The gym has a great staff, very attentive. The free fitness consultation that comes with the membership was a great experience, provided by a great personal trainer. I have started a personal training program, and that experience has been really great so far. The locker room is in great condition, clean and well organized. The machines are in great shape. All positive vibes with this gym!

I’ve been pretty adverse to gyms my entire life but the staff at Mountainside on Carefree Highway have been exceptional and outstanding. My personal trainer, Ashley, holds me accountable in a professional manner all while communicating effectively and positively. I love working out here, I feel welcomed and best of all, I’m making progress with my health.

Jace was so helpful and professional. I was able to choose the membership that suits me best and received a tour of the gym.

Awesome place! Been going here for 6 years and every time I See Sean as manager this place just rocks!! He’s always on top of everything and shows so much concern even if it’s something so small. Truly a great place and again hats off to SEAN!!

Beautiful facility with very friendly and helpful staff. This was the nicest gym I looked at and was the best price as well. Nice layout and quality equipment.

Good sized gym. Excellent layout and have lots of better equipment vs happy valley location. Here are some pics.

Some of the people that run classes here are very stuck up and were rude to me for no reson when I was trying to be polite. It would definetly be worth the extra money to go somewhere else nicer, even further away. Be warned

We canceled our gym membership via phone in 9/2019. At the time we were told that our membership was canceled. However they continued to charge us monthly membership fee for the next 1.5 years under an account we do not normally use until we noticed the charge recently. When we called to question the unauthorized charge, the representative told us the first time that the cancellation needed to be process in person and pulled up computer records that we were informed of such policy at the time....so someone obviously lied. At the minimum this is fraud. I dont understand how a business like this is allowed to operate. Absolutely will not recommend this gym.*theres a state attorney generals letter to the business to change their in person practice. On BBB, there are numerous complaints regarding their fraudulent practice.STAY AWAY FROM THSI GYM

I signed up for a 6 month membership and almost a year later they are still taking fees. Email communication from the beginning of November indicates that November would be the last month that they would be collected fees from me since I have instructed them that I am moving and no longer need the service. I was quite surprised to see that they have decided after committing to me otherwise, to continue taking fees in December. If and when Mountainside decides to honor their commitments to me I will change my rating. I think they are a fine company in terms of the service they offer, but I will not be lied to as to when my contracts are fulfilled. I understand 2020 has been a year full of challenges. I however expect when I am told that my commitment has been fulfilled that they do tap into my account just because they want more money.

One of the nicest Gym I been. All is very organized, something very important clean with at nice washroom and sauna and more, the customer service are friendly, good snack bar. This place really deserves 5 stars. I forgot my sweater and it was there, the next day in the Locker. Thanks to everyone 🙏

I loved the gym,and Evan knew his stuff and answered all my questions.I was at a gym for 15 years,and I found Mountainside to have it all.

Excellent customer service as we signed up. Information regarding membership was very thorough. Sean ~ the staff management employee was professional and friendly. Thank you for a great experience. We are really enjoying this nice facility.Mike and Jan

Evan Weinkle was the one I spoke to when I went to inquire about a membership. He immediately made me feel welcome, showed me around the gym and then had a no pressure conversation about how to become a member. Best experience I’ve had in any gym!

Everything was clean and the staff was polite

Very happy overall with how this place is managed. Its always clean and the have several machines to choose from. Ropes and heavy bags are here, as well as other equipment that offer a change of pace for training.Excellent choice in weights, and wide array of cardio equipment. Great place to work out.

The manager Sean Parks has made a huge improvement in facility since taking over and the front desk staff are totally AWESOME always helpful and super friendly

Great facilities, amazing tour and gm who showed me around and made it easy to join.

EDITING in a couple more things after reflecting a bit more. I see they did respond but respectfully I wont be changing my review to a 5-star as I want to be honest about what ultimately made me want to leave. I changed it from 3 to 4 though just because part of my issue was with other gym members rather than the place specifically and so I dont think that should count:Its alright. You gotta love the big gym style to like it here. My biggest issue with big gyms versus small is the accountability between staff and members. Youre more of a number than a person. A couple examples:1. After my gym had to close because of COVID, I was looking for something else. My boyfriend kept suggesting mountainside and convinced me to go. Mountainside says they run a referral promo so I mentioned that when signing up. However, the reward never came after discussing it twice with them.2. They offered to give me a consultation with a trainer at the start. I figured I might as well because I like getting some help since Im not an expert and like to learn from others. I could only afford maybe one session every week or two (another con to big gyms is personalized training is way more expensive). Most of the times for it were doing work hours so I just went with the one evening time that was available. I had another commitment later that night but wanted to squeeze it in considering Id have to wait longer to find another time. I arrived at the desk, a few minutes early, and other people were in front of me so I figured no worries I am early I can wait. However, I ended up standing there for 13 minutes after our meet time (about 17 total). The last person in front of me wanted to sign up for some sort of training from what I could hear. The whole time I was standing there though I got no acknowledgement. I get it, better to close the deal with someone who is for sure spending money, than with someone who only might. After those 13 minutes though I only had about 25 minutes for the consultation so figured I would just leave because they were too busy and I wouldnt have enough time to go through things properly with them. Never received any follow up message asking if I was the one waiting or what happened.And then lastly as a random point, I dont understand why you have to come in to cancel membership. I was told it was to sign papers but all I did was click a button on the little card holder. Kinda sucks to make a trip out there just for that when we can cancel pretty much anything else online.EDIT: I do really respect what the Mountainside owner did to stand up for gyms during covid though. It kills me that all kinds of gyms are shutting down because of the way things were handled.The person who signed me up was very nice and the front desk staff were always friendly. But like I said there just isnt follow-up or accountability, and for me that makes a difference. They can afford to ignore people or just forget about them when they have large numbers of members. I ended up finding another small, local gym so I rather sacrifice the sauna and variety of equipment for the respect and follow-through among members and staff.

A very great experience my first time there and I joined the same day it is only 2 minutes away from where I live and they have a functioning steam room it could not get any better than that

Aubrey was customer focused, pleasant, professional, and a treat to work with. A pleasant surprise these days. Thanks

It was extremely humid in the gym but other then that it was good.

Went in to inquire about membership the entire staff especially Courtney were very friendly and ready to help absolutely no pressure approach. The facility is very clean and they have everything you need from a gym.

Love my Mountainside. The music totally sucks, but everything else is awesome.

Very clean easy to sign up and employees were very professional

Joining your club was very easy the people are very polite and helpful

Mountain Fitness Carefree is a fabulous facility! I received the such great customer service and for that I’m so grateful!!

I have been going to this gym for five years and have enjoyed my whole experience. Child care is amazing and Jill make you feel so comfortable with leave you child in there. Plus everyone that works in there is so sweet. The sales people are so sweet and helped me understand how I was going to be charged for my membership and why. I got all the details to all my questions. Overall, a great gym to be apart of.

This gym is HUGE and always clean the employees are very fast paced and just want to get you out of the lobby part (in a good way). The locker rooms are very clean and have a towel service as well as steam rooms in each locker room. They also have shower and provide shampoo and conditioner.

All they care about is collecting the membership money, when covid hit my husban an I have worked out or used there training, but they still expect us to pay for there training sessions when we havent us them in 9 month

I have been going to this gym for almost 3 years now and it is amazing. The staff is always friendly and helpful. The gym is very clean and I love all the classes and equipment. Great gym!

Ive been a member for about 4 years. Ive been to several gyms in the past, and even worked for one, and this is the best gym Ive been to. The child care is the best Ive ever experienced. The staff really tries hard to make sure members are taken care of. The facilities are gorgeous and the classes are all great. I recommend mountainside to everyone I know.

My son and I are members here. The cost for both of us is just under $75/month. For that we get unlimited use of any facility. At that price, its a fair value.The equipment is newer and always well maintained. Theres no machine or free weight that they are lacking.The place can get crowded, but never so much that its a problem.The locker area and showers are clean and feel safe / secure.I do wish they were open an hour or two later on weekends, but were able to make 9:00 pm work, so its not a major issue.We have only been going here for a few months, but so far, so good.

It is one of the best gyms you can go to for the price. Friendly helpful staff and top notch equipment. Not to mention dem smoothies boy. So good!

Easily the best gym I’ve been a member of! Staff are super nice and overall friendly environment! Also equipment is in great condition and up to date. No broken equipment like I’ve experienced at previous gyms!

Good staff great location. Most of all very fair price

Evan at guest services was super helpful in assisting with my account and processing payment and changes. In addition to being personable and efficient, he was approachable and kind in fixing an issue on my file. The crew at front desk is one of the best in the valley and always really welcoming. Definitely my favorite Mountainside Fitness. Ill miss it as we move soon.

It’s been 8 years since returning to Mountain Side Fitness. Let me just say I’m wowed by all the great changes they’ve made since the last time I was a member. The space is bigger, all the machines are new, well taken care of, and clean. The child center is AMAZING! They have a main play area, a movie theater area, basketball area, inflatable bouncy tower slide, and most importantly you can watch your child the entire time you’re working out if you’re worried. I’ve been a stay at home mom since my baby was born, and she’s never been in daycare or watched by anyone outside of family. So being able to watch her and make sure she’s being taken care of is most important to me. Should you be needed they text you or find you on the floor. It’s extremely secure, and what I mean by that is you digitally sign in and no one is allowed in the play area outside of staff. I can work out with peace of mind.

Mon. and Wed. 5:30 spin calls is great. Jen gets us going, keeps us motivated, reminds us to remember why we are there. I feel great after every class... Front desk folks are friendly and attentive. I have not had a bad experience with staff at Mountainside.

Thank you for defying Duceys bogus mandate to close down. He obviously doesnt work out and doesnt understand how important fitness is, especially during a viral outbreak that affects only the weak.

Excellent facility with a variety of equipment and plenty of room to allow for individual exercise routines when needed. Staff has always been extremely friendly and helpful. First time I have joined a fitness facility and I must say it has been a very pleasant experience.

Mountainside in North Phoenix on 74 Carefree Highway is the best gym Ive ever had. The childcare staff took pains to know my kids and greet them by name in the first weeks. The machines are varied and plentiful and comfortable to use. Everything is maintained mechanically and cleaned regularly. The regulars are mostly cheerful and helpful to newbies. I only wish the music on the loudspeakers was more family friendly.

This mountainside location is amazing, the employees are very welcoming and friendly and the gym itself is always in tip top shape! I recommend 100%

This is place is poorly run and makes it very difficult to cancel your membership. Avoid!

Love this gym. Clean, great selection of equipment and love the new additions they have been getting and very friendly staff.

I absolutely love the Carefree location. The employees are very friendly and super helpful. They are willing to help you with anything and everything. The place is always clean and well taken care of. The Cafe is sooooo good! Locker rooms and towel service is wonderful. Overall best MSF location

Super clean, so many machines. The best gym around

So many thing to do and offers a variety of classes, only down for me is the biking class next door to yoga the music is ENTIRELY TO LOUD, I cant enjoy the quiet restful music, and I think alot of people complained but they dont appear to care. But other than that its great.

Love the gym and the employees are great. Especially Jason, he knows be by name and always greets me. Most of the time checks me in by name! Only issues I have is Ive still yet to get a response from my email I sent months ago. And they dont offer any special for the Cafe

Gym location is convenient for me. The equipment is organized and the smoothies are absolutely amazing!

Nice fitness club. Large selection of weight machines, free weights and classes. Locker room is always clean with plenty of towels.Members are friendly. A +++

Fantastic gym! Has everything one could ask for in a gym! Great staff! Friendly gym goers who have no problem spotting! Been attending this gym for the past 3 years and still stands as my favorite gym in the North Phoenix area!

Awesome Gym, staff makes me feel important really appreciate these guys. Sean the assistant manager needs a raise. The family package gives my wife and I a chance to workout while are kids are having fun and being taken good care of. Thank you MF on carefree.

Excellent facilities, well-trained staff, great equipment

Staff are helpful and efficient went checking you in.The gym is clean and the equipment is well spread apart.The trainers are well knowledged.So far I have been pleasantly pleased!

I honestly cant believe theres bad reviews. Ive been a member for a little over a year primarily at Carefree location. And am an active PPZ member and...I love it. Instructors are amazing (Sarah Taylor and Sarah Touchstone 😉 Ainel Cuevas) the equipment is always in great condition, locker rooms are maintained wonderfully and my favorite, kids gym! I love having the ability to workout out while my little ones enjoy themselves all while being taken care of.

This is by far the best gym Ive ever been to! I personally do not have kids but you can see a giant bounce house when you walk in and it looks so fun. They also have like 80 classes a week so I can take some before class at 5:15 AM to 6:30 PM! How convenient!! I can also watch Netflix on the cardio equipment which is super cool?! They also get new equipment all the time and put cute little balloons on them which is a nice touch. I can also pick up a yummy protein shake after my workout at their in house cafe and they provide COMPLIMENTARY COFFEE! This place has everything. I hear Angie in massage is super awesome but I have yet to make an appointment and Chris In OSR is the man!

Really nice gym with a variety of equipment and nice smoothie bar. Staff is very friendly and pleasant to work with, and there are lots of classes offered all week.

Ive been to a lot of gyms all over the country. This one is really nice and cheap for what you get. Clean, towel service, brand new equipment, a really good deal for $45. Staff is friendly too.

I love this place! Inexpensive great machines, dry sauna and a steam room, free weights, smoothy bar and a friendly staff! How much more could you want for just over a dollar a day?

Great gym! I like to go when its quieter around 11a. Very convenient location for me otherwise i have a tendency to skip workouts!!

Always friendly staff. Facility is clean and maintained. Been a member here for 8 years and I dont have one complaint.

Great gym but please please please I beg you to turn that horrible music down sometimes I cant turn my earphones up loud enough to drownd it out and it sucks ..I mean really sucks

Very nice gym it is usually busy in the morning until about noon from my experience

Long-time member since it is nearby. But they keep overloading the place with new people and it is very difficult to keep on a workout in the free weights area due to wait times. They do have some nice new machines, but the free weight area keeps shrinking.It appears they are catering to people using their trainers. So unless you are one of the relative handful of people using trainers you will find yourself confined to small areas within the gym.

Always a great experience for me and my gf every time. Very friendly people and staff !! :) Been a member now for about a year and a half. Keep it up Mountainside :) - Dan

Ive been a member since 2010 and I do like the remodel. However workout machines are tagged for several weeks for repair and they are not fixed on a timely basis. I think if you are raising the rates you should be repairing machines that are used on regular.basis.

Love this gym. The trainers are amazing and everyone is so friendly. Highly recommend!

Eh... it has the machines I need and I guess that is what matters most, though a bit crowded. Not a problem still, my biggest complaint is the lack of knowledge or willing to help from the staff. Yes they say “hi, have a good work out”, but after that there is not much assistance or knowledge from any of the crew I’ve tried to talk with. Granted it must be hard to fold towels all day, but to be able to answer a question here and there correctly and confidently would be nice (e.g. i even emailed a question to someone through the Mountainside website a week ago to get clarification from a higher source and still haven’t heard back).Kids care at this location my kids are not a fan of. I ask why, “the workers dont want to watch us in that room and said to stay in this room”. That’s not child care, my kids are actually hoping to use some exercise equipment but can’t bc there is very little equipment in the kids room, workers don’t want to watch them, and they can’t go with me to use real equipment.Also, when is the app actually going to work?

Great gym and trainers! Julie and Susans classes are awesome!

I love this gym! Always clean, plenty of equipment and machines, even when its crowded. Nice, attentive staff.

This is the cleanest location I have been to!

Love the free classes that are included in the membership fee. If you are a Costco member and are considering joining, check out the 3 month membership they have available through Costco for about $110.

Im a member at the north location on Carefree Hwy. its extremely overpriced for what you get. And with the specials being ran all the time you cant get a lift in because its overly crowded. Instead of taking care of the foundation long term members theyd rather keep bringing in riff raff off the streets for a month or two and creating chaos. The machines are always broke and the help is not friendly. The staff always seem to be ok their phones in the evening hours rather than be doing their jobs. Been lifting weights all my life and have been to other facilities and this has been one of the worst experiences.

Excellent joga classes wonderfully instructors and very friendly staff!!! Keep up the same quality, thank you!

The gym is clean and well equipped with machines. The spin room has no mirrors. I have never been to any spin class where there were no mirrors. They have disco lights on the walls but the majority of instructors blast the music so loud that the light stays one color. Because no one says anything to them, when someone does, they dont care.The instructors are ok. I have not found any spin instructor to be good. They all go with the beat of music and have no clear plan for the class. Theres no set direction or goal. Its always interval training. They blast the music so extremely loud that the walls shake in the yoga room and everyone sits in the back row. I dont understand why no one says anything. Maybe because the instructors dont really care. They do what they want as if the class is for them.There is one instructor who actually makes it her business to know everyone by name and she goes around the class before the class starts. The rest dont really care therefore there is very little attendance in their classes. In the past, I have had outstanding instructors who worked hard in preparing for class. They always had a goal for each class and clearly explained the course we were going to take. They had to go through regular training by top instructors.There are way too many studio cycle classes aka soul cycle. Most of them arent really doing any choreographing but once in a while do push ups on the seats. Its not necessary. They would be served better if they would concentrate on having better instructors and make them go through rigorous training. Ripping out out ear drums is not being a good instructor.They start handing out lanyards for cycle classes 30 minutes prior to start of class. For the busy classes, a line forms near the front desk. Its a waste of our time and is disruptive. If were in a class prior, we have to leave in the middle in order to pick up a lanyard.They should allow people to sign up 24-48 hours before class either on the computer or by calling in and you get to pick up a lanyard based on that list which the staff would print. This means more work for the staff but alleviates headaches and queuing for paying customers.The rest of the classes are ok also. Theres nothing outstanding about the classes or instructors with the exception of a zumba instructor who is actually good. They do have a lot of classes but the types are very limited. Theres no total body conditioning class. Dance classes are limited to zumba.For the price we pay, there should be better quality instructors and classes.

The equipment is great, prime hours are a little full but to be expected for a good gym. the staff knows me by name and always has a smile and hello every time they see my family and me.

My favorite gym!!! Great atmosphere and staff

We have so fun at gym so much we played basketball game in there too also 5 vs 5 or sometimes that to there too

Fantastic personal trainer.

Beautiful gym and child care programs are awesome!

Good location and pretty clean but when anything breaks it takes months to fix it

Waaaay too over priced. And theyre needs to be more guest passes.

This place is awesome

Solid pump

I like this place but they have played the same music since I joined over 2 years ago. I wish they would just not have any music or just instrumental.

All your exercise needs are here.

Family vibe

Clean and inviting!

The best

Goody goody goody

Love everything about this gym!!!!!!

Julie Whitman is phenomenal! She makes the gym experience a whole new experience!

Instructors are patient and motivating!

Clean, on time and great instructors

Great group workouts and spin classed

Great

Mountainside carefree highway is the best gym! Love the staff and classes!! Julie Whitman is an incredible instructor who gives you all the tools you need to be successful at the gym. Very welcoming atmosphere that is clean and makes you feel great!

Julie -Stephanie -Jill WOW!Staff— first rate!