Quick Furnace tune-up. Other guys were scheduling for a month out, but these guys showed up next day. As far as price comparisons, couldn’t say since this was the first time the furnace has been serviced, but it wasn’t terrible. I’m sure it’s in line with the norm.

We had a gas line run from our basement furnace to the kitchen for a gas range today. The two technicians were very nice and competent and seemed to do quality work. My reason for not giving 5 stars is that the final cost was about twice what I expected based on my research of what this fairly simple job should entail. Maybe if they had sent one installer rather than two it would have been more reasonable. Anyway, happy to have gas in the kitchen now!

Top quality technician but far too expensive. They charged $159 for the visit, which is acceptable. Then added $128 to change a first. So that was almost $300 for a visit of less than 15 minutes and a 50 cent fuse. I did complain and they told me that the added fee was for diagnosis. I think diagnosis is actually part of the trip fee, and Ive been overcharged a hundred bucks.

Mark was very friendly and professional! Was early which worked out for us. He made sure that before he left all our questions were answered! We will continue doing business with him as they installed our furnace a few years ago with the same quality then as now! Well done Heat Relief and well done Mark!!

I am delighted with the quality service given to me by Heat Relief! The technicians & office personal have always treated me with respect which I value! Thank you!

Hired to install a furnace and an electric water heater. we added on hooking up to city gas and the gas lines for the range. they didnt hook up the power or plumbing for the water heater (all the plumber needed was one simple connector). they neglected to complete the air ducts. the furnace main gas shut off wasnt able to be turned off because where it was mounted, the nob hit the furnace. the overflow pipes for the water heater were installed uneven and look terrible. it took me multiple calls to figure out how to get my gas turned on and it turns out they never finished the job. the salesman stopped answering my calls. I was blown off several times when they were supposed to come out. when a tech finally came out, I could hear him talking on the phone and clearly didnt know what he was doing. the owner showed and told me that his permit only allows one appliance hook up. would have liked to have known they couldnt install the water heater before I hired them. the owner barely seemed to know what he was talking about. Im not sure what I even paid for. and to top it all off I couldnt pass city inspection of their work.

We had Heat Relief install a furnace and heat pump four years ago. Since then, weve used their USA maintenance service twice a year @ $159 per service, once for the furnace and once for the heat pump. This week when they serviced the heat pump, the tech replaced the hard start kit claiming it is recommended to do so @ $105 in addition to the service call cost. I later looked up the price of the hard start kit and was shocked to find out that it sells for $13.95! Although I appreciate their good service, such price gouging is absolutely uncalled for.

The technician was fantastic!Their scheduler and home office communication was horrendous. We were scheduled between 12 & 4. I called to confirm two days prior and at 3 the day of. I was told they would be later than 4, then a call that they couldnt make it.They rebooked for the following day. A total waste of a day waiting. Capacity planning is not easy and that is why managing it closely is important.

Very quick response time — was able to schedule me rather quickly when other providers were telling me I’d have to wait a week or longer. Excellent service professionally provided. Highly recommend!

We were one of the lucky houses whose AC failed after the heat wave. Heat Relief worked us in quickly, everyone was very kind and responsive. The tech was professional and courteous and fixed the problem quickly. Definitely recommend!

Quick response time. Every other company I called couldnt come out for over a week. I was able to get service from heat relief within a few hours.

Good communication with me about scheduling.Technician was professional and friendly. He called me and said that he was on route and what time he expected to be here. Job was done and cleaned up nicely.

Wonderful service! I have only positive things to say. Definitely call these guys if your AC / heating go out. Thank you, Mike!

I have used heat relief for the last 25 years at my home. In all those years they have installed two furnaces and two hot water tanks for me in a crawl space. The quality of their work and experience is indicative of the few times I had to schedule them to my home. They bend over backwards for their customers and they have never been late. Their technicians are always knowledgeable, polite, and friendly. I would never use another company.

I really appreciate the time & detail in checking the gas valve on our water heater. Thank you for being so responsive! We also had Heat Relief install this water heater a few years ago and repair 3 gas leaks in the main line. Always quality and friendly service! Highly recommend!

The gentleman that serviced our AC unit was on time, extremely nice, and professional. I will recommend this company to anyone

Everyone at Heat Relief are very friendly and professional. This is my 3rd year having them perform tune-ups for my AC and Heater and I never had any bad experience. Mike who does my AC tune-up each year provides me with helpful tips and advices. I would highly recommend them for any heating and cooling services.

It was a sales call. I had my dad’s furnace looked at for possible replacement. He was honest with me and I really appreciate that. Good service, he was on time and wore a mask. I would recommend.

Came through, did a good job. Personable, easy to work with.

Diego was very helpful and kind. He explained everything that he was looking at and what he found in ways I could understand. Pleased with his service.

While having unprecedented heat our ac wasnt blowing cold air. My husband who is 75 years old and has ms (multiple sclerosis ) and can not tolerate extreme temperatures. I started calling emergency hvac repair. No one could come out and check or repair the unit until July or later. Why advertise something you cant provide.

I chose this company come out and install a gas line for a gas range. They were a little off on the timing; had scheduled for 10, then they called the day before to confirm for 9, and then he showed up at 8! The whole job was done by 9:15 though, and I couldnt be happier! I like that they charge hourly. Its honest and it lets me know I am not paying for someone elses free consultation or have hidden fees somewhere. Super stoked with my new gas range! :D

Very satisfied! Our repairman was courteous and helpful

There is a part for my water heater that’s out of stock such that the water heater leaks. Hopefully the part will be found quickly.

Incredible! We had a gas leak and they were the only company that could come out the next day. They really helped us in an urgent situation.

We had them come out to run a gas line to our kitchen, and they did a great job. My wife and I were kept in the loop on each step, and they were up front on the pricing.

Reliable, great service and a business built on integrity. Thanks, Mike, and hello, Roger.

A big thank you to Mark and his back up team at Heat Relief, hottest day of the year at 100+ temps on a Saturday my AC unit gives up on me as it needs a capacitor replaced.Called at 3PM, Mark was out and had the unit running again by 4PM - Fantastic service - Thanks Again.

Employee was very professional and polite.I would use this business again

We have never had a complaint about Heat Relief. They do what they are supposed to do and all is fine.

Very efficient.But was shocked by the price.

Mutsubishi Heat pump maintenance & service; installation of gas line.Heat Relief has the best service and technicians. Highly recommended.

I cant review the nature of their work, which seems to be fantastic from what other reviewers have said, but do want to provide a review about their proposal process.My partner and I asked for a bid on a water heater replacement that we are looking to have done. We made the request on 11/13 and confirmed a walk through and inspection for 11/23. At that point, the Sales Representative was professional and responsive and said that hed have a bid over to us within a week.On 12/5 (almost 2 weeks later), we emailed the sales representative asking for an update on that bid as we had yet to receive anything. We received a response back on 12/7 (now two weeks after the initial inspection) saying Ill send that over tomorrow morning. and still didnt receive the bid until the morning on 12/9. On top of that, the bid that we received excluded some services that we specifically asked about and didnt include any pricing for subcontracting work. For comparison, we received a competitors bid the day after they did their inspection and that bid included subcontracting prices.Ultimately, we went with the competitor because the bidding process with heat relief was not delivered in the time presented, required reminders from us, and didnt include all that was requested.

Portland has more aggressive and dangerous drivers than it can handle. You would think that a “professional” in a box truck covered with their companies information would learn how to drive safely and not force other drivers into dangerous situations. I would not even think of hiring this company for any reason.

Professional. Friendly. We love Mike, Servicing out furnace and AC for 6 years

Was time for annual checkup of air conditioner. Totally satisfied as usual with Heat Relief Very professional technician who explained why capacitor needed to be replaced. Very polite & courteous.

Heat Relief installed and maintains the heat pump at my house. Works well, more efficient than the furnace. They always do a quick, professional job.

Would highly recommend this company! They quoted us on an air conditioning unit when we purchased our home in 2019, and honored the quote in 2020 even though their prices had increased. They were able to install the unit the following week. The installation took a good part of the day, the technician was super friendly, and cleaned up behind himself after he was done. Overall the entire process was amazing except for one part - they offer financing options with Banner bank. DO NOT go down this road. It was such an awful experience from start to finish, I feel bad leaving this review on Heat Relief because it’s not their fault but it’s necessary to mention if I can save anyone from the headache and pain of getting a loan through them. They lied about their rates, tried to get us to sign incorrect loan documents, increased the loan price without us knowing, messed up the loan check, and made making payments completely impossible. We felt used, lied to, and manipulated during the whole document signing and the months to follow. We ended up paying the loan off early to just to get out of the contract with them. HORRIBLE! Again, to reflection on Heat Relief, just use other financial options!

Friendly and informative technician. COVID- safe procedures

I was concerned about issues with my heating system in my new house. Heat Relief responded quickly, and Mark provided good information on how my system works so that I wouldnt worry needlessly and performed furnace maintenance and tune-up at a reasonable price. Very glad I called them.

They were on time and pretty tired an excellent furnace tune up.

My tech was/is Mike. Super efficient and very nice. I could not ask for better service.

2nd time I’ve used this company. Service tech was very informative & helpful with all my questions.

Charged me $150 to tell me AC too old to maintain. Dont mind paying for advice but this seems too much.

I am very grateful to them, coming to fix our heater that was stoping, right before a snow storm was announced! They were very detailed and checked the whole system, changed some parts and got it going!

Helpful once again to keep our equipment running in top shape!

I have had a tremendous experience with Heat Relief. Being in Sales/Account Management and having a high level of handyness myself, I have high standards for customer service and the quality of work completed.Heat relief has been excellent on both fronts. Their bid was one of the lowest received, their turn times were quick, the team was highly courteous and friendly, and the quality of the work has been excellent.Very happy with Heat Relief.

We called on Monday and by Tuesday at 11am they were here and helping fix our system.

I had an appointment last week at 3pm, the owner Mark called an hour before hand to cancel it because his technician couldn’t make it. He set up my appointment the following week for 8am Monday morning. At 9:01am the technician showed up. This is the 3rd time this company has been careless about appointment times. They seem to do good work but the lack of professionalism is careless. So unless you sit around all day and have nothing to do find someone else.

Helpful advice and courteous service.

These folks have always been transparent and reliable.

Mark and company were very friendly, knowledgeable, helpful. They installed a gas line for me. They took the necessary precautions in terms of wearing masks and they were very respectful of viral considerations.

Excellent work by Heat Relief when we needed our HVAC system replaced. It was not an easy job and when difficulties presented themselves, Adam was quick to resolve. I would hire them again.

Excellent service. We had them replace our furnace and upgraded to A/C. Sized and performs better than expected. Maintenance is critical to a long life and top performance. Heat Relief Delivers 100%.

The technician was competent, knowledgeable, courteous and respectful and observed physical distancing. He was able to conduct the maintenance without coming into the house. He provided excellent information about something that could be replaced but wasnt necessary - he did not push it, but simply explained the option - we decided to do it but never felt pressured. I really appreciate your staff - Ive never had a bad technician!

Excellent service - Had very difficult and complex inter-related systems problem(s) and while it took a few days Heat-Relief staff/crew were fantastic. A shout out to Mike, Mark and Diego (service), Adam and Robin (ac installers) and Mark (owner) who were all fantastic and patient, helpful, thorough and worked with me to make the problems right. I can highly recommend them and will.

Have used Heat Relief for all my personal real estate and business clients in my Property Management Co. Work was done in a very professional and timely manner.

Prompt service, took the time to explain things well to me

Replaced and extended my gas lines and installed a new gas hot water heater.

He did a great job

Quick scheduling and the repair for my natural gas pipe was lower than than what they had quoted me. Great quality and professional service. Will make sure to use them in the future.

We had a few hiccups once the new AC/HVAC unit was installed so I had to have them come back to calibrate the unit a bit differently to make it work correctly. They stuck with it and made sure it worked well and we were satisfied. They also offered good financing and a reasonable price. Everyone I dealt with at the company was friendly, accommodating and helpful. They would return my calls and came back to follow up quickly. I would def recommend them to friends and family!

Ive used Heat Relief a number of times and theyre always responsive, helpful, and polite...truly appreciate their professionalism!

Added in a new gas line for us. Communication was easy and the service was excellent

As requested, service personnel called 15 minutes before arriving within the scheduled window so I could restrain my dog. Service on A/C and furnace performed efficiently in 45 minutes with service personnel wearing a mask and maintaining social distancing.

Ive been using this company for a few years now to do regular maintenance and checkups on the furnace and AC unit in the fall and spring. The are reliable and honest and dont try to sell me things I dont need but make suggestions for improvements or repairs as needed. I highly recommend them.

Excellent work. Excellent service.!!!!!

Heat Relief did a great job installing my ductless heat pump. They helped me work through the rebate and Craft3 loan process which saved me a lot of money. I love my new system and cant wait to get rid of my portable AC and baseboard heaters! They were clean, efficient, very polite and communicated with me all along the way. I would not hesitate in recommending them.

Excellent, prompt workers Manager explained options for new furnace carefully. The installers, Steve and Adam worked beyond the call of duty in getting the wiring connected in this old house. Thanks, guys ! Everyone from the office staff to the installers have been pleasant to work with.

Mike is the best!

On time, w/masks and booties, did work and was gone! Exactly as we wanted.

I would not recommend this company to anyone. We had worked with Heat Relief previously and had purchased a service agreement with them (the Ultimate Savings Club), so when our furnace stopped working I called. The first technician came out to diagnose the problem, replaced the thermostat, the transformer blew and he replaced that too. He did not seem to really know what the problem was, and I did not feel comfortable with his work, so while he was still there I called the company to express my concern. The company assured me he had many years of experience. I ended up paying for the thermostat, transformer, and service visit cost (with discount for having a service agreement) but the problem was NOT fixed. The technician said we needed wire replaced.The next day another technician replaced wire. That didnt work either, and that technician said he did not feel comfortable charging us for the wire, as it didnt fix the problem. He did not charge us. That afternoon Heat Relief sent another technician. He also couldnt fix the furnace/heat pump but to his credit, he bypassed our heat pump so we could use emergency electric heat.A week later, Heat Relief sent their top guys”, they left within an hour saying all was fixed and that a wire was connected that shouldnt have been. Within an hour the heat was no longer working. I was beyond frustrated at this point.When I called the office I was told that this time, they knew what was wrong, and quoted parts cost of double what I had already paid, and they also insisted I pay for the wiring that did not fix the problem from the very first week (by now it was 3 weeks later). I said no, we would not pay the wiring charge as it did not fix the problem and even their own technician did not feel we should pay.The owner then called me and was extremely rude and insisted no further work would be done until the wiring charge was paid. When I mentioned that I was not feeling comfortable even with the first technician that worked on this issue, he insisted that since I am not a heating specialist I could not possibly know, and completely dismissed my comment. I shocked and said told him that at this point, I wasnt sure I wanted to move forward with his company, and he retorted that he wasnt sure he wanted to work with me. End of conversation.I called back and left a message that we would not be moving forward with their company. We received a bill in the mail for the wiring cost, and we replied to the company that per our service guarantee we purchased, we invoke the Ultimate Savings Satisfaction Guarantee, which states If you are not completely satisfied with our people, our performance or anything to do with our company, we will refund 100% of your money.Happily we found another company to work with that was honest, professional and able to fix our furnace/heat pump issue at a lower cost than Heat Relief had quoted.

Scheduling was fast and easy. John and Diego were each thorough without wasting time. They provided thorough documentation and recommendations. Would recommend to anyone needing servicing of natural gas appliances or houselines.

This was a great experience, starting from scheduling the appointment to the work that was done. When I called, Michelle was so kind and worked to fit me into the schedule the same day I called. Mike and Ken came out to do the work and they were great! They were personable, polite, and thoroughly explained each step of the process. Estimates were given before anything was done, and cost of service was reasonable. Overall I am very happy and look forward to calling them for maintenance services going forward.

Heat Relief replaced a 30 year old system in my home with new furnace, heat pump and thermostat. They were always on time and efficient. All of the employees that I met were friendly, polite and committed to giving me a new efficient heat/air system. I appreciate their time, attention to detail and their follow-up.

Gave condo fireplace checkup. Good work.

We needed our furnace serviced ASAP to put it on the market. They were able to do it the next day. Quick, friendly, efficient service.

Extremely professional.

I had the most enjoyable experience. Nothing was wrong with our heater thankfully but I thought there might be. No pressure from them to do anything even after I felt like maybe I should cancel once our heat kicked on again. Chris who came out to see us was especially helpful and not afraid to share info with us that could help us in the future. Wonderful company!

32 degrees out and suddenly our not that old furnace stopped working! After having the gas company out unable to assess I got on the phone to find a company to come out right away. After multiple calls around I looked on the Energy Trust website and found Heat Relief with great ratings.I have to say that though the repair was a much bigger deal than we expected Heat Relief came to the rescue. Michelle in the office was engaging and kind going above and beyond (which helped tremendously as I came down w type a flu during all of this) and tech Marcus was both kind and professional. All the way around a positive experience. Not the cheapest but I will wager the best! Thanks Heat Relief! I’m nestled in my blankets trying to keep hydrated in a warm and toasty house!

The repair man showed up on time did a good job keeping me informed as the work progressed. He finished the job quickly and explained what he had done.

Very professional and clean service- extending the gas line for a new range was tricky, but the tech got it done and did a really nice job. He did such a great job that my contractor commented on how clean his cuts in the drywall were and how he cleaned up after himself. Scheduling was easy, everyone I spoke with was so nice and the whole process was so smooth. I highly recommend Heat Relief! ProTip: I was referred to Heat Relief by NW Natural and was given a discount for the referral.

These people know what they are doing! We hired them to run a new gas line. This were efficient and knowledgeable. They worked directly with the NW Natural Gas, which was very helpful.

I am very happy with the regular maintenance and special extra jobs done by Heat Relief at my home in NE Portland.

I had a new natural gas barbecue with a connection that was a different size than my previous barbecue. I was anxious to get it refitted as soon as possible and Michelle did an amazing job in coordinating to have a service tech out within a few hours of my call. And the service tech, Gerry, was quick and thorough and offered some maintenance tips. overall, I was very impressed with them.

So happy with their service. We recently sold our home and the inspector found a gas leak. When about 10 other local companies said it would be 4-6 weeks to get someone to my house I was so happy to find Heat Relief. Michelle was able to get someone scheduled within a week. Jerry just came out today and he was nice, professional, and fast! I am so grateful!

Randy came out and was very knowledgeable about the products his company sells, as well as the possibilities for installing them. He was easy to reach when i had further questions, and he gave me by far the most reasonable quote out of the several companies I contacted. Scheduling was a breeze, and Adan and Jeremy were both very courteous and professional in my home. Adan went out of his way to make sure everything was just so in a somewhat complicated install (my house is old and small, and it was a little tricky to get it right, but they did an excellent job).The Daikin units that were installed work great so far!

My 30 yr old heat pump died. Heat Relief didnt charge me for repairs that were not necessary. They installed a new Bryant heat pump that works great. They worked with getting it financed so my monthly payments are really low. I have AC again and Im really grateful they were here to help.

Our furnace went out and we were able to schedule someone that day to take a look. It was 25 years old and it was time for a new furnace. Mark was able to meet with me that day to talk about options. After meeting with two other companies, we chose to stick with Heat Relief due to their availability, quick response time to my (many) questions & competitive pricing. We were able to install the new furnace within days from our initial meeting. They have been very professional & friendly to work with. I would highly recommend working with them. Our A/C is 30 years old and I know who we will be contacting once that goes out!

Tech Diego on time, thorough, explained what he was doing and what he discovered, answered my questions. I had some concerns about additional $ which might be required for old furnace, so Randy came within a day or two to talk about that. You know you are working with a good company, which of course would like to sell new equipment, when the advice given is NOT to pour money into upgrades or new furnace now, but to wait until its natural death, at which point new technologies will be even further advanced.

Someone within the company attempted to make an unauthorized charge to my bank card.

The guys came out the next morning, diagnosed the problem a quote was given to replace the dead furnace . Three days later, they were back with the new furnace, they worked all day to install it in a difficult old houseOn Monday they were back to line the chimney to vent the hot water heater. No extra charges were made for all the extra time they spent with us. The house is toasty warm and we are very happy with this company. The Boddy family.

As usual the service technician (Michael) from Heat Relief did a great and thorough job. He explained everything to me so I understood.

It was a great experience to have Heat Relief install my cooling system last Summer 2015. They were punctual and came prepared. It took a full day to install and it could have gone a little faster if there were two people but the job got done and it got done right! I recommend them to anyone who asks for my opinion.

Mark has been out to my house several times and is always early or on-time, friendly, and very informative. Give this man a raise!

Recent heat wave compromised my AC and it needed attention. Even though I had just had my annual maintenance performed in May, apparently a thoroughly job was actually not done. Donald came and completed the inspection and repair as needed, He was very thorough and took his time to make sure the AC was working as needed. I do appreciate the time he took to see to my comfort, especially since I know how busy these folks have been these last few weeks. Thank you for service. Again, calling me on the day of my appointment to let me know when he would be arriving. I do recommend this company.

I appreciate Heat Relief keeping me informed when service is required for our furnace and AC units. It is one less thing that I need to manage and I am grateful for that. They always do a great job and are always neat and professional.

I had a great experience! Mike Smith the technician who fixed my furnace was polite, proficient and went the extra mile to describe your additional services. I will refer you to everyone I know!!!

The technician was very courteous and clearly explained everything he did.

Heat Relief has been a good vendor for us for 7 years servicing and maintaining our HVAC needs. I would recommend their services to anyone needing such service.