We had an emergency plumbing issue and had to shut our water off at the main source. These guys were able to squeeze us in in a reasonable amount of time. I was emailed a name and picture of the plumber who would be showing up (LOVE THIS). He called when he was on his way and arrived on on time. He looked at the job, told us what needed to be done, we approved the work and he got started. He was great at explaining everything to us. He was quick and did a great job. I will be using and referring Einstein Plumbing & Heating again.
After reading the reviews I booked an appointment on line. I was pleasantly surprised to get a confirmation call the next morning going over my needs. All this seemed great and got even better with the reminder emails and texts from my team confirming arrival. My team of Jay and Allen were top notch. Friendly, knowledgeable, and professional. They discovered the problem, conducted a complete inspection and provided well priced solutions. Allen kept a smile in his face even after having to navigate through the puddles in the crawl space. As if that wasnt enough, I spotted Jay on his hands and knees with a spray bottle cleaning my floor before they left. I highly recommend Einstein Plumbing.
I hired Einstein to fix my leaking dishwasher. They did a great job. Fast, efficient, and polite. I would hire them again!
Excellent communication booking the appointment, excellent communication confirming arrival time, friendly and professional service tech, provided a range of options after diagnosing the problem, no pressure to buy or pay for services not needed, and some helpful tips on how to temporarily fix our problem while deciding how to permanently fix the problem. On top of all this, their fee was reasonable. A very positive experience.
Best plumber in Portland Oregon. Fast and Reliable service. Honest and trustworthy.
My previous plumber broke my toilet and didnt want to replace it, so I ventured out once again into the scary land of finding a new plumber in Portland.After some deep Google research, I came across Einstein Plumbing and Heating and they came in to reset my toilet and put in a new wax ring. There were some complications, and a nasty mess I wont detail, but they handled it all in stride with a smile and with a polite conversation to boot. Not only did they do a fabulous job resetting the toilet, but taught me several thingsGreat work. Great price. Great conversation. Im happy to have a new plumber!
I called Einstein plumbing to fix a leak in my main water line. I found the leak myself 12 inches from the meter. I have pvc for my main line and needed a simple fix to repair it. PAID 35 dollars for and estimate. He gave me a estimate for a total line replacement of over 5000 dollars. Never did receive one for a simple repair of my main line. All they had to do was remove the bad joint( where the pvc meets copper). So instead of fixing my leak in a hour or two, they want me to replace the whole line for 5000 dollars and wait over a week without water !!! I called a different plumbing company and they said it would be an easy fix, and I won’t have to wait for over a week to get my water running. Einstein should at least give me back my 35 dollars as how they NEVER did give me an estimate for the simple repair ! Beware !
The tech was very knowledgeable and personable. Great experience, everything works great and the price was in line with other estimates.
The darn spare bathrooms sink and our not-too-old water heater have been trouble for awhile. Hubby had to shut off the cold water to the sink because the pipes leaked, and the hot dripped endlessly! Thank you so much, Kenney & Einstein Plumbing, for the quick, same-day response and excellent service! Its so nice to have cold water and no drips! The water heater was shutting off randomly (brrr! cold showers suck!) for several months now, and Kenney performed some electrical surgery and we should be good as new! This business cards going in the Keep! file!
The plumber was late was polite and professional but their price was was so outrageous it was ridiculous
My wife and I had a waste-water pipe rupture under out kitchen sink in the middle of the night. I called Einstein the following morning and they sent out a plumber within a couple of hours.Kenney Bush arrived right on-time and was able to assess the situation and provide us with a couple of options. Even though we ended up needing to call a Restoration company to remove some of our basement ceiling and drywall, Kenney was right by our side providing detailed information and suggestions. He was able to repair our broken pipe and even installed a new kitchen faucet and dishwasher, checking all of our water access points in the process.Overall, I was very satisfied with Einstein Plumbing, as well as Kenneys professional attitude and dedication. I will be contacting Einstein again if I need any maintenance performed on my house in the future. I would strongly recommend Einstein, especially Kenney, to anyone looking for dedicated customer service, fair pricing, and professional expert advice. Thanks Kenney!
(Modified review: At least a representative from the company called to apologize for the extreme inconvenience.) Worst experience ever. I called the day before to set an appointment, telling them clearly we were located on an upper floor. I called the day of service to verify the time, clearly stating that I was staying in town only until they arrived. The driver called to say he was on the way. I again verified we were there. He then called to say that parking was a problem downtown. I gave him various options, including two spots I could see from the window. I told him how I had waited all day for the appointment. He called back and said it was just too much trouble. Outrageous. Terrible service. I would give zero stars if possible.
Terrible customer service. Abandoned job after hours of waiting because they were too lazy to look for parking downtown.
Terrible experience. Find another company.
At my house for 30 minutes and charged almost $480.00 this is not a company I would recommend to anyone!