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Elfant Pontz Properties
7112 Germantown Ave, Philadelphia, PA 19119, United States
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Elfant Pontz Properties

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S
Review №1

Elfant Pontz are really great. Crystal is excellent and she responds so quick. The maintenance is also great. Any time I have a problem, Crystal fixes it and gets the job done. Very grateful

An
Review №2

Special shout out to Crystal, but not at all minimizing the tenant experience Inez and Mike have made for me, for being an incredibly pleasant rental experience. I was in the property they manage in Manayunk for 2 years, and compared to the horror stories some folks tell when it comes to property management companies, the Elfant Pontz Properties will always be highly recommended in my eyes. If there is an issue, of any kind, give the office a ring or send an email and they will address it much faster than expected. Thank you guys for making my renting experience a simple and pleasant one!

Ca
Review №3

Inez at Elfant Pontz Properties is an absolute angel. She was incredibly responsive, friendly, and professional, and helped us greatly when we were trying to navigate the sometimes (especially now) scary world of renting. She truly went above and beyond to help us arrive at the best case scenario outcome. And the property is gorgeous too!

De
Review №4

I have been renting with Elfant Pontz since 2015, since my first studio apartment I rented from them to my now 1 Bedroom, and they have been absolutely outstanding!! They are always very helpful with anything and everything no matter what the situation. When issues do arise, although they rarely do and are usually small fixes, they are always on it right away and are there to help. Janet has been extraordinarily helpful throughout my time renting with them and I simply cannot say enough good things about Elfant Pontz!

Fa
Review №5

Because they help me out it’s awesome

Da
Review №6

I loved living at East Main Apartments in Manayunk! Very responsive and helpful team from management to maintenance. Inez was extremely helpful and professional during my two years there. Very clean building. Neighbors were quiet and respectful. The location from Main Street was perfect. Only minor complaint was that the fire alarms were very sensitive so they would go off very easily when cooking anything. But I would rather that than them not working!

Ju
Review №7

Very professional and responsive. Entirely more helpful and accommodating than my last real estate company. Our Property Management Assistant, Crystal, is especially helpful. I have emailed her many times since weve moved in with various requests. She is kind and her responses are always prompt. Glad I am being taken care of as a tenant!

Ro
Review №8

They took over management of my building 2 years ago. Very professional, handle business quickly. If I need repairs Crystal is always kind & helpful. They were understanding when I switched jobs and had a shift in pay schedules, and even sent someone to help me switch out a shower head when I bought a new one. Good people.

Ja
Review №9

This review is long overdue. Elfant Pontz is amazing for one reason: their staff; especially Inez Sweeney. Inez has literally bent over backwards to make our lives as easy as possible. Shes SO responsive and will do anything to make it (whatever it is) work for her clients. Weve been living in Main Line Manayunk apartments for about a year and a half, and every little issue, no matter how small, Inez has handled with kindness and professionalism. We are so grateful for everything shes done for us and highly recommend working with her when youre considering using Elfant.

su
Review №10

I want to just say what an amazing experience it has been dealing with Elfant Pontz Properties! We were new to this area and I am so incredibly impressed with the outstanding customer service we have received here. Most especially from Inez! She went ABOVE AND BEYOND the call of normal/acceptable customer service! Inezs customer service, care, and concern when dealing with her clients was second to none! Elfant Pontz Properties, you have AN OUTSTANDING EMPLOYEE HERE, and my family and I are truly grateful we had the pleasure of meeting Inez, and dealing with you all! Thank you again Inez for everything! You truly are an asset to this company! We will always recommend you all in the future!!! Anyone looking to rent through Elfant Pontz Properties... do not hesitate at all!!! TOP NOTCH SERVICE FOR SURE!!!

Br
Review №11

Their staff is very unprofessional and unorganized. They also decided to withhold half my security deposit because the living room wasnt a neutral color-- I had painted the walls white, to make the space feel a little cleaner and more modern. Not sure when white stopped being neutral.Had issues with mice in my kitchen the entire time I lived there and they never seemed interested in trying to seal up the outside of the building or solve the issue. I had 8 mouse traps in my kitchen at one time.Laundry was way too expensive for the quality of the washer/dryer.

Ni
Review №12

Weve been living in a rental managed by Elfant Pontz for the last 2+ years and have had a great experience with them. Theyve been prompt and responsive with maintenance requests, and have been particularly helping in working with us during COVID. Crystal has, in particular, been a big help in communication with the property owner, addressing maintenance needs, and helping with the lease management overall. Weve enjoyed working with them and would certainly recommend them to anyone looking for a rental property in Philadelphia.

Da
Review №13

Maintenance team is very good! The app could use a tweak, but it gets the requests to Elfant and they respond VERY quickly. Crystal and Inez had my issues addressed and either resolved or had a plan for resolution within minutes! While getting an email from Crystal, a maintenance crew member came by and resolved half the issues! Very pleased with the professionalism and I have confidence that when I encounter an issue, they are ready to make it go away!

JE
Review №14

One of the best management companies I’ve came across. Recently filled out an application and I’m very pleased with the customer service already. Unlike other companies, Elfant Pontz Properties has very fast and efficient communication!!!

Je
Review №15

Living at Westview Apts managed by Elfant Pontz has been a great experience. The modern decor and spacious apartments they provide gives a nice luxurious and cozy experience that I doubt I’d find elsewhere.

Mo
Review №16

My family & I have had a great experience with Elfant Pontz Properties, working with Janet Feliciano & Crystal has been rewarding. Janet & her team is very flexible, caring & understanding. It really helps that theres rent & utility payment online. Janet goes above & beyond, anyone would really appreciate working with her & her team!

Br
Review №17

I am considering Elfant for managing my rentals and had a wonderful conversation with Janet. Her knowledge and experience speak volumes about the quality of Elfant Pontz in the property management industry. As a landlord I got valuable information just from the phone call! I am looking forward to doing business with them.

Na
Review №18

These people are scam artist, they will take your personal information, and if you make more than enough money, at the last minute they will give you a heads up and tell you, you need first months, last months and a Security deposit. When it was agreed to only pay first and security!!Oh and than they will tell you they cant refund your application fee even though it wasnt processed. Its embarrassing the lengths they went to steal $60.The agent name is Inez Sweeney.

Ha
Review №19

Beautiful units, quick response from management team for maintenance request.But the management team itself was, the best I’ve experienced in my career of renting.Inez was awesome. Jeff was quick and efficient with my leasing process. But Janet sealed the deal. She was beyond helpful, compassionate, and AUTHENTIC! I am beyond grateful for Janet’s relentless drive to genuinely help her tenants.The mountains she has moved for me, I can and will NEVER forget her.Thank you for everything Janet!! Your amazing. I highly recommend Elfant pontz properties, ask for Janet.

Sa
Review №20

Inez was so helpful during this rental process. She was open for any questions and always responded in a swift fashion. I would highly recommend working with her to find a new home!

Br
Review №21

Staff here are great, I love the place they foind me

La
Review №22

I want to give a review and give thanks specifically to Crystal Wing. Crystal is always very courtesy when answering calls. She is very professional and tries her best to address my issues. So glad Crystal was added to the Elfant Pontz team.

La
Review №23

Weve been at the property 13+ yrs, so that in itself says something. All in all its been 13 pretty good years in regards to the company itself.

Fa
Review №24

When I decided to rent my house in Mt. Airy four years ago, Janet was extremely helpful and I have felt I was in the very best of hands ever since. She helped me prepare the house for renting, she, Marcia and the other staff at Elfant Pontz have always stayed on top of any repairs or maintenance needed, do all the paperwork and management tasks in a timely and proper manner and keep me well informed. Im so glad I turned to them! Always professional, always a delight to work with.

Co
Review №25

I highly recommend renting with Elfant Pontz Properties! From their office team to maintenance they are always very diligent and responsive. Whenever you need anything you can expect a timely reply during business hours, and maintenance is always in next day at latest making repairs seamless and quick. It shows that they care for their property and renters.Wouldnt hesitate to rent with them again if I move back to the area!

Ra
Review №26

I was a great experience dealing with Elfant Pontz. Their services were to my highest standard and I would def recommend them specially Inez. Thank you for everything.

Al
Review №27

Crystal W did a great job communicating with us when we had an issue in our apartment. Crystal was professional, welcoming, and efficient. She routinely checked in with us to see that we were pleased with the work that was done and checked to see if anything else came up. We are grateful to have Crystal in our corner looking out for us!

B.
Review №28

TLDR: The team is extremely professional and responsive to any and all questions or concerns across both the leasing and maintenance team. Very pleased with my experience as a tenant of Elfant Pontz Properties and would recommend others to consider their properties as a prospective tenant.I was a tenant of their East Main Manayunk Apartments in the Manayunk neighborhood of Philadelphia for 20 months as the first resident in my unit.The building was recently built adjacent to one of their other properties, but has the added benefit of a secured parking garage on the ground floor which can be used for reserved tenants for a monthly fee, if available.Certainly, the amount of the parking fee may vary based on when you read this due to the current market price, but I can honestly say that it was the best decision to spend the $100.00 per month for a secured parking space. As such, I did not need to worry about a) finding a parking space or b) be subject to all of the risks associated with dense street parking in a city.If you do not have or need a car for work, the building itself is less than two blocks from the local SEPTA train station, so either your daily commute or spontaneous trip into the city is equally hassle-free.The building itself does not disappoint. Just look at the marketing photos.In essence, you get what you pay for.Rent payments are easy to submit thanks to their online portal, as well as submitting any maintenance requests through the same. The one and only time I had to submit a request, the technician was promptly on-site and resolved the issue quickly. All during the COVID-19 environment, no less.Overall, I was very pleased with my experience as a tenant at East Main Manayunk Apartments. The team at Elfant Pontz Properties is professional and responsive and they take pride in their work. Shout out to Inez for being an absolute gem. The building itself is in a great location which offers an easy commute into Center City, plentiful options for dining, as well as easy access to the Schuylkill River Trail, and the interiors are what you would expect for the market price.

Ti
Review №29

Maintenance team are the best and crystal. I sent her my issues and someone (frank) was out the next day or even the same day. Maintenance are nice people and always polite. Marcia is the best also!

Ro
Review №30

Professional management team and a great place to live for the past 2 years.

Cl
Review №31

Janet and Inez have been a pleasure to work with. I recently purchased a rental property in the Mt. Airy area and the Elfant Pontz team found a tenant quickly and kept me updated throughout the process. Theyre extremely responsive, and Janet is thorough and thoughtful in her communication.Id recommend hiring Janet and her team if you need property management in the area!

ER
Review №32

Janet, its been a pleasure working with you over the last several years. Your attention to detail has facilitated a wonderful relationship between tenant and contractors.... Because of your efforts, were able to expedite the services necessary to keep your tenants happy..... Two big thumbs up to you Janet, keep up the good work!

Sh
Review №33

I don’t think there’s a bad thing I could say about them. I’m moving into the Armstrong lofts and Inez has been nothing but kind and informative about my new place. It felt as though she really cared about making us happy and that says a lot because other companies we encountered seem to have not one enthusiastic bone in their body. If you’re looking for people who actually care about every individual factor of you moving in and out, Elfant Pontz is definitely for you!

Dr
Review №34

Elfant Pontz has been professional and helpful in the process of moving into our new apartment. We have worked closely with Inez Sweeney, and have been very pleased with her! She has been helpful, reachable, and made us feel so welcome. We also love our unit in the property itself!

Je
Review №35

I live out of state and trusted Elfant Pontz to manage my duplex in Philadelphia. Janet and her team have gone above and beyond in locating quality, long-term tenants and maintaining the property while also keeping me well-informed and gaining my input when decisions require it. The peace of mind Elfant has provided as an out of state property owner is priceless!

Su
Review №36

Just a shout out to the folks at Elfant Pontz. Everyone there has been helpful & responsive. A special shout out to Janet who is very knowledgeable, gets answers to me quickly and never wastes my time. Shes like a real estate encyclopedia! Love getting info that I can take to the bank! Very organized!

Re
Review №37

Elfant Pontz Properties has managed our Chestnut Hill rental since 2014 and we could not be more impressed with the level of service provided by Janet and her team. We trust their judgment, advise, contractor recommendations and rely on them to take good care of our home, and most importantly, keep the tenants happy. As out of state and sometimes out of country property owners, we enjoy the peace of mind they offer handling the day to day operations, but judiciously informing us when larger items need our attention. While our home like many properties in CH is older and requires maintenance, we have maintained long term tenants and this is likely due to the level of service provided by Elfant. Thank you Elfant for your service over the years!

Ke
Review №38

I moved into a property on Sprague Street owned by this company. The property a single bedroom remodeled apartment was immaculate when I moved in. Freshly sanded floors brand new cabinets tub etc. Freshly painted 100% brand new with an old world flavor to it. I could not have been happier.And then what happened was this. My stove was brand-new but the oven didnt work. I like to bake and cook every single night. I was a little disappointed. So I sent a request in. Crystal Wing responded to me within 45 minutes through email. She set up a technician to stop by and take a look the same day. They had to order some specific parts for a replacement. The fact that Miss Wing was so diligent eased my mind. I knew everything was going to be taken care of and I didnt have to think twice about it.in my personal opinion you can rest assure any repair issues or maintenance problems will be handled quickly and professionally. Im a professional and I see individuals like this and they stand out. Myself as a tenant and the company are both lucky to have Crystal in our worlds.

Jo
Review №39

I had a great experience renting through Elfant Pontz Properties. Janet and her team were swift and responsive when I needed tenant services. Elfant Pontz Properties provided me with my best renting experience in Philadelphia.

Pa
Review №40

As a first time landlord I decided to use a property management company to manage my property. I chose Martin Elfant who found my renter, screened the application and now handles any issues that may arise. I have had a great experience so far with the staff being extremely attentive to any questions or concerns I have (Ive had many since I am new at this). They always respond quickly and they communicate with me in such a way that I feel good about what is happening with my property. I highly recommend them.

Am
Review №41

Crystal has been wonderful with returning emails and staying on top of any maintenance issues that have come about on the property. She sees each step through and assures to keep me updated so I know what is happening at all times.

al
Review №42

Elfant Pontz is a great company to work with! I have known Janet and Marcia for a few years now, and they are very easy to work with. I highly recommend this company if you are looking to move into the area.

Al
Review №43

Rented from Martin Elfant for about a year and a half. Jeff was a great leasing agent and Janet was very nice to deal with. Every time there was a new circumstance, Martin Elfant was reasonable to deal with. I did have a discrepancy with my security deposit when I moved out, and we ended up working it out. I had to move out because of a job relocation, but if I was moving back to Philadelphia then I would be sure to start with their properties (especially because the one I was in was very nice).

Me
Review №44

Crystal and the team are great. Immediate responses and thorough maintenance. Love this management company :)

Ke
Review №45

Crystal is awesome. She always helps me whenever I need it. Super professional. Thanks for being fantastic.

Sh
Review №46

We have worked with Janet and her team for over 10 years and they have been fantastic. They have dealt promptly with any issues that have come up and have consistently found great tenants for our rental property.

Ch
Review №47

I have been dealing with Elfant Pontz Properties for over ten years. Everyone there, from Janet the property manager, to Jared one of the owners, is prompt, professional, attentive, and kind. You cannot be in better hands, or with a better team.

Ma
Review №48

We have worked with Janet Feliciano at Elfant Pontz Properties since 2010. She has worked tirelessly on our behalf, and has always been responsive not only to us but also to tenants when they experience issues with the property. She has shown herself to be very efficient and effective with getting things done, and it is always a pleasure to work with her. We will be glad to continue working with her in the future.

J.
Review №49

Elfont Pontz managed our property for two years through several renters. Top quality renters and customer oriented management for us. Janet Feliciano battled City Hall for us and ably cared for clients in the house. She also lent valuable expertise during rehabilitation of the house. We love our house but practically speaking Janet and the staff ran it as a business which allowed us to rest easy until we began to live in the house in the Fall of 2016. We recommend Elfant Pontz Property Management without reservation!

Ca
Review №50

Peachy Kleen Janitorial has worked with Elfant Pontz Properties for over 10 years, from cleaning their common areas to doing clean outs and turnovers. When time allows, they provide adequate time to complete the work. The team is very professional and easy to work with. The invoicing process is easy and the payment is always prompt. I would recommend working with Elfant Pontz Propeties.

Le
Review №51

We had an efficient and smooth transition when Janet from Elfant Pontz took over the management of our rental properties. An amazing reduction in our workload!

ca
Review №52

Inez thanks for everything! You were amazing. You and Janet were so pleasant and made this process an ease.

Th
Review №53

They have made managing my rental properties a low stress experience. Janet and the team have provided me with much wisdom, guidance and information.

Jo
Review №54

Very responsive landlord with great service and quick turnaround.

Fe
Review №55

I am a long term resident in Elfant Pontz properties. Great professional, friendly and helpful staff! Ive had the pleasure of dealing with Marcia for years! She is always helpful and responds timely.Janet Feliciano is my super hero! Always responds to concerns immediately & takes whatever steps necessary to ensure the issue is resloved. She also assisted facilitating the process for newly recommended tenants to their properties.Love my Elfant Pontz Team!

Ru
Review №56

The folks at Martin Elfant Inc are super nice, easy to work with and extremely detail oriented. No task goes undone, no email unanswered and they have excellent customer service. I would highly recommend them! They are very trustworthy.

ol
Review №57

I WAS a prospective renter . I called three different times in the span of a week and a half to see if a property was available for showing . Spoke to the Secretary each and every time and she took my name and info all times. Not once did I receive a callback. Needless to say I found another realty company . Maybe it was for the better

Ka
Review №58

I own, as an investor, 2 condominium units in a 58 unit building in Mt. Airy, PA. Janet Feliciano, the Director of Property Management, and her team have managed these units for me for more than two decades and have consistently, seamlessly and expertly handled rentals and their renewals, repairs and any licenses required by the city of Phiadelphia, making this an effortless endeavor for me. I could not be more pleased with Janets professionalism and dedication.

Ni
Review №59

Great management team. Theyve definitely made my life easier as a property owner!

Ra
Review №60

In a city where it is difficult to find responsible property developers and managers who are committed to quality, service and bringing about improvement in their communities of operation, Elfant Pontz Properties is a 5 star property management company. It is a pleasure working with their attentive and caring staff.

Ka
Review №61

I have been a tenant with Martin Elfant Inc for apx. 6years now. There customer service is excellent,. All issues have been addressed and resolved within a 24 hour period. All calls and emails are returned the same day. I could not have ask for a better place to rent from!! I would highly recommended Martin Elfant Inc to my family and friends.....keep up the GREAT work guys!!!!!

Jo
Review №62

Im so happy to have found Elfant Pontz. I love my new apartment!

Mi
Review №63

Elfant Pontz Properties is the best place to do business with. I was doing business with this place for so many years and I still with the Elfant Pontz Properties now. Specially Janet Feliciano is the best person to do business with. I’m giving her five stars as always. And all the people working at Elfant Pontz Properties office are very nice and friendly.Thank you so much for your business,Michael, “Minh Truong”

Ci
Review №64

Great price, efficient, and reliable. Inez is very nice a pleasant. :-) thank you Elfant !!!

Ga
Review №65

We feel we were dismissed once the sale was made. Our movers were late and my handicapped wife was overwhelmed by the realtors pushy demands to work harder and fester to get out of the house. No compassion here. Turns out buyers werent even moving in for several weeks. This was all about control and ego. Slick, fast talking posers

je
Review №66

This place has been a joke from day one,I lived in in my apt for 3 years before my landlord hired these people to take over,I stayed till my lease was up and left on the 4th year,or I would of still been there. They charged me months of late fees,when I was never late,took them 2 months to figure it all out. Found out they did the same to another tenant. I always had to call to have the grass cut,or to tell them no one came to shovel snow. Also had no heat twice in one winter, had to wait 4 days! For them to get here and get it fixed. Then when they fixed it,it wouldnt turn off! Had to wait another 2 days, for that, I can actually go on and on, I will say one more thing this office is very unorganized,and the staff be rude at times and condescending, they also make you give them a 3 month notice before you can move,Ive never heard of that!

Ro
Review №67

Great feedback!

Ti
Review №68

This company is horrible for tenants!!! They make up stuff that isn’t in the lease and try to make it legal they bill you for things without discussing it with you and JANET IS THE WORST OF THEM ALL!!!!! She cried because I corrected her for patronizing me and getting my name wrong after I corrected her. When you leave a property is when they get really nasty and creative.Update: Now I am receiving threatening emails from Janet based on my review. She is who responded to my write up. When a company decides to do construction over your apartment during a holiday when you have a NEWBORN without notice I think it’s safe to say they aren’t the best at tenant happiness or even communication. As stated before my experience with Elfont was not exceptional and I stand by my statements and I also have emails to verify them.

Ji
Review №69

I could not be happier with Elfant Pontz properties and would highly recommend them. They are honest, straight forward, responsive and continually do what they say.

Mo
Review №70

The following is entirely my own personal opinion: Janet came off as flakey to me. To me, it was obvious that she is huge into politics based off our phone call and meeting last week. I say this because to me our meeting for an interview was very off topic and unprofessional. She constantly asked why I didnt rent with her leasing company and my very personal family matters, which made me feel very uncomfortable . I would stay away.

Be
Review №71

Janet at Martin Elfant always takes care of any issues I have regarding my property in a timely manner and with excellent customer service. They do an excellent job.

Ta
Review №72

Amazing Staff ! Say hello to Janet for me.

al
Review №73

They are a fraudulent company donot deal with them.

Ja
Review №74

A special thank you to Janet Feliciano at Elfant Pontz who had my back for the seven years I rented a house in West Germantown through them.

Je
Review №75

Great company, good people.

On
Review №76

Deserves 10 stars !

ma
Review №77

HORRIBLE LIARS JANET LIES DONT TRUST

Information
16 Photos
77 Comments
4.3 Rating
  • Address:7112 Germantown Ave, Philadelphia, PA 19119, United States
  • Site:http://elfantpontz.com/
  • Phone:+1 215-844-1200
Categories
  • Real estate rental agency
  • Apartment rental agency
  • Condominium rental agency
  • Property management company
Working hours
  • Monday:9am–4pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9am–4pm
  • Friday:9am–4pm
  • Saturday:9am–4pm
  • Sunday:9am–4pm
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