I have been with UAG for 7 months and it is a great company to work for. I have been treated better than most other employers I have experienced. I feel fortunate to have a great Regional Manager Heather Battle and a amazing Property Manager Michelle Alexander. Thank you UAG for being a great company that hires exceptional people.

These people are a joke! Property (Flats) is not a place to live with kids! No AC since JUNE! Contractors do unperfessional work ( put ac motor in backwards) office or regional office will not return calls. But they want their money on time or will put you out no questions asked! Will be contacting eye whiteness wants to know.

Large nationwide company. They could use a strong manager looking at their local portfolio near Gadsden. Bradley Park needs help.

I found out that this company bought the apartment complex named South Hampton in Birmingham,Al about 2 yrs ago! Since then they have not been keeping the grass cut, a maintenance person to fix repairs,and a manager in the office who will respond to your calls! This company is basically some slum landlords! These are government assistance Apts and I fill like if the government is paying something on our rent or giving us assistance on our rent! Why do we have to find our own yard man! It doesn’t make any sense! I’ve tried calling this company no response about the matter! They have made living in these apartments a nightmare! These apartments was beautiful inside and out ! Now they look condemned due to them not wanting to keep them up! I’m soo ready to move!

They manage an apartment complex named Emerald Park Apartments and we have done some social media videos on the internet Tik Tok and Twitter....We have had 2 issues going on and 1 being routine and the other being effects safety and hazard of dwelling. July in Texas Heat says it all. Air conditioner has had ongoing issues and maintenance and management have attempted however have failed to adequately fix the air conditioner. The apartment is continuously between 82-85 degrees. Now, because they are unable to fix, Calls have been made to the 24 hour maintenance call line with no response. We have tried to tell them its the blower motor on the inside unit and they have yet to investigate that as a possibility. They have brought over filters, change free on and ordered vents (Still have not been installed, just ordered. ) None of this has fixed the problem and our air conditioner still isnt working adequately. The air conditioner in this texas heat should be urgent matter and fixed promptly, not 2 months into summer. Before the owner of the complex comes on and says to reach out to management, save your scripted response. We have a call log of multiple calls (During businesshours, No One has answered 1 call), we have an email trail where it has taken days for anyone to respond and now the emergency maintenance line is non responsive. THIS is our biggest issue and needs to be fixed immediately.The next issue is our dishwasher went out, order put in 06/24 and had to ask 2 days ago, we inquired about it and July 22rd, the manager Carrie said it arrived and would be installed that night. (Sidenote: someone was home all day this day) Today, July 25th and still no dishwasher.So in conclusion, 1 major issue that effects the safety and 1 routine matter both handled poorly and with a lack of communication and responsibility. We have reported this to Ken Paxtons office, Attorney General.

If I could give negative stars I would. Stay Away. I just saved your life. They just want your money and for you to shut up and live in bellow standard living

I live in Midland TX, which is a unique leasing market. When the oil field crashed, UAG took no initiative to get people in the door. Occupancy was low and UAG blames onsite staff for their incomitance. When other communities were renting an 800sqft apartment for $800, UAG was renting the same space for $1000. This particular community had no washer/dryer connections, it was hardly updated, it had very few to no amenities, and the location had a bad rep prior (drugs, bad people, poor living conditions, bad community overall -- that all of the old midlands remembered from the past very well - there was a stigma) Employee Moral was love. The Regional was disorganized and awful overall. We would wait 72+ hours for a response to an email regarding an app - and often times people would just ask for their money back to lease elsewhere - because it was over 48 hours and they had that right. It felt like a CON to convince people to lease at those rates when you could easily get better rates in way better communities that offered so much more. There was also a sketchy property sale - It failed.. Im still not convinced thats what was going on... i mean, it wasnt even a true due diligence. The date was constantly changing for closing.. it would be set, that date would go by and we would get NO COMMUNICATION from our regional regarding this. I mean, after I left UAG I was offered a $5 raise from what UAG was paying and a far better commission program. Im on my way to my THIRD TOP LEASOR award in the company for 3 out of the 6 quarters that Ive worked here. As a company you took someone like me, who KNOWS their value to a company, and made me out to preform like the worst employee you could have. If UAG would have been more proactive in the market, they could have done so much more, and wouldnt have been in such a rough occupancy rate. This was before COVID - soon after, covid hit, Im sure things only got worse. I cant even imagine.

Adding on 11/30/17 - There has been an increase of crimes, stolen vehicles, vehicles getting broken into, vehicles being vandalized, apartments being broke into. The worst apartment I’ve ever been at for crime. The management has done nothing to improve this. Along with all of the other issues, the niceness of the apartments is NOT worth all of the hassle. Don’t move here.The apartment itself is beautiful. However have had some issues when moving in. My air conditioner and hot water was not working the weekend I moved in, no emergency maintenance number was listed on site (it was 80-90 degrees that weekend). So had to wait until the following Monday to be fixed. The next day there was a water leak. Then was promised a covered parking spot. Parking spots 45-50 are directly in front of my apt but was told that spot 86 would be mine. #1 thats not even close to my apartment. Theres no way I could carry my groceries that far from my car to my apt. #2 there has consistently been someone parked in that space every night so I have to park in the uncovered parking 2 buildings down from mine. Most cars do not have stickers to verify their spot so my guess is random people are parking in covered spots that arent even theirs. Super inconvenient. No fault of the staffs as they are new, but would like to see some resolution and organization.

Excellent, place to live very nice staff, clean place to call home..

Be aware of United Apart Group’s business culture. There is a lack of respect for overall ethics and accuracy of informations. The training and applied policies are not consistent across the board.

This place is a scam and the definition of slum lords. See for yourself that the only people who rate this company a 5 star are employees. Their generic reply as if they care is for looks. You can call and email all you want, they do not care and will not respond. You will live with the rodents and pests and pay them. They don’t care about you, your babies, or your grandma. I hate to see businesses like this still around. Report to the better business bureau. Do not waste your time leasing with them

Worst service ever, They never answer the phone or emails and when they do they mislead and cancel appointments whenever they feel like it, DO NOT LEASE WITH THEM, The Parker Apartment Home on Fairdale has the worst agent Tabitha Gonzales and she will not do anything to help, Today there was 3 of us trying to lease an apartment there and she cancel 2 of the guys, she reschedule me for the afternoon and as usual she left early the office and cancel my appointment

To whom this may The 809 Building is full of bed bugs, when trying to talk to the manager is pointless she rude and very unprofessional, only one elevator working three on your side came out an interview several tenants about the living condition and the reply was the company can do a lot better than just collect the tenants rent money. why are you giving false reviews about the living at the .P S address these problemplease thank you

Ive never lived in these apartments before in my life,, I moved to Dallas in 2017 .so last week I did a background check on myself,,came to find out Ive lived in Bristol Square,,,before in 2009 i dont know who used my is identity,,but i was big and pregnant in 09 lived in Ashdown Ar at this time in 4/09 now i have a civil suit on my record that i just now knowing about,,, never has it came up since Ive been renting nor show up on my credit report... Ive tried calling the San Antonio office because this is the number BRISTOL SQUARE ON JOHN WEST told me to reach out to if nothing by Friday Im seeking legal matters myself

This company manages a property called Galleria Manor Senior Apartments. Ive called and left messages and no one has contacted me back. I scheduled an appointment to meet with someone in person because no one is answering the phone so I have to be forced to meet someone since no one wants to respond back to me but I couldnt even go to the appointment because Id have no way to get in since I cant get in contact with anybody. Im beginning to think this isnt even a real complex.

ABSOLUTELY HORRIBLE!!!!!! I live at the ESCAPADE and we’ve been without hot water for a week cause these stingy awful people refuse to spend the money to fix our hot boilers! DONT LIVE ANYWHERE THEY MANAGE! Awful experience!

Jackie was very helpful! This has been a great company to lease with and I would definitely live at one of their properties again- Summer

This place is the property managment company that runs my building in fort worth TX, renaissance gardens apartment homes. We have had no hot water for 5 days going on 6 now, I have contacted the health department in texas and notified them of this. This company is trash and dosent care for its tenants mo matter where they stay.

I have been in the industry almost 17 years and UAG is by far the most professional and personal company Ive worked for hands down, Proud to say I am an UAG employee!! Live United Work United !

I have been trying to get a maintance issue fixed for 3 weeks. Nobody calls me back. this is rediculous. Im moving ASAP. I pay my rent on time every month.

I waited almost 4 months to receive my refund check from the corporate office. I called multiple times and I sent emails. I also left multiple voicemails. I did not receive an answer or a response. Im feeling like Im getting robbed by this company and my next step is to hire an attorney. You cannot do this to people. We want our money back. Taking our money and not refunding it as you are supposed to is stealing. I am tired of telling my wife that our check has not come in. We want our money!

I have been waiting for 6 weeks for my air conditioning unit to be repaired. I find it frustrating to have to keep calling to find out what the status of the repair is. I was told my unit will finally be fixed last week after being told they had other priority issues to take care of being dealing with mine. This is totally unacceptable and I will be forced to involve legal means soon. I have lived here for two years without any issues and Im disappointed in the way this situation is being handled. This is how you lose good tenants. I have called your phone number without being able to speak to anyone. If this issue is not addressed I will be forced to break my lease! Appalling!

We have been living here for two years and never fell behind and now they want to legally evict us and the roaches are horrible so don’t rent from them

Such an outstanding management company. Truly one of a kind properties!

We moved into their new property, Central Park at a Craig Ranch, in McKinney when half of the property was still being built. So far the experience has been great. A couple issues with gate codes and errors, the usual fire alarm testing of a new building etc, but for the most part have been great! We love our new apartment and plan to stay here for as long as we can. Looking forward to using the new pool this summer. Can’t say enough good things about the staff in the office. Tara and Madison have been awesome since day one and are always so friendly. They even remembered our dogs name and ask how she’s doing!The only downside of the apartment is the size of the parking garage. The complex is entirely done now and I’d say the community is about half full and it’s hard to fit 2 cars going opposite directions in and out and with more cars in tight parking spaces it’s made even more difficult.I also hope that they plan to put some sort of finish on the concrete floors within the breezeways of the apartments just to clean up and feel less like we are living under construction.

The Howard is a place to skip, Maintenance is nonexistent roach infested do not sign a lease here. They show you a nice clean apartment and then move you into a disgusting dirty and unkept apartment.

Terrible company!!!! They won’t return calls. They represent apartment complex that think it’s ok to have broken AC for over a month, fires, roaches ect. Absolutely awful management company. Think twice before considering one of their properties. Not to mention they also discriminate against disabled persons.

I love living here. The office staff and maintenance are always super friendly and willing to help. Maintenance issues are always handled quickly and most times the same day requested. The grounds are kept very well manicured. I would highly recommend making Sawgrass your home!!

I am actually due my deposit back. Rec eived a letter saying so. Been gone almost 2 months. No deposit back to date. Law says they have 30 days. No one ever returns your calls. I have been given the complete run around.

**MOLD, MOLD, MOLD, MOLD**The very first day of my lease when I was handed the key and finally allowed to go in to inspect my new apartment I had found that renovations were not completed & I found an old leak under the sink that was causing the boards to rot & noticed mold growing around the area. I immediately contacted the office and had maintenance and front office staff come down to my apartment to inspect the damage. Once they removed the board we found a severe mold problem growing underneath. At that time I informed them that I have an allergy to mold and suffered from asthma so the apartment would not be a healthy living situation for me & I would need to cancel my lease. The front office and maintenance staff assured me again that they would resolve the issue by putting a fan in my kitchen to dry out the inside of the sink and would then spray a coating of KILZ to make sure the mold did not come back, I was uneasy about the resolution they proposed as I knew mold thrived in porous areas and it had been growing on the drywall and cabinets but again they assured me the cabinets would not need to be replaced and that this would solve it so I trusted the apartment to have my health and best interest in mind. Within 2 weeks of it being repaired the mold was back.Again I stated I wanted to end my lease as the resolutions they were coming up with were ineffective in stopping the mold growth. After the maintenance crew came by and fixed the mold I inspected everything to make sure it was not growing back to which I found it was and there were portions that went untreated. Again I brought this up to the office to where they convinced me to let them resolve the issues.I noticed my bathtub faucet was coming apart from the caulking significantly and that I was finding water puddling up behind the toilet and even in the closet somehow. I then noticed as it was heavily raining at this time that water was coming in through the window seals on every window and mold was growing because of it. I had also noticed mold growing on the outside of the cabinets in the bathroom. I immediately called the front office and advised them of everything I found. This time nothing was doneabout the mold in the bathroom, but they advised they would be replacing the windows and just put a thick amount of caulking around the bathtub faucet. At this time I started staying less and less at myapartment and sleeping at my fiancés home more often than not as he was starting to get extremely concerned for my health. But I still made multiple attempts through out the next few months to havemy mold resolved and ultimately to be released from my lease. I continued to pay, but each time I would go in coincidentally the person I needed to talk to about getting released was never there.I went back to my apartment to try and speak with someone about having my lease terminated and while I was there I decided to go in to my apartment to confirm if the mold had been resolved or if it was still there to which I found the mold was growing out of control in the closet and bathroom and signs of the mold growing back under the kitchen sink. In the closet I found that a box I had in there that was filled with blankets had also had the mold growing on it as well. In the bathroom once I moved the items I had stored I found the floor panel of the cabinet was falling down and mold was growing on the back and side panels, on the outside of the cabinets next to the toilet I noticed the mold was growing there too, and then on the wall trim I noticed it has started to rot and mold leaving an area for insects to come in, I found a collective amount of bug remains on the bottom of the outside of the cabinets. I have made multiple attempts to contact management and upper management and NO ONE has called me back. The only time I have ever heard something was when I have spoken with Tina, and the only thing she tells me is that she still does not have an update. I feel taken advantage of and unheard by this complex and continue to have a HEAVY mold problem to this day!

I have been working for United Apartment Group for the last year and a half now. This company has not only given me a chance to grow but shown me how to maintain and enhance a community. Carrie and Tim run this company like one big family. They believe in open door policy and listen to all ideas and options on the table when it comes to expanding the companies reach. Now one of the largest community of management professionals in San Antonio, United Apartment Group will continue to grow and expand with a huge force of property management professionals behind the charge.

Submitted an invoice for payment back in September and we still have not received payment. The property manager keeps ignoring and giving us the run around and we have not received any response from the corporate office regarding payment.

I live at The 903, I moved in here at the beginning of this year. This is a great quite, comfortable place to live. The office ladies are very sweet and always on top of everything Ive had to ask or have help while doing my paperwork, or any other matters. The manager Im thinking her name is Terri, she is the sweetest, kindest,most understanding leaser I have ever had to deal with. It has been my pleasure to have picked The 903 to be a forever home!

I have been employed with UAG now since May 2018 and although I am fairly new to the company I LOVE IT! From the processes to the upper management, smooth management style with flair. Look forward to a long term relationship with his wonderful group of people. LIVE UNITED. WORK UNITED.

I have been in partnership with UAG for many years and the professionalism and support they give to their site staff is incredible. Love working side by side with this amazing company. I absolutely love every person that works for United apartment group! Keep up the good work!!!!

Urban Palms has been an excellent apartment complex. The grounds are very well maintained and watched closely. Problems are fixed quickly (I always use the online form.) I recommend getting reserved parking due to towing vehicles. 👎 My one complaint is that we was not informed if we did not originally sign a 1 year contract that our RENT would NOT be locked in at that rate! In saying this, be careful because they will haggle with you for higher rent which can be negotiated for a lower rate with an increase of course! With this being said, we will be leaving after this lease period because before too long due to increases each expiration, we can be in something much nicer with more amenities. I tried to explain this and was told by management that it was in the fine print of the lease. Good luck.

United Apartment Group is by far the best company to work for! I have been here for about a year now, and I have had a great experience!! United Apartment Group doesnt feel like a corporation, because they dont treat you like your just another number. United Apartment Group really treats you like family!! HIGHLY recommend working here :)

I have only worked for the company for 6 months, but I am very happy here. My peers are phenomenal and my supervisors even more so. I cant complain about not having training from them as there is training for everything! They give the opportunity to grow within so there is motivation to do better. I love what I do, and with this company, I can enjoy it to the max! Thank you UAG for giving me the opportunity to be part of a real team and family!

Wonderful, friendly staff!! Always professional and nice!! Without a doubt, the best apartment management company around. If I ever have to move away from my community, I will only be going to another community that is managed by United Apartment Group!! They surpass all others!!

UAG is a Great Company! We all work together as a team to reach the common goal - Success! The best part is you dont have to go through layers of upper management to get resolution to a problem. Carrie & Tim are always available to help assist with any issue or concern just like a true partnership!

This is by far the best management company I have had the pleasure to work for. I have been given way more opportunities to progress, build, learn, and grow within my career working for United Apartment Group. If I had to move away from Gulfport, MS I would transfer with United Apartment Group in a heart beat. They have been nothing but a pleasure to work for. The staff members on site and in the corporate office are always there to help. Very nice and professional. I wouldnt want to work for anyone else. Definitely a family oriented company. They are my family.

Ive been in this business for over 15 years and this is one of the best companies i have ever worked for. The apartment I work for is in Abilene TX. I look forward to coming to work every day, as a maintenance supervisor the respect I get from upper management is great. And the respect our staff has for each other here makes coming to work so joyful. Thank you UAG

They bought Remington Meadow in Arlington and they are the worst. They are now charging guest to park in the parking lot. They are the tackiest and greediest management company I have eve heard of. They increased the rent, charge for covered parking and now regular parking. They have contracted with a towing company. Lease up and Im gone

I am reaching out because I was unsatisfied with the treatment I received from the Bella Vista Apartments in Brownsville, Texas, and their Regional Manager at United Apartment Group. I gave them notice September 29th, that I would be moving out early due to a work transfer. They agreed to let me move out early, as they had another tenant willing to move in. I paid the entire month of rent and then spoke with the office manager Jessica about getting a refund since I was moving out and another tenant moving in. They agreed to pro-rate the rent to the 16th and refund the rest. November 16, one of the ladies at the front desk did an inspection and told me I would owe $20 for the drip pans and that was it I didn’t owe anything else. I had already authorized for them to take my last water bill out of my refund. On the 16th, I turned in my apartment keys, mailbox key, and the gate opener. I moved out of the state that day. When I reached out to get an estimate of what my refund from security deposit and pro-rated rent would be they told me it was $540. Which would be $130 for the security deposit and the $410 for the rent. When I asked them why it was so low they informed me that they charged me rent through November 22nd. Even though one of the ladies had already said that they had a tenant ready to move in on the 18th. I called their Regional Manager, I believe her name was Karen. I called her three times when she finally called me back. She said she would look into it and call me back, she never called me back. On January 24th I reached out to the apartment complex again to get more information about the check, the office manager Jessica said the check had been sent and I should get it within three weeks. She said it was taking so long because there were corrections made to this check, 1st correction was because the corporate office said they needed to charge me rent from the 16th-22nd, and 2nd correction was when they reversed the charges for the rent when I was not living there. During this phone call I asked what address they were sending this check to, Jessica told me they were sending it to my new address and then gave me the new address. At that point in time I told her that was the wrong address and provided her with the correct address. She again said that I should have the check within 3 weeks, which would be February 14th. I called the apartment complex again just before February 14th to get the Regional Managers information, she told me the check was just cut so I should be getting it soon. On March 4th I called the Regional Manager again and left a voicemail asking for information about the check and why it was taking so long for me to get my money back, and asked for a return call. I never got a call back. As of today March 14th, I have not received the check for they money they owe me, nor have they called me back. I moved out of that complex in November 16th, they initially said I would have the check December 16th, then just after the new year, then January 24th, then 3 weeks after that, and now I’m not getting any return contact from them.I lived at the following address:4305 E Ruben M Torres Sr Blvd, Apt 3202Brownsville, Texas 78526

Warning to anyone looking to lease with Melia, RUN AWAY SAVE YOUR MONEY!This complex is infested with bugs rodents and bad management, not only does the complex not have any working boilers (leaving residents without running hot water) but there is also plumbing issues, leaks that cause the ceiling to open up in several apartments. The work order system for maintenance is a joke, they don’t take anything serious. We have taken photos and videos and have other residents with the same issues we are having. We are planning to go to the news and on making several necessary reports. We deeply regret moving here. Do not sign the lease. It is not worth it.

Nobody anwers their phone during businesses hour, totally not kool.

No parking spaces, slow maintenance responce to fix problems, bipolar attitudes.

your work is going to fill a large part of your life, and the only way to be truly Satisfied in what you believe is Great work. The only way to do Great work is to Love what you Do. Working for UNITED Apartment Group is Ridiculous Amazing !!!! Come and join our teams 🏘🇺🇸

Good

Apartments are overrun with mice and other pests and the company nor their agents care about the safety and well being of their tenants. They are the definition of slum lords.

I rented for short term rental which was a plus, when I turned in my keys early I was told I would have to pay out end of lease,( fine I signed it). However, My electric company was bumped off lease and I was stuck with a $300 electric bill. When trying to contact leasing office no call back from messages. Now that I am out of state. The process is/was either pay or screw up my credit score.

Can’t seem to get anything done over at the Cantera Creek II apartment complex in Dallas, TX maintenance seems to be none existent and half ass. I have been in need of a fully functioning bathroom since move in January. Kitchen sink is always stopped up I have put a work order in everyday for the last 2 weeks. Was told by one of the ladies in the office that they would send someone today but nobody still has not come to fix it yet. I pay my rent on time why can’t I get repairs done in a timely manner?

What a joke these people are. You try leaving messages and emails and no one ever returns your calls. They currently took over The Escapades and it’s been a nightmare living here. The manager Sylvia assured me the BLACK MOLD on 3 of our air vents would be cleaned the same day, I sat in her office and she promised me it would be done, I even asked her because I needed to know if accommodations needed to be made to stay elsewhere. I called ALL day to see if it had been done, when I got off work at 4, it still wasn’t done or even looked at. The maintenance man tried to say it was DUST! We had a test kit to prove it is indeed mold after I brought this to the office, the maintenance man says, “OKAY ITS MOLD” like NOTHING!! Tuesday will be the second doctors appointment for my baby boy because he has been sick. Another rude office worker, after smirking and laughing at me got Sylvia on the phone and she DENIED saying it would be done! This isn’t the first issue either, hot water is constantly being shut off, for up to 4 days sometimes, without notice, we had a water leak that wasn’t fixed for a WEEK! Had maintenance argue with us about where it was coming from ..probably where the mold came from..what else? Oh, our cars were keyed along with about 20 others because gates never work, and people constantly trash the pool. I’m currently talking to my attorney about filing a lawsuit and ending our lease and our nightmare ..we’ve only been here 5 months and it’s been nothing but issues ..it INFURIATES me that my baby has to suffer due to their negligence..you will be hearing from my attorney

We work in a people industry. The care and and attention we give to our residents is fostered by the care and attention that the managing partners of UAG bestow on every associate within the organization. They set the standard and instill a solid culture of uniting together for the common goal of caring for the people that live at our communities. Our family serving yours.

UAG is one of the best companies that I have worked for. My managers that I work with and train me are the best. Not only have they shown me that they care about me as an employee, but that they want to see me grow with the company. I am truly thankful and blessed for all the hard work they do and love they show.

United Apartment Group has been a great management company to work and personally live. I have been an employee of UAG for six years now and I am very blessed to be a part of their team! Our number one goal is to provide quality customer service and resident satisfaction.

Lived in Flippin Arkansas at Hillside.Gave my 30 day notice an had a walk though where everything was perfect.They said 30 days for my refund going on 50 days an not a word..Stii waiting none returns phone calls or messages..

One star is too many! I am disgusted by the behavior exhibited by staff at Vantage apartments in Panama City Beach! I returned home from a mandatory evacuation for Hurricane Michael to find my apartment had been flooded with water and was now growing mold on many surfaces of my personal belonging with a smell so pungent that the apartment is uninhabitable due to serious health concerns. Not only was I look at crazy for asking what I was supposed to do for housing and about rent, but was told sorry we already filled all our other one bedrooms and rent isn’t due for two weeks. I was also lied to and told the reason they had not walked the apartments and assessed them, was because they were unable to until their own insurance adjusters entered the apartments first....I had called 2 days prior and informed management of my concerns about probable water in my apartment due to having water damaged baseboards at move in which were reported on initial move in inspection paperwork yet never remedied, having multiple doors with poor seals and openings at the bottom door frame, and a strong pungent odor for months that was also reported but dismissed and not remedied by management either. I know this to be a blatant lie because immediately after I left the office, the maintanence manager came to my apartment and wanted to assess it, took pictures and stated he needed to get in immediately to clean it....this being after initially telling me less than 10 minutes earlier that they could not do this until an adjuster was their first????? The staff told me that they would clean and air out my apartment by pulling carpet back and using fans. One member of the staff, I think a new manager, who was so extremely rude without an ounce of empathy or caring about a current residents needs, told my boyfriend who was assisting me over the phone at one point, that my apartment WAS livable (she had NOT EVEN ENTERED IT) and that they could clean it and have me back in it the next day if I would just cooperate and let them clean it. Talk about blame shifting!! I have never experienced something like this in my life. It was sickening. I came back after complete devastation in the area and to the community as a whole, to my home being uninhabitable and instead of being taken care of and feeling secure about my options regarding my living situation, I was mocked by the management who are there to care for my needs, all tenants needs and concerns! And maybe also throw in a little decency and human concern for someone else just for simply being affected by this devastating event as well. I do know the staff was working to get housing for others in the area displaced by the hurricane and I am grateful and appreciative of that for others!!! The point of the matter is that this apartment staff and company did not see it necessary to take care of their current residents (being that I am also displaced now, even if there is a physical structure does not mean its inhabitable), but only to work on filling their vacate apartments (this is a newer apartment complex and they had not filled up yet). Due to Hurricane Michael, Vantage is able to fill up their complex and increase profit. And helping others, although I’m unsure this was the top motivating factor considering they are not concerned about helping their current tenants. For everyone moving in, I am grateful that Vantage has been able to place a roof over your head and security in this trying time!!! Be aware of the management, record everything and do not let them take advantage of you or ignore your concerns, because their track record is poor! I do not know how this will turn out still. I attempted to send the management a formal letter yesterday regarding water, mold and uninhabitable conditions although got an automated email back that offices were closed. They had not updated their email in 5 days or their phone systems to communicate with current tenants regarding office operation and assistance. Today my email was received. Only time will tell at this point! 🙏

I turned my keys in at The Jackson in San Antonio, TX on 08/10/2019. I received a walk through statement on 08/15/2019, almost 1 week later. The statement says I will receive a deposit 30 days after receiving the letter although I dont understand why I should be at their mercy when they chose to delay doing my walkthrough. Typically a deposit is refunded by 30 days after the move out date. I have attempted to reach out all week. It began with an email and today with 3 calls which all went unanswered. The moment I called from another phone number someone picked up. I asked for information on who the Regional Manager was and how I could reach him or her and the Assistant Manager gave a name and said she did not have contact information. Now that Ive tried to reach out to United Apartment Groups main line, their automated system can not direct calls correctly. It is impossible to speak to a human. I urge all apartment renters to stay away from United Apartment Group properties. I have never experienced so many issues with an apartment management/ owners company ever. I have already contacted the Better Business Bureau and will be reaching out to Bexar County Dispute Resolution Center and Texas Apartment Association. I lived at the Jackson Apartments for 1 year and it was the worst year of my life. On top of being afraid of the hoodlums, break ins and suspicious activity that management failed to address there was also roach issues, plumbing issues, and my lease was inaccurate. When it came time to move out, there was 2 different lease agreements under my name, for different apartments and dates, again due to lack of communication. If I had known better I would have reached out to the City of San Antonios Code department to report the 36 hours we had once gone without running water. I thought moving out would be the end of my problems here but it looks like a new battle has begun now, just to receive the deposit that is lawfully due to me.

I have been with UAG now for 4 years. We have grown to a new level in the multifamily industry. Breaking into the top 40 management companies in the US. We are to stay! Love this company and the people I have the pleasure of helping on a daily basis.

Try getting to talk to an operator it’s not going to happen the machine kept bringing me back to the same option of pressing star to talk to an operator over and over even after pressing it it will still go back to that option.

Villas Del Zocalo Phase 1: bug infestedIve been having problems with this place since I moved in. I put a detailed review on their Google review page as well. It was only after complaining on there that they really seemed to kind of care, but as usual, I am waiting for: 1) a response to an email about PAYMENT, 2) a phone call about what dog breeds are allowed and 3) a phone call from the manager about options for my apartment.I have photographic evidence of some of the pests that I have seen in this apartment. I have around 20 photos collected since the end of November. I have found bugs in my kitchen (crawling across counters, near my cabinets), constantly in my bathroom (shower, cabinet, etc) and in my bedroom. Ive complained so many times. They are supposed to be spraying my apartment and my neighbors apartments.It is not working. I have continuous problems.I need someone to contact me ASAP regarding this apartment situation. I shouldnt have to pay for pest control if it is not working.

Great company to work for! Lots of interesting people teaching lots of team work and team building. A wonderful way to gain experience in this field, excited for future opportunities!

They dont pay for services rendered. When we call apartment manager at Waterford Glen Apts., they dont answer the phone. We have left numerous messages and never receive a return call. If we call from another phone, they answer by the second ring but dont have any answers for request of payment and do not know any names of anyone for us to contact. This is a very unprofessional company. I would advise everyone to steer clear of this company!

Poorly maintained...garbage piled 10 feet high every week end in garage...no garbage pick up on week ends. Halls dirty....not cleaned in 3 weeks now...have not met a single resident that likes living here....

Worse management group. Bad maintenance. they dont even check in there units. We had mold in our hvac system. Corporate will never even call you back. They give you a number an never answer when you call. On reviews but turn around an try to take you to court an kick you out

Been employed with United Apartment Group for a little over 6 years. Im happy to be part of this. not only company, but family; and for allowing me to grow with them.

I have worked and lived at a UAG property and I must say it has been one of the best experiences on both ends. UAG really cares for their residents and employees. They are very in touch with what happens around them and every property works as a team to meet and exceed their goals. I would recommend this great Property Management team to anyone. Thank you for been who you are and cant wait to see more!!

Appreciate the current efforts to repair the exterior of the entire complex. Waiting on the new paint job. Mgmt always responsive to my work orders. Maintenance staff professionals and prompt in response to work orders. Mgmt staff professional & respond to my request for help & info.

I just joined United Apartment Group in April of this year and even though I love the company I came from, my decision to join this firm has been the best Ive made for my professional career. The managing partners are the epitome of professional and are very knowledgeable in the multifamily industry; they truly care about the owners they serve, UAG employees and most of all the RESIDENTS. Its so hard in 2017 to find such amazing people to work among. Im truly blessed to be a part of United Apartment Group. GO UAG!!!

They have been in Cypress Lake appt for a short time and wow it shows the changes very favorable is an apartment complex that is not in the best area but it is very nice and it is worth all the renovations that I needed a lot I will be living for a year living here and wow I love what they do something to work in is in the parking lot especially in the back is very difficult this is very important to be taken into account for future tenants the rental prices have gone up a lot he understands that it is because of the renovations that it is very good but what will happen with the parking lots this is one of the reasons why I will not renew my contract it is a pity but I like what the Felicitas are doing

To the company that manages Melia apartment homes:Warning to anyone looking to lease with Melia, RUN AWAY SAVE YOUR MONEY!This complex is infested with bugs rodents and bad management, not only does the complex not have any working boilers (leaving residents without running hot water) but there is also plumbing issues, leaks that cause the ceiling to open up in several apartments. The work order system for maintenance is a joke, they don’t take anything serious. We have taken photos and videos and have other residents with the same issues we are having. We are planning to go to the news and on making several necessary reports. We deeply regret moving here. Do not sign the lease. It is not worth it.

They need a lot of help.

Living at Brookstone apts for four years and they are managed by these people I would have to rate this place a zero.Management sucks.Christina and Rachel are two of the most unprofessional woman I have ever met.And Rachel should be fired for harrasing and discriminating my family.

I have worked here for 12 years, what a great place to work. United Apartment Group really does go above and beyond for the employees which empowers us employees to do the same for our valued residents. #UAGSTRONG

I used to reside @ Ascension Point Condos in Arlington TX & can say that it starts from the top down.... this is one of the worst customer service experiences Ive encountered! No one answers calls, returns voicemails & theyve even ignored a BBB Complaint. Not sure how theyre staying afloat with all the issues. Ill attach my review of Ascension Point to this as well.Do NOT move into this place!!!! Looks can be deceiving... the exterior is somewhat maintained but the apartments are not. When I moved in the apartment was still dirty, mismatched paint, broken blinds, clogged dishwasher, dirty refrigerator & toilet & the ice machine never worked. After multiple work orders put in everything was addressed fast forward to 2 yrs later when I wanted to upgrade from a 1 to 2 bedroom I ran into the same issue... A DIRTY apartment!!!! They dont take pride in their apartments & Michelle the office manager is rude & will talk down to you or flat out hang the phone up on you, she hates her job & it shows. When I asked her when they were going to renovate the property... she just laughed! Now that Ive moved out theyve charged me for cleaning the carpet when theyre actually replacing all the units with new carpet & holding my money hostage. Ive even filled a BBB complaint to no avail. Dont let the prices fool you... its NOT worth the hassle!

The culture of this company is amazing and I am proud to be apart it it. UAG has been recognized for having amazing staff members who are commitment to all residents, helping people every single day and its overall commitment to all their employees. UAG Property Management Group is firmly committed to helping residents and employees to do their best by giving them the tools they need to accomplish anything. I highly recommend United Apartment Group to anyone!!!

Please never rent here. Save yourself the trouble.I lived here for 3 years before the new management took over and love it. But I hate living here now. So heres a list of things my roommate and myself have had problemswith since we moved in.1. Move in date kept getting pushed back and we werent compensated for prorated rent for a later move in date.2. We didnt have a hot water heater for 10 days after we moved in.3. I had a bunch of unknown fees that werent told to me by the leasing agent at the time. But management laterdecided to gouge me with these fees.I mean why would they have given us the keys without charging uswith all of the appropriate fees? But apparently I had to pay a bunch of fees I didnt know aboutand management never told me about it. They just charged me a bunch of late fees for not payingmoney that I never knew I owed for the apartment.4. Our A/C hasnt been working properly for over 5 weeks now. Management has replaced the unit and tends to blame us (the tenantsr)for the fact that the A/C isnt working.5. Management tends to post Contact us type comments on here. They will probably post one as a reply to this comment.But I HAVE contacted them and it has been useless so far!!!!Corporate is no help whatsoever. Dont even bother.

This is the most crooked apartment group. They are trying to illegally lock me out of my apartment over TEN DOLLARS. ten dollars that I wasnt made aware of, that they suddenly tell me about at the end of the month. They tried it the last two months because of their computer systems and when I ask for explanation? Im insulted by the regional manager for our apartments. You bet I got a lawyer. You want over a thousand dollars a month from me? No. Im using it to pay my lawyer and expose this company because I have HAD IT.

This “business” is trash just like the apartments they manage. I don’t know how they do things in Texas but in Virginia where I’m from people answer the phone or atleast return multiple voicemails. I’ve been trying to contact this place to give me my refund for my Vida apartment application I did on March 27. Texas property law states a landlord has 7 days to process an application after receipt of money by applicant. Here it is May 1 and I still have yet to get my refund. And UAG when you see this do not comment and say “please call us” I’ve called y’all multiple times and you haven’t returned any of my calls. If I do not have my refund by May 9 I will be getting an attorney and will be taking you to court for $100 civil penalty, 3 times the amount I paid ($153.27) plus attorney and court costs. So I’m thinking around $1200 if you don’t give me my $153.27 back.

We really enjoy our Townhouse here in Victoria Texas and appreciate the staff for all of their work.

I have left several messages on the Corporate number regarding The Edge in Abilene. I have not been able to get a call back. Ths Manager, Asst, and Regional are of no help. When I asked the Regional for corporate number, she refused, she said, the call will be routed back to me. These people are thieves and take advantage of the residents that live there. Deposits are never returned, had move due to a rehab. Lease states to request a walk thru at move out. The lazy staff refuses to walk with you. Then they hit you a bill!!! The answer to the charges are its clean, but not my kind of clean. This is not right. I will be reporting to BBB.

Love working for the best company out there, they value their employees and are down to earth, friendly, and caring to all. Thank you for all you do !!

As a foundation repair company, we inspect hundreds of apartments every year. United Apartment Group are courteous and attentive to tenant needs. True winners in my book. Jim Oursler, President, Granite Foundation Repair, Inc.

Vantage at Brooks City BaseI have had my vehicle towed twice even after speaking with the property manager. Not to mention there are on site spotters to call in a tow, which is - especially while having a contract with said tower - is a predatory towing practice and forbidden under Texas law. Absolutely ridiculous

Still waiting to get my AC fixed. Management asked me to take down my negative social media posts. Yet I still have no AC! I will take down the negative posts once my AC is up and running.

Public areas not maintained or kept clean.Paint is peeling off exterior ceilings. Metal around pool and on balconies has peeling paint and rusting!

The Apartments are ok not great not horrible just ok. The staff is friendly when approached but I have seen my fair share of people come and go from the office in the short 8 months I have lived here so far. all of the issues I have had have daily due to the edge of the apartments. The parking lot is in need of major repairs anytime it is raining a majority of the spaces are unusable due to large puddles of water collecting, in most places the water is 3 to 5 inches deep enough to completely cover your shoes. Also the units are not insulated very well and will result in higher electricity costs. I moved here from a newer complex around the corner to save 120 bucks per month on rent and my electricity bill spike from being here has offset that cost and im actually paying more in total here then I was over there, Insulate the exterior walls and attic areas and replace old leaky single pain windows with energy efficient double pain windows fitted with argon gas is will greatly cut down on the utilities costs. Also the cabinets are old and are in need of being replaced not fixed torn out and replaced. the location is key for me it is right by my sons school and that makes a world of difference in out busy lives. It is close to major highways and lots of activities and restaurants, having the park so close is also a huge plus. All in all not a bad place to live if you understand you get what you pay for.

This place doesn’t deserve even one star. Management at Vantage at Brooks City Base is very unprofessional and mishandles paperwork and people’s important information. I refuse to rent there. The new property manager Alma is utterly disrespectful, unprofessional and rude person. Listen, United Apartment Group, if you value tenants and potential tenants, I highly advise you to get rid of her and replace her ASAP. I’ve left numerous calls with United Apartment Group and no one ever answers or returns phone calls. Funny they have it set up so they don’t have to speak to customer EVER. POOR BUSINESS PRACTICES.

I live at Brookstone Park Apartments here in Gulfport, MS and they are managed by United Apartment Group. I love this community and its office staff. Such wonderful, professional staff members. Always here to help. The Bingo nights are the best!!!

No one in Corp or on grounds can handle issues. Called over 10 times to reach Corp. Complex doesn’t handle service calls. No email to address someone specifically in Corp nor is there a direct number. VERY disappointed in experience.Aside from hazard issues with trash and broken glass they don’t address other issues.Trash is ALWAYS overflowing this way.Q.S. Complex

A relative of mine lives in a residential community recently managed by this company (Bristol Square Apartments) in Dallas, Texas. It was a nice place, until recently. There have been a rash of break-ins (at least 15 since the beginning of the year) and management hasnt taken any steps or precautions to ensure a safer community. My loved one is fearful and anxious over the recent turn of events. I am afraid for her. Management does not communicate and no plan of action is in sight.

I live at Hill Top Oaks, I have a heart condition and my room mate has COPD and our A/C thermostat is currently set at 72 degrees, but its 79 in our apartment. I have filled out numerous maintenance requests and have yet to see anyone come and look at my unit. The last time I saw anyone from maintenance they said they cleaned the unit on the roof and recharged it, well I guess that wasnt the solution and I have been putting in maintenance requests ever since. This is a health issue for me and my roommate and when we rented this apartment it says in the lease it comes with central air and heat. I guess because were on housing we dont count, thats how I feel, and the staff when you try to talk to them about the situation they are very rude and act like that just dont have the time to deal with you....I wouldnt recommend these apartments to my best friend or family.

The 903 in Arlington i moved in in February, and she knew this because she told me look at the photos, this is what i get for $1302 a month ppl look how they do business notice the roaches and surface of the stove click on my name.

Try to get in touch with them 3 times about the deposit, which I never get it back after moving out from one of their properties 7 months ago! No responds no deposit no explanation

One star is way too many! Emailed UAG to speak to them regarding issues at their complex just down the street over 8 months ago and still no response. Office management is not helpful to say the least, their handle it yourself kinda responses do little to ensure the right to live peacefully in their community. Orders of Protection against tenants and still they live in the complex still harrassing neighbors. When UAG refuses to communicate with tenants and their office staff the same what is left to do? Put every grievance in writing and come together as a community to FORCE a peaceful living condition! Do yourself a favor and DO NOT RENT FROM UAG at least here in San Antonio.

Ive lived here almost two years now and the property is always well maintained. Its a great central location and very reasonable for the area.

They dont deserve no stars at all

I live in moline il at an apartment complex called pheasant Ridge Apartments. It is the most unsanitary place Ive lived. In october started a mouse problem. They had pest control come in and they placed sticky traps. It is now Jan have called them several times. They say there is nothing they can do. I cant even use my kitchen due to even if you open the oven mice come out. Also I have several things that have gone over a year without being fixed. Looking to get out of here ASAP. I will be filling a suit against this company. I am a little late on rent. Im not going to pay rent with all these problems. I would not rent at least from pheasant ridge. They do not care about their residents. If I could have given negative stars I would. Cannot get office help to stay and the second floor smells of pot all the time. They also left notes on my door saying I had to remove my dog because he wasnt on the lease they said I had to pay another 300 dollars and additional 15 a month. When in Sept 2017 I paid 300 dollars and I do pay 15 extra a month. When I stupidly did another lease they said did anything change I said no brought in my income. I asked if I had to sign another pet lease they said no. All they care about is money. A lot of what they advertise you dont get. The pool has never been up and running, they said all Apts have ceiling fans and garbage disposals its all lies. They will not be getting another 300 out of me. They also will not tell you the address or phone number of the company that owns pheasant ridge.

Attempted many times this week to reach out to someone in the corporate office. Only options I have are to leave messages...This week I have left 3 messages to Karen Ks voice. When prompted to press star to reach an operator, Im directed back to her voicebox.