Incredible customer service. Always extremely kind and accommodating. Very professional staff.

The repair work is good, but they operate on Miami time, so dont expect them to meet any deadlines. In addition, their shop is filthy and when you get your car back, it will be dirty. They try to make up for it by detailing the car, but left the engine bay caked in a layer of shiny, slimy and dirt-attracting cleaner.

From the moment I entered I was greeted by professional and friendly front desk staff, who then walked me over to my customer service rep Zoe. I had just bought my new car and had an accident 5 days later... I was devastated and Zoe put me at ease and kept me updated every step of the way!! I could not have asked for better service. Although I hope to never have another accident, if I do I’ll definitely be back to Lexus of Pembroke Pines !! From the customer service reps to the management staff everyone I encountered was friendly and helpful! They have earned my business for life!

Both Nick Taylor and Joel were excellent. I find customer service experiences to be mostly horrible these days. But Nick and Joel made me pleasantly surprised. They were real in their demeanor (not fake-sounding pleases and thankyous, but normal-acting people that made me feel appreciated for my patronage, comfortable that they were being honest with me, all while not putting up a facade), and, I left feeling good about my decision to leave my car with them. I have not gotten my car back yet, but I imagine the service provided will be as excellent as the service I have experienced so far. Thank you Nick and Joel.

I’ve to drive all the way there because I need a quote. Toyota sent me to them. I was first in the morning and they attended me after 30 mnt from the opening. The manager told me I’ve to leave the vehicle for 1 week, rent a car, once they take off the part of the car they need to repair it because it would have been impossible to assemble them together again. They also told me I would have been provided with a quote that I never received.I got an other estimate later on from an other company. They did everything in 2 hours, they put back all together in my car, and they even dropped me off at home without taking an Uber or rent a car.

You can get a pretty good deal from this dealer. Best recommendation I can give is to stay away from that Indian manager. And try not to give him your car keys if you are trading in. Guy play games that are not professional just be careful and try to deal with someone else.

DO NOT TAKE YOUR VEHICLE HERE. Unless you want your time and money completely wasted. Had my car for over 30 days for a simple front end repair, had to track them down multiple times to get updates, zero communication. Delayed delivery multiple times. Said they would pay my rental car beyond the 30 day mark due to their delays and then my credit card was still charged! Want to speak with the manager Roy or my repair “specialist” Nick. GOOD LUCK! They are never available to take a call, woman at front desk continuously makes excuses for them. 4 days of left messages and still nothing. These guys are THIEVES. Take your business somewhere else.

My experience with Lexus of Pembroke pines collision was excellent CARMEN LUNA again CARMEN LUNA went over and beyond very nice decent honest knowledgeable person. I had a small scratch prior to my accident on the right side of the rear bumper and she had them take care of it for free. The whole process was easy and fast i had my car back with a week. The workmanship is 5star couldnt tell the car was ever damaged and it has lifetime warranty. (Im a veryyy picky person who pays attention to detail) and Im very pleased and impress. Again thanks lexus of pembroke pine COLLISION and carmen luna

The service is good, they keep you informed as the work progresses.

This place is Amazing!! The owner is Super friendly and the work is done quick, clean and professional. Not to mention they are very fair on price!!Love these guys!!! Highly Recommended!!!

The car business is full of crooks. Excellent service is hard to find. Lexus of Pembroke Pines is no exception.

This by far has been the absolute worse place to have your car serviced. My car has been with them for over two weeks and the manager Mr Roy Lee does not answer calls nor will he call you back. If you’re expecting good service this is not the place to go.

The staff at Lexus of Pembroke Pines was extremely professional. They inspected my car in no time and provided me with an estimate in less than 24 hours. Once the work order was approved they kept me informed at all times. They delivered as promised.I would recommend this service/collision center for any car, not just a Lexus. Congrats to management for a very well run operation!

Manager Roy Lee and Jacob are very rude individuals. They Scream on the phone and dont’t let you speak. If you are looking for a fair price this is not the place to go! Super unprofessional.

My experience at Lexus of Pembroke Pines Collision Center was made exceptional because of Lisa Lopez, Customer Service Specialist. Throughout the registration process, Ms. Lopez was professional, knowledgeable, helpful and patient. Lisa’s kindness and her congenial manner made the entire process pleasant as well as informative.

Had a coolant issue with my Lexus I needed checked. Gave Lexus of Pembroke Pines Collision Center a call and they told me to come in the next morning! Was very helpful and thorough throughout the whole process. Definitely recommend this place for your auto needs.

Worst service experience ever. Be AWARE if you have a car accident! This place will take several weeks to repair your vehicle. They took over five weeks to repair a door. I called the manager twice and he was never available. Lexus of Pembroke Pines and the Collision Center offer poor quality service to customer that are expecting the highest quality service and experience possible is such expensive cars.

The service here is outstanding and professional... Johnny at the express service station is helpful, knowledgeable, efficient and very polite... The garage is clean and I love the detailing service also😊

Zoe Green and Roy Lee were truly professional. Would not hesitate going back to this establishmemt.

This is the second time Ive had to take my cars for repair at Lexus and I always go see Jessica, she keeps me informed of the process through email and text and is extremely knowledgeable in all aspects of the collision process. I highly recommend Lexus of Pembroke Pines Collision Center and not being biased towards any other staff members but I have had a great experience in dealing with Jessica the times I have taken my cars there and therefore recommend her.

I took my Lexus on May 2, 2019 to get it repaired after a collision. It took about 3 months to get it repaired. Staff constantly lies and treats customers extremely disrespectfully. When my car was delivered, it was out of alignment, a door handle was missing, a part from another car was inside my trunk, the car stinks to paint chemicals I havent been able to remove, not to mention that the finishes were horrible. In addition, when I took the highway, the car started making a very disturbing noise coming from one of the wheels. Took my car back to the shop and they said: no worries, it is just a baring. Thus, I contacted Lexus Corp. (headquarters) and they explained me that even though this body shop carries their name, they are not affiliated in any way to them. Then, I emailed the body shop manager, and even cc Vladimir Keslin, General Manager; as of today no one replied to my emails has been received.One morning while sitting at the lobby waiting for help, 2 more people were complaining about very similar issues. Please! do not get fool by the name or the constant phrase they use OUR QUALITY CONTROL. This place offers one of the most disrespectful and unprofessional services I have ever experienced.

I had a great experience with Lexus for the second time. From the front desk passing every little message on when I was unable to speak wit Carmen. To Carmen keeping me very updated step by step on my car through email and calls if I didnt respond to my emails. Also, any question Carmen didnt know (like about car parts and how the repairs were being done) Richard was able to answer and more. They were both very knowledgeable and had great attitudes about working for Lexus. SUPER SWEET!! I would ask both of them to help me if i ever had to return. My car turned out like brand new (Richard was very on top of it) and I am very pleased. They detailed the front of my car seats as I asked and they were not able to get all the stains out and because of that they didnt even charge me. I was very happy with the customer service and result. Great team Lexus and thank you for a pleasant experience.

My car was recently repaired at Lexus of Pembroke Pines collision center after a hit and run. Such an annoying thing to have to do since it was not even my fault and I had just gotten my Lexus fairly recently. Rodney and Lisa were great. They kept me informed and got my vehicle back to me in no time. The paint work was amazing. (my car has that pretty glitter in it that such a pain to make sure it matches). I had a small minor issue with my windshield but I brought it back; Rodney met me personally up front to take care of it. Just something that needed to be cleaned and I had it back within 5 minutes! Truly amazing customer service!

Took my vehicle here to get repaired and they somehow made a bad experience a pleasure to deal with. The receptionists were very knowledgeable and helped point me in the right direction and my advisor kept me updated and explained everything to me with each update. They did and excellent job on repairing my vehicle. I will definitely recommend this place to my friends and family. A+ customer service, quality, and experience! Thank you guys for taking such great care of me and my car!

Horrible and rude staff, Overpriced and If you have a insurance Claim do not come here! They will over charge the insurance and make you pay the remainder!!! Horrible and overpriced!

My experience with Lexus of Pembroke Pines Collision Center was first class in every aspect from the front desk and throughout. I would like to express my appreciation to Carmen Luna the Customer Service Specialist for keeping updated on each phase of the repairs. She is very extremely knowledgeable in her position and professional. Thank you all for a wonderful experience.

Worst service experience ever. Alex the service advisor for Allstate was horrible. Zero empathy for any customer and the rest of the team just look at you saying oh well you have to get used to it. The car broke down in 6th gear on a bridge at 60mph and almost killed my son. A 18k repair on a 20k car. Please do yourself a favor and don’t go here!

A few years back, I had a bad experience with Lexus of Pembroke Pines. I promised never to go back. A few weeks ago, I was involved in an accident. No one was injured but my new Accord was severely damaged. My insurance company recommended Lexus of Pembroke Pines. I decided to give them another try, with great hesitation. I was helped by Rodney. I informed him of my past experience with them, but he reassured me that he would do everything in his power to make sure I was 100% satisfied. He did just that. He empathized, was very kind, extremely professional, and contacted me at every step of the repair process. Not to mention the repairs were flawless. I hope I never need repairs done to any of my vehicles, but if I do, Ill see Rodney.

Super friendly staff, clean facility, and trustworthy business.

I want to THANK 🌞🌝 Ms. Patricia Torres, office members & repair mechanics for the EXCELLENT job performance. Patricia I want you to know, you are very professional & you made me feel as though Ive known you for a long time😉. It was a pleasure doing business with you. Thanks again Grace Perez😉

I brought my LS 460 to Lexus collision center for repair and paint job. I was met by an awesome rep Jessica Garcia. She and her manager Roy gave me a good customer service. That is exactly what you expect at a Lexus dealership. They both went beyond their duties to ensure I was talking care of. I would d definitely recommend Jessica Garcia.

The experience at Lexus Collision was very good. Ricardo kept me up to date through my e-mail. If I had a question a call to him always brought me up on what was going on and time estimates. The ladies at the front desk were very helpful at drop off and pick-up time.

Worst service ever. I had Alex rep. He didn’t call after he promise to call me back right away. It’s been 4 weeks and everytime I call they have no answer for me. Manager apparently too busy to be bother. 4 weeks and still no answer of what’s happening to my car. This place is horrible, Do yourself a favor and keep your sanity by avoiding this place.

I brought my wifes car here for some collision repair. It was hands down the best customer service experience I have had. It is night and day compared to the last place I went, Miami Lakes Auto Mall. Pembroke Pines Lexus collision is top notch, organized, informative, and keep you updated along the process. You can trust these people to fix your car promptly and reliably. I would recommend these to anyone and everyone that needed a place to go. My service manager was Ricardo, he was spot on with details every step of the way and worked with me as I had to be out of the country for two weeks. Thank you

Amazing family owned shop. Fair priced, honest and everything you could want in a mechanic.

I was rear ended on my vacation and i am out of state. The team at Pembroke guided me through the process, helped with the insurance apprisal and Enterprise is on site for rental cars. I was kept informed of the progress of the repair via email and telephone. I highly recommend this Team for all your repairs

Service and attention to detail was excellent. I would strongly recommend this repair center to anyone in need of auto repairs.I would also like to acknowledge the pleasant and exception service provided by my service representative and Carmen Luna. She was extremely efficient and made clear all the details involved in the process. She kept me informed all along the way.I rate her a 10/10 in all aspects of my experience with her.

I had a great experience with the collision center. From them setting up the tow truck and picking up my car and Carmen my advisor keeping me updated all throughout the process of my car being repaired. The service is the greatest and I would recommend them to anyone in a heartbeat!

The worst service. They had our vehicle for over two months. They do not communicate in a timely fashion. I was told I would be given a two hundred dollar discount on my deductible if I waited a month to bring my vehicle in they only honored that on one of my claims. I had to pay for two months of rentals and they only helped with two days rental. I have emailed and complained about their timeliness and it has been three weeks with no response from the body shop director. I was kept on hold for over 13 minutes to be told the manager was busy and could not speak to me. I have even tried to call Lexus corporate offices for assistance and to find out why they had my car so long. I was told they could not help me because I do not drive a lexus. Lexus had no problem taking my money not being a Lexus car owner, but has a problem solving my issue because I amNot a Lexus driver. I am still waiting for the manager and/or the director to return a phone call or email. I do not understand the point of their satisfaction survey being that they do.

Love this company and they treat you with such respect and they take very good care of you. My rep Siary that helped me was amazing. She kept me up to date on a daily basis with the status of my vehicle. She respond to all my questions and concerns within a few minutes and sometimes even real time. I recommend them for any and all your collision needs 👍🏾👍🏾

I have been at Lexus of Pembroke Pines Collision twice in the last year and they have provided excellent service. In particular, Rodney is always willing to help and maintains a professional work ethic throughout. From receiving my car to notifying me each step of the way and doing walk thru for client approval, Rodney does it all and is very approachable during the whole process. The repair quality is exceptional and I can safely say that both experiences has exceeded expectations.

I highly recommend this place! A family mememe was involved in a car accident and Jessica did a great job guiding us thru the whole process. She also assigned our case with Rodney (Lexus rep) and he was great too! They both were very friendly and professional. I will definitely come back here when in need of a reputable body shop.Thank you guys again! You were both GREAT!

My overall experience was amazingly outstanding. Rodney Martillo kept me informed throughout the whole process about my vehicle through the very end —as well as intermediaries with the insurance company. Job well done Rodney!

Took my car in after I was hit and Jason Baker from Collision Department was amazing. All I had to do was drop the car off he took care of the rest. Contacting the insurance company of the other driver multiple times and emailing to make sure I got everything I was entitled to. When IO picked up the car it was like new and very friendly staff. These guys are the Justice League of collisions. Thanks again Jason and Lexus of Pines

Customer service and efficiency of of Roy Lee and his staff were exceptional. My car looked brand new after repair was completed. I loved the fact that I was kept abreast of each stage of the repair process. Definitely 5 stars from me and highly recommended for the future

For some reason my insurance company told me to take my vehicle anywhere but Lexus but Im happy I took my car there for repairs. A very good friend recommended me to pay their collision center a visit. My insurance company had told me to take it elsewhere. I was amazed at the professionalism displayed and how great they are at their craft. (All their work is guaranteed with a lifetime warranty). The customer service that was given to me was phenomenal, and I hope I never get into another accident again, but somehow they managed to make it into a very positive experience. The repairs exceeded my expectations and were done in a timely fashion. I would definitely recommend this shop to anyone in the area. They had absolutely turned my nightmare of a car accident into an experience that was as pleasant as a car accident could ever be. Happy to have my car back looking good as new.

At 48 years old, I had my first car accident. I was anxious and Rodney at Lexus of Pembroke Pines Collision Center made my repair experience seamless. He explained everything to me, kept in contact with me regarding the progress and I am happy to say that I picked up my car and it looked brand new. After being in a car accident, I am happy with the repair and service I received. Thank you to everyone to worked on my car. thank you Rodney for your professionalism. Great work!

Great service my car looks like new was very happy with the work. Ill will be returning soon cant wait thank you Jason b. For all your help.

Excellent service and amazing job fixing the large dent in my car. The service manager kept me informed during the whole process from drop off to pickup. Definitely recommend!

It is a total disaster, my vehicle has 2 months and they have not repaired it, the information they give is that the piece has arrived 2 times damaged, the information I have collected, is that the piece is not new and they are looking for it in a jonker, but insurance if they charge as if the pieces were new, I feel cheated and scammed by these people, who already cashed the insurance check. They are catastrophic, I do not recommend it at all nobody shows their faces and they dont respond, they are all irresponsible

Thanks Rodney for the excellent service as my service consultant during the process of my car accident. Highly recommended. It was easy and smooth dealing with the process.

Great attention to customers, good listeners and fast problem solving team. They were very patient and courteous also well manner and kind. Thanks for making my experience a pleasant one. Extra gratitude to manager Cesar Gonzalez.

Amazing experience at the collision center! Jason was my rep and he was great! Car was done perfectly and right on time as promised by Jason!

The service was great! Rodney was fantastic. He got me in and out ASAP and had the car ready as requested. Great Job!!!!

The service adviser Alejandro Bonifazio did a great job and delivered within the time frame discussed and within what was outlined in the estimate I had received! I had a great first time experience here! Side note- I picked this place based on the dealership recommendation.

They are not that good and real slow, ignore their promises I lost money. When I left my car with Lexus body shop I was told that the work is guaranteed and I should have peace of mind. Long story short my $1100 per month lease set there for 4 weeks for damage repair, and when the lease ended Lexus charged me for excessive wear and use saying the repair wasnt to Lexus Standards and satisfaction. Next time you have a repair take it to Audi Mercedes or BMW body shops, they will do it better and faster. Remember Lexus Body shop or service are not the Peace of Mind they are describing. I do have my wifes SUV that I cant wait to return and never ever drive a Lexus again

The people at Lexus treat every car as if it’s their car, which makes a difference. They don’t quit until the job is done, and i really appreciate that. Richard really took care of my car, i pray i never have to go back, but if i do, i know I’m in good hands.

Carmen Luna was absolutely fantastic. She did exactly what she told me she would do. Phone calls at various stage of the repair process. She is sensitive, knowledgeable warm and caring. I would also like to add that the entire process was made so much more pleasant by your entire front desk staff and also by a gentleman named George who is constantly on the move making sure of all of the smaller details of getting cars in and out of the collision center are carried out. All and all, the pain of an upsetting collision was eased by your caring and efficient staff. I would recommend you to anyone and everyone, Many thanks

I bought my Lexus GS 300 new at this dealership. After my not at fault Collison I naturally didn’t consider any other auto body repair shop. As expected the repairs were completed in the time frame discussed on my initial visit. Needless to say my car is showroom new again. Thank you Rodney ( my service consultant) for great service.

I was helped out by Carmen at the Collision center and the entire experience was wonderful! Getting in a car accident isnt always so pleasant but she made it so easy and gave me a piece of mind while my car was at the shop. She updated me frequently and was beyond helpful. I would also like to thank Jorge, the valet guy in the front. With all the stuff i have to carry around for a 1 year old he helped me move most of it from the rental to my car! Made the transaction process as easy as possible. I was also impressed that my vehicle was done so quick especially with them being so busy after all the damages due to hurricane Irma. I would definitely recommended. 10/10

Great service. Carmen Luna was of great help. She kept me up to date with everything that was being done to my car.

Took my 2014 Toyota Corolla that was in an accident, Jessica did a great job in making sure my car was back in factory condition, those guys at the collision center did an excellent job. Highly recommend this palce

The Staff went out of their way to make me feel special. They were fast, efficient, and did a job well done. I would recommend them to anyone needing to fix their car or truck...

The service was amazing!!!! The person I worked with was Rodney and his help was stellar, definitely unparalleled! I left with a smile on my face thanks so much Lexus!

Brought my car here received service from Rodney Martillo. My insurance company was giving me a really hard time, and he took care of communicating with them for me as well as keeping me updated via emails and phone calls about the status of my vehicle. he was willing to go above and beyond to make sure my car was fixed properly and returned to me. Thanks Rodney !!

I had to get my car fixed from a parking garage accident. The people at Lexus took care of my car and never made me feel worried. They are the best

Had an accident around two months ago and got hit right at my right rear wheel terribly and some scratches at the lower panel. I took my car to the Lexus Collision Center at Pembroke Pines and Patricia was amazing; she was a true fighter. I understand the process was not easy as she had to deal with the delays and have to contact and fight with the insurance adjusters multiple times. All because she wanted to make sure that my car gets brand new parts instead of recycled ones as my insurance wanted those to be used and to get all the supplements needed for my car to have it done as soon as possible. I knew from the start that I am in good hands for taking my car at the Lexus Collision Department as they are required to follow the manufacturer (Lexus) safety requirements which is the best.I just got my car today and I am so happy because my car looks, feels and smells like a brand new car. Thank you Patricia and all the entire team! Great job.However, I am giving four stars because they took sooooooo..... long.

I am writting this review to express my utmost satisfaction with exceptional service I received from Lexus of Pembroke Pines Collision Center, especially from Jason Baker and the entire team at Lexus. I was impressed with the efficiency, knowledge and curtesy they handle my case. My car looks like new :) Thank you Jason and all the entire team!

As I am Lexus customer, I can’t accept the type of service that people from this place offer to their customer.Unfortunately I’ve got into a car accident on my brand new car and I decided to bring it here to get the quote and fix it.To start my bad experience the lady named Rute has zero personality and customer service . Ando also she’s not care much about the customer.My advisor ( Mike ) decided after 20 minutes that he was too busy to take care of my case and walked out.Luckily Rodney was there and jumped in, after I’ve called my Sales guy Mohamad ( amazing guy ), and he did introduce me to Rodney.The only good experience that I had was with Mohamad and Rodney.Won’t recommend this place and hopefully I don’t have to deal with them again

I completely satisfied with the service provided by Lexus of Pembroke Pines Collision Center and I want to give a special THANK YOU to Mrs. Carmen Luna. She always kept inform about the progress of my car. She does a great customer service. Sammy Lozano

I took my car to Lexus of Pembroke Pines to have it repaired after a car accident. My experience was nothing short of phenomenal. Siary, the customer service associate that I had the pleasure of working with was very professional and kept me updated throughout the entire process and the car repair was perfect!

Once Jessica assumed responsibility for the repairs and coordination with my insurance company everything went according to plan. Repairs were well done. I cant see that my vehicle was ever damaged.

Took my car here because I have been doing business with Lexus PP for years and always had a good experience. However, the collision center has bad customer service and really dont care. Took them over 3 weeks to fix my car to replace fender and paint the side of the car. Also, they got the color wrong the first time. I would not recommend this place

Working with Carmen Luna was a pleasure from the moment she greeted me until the final walk thru of my vehicle. I highly recommend this Collision Center to anyone who is looking for the highest quality of customer care!

I am SUPER satisfied with the collision repair of my vehicle and the step by step communication updates via text from my Collision Center Estimator, Jason Baker. He texted me with updates every step of the way and managed to get my vehicle in and out in 2 weeks!

They claim they are in the top 10% of the shops around but that is far from the truth!My car was taken to the shop in June and I was given an initial estimate of about 20 days - Rear bumper, exhaust, and a tire was damaged. Just before the deadline, they submitted another supplement to the insurance company stating that more parts are needed without having any idea of when it will actually be done. Finally it took about 45 days. I was still fine with that.The problem was when they didn’t pay for the rental - even when it was because of their delay, and when it was promised. Alex from their shop promised me that it will be taken care of but as soon as I took the car off, he stopped responding to my texts, emails, and calls. He would just not take the call and the receptionist will apologize. This happened for about a month. I escalated the matter and asked to be connected to their manager, Roy. He was not ready to take the call too. I kept calling every other day and these guys didn’t even have the decency to return or attend to my calls. Today I am told that Mr. Roy is an “extremely busy person”. Seriously! His job is to take care of the cars and take care of the customers. I don’t know how someone can be so busy to take care of just one customer’s issues for months!In the two months that I have been trying to reach out to him, he was ready to talk only once. When he talked, he asked me to show proofs of Alex promising for the rental being taken care of. I emailed the invoices and screenshots of the texts. I was told again that it will taken care of, and it’s October now, and I still don’t have my money back. Heck, I don’t even have updates about what the holdup is.Even when my car was delivered the car wasn’t completely fixed. Bryan reached out instead of Alex this time. He was the most honest and sincere guy I met at this collision center. He admitted of the mistake and explained what will need to be done. He also admitted that he would probably not be able to get me a rental for a day when the car will in the shop. However, he went above and beyond and understood my problem of getting home without the car. He finally took care of at least the car and made sure it was OK.The 1 star here is for Bryan, and probably the receptionists that have been patiently taking my calls every day and apologizing.For any future customers, stay away from this place. They don’t even honor their own promises. They have very few good people who know cars. Instead, go to North Miami or even a different body shop. Save yourself from the mental harassment while dealing with the people who are passively insulting. Take my experience and learn!UPDATE AND RESPONSE TO THE OWNER: I was asked to call again. I called four times and still I cant speak with anyone! You guys really need to learn some decency before even customer service.

Horrible! Go to JM Lexus instead. Got rear-ended. Simple back bumper replacement. What was supposed to take 3 Days took 10 Days. Ins. Co only allowed 5 Days car rental. Never got updates from service advisor. Was lied to about status of car. Was told that Insurance co was holding things up. Called Ins. Co and they said they never even heard from the shop. Ins co then started housing shop to get work done. Finally, got call to come pick up car bc it was ready, and that it had been fully checked out. Bull. First thing I checked Was if sensors on bumper worked. Nope. Car had to be brought back into shop for additional repairs. Supposedly for 30 min. Moe Bull. Sitting here for 2 hours and still waiting.

Ricky was able to make the process so easygoing. Fantastic customer service and great turn around time!

Jessica Garcia did a complete follow up in the vehicle and provided me with permanent information about the repair and my chances about picking up the vehicle.Ill take it there as long as Jessica will be there.Mail me if you need a direct INFO about it.

Did a beautiful job. like new! nice people too

Lexus of Pembroke Pines Collision Center was really really on top of it. Their service rep Jessica Garcia kept me abreast of everything. I would give them a 10

DO NOT go to that place..Don’t be fool just because it’s Lexus they are a bunch of liars and customer service is terrible..I have never wrote a review on any business before but believe you me Stay away from that body repair..My car took over two months to get repaired after an accident,after the first 30 days my insurance wouldn’t pay no more for the rental car so I called Lexus and asked how much longer my car would of been be fixed I was told”another 2 weeks”..So I paid $575 out of pocket for another rental still after the 2 weeks my car still wasn’t fixed..Went by Lexus some manager told me they would paid for 15 days for rental car he probably thought my car would have been ready by then.Wrong!..My car still not fixed so I called someone over the phone at Lexus told me”do not worry we spoke to enterprise rental car and they would not charge you a dime again until your car is done we will take care of it”.Lies!..To my surprise right after Christmas Enterprise rental car charged me $1275.71 and I was told by Enterprise that Lexus will not pick up the bill..STAY AWAY from that body shop..and I put money on it all these people here that gave them good reviews probably family members or fake accounts or probably Lexus collision doing the reviews themselves there’s no way they got good reviews or good service that place should be close and trust me I will report it all the way to mayor of Pembroke Pines.

I am completely satisfied with the service provided by Lexus of Pembroke Pines Collision Center and I want to thank Jessica Garcia for always keeping me informed on the progress of my car.

Im going to post the reasons why. The staff is wonderful. I personally will exclude the Eduardo who helped me and kept me up to date when I had my second accident.I cant say the same for the agent who handles Geico claims. The repairs to my 2010 Toyota Highlander took much longer than expected. The repairs were done well and has nothing to do with my rating.Its lack of communication which causes you to be $2,000.00 in debt. My Geico adjuster together with the agent in question are responsible for Enterprise Car Rental having charged me the bulk of the rental fees incurred during the repairs of my vehicle.The Lexus Agent informed me that they would pay for a week for the rental and didnt follow through on their promise. The Geico adjuster conveniently went on vacation when I needed her most.I caution anyone who has geico to watch out for their schemes and to those future patrons of Lexus of Pembroke Pines to consider another shop if you have geicoThank you

Customer service representative has excellent people skills but the service department & the accounting department did an extremely poor job. It became unbelievable hassle to find out when the car shall be ready. When I complained to the management, one of the Assistant Managers promised to call me back, he never did. Car was not even properly washed when delivered. Even the clocks were not properly set and my Radio settings were all messed up. I felt that it was not to the standard of Lexus but a job by a roadside repair man. Extremely disappointed by the poor quality of work.Likewise, the accounting department jacked up the price of agreed upon price without consulting me or the Insurance Company. Suffice to note that Lexus Price was about 50% higher than the market price but I agreed to the higher price for Lexus name which turned out to be a big disappointment. When I found a mistake of few pennies in the bill, the accounting reluctantly fixed it by manipulating the numbers rather than finding the cause of error.To summarize, the whole experience was extremely dis-satisfactory.Piyush & Sudha Agrawal

My experience here was great. They are very nice and professional.

I had a horrible experience over the past 5 days with Lexus Collision. I have had work done there before with great experiences. This time we used Rangel Polonia. He had the worst costumer service. We attempted to call him many times and left messages with no return call back for hours. We told him that the car rental was going to expire on a Friday. On that Friday, we called 3 times without a call back. Finally we went there and the car was no ready. He said it would be ready on Monday. It was still not ready then. We spoke with him Tuesday morning and he said it was being washed. 8 hours later still no call. We called HIM at 5:45 and he said it was ready when they close at 6pm. He never even called us to let us know it was ready! We asked to talk to the manager multiple times and he kept saying that the manager was not available. I have used Lexus of Pembroke pines multiple times to buy a car or for collision and this is not the customer service that we usually see. Rangel should attend customer service classes.

So far horrible service my car was dropped off for an estimate through insurance, it’s been a week and I still haven’t heard anything from them. When they promised to call me the next day, I let a couple days pass I called the shop and left a message, still haven’t received a call back. I have no knowledge of my cars wherabouts.Update - finally got an update on my vechile after almost 2 weeks of not hearing anything when originally I was told I was going to hear an update the next day. The guy wasn’t sorry about the delay he didn’t care at all of how much of an issue this is now. Very unhappy with their costumer service.

Great services! Cant go wrong with Lexus

Lexus of Pembroke Pines has great customer service and a great collision center.

My car looks like new, Carmen Luna was my go to associate and I drove off very happy with my new fender

Great service, always in constant communication on progress of the vehicle.

Great service. Camren Luna and Richard are amazing

By far the worse experience we have ever had especially with Lexus. My wife first brought her car in and waited nearly 3 hours to receive her rental car. We came on. Saturday after being told our car was ready (after 3 weeks due to incompetence) when we walked in and asked the receptionist to get our vehicle she looked at us and said “I’m confused” the next person that came out we asked “is our car ready” her response “I hope so”. Worse experience

I had such a great experience with Carmen Luna and the Lexus of Pembroke Pines Collision Center. I was hit in a parking lot and the people that caused the damage left, I was so upset because now I had to pay for my own damages because they did not have the decency to wait or leave their info. State Farm was great, they sent over an assignment to LPP and Carmen was immediately on the reservation and helping me plan drop off, car rental and explained the entire process.Im happy with the service - we have 2 Lexus SUVs in my HH and Im a Lexus of Pembroke Pines lifer.Thank you LPP and Carmen! :)Jorge Hernandez

Lexus of Pines helped me go from not having a vehicle to an extensive amazing repair 70 days later to a beautiful lucking 17 STI. Carmen my advisor was constantly updating and staying on top of the vehicle. Anna one of the managers went out of her way to help the process as well. The advisors Roy and Luis helped maintain the consistency of the cars conpletion. The ladies at the front when calling all the time helped me so much during the process. They always had pleasant attitudes and never once did I not speak to someone when I called. The whole paint and body also technicians were nothing short of successful putting the vehicle back together. I ever was awarded an oil change which was awesome. I would chose this shop for any repairs. Thanks for the help and smooth process. I am defiantly enjoying the newly revived subaru.

I was assisted by Carmen. I already have the car in my hands 1 day before the established by them. Carmen is a very competent person, attentive, focused, kind, she was in communication with me all the time, I thanks her for the help and I recommend to those who go there to ask for her. Si existieran 10 estrellas se las daria a ella y al centro.

My car was a mess after the accident, and when I went to pick it up it looked new again.Timing was very good and the delivery was before the estimated dates.

Even though I had some issues with the insurance adjustment, they help me and they kept me posted of any change related to my car. especial thanks to Carmen Luna.

The worst Body Shop possible Craig zinn needs to be contacted and informed about his body shop Lexus of Pembroke Pines I brought my vehicle here twice they popped my tire they had to give me a new tire my truck bed is crooked I have a brand new 2016 Toyota Tacoma this is the worst possible collision shop ever Craigs in needs to come fix this the shop had my vehicle for 2 months it should have been in there for one. They do not work with usaa a military insurance company. They didnt put stone guard on properly there is bubbling in the stone guard also the paint that they spray-painted on my quarter panels isnt properly painted it has bubbles