If I could give zero stars I would. This was the WORST experience with their service department I have ever had. I went to get my right and left side view mirrors replaced. When I arrived, a service guy approached me at my car, tested the functioning of BOTH mirrors because they do move automatically, and recommended I purchased JUST the mirror for the driver side and the entire assembly for the passenger side. Fast forward to the day I got them serviced, Justin did NOT tell me verbally that they had broken the left/right function on the driver side mirror but had typed it in the notes on the receipt that it was broken during installation. Youd think theyd be liable right? So when I called and spoke to manager Aaron he claims they normally recommend the entire assembly which they did NOT and that they are not liable because of the risks that were also not mentioned. I never signed anything that said they were not liable for things THEY break but they refused to pay for it. Justin and Aaron are BOTH very dismissive and rude. Chuck handled it poorly as well with how rude and nonchalant he is too. Aaron also promised and then took back that Id at least get the labor fees waived because of the confusion. I ended up coming out of pocked almost $700 more and wasted almost $90 on a part I didnt even use. This is the WORST dealership ever. So if youre thinking about servicing your car there dont. Buy a car all you want but their service department is unprofessional and cheating you out of money you shouldnt be held accountable for. Lawsuit moments away.

Just bought my first car here! I highly recommend anyone to come here for a stress and hassle free buying process. Stanley was extremely knowledgeable about the vehicle. He showed me every feature the vehicle had to offer from left to right. I never once felt pushed to make a purchase of the vehicle by him. Derek was also great when I was figuring out the finances to the vehicle! 5 stars is certainly deserved here.

Love this Honda Dealership! Super helpful staff ( without the hassle of sharks trying to sell you things). Awesome lounge / work area while you wait for maintenance. Lastly, not too bad wifi speeds. So if you need to get some work done, stream a few episodes on Netflix, or just need to surf you will be good to go.

This was the worst experience I have ever had. Little chubby white guy in the warranty department is very rude and unprofessional. He became upset because I would not allow him to take advantage of a female friend buying a car. Tried to force her to get expensive warranty packets that won’t needed. Mislead her to think it was mandatory for the purchase of the car. Please be aware this guy is very unethical and only cares about up selling to make more money rather than do what’s best for the customer.

Danielle was AMAZING to work with. She took time, even away from work, to help me figure things out as a first time buyer. Not just that, but she was super friendly and very patient with me (Im a Uni student who was buying their first car!)She really helped me feel more comfortable when purchasing said car, and gave me information to help me understand different things that I could choose between without making me feel like an idiot, and I appreciated it so much!!!Sorry if I repeated myself a lot! I really dont know how to voice how thankful I am for all of her help.Wishing Danielle well!

I had a great experience with John D at Leith Honda service department. I dropped off my Odyssey the night before and the next morning they started to work on my vehicle. He was keeping me updated with service via text and sent me a visual report link of the Multi-point inspection that was performed. Great Customer Service!

Great experience all around. Geoff was super helpful & explained everything clearly - plus he was able to track down the part needed to repair my car so it was ready the same day! With all the the shortages and backorders I had every expectation my vehicles issue would be months away from fixing but Leith Honda came through for me! Would definitely recommend & will be continuing to have all my vehicle needs taken care of here!

I purchased a vehicle here yesterday and Jim was such an awesome person to work with! My situation was a nightmare but he was very patient with me and did everything he could to help things run as smoothly as possible. I also appreciated the check-in call the next day making sure my vehicle is up to par after driving it off the lot! Highly recommend this dealership!

**Update-I received a call from one of the service managers (Aaron) and he listened to me and assured me that they had some talking and training points to follow up on. I appreciated his listening ear and I appreciated him remembering our exchange. I will return to Leith Honda and I hope that I will be pleasantly greeted with outstanding customer service.Original post-The problem began with a lack of communication between my service person, the tech, and me.Im happy to tell my story if someone wants to contact me, but I went from singing your praises with Aaron who checked me in, to being VERY disappointed by the time I picked up my car from Nick. Not completely his fault, but there were clearly a few communication fails, including an incomplete voicemail left by Jeff. Heres hoping to get it resolved so it doesnt happen to someone else.

We purchased a mini-van here and it was a great experience. Dani (Danielle) was well prepared at every step to make things run smoothly. They werent pushy on anything that we didnt want and that made all the paperwork feel like a much more pleasant experience than last time I purchased a new car.

We had an appointment to look at a used Odyssey and ended up leaving with a 2022 specd exactly how we wanted. Moe was amazing. Hes super helpful, laid out all the options for us and even stayed really late going over the vehicle after we took delivery. Cant say enough good things about Leith Honda, will definitely buy from them again.

I had the best customer service experience working with Ms. Merry Reynolds. She went above and beyond the call of duty to locate the car that I was interested in. Her caring attitude and expertise was top notch!! I am very happy and satisfied with my recent car purchase from Leith Honda of Raleigh. I highly recommend this dealership!!

I had an exceptionally pleasant experience at Leith Honda. The car I wanted was not on the lot and my salesman, Jim Mariotti kept me promptly informed along the way of its delivery status. Not being familiar with current new car purchasing, he made the process so easy. I felt no pressure to make any decisions I was not comfortable with. The financing department was efficient and easy to navigate as well.

So my lease for my Nissan Altima was going to run out in 6 months. I started looking for cars well in advance as I didnt want to wait until the last minute to see what Id replace it with. I went to a number of different car dealerships from Nissan to Tesla, and found myself at Leith Honda this past Friday. I immediately met Shawn, and explained my situation. I told him I wanted to pay right around the same thing Im paying now, but Im in absolutely no rush. Note that I am 54 and have have had a dozen cars or more so Im very used to the process. Shawn was very nice, and before we even talked in detail about cars, we chatted about being from NY, and a few other things before getting down to business. I never felt pressure and was very comfortable with his sales approach (Im in sales myself so I could appreciate it). He asked if I wanted to test drive the sport which we did. I liked it, but I feel that he sensed I wasnt thrilled, so he suggested test driving the sport 2.0 Turbo. I was so impressed with the car and how it performed, I knew in my head that if we could make the numbers work, it was a done deal. Fast forward to today - I picked up my Accord Sport 2.0 T and Im thrilled. Shawn was attentive, professional and let me know that just because I bought the car, it doesnt mean hes going to just forget about me. He told me to call him any time with questions or concerns, and sat with me in the car showing me all the features and ensuring I did not leave until I was comfortable with the car. Overall I would absolutely buy another car from Leith Honda and they should be very happy with Shawn. Oh and the car - amazing.

I had an appointment for a Recent recall on my 2019 Honda Civic. We brought my Car up the day before to leave it since we live out of town. Chris, our Service Advisor checked me in and told us that they could probably get it in that same day. When we got home, we called back to see if they could change my oil & rotate my tires while it was there. He said no problem at all! The recall was repaired on Thursday and the oil change was done Friday morning. He called to let us know and we went back Friday at lunchtime and picked up my car! Chris went SO ABOVE & BEYOND!! To get all this done for us!!! I originally wasn’t going back until Saturday to get my car. Honestly, he provided the Absolute Best Service we’ve Ever had!!! Thank you Chris!

Monique Was my advisor and she listened to concern and had me in and out that was the fastest I ever been out of there.

This was my first time at Leith Honda. The service adviser, Geoff Pratt, was very welcoming. We discussed what needed to be done and he was very clear he could help me. The tech sent me a video of my car being inspected. I was impressed. Will definitely go back to Leith for my future service needs.

My service advisor Justin was very thorough with answering my questions and making sure I got everything I needed. I have had other average advisors in the past, but had the best experience with Justin so far. I was in and out faster than expected. Thanks!

Chris made our transaction a smooth one. He set the atmosphere and made us feel real comfortable. Honest, upfront, and knowledgeable about the vehicle we purchased. Stop by and see him. You wont be disappointed.

The service was fine. Simply an oil change with no issues.

We bought this car from Leith Honda in November of 2020. We love the car, a nice blue Honda fit manual! We have no issues with the people there. Our issue is with corporate or even the district manager. They no longer provide military discounts for anything but for buying a car. They gave no explanation as to why, they just stated that recently we no longer have that program. I would hope that Honda gets their stuff together to help the people who have served in the United States Army! For a $200 billion dollar company its a real shame.

Brent Pendyck always tries his best to get me the best deal possible.

Had a really nice salesman 9/2021 but no inventory

Nick took very good care of us. He wasn’t able to totally fix the problem because it is an issue that Jeep corporate has but he took the time to explain everything in great detail and made me feel like my concerns were valid and that any future concerns would be heard as well and handled to the best of his ability.

I was very pleased with the service that I received and the wait was not too long.

Jamal our sales associate was friendly, professional and caring. He went out of his way to make sure that our new Honda CRV was the car we wanted by reviewing all the features and several test drives. It was helpful that he was quite knowledgeable about the different types of Hondas and trims. After the purchase he spent quality time introducing all the unique features of the Touring trim for us. I highly recommend Jamal and this Honda dealership.

I went to Leith Honda after hours on Sunday. I saw a 2021 CRV on the lot that I really liked. I went to the website and it wasnt listed. So, I called Leith, Monday morning and spoke with a sales manager named Jose he told me someone had backed out of the purchase and it was still on the lot just not online. I told him I wanted the car and to please place it on hold. He CONFIRMED that he would. Got to the dealership Monday afternoon. Met with Jose, he told us that someone purchased the car with a credit card. I asked him how could that be when he said he would put the car on hold for me and he said that he couldnt hold it because I didnt put a credit card on file. When I called, Jose NEVER said I had to put a card on file to hold the vehicle. As a first time car buyer I dont know how car holds work. But since he is a sales associate I thought he would give me all the correct information since hes the one that would be making the commission from my purchase. I AM EXTREMELY UPSET!!! If he simply wouldve told me over the phone that he needed my credit card info to hold the car, I would have done that in a heart beat. Instead he wasted my time by having me drive all the way to the dealership, then had me wait for 30 minutes before he could find the car and tell me someone made the purchase. WORST EXPERIENCE EVER!!!

Purchased new car here. Took it on for its first free oil change for life with an appointment at 7am. Agreed to tire rotation and balance. Left at 9:15 am. Thats a long time for that service.

This review is for the service center. The staff are always professional, polite, and communicate well. Wait times can vary depending on how busy things are that day. Having a waiting area that includes comfortable sofa chairs, power plugs, phone chargers, wifi, privacy cubicles, coffee/water, and clean bathrooms makes the wait easier.

Outstanding experience from start to finish. Jamal Badwan, my salesperson, was exceptional, carefully explaining all my leasing and purchase options and exactly what each choice would cost me. There was no pressure at anytime to make any decision; everything was up to me. He was kind, considerate, knowledgeable, and without a doubt the best salesperson I have ever had. Also a big thank you to Jesse in finance, who somehow made what is usually a lengthy and tedious part in the process into a clear, streamlined, and actually pleasant experience. This is the best vehicle sales experience of the many that I have had over the years. Thank you all at Leith Honda, including the most important part of all, the amazing staff in the Service Department who ensure a safe and dependable ride.

Professional, courteous, quick. Every this you hope for when dealing with car service.

Lisa was amazing! She helped with our every need and she even had the vehicle delivered to our house!

The customer service was excellent prior to our purchase. After the sale was finalized, everything went downhill. We did not get a walk through of the vehicle as promised. Also, we were promised that some scratches on the vehicle would be repaired the day after the purchase. When we returned the next day the scratches were not fixed and the car detail was subpar. We had to ask them to detail the vehicle again. They promised someone would call us shortly to schedule the repairs for the scratches. Three weeks went by with no call. I had to call and get angry with them before anything got done.

I had the absolute best car buying experience ever at Leith Honda today! Starting from the last minute call to do a same day test drive all the way to driving off the lot in my brand new 2021 Honda Civic Hatchback Sport Touring! My sales rep is Danielle Reynolds and she is absolutely amazing! She made my dream come true today! Buying a new car was easy breezy! Please, I insist if you are in the market for a new ride, just get on down to Leith Honda today and ask for Danielle Reynolds for a car buying experience that you will appreciate, love, and remember for a lifetime! You won’t be disappointed! The wait is over, your time is now! Get up, go down to Leith Honda, remember ask for Danielle Reynolds, and tell her Ms. Dotson sent you! Thank you Danielle Reynolds I appreciate you so much! I love, Love, LOVE my new car! Wishing you many blessings and continue being filled with love and light! Shout out to Tommy and DP as well because it takes a team that works well together to make the dream come to fruition! I’m truly grateful for my new Leith Honda Family!

Im retired military and have owned Hondas (4) since 2001. I just moved here from Fayetteville and was well taken care of by Bryan Honda there. When I asked the service person (Chris) about a coupon (free state inspection) from Bryan, he stated that they couldnt except it. Other then that my vehicle was inspected in hardly no time and your parts department was also very expedient with helping me get information on a part. Thanks

WOW.... What a crazy week..... We purchased a 2022 Honda from a dealer far away due to wanting a specific color that Leith didnt have and wouldnt be able to acquire for sometime. The problem was that after only 4 days the transmission went out stranding us in Raleigh on a Friday night. We were able to hobble to Leith Honda and were met by the most incredible Service Advisor, her name is Carrie Pendergrass. Carrie treated us like we had bought the van at Leith and we had been loyal customers for years. We were blown away at the service and support we received. Carrie arranged with Honda to provide a Rental car since we are a single car family and would have been stranded. She also expedited the transmission which initially had a 4-5 week lead time and surprised us with having our vehicle ready to go in a week. We are very appreciative of Carrie and Leith Honda for caring for us even though we didnt purchase from them. The Leith Honda culture is awesome. Thanks again.

I just moved from Atlanta and this was my first time at Leith Honda. The customer service with Aaron was great. Could not believe how quick the service was. Aaron kept me up to date on everything. I could not be happier.

Love our New Ridgeline RTLE recently purchased at Leith Honda. Fabulous service from Moe in Sales while waiting 5 months for it to come in, but was worth the wait! Moe kept us informed from the moment we decided to order it until when it came in. Thank you!

Monique made my visit to Leith Dealership one of best experience I had in my car service . She is pleasant cooperative and welling to help . My car service was done on time . Im looking forward to see her again I appreciate her for my good experience in the Dealership . Thanks again . Abdul .

Purchased a 2021 Honda Accord. Jose was great to work with. Love my new car.. Thanks

Excellent job. Very fast

My experience was phenomenal! The service was great and the staff was superb! I have purchased my last two cars from this place and I simply love their quality of services!

Had my car get serviced there about some missing screws under my car, and I was happy with the outcome! Worth the wait.

Lisa A helped us find and buy our car. She was nice, honest, and super easy to work with. Manny from finance was also amazing! He answered all of our questions and made us feel confident about finalizing everything. The entire process was stress-free and surprisingly fast. Great team and definitely recommend them to anyone looking for a vehicle!

This dealership was amazing! My previous experiences in buying a car were completely thrown out the window after spending just a few hours at this dealership. Moe did a great job finding us exactly what we needed in a timely manner. There is no haggling back-and-forth ever price and no one trying to trick you into buying a piece of junk. Honda’s preowned certified vehicles are truly what they say they are. I highly recommend using this dealership for your next purchase.

We spent a few hours at the dealership today and I mustsay that we had the best experience with Danielle Rsynolds, she went over and beyond to help us in ever way possible. She was a joy to work with and made sure she knew that I understood every detail of the info she was giving me.I feel like if they had more people like her on more lots, that buying a car wouldnt feel like such a daunting task. All her time and care were very much appreciated and I would recommend that anyone going on that lot, would be very pleased with her . Thanks again for an amazing experience Danielle, your company should be proud to have you !!!!Thank So MuchKelly Thompson

Service was smooth, fast and the people were exceptional.

Daryl is FANTASTIC! He helped me with this first huge purchase and took the time to coach me through to get the best deal. He is so patient and a great resource before, during, and after the purchase of a car!

When I went to this honda dealership the first time to buy a Honda no one would come near me. Salespeople no one. I ended up going to cary and had no problem now my Honda is paid for. Now when I went with my battery that only lasted for two years, it was replaced with no problem service personnel was great.

John Dellinger in service did a great job getting me in for my oil change today. He explained everything thoroughly and it was done on time!

Thanks to the entire Leith Honda team for providing me with a great experience from the time of drop off through close out. I had an exceptional experience while getting some routine maintenance work done. Monique H. did a great job with her communications and keeping me posted with every step of the process. Both Tony and Ryan gave a clear and detailed evaluation of my vehicles overall inspection and alignment, which was very appreciated!Thanks again to the team. You guys really ROCK!!!Anna

My husband located a Ridgeline truck that he was interested in purchasing at Leith Honda and we drove from Ocean Isle Beach to take a look. Our sales rep, Dani, did a great job with setting up a test drive and prepping the paperwork for the sale. There were 2 hiccups in the process - a lost dealer tag and a too long wait to complete the deal - that earned the dealer a less than perfect rating.

Providing customers a visual service report is great and instills customer confidence and understanding. The service advisor kept me thoroughly informed, explained all findings and recommended repairs.

First of all when you go, ASK FOR DANIELLE REYNOLDS! She is fantastic, somewhat new at Leith but has a really wonderful personality. Danielle doesn’t push you in any direction but instead makes you feel like you’ve been friends for ages and genuinely has a good time with you while you find the car you want. She’s very helpful and patient. My wife and I kept changing our minds and making her walk back and forth from the show room to the lot—I felt really bad—but if she was frustrated with us I couldn’t tell. She was that professional.Secondly, even with all the stock shortages Leith really does a great job working with you to find what you’re looking for. We decided on a Honda Odyssey that they currently don’t have on the lot, but they are finding one within a 500 mile radius which they say could be as soon as a couple days and they will bring it to us without extra cost.Thank you Leith Honda!

Adam is an amazing sales person! He went out of his way to find us a car that fit our needs. In a time where car buying is competitive and quick, Adam still found time to give us great customer service! Highly recommend!

We decided to buy a 2013 Honda Pilot after getting good use out of our 2007 Honda Odyssey. We called up to Leith Honda to inquire about the vehicle and we’re transferred to Chris Carver in sales. After a lot of discussion with Chris of the best vehicle for our family vs our budget, we settled on the Pilot. Chris went of his way to get us a good deal. The check engine light came on two days after we bought the Pilot. Thankfully it was only an oil pressure sensor. Chris got us the issue fixed through the service department. He also agreed to get us a a brand new windshield doe to some nicks. He even got us a brand new loaner to go get lunch while we waited on the repairs. Chris went above and beyond to to take care of us. He worked hard to make it a good experience

Took my Truck in for transmission service. Was greeted upon arrival by Geoff and my truck was taken back in no time. I was told it would take around an hour to get the service done. I was skeptical because in the past, when I have gone to other service centers, they over promise and under deliver on the time estimate. Not Leith Honda. Exactly one hour in, I was informed my truck was ready to go.The best part was, the actual cost of the service came out to be LOWER than the estimated cost.

Once again I was not disappointed. Traded my Accord for the Pilot because I needed more space. Marvin Camper was awesome as usual and made sure I walked away with exactly what I wanted. Thank you Marvin and Leith Honda for always making my experience a pleasure!!

I had a great experience at Leith Honda. I hadnt previously had a good experience at a different car place in the area so I was nervous going into my appointment but it was great. My appointment was quick. The staff and my technician was super friendly and helpful. They sent me videos of my car so I could see what was going on. It was a great experience and Ill definitely be going back there for all of my car needs.

Edited Update: After realizing my first visit caused an issue I called to make a follow up appointment. Long story short, the noise I was hearing was caused by a hubcap so they moved the tires back to the original positioning. I was charged for the initial tire rotation but ended up without rotated tires. If the service department cant properly place a hubcap after a rotation I wouldnt trust them to do anything more in depth with a car. Wasted 4 hours within two weeks here.Original:Yuri and Nick were both very friendly and upfront about the process and charges. It took a bit longer than I expected but overall Im happy with the service provided.

Their service departments communication and logistics is terrible.Appointment at 1030 for just a simple headlight repair (normal repair time is 30-45 minutes), said it would take 1 hour from drop off time and to wait for it to be done. Its now 1130 and they still havent worked on my car and when I asked if it will be done soon, they couldnt give a definite answer.Will not come back to this location.

Thank you Sam for your outstanding customer service. Sam is great! he goes above and beyond for the customers. I will be looking to do more business in the future. I will also refer people to come here.

I am very happy with the service that I received. However, every time that I take my car in they always try to upsale. I understand the company is trying to bring in more money, but the consumer is trying to keep a little money for living.

Good experience. Had to take my car in for a recall fix related to the fuel pump motor. Justin, my service advisor at Leith, was great. Very kind from the time I dropped off and kept me updated throughout the day. He offered recommended services, including a full explanation, but wasnt pushy when I said I needed some time to consider. Leith offers a one way shuttle from the dealership, which I was able to use to go to work. Reggie drove me safely, and we had a nice chat along the way.Only annoyance was getting back to the dealership at the end of the day. Seems if I have to take my car in for a recall (i.e. Hondas fault), I shouldnt have to inconvenience a friend or pay for Uber to get back to the dealership. Would make sense for them to offer a courtesy vehicle, a stipend for Uber, or a ride back.

My family and I recently relocated to NC and needed two vehicles. Our sales rep Jim was excellent! He was patient and friendly even with our two year old. Jim let out boy hit the gong! Such a memorable moment. Thank you for welcoming us to Raleigh! We are super pleased with our cars : )

The management in service is downright rude. Lacking in courtesy and friendliness. They seriously need mgmt training.

Great service, as always. Quick intake, kept me informed, relatively quick service.

This was our 6th Honda purchased from Leith. So, you know we are loyal Honda customers. It is always a great experience when purchasing a new vehicle. I wanted a 2021 Silver Honda Passport with the Touring trim. Even though Leith Raleigh didnt have that particular model in stock - they were able to find it at one of their affiliated dealers. Stanley Collins was awesome to work with through the whole process and I would highly recommend. I love my new Passport and got a great deal too!

If your in the market for a new car please go check them out!!! Shavar Hayes showed excellent customer service. I told him what I wanted and he found the car just for me. I had to wait for the car to come in from SC but it was worth the wait he made sure I got a good trade in value on the vehicle I wanted to get rid of.

Daryl was fantastic in listening to my needs and finding the car I wanted. The entire experience was stress-free and easy. They went the extra mile to make sure everything was right. I would buy another car from Leith Honda. Great experience!

I had the best experience purchasing my accord touring thanks to Jose! He was very personable, tactful, and knowledgeable through the whole process. I highly recommend Leith Honda and Jose to help you fulfill your dream of buying a new car.

Max, Tommy, and Peter all went above and beyond to ensure we had a wonderful buying experience. It took less than 3 hours from start to finish and we left with a brand new vehicle, when we were in the market for a used one because of our payment budget. The entire process was smooth and organized. We never felt pressured or forced, like you often do at a car dealership. The drive was well worth it. We have a Honda dealership about 20 minutes from home, which I have purchased from twice previously; and my experience with them was less than smooth, not friendly, and took all day. But after our excellent experience a Leith (an hour and a half from home) I will be a customer with Leith for life. I cannot say enough good things about Leith Honda.

Danielle Reynolds was our sales rep and she was phenomenal! We were looking for a new car and she helped us ride off extremely happy in a brand new car!Danielle made this car buying experience easy, fun and definitely unforgettable! If you are in the market for a new car we highly suggest going to Leith Honda and asking for Danielle Reynolds!!! She is the best! Thank you for exceptional customer service!

Everyone was attentive and timely. Staff was friendly, polite and professional.

I went to purchase a vehicle a few weeks back, but I experienced mystifying behavior from the sales team. Firstly, Sheila (their sales manager) was very rude. Being a recent foreign national, I was ill at ease as she was very stern with me probably because I did not have a credit history (I can only assume).In addition, while their website inventory showed 4 vehicles of the model that I was looking for as available, and having it confirmed by calling their customer service just before going in, they said that they might have only 1 available and stated that the service team do not have a proper idea of what is actually in the inventory. Next, after having told them which color is my preference, they said that the model is no longer available as all have been taken. After a few minutes, they said that only the one I want is available, but they cannot negotiate a lower price (they were quoting $200 more than the online quite I received). In addition, I was given this ultimatum: if I dont accept their rate, then there are others waiting to take it.I rechecked a couple of days later, and still found that three of those vehicles were still available.I still give 2 stars because the finance person didnt try to push me into purchasing add-onsConclusion: They attempted to corner me into purchasing the car at a higher rate and were still rude while at it.

I had an amazing purchasing experience with Chris, Leslie, and I believe Philip who I finalized papers with.I felt respected as a customer, unlike other dealerships I visited. They wanted me to buy the car I wanted at the price that was comfortable for me. I was at no point steered towards more expensive cars or badgered. They made the case for the additional options, as they have the right to do, but when I said what I was or wasnt comfortable with buying that was it, no guilt games or anything.Thank you again to Chris and Leslie, and heres to a new car!

My mother purchased 2012 Dodge Caravan on 05/20/21 at Leith Honda. Before she left the dealership the TPMS sensor was and they released some of the tire pressure but the light is still on. To make matters worse the malfunction light came on 05/21/21. She took it straight the mechanic and they said that the van gave a catalytic converter code, meaning it needed a new one. He also stated that Leith Honda most likely reset the malfunction light and that they did that because it usually takes around 100 miles before the malfunction light comes back on if the problem wasn’t fixed. So they knew the catalytic converter was an issue and didn’t disclose this information. My mom talked to the business manager when she signed her paperwork and he said that if anything happened within 30 days bring it back and we’ll fix it. When she called to let them know an employee named Danielle Reynolds whom she talked to before purchasing the van. Started saying we sold the car as-is and it doesn’t fall under the lemon law. From my understanding if a dealership sales a car with known problems without disclosing them is illegal. Leith Honda you can still make this right!

My experience with Monique was outstanding. Monique went out of her way to help me. Also the parts department was great to me. As a veteran I appreciate the respect they showed me. The service was quick and excellent.. Thanks Bob Wuchte

What a great experience! After being hassled and pressured at other dealerships, it was a relief to be so relaxed and actually enjoy the car buying experience! For you women out there, this is the place to go. Theres no intimidation or talking down to you. My salesperson was Lisa Allen... Actually, they have lots of women working at the Raleigh location in sales and service [not just as cashiers, LOL]!I absolutely love my new-to-me car, but Im looking forward to buying the next!

Helpful staff, good customer service, nice wait area for service department. Havent had any problems with feeling like service department is trying to sell products or services I dont need. They have been honest and helpful every time Ive needed them.

I had a great experience with Merry, she was an excellent salesperson and helped me find the perfect used car that I was looking for. Another dealership didnt listen to me at all when I gave them my budget, they just showed me the new cars and tried to get me in one of them. But Merry listened to exactly what I wanted to spend and what I wanted to see, and I found a Buick SUV in excellent condition.I offered a trade in and they gave me a good value for my trade, brining the SUV down to $14,9K, and I was prepared to finance the rest. I thought the finance team was nice enough, personable, but they really pushed the additional warranty on me. I was advised that I could cancel the warranty (and additional $60/mo. for the basic warranty level) before the first payment and that the payments would then drop back down to the original payment price. However, when I called my finance manager within one week of the purchase to cancel the warranty, like he told me I could, I was told that he would cancel the warranty but that the payment would NOT be reduced! After going back and forth and even speaking with the manager, they are not going to reduce the payment back to the original price. I am VERY disappointed that I was advised that I could cancel the warranty within a certain time period and that my payment would then be reduced back to the original price. If that is not the case, then you need to make sure all of your finance personnel clearly emphasize that the payment will NOT be reduced after cancelling the warranty. I dont want the warranty because I dont want the additional payment. Now I am stuck with a payment that is much higher than I wanted.So, Merry listened to me and got me in a vehicle that I wanted and was comfortable with, but then the finance team screws you over and takes all your money. Very disappointed.

Excellent experience with Moe in sales and Jacky in finance. Waited 5 mo for our Ridgeline RTLE to come in but Moe kept us informed and responded right back to me everytime I called (which was alot). Love our new truck and the positive experience with Leigh!!

I would like to Leith Honda it was my first time buying a car from them and they were excellent the service was great and they were very helpful

I went here to have my car serviced and the service was pretty good! Upon arrival I was greeted by an associate who checked me in (I made my appointment online about 3 days before) and she let me know my car would be ready in about 1 hour.The waiting area was very clean and everyone was appropriately distanced inside and they even had space for waiting customers to sit outside!My car ended up being finished about 15 mins early! And I was sent a video with details on my car via text.I had a good experience getting my car serviced here, so I will definitely be returning!

I just bought a honda civic for my daughter, and we had a great experience Aamar Lewis is very knowledgeable and made the whole process so easy, very please with the overall service.

I had a great experience with this dealership from start to finish!! Eddie was great to work with! We actually started everything online and based on what I wanted in a vehicle he actually picked one out for me! I went to test drive it and fell in love!! He cared that I got what I wanted and gave me the best deal around!!! Forever grateful!! Thank you to the finance manager for everything!!! They were Amazing!! Thank you again!

Had a fantastic experience buying a new car with Daryl. Even given the shortages of chips and vehicles he was able to find my perfect car for me!

When coming to Leith Honda the first person I was greeted by was Sam Syed. He immediately helped me out & we took a test drive in the car I wanted . He even took the time to go into full detail about the car with all its (bells and whistles). Sheila Starliper was able to work on my behalf to get me the rate & car payment I was looking for & Jacky Hwang was such an awesome help with finalizing the last piece before driving off the lot. These 3 people in particular helped me out in such a tremendous way & I thank each and every one of you for doing so! Anyone looking for a Honda … go to Leith Honda in Raleigh and ask for these people!

Big thanks to the Leith service team! Late Friday afternoon of Easter weekend we hit a pothole on the highway and bent a rim on our Accord. We were passing through town, called Leith Honda from the highway, and we’re directed to their closest dealership with the rim we needed.When we arrived at the dealership, it was too late to install the rim and tire, but Patrick in the Parts department pulled the tire and rim we needed, loaded them into our car, and Monique in the Service department called around the area to find a tire shop open late enough and able to work us into their schedule. They were waiting for us when we arrived.Keith Honda went above and beyond to help us continue our trip to visit family on a holiday weekend. Many thanks!

No loaner or rental car for an 1.5 hour wait for the privilege of their “express” service since apparently my time is worth nothing to them, when making your next choice of car consider literally ANYONE else. Good luck you’re going to need it!

Shavar was excellent and provided the best service I have received in a long time. I have gotten many cars over the last few years mainly GM but I was open to considering something different this time. I told Shavar what I was looking for and he had it ready for me the same day. I didnt have to ask to see something else and he stayed in my budget! Everyone was very friendly and knowledgeable.

Everyone at Leith Honda was very helpful and professional, especially Eddie Vaughan. Eddie continues to be helpful, even after the sale. The entire buying experience was exceptional.

I Was greeted by Justin, with respect. He explained everything to me step by step. The problem with my car was fixed and resolved in a timely manner. Thank you Justin

I moved to Durham a few years ago and thought it silly to drive to get my car fixed in Raleigh but I love the professionalism at Leith so Im still here. Thanks!!

I hadnt bought a car for a long time.when the time came for the bank to send the check for the amount of the car, the bank gave a percentage of the cast of the car they would pay. At which I wasnt prepared for. I had my daughter in law drop me off, with no way home being sure I was getting my car.To make a long story short Leith Honda fixed it so I could get my car, Im so thankful for them, I got my car .THank you Leith Honda for helping me. Im gonna tell everyone to come to you for there next car May God bless you.

Leased a 2021 CR-V and had a great experience working with Jordan Massenburg

Fantastic service from start to finish. Shawn in sales couldnt have been more helpful and professional helping us get what we wanted, and Ray in Finance was equally excellent helping to complete the sale. It couldnt have been a better experience overall.

Went to get my oil changed and tires rotated, waited about an hour and twenty minutes to get it done. Once I left the lot I heard the “wubwubwub” noise coming from my car. I drive the 9 minutes away to my house and get out to find a screw lodged into my rear left tire. I immediately call service and speak to the rep who helped me. She told me to come back in and that they will take a look at it. I come back in and she gets a service tech to check it out. He says it is too close to the sidewall to patch it and I need a new tire.After he says that the service rep (who was great) says that after speaking to the service manager about my situation... I kind of stop her and say “wait are y’all trying to say this is my fault” she defers to her service manager so I just ask to speak to him. I go and speak to the service manager (Aaron Muller) and he says it is more likely I picked it up on the road than in their shop as they don’t leave nails around (it was a screw). I have the tire and rim warranty so I really don’t care and I let them know but the principal of the matter is they are trying to get away from something that is their fault. I even went as far to just say I just want some admission that it is more likely that they did it and he says “so you want me to lie?”. I tell him he’s already lying and he ends the discussion there. Again all I even wanted was to have some decent customer service and have them admit to it being more likely.Aaron was not very helpful and just seemed like he didnt want anything to do with me. He said it would be different if the screw had his technicians name etched into it, so I suggested maybe they do that (obviously we are both being snarky). I would have accepted any type of apology, if he had just said man that sucks but we will get you fixed up I would be perfectly happy.The rep I spoke to was very nice and so was the sales process but the service manager has soured me to the place.

Chris was our salesman and he was great. He was really friendly and was not a pushy salesman.

Always fast efficient and very clean service.