Friendly and thorough, highly recommend.Great front-end service by Elba and and Savannah. Smiling and upbeat customer experience that exceeded all my expectations. This is my third time in for scheduled maintenance and the service department is consistent. Thank you for the great service!
Simply amazing service. Jorge Tocuyo and Elba Navarro were perfect from start to finish. I live in Kendall, about 30 to 45 minutes south of Pembroke Pines, but when youre dealing with honest and friendly people the trip is totally worth it. Got my car as promised, clean and ready to drive. Ill continue dealing with the best service and Subaru people in Florida!
Lehman Subaru changed my oil and filter in Jan. They did not check or adjust my tire pressure as asked, I checked it once I left (my mistake) I assumed all work would have been completed.Car started leaking oil. Called Lehman today, earliest I could get in would be Thursday because they “overbooked”.Decided to call Pembroke Pines Subaru. What a pleasant experience all the way through from the phone call, to Elba my Service Manager. They were able to get me in TODAY. Elba was amazing. She made sure to get the issue corrected and also had the tire rotation performed which I requested. She told me it would all take 2 hours. Apparently the oil filter was put on incorrectly from Lehman. She replaced it at no cost to me and the overall experience was MUCH better than my Lehman experience. I will absolutely only bring my vehicle here from now on. I don’t mind driving 30 minutes to get the level of service I received today. She said it would be all completed in 2 hours and it was. Very happy customer.
Ive been here many times throughout the years and never had a bad experience. Staff has always been professional and courteous!
Came 7am, opened repair Shop 8am, have to wait 2hr and 30mins, never before happened
You gotta get Joe Salerno for your service manager. The guy is top notch and he knows how to work with SOA corporate if you have any kind of warranty issue.
The service guy who took care of me was very helpful and held to his word and timing!!
They have a lack of communication with the client that is surprising. They keep using automated message systems with boiler plate language in place of human interaction and genuine care. Faux Service and care is what you can expect.
Always great Service