I just want to take this opportunity to thank my Service Advisor at PinesLincoln, Mr. Anthony Alecea, who always provides prompt, courteous, and knowledgeable assistance. No one takes better care of our cars! Because of him, our cars are always well-maintained and up-to-date. When there are problems mechanically, they are always properly diagnosed and then expertly repaired. Even during the pandemic, we have not hesitated to take our cars into his shop since they scrupulously follow all cleaning and hygiene protocols. Anthony and the team at Pines Lincoln always make car maintenance and repairs positive experiences and we are greatly appreciative.

Ericka Urbina was wonderful. I have never bought a pickup. She ensured that I bought the right model for my needs. Her coworker walked me through every function in the car during my initial visit and then they spent about 90 minutes going through every feature after the sale. Her attention to detail during the sales process made all go very smoothly. I will certainly recommend Pines Ford for future customers

I went to the Dealership to inquire and test drive the new Ford Bronco and Jorge Villanueva exceeded my expectations as a Sales Consultant. His knowledge about the new line of vehicle was above standard but is customer service was impeccable! Test drove the vehicle after 6pm, under the rain, and made me feel welcomed all the way throughout the experience. Highly recommend anyone that visits this dealership to work with him. I will be placing my order for the new Ford Bronco with him.

Amazing customer service. Very friendly staff and Sales Team was very friendly and helped me with my needs. If you haven’t bought a car here then you don’t know what it’s like to be treated like family. Richard was extremely helpful all the way to help us get the deal we wanted. Pablo de manager helped us get a great deal on the VW Atlas we have. Don’t go anywhere else to purchase a vehicle, go to Pines Ford where you’ll be treated like family.

I have purchased/leased 15 cars from various dealerships in the past 30 years. This dealership is bar none the best one I have been to. As a business owner myself, I can tell you that ownership has done a phenomenal job hiring the right people.They were courteous, respectful and not pushy. My sales person Meshy was amazing!

Just went in to introduce myself for a future auto purchase/transaction. Very friendly and very informative. More knowledgeable than Ive come to expect from most dealerships. Looking forward to the upcoming purchase. So far, so good 👍😃

Went in because my radio was locked in valet mode. The fellow at the service desk called someone in you gave him the code and presto the radio worked again. After going to several Ford dealership they know what theyre doing.

Let me start off by saying I am local business owner that values clients and relationships. It is my firm belief that Pines Ford ownership and Management Team does not care about everyday customers or ongoing reputation. I have had a multitude of issues dealing with both the service department to more importantly the collision center. Recently I had a repair done to the drivers side of my Ford Raptor after I was side swiped. My truck has since been back several times to try and rectify the ongoing issues of color match, texture inconsistencies, and finish. Recently a meeting was held at the Collision Center with the shop manager John Cooper and the paint distributor to review the egregious orange peel and micro scratches in my finish. The meeting resulted in the paint distributor agreeing to texture inconsistencies and swirl marks. I was insulted by John Cooper and was told I created the marks and Orange Peel. I have since contacted Thomas King the Manager of the dealership, and Malo Automotive Ownership who actually owns the establishment. Thomas tried to offer me $300 to take my car to detailed but would not honor the warranty given through the Collision Center. I have since sought out to voice my displeasure on every website page, Better Business Bureau, and social media platform to educate potential clientele. Attached you will see a picture of the current state of my truck.

I have never had such a bad service in my life, my car was fixed for more than a month and I had to look for information, only after that I started to receive information that my car was not ready yet. After a lot of insistence I went to get my car and only received the report repair 2 days after the delivery of my car. Because the mechanic didnt input the data into the computer (or didnt know). Pines Lincoln was a bad experience.

Worst dealership service experience ever. Made appointment for 9am for F250 oil change and fuel filters. Arrived on time check in and advise them I will be waiting on my vehicle. After waiting 2 hours I ask to check on my truck and at this time, I am told they only have one lift to work on my truck and have not even started yet. The lift needed had a Ford Fiesta coming off for a customer that arrived after me with the same service advisor. Service manager not available, called him. Why accept appointments for a vehicle you cannot service, I was not a walk-in. I will spend my time and money somewhere else, clearly Pines Ford does not care about it.Pines Ford, responded and asked to be contacted. I called Maria at the number provided about an hour later and explained the problems. I was told someone would be in touch to help resolve the matter. Did not ask for free service but suggested they could pick up my truck, service it (bill me) and return truck to my office. I am about 5 miles away. Obviously all the responses from them are eye wash and no action takes place. Still no call back 6/15.

I was looking at the F150 . This place has some to choose from. They are truly a great truck.I had a nice experience my sales person was Adam Erdmann. He made the whole process easy and comfortable. He answered my questions well.This is a nice welcoming dealership. The staff is pleasant and professional.

My experience with Pines Lincoln was very exciting, warm, and welcoming. Ms. Gale Muzik was very inviting, she made you feel like you were important and her only concern. The service was awesome, everyone was friendly and willing to help. I am happy to be part of the Lincoln family. I love my Aviator!!!

Pines Lincoln loaned me a car when the delivery of my Nautilus was delayed. Gale was a great saleslady and very helpful.The sale was extremely fast and complete. I love my new car.

Ive been dealing with Roger from Pines Ford since 2017. GREAT CUSTOMER SERVICE! Always insightful and super helpful. I wont go anywhere else!

Excellent customer service. Everyone friendly polite and helpful. They fixed my issue and delivered my car back to me clean and running smooth.

I’ve been going there since 2009, something has changed. Repairs are completed 3-6 days and then Two days later back for the same issue. Repaired but more time and cost to me. That was two months ago, but this month the same situation. Took in for a different repair, 6 days later “fixed” not even a day later the issue is still occurring. After a week I calmed down and went back I was told at least 3-4 days to check it out, so I said “You are basically telling me to take it to another garage?” He said yes, so I left(this was not my regular service agent I deal with, but that was lousy) After 12 years my loyalty is gone. I have never complained about the delays or cost to my service provider but it’s obvious that the dealership no longer values its reputation or me.

Pines ford and their staff treated me very well during my purchasing of my vehicle from pines ford. Especially Mr Richard Havard. Great guy and AWESOME Staff. I would definitely recommend them to friends and family.

Well organized.. good coffee available. invasive ants on the seats

This is my first Lincoln. I have leased many other Lucy brands in the past. My most recent experience with the service team is 10+ stars. I received a telephone call the day before to confirm. The day of appt. the driver called ahead 30 minutes in advance. The driver was courteous and professional. My car came back to me after service 4 hours later. I never left my house. I truly appreciate the door to door service. The service advisor Anthony is tops! I am definitely staying with Lincoln and this dealership.

This is the worst experience I have ever encountered. I would never recommend them for anyone.

Considering that Jorge and Pines Ford was able to get me my 2021 Ford Bronco Outer Banks faster than most dealerships across the country, I cant say enough about the impeccable service I received. Not only did they take my calls at any and all times, they tried to answer my questions as they came up since the day I set foot into that dealerhip. Jorge Villenueva is an ALL-STAR. I spent all of 30 minutes in the dealership signing contracts was on my way! Best experience ever! Thank you again to every again at Pines Ford! Ill be back, thats for sure!

I’ve been going there with all my personal and business vehicles for over a decade. Joe Abraham is the best there is. Always delivering impecable customer service and going above and beyond to exceed the customers expectations. A+

Purchasing my car from Pines Lincoln was a great experience and their customer service continues to be awesome. I took my car for servicing last Friday and it was another great experience. Thank you!!!

We called to gather information on performing an inspection, were advised to come, only to drive for 40 minutes and be told on arrival that such inspections are NOT performed at that location, but rather scheduled on the phone and done at my address. We also inquired about new leases and the manager would not even get up from his chair, much less invite us to take a seat. If this is how loyal customers are treated.....imagine newcomers. Horrendous customer service across the board!

Peter at Pines Lincoln Service was terrific. They do excellent work and I highly recommend.

Great service my service advisors are two of the best there and Im talking about Roger and Kenny.

I had an airbag recall. Mark was my service writer he was professional and set up Lyft ride service from the dealership to my home and back. I am very pleased with the service they also washed and vacuumed my car.

The Worst customer service and the staff are a bunch of liars with nasty attitude towards the customer . Got ripped off for a brake job on my 2020 Ford transit and I still continue to have the grinding noise. There answer was oh you need rear brakes and originally that’s what I took the van in for. They try to offer a discount on their mistake. Be aware !!!!!

Brand new car with problems that have not been solved. Hard to get hold of service. Rear view camera still shows blue screen at times. Apple air play is glitchy and now aotohold break error came up. Tried 2x to call service yesterday still no response over 24 hr period. Scheduled concierge pick up for next week, we’ll see what happens. I was so set to go American instead of foreign but now starting to regret that decision

I bought my Ford Ranger there on 4/23/21 after several visits there.Adam was my salesman and he was excellent. Adam did not pressure me and he was very attentive to my needs and wants. I wound up selling my car to Car Max first before buying my truck at Pines Ford and Adam even came and picked me up from Car Max and drove me back so we could complete my deal. Luis in Finance was also good - no pressure.Thank You

Excellent service.. We had a 9:30 appt and was taken right on time. Mr. Alicia was very professional and gave us continued updates as we were waiting in the customer area. We will definitely recommend him to our Lincoln owner friends.

I am extremely disappointed in Pines Lincoln. I bought a black label car at a high price. Brought it in for a simple tire patch job. 3 hours later. Still not fixed.The car buying process was a delight. I’m sad to say the service did not hold up. If you sell a car with premium features (black label..) you have to be able to come through.

From start to finish their customer service was first class. Gail Musik was my sales rep and she is extremely knowledgeable about both the cars features, as well as the buying transaction.We purchase the Nautilus and it was detailed to perfection while we were completing the paperwork. A fast, painless, process.I will be returning to this dealership, and Gail, for my next vehicle.

Great service, the took good care of my Aviator. A thousand thanks.

Jorge Villanueva was great to work with! He was a huge help to us. We found exactly what we needed and Jorge invested time with us to help make that happen. We loved working with him! I highly recommend asking for Jorge when you visit Pines Ford!

First of all, hats off to Rosa the used sale manager over at pines ford and they’re great sales staff. My experience there was phenomenal. Transparent and up front with everything from the test drive to the financing. I’ll be back for a navigator and sending everyone I know to buy here.

Very friendly and efficient operation. From test drive to sale.

I purchased a used SUV from Eddie D. and Pablo at Pines Ford today and had one of the best car buying experiences ever. And I have purchased several vehicles over the last 30+ years. It was low pressure. Eddie was very attentive, helpful, and easy to work with. The pricing was very fair from the beginning (no high-low game). Everything was smooth and transparent and I didn’t spend half a day at the dealership. I never write reviews but I’m happy to write this one! Eddie and Pablo are great! I would recommend anyone come see them for their next car or truck. I know I’ll be back as long as Eddie and Pablo are there.

My husband and I had a very pleasant experience at Pines Lincoln. We walked in the showroom and were greeted immediately by a host. They called a salesman who showed up within 2 minutes. The salesman Pedro was very attentive to our wants and needs. He was very knowledgeable about the specs for all of the vehicles in the showroom. We closed the deal in record breaking time. I highly recommend this dealership. I absolutely love my SUV.

I loved my experience here. Omar showed me a nice selection of cars and got to test drive the one I liked. This was my first dealership car buying experience. Free coffee and nice warm people.

Very happy with service, have to return for further work--appointment has been made.

Kenny was fantastic with me and my Expedition. The place was clean and everyone had a great Attitude!! Thats what you need for customer service. Thank you so much I will be back.

Took my 2016 F150 in for service issues. After almost a day to examine I was given a total repair cost of a little under $400 which I was ok to pay. I contacted Ford Motor Company about defective parts and they agreed to assist with the cost. After being contacted by FMC this dealer changed the bill to $2900 and I now was responsible for almost $1100 in parts that, based on my research, Fords own service manual and other Ford Dealer technicians, didnt even need replacing. I questioned the work that needed to be done and I was told by a disrespectful Service advisor that since I know so much, why didnt I fix it myself. Almost 2 weeks of this and my truck sat on the lot not being worked on. Kept getting excuses and delays. Asked for a loaner and was told I dont qualify for one.Reached out to service manager and he was on the same page, behaving as if they were all doing me a favor. I literally had to go there and demand my truck which was NOT touched since I brought it in. Truck not fixed, inflated bill and frustration. Every time I go there for service its a big charge and nothing gets fixed.

Meshi Haliva was fantastic! Super fast, no hassle, very professional. Definitely will buy again.

I would rate with no stars, if I could, I brought the truck for transmission problems, after 10 days doing nothing, I called the advisor Chris Beck and he told me we just detect the problem with transmission which I knowing before I brought the truck, after he told me we are not going to fix it, you are welcome pick up the truck. What a “nice” job.

If you like Fords, this is the place to go!

Great customer service. My service advisor Roger is awesome.

Amazing and courteous service staff.

I think that what Pines Ford car dealership do is false advertisement. They post a car really cheap to attract customers, they get possible customers info and credit application to later tell them that you dont have the car any longer and to look at other options. I went from a $41K car to a $57K, why would that be an option?I will make sure to report these events in South Florida at BBB.

Good service and fast.

Best customer service experience! Anthony epitomized effective communication skills and gave me realistic timelines.

Had an excellent experience. Jorge was the best and his knowledge and service were better than expected. I was referred to Jorge by a friend who bought a car from him. I will definitely be back in the future and also recommending friends and family to Pines Ford. Thanks Jorge!

**UPDATE** They contacted me saying they’ll call me back and never did. Even more validation to never deal with this dealership.By far the WORST dealership I’ve ever dealt with. They make promises IN WRITING and do not abide to them. I’ve literally had to drive 2 hours back and forth TWICE and problem still isn’t solved. Customer service is horrendous. Was promised they would take my car to Mercedes both times to get serviced as promised in writing and they take my car to some random mechanic BOTH TIMES and lie straight to my face. I will NEVER recommend this dealership to anyone. Highly recommend going to a different dealership and to NOT buy a car from here.

Guillermo Wyllie Martinez is the BEST!! He is very professional guy. I bought my car an excellent price. He made the experience unforgettable as he patiently listened to my wishes and very faster process.Thank you so much Wyllie!!!

My Service advisor Mr Abraham was very nice and on top of my needs, but the diagnostic delivered by the mechanics was absurd and extremely expensive ($2,400), so I only paid $90 for the inspection that took 3 days. Went to another Ford dealer and they didnt charge me anything.

Omg! I NEVER leave reviews, but this is WELL deserved. I saw a Mustang online that I was interested in, so I called this morning to verify that the Mustang was still available. I spoke with Roberto and within 1 minute (no exaggeration) he was able to verify the car was available and even went as far as to go grab the keys. I came by about 30 min later to check it out and was immediately greeted by Andrew, who was my saleman. I tend to get anxious and overwhelmed when I go to dealerships because Im always wary of that shark whos prepared to say and do whatever to get a deal. I was pleasantly surprised by how professional yet laid-back and welcoming Andrew was. Not only was he hilarious, but he was HONEST...which is nearly impossible to find at a dealership. The car was already outside waiting for me and after the test drive, I was in love! Still, I was dreading the numbers crunch because Id learned from previous experiences that this is the worst part of the car buying experience. Not at Pines Ford! Andrew ran numbers for me and even went so far as to run prospective numbers based on a credit union I considered using. I also met with Gus, who went above and beyond to get me the exact car payment I wanted. He was knowledgeable and again, HONEST. In fact, they did such a fantastic job that I chose to finance through them instead! I then met with Chris, who also went out of his way to ensure I was able to leave Pines completely satisfied. And I did! I would HIGHLY recommend Pines Ford for your next vehicle. These gentlemen not only know what they are doing, but they are professional, personable, and trustworthy. They even have a stray cat they are taking care of (heyyy, Whiskers!). Go to Pines Ford; you will not be disappointed!! --Signed, a Mustang Driving Girlie-Girl

I was shopping for a luxury SUV and found Pines Lincoln’s Nautilus. Our sales associate Pedro was super informative and profesional. He truly made it a great experience in addition The finance team was clear and efficient -we were in and out with our new vehicle. We recommend this dealer. Thank you for the great service!

Great communication and good service

Friendly staff with a great selection of oe products and services for Ford vehicles

Very good place, very professional I’m very happy with my experience at this dealer

Cody was an amazing service advisor, I needed a new key quickly and Cody delivered! He estimated it was going to take 2 hours and was done in less than an hour and half! Thank you and have a great 2021!

Bad service, I went tracer the battery for a new one as suggested by the service advisor, and after 3 days my car stopped running literally died. I called and came to tow the car because there is no way that could happen out of nowhere something was touched, because I never had a problem with the car battery. ok, it’s been a week and they still don’t know the real reason for the problem they must have done, total neglect of the management and staff, ironically treating the case, let’s see how many more days they’ll be with the car to solve their mistake . and not even to borrow another car, even more neglect, take care of people with that.

I have nothing bad to say about pines Lincoln. In my book they are the best I am going on my 3rd lease with them and I am extremely pleased with the service department. They take care of all your needs and you have no worries at all. I highly recommend this dealership and service department as the best i have ever had in owning a car. Great job keep doing the best that you are.

Get with my man Omar he gave me amazing service. He helped me get my brand new 2020 mustang. Couldn’t have asked for a better salesperson or company. Just flat out Amazing!!!!

On March 15, 2021 I stopped in to look at vehicles and used car consultant, George Cabral, showed me a 2014 F-150 that recently arrived. I did not have my trade vehicle with me and I was asked to bring it in, so they could give an accurate estimate. I was told since the truck was still in service if I could not get by that evening to bring it by the following day. I did go home and later pick up my trade and bring my wife and daughter to see the truck. When I arrived George was in the process of selling it to someone else. No phone call or nothing to see when I was coming back. Then the Sales Manager ( name unknown ) just blew me off like he didn’t care about losing my sale, whether it was the truck I initially came to buy or something in the future. He told me to go to CarMax. I get cut throat sales, first come first serve; but what about being tactful with people and earning their future business? Their sales consultant George was very personable; but the Sales Manager was very lacking in people skills. I guess it’s ok to walk customers at this dealership.

This place pulls the bait and switch. They gave me an online price of the truck I wanted that Aliyah provided to me. When I came into the dealership and sat down with Guillermo the salesman, the price for the lease was 100.00 more per month that the internet sales person(Aliyah)had provided to me. When I told Guillermo that the price was much different he said it was a mistake and let me just walk away. I have the proof of the thread on my phone that is included below.

Don’t waste your time. Sales people don’t know numbers, models or how properly sell a car. Poor sales managers!!!

After pick-up my New 2020 Aviator Lincoln from Pines Lincoln Florida in November 2020, Im waiting already 4 months !!!!!!! to install new chromed door strip, which was missing from day one! !!!.The dealer, who I purchased car from, promised to install missing strip in two weeks.I called in first two month several time. But this was only processes.To this day nothing happened.Worst service I ever had from this dealership.Chris K.

Amazing amazing experience with Rodolfo in the sales department. From the start to finish, did not waste time or play any games other dealers do. Would 10000% recommend to anyone looking to buy a ford!

Guillermo AKA Wyllie was there for me every step of the way! I couldn’t be more happy with the service provided. Excited with the purchase of my new car. Would definitely recommend. Thanks Wyllie!

Great Dealership !!! People are Great !!! Very Friendly. This place has it All. Service Center, New & Used Car Sales, Paint & Repair Shop and Car Rental too. It may have more ...

This is our second vehicle from Pines and I just switched my reservation for my third vehicle there as well. The service is stellar and the process is quick and easy. No cheesy car salesmen pushing their product on you. These are all professional sales consultants who truly have your best interest in mind. See Terray if you go in. Hes our guy and we love working with him.

Misha was great at everything she did from questions to giving us space to think about what our options were. There was no games played it was all straight to the point. I’m a veteran and business owner and I definitely recommend her for anyone looking for a car.

Omar is the BEST!!!!! Thanks to him I will now be a forever Ford girl. After dealing with other competitors such as Toyota and Nissan I was hesitant about what my experience at Ford would be. But Omar made the experience unforgettable as he patiently listened to my wishes and did what he could to get me a gorgeous, sporty vehicle for an amazing price. Thank you Omar! And thank you to the rest of the team for your help!! I will send everyone I know to this dealership!!!

I have always been very well looked after at this establishment.

Excellent attention. Fast & thorough.

The customer service at Pines Lincoln is unmatched. From the first phone call to the signing of the loan documents, the whole process was smooth and comfortable. I am elated to have dealt with such amazing individuals and look forward to dealing with them for my next vehicle selection. Marlene and Mishi were absolutely fantastic, and I can’t thank them enough for their assistance throughout my whole car buying experience. Pines Lincoln definitely puts their customers first!!!

Mr. G. Martinez made the entire experience of buying a car in a short amount of time so easy and painless. They were able to meet my needs and give me an excellent deal on new car while being professional and kind. I shy away from car dealers regularly, but this experience has forever changed my mind about dealers and Ford. Thank you so much. Please recommend to anyone looking for a car.

The worst service ever. When I talk with LIRON she told me she has definitely what I need in the salon, we made an appointment I came and she wasn’t there, CHRIS started to work with me and found they totally don’t have what I need. Waste of time. CHRIS try’s to give a good service and found something for me to order, took all my information and never called me back but my credit score went a bit down after they checking. Another dealership did a good offer and I’m waiting for my car. Don’t waste your time with them, I think any another one will be better

I went to three different dealerships to measure my options this dealership had the best customer service good experience withMr. Omar help

I appreciate the service that I get every time I visit Pines Ford . Mr. Joe Abraham does his homework when it comes to A+ costumer service and value, very pleased with their service.

Went in for Service, Got the run around at first and then they called to pickup and when I arrived tried to give me someone elses truck.. they got the color right though..lol 😳✌

Advisor: Ninfa ReyesRO: 639774I need it my car done last night because I was traveling early in the morning.this girl told me the car was going f to be ready at 7 pm.... I called, I texted and even came to the place and nothing the place was already close and the car wasn’t ready.Is like they didn’t care about the costumer at all I lost opportunity and a job because of this people!Now I’m here picking the car up but the battery is die! 😩😡 why? No answer!

Mr. Terray Rollins is a knowledgeable and professional salesman. He is a great communicator and facilitated the process of leasing our 2021 Aviator from start to finish. Mr. Rollins is a real asset to the dealership and my wife and give him the highest of accolades and our sincere thanks.Nelson and Effie

Meshi was great!! The process with picking up the car was incredibly easy

Jorge V. is excellent, super helpful, and knowledgeable. Thank you so much!! Don’t buy with anyone else if you want a fair price and top notch service!!

Order parts have been a good experience... Theo goes the extra mile to get the job done right.

Purchased a used vehicle with assistance from Mundy B Used Car Manager and Eddie D and they were great to deal with had an exceptional buying experience. Highly recommend this dealership for purchasing your next vehicle

I worked with service advisor Kenny with regards to me recent issue with my Fusion where my brake lights would not go out. His customer service was excellent and friendly. He was quick with getting my vehicle checked out and notifying me of what the issue was. He was completely understanding and considerate. He was very patient and helpful. My vehicle was completed when he said it would be. I will definitely be bringing my car back here for whatever automotive needs I have.

Good and timely service as usual

When it comes to servicing my beautiful Lincoln Continental I can always count on Pines Lincoln. My service specialist Anthony he is the best of the best and very knowledgeable. He always has the right tools and offer me the solutions that I need. Thank you so much. I truly recommend this place for all your service needs.

A PLACE WHERE YOU TAKE YOUR CAR TO CHANGE THE BATTERY BY PURCHASING A NEW ONE ACCORDING TO WHAT THE SELLER SPEAKED AND AFTER 3 DAYS YOUR CAR IS WITHOUT A BATTERY AND YOU HAVE TO TAKE THE WINCHED CAR TO SOLVE THE PROBLEM, BEFORE IT WAS WORKING THAT HAS BEEN OPERATING TUDE., I NEVER HAD IF I WANT A BATTERY PROBLEM. MORE AFTER THEY PLACED A NEW MY CAR, IT SIMPLY DOESNT WORK ANYMORE, IT HAS BEEN 1 WEEK TO SOLVE AND NOTHING WAS DONE UNTIL THE MOMENT, NOR A RESERVED CAR HAD THE ABILITY TO LEND OR RENT. I HAD TO TAKE A LOANED CAR TO TAKE MY CHILD TO SCHOOL AND WORK. AND WHEN I CALL YOU STILL TELL WHAT A CAR BREAKS, YES A CAR BREAKS MORE THAN STRANGE THE CAR THAT WORKS EVERYTHING AND AFTER IT LEAVES THE SERVICE PERFORMED BY YOU IT DOES NOT WORK ANY MORE.VERY BAD SERVICE.

One of the best experiences we have had at ANY car dealer! Pedro Martinez was the most helpful salesman I have ever dealt with. He was very professional and helped us immensely and made our car buying a smooth and quick process and went above and beyond to make sure we had everything we needed!

Well every time I take my truck there they do a very good job

Excellent. Received the car on time meticulously clean. Courteous personnel.

Excellent Experience. Management was personable and wonderful. Gale was an absolute pleasure for us to deal with and made the process stress free and wonderful. Great people at Pines Lincoln!!

Excellent place to do businesses. Great attention and kind people!!! Guillermo Martinez our sales representative did it professionally and patiently.

Great service nice family dealership very happy with Omar’s help will recommend

Unfortunately, I received very poor customer service at Pines Ford. My car is still having Power/Train problems after I waited 4 weeks for them to attend me (1 week for and appointment) (3 weeks and a day for it to be serviced). I’ve called several times to ask for additional help but I just get the run around. When I went to pick up my car the front Cashiers at in Service, were very unpleasant.And lastly they returned my car dirty and full of bird poop. That was not the way I turned in my car to them.They’ve done the bare minimum to help.Very Unpleased with the customer service.

Excellent experience from start to finish.Made a reservation for service through the app, someone contacted me and confirmed. I was kept updated on the drivers arrival and throughout the service time. Both the driver and the service manager provided exceptional service. Highly recommend Pines Lincoln