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GEICO Insurance Agent
3463 William Penn Hwy, Pittsburgh, PA 15235, United States
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GEICO Insurance Agent

Comments
Bi
Review №1

Amy was very helpful and a delight to work with. She was patient Sri my questions and took rime to walk me through the policies. I was already a Gieco custom met and she still saved me money. Go figure?!

Ch
Review №2

Daughter broken down 10 hours from home and Geico says they don’t have anyone that can get them . Do not buy Geico .. I’m dropping as soon as I can

va
Review №3

Amy Neubert was extremely helpful and kind. I appreciated that Amy was able to work with me and provide great and genuine customer service.

El
Review №4

Amy Neubert was very helpful and professional and made a complex situation much easier to handle. She was so patient and pleasant but never pushy, as an agent from another company was.

Jo
Review №5

About a month ago I went through the process of finally getting my car transferred out of my parents name into mine. However, I was still under my parents insurance and needed to get coverage quickly to make the title transfer go smoothly. I ended up getting through to Blair Mason and she made setting up insurance both for my car and my apartment so easy. Excellent, personal customer service! I feel confident in my decision to go with them.

Be
Review №6

Serena was amazing is helping us get our home owners insurance reduce significantly. She followed up since we called to far in advance and didnt let it fall off the radar.She sent us an email to confirm everything was set-up and told us what would be happening next.Great customer service!

Al
Review №7

Great customer service by Serena Emery, thanks for the help!

Be
Review №8

Excellent experience. I recently added homeowners coverage to my pre-existing auto coverage with GEICO. Blair was excellent to work with, she was extremely responsive and thorough. Great customer service and very friendly!

Li
Review №9

This office only cares about helping you when youre considering becoming a new Geico policyholder. Once youre an existing customer, the only response you receive is, Im sorry, but theres nothing I can do for you. All I wanted to know was the type of coverage I had on my vehicle. It was not a complicated question. The woman I spoke to could not have been any less concerned, or less interested, in helping me.

Ai
Review №10

I just switched all of my personal insurance to GEICO. Blair Mason is terrific. If you are not sure and want to learn if a switch is best for you, Blair is no non-sense, fast, accurate and patient. She is the reason I am now with GEICO. Great prices and great insurance products.

An
Review №11

Blair Mason was amazing. She was such an articulate and professionally spoken woman. Would definitely recommend Geico based on Blair Mason’s service alone.

Mi
Review №12

Amy Neubert was the agent and she was outstanding! Saved me approximately $200 per year. Very professional and friendly.

We
Review №13

Amy Neubert was patient enough to get me on the phone at a time I could talk and helpful in explaining what was included in my policy. I am saving money and am happy she could help with that.

Ra
Review №14

I have had quite a bit of experience dealing with insurance agents and sales ppl in the past. Amy Neubert is undoubtedly one of the best sales agent and customers person I have ever come across. She just remembers everything about your requirements over the entire shopping process and makes the whole experience so personalized. She was on top of all my requests with super quick responses and provided the best value by bringing down my auto and homeowners insurance to unbelievable rates. Be sure to ask for Amy when you call the front desk!

Bo
Review №15

Blair Mason was my agent and she was wonderful. She helped make sure I was getting the same policy I had with state farm and found me every discount she could. I am recently retired and on a fixed income and she literally cut my insurance premium in half! She was so pleasant and truly a godsend!

Ne
Review №16

We have had our cars insured with Geico since 2013 with excellent service. We decided to switch our homeowners coverage to Geico when our previous company changed their policy types and rates. Blair Mason was great to work with, very helpful and we ended up with better policies for both our own home and our rental property for reasonable premiums. Thanks and virtual hugs to Blair!

Ic
Review №17

Wow! What an amazing experience today! We were shopping around this week for a better Home Owners and Auto insurance for our family. After doing alot of research we learned that Geico had high reviews in different areas. The closest office to us was in Monroeville. Our agent was Serena. She was very knowledgeable and was a people person which made us very comfortable. We almost fell over when she gave us our quotes for our Home Owners and Auto. Serena saved us $1,856.23 and with better coverage! We will be keeping Geico for life! Thank you Serena for taking alot of stress out of our lives!

Da
Review №18

They helped me out in a pinch! Thanks guys!!

Go
Review №19

Geicos app is very good and intuitive. I havent found better insurance prices when bundling home and auto. However, I recommended them to my parents but they received a really high quote when compared to others.

Na
Review №20

Blair was directly to the point answering my questions. I got the best quote in the market thanks to her. My savings were to just a call of 5 minutes “distancing” 100% recommended

Ia
Review №21

Hands down the smoothest, most helpful experience I have ever had dealing with auto insurance. Serena Emery, was very professional, well informed and saved me a ton of $$$... Serena even took the time to explain each & every different coverage! I applaud her patience... & highly recommend contacting her for all your insurance needs!

Bi
Review №22

I came in contact with GEICO agent Serena Emery after filling out an online quote request in the course of a broad search across five or six companies for auto and homeowners insurance. I was pleasantly surprised by her personal touch and her professionalism, a rare combination in my experience. She was clear and articulate, explaining my options carefully, answering all my questions, and accommodating every request I made. She was obviously knowledgable but didnt hesitate to offer to find out anything she did not already know. I abandoned the remainder of my planned comparison shopping for insurance after working with Serena, and my picture of GEICO improved significantly, from one of a large, impersonal money-making machine to one of a large and efficient organization with a friendly, local touch. I owe--and GEICO owes--Serena a big thank-you. Im looking forward to referring to her anyone I find to be looking for auto or homeowners insurance.

Je
Review №23

Serena did an amazing job saving my family money. Over $600 dollars in total annual savings on our combined auto/home/umbrella policy, all for at least equivalent and in some cases better/more coverage from my current provider. She was fast, courteous, and excellent in every regard. Do yourself a favor, call her now, save some money and have the best insurance agent experience you have ever had.

T
Review №24

Blair Mason helped us switch back to geico and saved us alot thank you again. Durning a pandemic everyone one is raising rates give geico a look they were by far the cheapest out there for us but again maybe its because I was with them for 15 year or so.

Lo
Review №25

Christopher Sumpman was excellent! He was not a pushy sales rep at all. He took his time with me to make sure I got the correct coverage I needed. Best experience shopping for renters and car insurance! I’d recommend GEICO and Chris to anyone!

Na
Review №26

I really appreciated the way Serena helped to explain the policy to me. She was patient, personable and friendly. As a first time policy holder of auto insurance, she made the experience very quick and easy!

Ch
Review №27

Blair Mason helped switch me to Geico. She was very helpful and responsive, answering all our questions!

So
Review №28

Serena Emery Helped explain my first insurance policy! She was super helpful and did a great job explaining things to me! Great customer service, I would recommend her to anyone looking for insurance.

Gl
Review №29

Serena from this office went out of her way to help me with my auto and homeowners insurance. She was very responsive to my phone calls, emails and numerous questions. I was able to save nearly $1400 per year on my insurance by switching to almost identical coverage recommended by Serena. I wholeheartedly recommend them! Thanks Serena!

ME
Review №30

Blair was easy to work with and saved me money on my auto insurance!

Ke
Review №31

Absolutely wonderful! I spoke with a gentleman named Chris today who was very helpful and knew exactly what he was doing, I’m very pleased and will recommend to all my friends and family! Thank you so much!

Fa
Review №32

Switching was easy and fast. Chris Sumpman really was amazing, going above and beyond to help me make the switch for me and family. I called once on a Saturday and the other time almost after hours, but he facilitated everything in a very smooth way. Ended up saving over a $1000 per year, so definitely worth it.

Te
Review №33

Geico save me $250 and I got the pleasure of working with Blair M.! That was a double win!!! She was super friendly and very eager to answer my questions. When my homeowners is up for review I will be back intouch. Stay healthty and safe!

La
Review №34

Extremely helpful and got me the best deal! Serena was very kind, patient, and helpful. I am glad my father sent me her way! She made the switching process so easy and fast!

Em
Review №35

After filling out a quote online, Christopher called me to assist with anyone questions I had. I sent him my current policy and within minutes, he was able to compare to get me the most similar policy. The entire process of switching over was incredibly easy, which I am very grateful for!

Da
Review №36

I had a great experience working with Chris. He answered my questions, returned my calls promptly and saved me money! I am glad I made the switch! Thank you Chris!

Ka
Review №37

Blair was wonderful to work with and provided me with all the info I needed to make an informed decision!

La
Review №38

Serena was phenomenal! Very pleasant, friendly, made sure I understood all the information she provided me! She took her time to ensure all of my questions were answered, and of course, saved me a ton of money!

Da
Review №39

Serena made my first time care buying experience amazing! Very thankful for her guidance and assistance. Glad I made the choice to purchase my car insurance from her!

Br
Review №40

When I thought all hope was lost and that I was going to be chasing insurance down for the next 3 or 4 days because of every other agency that I spoke to and then I found Chris! Extremely professional, understanding, and patient. Those are all qualities that are very very hard to find. Thank toy again Chris!

10
Review №41

Bill made the transition from another insurance company to Geico easy and seamless. Rates for auto and home were way less than competitors. Highly recommend.

Da
Review №42

Serena was great. Available for all of my questions in great time. Definitely amazing experience so far!

Ma
Review №43

I spoke with Serena and she helped me get great coverage for much cheaper than AAA offered by at least $200. Would highly recommend for auto.

an
Review №44

Great service and made it easy to finally switch! Thank you Serena for all your help. Defiantly be referring you to friends and family.

Al
Review №45

Serena was a tremendous help to me today! She was patient with me, and extremely friendly. I would absolutely recommend her to anyone!

St
Review №46

Great to work with. Not pushy. Ask for Matt. Hes supper. The Malay Family says Thank you Matt!

Ch
Review №47

I was double charged for a 6 month policy. When I tried to dispute the 2nd charge Geico dropped me without notifying me. I spent 10 hours on their helpline over 2 weeks and they failed to help me in any manner. Now Im being quoted at a rate through other companies nearly twice as much due to a lapse in coverage. My advise is to deal with your local insurance companies whom you can trust. Geico just cost me $1500 this year.

St
Review №48

I really felt stupid not calling a few years ago. I moved from Westmoreland to Allegheny county and my previous company said my insurance was going to go up by 500+ for 6 months. I got in touch with Serena at GEICO and she really helped me get those costs under control having two under 21 drivers, it makes a big difference.

Te
Review №49

Serena helped with my mums renters insurance policy. Very efficient. Appreciate the help.

Ch
Review №50

Serena came in clutch and helped me save over 100 dollars a month and the process was probably the best over the phone experience Ive had. Pretty happy in my decision to switch.

Ru
Review №51

Had a wonderful experience when calling for car insurance!! Very nice and informative! Will refer friends!

As
Review №52

Best deal Ive ever got on my vehicle insurance.

As
Review №53

Chris was the best! Thank you so much for all your help :-)

Mi
Review №54

I had a very pleasant experience with the agent Chris, very helpful person who helped me get everything i needed with as little effort on my end as possible.. prob took like 20 mins to set up and also cut my isurance bill in half by switching!

Li
Review №55

Very pleased with the whole experience! Chris took care of everything and answered all my questions. Didnt take up a lot of time either.

Da
Review №56

Chris at the Monroeville branch was so helpful, patient, and kind. He made the process easy. Thank you!

Je
Review №57

Serena Emery was amazing to work with she helped me every step of the way and I am very satisfied with the deal she got me it cut my cost down by almost half of what I was currently paying the general.

Ch
Review №58

When making my decision to switch insurance companies, the agent (Bill Shanahan) was extremely patient, responded in a timely manner to my numerous emails and phone calls, and did not pressure me. Thank God I have not had to use my insurance but, I feel confident with Geico based on my initial experience.I continue to call for one reason or another - always responsive and patient.

Je
Review №59

I called in last week and spoke with A lady by the name of Cerena or Serena she was very knowledgeable and has me thinking about switching over more genuine people like this is what a company needs to help a company grow into a booming bussiness.

To
Review №60

I talke was ith christopher sumpman, he is very friendly and nice, he helped me get insurance through them right away and looked to see if there was any other discounts i could possibly recieve. They saved me tons of money going through them.

Ju
Review №61

Chris helped me out a ton there would definitely recommend!

zh
Review №62

If you want the insurance then you should look for: Christopher Sumpmannice guy and save you money!!!

Or
Review №63

Chris was great and very helpful. Saved me over 400 a year

Br
Review №64

Great insurance company 👌

A
Review №65

Got an online quote from Geico but wasnt that big of a savings so I called my local office in Monroeville and spoke with Bill S. He was very knowledgeable and helpful. Ended up saving me money and I felt like I got better coverage than I had.

Da
Review №66

Chris not long saved me over 40 percent a month on my Auto Insurance...He gave me the piece of mind knowing my coverage was exactly want I wanted... Thanks for your help Chris

Ca
Review №67

No customer service skills.very rude

Ji
Review №68

Geicos price is $800 per year more than what Im paying now. Ive told them no thanks, but they keep pelting me with emails and phone calls. Ive emailed them and told them that they are way high, and to stop contacting me, but they dont!

ca
Review №69

Chris is very knowledgeable and saved me a lot of money. In being offered more and paying less

Jo
Review №70

Called me 3 times in a row with in 30 mins that made my choice for me i was shoping around . and they are cheaper . but from my experince with insurance companys ones that call you and blow up your phone are the ones that are the worst . called 4:15 again at 4:17 left message this time. And again at 4:34 so i answered and told them to shove off .

Am
Review №71

Cheating n lots of lies. They change your premiums after y buy the insurance. Horrible. Cant trust anymore

Ca
Review №72

Very knowledgeable, helpful and great rates too!

To
Review №73

Chris was great to work with, responded after hours for a quote, made it easy and fast to finish up the process and provide the paperwork! Thanks, Chris!

Je
Review №74

Serena was very helpful getting me in a new policy! Thanks Serena!

Br
Review №75

I had geico and was paying 4800 a year with a 2500 deductible because of a couple accidents. I just figured everyone would be that much lol. How stupid I was. I decided to get a Quote from a big insurance company and was 2600 a year with a 500 deductible. Wow I thought must be wrong so then I went to get 2 more quotes and both were right around the same. I ended up 2700 a year 500 deductible and full tort. 15 minutes or more will save you 2400 dollars a year if you switch to any company other than Geico. The customer service lady also when I tried switching kept me on hold for over 30 minutes and kept telling me that I was being scammed. Save yourself money and dont use Geico

Ju
Review №76

Fantastic

Si
Review №77

Very helpful with low rates

Ta
Review №78

Best insurance around.

ga
Review №79

Serena saved me a ton of money on my homeowners and auto policy by switching to Geico!

Gr
Review №80

Great service!

Kh
Review №81

Thank you Serena Emery

Br
Review №82

Thank you, Chris!

Br
Review №83

Pittsburgh

Information
8 Photos
83 Comments
4.5 Rating
  • Address:3463 William Penn Hwy, Pittsburgh, PA 15235, United States
  • Site:https://geico.com/insurance-agents/pennsylvania/pittsburgh/bob-shanahan/
  • Phone:+1 412-317-5500
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Insurance company
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–6pm
  • Friday:10am–3pm
  • Saturday:Closed
  • Sunday:9am–7pm
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