user
Automax
2411 Spring Forest Rd, Raleigh, NC 27615, United States
Appearance
Automax

Comments
Ky
Review №1

Great owners! I trust them and their staff with my vehicles. More than reasonable prices, great work and done in a very timely manner. I recommend everyone to them.

Je
Review №2

I started taking my car to this shop for oil change and tire rotation. The staff is always very friendly and professional. The office is always clean and well kept. My car has been in need of brakes and rotors so I took it in today. The service was fast and well priced.

Je
Review №3

They were very helpful and knowledgeable about my situation. The staff was also very friendly and personable...

ab
Review №4

Terrible experience,Took my car for and oil change and noise that car was making. I said it might be brake pads, but dont know for sure . Technician came and said it was the drums for sure . Got a price for that and agree since Im a woman and have 0 experience in car stuff. They said and 1hr or so it ended in a 5hrs . Did not call to let me know if car was ready, but I was ready to take it home. When I went in to pay they said they only performed Drums and brake pads and they did not do and oil change which I ask first and got a quote . I paid and left unhappy to find my car noise was not fix and I check and something was hanging. And was broken they should seen it when lift the car even without you could see it . Did NOt call me or tell me it was broken . Instead got unnecessary drums and brake pads . Picture attached

Da
Review №5

Romea was personal, fun and informative. She worked through my questions since I was buying from out of state. Auto Max was accommodating with holding my car until the weekend for me to drive down from SC.

Ja
Review №6

Fast friendly service, will return for inspection and oil change.

Ch
Review №7

Upon the recommendation of my coworker, I got my battery replaced and oil changed here and I was satisfied with the service.They had my car done in about an hour and they were flexible about me picking the car up after they closed for the day.The cost was reasonable too. Every employee I spoke with was polite, flexible, and informative. I will definitely come back to Automax next time I need an oil change.

Bi
Review №8

They were really fast and very nice

Br
Review №9

Great 👍job good work

Co
Review №10

Every time l go,they help me with the problem that I have. And when he cant he sends me to someone who can.l enjoy going to them

Ca
Review №11

If I could give them 0 stars I would. My husband has taken our car back 3 times and the check engine light is still on. We have paid over a $1,000 and they continually tell us it is fixed and 30 minutes later the light is on again. Do not go to this place. They seem nice but will not fix your car.

Vi
Review №12

Great place for car repairs!

sh
Review №13

Fast car inspection, friendly service.

Lo
Review №14

Very good good auto repair and customer service. Very satisfied and you will be too!

Ru
Review №15

Friendly staff. I called ahead for an inspection, receptionist was nice/helpful on the phone and in person. It wasnt too busy for them that day so I was in and out in less than 30 minutes. Mechanics were friendly, too. Ill be back.

Ro
Review №16

I’ve been a customer of theirs for five years and they are the best! Eddie and Scott always explain any issues with my car and take time to give it proper care as well as great customer service. My Honda Accord is happy and so am I. I would highly recommend them to any car owner!

Ja
Review №17

Great customer service. Eddie the owner is a great guy.

An
Review №18

They are quick, efficient & most importantly HONEST! They tell you exactly what is wrong with your vehicle without trying to hustle you for money and everyone is so friendly, definitely my go to spot.

Ki
Review №19

Honestly, I would have to say that this is the BEST place to come for services. The staff is Great and the Owners are Awesome!! I will Always refer people to them. May the Most High continue to Bless Their Business and Families! Peace and Love!

Sa
Review №20

I have been going to this repair shop for years.. I have gone out of my way to travel to their new location every time they have grown over the last decade!!! No better customer service or car service In the triangle!!!

Ta
Review №21

I love them! I work at snoopys next door to them and they are very caring loving people. I just love MS. Dawn and her son.

bl
Review №22

The woman at the front desk displays a complete lack of respect for customers and the employees. She should not be greeting people and/or working in an environment where she needs to speak to people. She parted with me with a peace sign of all things!! Ive never been so rudely treated at a professional place and I will never go there again and they are going to lose business because of her.

Al
Review №23

Ive been seeking their services since their old establishment off Trawick Rd. We took our car for service one day, the next day the car wasnt running properly. I sent an email late that evening informing them About the car. The next morning I received a follow up email. They sent their mechanics over to get the car and drive it back to the shop. 1 hour later, the problem was resolved. I appreciate their personable service!!

Co
Review №24

Great service! Mechanic new directly what the issue about the vehicle was before test driving to pinpoint the maintenance repair.

AN
Review №25

Ive been going there for 15 years and always received impeccable service, parts, and great customer service.

Ti
Review №26

Always a great experience. I was referred to Eddie in 2017 at his old location on Traiwick. Very professional and knowledgeable staff.

Op
Review №27

Great service and very reasonably priced. They were able to fix my car in a relatively short amount of time and at a price I could afford. Im definitely going to go back if I have any issues with any other cars.

Do
Review №28

Fast and friendly very clean facility very nice people

Co
Review №29

I have been a patron of this mechanic for years following every move made. When you provide good service...you retain customers and they dont try to get over on you, especially being a single woman with some knowledge of cars. Scott...Eddie and the crew are the BEST!!

Br
Review №30

Very friendly staff. They go above and beyond to keep you informed on your vehicle. Just came in for an oil change and they gave me print outs on recall info. They don’t try to upsell, just do solid work and get you on your way.

Fr
Review №31

Great customer service, I always bring my cars here for any service they need.

ba
Review №32

Great 👍

Ni
Review №33

Love them. My dad goes there and makes sure I go there too. Eddy, Scott, Anthony, Brandon are all the best. I have never had an issue getting my parts and mechanical issues fixed.

Da
Review №34

I had an awful experience with Eddie (the owner) this go around. I have been to him for other services in the past but this time he DID NOT fix the problem I was having but he DEFINITELY charged me like he did. Then when I brought it to his attention he was VERY nasty with me and I will NEVER go back! Dont waste your money! Unsatisfied Customer.

St
Review №35

Super friendly and knowledgeable team, well organized. ready willing and able to handle your mechanical issues. Thanks Guys.

jm
Review №36

Scott and Eddie worked on my car and repaired it professionally, quickly and the job was reasonably priced. AutoMax is my best choice when it comes to reasonable cost effective auto repair. Thanks Guys!J Fries

Ja
Review №37

I was going to be a potential first time customer. HOWEVER - The lady (she wouldn’t give me her name)that works there told me I could leave after she saw a dog in my car. (I was going to take the dog for a walk while my car was getting inspected.) It really wasn’t her concern. She then proceeded to walk away and refused to give me her mangers name or telephone number. Very rude and unprofessional. I’m still interested in speaking with management ... VERY VERY poor customer service.

We
Review №38

EXELLENT!!! Im am DEAD SERIOUS when I say that there are tons of dishonest mechanics in this area but this guy Eddie is genuine, his staff is great AND THEY WILL NOT CHEAT YOU!! Im always going there and you should too!!

He
Review №39

Best place ever to get your car service check sure critic reviews

Ma
Review №40

Great auto and customer service with a clean waiting area as well!

Bi
Review №41

Beat place to have your inspection done have been following them since 2010 but I think they finally found a home btw the new place looks amazing... they have seat 2 charge your phone while you wait

V
Review №42

Don’t take your car here for anything else besides an oil change or something easy. Dropped car off for a diagnostics and had to call to see if the car was done because they were about to close and I hadn’t heard anything. I get there and was quoted $20 more than what I was told on the phone. Once I was told the diagnosis I asked to speak to the tech bc I had been to another shop a week before and knew that wasn’t it. I waited 20 mins and the tech never came. I was told to call back on Monday and speak to the owner. Well today is Monday and I call thinking I could speak to the owner and the receptionist tells me I cannot speak to him. Shady business! I was basically charged $65 for a wrong diagnosis and if they were professional and communicated I would have been more than willing to come back for a rediagnosis. But when techs don’t come out to talk to the customer, prices change, and the owner is unreachable I have a problem. Save your wallet and headache and just go somewhere else.

fo
Review №43

DO NOT TAKE YOUR CAR HERE!! THEY ARE UNPROFESSIONAL AND A COMPLETE RIP OFF!! I WILL NOT BE BACK EVERRR!! I AM VERY DISAPPOINTED!

Kl
Review №44

Great service worked on multiple cars of mine will be going back soon

De
Review №45

Great service!

Ri
Review №46

Extremely Poor Service! Having to take vehicle back several times because they dont fix it the first time but still want to charge you for each visit!!! Then they do damage that they dont want to fix!! Watch out for shade tree repairs where they take shortcuts and dont fix the problem! You cant fix a vehicle with super glue and duct tape and expect it to last. Also!!! Make sure they actually change your oil filter when they change the oil. They told me that they dont use Purolator filters but that is what was on after they change mine. Then they told me they didnt change my oil because they dont use that filter, but I have the receipt showing that they DID change the oil last. What a sham business Eddie and Scott are running there.

Ar
Review №47

Great customer service and very fast and friendly service. Would highly recommend this shop.

Ke
Review №48

Eddie and Scott are do at what they do. They go the extra mile with out you having to ask! They have a guy nameRobert, he knows his business. Great group!

To
Review №49

Very good customer service. They also try to help fix your issues without overextending things, which makes things very reasonable in cost.

St
Review №50

Fast and efficient. Excellent customer service. Comfortable environment.

Al
Review №51

Awful customer service,They erase my previous comments about the experience I had with management never refunded the money for my inspection that was never done because they wanted me to pay for something I had paid them in the past and owner (mechanic) knew about they problem.With this customer service they will lose all customers little by little will see... :(

ch
Review №52

Best and honest...Always feel good bringing my car here GREAT CUSTOMER SERVICE..

Di
Review №53

Fasted state inspection ever. I am very impressed.

Rh
Review №54

Fast, reliable, fair and friendly

La
Review №55

Excellent experience!! Took care of my Inspection right away.

Tr
Review №56

They were serious about fixing my car in a reasonable time for a great price.

ke
Review №57

Great customer service...Eddie will take care of you

Ja
Review №58

Theron prices quick on prepare Services very good

Tr
Review №59

2nd time using them - plumber by trade - firm believer of letting people do wat they do - other words dont try it yourself ... these guys are good at wat they do .... and are reasonable on prices - Im a satisfied customer ....

Ta
Review №60

Courteous, clean shop, great service. Couldnt be happier.

Xa
Review №61

Brought brake pads and had them change them. Was helped immediately and 35 minutes later I got my car back.Thanks!

Sh
Review №62

Great prices. Very honest.

Sa
Review №63

Great customer service, reasonable prices and fast service.

da
Review №64

If youre smart stay away from this place, period.

ru
Review №65

I had made a mistake and gave a 1 star but I when back and I regret that last time I gave a one star they made up this time good service owner was very nice when out the way make sure everything was done

Ri
Review №66

Very knowledgeable crew!

Ms
Review №67

Horrible services with auto mobile and customers. Please go some where else.

D
Review №68

Professional, Clean Service.

Ti
Review №69

Great work

Jo
Review №70

The mechanical master is super very friendly and a very good person

Information
12 Photos
70 Comments
4.2 Rating
  • Address:2411 Spring Forest Rd, Raleigh, NC 27615, United States
  • Phone:+1 919-231-1230
Categories
  • Oil change service
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–1pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Similar organizations