share their great qualities every time I can.

On time. Well done.

Clean, quick and friendly, would recommend

Installed complete 2.5 Ton HVAC unit and tied into my existing air handler in one day including permit.

Very detailed and professional.

The service guy was great

THANK YOU, ANTONIO S.!!! I had my system installed, new, over three years ago. We’ve had nothing but problems with the system and ARS representatives. There have been several crews to look at our A/C and each one had something different to say about what might have been wrong. I was feeling hopeless until Antonio looked at the unit. He was very straightforward and honest about his diagnosis. After the parts were installed my A/C started purring like a kitten. In a matter of an hour, our home was COLD! Antonio is the first technician that listened to me and spoke to me like I had common sense! He treated me with respect and made me feel like a valued customer! Thank You, Antonio S.!!!

Great crew! Very curious and on time. Once they took a look at the job they started right away. They took the time to protect the floors and anything around the area they were working. I have two units in my house and this one happened to be in the attic. Once they were finished they showed me how the system worked. I’m very happy with everything. I will be replacing my other unit and when I do ARS will be the company I call.

I have been very impressed with the entire group of people who I have dealt with, beginning with Richard Cararra who first told me about the system. To the sales person, Spenser, who came out to explain the system and the high quality of work ARS will perform. The technicians (Dan, Dave, Sam, Paul, Rehium & Dave-the electrician) were prompt, courteous, very clean, who went way beyond explaining everything to me. I certainly am so pleased that I chose ARS to do the switch from heat pump to natural gas system. Hurrah to a company who lives up to what they say and sell.I would highly recommend ARS to anyone.

Customer Services really needs improving there were no ETA for the part ordered. Also there were no follow up phone call regarding the status, we were expecting ARS today no show or call for an appointment made last week. ARS worker informed us that they are very short staff and techs are working late nights! NOT GOOD BUSINESS AT ALL

I CALLED ON A WEDNESDAY TO MAKE A APPOINTMENT TO GET MY A/C UNIT CHECK OUT BECAUSE IT JUST STOP WORKING, AND THE TEMP WAS 84 DEGREES ON THAT FRIDAY, MY HOUSE WAS VERY HOT SO I WAS GETTING UPSET BECAUSE THEY WHERE SUPPOSE TO BE TO MY HOUSE BETWEEN 12 NOON- 6 P.M. AND IT WAS 5:30 P.M SO I CALLED AND THE PERSON WHO ANSWER SAID, OH THEY ARE BEHIND BUT THEY WILL BE THERE TODAY. SO WHEN JOSEPH THE TECH GOT THERE HE WAS SO NICE AND TRULY CONCERN ABOUT MY A/C UNIT, I WAS AT EASE. HE WAS EXTREMELY KNOWLEDGEABLE AND WAS VERY PLEASANT. ITS GOOD TO KNOW THAT ARS HAVE COMPASSIONATE EMPLOYEES. THANKS FOR A GOOD EXPERIENCE, DOING A VERY HOT SITUATION.

The appointment was for 8-10 AM and John was here at 8 AM which was perfect! He was polite and well dressed and went straight to his work. He even washed the outside unit which I dont think anyone else has ever done! ARS has always been a pleasure to work with and I recommend them to everyone who wants referrals. John is a credit to your business!

Came after a long hot day at 10pm. Diagnosed the problem within 10minutes...thank you Lee R.

Replaced HVAC system. From start to finish it was a positive experience. The install crew Paulie,David,Jess were professional,polite and competent. We had a follow up call with Antonio and he made some adjustments. Very nice and explained what he was adjusting. We found out the next day that the thermostat was on a preset program which we didnt want. Chris came and turned off the preset. The system is working great. The crews cleaned up and when needed wore booties. Thanks to all. ARS is worth every penny. 🤩

Kris came out to my house. It was very short notice, he called ahead of time, answered all my questions, and showed up right when he said he would. When he got here, he worked hard and quickly found the problem with our system. Hopefully I dont have any more problems, but if I do, you all have my business again! Thank you, Kris!

I purchased a service plan with them last year and I have been very disappointed with their service. I am still waiting for a repair that was diagnosed in November. Their main issue seems to be a complete lack of communication in their service department. The technicians that have come out have all been knowledgeable and friendly, but it has now been 6 months and the same unit is having the same issue. I asked today (when I had to call them and follow up again) when my service plan expires only to be told that it already did... 5 months ago. The lack of timely communication is definitely in line with my experience with them thus far. I will be taking my business elsewhere for sure.

Fast, Friendly,Efficient

We called last night for an emergency service. Was told the tech would call on the way. They never called or showed up and when we called back this morning the lady was less than concerned on the issue or our frustration.

I will cancel this seasonal service contract. My air condition was doing splendid until this service person came. We had it set at 75 and when this service person left by the evening my home was hot at 80 degrees even though the temperature was set at 75. I dont know what this person did but I will be calling their service department in the morning. This is a new air condition system only 3 years old and I dont like the fact that they try to sale me an air filter cleaner every time they come to service my system.