Thanks to Nelson I had a great experience at this store. I came in for a screen replacement and He was really professional and helpful, even took the time to explain what needed to be done. Im glad that I found this place, I will definitely be coming back as long as their have great employees like him.

Excellent Experience! Everyone was friendly and professional. My phone decided to take a dip in the pool and I lost my display and had a cracked screen. They repaired my phone in less than 2 hours. They replaced the corroded parts, replaced the battery and put a new screen for half the price other places wanted for just replacing screen. I am very pleased with the service. Thank you!

Nelson was kind, patient and very professional. He completely resolved my problem and even things that I just needed clarification on. Wonderful service! The store was also very clean...I highly recommend this store.

I had an appointment at the Maywood, NJ location on July 23, 2021 due to being locked out of both my tablets. Ellie was awesome and very helpful with getting everything back up and running. Her knowledge and customer service was great. I would recommend this location to anyone.

Dropped by to get a Tab S7 screen replaced, and was excellently helped by Phil in a reasonable amount of time, and with a clear explanation of the price and work to be done. Thanks so much!

Had to come in to see if my samsung watch was broken or if just the charger. The manager gladly came to help and took a look at the watch and said it was the charger thats broken to leave the watch there for a minute. I said ok I am going next door into meantime. She said perfect. come back they lost my watch. the manager is yelling about how she would never do that because it is against policy for her to let us leave. we asked for higher ups and she said they are not a retail store. in total they lost my watch and fail to even look at the cameras.

Special thanks to Eli for helping me get my information restored. Her diligence and patience wasamazing. It was a great experience dealing with her.Thank you

Very understaffed. No one picks up phone calls and no one answers the messaging service. Cant find out more information unless you go in person

The Maywood, NJ service center is an amazing asset for the Samsung team.Everytime I have gone into the store, I have never been disappointed.My most recent trip was no exception.Phil and Eli were both very kind and 100% knowledgeable with every aspect of what Samsung offers.We were very lucky they were working when we walked in 30 minutes before closed.They did not rush us at all. They both went above and well beyond. The patience they had working with my daughter and I to solve our issue was above our expectations.Both Eli and Phil are an amazing examples of brand ambassadors.Thank you both for a great experience.Regards

It was my first visit to repair my phone. Everyone was nice and had a wonderful service. Satisfied!

The waiters was very professional . This Business is very clean. The food they serve is very fresh. The food merchandise turns over regularly.

Des & Nelson are tremendously wonderful. The staff are very friendly. They both answered all my questions, and saved my phones information. Great place and people.

Des was a great help!!!!The customer service is thorough and straightforward forward. Also I love how theyre taking covid seriously with the temp checks at the front door, hand sanitizer and as each person they service they sanitize the seats.

Des I am so thankful for the service center. THE. STAFF IS GREAT. They are also very polite and take the time to make sure I understand how everything works.

Des was very thorough with the work she did on my phone today in the Maywood Samsung store. She was quite knowledgeable about the Samsung phone suite and the issues that the carriers are having these day.My thanks to Des

Chanel is the most knowledgable and professional phone tech that I have ever met. I walked I to Samsung Service Center with questions and Chanel answered all of them so clearly that I truly understand what I am doing now!!! What a relief. She also gave me hints to get the most out of my Samsung phone. Chanel is a definite Super Phone tech and an important member of the Samsung family.I love my Samsung phone and have for many years and I love Chanel! I AM ONE HAPPY CUSTOMER!!!❤❤❤

There was a woman who was at window #1 who I had a wonderful conversation with and was incredibly helpful. Of course I cant remember her name now, but hopefully shell see this! :)My phone had some issues that they resolved very quickly. Great experience overall.

The experience I had at this location was like none other then I have ever had. It has truly been the highest level of customer care, knowledge, and over all quality of service that one has to personally have for themselves to understand what I cant even begin to explain. I had a rather person problem with my device and Xavier has truly set the bar for what a customer should receive when looking for care for their device. Not only did he go well above and beyond as a representative of Samsung, but fixed my problem in under 5 minutes. Im not exaggerating, and this is not a fake or paid review. He took the time to answer every question I had and fully explain the situation which brought me to Samsung in Maywood. He definitely has set the bar for everything concerning the care of a Samsung device, and customer service overall. To say he is an asset to the Samsung community is an understatement. He could and should be recognized as an exemplar to all Samsung agents. Needless to say, you should visit Xavier in Maywood for all your tech needs for your Samsung equipment.

Eli and Nelson was amazing they helped me with my phone and while I was waiting the store felt like I was home I loved this place any Samsung items I need I will always go there

Love this Samsung location alway clean every one is friendly. DEVIN my tech was professional and knowledgeable. He truly made it a memorable experience.

Every time i come here Chanel is so helpful and patient with me. She goes above and beyond. To ensure all of my concers are addressed. Chanel is amazing customer service. Thank you.

Des was very professional, personable and extremely patient. She didnt insult me or make me feel inept because I have limited tech knowledge. This was not my first time working with her. I have used this service several times and have always been treated in a professional manner.

Professional, efficient, warm and welcoming- this describes my experience with Ellie and Angie, was phenomenal!I walked in today requesting help because the apps on my phone kept crashing. When I walked in Elie greeted me in the best way possible . She reassured me that they would be able to help me and told me to fill out the service form. Quickly after Angie approached the main desk and began to Womenhelp me with my issue. They literally helped me within less than 5 minutes I have gone to the Samsung store multiple times however this has been the best experience I have received in quite some time. Angie and Ellie were awesome and I hope that they help me in the future.

Eli was fantastic.I went into today with my friend who is having trouble with her tablet. While interpreting for her, Eli was patient.While the service center couldnt fix the problem there, Eli was able to walk us through the process of sending it out to the repair center.Edit: Because of how well we were treated, my friend has decided her next phone is definitely a Samsung.

I made an appointment to get screen protectors replaced on my Galaxy Z Fold 2. (The inner screen is very sensitive and Samsung recommends having the screen protector replaced at one of their stores.) Once I arrived I was given a 40 minute wait!! What is the point of scheduling an appointment if I have a long wait for something as simple as a screen replacement?! I didnt have time to wait 40 minutes so I decided to leave, the Samsung employee then informed me that since I handed over my phone he would have to do a diagnostic prior to returning the phone to me which would take another 10 minutes. This is baffling, all I wanted was a screen protector replacement and couldnt get that done timely even with an appointment, yet Im told a diagnostic must be run on my phone regardless. The whole ordeal was a waste of time!

Thank you Turjo for helping me save my data. Everyone here is so helpful and the location is clean and inviting.

I would like to thank the staff members that replaced my battery & screen in my Samsung Galaxy S20 Ultra a week before warranty was expiring. Thank You Mr. Manning for flawless replacement and appointment. I would also like to thank Angela Arango for following up on my original review when I ran into some trouble. This Samsung service center is 10 stars across, bottom line values customers & listens to its customers on issues.

Des was very helpful in helping me recover my data when I had to dona factory reset of my phone. She wad efficient, cordial, and very professional. Im very happy with the customer service she had provided.

Ellie was so helpful and explained everything. She is the BEST.

Not recommend. With An easy fix. They told me to buy a new device.

They staff is awesome and the technical support team is very good

Thanks Chanel for all of your help setting up my new phone. Chanel is knowledgeable and professional and Im glad she was available to assist me .

I visited the Samsung store in Maywood, NJ on Friday May 7th, desperate to find out why my new Samsung Galaxy S21 was constantly freezing and restarting. After performing a diagnostic test on the phone, it was determined that the hard drive needed to be replaced. I worked with your customer consultant Chanel and she made the process seamless. She explained the issue, helped me back up my data and then proceeded to offer me refreshments while I waited for the phone to be repaired.After receiving my serviced phone, I went home but was unable to locate my backup data. I went back to Samsung the next day and was lucky enough to find Chanel working on Saturday as well. After a lesson or two about the Samsung Cloud, Chanel was able to retrieve ALL of the information that I needed. Her service and her patience are impeccable. I was super annoyed with the fact that I needed to have my brand-new phone serviced, but after working with the team at this location I an no longer ready to write off Samsung. Thank you to you all, especially Chanel.

I really appreciated all of the help Chanel gave me. i always feel welcome and important when i come into this store. always treated like a vip. highly recommend this store. thank you thank

Everything was super fast, everyone was super pleasant, and the whole process was really easy! Chanel was wonderful and so friendly. Id definitely go here for any device repairs or services :)

Helpful, very friendly. Easy to speak with.

The manager Angie is beyond amazing. Such a great experience since the min I walked in

Des gave great service very helpful, with an awesome attitude.

Eli was simply outstanding!!!! She helped me with so many concerns regarding my phone to the point where I am going to keep what I have. Additionally, her knowledge, professionalism and overall energy was PRICELESS!!! Her assistance with my Note 9 was a breath of fresh air. Thanks so much Eli for being you!

Amazing service by Angie she is the best got me in and put of the location. they were so busy and helped everyone

Its people make you feel like home. Very professional, knowledgeable. Real problem, responsive solving team! Eliana, thanks for your kind support!

Chanel was great to work with. She is very knowledgeable, pleasant and informative. If I ever have any other issues with my phone, Id like to work with her.

Des gave me amazing service and went above and beyond the call of duty. I couldnt ask for better service. Ive never had someone work so hard to get a resolution for something I couldnt solve on my own. I owe everything to her. She was so professional and passionate about helping me

This service center is the best, thats why I would never change to Apple.

Buyers beware Samsung will have you take the warranty off your appliances in order to get a “refund” . I have been waiting since December 10th for my refund!! I have called them a total of 10 times explaining I never received my refund. They have done absolutely nothing to verify my information. I still have it received my refund and was told the check was already cashed. I’ve been called a liar and been told it’s my problem they will not issue another check. I’m now forced to contact the BBB and if it’s not resolved that way take them to arbitration. I’ve never been treated so bad by any company. I will never buy another Samsung product and I would advise you to beware and seek alternative companies to do your business with.

I love coming to this samsung location its always clean everyone is so friendly and Chanel is the bestShe explains things in a way I can understand, she is extremely courteous. SAMSUNG should have more employees like her they will be very successful

Glenn wrote:Needed tech. support after my most recent Samsung update. Spoke with a Senior Supervisor after 3 hours on the phone. Holds and 3 transfers. Used Smart Tutor. He did a reset on my phone and told me he would do a follow up call with me the next day. I requested this as I needed to use my phone to see how the reset effected my use of my phone. Follow up call never received. Numerous items need to be reset to be user friendly again. I will call them again when I can alot the hours necessary to complete the call. Long term Samsung customer over 20 years The original tech support could not have been better. Over time it is getting continually worse. I used to be able to rely 100% on the Phillipines support team. They were bright with superior listening skills and always called back when they committed to do so. Now!!! NOT SO MUCH. Unfortunately they are becoming like all the other countries support teams. Very disappointing. I love the note phones just not the tech. support. If Apple made a Note Phone I would switch. 😥

I had a wonderful experience having my phone repaired. Place is clean and Covid safe. Chanel, the phone tech was super and fixed my phone quickly and gave me hints on how to get the most out of my phone!!! Place is great!!!

Chanel, I know are you going to get all 10s all right Ill give you all right Ill give you Ill give youI returned ans was assisted by Des and i bought a watch Des was the best. Out of1 threw 10 i give her an 11! Tops in my book.

Chanel was awesome! She fixed my phone that I somehow disabled. Sooo patient and tech savy. Shes my hero!Ive never had a bad experience here, theyre the BEST! 👍🏽👍🏽👍🏽

Excellent Front Desk Service on my Samsung phone. My Email & Google Apps stopped. After 15 minutes it was repaired at no cost. Great service, knowledgable & dependableThanks

Tech person was great. Fixed my phone and was courteous and smart.

Graet help.the fixed my phone and now looks like new

Man, I gotta change my review here. The folks at this store are really nice. But they also broke my tablet in a service repair, and then repeatedly insisted -- over many phone calls, and 3 visits -- that they hadnt. The error that these folks made and their unwillingness or inability to recognize it cost me misery beyond what I can account here: it took 5 months and countless, hair-rending customer service calls to get Samsungs national support service to finally own up to the damage, and give me a refund for the tablet.Because of this experience, I fervently hope to be able to avoid ever again buying a Samsung product.

Absolutely amazing service at this location . Thank you to all the staff team work.

They always do a thorough job,hashing out all the issues I might have with my phone. And,if its not busy,the guy at the front desk who checks you in will trouble shoot and do diagnostics too.Very very good store.

My overall experience was amazing, the technician Ms.Des was incredible. She assisted me with all my telephone issues and was very professional.I would definitely recommend Samsung Care in Maywood NJ!

Des is the best -- patient and competent. Resolved my problem and explained everything with lots of patience and clarity. Amazing.

Love this place and have been several times over the years

Chanel is an excellent samsung rep she is very knowledgeable and very patient. Thank you Chanel for all your help.

Dez was extremely professional and very helpful and kind. She strongly showed she has leadership skills. Very happy with my visit today thank you.

Des was AMAZING! The customer service alone makes me want to shift from Apple to Samsung. I truly appriate customer-focused service.

Friendly staff. Good service. Reasonably priced.

Theyre great. Courteous and efficient.

Very professional staff, fast repairs.

Awesome staff member went above an beyond to get mg spare phone fix in under 2 hours with no appointment thanks for the excellent service

I cannot connect to Mcdonalds and your rep talked around me in circles.

Have been here to have 2 different phones repaired and they were very professional, both in the customer service and repair quality. They very clearly explained what the problem was, how they diagnosed it, and how they would repair it. Before coming here I called several quick fix repair shops and they quoted me almost twice what Samsung changed in the end. Also based on friends and family experiences, Samsung did twice as good a job as those other shops/kiosks. The staff is very friendly, knowledgeable, and professional, having to get a phone repaired sucks but they made it a pleasant experience. Thanks Angie!

Des and Manny are the best!! Thry helped with me with my phone very quickly!! I love this store :-)

Wow, I am very satisfied with their costumer services. Also Eliana,very nice girl, and she helped me with my Table instalation networking. TS✅♥️

I had issues with Google service on my Samsung phone, I knew it had nothing to do with my phone, but I desperately needed the problem solved. So I went to the Maywood, NJ Samsung Care location, I did not have an appointment, and the service/tech staff was very busy, but Xavier told me to have a seat and he knew exactly what the problem was, and would do what he could. 20-25 minutes later, done, I was back up & running.His courtesy, professionialsm, technical knowledge, and positive attitude get a 10 rating across the board from me. People tend to enjoy negatively reviewing businesses and services, I wanted to make sure I made the time to positively review this location. Kudos to management and staff, keep up the good work!

I was helped by ChanelShe is so good that k you for all your service.

Chanel was a great help, and I really appreciated all the information provided--it helped me decide what to do next in order to fix my phone and get it working again!

Des is a blessing! Helped me when no one else could! I now have a trusted friend at Samsung and will forever be in her debt!

Amazing service, they took care of an issue with the camera on my Galaxy S20+ Ultra in a timely manner & were very friendly/knowledgeable. Would definitely recommend for any phone issues & any other advice needed on Samsung devices. Shout out to Manuel.

My CSR rep Des was AMAZING . She was courteous and attentive. I am definitely coming back to her when it is time to upgrade my device.Sonia Brown

Chanel is the best employee,she takes care of my galaxy fold 2 you should give her a raise if 100 stars was exist I will give it to her and she so nice and helpful appreciate it thanks.

They got me in and out very quickly. Had great customer service!

Des p was a great representative which helped me with all my concerns in a timely manner!

Des was very helpful, courteous and professional. She quickly assisted me with my problem and was very delightful to deal with.

Chanel help me with Kakao talk she very nice helpful.

Im extremely grateful for customer service received today and the repair done to my phone in particular Im grateful for Chanel for taking great care of me and my cell phone as well as the repair technician to repair my phone. Very grateful.

They never called me back left several messages. Message say store not open must make appoitment

Absolutely useless.. Much rather mail in device. Young.man by the name of Xavier was stand off ish rather than exceptional customer service. Social skills could use a bit more work. A bit more effort and my phone couldve been serviced there but instead I was told to deal with Samsung Premium care .. I paid 1500 for a Samsung z flip and was disappointed!!!

Des .Has provided the best services a customer could ask for. Very professional.Thanks for having her in the Samsung community.

Des Gave amazing customer service. She explained everything that needed to be done with the phone

From the initial entry in the store everyone was very helpful and pleasant. I would go back for any repair needs. Highly recommend

The 2 girls were the bestThey were lovely and helping 10 15 people at a moment ❤ much respect girls both were Spanish

Chanel was amazing, she help me get my phone fixed in under 15 minutes

Brought my phone in because I dropped it and the front camera stopped working after I replaced the screen at a phone repair place in my town. And the lady who helped me was very knowledgeable and kind. The phone is screwed but overall I was happy with the assistance she provided me. Would come back again.

P my rug robot from Samsung the roller quit working on it so I called in for service they cannot print me a label for service because I cannot give them a serial number my rug robot came without a serial number so I am stuck with this your rug robot of Samsung that is useless to me because you will not accept it for service thank you

Great, helpful service. Quick turnaround time

This is an excellent place to go get your phone tablets computer is being repaired friendly environment

Chanel is very responsive and professional. My phone had issue for quite a while. I would recommend Maywood service center for quick fix. Thank you, Chanel for fixing the problem in my phone the same day.

Chanel was helpful she test my phone.. all good service!

Des Is wonderful person and she helped me very much and service did very beautiful and very appreciate to her and thank you very much for everything

The best place for Samsung goods, they are very hospitable and with multiple displays of appliances with charging places, a laptop with videos displayed, and a coffee/hot cocoa.

Customer Service provided to me by Des was amazing. I enjoyed every second of my stay in that store because of her.

Chanelle is a great customer service representative and is very attentive and is very knowledgeable worker! She is super nice and easy to talk to!

Store was clean, service was amazing. CHANEL is very professional and helpful. Love this location.