This dealership was the first one that didn’t make us feel “haggled”. Everything was laid out in front of us straight forward and no BS. Alex C and Jaime were very professional and had a great down to earth attitude during the whole sale. We’re really happy with the deal we got and with our new Forrester Sport. Best experience I’ve had at a dealership hands down.
Had a great experience with the whole team. The team went above and beyond to take care of my baby. I live in the Florida Keys and drive up just for the service. Thanks for all your help.
Recently, I had an emergency situation due to an issue with a battery and was on limited time because of work. The service staff not only assisted with my issue, but demonstrated a respect for my time that far exceeded my expectations. They were honest & worked together to resolve the matter in a timely manner in spite of being short staffed. I am truly grateful for all their efforts and kindness. Love this dealership & will be getting my next vehicle with them only.
Best customer service I have ever received! Steven Ross, my advisor, carefully explained every aspect of what my Outback needed. He and Elba sincerely cared for me and printed info detailing what my car needed now, and as well as in the future.
I love my new Subaru Outback and Subaru of Pembroke Pines service department. Reasonably priced, efficient, and friendly- not like other dealership service department I’ve dealt with. Jorge Tocuyo, my service advisor, so great to take time to help me with the electronics. Thank you all!
Great service with Steve and his team. After being lied to by other Subaru dealerships in Southern Florida, I have been driving up to Orlando to get our car’s routine service maintenance done. Since Subaru of Pembroke Pines was the only dealership who took our then leased Outback when COVID-19 peaked on 2020, I decided to give it a try this time to get our Ascent serviced in this location. Before I drove to the dealership, I took the before images of the oil dipstick and the coolant. I also wrote “Original” on the cabin air filter.After the service, the oil appeared cleaner and refilled properly, the coolant was refilled. The cabin air filter was replaced👏🏻👏🏻👏🏻👏🏻The only missing in this dealership is the viewing area where you see your car as it is being serviced.Keep it up!
Service was amazing car was fixed and delivered on time and it was cleaned to boot. Jorge was very accommodating and kept me informed of the progress of the work. Highly recommend for service
I had a wonderful experience working with Anastasia! My car ended up in a junk yard and I only had two days off to get one. I didn’t feel good about the other people that were trying to sell me cars so, after looking at about five or six other dealerships I stumbled across a car I was interested in and called the dealership. Anastasia picked up after one ring and set up an appointment to show me the car. She had it gassed up and pulled around and ready to show. We looked at multiple cars and she made the process very easy. Thank you and I love my new car!
Thank you Jorge for taking such great care of my car!! I bought my car before my move to Maryland earlier this year. I love my car for so many reasons but I was amazed how easily it pulled a 5x8 trailer full to the top with no problem at all. I had to drive back to Florida and it was time for my oil change and tire rotation and I was glad I could take it to someone I trust and who is so professional and helpful. You’re the best! I need to move back so I can do all my car services with Jorge!
Subaru of Pembroke Pines always goes above and beyond. They work hard to get it right. I drive from Hollywood Hills to the dealership a 25 minute drive, well worth it.
Buying a car can usually be such a hassle but not this time. Anthony and Ron went above and gave us such extraordinary service during the whole process. We preordered the car, took care of pricing and we’re kept in the loop as to letting us know when the car wold be coming in. The day we went to pick up the car was such a pleasure. I have never had this before from any dealership. Sitting with the finance manager was such a breeze as well. Everything is now electronic so you don’t walk out with a stack of papers. It is all on a flash drive! I just can’t thank them enough for the way we were treated. I will not go to anyone else when I am looking for another car and I will recommend them to anyone. We love our Subaru’s and this one is our 3rd!
Highly recommend this dealer. I bought my car and my wifes and always do services here. they are very polite and really considerate with their customers time, specially Steven my service advisor. Also Subaru as a brand has an incredible attention to their customers needs. they are really open to help their customers even when out of warranty.
Highly, highly recommended! Subaru of Pembroke Pines has a very professional and efficient team! Jorge in particular went above and beyond to make sure my BRZ was in top shape and provided excellent customer service. I have been to a lot of different dealerships and I was truly impressed. Thank you all again! :)
Jorge is an awesome service advisor. After he greets you, he explains the process from start to finish, and keeps you updated while you wait. Upon completion, he explains everything that was accomplished and lets you know what needs to be done and what to expect for the next service.I felt very comfortable knowing that my Subaru was in excellent hands with Jorge overseeing the service.
For my 30000 miles inspection I was very satisfied with the welcome and the professionalism of Joseph SalernoEven though I didn’t expect to have so many things to do on my car, I appreciated the hospitality and kindness of the team and specifically of Joseph.Things that have been repaired were important, and I followed your advicesThank you for the coupon and for the radio that will be fixed.See you next timeAnd thank you again.
The service manager, Joe, and all the mechanics at this dealership are heroes! They always go above and beyond to take care of any issues I have or just for routine service. My wife and I have both bought cars here for that reason. Having a great dealership, with great service is very important. You cant go wrong buying or servicing your Subaru at this location.
Received the best service from Ridel and Ingrid. Bought 3 cars from the dealer in 4 months. Very happy.
Professional service, sales person was detailed, knowledgeable in what I wanted and quick to move on closing the deal. Everyone involved tried their best to make the transition least amount of frustration. I left very satisfied with my new lease. Subaru Crosstrek, live the new upgrades
Joe is always so accommodating. I have all of my Subaru’s serviced with him. Was living in Weston and now in Parkland and choose to drive to have him as my go too. Your dealership rocks and It’s fabulous that the employee turnover is so low. It’s great seeing the same people when I come to dealership
Best car maintenance experience. They take care of you like they actually care about you. I had a small issue with my clutch and they did a full checkup/analysis on my clutch for free. Customer service is great as well.
Needed some help refilling a pan after draining the wrong plug. Getting the appointment was a little confusing as I think they work together with the Lexus dealership. Also, they didnt offer a tow service, which kind of surprised me. Otherwise service was great once Jorge got involved. He called a few times through the day to discuss the service needed. Also suggested a few options for added service but was not overly pushy to drive a sale. Will definitely consider what he mentioned and bring the car back. Thanks Jorge!
Went to this Subaru dealership for service for the first time the other day. All the workers I interacted with were very nice and helpful! They definitely want to make sure you get the best service for the health of your vehicle. My service didn’t take too long either. Definitely recommend trying out this location!
Very good selection of cars, and very nice staff. Ingrid helped me out and made sure the whole process was smooth and easy for my first car buying experience. I’m now enjoying my brand new wrx, thank you!
Bought my first Subaru and I’m so happy Luis could help me with it! He was great and made things very easy.
Friendly and thorough, highly recommend.Great front-end service by Elba and and Savannah. Smiling and upbeat customer experience that exceeded all my expectations. This is my third time in for scheduled maintenance and the service department is consistent. Thank you for the great service!
Allan made the buying process painless! My husband and I dread high pressure sales and not once did we feel uncomfortable. He went the extra mile to help us and we are so happy with our new cars!I have also gone to this dealership for service and I am so happy with the quick turnaround, communication and quality of service. Thank you, Steven!We are an all Subaru family and we plan to work with Pembroke Pines for years to come!
The experience was amazing. The lounge was comfortable and the television was always on. The service was above par and perfect and fast and I would recommend anyone to go back to this location.
One of the best experiences buying a car ever. Everyone I spoke to was professional and courteous. They were patient and answered all of my questions. Once I had decided on a car the purchase process was very efficient and I didnt spend much time at the dealership. It was a pleasure working with Tomas. Im very happy with my new Subaru.
Great experience with Merva as our sales associate. Very knowledgeable about the cars and made the process quick and easy.
Joseph at Subaru is fantastic. Always professional, explains which services needs to be done. If their is an issue found during service, he calls you and gives you options. If he tells you something, you can rely on it to be accurate. Calls you when car is ready for pick up.Just a great guy who treats you like a good friend and just very likable.
I bought a car here back in March and let me say that the experience and the attention was immaculate. I’ve been trying to leave the review for months but finally got around to it. But Jorge Tocuyo the salesman at the time was amazing he helped me out as if we were family and don’t let me get stared in Shawn the used car manager he treated me like a true friend. Overall the service and experience was amazing.
Ive been taking our car to Subaru of Pembroke Pines since we bought our Crosstrek in 2019. Joe has been our service advisor since then. He has taken a really good care of us and answered every question we had on the car. I dont say anything about issues because the car simple has no issues at all! They have a shuttle service that will take you home when you dont have any other transportation, and will pick you up when the service is done. Very good service overall.
Took my Subaru in for an oil change. I let the staff know my Husband passed away 2 months ago unexpectedly, and that I need to have my car start being serviced somewhere since he is no longer here to take care of these things. Much to my surprise, Chris, the Service Manager, and his team took very good care of my vehicle and made sure I was taken care of as well. I cannot thank everyone enough for their kind attitudes, and understanding how difficult of a time this is for me right now. Will definitely be bringing my vehicle back in the future.
Great service and customer service. Mr Jo Salerno is courteous, knowledgeable and professional in his service. Trustworthy in his advices. I have moved quite far from Pembroke Pines, but will drive here to service my 2018 Crosstrek as I did my previous Legacy & Forrester. A great service advisor Joe Salerno👏🏻
Joe is the best service advisor. He is patient and always takes care of you with a smile and gets the car done for you before the promised time. Thank you Joe for the awesome service !
Joe did a great job explaining the things that needed to be fixed on our car. He went the extra mile to do as much as possible on the pricing. Everything was completed quickly and as expected. Great experience!
When I called to schedule the person who answered the phone informed me there were no openings for an oil change anytime in the next week. I scheduled an appointment online for the next day. When I arrived Jorge was very helpful, and was able to get me out of there in an hour!! The dealership was very clean, and everyone was very nice and helpful.
Scheduled appointment for AC not working. Steve the service advisor was aware of my problem since I had scheduled service via their website. Compressor replaced covered under warranty. Steve advised two lug nuts need replacing they did not have them in stock. Will schedule for replacement at next scheduled service. Much better service experience than previous visit.
The Subaru Of Pembroke Pines is amazing. Specially Julio Campos. Everything went smooth during the trade in and the purchase of a new vehicle. I love my new Subaru!
Adding $7000 to the MSRP? I Will remember!!! And the management’s repones to me was, “It’s just business!” Ok, well noted, I will remember and Subaru as a brand is off my list forever!
I bought a new 2017 Subaru Forester which has always been serviced by Subaru of Pembroke Pines FlWith Steven Ross as my service person. I have NEVER had a bad experience from the owner or Steve.
Everyone is super nice and helpful. The only thing is waiting for finance to purchase the car took over 2 hours. I think they need more help in that department. But he was super nice as well once we got in to see him. By the way the people at their service department better they could not be. They go out of their way to help you.
Excellent service. This has been by far the best car buying experience I’ve had. From the moment I requested a quote to working out the final details to the delivery of the vehicle to my home. All a smooth process. Dirk and his team are fantastic and really do provide the best service.
I visited Subaru I had a knee injury and this young man Stephen was so nice and caring and went above and beyond for me. What a wonderful person!!! This is my 2nd Subaru and I will always go to Subaru of Pembroke Pines their service and personnel are the very best in the industry!
Savannah in the service department and Jorge is Sales are both great! Jorge helped me lease my first Subaru back in December and provided exceptional service. I just went for my first maintenance service and Savannah was very friendly and nice to work with. Thank you!
The service depart staff does their best to accommodate all their customers. They are always checking to make sure (if stay to wait) that your doing fine and the ask if you have any questions. The only reason I gave 3-stars this time around is because when they take the car to clean they never fully dry it off their are water spots everywhere( and it is not even raining) The attendants that are washing our cars are more attentive to the next text, or Facebook post than to finishing the job correctly.
The wife an I walked into Subaru dealership @ Pembroke Pines location and we received the most excellent service anybody could possibly receive by the sales person none other than Mr. Alain Louis!. This gentleman was very responsive, kind, very friendly and most of all very knowledgeable in his profession., I also want to add that Mr. Louis is very vigilant in seeking not only the protection of himself but also the the protection of others due to the Delta variant in the overall pandemic health crisis.At the end of the day we purchased a new 2022 Subaru Outback, thank you so much Alain!, Subaru is lucky to have you!. By the way I still think you should have your boss build you some shelving to accommodate all your honor awards….LOL
After going to Lehman in Miami that literally adds thousands of dollars on top of MSRP, and Delray that blew me off, Subaru in Pembroke Pines was amazing.Bryan found my car in transport, held it for me, did all credit apps and paperwork before I arrived so I could agree on payment and was an excellent communicator.Arrived, paperwork, tags, Bryan showed me all the details about the car and we were out in less than 2 hours.Fastest and most painless cad buying experience ever.
The 2021 Subaru Crosstrek is the third car we purchased from Pembroke Pines Subaru dealership . Sales representative Tony D’Argenzio was an Outstanding representative of the sales staff at Pines Subaru who facilitated our purchase of the Crosstrek for our seventeen year old daughter. Tony D took the time to explain the purchase process of the Crosstrek that was “In Transit” to the dealership. I am a retired police officer & attended numerous accident investigation classes & was impressed with the safety features on the vehicle. I was so impressed with Tony’s knowledge & expertise of the car’s features as represented by TonyD that I drove from Homestead to the dealership to put a deposit on the car sight and unseen. When the Crosstrek arrived ahead of the delivery date Tony took a picture on the car on the delivery trailer at the dealership. The next day we drove back to the dealership to take delivery on a Sunday . Tony took the time to explain & demonstrated the features & capabilities of the Crosstrek . My wife also a retired LEO was particularly impressed with the driving demonstration test ride that Tony gave of the car’s performance & safety features. Tony D is an exemplary representative of the Pines Sales staff and when it’s time to replace our 2017 Outback now with 80,000 plus miles we will be looking for Tony D . PS . Our service advisor is phenomenal also . All service is done at Pines Subaru.
This is how a dealership should be ran. Ingrid and Eric were amazing and provided me with the best service possible. They did everything they could to make sure I got the deal I wanted and in a timely fashion. I have already referred several friends to the dealership because of how impressed I was. Outstanding job, they took great care of me.
The easiest transaction when buying a car. Jorge help me out to get my Subaru and it was as easy as 1,2, 3 he showed me all the features and I was sold. I did my first oil change with them and first check and it was a great experience! 100% recommended
Excellent service department and customer service! They took care of a minor concern in a gracious and fair manner. Subaru owner since 1992, and can recommend these safe vehicles and Subaru of Pembroke Pines without hesitation.
What a difference Jorge and Elba are making to the service department at this place. The went above and beyond this time, the first in many visits to this dealer for service. Car was repaired as expected but we were given a loaner than in these days is not easy to be offered. Keep it up! Service as a business is a better model than selling cars so it is a win/win.
Got there a bit early but I was attended to immediately as soon they opened. Very impressed by my service advisor Savannah with her upbeat can do attitude. She is super nice and very attentive. Had a great experience and would refer anybody I know to SPP. Thank you again and see you next time around.
My experience at Subaru of Pembroke Pines was amazing ! The customer service was beyond what is expected. Jorge was a pleasure to work with and really goes above and beyond for customers. I truly appreciate all the help!
Jorge was a pleasure to deal with as always. Great experience!
It was my first time having my car serviced at Subaru of Pembroke Pines. It was a great overall experience- everyone I encountered was professional and friendly. The only suggestion I have is that if there are no loaner cars available, and people are waiting 3-4 hours, you may want to offer water or beverages in the waiting area.
If your are looking for courtesy and professionalism the search is over, this place should be the benchmark for others. The service advisor (Jorge L.Tocuyo)was very patient, professional and cleared all the doubts I had .I have already and will continue to recommendSubaru of Pembroke Pines to friends and family.You guys just earned another loyal customer.thanks!
Great experience. Professional staff. The staff was very accommodating and kept me updated the whole time my car was being serviced.
Excellent customer service from Savanna. She was very kind and diligent. Thank you for the high level of service and efficient communication.
Subaru of Pembroke Pines is a first class dealership on every level! Sales, leadership, service. Absolutely the best! I am on my 4th Subaru with them. Hands down Chris and Joe in the service department A++++. Alain in sales top notch. All around best experience and best Subaru dealership in this area.
Was very happy with the service and the extra mile Mike and Eric went to help me get the forester I wanted. Mike was very professional and helped me through the process and to educate me on the many features this vehicle has.
Hands down the best service center I have ever worked with. Incredibly accommodating, diligent and thorough in every facet of their work. The Service Center here is one of the reasons I still own and will continue to own my Subaru.
For some reason, that maybe has to do with the closing of the dealer that I had near my house (Bird Road Subaru), it was obvious that they had an exceptionally high workload that day. Therefore, it seems that it was impossible for them to fully adhere to the scheduled time of the appointment. Anyway, it should be noted that Kevin, the employee who received the car, was very friendly and formal in his treatment.As for Jorge, the Service Advisor, he was extremely cordial, kind, and it was palpable that, despite the excessive workload he was experiencing that day, he never lost his composure, he made every effort to leave me satisfied, in other words, he went the extra mile for leaving me happy with the visit.
First time at Subaru of Pembroke Pines. Joe Salerno is clearly one of the best service professionals I have had the pleasure of working with. Extremely knowledgeable about the vehicles he services. Great service. This is what brings customers back and keeps them loyal to the brand.
Jorge @ Pembroke Pines Subaru provided top notch service, recommended some maintenance I had not considered that ended improving the driving quality of the car, and troubleshot the phantom back door opening of the Outback which turned out to be a defect keyfob. this extra attention to detail was important especially during the upcoming rainy season. This is the reason i take my car to the dealership, since they actually provide value to improving my cars overall lifespan.
Subaru of Pembroke Pines is the only Subaru dealer I will recommend. Were on our 7th Subaru from them. We always get the best price, service and selection.
I was nicely greeted. Waited half hour to be attended and only because I asked. I was attended immediately and they apologized. They gave me an average of the time it could take to complete the work for the recall and they were pretty accurate with it. No one told me the written was completed. I went out to ask and it was ready to go. For these inconveniences, they expressed their apologies again and offered me a free service for next oil change with tire rotation. I appreciated and accepted it! Most places today do not even apologize, much less try to make it up to you. Subaru of Pembroke Pines did!
I always have the best experience at this location. Im a single mom and appreciate all the help I can get. They take the best care of me.
I was pleased with Jorge and his team. They had a great customer service mentality. They also kept me well informed as to the status of the repair.Thanks everyone!
Everyone was great and very accommodating. From the salesman Bryan Medina to the service representative Steven made us feel at ease. Subaru of Pembroke Pines is the place to go to buy your next Subaru.
Reviewing the Service Department - I brought my car in after receiving a safety recall notice. I had to reschedule my appointment several times due to work conflicts and the receptionist was very patient and helpful. When I arrived for my appointment I was greeted right away and offered the shuttle service, as they would need 2-3 hours with my vehicle. I opted to stay and wait. The room was comfortable with good wifi and coffee available. My vehicle was ready in about 2 hours. I was expecting great service and thats what I received.
Great experience. Salesman was courteous and pleasant. Not pushy at all.
Best customer service; they went above and beyond to accommodate me. Thomas was transparent with everything. This was my first time financing a car and it was a memorable experience. Thank you Thomas, G.C. and Jason!!!!
At the end of the day, getting your car fixed is traumatic because of the high costs of repairs. What gets you through the experience is the customer service you receive. Subaru delivered with Jorge Tocuyo and Elba Navarro. Polite, courteous and professional, they eased me through the whole process while all the time making me feel welcome and valued. My car was returned as promised, and the experience was enough to get me to return. Well done Jorge and Elba.
I highly recommend them. Joe Salerno very accommodating. I could not pick up my car until Saturday. He was very understanding.Joe is da man
Jorge from Subaru Pembroke Pines is awesome and professional. Always greets you with a smile and is willing to go above and beyond to help you with anything relating to your automobile needs and repair.
Called ahead to ensure that the car was still available and was advised it was. Set a appointment that same call to see the car that day. Drove 4 hours to see the car to be told that they sold the car the day prior. No real apology and they were not sympathetic over their mess up. They had my phone number and could of called me anytime during the hours of driving that it was already sold.Drove 4 hours back and wasted a day. Poor management and would not recommend to anyone.
I have purchased my Subaru Outback at PembrokePines dealership with no problems on Nov 2020.I live in Miami & it is a long drive for me to get to the dealer every time that I need to take the car for a service or to install a new part (I often like to get parts for my Outback).Having said all that I can tell you that none of that is an issue if you get to a service department & you have someone as efficient as Ms. Elba Navarro.Ms. Navarro is the real star of this dealer by getting things done for you as a customer, with a direct & honest to God approach.Elba has this old world ethics approach in which efficiency is number one with a “No hassle” attitude.I can only recommend to anyone that lives in Miami & owns a Subaru that at the Pembroke Pines dealership, they will be a great help with honesty & an efficient approach.I also would like to commend an efficient Part department at the dealer & its parts agent Cesar.Thank you
Came in to service with Steven (great guy by the way) get a diagnostic done knowing I had a transmission issue, they found the issue and showed me how much repairs will be. I would have agreed to have the repairs done knowing it won’t be a pretty penny to get done but they had no loaner cars available, the cars transmission still works but knowing the issue, it won’t be good forever. I’ll be back to have the repairs done when a loaner is available.
Thank you so much. I recommend their service department. 5 star all the way.
They treat you like Family and they CARE!!!!! We have been with Subaru for over 10 years. Thank you Subaru. We love our Subaru Ascent. 💗
I purchased my 2019 Subaru Outback at Subaru of Pembroke Pines. Since I live in Miami, for the first maintenance -oil change- service I went to Bird Road Subaru. After this dealer went out of business. I had to drive further to Pembroke Pines. I have done two maintenance work at this dealer. I have no complaints! Actually, I think they go their way out to make sure that I’m satisfied with their service. As you come in to the service area you will be greeted by a young polite staff who will advise you and let you know when will the maintenance supervisor will be with you. In my last visit, Savannah was very courteous and attentive. I truly appreciate the customer service. I will be back to the next schedule service.
All our requirements were fulfilled .Jorge was very nice and helpfulWe have an issue related to high fuel consumption that still not solved....
Great service and communication. The Staff all around, they are kind, they are smart, they are important. Thank you.🙏
I purchased a used Forestor Sport back in January 2021. My shopping experience was pleasant, no pushy sales person. My sales rep (Jorge) was honest and up front of what I should expect when negotiations started. While they did try and push the typical bs car dealer fees, I managed to negotiate and replace those fees with tangible benefits like the famous Subaru 100,000 mile warranty, and 1 year of free service. In the end, I got the car I wanted for a price I was comfortable with, and a monthly payment that was well within my budget. I recommend you go into the process as educated as possible about the car you want and make sure to have leverage in the form of the same car from other dealerships. When they saw I had multiple options that could give me a better deal, the negotiations went smoothly.
I had an amazing experience shopping with Subaru of Pembroke Pines. No hassles no pressure. Mike walked me through my new car details thoroughly. Would highly recommend and love the new car. Thanks
I have nothing but great things to say about this location. Everything was very smooth and Alex Caballero was extraordinary! He answered all of our questions in a timely manner and was a absolute pleasure to work with. Very happy customer :)
Extremely friendly, professional, and courteous service. Kept me updated on my service and had the car ready when promised. Couldn’t have been easier!
Purchasing our first Subaru at Subaru of Pembroke Pines was a great experience! Bryan was knowledgeable about the brand and made of us feel very comfortable with the purchase of our new vehicle. We will be back for a second vehicle very soon. If you are ready for a vehicle with very high safety standards head to Subaru of Pembroke Pines. Thanks Again!!!!
Dealership is not responsive once you complete the purchase. Been trying to get in contact for weeks since our Outback Touring XT purchase. No response from our salesperson or manager (who I had spoken with face to face twice in store.)Once they get your business that’s all that matters. Will not be a repeat customer.
Completely happy with my new service agent,Jorge. He has been so helpful and followed through on every detail my car needed.Highly recommend Subaru of Pembroke Pines.
It was great working with Bryan. He has been very helpful, professional, helpful and wonderful to deal with.
Its my first time going to this Subaru. My service advisor Jorge Tocuyo was fantastic. The service was also great. I will for sure use this Subaru location in the future. Thank you.
Jorge was great. He explained my service process with detail. I will definitely ask for him on my next Subaru service.
Great customer service. Brought car because of a couple of recalls. It took sometime because one of them was more tedious. They warned me before hand. Happy to have my car back on the same day!
Alex our sales representative did an extraordinary job showing us the Subaru that fit our needs. He was very knowledgeable and professional. We left the dealership happy with our new Subaru.