user
Bryans Auto Repair
2407 Paula St, Raleigh, NC 27608, United States
Appearance
Bryans Auto Repair

Comments
Jo
Review №1

Bryans Auto Repair did an excellent job fixing my Corolla. They were very considerate and fit me in without an appointment and performed all work for a very fair price. They were very informative with their recommendation of what needed repair. Their work was amazing. My 2001 drives like a brand new car.I will definitely recommend Bryans Auto Repair and they will be my go-to auto mechanic from here on out.

Ha
Review №2

Stopped here with my husband when we bought his car a couple weeks ago and the service was awesome! Came in for the prepurchase inspection and he was so friendly and pointed us to the brewery directly across to chill until he finished the inspection! We grabbed a couple brews and hung out on the picnic tables for a while, then by the time we walked back he was finished and we were ready to go! Laid back, professional, and cheaper than a prepurchase we had done over in Wilson the day before. Highly recommend, made our car shopping experience much more enjoyable!

Am
Review №3

Bryan’s Auto replaced the glow plugs and module for my sprinter van the same day as promised. In doing so, they discovered damage in my rear differential and showed me a leak I was unaware about.After further review I discovered the leak (very bad) was caused by damage from a tire service center I saw the previous day. To be sure I looked at the spot I parked at the previous night to see the leak was there, proving that it had started before my initial visit to Bryan’s. Not only did they inform me about a problem unrelated to the reason for my visit, they fixed it at a great rate and I couldn’t recommend them more.Joseph actually refurbished the damaged differential plate and warrantied it. He did this because the replacement part was going to take 10 days to get in and he knew I couldn’t afford to be off the road for that long.Without their service and interest in the health of my vehicle, I most likely would have destroyed the rear differential by running it dry. Which would be a killer for my business.I don’t usually take time to make reviews but the level of service I have received at Bryan’s from the team both in the garage and up front have been exceptional. I am happy to have finally found a mechanic I can trust to do great work at great prices.Thank you to Bryan & the team!

Wh
Review №4

Awesome, honest guys. Theyll give you the cheapest price and make sure youre great to hit the road.

ky
Review №5

They replaced my car alternator. Every since they replaced it, my car have not been running correctly. They say all there parts have a warranty. But believe me, they going to make it hard for you to take advantage of it. Its been 4 months now and my car still not running like it should. Throughout the months I brought my car up there at least six times an each time they had it for a week. They always say they dont see nothing wrong. So now I have find a another shop thats knows what they doing. I wouldnt not recommend this place for anyone.

Ro
Review №6

Really nice place. Cheap fast labor and most importantly you can bring your own parts. Can do walk in and make appointments Id highly recommend it to anyone.

Yu
Review №7

Very nice people. Good prices and put my mind at ease about my car concerns.

Le
Review №8

I purchased a Groupon for headlight restoration. I couldnt be more pleased with the results. My 2010 Nissan Rogue headlights were in bad shape- but now they look like new. I made an appointment and the work was done in less than 30 minutes. Yes, I recommend.

Ca
Review №9

Good mechanics, they work fast and always keeping you inform of your vehicle, never had an issue with them and they are very affordable and polite.. I have taken my car many times for different problems and they seem to fix it, even find the replacement parts cheaper than a regular auto parts giving you a warranty on their part!!! best service and deff will make them my regular mechanics

Be
Review №10

Been coming here for the last couple of years for all my automotive needs. Knowledgeable, fast, and good prices. I highly recommend.

Da
Review №11

Great experience! Finished in a timely manner and everything is working great. Will be coming back

Mi
Review №12

Great staff, excellent service!

Ty
Review №13

My car was towed to Bryans Auto Repair on 10/16/2019 after it lost power. On 10/29/2019, I called for status and they indicated that they had not started working on the vehicle because they thought I was out of town for an extended amount of time. Dont know how they deducted that, but OK. However weeks and weeks passed and I received no return calls from Bryans so I finally filed a BBB complaint. Bryans excuse was that they were waiting for me to pay my bill, even though I had given them a sizable deposit AND the car was not fixed.I called several dozens of times over the course of Nov., never talking to Bryan, nor getting a call back. I even dropped in to try and find out the status. No luck. I finally got word the car would be done 11/29. I called again on the 11/30 and supposedly the check engine light was on, which was a complete shock, as it has never illuminated as long as Ive owned the car. Bryan was taking the car to BMW to reset the light. In the meantime, they gave me a vehicle to drive since it has been in their shop to long. However, it was an unregistered vehicle, which for someone with a Class A Commercial License, this is serious.Again, after an absurd number of calls not responded to, I was finally told an entire computer had to be ordered but no ETA for completion. At that point my patience was shot and I’ve reached my limit for putting up with the bull! On 02/29/2020, I finally went to pick up my car, only to find, a gash on the side of the car, check engine light still on and NOW, the car does not shift into park. So I am now stuck with a car that is worse than when I took it to Bryans. Ive asked for my deposit back but once again am not getting any calls back.This shop is both unprofessional and unreliable. To possess a customer’s vehicle for over 4 months, and still not produce finished product, but one with more damage is ridiculous. To continuously dodge a customer’s call, and to force the customer to find alternate transportation for an obtusely exaggerated amount of time, and not communicate progress is extremely unprofessional...not mention the slanderous accusations communicated to the BBB saying they were just waiting on payment to release the vehicle. Stay clear of this shop.

Al
Review №14

I have been coming to Bryan’s Auto Repair for the past 4 years, and I could not imagine going somewhere else. I have been there for everything from routine breaks and oil, panicked SOS calls when my car broke down (twice) and I needed a tow, advice on buying a new car, and so much more. When you become a client at Bryan’s Auto Repair you are treated like family. It’s rare to find a Automotive business that keeps the clients best interest at mind vs just making profit. If you are looking for a reputable, dependable, and fair Auto Repair shop you need to go to Bryan’s.

Tr
Review №15

Incredible..... I was looking for a mechanic to change my Oil Pressure Sensor.. every shop I called told me they can fit me in next week. I pulled up at Bryan’s shop and they took me, changed it at a fair price, kept me updated on the status... got me right.. no issues... I’m definitely going to use them again.

Ry
Review №16

My vehicle stopped blowing cold air, so I took it to Bryans Auto Repair for an inspection. I dropped my vehicle off the night before, got a call at 11:00am the next day and it was determined I had a leak in my A/C condenser. The mechanic broke down the cost of parts and labor for a new condenser and A/C recharge, I approved the repairs, and my vehicle was ready to be picked up at 5:00pm the same day.Excellent communication, quick service, and a fair price. Bryans will continue to get my business. Great operation and great people.

Ca
Review №17

Great staff, excellent service and fair price ! 😀 Thanks Bryans

Bl
Review №18

My car died and I usually go TAO Honda; unfortunately they closed their Raleigh location. I called Bryan’s and the owner himself eased my worries by offering fair options. The car was accurately serviced. The staff is courteous, knowledgeable and the work was done faster than I expected. It’s great to know that I now have an amazing mechanic to count on.

Ge
Review №19

Great shop! Bring all my vehicles here.

da
Review №20

Was referred by a good friend to come here and went to get some tires from this place and their great! Nice people, pretty quick on the job. Good tires for better rates. Definitely will be back when I need to be.

Sr
Review №21

I went there for oil change and other minor issues. While minor issues were secondary, they did a good job with oil change and inspecting the car for issues I mentioned. I was almost charged 85$ as inspection charges but they cancelled it as the mechanic did not explain it to me beforehand. It would have been better if the mechanic spoke English which would have made communication clear. Overall good experience.

Am
Review №22

Great Experience! Great Prices! Great Everything! The receptionist i believe her name was Allesia??? I went in for an oil change and to have my inspection and failed the text because of my battery and she was so helpful and understanding. She made sure i was getting a fair price and did all she could to accommodate me. The mechanics are so friendly and knowledgeable and actually take the time to explain to you what is going on with your car and why it’s happening. I will definitely be back!!!

Ak
Review №23

I am always confident that my vehicle will get the best care at Bryans Auto Repair. Ive been a customer for three years now and have had both Lexus models Ive owned so far serviced there. The staff is friendly, knowledgeable and professional. Bryan is personable and honest. He always lets you know up front what needs to be done and how much it will cost. No games. No hidden fees.I have had bad experiences in the past with popular franchises. Bryans is such a great alternative to the high priced, impersonal dealership service centers where you feel like a number.I thought that mechanics with integrity were a thing of the past. I am happy I found a place where I dont have to fear someone taking advantage.Whatever type of vehicle you have, go to Bryans Auto Repair. Theyll take care of you. They are the best!

Ta
Review №24

Always a smooth and easy experience with the folks here. They go over and beyond - and price competitively. I definitely recommend!

Wi
Review №25

I had an appointment for headlight restoration. Easy set up and great customer service. They did an amazing job! I’m looking to schedule another appointment for my other vehicle.

Jk
Review №26

Brought my car in because I had some under carriage damage that needed to be fix. Walked in and out in about 30 min.Excellent car service, excellent customer service, excellent price.Definitely recommend these guys first for your car needs.

Fe
Review №27

They were straight forward with me and fix my car on a timely manner. One thing I will suggest is better communication. But other than that, they were great.

Ro
Review №28

Great service and quality work!!! I loved how Quick to the problem my car had. Very professional and honest. I would definitely recommend.

Jo
Review №29

Bryans Auto is my Trusted Go To for all things automotive. Bryan and the staff are not only knowledgeable but also honest in their work. Just recently I found myself in a jam due to a Check Engine light and a bad sensor that was causing the oil temperature gauge to drop to zero. Naturally, once this occurred, warning signs on my dashboard became a frequent occurrence as computer sensor was stating that my car had no oil and should be turned off immediately. Additionally, my car needed to be inspected, yet could not pass inspection due to this issue. I received quotes and advice from 3 alternative mechanics before going to Bryan. The first could not resolve the issue, the second completely disregarded my need and simply wanted to schedule a $100 diagnosis nearly 5 days later, but refused to look at my car a moment sooner, and the third offered me a quote that was out of this world expensive. I made the time to swing by Bryans and had the dilemma repaired, check engine light off and inspection completed within a day at an affordable price! This is one of many instances of great customer service that I have received from this business. Bryans has performed engine work, oil changes and even brakes on my auto in the past. I have recommended Bryans Auto to many friends and coworkers since and will continue to do so!

Pa
Review №30

Great experience getting a brake booster replaced in a 1999 Grand Cherokee. The mechanic was really friendly and diagnosed the problem right away. Just as importantly, he wasnt pushy at all and didnt try to sell us anything extra. The Jeep is working great now.

Ja
Review №31

Bryan is honest and a good mechanic. I got a big fix with Bryan that was quoted 3x more expensive at other shops. He is willing to work with my budget and asks me if I want new or salvaged parts. Hes been my mechanic for a 97 Honda and 08 Prius for 3 years, quality and affordable work! Thanks Bryan!

Mi
Review №32

Fantastic service, very quick, friendly staff, easy to find. You will truly love coming to this garage.

Ja
Review №33

Ive been going to this shop for 2 years now and Im glad to say this is my mechanic. They are all very friendly and very knowledgeable of what theyre doing. The prices are great for any job youre trying to get done to your car. Ive had coolant problems, suspension problems, radio installed, overheating issue, brake jobs, oil changes, spark plugs done, windows fixed and they will give you the best price and finish it fast.

Si
Review №34

I recently had car issues after the hurricane and Bryan was such a help. Im so thankful for his expertise and good-hearted nature. I will be taking my car there from now on. I highly recommend Bryans Auto Repair!

Br
Review №35

Best place to get quality work done on your vehicles.

Ba
Review №36

Wonderful service. I had my oil change a tune up and Bryan sold me a set of tires for $100. Since Im a female Im always scare mechanics will take advantage an charge way too much, but i dont have to too much to know Bryan gave a great deal.Feeling happy.Thanks Bryans Auto Repair

Le
Review №37

It is the best option to maintain our car, they have an excellent service and the people are very kind, I recommend them.

Ge
Review №38

Every time for the last four years I needed anything for my trucks or boat. Bryan and his team have come through 100%. The service the care and professionalism is outstanding!!!!!!!!!

Ri
Review №39

Buen servicio good price muy profesionales y capacitados I recommend this place 100 % very nice people with a lot experience thanks you guys

Br
Review №40

Great service and hard workers always best place to go

ad
Review №41

How a mechanic should be knowledgeable ppl at a good price a little slow sometimes but definitely worth it

Jo
Review №42

The shop did an excellent job restoring my headlights, for a great price.The mechanic was also friendly. Thanks guys!

bl
Review №43

**A VERY HONEST SHOP*****

br
Review №44

Was Looking to get oil change / car inspection. Made an appointment about week out for 9:00am and when unfortunately upon arrival he tells me he didn’t have anyone certified to check and pass my inspection. Waste of time and no common curtesy to call me and tell me. Horrible service overall but I can’t attest to car service.

Je
Review №45

Loved the place went for brake pads and oil change and was in and out the service excellent. I will never go to any other place.

De
Review №46

Very friendly and fast service.

Ke
Review №47

They can help you a lot. you can trust this people they work really hard for giving you the best confort for you and your car. good prices and can fix everything

mi
Review №48

I just got my car done there and I like the way the work on my car and I have hard car to work on and they still did amazing job thanx guys I will go there and my wife car its next

se
Review №49

Recently moved to raleigh and was looking for a good shop and went to this place and i was taken good care of good prices and fast work...i would recommend 100%

Ba
Review №50

Good prices,really cool guy,great cutomer service and everything fixed as it was sent their for! If you need something for your vehicle,motorcycle or tire changing this is the guy...

Ma
Review №51

Best service. Good prices.....nothing better for your car servises...is here all you need.if you need a service for you car is all here at bryans auto repair!!!!

Va
Review №52

Bryans prices cant be beat...!!!!And my car was fixed in a timely manner😆😆😆I would definitely recommend to a friend!!!

Vi
Review №53

Theyre not very honest to deal with.

Me
Review №54

Bryan is very knowledgable, he found what my cars problem was pretty fast!

Va
Review №55

I do not recommend.

Re
Review №56

Very dishonest employees!!! Dont trust them!!!

An
Review №57

Good service and very kind people, they explain the real problem about my car.... 👍🏼 🙂

Lu
Review №58

I wouldve given him 0 stars. He lied to us, we took our car and send almost $800.00 and our car was never fixed, he had no idea what was wrong with our car.

Je
Review №59

Ive been going 2 Bryan for almost 4 years now…. He always gets it right

Te
Review №60

Awesome place!!!

Gr
Review №61

Reputable Mechanic

Ju
Review №62

Good service

so
Review №63

The truth was a good job thanks for your great work

Ar
Review №64

Excellent attention

Information
55 Photos
64 Comments
4.6 Rating
  • Address:2407 Paula St, Raleigh, NC 27608, United States
  • Site:https://m.facebook.com/bryanbryansautorepair/
  • Phone:+1 919-791-7841
Categories
  • Auto repair shop
  • Auto machine shop
  • Auto tune up service
  • Locksmith
  • Mechanic
  • Oil change service
  • Tire shop
  • Towing service
  • Used tire shop
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–7pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations