Luis was great to work with ! This was my first time purchasing on my own and he made the experience seamless and enjoyable. Not to mention they are pup friendly! Highly recommend 10/10!

This was both my husband and myself’s first time ever car shopping. Luis did an excellent job of explaining everything we needed to know about leasing versus buying. The whole process is a bit overwhelming but Luis was patient and answered all of our questions without pressuring us to make a decision. He let us test drive the cars more than once and explained the different features between them. Even though we had been there all day, when we finally picked one – he took the time to show us the ins and outs of the car. We are so incredibly happy with the car we picked and our decision to lease. I would definitely recommend anyone in the market for a Subaru to talk to Luis!

Had a great experience buying a new 2021 Subaru Outback here. Luis, the sales agent who helped us, was very knowledgable, personable, and made the whole process quite simple. The staff here seems to go out of their way to take the stress out of purchasing a new car--they were infomative, transparent, and communication was excellent.

My recent purchase experience was absolutely amazing. Huge thanks to Mr. Jackson as his positive energy and attention to detail truly changed my view on the car buying experience. You often hear of others pushing a number where Mr. Jackson assured I was comfortable and felt safe and secure for the well being of myself and my family! All of that with the follow up after especially in this rough market will be the reason I return for service and any other family purchases! If you are shopping here tell him I sent you!

Friendly staff and well maintained vehicles in their pre-owned section. Easy to work with and have down to earth employees.Car shortage has hit most major companies like Subaru and Ford in general really hard though inventory wise, so keep that in mind when car shopping. They dont have insane markups which is nice! But supply < demand in this market.

This review is for the service department. They are fantastic! I have the maintenance plan with my car, and there have been no issues with scheduling whatsoever. They are just so nice when you get there, and even when working with other customers who are asking for something unreasonable.My favorite part? They are dog friendly. As in, you can take your dog in the waiting area, and they will come say hi if they have a minute to do so. I love going somewhere my dog is not only allowed, but welcomed. It makes a huge difference, and I greatly appreciate it.

We bought our Outback from Donnie. He was the best salesman. He went above and beyond to help us. We have had it serviced several times and have been pleased with the service department. Highly recommend Subaru!

Ciara was so helpful. I was not sure the brand of car I wanted to purchase. I had a couple in mind and since this dealership had them both, I went to test drive them on the same day. She made sure we understood the features and ran and got keys to everything I wanted to try. Great Customer Service!

Chris was extremely helpful the moment we walked in. My girlfriend Julia was really wanting a certain Subaru and he made it happen. Would highly recommend working with him!! The whole process went very smooth with no issues! Thank you Chris!

Nice facility and staff but a very small selection at the ti.ei went.

Thank you, Luis, for making this the most painless car buying experience ever. We got everything we requested at a reasonable price. No haggling. No spending half a day in a dealership. Would definitely buy a car from Southern States again.

Got a great deal on a new Subaru. No hassle, no fuss, just good business! Even had their service department add a trailer hitch because they were cheaper than the after market places near me. Will definitely be back!

Had one of the best experiences with Donnie JacksonHe was extremely nice, pleasant, patient and helpful.He has helped us gain all the information on our next vehicle.Will definitely recommend him for any one shopping for a new car.Thanks again Donnie

Mario at the Service Center of Subaru is absolutely fantastic. It was my first time brining my car in at this location for service and he was incredibly kind, friendly and transparent about when my car would be ready. Hands down the best service Ive received so far and plan to bring my car back here for further services in the future. Thank you for all your help Mario!

Whenever I step into Subaru, Donnie Jackson is always there to help me or a member of my family. He is reliable, friendly, and makes you feel like a part of the Subaru family. I have purchased 2 cars from him and plan on purchasing another in the future with Donnie. Please ask for him. He is wonderful and will never steer you wrong.

Luis is an amazing sales rep! Helped me to find the perfect Forester and gave me a great deal. Was able to get in and out quickly and made it an extremely easy buying process. Ask for Luis and he’ll get you taken care of!

Ciara Sloan was fantastic and made my car-buying experience run so smoothly! She explained every step of the process and even got my car to me earlier than projected. She very patiently explained all of the new gadgets and really took her time making sure I knew what I was doing. The entire staff is so friendly and the managers (shout out to Chris Ahart!) were helpful and checked in regularly, ensuring I got an extremely fair deal. I never felt pressured and felt very welcomed. I would recommend them to anyone and love my new car.

The service, care, and sheer passion for Subarus is impeccable. When I need to bring my Subaru to a mechanic there is no one I trust more than Southern States Subaru. I recommend them, as well as Subaru as a whole, to everyone I know. I honestly feel like Ill exclusively drive Subarus for the rest of my life and as long as I live in Raleigh Ill bring them to Southern States Subaru.

Jeff from the paint shop was amazing! The work they did on my parts and aftermarket parts was perfect. They paint matched the parts perfect considering my car is going on 13 years old.

We purchased our 2017 brand new from Southern States Subaru and have taken it in for scheduled service since our purchase. We took it in last week for two recalls, a NC inspection and the 40,000 mile maintenance - the service rep provided us with a loaner car since they said it would take all day. When we signed for the car he said it had a full tank of gas and we should bring it back with a full tank. We drove it home and then back the next day (7.5 miles each way for 15 miles total). When returning the car we stopped at the gas station nearest the dealership to top off the tank - it took THREE GALLONS to fill it up, obviously the tank was not full when given to use the day before.The service department charged us $126.00 for an inspection and oil change. When I mentioned to CHUCK, our service rep, that the loaner car gas tank had not been full as we were told he was very snarky and a bit adversarial. Chuck stated, I didn’t tell you that - possibly he didn’t but the guy that gave us the car did and as a customer it really didn’t care what individual had told me - they all should be representing Southern States. Chuck tried to turn into a pissing match and then started joking around - he never offered an apology or accommodation. Chuck just acted like a jerk and as a customer it made me uncomfortable and upset.A couple days later I received an automated survey call from Southern States Subaru basically asking if I was satisfied with my service experience - I said NO. Based on my response it allowed me to leave a recorded response and I did describing our treatment by Chuck. It end with a message stating that a manager would be in touch, I have not been contacted to date.Based on this treatment, and I have read other bad reviews of experiences with Chuck, we will not be taking our car back to this dealership for any further service and I would not recommend it to anyone else either! It’s not the $5 but the sorry attitude and poor communication.

This dealer always has the best prices on a Subaru, Hyundai, Genesis, and Mazda! Go to this dealer and get a great price on a new vehicle!

Ciara was extremely helpful with the entire process. From test drive to leaving the lot was quick and easy. Everyone there was super kind and helpful.

We just leased our 2nd Forester with Southern States at the end of our prior lease.. Both experiences were outstanding. We love Donnie who was personable, knowledgeable, caring, straightforward and straight-shooter, and funny - the right mix for us of promoting while easy-going. The rest of the staff in both cases was also friendly and helpful. There is a nice atmosphere here among the staff and toward customers. The first time 3 years ago we were definitely shoppers - never owning a Subaru - and comparing brands, This time we knew exactly what we wanted to do. Both times our experience was equally outstanding, Donnie and the staff adjusting accordingly with the same underlying spirit and professionalusm.. We also love our Forester.

Can in from out of state with a battery issue. Warranty work completed as a walk-in; done in less than 2 hours! Thank you.

I had a great experience at this dealership, Ive been looking to for a car for a few months, but nothing seemed to be working for me. However at this dealership I had great service! The salesmen I worked with was ciara, she was so helpful, I explained what I felt I needed since my family is expanding. She was very attentive and actually listened! So I decided on a forester which will be great for my family. I was able to put my deposit down on the car the same day. I am looking forward to getting my car, im so excited! Definitely, recommend the dealership and make sure you look for ciara

I will NEVER get my Subaru serviced here ever again. I’ve been unfortunately stuck with Chuck in the service department both times I’ve come to this location to service my Forester. Both times he’s been rude and talked down to me, treating me like I know nothing about cars, presumably because I’m a younger female. The first time I brought my car in, they broke my speed sensor while changing my wheel bearing and had to keep my car for 4 extra days, in which they refused to give me a rental car despite it being their mistake. When I asked how I was supposed to get to work he basically told me I was out of luck and that I need to make a rental booking a week in advance. I was not expecting them to break my car during my appointment so how could this have been possible? I gave them another chance to do a maintenance check, and when putting in an appointment for a 25k mile $100 package, which was entirely outlined online and in my appointment confirmation, I was charged 4x the amount at pickup. When I tried to explain that was NOT what I had asked for, he talked down to me and tried to blame the entire situation on me. This was AFTER he treated me like I knew nothing about cars or what I was asking for to begin with, which was really disrespectful in itself. Not to mention while I was upset and trying to understand how I could be quoted something a quarter of what my bill ended up, he refused to respond to me and talked over me to my boyfriend like I wasn’t there, telling him I had no idea what I was talking about. 2/2 times I’ve come here I’ve been screwed over and not comped for any of it. I’ll drive 50 miles away for my next Subaru dealer if it means I don’t have to do business here again.

Chris was very nice and helpful in making my decision to purchase an Outback. I would recommend him and Subaru to anyone in the market for a new or used vehicle.

Ciara was great to work with. Very responsive, knowledgeable and contentious. Would definitely do business with her again.

Donnie Jackson has helped our family find the right vehicles that our kids are now driving. It is piece of mind for us to have Suburus and Donnie has answered every question and helped us make the right decision!

Ciara was wonderful to work with, and got us a very good deal on our new 2021 Forester. I would definitely buy again from her.

Luis was very patient, walked me through the entire process, and did not pressure me at all into buying! Loved working with him and definitely will be back again!

The experience was impressive on leasing process Chris Richards was an excellent Sales Consultant... Thank you...

Beware.I had an appointment on Friday Jan 22, and my service advisor was Chuck Vasquez. I had a routine 6k maintenance schedule for 4pm. I ended up waiting an hour and 45 minutes until I came out of an empty waiting room asking how much longer it would be to get this process complete. He immediately went back to check on my car and see the current status. He came back and said it would be about 15 more minutes due to a software update. He then came back into the waiting room to see me about 15 minutes later confirming my outback was ready to go. He immediately mentioned this one is on us (as I had been there for 2 hours) and handed over the keys and said your car is right outside. I had then went to my car and left, as it was a long time waiting there.Later that night after I left, I thought that I should have gotten a receipt and copy saying what had been done to the car as well as what was completed on the car service. So I called the next morning at 10:15am (when they open at 9am) that I would like an itemized receipt emailed to me stating what had been done, and that I did not receive one when I left.I was then on the phone transferred to Chuck Vasquez, and he mentioned to bring my outback back into the shop to ensure everything was done as expected. I then came back, and showed my displeasure with him as he mentioned the night before the work was properly complete with my car. Jeremy (his manager) happened to be out that day. About 45 minutes - 1 hour later my car had been serviced.Essentially, NOTHING had happened to my car during my appointment on Friday January 22, where I waited 2 hours for. Chuck Vasquez told me I was all good to go and said it was on them due to the wait time, so I didnt have to pay anything.The next morning, when I called for a receipt as after I left and noticed my tires psi were not equal, my last time until oil change was not reset, and I did not have a sticker in my car saying when I had my oil changed was there, I called because I was suspicious that anything had actually been done to my new outback purchased from this dealership.If I would not have called back to get a receipt, I could have been driving another 6k miles thinking my car was serviced at 6k miles, in turn ruining an engine to a new car.Chuck Vasquez was in the wrong in this scenario. Beware.

Chuck V. was great to work with and just a very pleasant person overall. When I brought in my Subaru to have the faulty passenger airbags replaced, he and his guys noticed the previous owner of the car did something very odd to the bushings under the gear stick. He ordered the part and replaced it free of charge, and I was able to pick up my car the day after I dropped it off. Thank you again!

Ask for Chris Richards if you are buying a Subaru at Southern States. He can provide all the details you need and great model to model comparisons.

We just bought a new car at Southern States Subaru. Our sales person was Ciara Martinez-Sloan. She was great to work with, never pushy, very friendly and knowledgeable. Overall a great buying experience.

My husband and I were looking for a car that would fit our needs at this stage of life. As older adults we wanted lots of safety features, as well as comfort and convenience. I called Southern States Subaru and spoke with Patrick Dunn. He answered all my questions, and when we showed up for our test drive, he was waiting in the parking lot for us. He went above and beyond to match us with the Forester. We are completely satisfied with our experience.

Ciara Sloan at Southern States Subaru of Raleigh is AWESOME!! Super friendly, no pressure, very knowledgeable and supportive in helping us choose the best car for us. Thank you, Ciara- You ROCK!

Got a 2021 Crosstrek Sport this past month. Luis was very helpful, friendly, and professional in helping me make my decision as well as being very on top of keeping me updated on all the status updates for the car.

Take everything youve ever heard about having your work done at the dealership and throw it out the window. Southern States is the greatest ever, Chuck and Mario are the best service advisors ever, Leon in parts is wonderful, everyone here is terrific. The prices are on par with any 3rd party mechanic you could go to and in some cases theyre lower, plus youre getting OEM Subaru parts with work done by trained, certified Subaru techs. I bought my Crosstrek at a dealership in Greensboro, then moved to Raleigh and I have everything done here, even oil changes. The treatment and service Ive gotten here over the years even led us to buy my wife a new 2021 Forester here and I tell everyone, Subaru owners or not, how amazing these guys are any time the subject of cars or mechanics comes up. There sincerely isnt enough praise possible for me to give them. Thank you, guys. Im sure youll see this and you know how much youve done for me. This is to publicly thank you once again. Thank you 🙏

Very awesome experience. Absolutely will buy a car from here these guys are great!

Luis was great! Super knowledgeable and helpful! I felt taken care of every step of the way!

Leon in the parts department is a rock star. He was super helpful and patient in helping me locate a part for my Subaru!! Thanks!!

First negative experience trying to buy a vehicle in my over 40 years of life, guess I got lucky and had it coming. My wife and I wanted an outback for our more active life we have now. We went in with all our papers and an approved loan from our bank for 10 grand over the cost of an outback. The rates for our bank were significantly better than Subaru direct.First, they refused to tell me the value of my trade in until numbers time. Second, the guy was juggling like 2 other sets of people, even though we came there first and had an appointment. Second, we had to tell this guy we wanted to buy the car so many times its embarrassing. It really felt like he didnt want to sell a car. Third, the manager or owner or whatever was coaching this salesman so loudly that I could hear it in the customer area. If you didnt know, they say some pretty amoral things behind closed doors about working customers over. Next, after we told him in no uncertain terms, practically having to wave a flippin flag, that we want to buy the car, he doesnt take our financing. Apparently, Subaru normally has the best rates so we dont work with other banks much. Well, 2% difference isnt even close pall. So he tells me to go home with some paper and tell my bank to send a check to us so we can bring it in or something. USAA doesnt work like this. Other dealerships work just fine with the dealership request form that USAA provides for sending the financed money. At this point Im determined not to buy a car so I say well go home to work it out with USAA, aka, go to another dealership with smarter people who want to sell cars. The dude has the audacity to try to get me to reserve a car for a fee. Unreal. On the way home he texts my wife several times to try to get her to come back and pay the reserve fee to hold the car.All the cars on the lot had some kind of nick or scratch, or scuff on them. The wilderness outback they had on the showroom floor had a massive scuff on the front right bumper. They really need to talk to their prep and shipping people because there was grease marks all over the doors from the prep guys and scratches on literally every outback on the lot. Inside and out.I gave it two stars because the place was clean and quiet. Well be going to the Subaru in Cary, and if that doesnt work, I guess well look at other brands :)

I have been looking for just the right Subaru for years and finally found someone who understood what I meant! I drive a Subaru Forester and knew I would only want another one, but this time I would not settle for color, but rather hold out for what I truly wanted. I sent in another request, and was blessed enough to have it answered by Patrick Dunn at Southern States Subaru. I explained what I wanted/needed and he went right to work (imagine my surprise when he kept me informed of what he was doing and what he had found!). At one point, I sincerely thought he would give up.....but not Patrick! Within a few more days he had MY future car at his dealership. Southern States Subaru has been my service group as long as I have been driving one of their cars because they KNOW my car (and never tried to scam me into getting service I didnt want or need) and I trust them! Patrick Dunn has become my Icing on the car search CAKE! He found the car and I bought it! You will catch me at this dealership twice a year or so as I allow them to pamper my new baby! Thanks for great service on my old car, Chuck (in service dept) but just wait until you see my new addition! I cannot thank Patrick Dunn enough for being persistent and not giving up on my dream car! I now own it, so thanks Patrick! Also I must compliment the wonderful service of the Money Man, Dhahran! Their staff is top drawer! I LOVE Southern States Subaru (as if you couldnt tell)!

The service department at this dealership is horrid. It was a good place to buy a car, but once you get the keys, don’t turn back.

I wanted to get a new crosstrek and Bc of the shortages getting one was Proving to be difficult - Donnie J checked in with us often and searched high and low until he found just want we were looking for in VA. Wed we got the call and Fri we were in our new car- can’t recommend enough!

Ciara Sloan was extremely professional, helpful and gracious in our process of looking for a new Outback. She was prompt in all of her replies, and swift to provide all the information we needed. Ciara is first class! She will help you find your right vehicle.

Had a great experience! Fuller was able to find exactly the car I wanted and in the price range I was comfortable with. He went above and beyond to make sure my Suburu was ready to go with everything registered and cleaned before I left the lot. Staff was very friendly and helpful. Great communication and coordination during the entire process. Thank you for making it an easy experience!

Excellent service from start to finish! After a disappointing experience at Johnson Subaru we took our business elsewhere. I highly recommend asking for Chris and Derek. Derek was the most friendly, down to earth, hard working sales professional. He has excellent customer service and represents SSS very well. Chris was easy to work with and fair. I did this whole process from test drive to signing the paperwork with a toddler. They both made it the best experience possible. When I need my next Subaru I definitely will be going back to SSS!

Recently we purchased a new car from Southern States Subaru and the entire process was great. I shopped online, had a pleasant and productive exchange with Ciara who communicated professionally the entire time. More to the point at no point do I feel they played any games with us. I had been shopping a few other local dealers and they just werent responsive, nor did they take us serious. Always pushing for us to come in and test drive or speak to someone. I purchased this car without ever driving it or visiting the store in person, until I went in to pick it up and complete the paperwork. Southern States Subarus team understands that our time was just as valuable as theirs, and every exchange had purpose and direction. I went in where I was met by Patrick (who contacted me with a time) to complete my purchase. Patrick was absolutely top notch. He took my daughter through her new car, ensuring that she understood everything. Finally, the finance team was just a great, getting us in and out in short order. Never before have I purchased a car with such ease and timely service. Talk about a team that values their customers. Thanks again Southern States Subaru of Raleigh for making this purchasing experience the best I have ever had.

Car towed their and fixed their in 2hours. Great people experience.

My husband and I had an exceptional experience at Southern States and are so pleased with our Subaru! Shayan was our Salesman and was so thorough and knowledgeable about Subarus in general- very impressive! He was thorough, caring, and listened to all of our needs and wants without being pushy- much different from prior experiences Ive had at car dealerships. The Finance Department was also very helpful, swift, and thorough as well. We are so in love with our Subaru and I dont think Ill ever go without one now. Thank you SO much to Shayan! 10/10!

EXCELLENT customer service! No B.S., no sneaking in extra fees. Not interested in wasting your time. Go see Frankie. He’s awesome. Went in for a test drive, and left in a new (to me) Subaru. Frankie worked his butt of to get me a good deal. Thank you!

I visited your store today and was met by Patrick who appeared to be finishing up with another customer. He asked if he could help and I told him yes but I wasn’t buying anything today.Patrick was so great! He didn’t push or pressure me to do anything. He answered all my questions and was very knowledgeable about the cars.I kept my word and didn’t buy anything but when I’m ready Patrick will be my guy. His laid back easy going demeanor represents Subaru well.Mary B.

My friend and I visited Southern States Subaru because she was in desperate need of a car. When we got there we were met by Patrick who showed us around. He was so kind and polite to both us and seemed to care about her needs. We quickly found a car and agreed to a price within minutes of arriving. Thanks Patrick for your kindness and willingness to help.

We went to purchase a replacement part and received helpful, outstanding service.

I was misinformed on several features of the purchased vehicle. The sales agent stated the car had cooling seats and front camera which were not available options. The sales agent told me I was approved for a lower APR in order to get me to agree to their financing instead of using my bank. During signing of the paper work noticed they changed the agreed upon APR by a point. When questioning the sales person she blamed the sales manager. My extended warranty paper work had the wrong warranty marked, so this had to be corrected. My starlink account was activated by my sales person under wrong email, which caused delays and additional effort on my part to get it corrected and set-up. Sales agent was to email me updated paperwork for warranty and sent to wrong email address after confirming with her the correct email, it was still not sent to correct email. Overall, experience was poor and did not provide great customer experience or trust with dealership.

Patrick Dunn assisted my wife and me in buying a new Subaru. The car experience was the best we have ever had. Patrick did everything right from his knowledge about the cars, test drive, coming together on a deal and completing the sale. He went above and beyond our expectations. Thank you Patrick.

The service was excellent as usual and they got everything done earlier than expected. I was informed along the way of everything.The reason that they were given 3 stars instead of the 5 is because of safety and prevention of COVID-19 which is mainly a criticism of Subaru company not Southern States repair shop.As an infection disease clinician, I noticed that most of the staff were wearing neck gaiters with Subaru logo on them instead of wearing proper masks. It has been fully communicated in the media that neck gaiters provide zero protection from transmission of air droplets. They might as well be wearing nothing. An effective mask covering must be three-ply and no less! Therefore, I did not feel safe from your staff. I highly recommend this gets taken care of immediately before it gets reported to the North Carolina Department of health as not complying with North Carolina and CDC Covid infection prevention guidelines.Also, Even though you post that masks are required in your waiting room I noticed three people were not wearing masks and one person had the mask pull down only over their mouth. That is absolutely unacceptable especially in an indoor environment. I sat outside as a result. That will become more difficult when it’s raining and or colder weather. You need to be very vigilant and enforce mask wearing inside.

This was my first visit. The visit included diagnostics. I appreciated that phone calls were returned. There was outstanding follow up to my questions. The work performed was well documented. Time and care were taken to insure all work was understood.They have earned my trust to go back!

Praise message!! Patrick Dunn @ Southern States Subaru was absolutely amazing! Not only was he a plethora of information on the Subaru Forester but very knowledgeable about Subaru as a family! His excitement and passion for Subaru as well as for us as his clients is so refreshing!He also was able to accomplish tracking down our rare vehicle in a matter of days which nobody at any other dealership was able to do in over a month!When I was considering changing and settling for a Subaru that was NOT my dream car he reminded me if all the reasons that I love the one we picked and that I should absolutely not settle and said he would find our vehicle and he did!Everything I dreaded about car buying was eliminated with Patrick and it was truly a pleasure having him on our team.

I had the best experience through Southern States Subaru. I worked with Nate to find my car and Taylor through finances. They both worked late and did everything in their power to make sure I enjoyed the process. I will say they had no problem telling me what was going on and being honest from the beginning. I love my car! Thank you guys so much, I couldn’t have done this without y’all!

My experience with Southern States Subaru of Raleigh ended with the purchase of my brand new Subaru Crosstrek for an unbeatable price (trust me, I shopped around). My sales representative, Patrick Dunn, went above and beyond. I am incredibly happy with my decision to shop where I did only because Patrick was so easygoing and considerate to work with. I would highly recommend giving him a call. Very, very pleased!

This is the second Subaru I purchased from Southern States in Raleigh. I am 60 years old and have been the car purchaser for friends and family for over 30 years. There have been only two dealerships that provided as good of buying experience as Southern States in my experience. If you want a no BS, no deception, no obfuscation, no grief, stress free buying experience, Go to Southern States and ask for Donnie Jackson. If you like to have your time wasted and be confused, and deceived into paying a higher price than you should, try your luck with another dealer - I promise, I have no affiliation with Southern States. WKimes - 2017 Forester, 2021 Ascent

Curtis and Damien are to be commended for their superior customer service, technical knowledge, and professionalism. They greatly assisted us during a full car inspection of a used Subaru Forester that we had purchased elsewhere. They explained in detail all the issues that they discovered and what the repairs and costs would entail. Their honesty and professionalism is refreshing and truly appreciated. Curtis also assisted us with purchasing and reprogramming new keys for our older Subaru Legacy. He provided us with timely updates on when the keys would be arriving and promptly made an appointment for us when they arrived. We will definitely continue to use Southern States Subaru of Raleigh for our repair needs. We have also had such a great experience with the sales staff that we purchased two new Subaru Ascents from this dealership. The sales and service staff operate with integrity and professionalism.

Recently I finished up leasing a Crosstrek to purchase a Forester. My experience was phenomenal. This is especially true during the pandemic where my sales person was flexible to any of my concerns. Everyone was friendly and able to assist with any questions that I had (and I had many). Also enjoyable is the renovated service center (including all the great technicians).

We brought our vehicle in for a recall, as well as asking to have our Brakes checked. Mario handled our service and was awesome! The best part is their honesty! Instead of telling us we needed all kinds of expensive work done we were told our brakes were fine. We will definitely come back for service! Thank you for being honest with people and your friendly, welcoming customer service!

Weve had great experiences here before and have sent family as well, but were a bit hesitant when our previous agent left.She returned our initial email and recommended Donnie Jackson, and I can happily recommend him, too.He was very respectful of what we were and were not looking for, and our price range.He was upfront about pricing- which I really appreciate. Ive had enough car sales people tell me oh well talk about that later. Not here. Donnie was VERY respectful of our time.He did not try to upsell us on things we were not interested in. He explained the price breakdown in a way that made sense, and was quick and expedient with the paperwork.We left in just under an hour with exactly what we were looking for at exactly the price we wanted.If youre interested in a Subaru I cant recommend him [email protected]

We decided on Saturday morning to go and look at new Subarus with an eye to trading in my 2014 Outback for a new one. We drove an hour and a half to our nearest dealer, Southern States Subaru in Raleigh, after talking by phone to Donnie Jackson. He knew his stuff!! On the phone he told us what he had in stock and gave us all the information we needed and assured us he could help us. He was right! He was a welcoming, friendly person who knew the things a good salesman should know about the cars and company. I havent always been treated well by car salesmen as they often talk to my husband about the car but ignore me. Donnie was different and took care to make sure he answered all my questions etc. So our last day of the month deal worked for me and I drove away with a new Outback Touring!! He made it work and I recommend him highly.

My in-house experience is always very good at southern states. They are courteous, prompt and knowledgeable. Brett was very professional.My only reservation about a five star review, and I’ve expressed this in person, is the appointment process. When you call in, you make an appointment with a specific person (but it’s never really obvious that’s “the way” they do it until you go to change it) so if you need to cancel or change the appointment you have to reach that person (another service attendant won’t change it). It’s never been clear to me why they do this why they do this when from a customer service standpoint, making and changing the times should be quick and easy. Not always the case. Seems to me if I need to come have work done I should just be able to come in when there are ANY available times instead of times on that specific customer service persons book.

Salesman do not return calls or text even when they have read reports so you know they saw your message.

My wife and I stopped in on Saturday and out of the blue purchased a new Subaru. Our sales rep, Patrick was great. The customer service he provided throughout the sale was superior. Even after the sale he’s still there when we need him. Great job, thanks!

My husband and I purchased a car from Patrick and we couldn’t be happier. He’s so sweet and personable. I’ve got him on speed dial so when I have a question about my new car I can call him. I would definitely recommend Patrick to anyone that’s in the market for a Subaru.

Amazing service from Mike Allen and Tom Graves. These men right here are truly dedicated to working with you and making magic happen. They put me in a 2018 Subaru WRX, and I could not be happier with how everything unfolded. Polite, courteous, and hard workers. Highly recommended establishment with highly recommended staff!

Online sale of a new Subaru Crosstrek. Knew exactly what I wanted and what was reasonable to pay and Amber with online sales was effecient and professional and we got deal down in a few emails without any car dealer hassles. Worked out deal, put down deposit, and agreed to come in and complete deal same day. Luis texted me before arrival to ask for him when I got there, nice touch. Got there and car was cleaned up (pollen season) and paperwork on his side all ready to go. Drove around parking lot and signed papers within 20 minutes. Then waited hour+ for finance guy to process transaction. It was towards end of day and I guess the subaru guy wasnt in so processed down at their Huyundia office. This is why 4 star not 5, we had this teed up and I think finance should have had this ready to go. Compliments to Luis for hanging with us, showing us other interesting cars, good conversation, and keeping us for stewing/walking out about the hour+ wait.

I highly recommend my sales person, SHAYAN! This is the second time I have purchased a car from him, and because of Covid, I never even showed up on the lot! He answered my many questions quickly, and he helped me order the exact car I wanted - and gave me a great deal. I will update with photos as soon as my car arrives in October. Thanks, Shayan! :)

Always honest and friendly. I use to go to a different nearby dealership but a price comparison for a major repair identified a $1,000 price difference. Ive since priced out my repairs and Southern States is consistent with most places. The other dealership is consistently higher.

I stopped in yesterday because I needed help with my 2020 Outback. Primarily, I needed to know how to use the features. I purchased the car out of state and was sent away with no explanation on how to use it (other than putting it in drive).I walked in your store and was greeted by Patrick. I told him I purchased a car and needed to learn how to use it. Patrick came out and spent 30 minutes thoroughly going over the car with me. Wow! I had no clue my Outback was capable of doing what it can do.I left Southern States feeling more confident about my car and I have Patrick to thank for it. His customer service skills are on point! I offered to pay him for his time but he asked for a review instead :)Thanks again, Patrick!

This is the 2nd Subaru car dealership I visited and obviously, we all know that buying a car isnt that easy that you would want to have a good deal from your hard-earned money. I highly recommend this dealership because they are pretty straightforward of what you get and allow and listen to what you can offer in a particular car that you are looking for. Also the dealer Shayan never asked me how much can you afford per month where I find this question so intimidating. So if youre looking for your next Subaru might as well go to the southern state and it was worth driving from Durham. If in case I have a friend who would want a Subaru ill will definitely mention this experience and this dealership.

I have nothing but good things to say about this Subaru dealership. I worked with Patrick who was super helpful throughout the whole experience. He was always available to text about options amd deals, and he was very straightforward with offers. When it was time to purchase the car, I forgot to bring a checkbook for the initial money down, but they still let me drive it home and were very patient with me.

I had taken my car there once before because the plastic shield under my car was loose and I also wanted an oil change. They couldnt find anything wrong with the plastic shield and therefore didnt do anything. I duct taped it and took it to AAA in Wake Forest who kindly put in a few missing bolts and it is now fixed.I then received a recall that I wanted to get fixed and had to take it back there. First of all they dont answer the phone and I got to, what felt like, someones cellphone. Jeremy did call me back 4 days later and I made an appointment. They held the car overnight since they had problem loosing a sensor. When they called me back the next day I was told I had a leaking head gasket, needed a new front timing cover and a cam carrier. This would be a very expensive fix, several thousand $$$.I thought it was strange since I had my car in for service just a few days earlier and kindly rejected their offer to fix, but I did have them write up what was wrong.Today I took the car back to AAA and they lifted it up and had a look, surprise, none of that needed fixing. There was a small leak in the oil pan but it was no urgency at all. So tired of being treated and lied to by this scam artists. I will never take my car back there.

Nate was the best salesman ever!! We’d been to a couple other dealerships beforehand and we were tired of pushy salesmen. It was such a relief when we met Nate and he was easy going and sincere. We Highly recommend him and will be visiting him next time we are on the market for a car.

I spoke to a guy named Chuck, after I explained the issues with my car, he said its $135, I have to pay him to look at it he pointed to Brent one of the tech. My response was ok, then he asked me twice are you sure and for the third time I said ok.Few hours later the same guy Chuck called to tell me his findings, he said your transmission broke so I asked specific questions and he refused to give me a specific answer. This is not my first time at southern states subaru but it was my first time with Chuck.

This is for Chuck in the maintenance/service department. He went above and beyond and was the best car experience I have had. He was honest, professional and efficient. He saved us from spending unnecessary money at pep boys and was able to fix the problem for less than half the price and more efficiently. He is the definition of perfect customer service. We will always request him when getting anything done at suburu and recommend anyone else do the same. Thank you Chuck! Your service alone is enough to keep me a suburu customer.

Fantastic experience with having the recalled Takata airbags replaced in our Outback recently. Mario and everyone in the service department were kind, caring, and professional. Very easy to book the appointment, and make changes online or via text, if necessary. The customer lounge was pleasant and clean. I wont hesitate to go back in the future if service is needed! Thank you, Southern States Subaru!

The service department at Southern States is amazing. They were more affordable than my local dealer for my recent service and did it in less time than anticipated! Super nice service department people as well!!! Chuck is awesome!!!

I tried to have the recall fixed a year ago at Johnson Subaru of Cary as it should have been under warranty. Their mechanic said it wasnt covered because something was spilled on the seat which undid the warranty. Only to have the airbag sensor recalled several months later. As happy as I am with Southern States Subaru, this will be the only Subaru I will ever own after my experience with Johnson Subaru

Donnie does a great job working with customers. No pressure. Very laid back process. Definitely recommend if youre in the market for a new or used Subaru.

Good service and a collective effort by staff to get/give me a great deal on my brand new Subaru Forester 2.5i Premium. Looks very sleek. Happy with the turn out. Thanks again Shayan.

I bought my first Subaru from Patrick at Southern States and I couldnt be happier. Patricks low key easy going personality put me at ease and I appreciated that. PLUS, hes easy on the eyes :) Thanks Patrick!

Very understanding and thoughtful customers service, Very caring of each individuals service completion. KEEP UP YOUR KINDNESS & RESPECT TO ALL. MAY GOD BLESS YOU OF YOUR GOINGS & COMINGS THOROUGH EACH INDIVIDUALS & THEIR FAMILY. GIVE PRAISES WHILE YOU HAVE A CHANCE!!!

Patrick at Southern States was great! He kept me up to date with my Subaru and was always there to answer my calls and texts. Great customer service and I couldnt be happier!

My wife and I stopped by Saturday to browse your selection of Subaru’s. Honestly, we just wanted to do a little window shopping and compare the Subaru to the Toyota. We were met by Patrick who’s subtle approach but us both at ease. From there everything fell into place. We went from comparing the Subaru to absolutely loving the Subaru. We bought an Ascent that day thanks to Patrick and we couldn’t be happier.

This was mine and my husband’s first new car purchase. Fuller Roberts made the experience truly wonderful. He made us feel comfortable and confident in our purchase. If you are going to Southern States Subaru make sure Fuller is your sales associate, he is truly the best!

Our experience from beginning to end at Southern States Subaru was awesome. Nate gave us a no pressure explanation of the Outback models, a test drive, and he came on his day off, at our convenience, to complete the purchase. Thank you Nate for your professionalism and help!

Frankie was great at helping get me in and out of the door. Also got me right at where I wanted my payment to be. Definitely would do business with them again if I was living in the area!

Just leased our 2020 Outback from Donnie. Hes a great low pressure salesman, always laid back and easy to deal with. He made the whole process very easy.

Just stopped in several weeks ago to compare Outback & Ascent. Salesman Donnie Jackson was very nice in answering my questions.

Awesome experience at Southern States Subaru. Im retired and Fuller helped me find the right outback for me. He was great at explaining all the features and helped me get my first new car! Highly recommend Fuller at Southern States Subaru.