Glad to see that they actually released my friends car to me even without me being on title as long as I had my Driver License on hand. All tow yards and cops should do that instead of forcing the title change as come-on on top of the tow fee geeze we are all not rich. Thank you for giving us a reasonable solution. 5 stars!

Worst customer service inside the office. Heads up to Frank for being so mean and rude. The guys giving you the cars are nice though.

I was looking for cars in all the wrong places..now I found a truck that turn all the faces..think for many people the first thing that comes to mind regarding a tow yard is not good, it means you got your car impounded & itll cost big bucks, lotsa time and the misery to get it out.Not for me, not this time or my last time I was here at US Tow. This is where I got my Chevy Express Cargo Van last summer & my Ford Econoline Cargo Van over the holidays. Both of these trucks looked nice not the cheap used car look. I honestly just turn the key and smooth running and drove them both home. But I did my homework I know what to look for, what is expect and what price I should be bidding for and I did compare prices of the same make and model being sold on the streets and dealerships. On the average I paid about one-third to one-fourth the price of a used dealership and about half of somewhere on the streets.The process it couldnt have been easier because you can bid at home online oh, you can see the pictures YouTube videos you go visit yard in person and see for yourself and then they come auction day you can bid with confidence. For me I use my truck for work its my work survival lifestyle so Ive been on truck that I seen running in videos. Those that have mechanical know-how can bid on trucks that are not running and Save Bookoo money or whatever your agenda is. I just know for me the I got one hell of a deal. Is a professionally-run tow yard well secured do they have that shady look to it and everything is on the up-and-up. Photos information VIN number why the car was towed excetera excetera. I tell you I trust you guys more than I trust and overpriced double talkin used car salesman. And of course you going to see the matter what it is a used vehicle so its going to need the usual repair maintenance by any vehicle but instead of being stuck with a $400 car payment per month you can put $100 towards maintenance. So dont be the unfortunate guy who has to get a car out of the tow yard paying mucho dinero but be the one like me who got the kind ride and save money and drove that baby from U.S Tow all the way home. Feeling blessed and grateful.

Car auction prices are high. Even for a crashed junk car too high

Yes u can win i got a good Deal 👍

Would not release my car to my insurance company twice!! Cost me extra days.

So rude inside all three of them look disappointed at there work, men in the yard are very nice

Professional Service received

The staff in the office were not pleasant, and rude. The tow guy that walked me to my vehicle was helpful.

I hate getting my car towed but they do have a very professional service

They work together with the LAPD to scam you they told me I had a 30 day hold even though it shouldn’t have .went for the detectives which they don’t have office open for covid they had number in the front desk to call I called 100 times not one answer .i showed up in person in knocked and they came out and gave me the run around and told em to go o another police station in downtown that you cane even enter . Then I go at 5pm they say they close at 7 pm and made me wait a whole bother day .The feeds were about $2000 wich cost more then the car .so I just paid them half $900 and legally transfer the car to them . So they basically stole my car n made me pay them in too if that .

Bad this place is thw nest of the los Angeles parking system. They collect your car and even when you deliver them the tittle and the keys they get you into a collection agency and all they say is that is an automated system and that you have to call the agency for them to get you out of the collection. All of this steal could be held by the stupid city council ask them if they know about these issues. Lot of people I met in this office complaint about the same matter.

People on front desk acting very despotAnd ruthless people no good not. Good

This place is pathetic and their customer service too. Had my vehicle stolen and taken to this yard and they made my visit very difficult for me to get the car out. That front office needs alot of work with their employees!!! I HOPE I NEVER HAVE TO DO BUSINESS HERE AGAIN!!! PATHETIC AND A WASTE OF TIME!!!

Bad service plus the prices are ridiculous and this fools made me wait one more day to charge extra...

Driving down the streets at 11 30pm like a drunk.

They take for ever to get you car, there fast to get your money, i wait there for almost 2 hours and there other people waiting to get there cars too, the guy in the front desk was very nice, he had to call the other to help me get the car and even that, the guy in the door was so Offensive that there was so many of us waiting

Ive used US Tow a number of times and they have always been very reliable and professional.

Love it the men her are very helpful

Dishonest driver and staff. The usual tow company shenanigans. My car was returned without: New DeWalt sawzall, battery, charger, air compressor, socket set, my friends purse including money and jewelry, and both of our weed sacks Its what Ive come to expect from tow yards. ( One other thing was missing which will not be named but US tow should test their drivers.)

They were very nice and helpful

The employees were very rude and unprofessional I hope somebody from management should talk to their employees about how to talk to there customer I give you a f you dining pass take care of your customers I know you got to do better at today you guys fail

Ray with US Tow was very professional and reliable in delivering my car from West Hills to Rancho Cucamonga. He was very considerate with letting me know when he will arrive since it was a very long drive. He gave me updates of where he was during heavy traffic. When he arrived, he made sure that my car was delivered safely and parked where I wanted it. It was a pleasure meeting you Ray and I will not hesitate to use your services again. Thanks Ray and US Tow!

Told us our car was there yet it wasnt.

I still gotta stop by again.

Doc was awesome and saved the day!!!

It was efficient

It was good they were very helpful,, kind and professional... Things ran smoothl... Im happy with what i bought...

Its part of the L. A. City ticket racket. If your car gets towed, theyll move it around to different locations, in the hopes that you cant pay the fees in time, and tgen, they can sell it in the police auction.

Very expensive...

I went for my van to get it out and the person who attended me told me first to check if the catalyst had a chance that I still got stolen from San Diego, I think they wanted to keep my van. It was a bad experience.

The workers discuss the issues mainly in Spanish. Itll be nice to understand whats going on around one and about the cars .

Horrible customer service it makes no sense how rude and disrespectful the male who works up there is

Tow fees are expensive. Then the city hits you with there own fees.

These place takes a long time to answer just for a simple question

WARNING! READ BEFORE RECOVERING AN IMPOUNDED VEHICLE!AVISO! LEE ANTES DE RECUPERAR UN VEHICULO!If you are going to recover an impounded vehicle and they say that it has parts stolen from it. DO NOT LISTEN TO THEM.THIS IS A LIE, THEY SAY THAT SO YOU WILL LEAVE IT SO THEY CAN AUCTION IT OFF!ASK TO SEE IT BEFORE YOU DO ANYTHING!(Thats if they let you.)When our vehicle was stolen in Riverside it was found abandoned in LA and was later impounded. When we went to recover it they (US Tow) had told us that our van had vital mechanical parts stolen and it wouldnt run without them. We had asked to see the vehicle but they had told us that it would be a waste of our time and had suggested to leave it. We spent about an hour arguing so they could give us access to see it up to the point where they were pretty much chasing us out with a forklift. (I kid you not, they were threatening us with a forklift.) When they finally let us gain access there was nothing wrong with it, just a hole in the gas tank.Overall they were rude, threatening, and treated us like criminals.This was just my experience with these maniacs and I hope it makes you think before doing business with them.

Staff has a very bad attitude I spoke with a female only 10 min after closing time but online they have hours as Open 24 hours daily very misleading and no one answered the phone as I was driving to get more information... Fix your online information and check the attitude because thanks to your misleading information I owe an extra day of storage fees.... I was only 10 min. After 7... Thanks Rude Lady

Excellent Service and Customer Care!

No one communicates. There are about ten guys inside talking amongst themselves and youre on the other side of the glass waiting for someone to decide its time to help you.

Organized, Fair prices, good team!

Nice on the phone and Im Trynna buy my first car dont know what to spend how much is your cars going for and do I need driver license to purchase a car

There service here is quick and no complaints cheap

We got a reasonable price, and a great service.

Good service. good staff and experiance trained people.

Excellent service

Good people! Good deals! Good cars!

Extremely fair people

Nice auction

They always asking for new information when you were told you just needed certain information.

Came here for an auction. My first time. Felt like a junk yard. Confusing and cars I wouldnt spend my money on. Ended up going to a car lot instead

Seems that Of gets all the cars I think they got inside jobs or picks and chooses because the guy who does the auction dont see no one but Ogs hand in the air real talk I was disappoint all bad

They dont give the information of your car. And they have attitude. Horrible customer service.

Good customer Service

Ppl in there are nice

Theyre a bunch thieves, I had to wait almost 2 hours for them to release my car.

Good people

Trash place trash customer service

Horrible service!!

Great

Frank at the front desk was cool

This place legally steal people money.

A clean place to be a tow truck company

Bad customer service especially on sundays

Hate it

They let my car out

Bad service, rude people

They robing people trust me

Thank you for towing my car 🌞🖕🖕🖕

Nice and reaonable

Rude, Lazy, Unhelpful, Unprofessional

Very expensive place

Auctions every Thursday

Rude and unprofessional

$$$ up

Very bad I went to recognize my car that they stole from me and they do not give you information about anything

The person answering the calls is unprepared for his job and leaves a long time on hold without any kindness.

They are unkind they are rude and really think they are doing us a favor when we still have to pay for the expensive and lousy service

Its a terrible service

More or less it depends on the person who helps you

It is one of the best places to buy auction carsEvery Thursday at 9:00 am

Excellent

Public auction

Well