First let me start off by saying that I was not asked to do this, I legitimately have been treated with service so great I had to reach out to Rudy to find out how I could show my appreciation through a review.Kia Toye, has by far given me the best customer service I’ve ever received. (Well besides that one time I went to New Orleans, and because it was my first flight ever, the attendant gave me a free upgrade to first class. Sorry Kia cant top that. :) From follow ups, to 20,30,40 minute phone calls breaking down my policy in a way that I can understand; Helping me understand deadlines and processes, I remember one time I was very very busy at work and in the Span of maybe a hour I either had to hand up and call back or put Kia 2 - 5 minute holds. Every time I called back or jumped back on the line all I would hear from Kia is. “Don’t worry take your time Mr. Smith, while you were away I was able to check on your issue and......” I can go on and on you get the picture #goat.PS. As you can see from the review I like to talk a lot sometimes hahahahaDevon

The Office Manager, Kia Toye is awesome to work with. She replied to my calls and emails. Excellent! Thanks Kia!

Let me start by saying that I’ve been trying to make updates to my policy for over a month. It’s really ridiculous that there was no problem to get me signed up with this company, but it’s nothing being done to keep me as a customer. I’ve left countless messages and have yet to receive a return call to rectify the problem. The only assistance that I’ve received is by the sales guy and he can’t even process the updates that I’ve been inquiring about. I’m currently shopping for another insurance company to switch to before the next payment…..

Thanks to Allstate RUDY and KIA, they were very helpful with services. I had a excellent experience here at this Allstate location, an planning on staying with this Team.

I have been trying to get car insurance for five days. My “agent” Rudy won’t return phone calls or even answer the phone. Then I spoke to a gentleman named Fritz who was going to get back to be in an hour or two and never heard back. I would never ever suggest using this company. I have been so frustrated with the complete lack of customer service.

Rudy and his team have been exceptionally outstanding with their services. They are attentive and take time to thoroughly explain any aspect relative to insurance. I truly appreciate my Allstate family.

I have been insured by the Allstate insurance company for about four years. I have over these years received excellent care with my automobile insurance needs. As an example when I could no longer afford a vehicle, when things were very tight and I was forced to use public transportation, this company gave me a way to keep my insurance in force with a very, very, low rate to keep me from starting all over again. I am once more on the road and everything was made incredibly easy for me as a retired senior. I am grateful to Rudy Alston III and his staff for their suggestions and certainly for their kind and honest service. This company has over the years been a special blessing to me and I am sure they will to you also. I rate them ten out of ten gladly, they won my confidence years ago and so much that I asked for renters insurance which before I was not interested. these folks are top notch and are experts in their profession.

Alstate has done a superb job as an insurance company. I would highly recommend them! They are always available when you need them, which means they are just a phone call away.

Rudy Alston has been my insurance agent for over 10 years. He is extremely thorough, dedicated and the level of service is unmatched. He cares about his clients and has on more than one occasion worked with me to find ways to save. Not only does he go the extra mile for his clients, but Rudy also has a wealth of knowledge and I always feel like I have the best insurance for my needs. I highly recommend Rudy for his knowledge, service, and genuine concern for his clients. It is not often that I write reviews, but in this instance, I felt compelled because of his superior service.

Ive been using Allstate for my motorcycle insurance since 2014 and Ive always enjoyed my experience. Recently, I moved to Richmond, VA and needed to transfer my coverage from DC. I worked with agent Kia Toye and she went above and beyond to help get me everything I needed to register my motorcycle with the VA DMV. Advice to management - Give Kia a raise.

Allstate is my Agency for my Automobiles & Howeowners Insurance as well as for both of my children. I am writing to let you know how much I appreciate the outstanding customer service that your entire staff provided. The employees I interacted with often, Rudy Alston III & Fritz Howard, were very knowledgeable about my policy and seemed genuinely interested in helping me find one that met my needs rather than just being focused on making a quick deal.Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my policies. I will continue to be a proud policy holder in the future, as well as recommend Allstate to others. Your team efforts did not go unnoticed. Youve been very helpful in assisting me with all my insurance needs. You have put together a great team that makes customers like myself & others feel respected and valued. The cooperation of your fine staff is impeccable and makes it a little easier when making changes to my policies. I look forward to the years ahead.

Ive been a customer for over 5 years with no complaints. Rudy is very responsive and will gladly work with you to find the best options for car and renters insurance.

Mr. Alston is very careful to accommodate any concerns that I may have and thats a plus for me. Over 15 years with the same company, now that Speaks Volumes!! I will continue to recommend Allstate to my family, friends and Co-workers as we are, In Good Hands!!

Family owned and very great and responsive agents! Gave me my lowest rate yet!

The most professional service and I recommend him highly! A satisfied customer.

I am just a phone call away. He makes me feel like he really cares.

If I could give this office 0 stars I would. The staff is absolutely terrible. I have no idea where to begin. The last straw was today. I received an email from Pamela Chase stating my policy was cancelled and to call her if I was interested in renewing. I have two policies, renters and auto. My payment information is on file. Instead of someone stating they needed additional authorization to process the renters payment, the policy was cancelled. They didnt need additional authorization to auto-renew the policy. When I called Pamela this morning she had the worst attitude ever. I am not sure how this agent has any clients with support staff like so.

Ive had Allstate, specifically Rudy Alston as my agent for a number of years. The service is excellent. I ve never been moved to look elsewhere for coverage.

Prompt / Timely responses

Happy with the service for many years.

Worst customer service ever, no help at all, lady hung up on me when I actually had a problem the national people get 1 star.

Left messages with a person, left messages with the machine, emailed through the website, and my policy update still hasnt been completed. It has been over one week. Not sure what theyre doing over there. I wont be renewing with them.