Very nice place. Dirk the sales guy and the finance guy both were very nice and professional. Really wouldnt mind seeing the upper management or owners get off their butts and come out and thank customers for their business. But I bought a car for my mother and she is very happy with the car and that all Im concerned with

As the temperature changed this morning my friend had a tire pressure indicator come on. We drove in asked if it could be checked and in 5 minutes we were back on our errands for the day. We appreciate the ability to be worked in for something that to some was not a big deal but to a single woman is huge to have confidence on the road.

Franklin Toyota in Statesboro Gaia amazing. This is my second car from them and they never let me down. Dirk Graham took great care of me. I always recommend all my friends and family to head over when looking for a vehicle. Everyone there are amazing and caring. You definitely won’t leave disappointed. I’m so proud to be an owner of a 2021 Camry. Thanks for helping me out. I love you guys.

Everything was fine accept i did not get a full tank of gas & the inside of vehicle was not detailed like I was told it was going to be. I also asked another salesman for assistance, since I could not find mine and he was rude and not helpful. Whoever he was needs to work on his customer service skills! But my salesman Randy, Manager & Finance Person were good. Very nice Van. Thanks for almost everything.

My sister was ready to buy a new car but the offer was not very fair. Ended up owner knew a family member and they reached out to him. Owner calls sister makes a more fair deal. The car is cute. When I buy a car, I will definitely go here.

Best service around period. These people know the business and take care of all your needs. Don’t even think of going to another place! It’s the only spot! Highly recommend!

Awesome experience! 1st ever financed vehicle & they made the process super smooth. What I didn’t understand they walked me through. Highly recommend this dealership! My favorite part is the warranty, it makes me feel safe about my cars future.

I have only visited the service department and I must say that Devin is the absolute best customer service representative that Franklin Toyota has. He is courteous and patient with my many questions although its a busy department. I never feel rushed or like Im bothering him. He ensures that I understand exactly what is going on with my vehicle.

I had a very awesome experience! Lila helped me with everything I highly recommend going through her!

I went in and told Mike exactly what I was looking for and what payments I wanted to say within. Mike worked with me and we found a vehicle better than what I expected. This is my third vehicle I’ve purchased with Mike as my salesman. If you are looking for someone who will truly work with and for you, he is the person to go to. I’m sure any of the other sales associates would give the same care Mike has given me. I’ve always had a great experience coming to Franklin Toyota, thank you again for yet another great experience.

The service people are very professional and helpful...A+. No complaints here.

Franklin Toyota always provides excellent customer service and goes above and beyond expectations. Randy is an amazing sales person who I have worked with on many car trades. He always goes above and beyond to make sure I get the car I want and works with you no matter the situation, especially during the current car shortage due to chip shortages. Thank you Randy Fields (sales) and Robbie Franklin (owner) for another amazing experience. I love my RAV4.

Jessica & Teresa have treated me like family for about 9 years now. They are honest and go out of there way to satisfy customers. Your customer retention should be high. The mechanics deserve credit also. ITS TIME FOR A RAISE!!BRUCE HOTTLE

Franklin Toyota has really impressed me. Great communication in every department. Andre Weathers has been a friend for many years so it was easy for him to help me pick out the right car for us.Teresa, my service advisor, is great. On occasion for service she keeps me informed every step of the service experience. She sends a number for voice or texts for questions that I may have.I am completely satisfied with my purchase from Franklin Toyota.

Got oil change done here in the process of it they asked if I wanted my cabin air filter replaced. Told them no thanks. All maintenance got finished and I drove off only to find my cabin air filter cover plate wasn’t put back on had to stop my day and take it back. It’s a simple job just the time it took to have to take back not cool. But great service fellow put it back in.

We had a great experience buying a car from Franklin Toyota in Statesboro, GA. The last time we bought a car was in 2012. We were cringing at the thought of talking to a “car salesman”. The entire process was painless and actually enjoyable. It was great working with Lehman Franklin, Kevin McKenzie in sales, and Rusty Thomas in finance. Thank you! We love our 2016 Toyota RAV4!

I have been in the market for a car for sometime. I went into Franklin and was greeted by Lila. She was very awesome. She helped me with the process and made it super simple and easy! I highly recommend talking with Lila. She took the time to meet my needs and give me the best possible deal!

They have taken care of my car since I purchased it from them in 2015. I have never had a problem. The service department is amazing.

Lila was very helpful and friendly. She made the car buying experience a pleasure and not stressful. Please ask for her next time you are here if you’re in the market for a car, you won’t be disappointed.

A big thank you to Jessica and the service team! As always our service appointment went smoothly. Thanks again!

We have done business with Franklin Toyota for years.By far the best people to work with.Go see Kyle and his excellent staff to purchase your nextvehicle.

This is by far the very best dealership to purchase your next vehicle from. Randy Field was amazing to work with. He had all the paperwork ready to go per our agreement. What a breath of fresh air it was to not worry or haggle our numbers. I recommend Franklin Toyota of Statesboro Ga for all your buying needs.. What a happy girl I am ...Thank you for making my dream come true.My Toyota Tacoma 2018.🛻 All I need now is a Toyota Coffee cup 💕😁

Terrible customer service, General Sales Manager is the worst salesman I have ever done business with. Definitely in need of leadership retraining or restructuring. You will think your at a buy here pay here lot. Take your hard earned money elsewhere. Horrible experience!

I loved my experience here today! Kevin sold me my car. He was super friendly and honest, not once was I worried that he would try and trick me into getting a car I really didn’t want, as some other dealerships do. I would definitely recommend him to any of my friends looking to get a car.

After having a nightmare of issues with trying to find the right vehicle, I broke tradition and decided to go visit Franklin Toyota. Immediately we were met with a helpful no-nonsense salesperson who spoke openly and honestly about the products his organization sells. Although, we didnt get the car we had our heart set on, it didnt matter. By choosing a car that fit our budget, our payment level, our confidence level, we settled on the 2021 Toyota Corolla Hatchback. Its fast. Its fuel efficient. Loads of safety features and having Alexa at my every whim helps alot too. We cannot thank Jeremy and Mac enough for not letting us leave until we were satisfied. 5 stars for these guys! So, we have a new family tradition. Its Toyota for us from now on.

The process went well and smooth. Sable did a great job at getting me approved and finding the perfect car for me within an hour and it was all over the phone. Definitely recommend.

Recently purchased my second Highlander from Franklin Toyota. The entire staff from sales, service, and financing are professionals. Specific shout outs to Jessica, Service Management and Randy Fields, the most professional salesman I have ever dealt with. Thanks!

We bought a Toyota Camry from Franklin Toyota at the beginning of June and had Nate as our car salesman. He was very thorough, helpful, detailed, personable, and honest through the whole process. We highly recommend Nate and Franklin Toyota to purchase your next vehicle!

Bought my last 3 vehicles from here! Always willing to make a great deal, great dealership! Special thanks to Jeremy Secrest for getting me a great deal, being knowledgeable on all my questions, and being very personable! Go see Jeremy!

My sales person was determined to find me what works for me THANK YOU SABLE FOR YOUR HELP Your a hard worker and PROFESSIONAL AND FRIENDLY SHE MADE ME FEEL WELCOME. MY DECEASED MOTHER ALWAYS SAID WANT A GOOD CAR GET A TOYOTA!! and thats what I did. Thank you!!❤❤❤

I use the Franklin service center for my van. They are always fast, friendly, and professional. The ease of use is great. Highly recommend.

Awesome in and out, great help from the management crew, and the service dept was on the ball. Missed seeing Dirk cause he was off, but maybe that was a good thing, cause my husband told me not to come home with a new car, and man that was hard with that supra sitting next to me. Awesome service guys

A wonderful experience at this dealership. Personnel were courteous and listened to my truck needs. The shuffle was prompt and provided a good driving ride.

Good work on fixing the recall. Wish they would have put back the car seat that they uninstalled while working on my car. Threw me off my schedule when I went to pick up my kid after I got my car back and had to stop to reinstall the car seat.

I purchased a Toyota Corolla for my son, who lives in Statesboro. I did this remotely from Vero Beach, Fl working with Mike from sales. This is the first time I have done a remote purchase. Mike took care of my every need and was a pleasure to work with throughout. When I arrived, there were no surprises and the whole process went wonderfully smooth. I showed up 15 minutes early, 8:45 AM, and Mike was standing there with my son’s freshly washed car. He had everything ready. Franklin Toyota needs to keep this young man around.

Was looking to upgrade to a truck and Dirk and Kyle set me up! They did everything they good to get me top dollar on my trade and get my payments where I needed them! Highly recommend using them for your next vehicle purchase!

My wife and I had a wonderful experience with Lila at Franklin Toyota today. We came looking to sell my vehicle to them as well as a quote for another vehicle and Lila along with her manager were wonderful and honest to work with. She showed us around the lot and let us look at a few vehicles we were interested in and was very informative and had good knowledge on the vehicles. Will recommend family and friends to shop at this location for vehicles in the future!

When I first came to Franklin Toyota I really wasnt sure what I was looking for, but I ended up leaving confident that I made a great decision. My salesman Dirk was really helpful in the process. He helped me find the vehicle that was right for me. I didnt feel pressured to buy anything just for a sale, the customer service was great, and the process was faster than what I thought it would be. Would definitely recommend!

Mike, Andre and Lehman made it easy and funto trade in an ole oneborrow someand pull out in a newer one!

Fast and friendly... Your receptionist (Courtney) made our visit great and we felt like we were part of yalls family and will be bringing our whole fleet to be serviced. Also with her help and great personality we will be making many purchases for personal and company fleet.

I went to three different dealerships looking for a car to purchase before I came across Franklin Toyota. My salesman was Dirk Graham & he was beyond helpful! We told him my price range & he immediately asked if I liked a certain car. I told him yes & he pulled it up for me to check it out. It was everything I wanted plus more! On top of that, it was at my price range with everything included! It took not even an hour for me to purchase my car & leave the lot! Thank you Graham! I love my Corolla!!!!

My first experience of buying a vehicle from Franklin Toyota was good. However, my second experience buying a car was Great, totally was a breeze! My salesman Dirk made everything easy and he definitely did a great job finding the right vehicle for me in no time! Thankful for your great customer service Mr. Dirk, and going above and beyond!!

Let’s just put it this way if you had an option for 10 stars I would pick it :-) The dealership in Statesboro Georgia is a class act. The process is not judge mental and went so smoothly and I really feel like they listened to my needs and helped me find just the right vehicle. Everyone from Mike my sales person to Andre the sales manager to the gentleman that handles my paperwork made this experience awesome. I am also pleased more than you could ever know with my purchase of a new Camry and I would recommend this dealership to anyone with full confidence. Both of my sons are looking at purchasing a forerunner in the future and they will come to this dealership because of how they treated their mother. Thank you

In spite of [gestures at everything], the staff took care of my problem quickly and professionally. And I know it had been a hard day for them! Still, they were courteous and top-notch!

They will Try everything possible to try to help you super friendly, professionals and efficient. Hope to do more business with them in the future.

Lila was very knowledgeable and friendly. She truly made my truck buying experience quick and easy as possible! Im so happy with my new truck!💜💗💕

If you are looking for a new car I recommend Franklin Toyota. The staff is amazing, patient and truly listen to your concerns and what you want. My experience is Dirk was great he listen to what I wanted and guided me through all the steps and was informative and understanding without being pushy. They truly care to make your experience positive and memorable.

Just a shout out for the best Sale person ever! Thank you Randy Field for all you did for my wife’s Toyota Tacoma. She is one happy girl.. All she needs now is a Toyota coffee cup..

Josh hammack was very professional and help in every way anyone could ask. He was very informative and was constantly checking with me to make sure I was happy with the deal. We were very pleased with our purchase

The sales person Kiven was very helpful in put the deal together for us great service I would highly recommend this dealership for your next purchase of a Toyota. Once again thanks Kiven for all the hard work you did to make this happen we are very happy with our new 4Runner.

If I reviewed Franklin Toyota every time I took my car, I would consistently give a highly rated response! Everyone there seems to care about your comfort, your time, your satisfaction with your service., and if you understand what was done and why. I am truly impressed with the service Dept here, I depend on them and they don’t let me down!

Thank you a great experience! I also want to thank my wonderful salesperson, Lila, thank you for helping get in to my new car! I recommend to shop at Franklin Toyota!

Customer service was great. Communication was top notch. They helped me get back on the road in less time than expected. And got a great deal on my tires. If I ever need anything in the area again I will choose them no doubt.

Service was great…I didn’t have to wait a long time for the service technician to finish getting my ready for me. Thumbs Up Statesboro Toyota 👍👍👍Keep up the good work!

Great purchase from start to finish! Randy, Kyle, Lehman and Andre went out of their way to provide a first-class experience. Would definitely recommend to anyone looking to purchase a Toyota.

The last service I had for service had a scheduled appointment for oil change and tire rotation. I was there at least 4 hours. This time I left my car. Received notification of maintenance needed which I liked. Except I was told I needed 50.00 windshield wiper replacement immediately. I had new wiper blades installed 2 days before this appointment. Communication with service rep was excellent.

The entire experience was a pleasure. They were fair, friendly and helpful, which is all you can ask from anyone. As it turned out, they were generous with my trade and fair with the purchase. This was a quick process with our arriving late morning and driving away in our new car 60 minutes later. Are you kidding me?? I’d definitely recommend them to a friend.

Me and my fiancé came in to look for a car for her. Kevin was extremely helpful, kind and patient with us. He helped us find a great car and we really appreciated his great customer service. Definitely one if the best car sales men I have ever met.

Franklin Toyota always does a great job. I appreciate Ali and Bodhi’s responsiveness, professionalism, and knowledge. They were fantastic.

I recently turned in my lease and made the decision to buy the car... thank you Dirk Graham for making the process stress free!

Good service little slow short of help but other wise very good will use again

I went looking for a new 2021 car for a good price and the amazing associate named Kevin was patient with me every step of the way and helped me purchase my first car and the car was everything I wanted it to be. The day definitely wouldn’t have went smooth like it did without Kevin so if y’all buy a car from Toyota in statesboro, he’s the guy to go to!

Very Knowledgeable about the vehicle. Nate was a superb salesman. Timely service as well. I drove from Savannah because of the quality of their customer service

Great experience, I would definitely recommend going and ask to do business with Kevin he’s the best sales guy I have ever bought a car from.

Teresa and the guy who works behind her were absolutely stellar and patient . He gave me great car advice and was warm and welcoming to me. The service took exactly the duration he told me and he was so calm and attentive to my questions. Wish I remembered his name.

Mike Sumner was our Sales guy. He greeted us and did all our needs . At 1st we looked at a 2017 Prius but the lovebug stains in the hood was a turn off . I told him I wanted a hybrid because we own a 2012 and love so he said I got a 2022 Toyota Corolla hybrid drove it and fell in love with it and the features. He’s a young man and I thought he was gonna be a joke . He proved me and my wife wrong. Best and smoothest experience we ever had. I will be back in time hope he’s still there . My daughter is looking for a nice camery or a 4 runner . Thanks again for being so kind . Ps thanks for the water .

Not terribly impressed. Nice clean building but not sure about their work. Friend had to take her car straight back.

I’ve had my RAV4 since Monday and I’m still in absolute love with it! I definitely recommend using Franklin Toyota as your go-to dealership! Their staff is extremely friendly and our salesman, Case, was very helpful and professional and they all worked together to help my fiancé and I get the car of my dreams!

Very nice car buying experience. No pressure or feeling we were just a commission check. Josh (sales) was very helpful, knowledgeable and focused on our needs not the highest price vehicle. Andre in finance was equally helpful and pleasant to work with. Overall, great experience and would recommend anyone looking for a car to go to Franklin Toyota!

Great Customer service, very easy to schedule an appointment, the service center team is very knowledgeable and professional... I just went for a routine oil change and have been going here for this service for about a year now...Even though I schedule an appointment every time, I always have to wait there for at least 1 hour & 30 minutes but usually longer...this last visit, I waited 2 and 1/2 hours, so keep that in mind when making your appointment and be prepared to wait!! They do have a nice waiting area with a few TVs, and I think they have a complimentary shuttle that will take you to the places that are right around their dealership area, but I have never used it.

Franklins Toyota of Statesboros Salesman named Nathan was very professional and a well mannered young man. He was informative with anything we asked about any vehicle. All around great experience with Franklin Toyota of Statesboro. Thanks sincerely, Ivey Lane of Millen, Ga.

Would start by saying this place has very fast service and very helpful customer service its a great place to go to get vehicle maintenance done on your car I would definitely recommend and isnt that pricey, definitely worth to get it done right.

Got a GREAT lease deal on a new RAV4 LE. Thank you so much Mr. Randy Fields!

Awesome paint job! Friendly staff! Very efficiently processed! Loving my new pen strip detail with my newly painted car, paint matches perfectly!!!!!Would highly recommend Franklin Toyota for collisions repair👌

Great sales team, great truck. Process was easy and seamless

Great place to purchase or get your vehicle serviced!

Prompt and courteous service on a tire that was losing air pressure. The nail causing the problem was removed and the tire patched within a reasonable length of time.

Randy Fields is the best salesman hands down,He held the car for me over the weekend when I was trying to get in touch with my insurance company and was able to help me with my finances and trade my car in for a better one. Im in love with my new car. I will definitely tell my friends and family even co workers to go to Franklin Toyota in Statesboro and ask for Randy Fields

In and out in the promised time frame. No high pressure sales pitch for things that needed to be considered for replacement. Just told about them and given the option without a big push to do the work.

I’ve always been happy with service at Franklin Toyota! Prices are good and service time is quick, especially if you make an appointment!

The salesman was very helpful and knowledgeable. The sales price was reasonable. The only problem was waiting to check out. I waited over 2 hours to do a 10 minute check out. I don’t think I could buy another car there without improvements in checking out.

Jeremy Secrest was the best salesman ever! I had a great time picking out and getting my car i can’t wait to go back to get a car from him again! Andre Thomas was one of the best finance advisers ever 10/10 would recommend

I have a leased vehicle from Toyota and I was there having my last service before I turn my car in. I met with someone to go over my options and was told that if I get another lease I would have double negative equity. Come on what the heck is that and why would you discourage me from leasing again. Then I asked about purchasing my vehicle and was told I would have to buy it at 19,000 when this is not correct!! I have the paperwork that says what the residual value is and I do not have to pay more than this amount. Also I am a recent college graduate and was told that the 500 towards leasing doesn’t apply to me because I am too old ????? Seriously very disappointed 😞 I have been a loyal customer for years and now feel like I can not trust who I am leasing from!!! I hope that when I come in to turn my lease in that I am able to have someone help me to get into a new lease or purchase my current lease!! I know that everything is crazy because of coronavirus but I need a dealership that I know is not trying to rip me off!

Franklin in statesboro is hands down the best! Gave me more than any other dealership for my trade. They don’t make you sit there for hours. I was in and out in under an hour. They Helped find the right car for me and calmed me down after I had a panic attack about money lol. Just want to say thank you to everyone!!

Salesman, Dirk Graham, helped with my purchase. He contacted Josh, who was the other salesman that was in charge of my file, but he was not in. Dirk made sure that we were comfortable. He and some of the other team members also welcome my dog, Chanté. Would definitely recommend buying a vehicle from Franklin Toyota.

Bought my first car today and was assisted by Josh Hammack. He was knowledge and amazing and made my first experience pretty awesome!

Incredible service! Employees are nice and very welcoming! Took the time to explain in detail what was wrong with my car and gave me options to choose from for repairs! Will recommend them to anyone!

I went to Franklin Toyota with honestly pretty high expectations. Dirk had just sold my mother in law her SUV a month ago, so I knew of the dealership, but I had a whole list of non-negotiables. When Dirk came out, he immediately remembered my MILs name and our visit. That was a huge positive for me. We sat down and I gave my laundry list of wants, and he definitely delivered. I left with a car I never imagined I wouldve been able to purchase, and I had a wonderful experience. I will 100% be back for all of my future car purchases!

Alli the service manager was very willing to help me with everything thank you so much

Great service called and said they would work me in to check car quick service very pleased.

Service took less time than expected. Staff allowed me to utilize their conference room to work while I waited for 2 hours

Wonderful experience with the salesman (Dirk) and the finance officer, was able to check out and test several cars before making our final decision. A great dealership

I will know more tomorrow when I get my rental return report final. See you in the morning Summer.

Second time buying a vehicle here. Great service and friendly employees. All and all a great experience and I left happy once again. Andre helped me feel welcome, seemed to help me out and go out of his way to. Would recommend anyone to shop here for a vehicle.

Great experience. Friendly staff.

Jeremy Secrest was the most awesome, most helpful, sweetest man to deal with at the dealership. I recommend him to everyone!!

Mike and his team made sure to get me the car of my dreams with a package deal that will be long term with no worries for me and my baby girl. I really loved the fact that they heard me and delivered.

Good service, knowledgeable salespeople not pushy. Dirk Graham made us feel comfortable. Treated us as a customer should be treated. Sold me a car when I wasnt in the market for one.

The buying experience was first class. J’Kimbe really wanted to make sure my family got the vehicle we needed and it was clear that he was dedicated to our needs throughout the process. Mr. Rusty was a true class act in finance as well and really left us feeling like we chose the right dealership to buy from. Wonderful product, even better staff. All around great buying experience.

Teresa did a great job communicating with me on the status of my vehicle. Really appreciated the quick turnaround on fixing the fuel pump on my daughters car. Will definitely be back.