I actually had a very bad first experience with Pinrose and planned on never ordering from them again. However, when I ran out of my Moonlight Gypsy scent petals, I really started to miss the scent, so end of last year, I decided to try one more order. Unfortunately, I was informed that they no longer carry that scent, but Tiauna talked to me in chat and was so sweet and helpful and put in the extra effort to try and find some stragglers for me. She helped me put in a manual order for the items no longer available. I was so wildly impressed and have never had better customer service! This kind, thoughtful gesture had a huge impact on me and made my entire day! Thank you so much!