This place has been inhabitable for years. Yesterday’s fire was not the first. A poor 6 year old little girl (may she rest in peace) was also robbed of her life at these apartments just this past March. The apartments are in bad condition. They’re heavily outdated. They don’t even have sprinklers! It’s dangerous to live here. Not to mention ownership is trash. Fix the problem or shut it all down!

I am so very thankful for the patience and compassion the Manager Danni has toward my recent setback. My partner recently passed away and I was behind on payment but she took the time to listen and assist me. Because of her I feel that I can continue at Veranda with a sense of belonging. Thank you

Id give them a 0 star if it would let me. The entire time there which was 13 months I had nothing but problems. From roaches to rats or mice. Never attempting to help solve any issue. No hot water for 19 days which at the end of the lease one month remaining they violated and I moved out. They submitted me to collections claiming o owe them $6100+ dollars. They are crooks liars and unprofessional. I would recommend a tent City over this place. Its probably cleaner tbh.

I really like the new management!! if you lived here for more than 3 years you can notice the difference between the previous office staff and the one right now, they really try to help you how they can!!NOW I CAN RECOMMEND THIS APARTMENTS 💯

Really couldnt believe that they smiled and laughed as my daughters walk in the office and then go about telling them that they dont have a apartment. To show. After my daughter called them that morning and ask and they said yes. After the fact that my daughter called 2 days in a row making sure that they did. My daughter has tattoos which I guess told them something about her. So glad this place discriminate against people with tattoos and the way we look. Bunches of SOB

Ms Danni is the best she is always willing to work with you as long as you talk to her she has never let me down!

You have tenants that just had their apartment burned down, cant live in their apartment but yet your still charging them rent? Rent is for the next month.. why would they pay when THEY CANT LIVE THERE!!Care about your Tenants... not the money.

Very pleased with the manager danni She help me get into an apartment within 48 hours awesome Service thank you.

Would love to show you all the pictures of support beams that are ment to hold your porch up but aint but barley attached or the sink thats been flooding since I moved in around June thats just sitting or maybe the fact they will hound you for your rent money and throw a fit on a few $$ mistake on a money order but they let dope users to stay in apts. That are supposed to be getting rented out and fixed I mean if they can be here rent free why we gotta pay for them too why cant we all just get free rent then cant remember the last time I seen a mantaince worker besides in the office getting that good a/c. I do construction work and its to the point that it offends me as somebody in this line of work.

Manager and staff are mindful,care about their residents,and on top of maintenance. Looking for a nice apartment in Pasadena,come here

Very nice ladies in the Office. Danni the new manager is awesome and has fixed all preciosa issues i had

Paid my rent early, have always paid early, the portal that they use still havent posted it, 3 weeks after I paid. Theres mold in walls, wood rotting away, mice, roaches. Theres tons of wrong and not enough right. Maintenance does not respond, I had to do my own pest control, lost food because of the rodents. Stray animals everywhere. DO NOT MOVE HERE!!!!Upd

Well now its a total loss glad I decided to not move there

I just moved in at the end of August and so far its going great! They made me feel comfortable and I love my new apartment. Its spacious. Loving my new floors. The ladies in the office are always so nice. I will definitely be recommending Veranda Village.

Veranda Village is a great place to call home.They shampooed my carpet. They sprayed for bugs.The maintenance is good and the rent is cheap.Thankyou.

Here we are again with no hot water. We had it for not even a full day. And now not hot water again. And they wont even let us know anything. We pay our rent on time too.

I hate that it has no parking for residents that pay rent there. People living in a 1 bdrm apartment and got 4 vehicles to a 1 brdm, how is that even possible. No resident should have to park in the gate if you live on the outside of the gate. My car get broken into because i i cant park in my door, all holy hell will break lose. Its not fair to residents that gets off work late. Yall gotta do better than what is happening now or yall gonna forever get a bad review

The worst apartment complex I’ve ever lived in. I moved in with A/C NOT working. Once they “fixed” the A/C (4 months later) they took back the window unit, only for A/C to be controlled by them the whole time. You’re only able to turn off and on, no control over temperature. I’ve put a bunch of maintenance request, asked them to turn on a/c, they don’t respond. Only for when they want their rent money. I’ve had an officer come by and tell me it’s an unlivable condition and that I shouldn’t have to pay rent and to complain to the city. Maintenance came to remove piece of sheet rock from BEHIND the mirror in the bathroom. NEVER told me for what and why. A/c (behind filter) has started to grow mold, I’ve notified in June and still NOTHING has been done. I personally gone to speak with manager about ALL issues, always promises and NEVER does anything. Roach and mice infestation. Had to clean out my pantry due to mice and heat messing up food. Please save your money.

I have been living here for over a year and I am satisfied with my apartment. The maintenance team completes my work orders in timely manner. The office ladies are always glad to help.

Never hot water sewer always running over cats are out of control

Of course I wake up to take a shower at 2am and there is no hot water I did not hear anything yesterday which was April 25,2021 about the hot water being off on April 26,2021 I cant wait to move out. 🙄

Since the moment I walked in the staff made me feel like home. All my maintenance requests have been done in a timely manner and the outside crew is amazing! I would recommend everyone and anyone to live here.

Great apartments to live in, better that I expected. Friendly staff especially Mrs.Beatrice helped me through everything and went out of her way. Love it here!

Ms. Vargas was very helpful and able to answer all my questions. The complex is well maintained. Thank you Beatrice for making this apartment hunting process easier.

Very pleased with the new staff. Things are getting done. Thanks Mrs. Danni new leasing manager.

1 year of regret*Office staff has poor communication skills.Always paid rent on time, never got maintenance on time.*Apartments are falling apart/ lots of water damage and mold. (Pics below constant water in carpet)Ac was always going out and flooding our hallway and dinning area with water.Smelly carpet was horrible.Sink is always clogged bathroom and kitchen.Sewer back ups frequently.Its hard to be a happy resident when u wake up to water at the foot of your bed 9of 12 months.*Drugs*Vehicle was damaged while parked 2 hit and runs.Worst place I ever lived.I could go on, but save urself money and time rent elsewhere.

My old apartment cheap and a good place to stay its really quite over there

I had a great experience at Veranda Village. Beatrice was courteous and friendly. She made the moving process so much easier.

DO NOT MOVE HERE!! The apartments do whatever they can to make you view a nice apartment but then give you yours all wrong . They never come to fix work orders the apartment next to you will be infested with mice ones downstairs have bed bugs and your have fleas . Once you get rid of one infestation problem it’ll be another . The office lady’s are ugly inside and out especially Rachel she does nothing and messes around with the maintenance men inside the room by the office they will also write you violations on anything and everything even if it’s a lie the second you start complaint on things .

If you want to live with rats go ahead.

This property is nice and quiet with good maintenance, I’ve had no problems while living here. Shakyraw makes it even better when I was apartment hunting she made the process so fast and easy and me being a first time renter she explained things so well with the BEST manners ! Most definitely come see Shakyraw if you’re looking for a new home !

Moved here in October of last year it was fine at first then came the roaches and mice the apartment was kept clean when ever something went wrong they came fix it and it broke again not to mention the constant sewage smell that comes from the busted pipes also the prices are outrageous my car got towed at 3 am in the morning because I wasn’t informed of the new “parking policy” 300 bucks would not recommend

Tho veranda village is not top of the help it does have its pluss. Neighbors who interact with each other, laugh with each other, deal with life with each other. We are all basically in the same boat and we try to look out for one another. Nice! Mark #105

It has been a challenge for society due to the present situation we are living in. Ms Rochelle and staff have made it bareable...the concern they show for the residents is awesome thank you so much for all you do

I went in to tour with Shakyra and she was amazing. She made my apartment hunting easy!

I have been living here with my sister for about 2 years, and since the new management took over, this has been a better and more professional place. Adriana is the new manager and she is extremely helpful! She got all my maintenance issues taken care of and this became a comfortable home for my family!

I absolutely love it. The process was simple and quick. Nydia has been so helpful. Sometimes finding a new home can be overwhelming and she made everything feel at ease. She was quick to answer any questions I had and the apartment she showed me was the one we made our home. The property itself is well kept. Keep up the good work girls ‼️

Shakyra was very helpful and answered all questions! I love my new home!!

My son and I were out looking for an apartment since he is looking to rent. Being that he’s a first time renter, I went with him to help. I have to say that I was extremely impressed with the staff at this property. Angie was very helpful and knowledgeable. The grounds were clean and beautiful and definitely felt safe. We went to other properties in the same area and I was so impressed with the customer service here that I was compelled to leave a review. Very well deserved. Keep up the good work!

I really love all the new changes they are doing here at Veranda Village. The leasing office is always busy but the ladies in the office has always been very helpful and kind and always with a SMILE!. I love the online portal. I can pay online and add work orders. The maintenance team are very sweet and always take care of my issues.

Love the place the office staff very helpful when I call for work orders they always stay on top of getting them done in a timely manner. Love calling this place home!!!!!

Lived there for 2 years and we never missed a bill or were disruptive, but our move out process was so difficult. New management was rude and made every effort to make moving out harder for us than it already was in a QAURANTINE. Took 2.5 months to have A/C fixed in 80+ weather + a month to fix a valve in dishwasher. Jennifer M was best person in office EVER. Personally helped with any issue we had until new management came and she was gone. STOP SWITCHING MANAGEMENT EVERY TWO MONTHS.

I would like the owner to contact me my Gmail is [email protected] I have to discuss some important stuff before pushing further action

The office staff is very helpful. The manager has gone above and beyond to accommodate my needs. The maintenance is quick and reliable. Very happy to call Veranda Village my home.

Veranda Village is such a welcoming community. Beatrice the apartment manager is very professional and is always eager to help.

What a lovely place to raise my family and very sweet staff also.

Staff is very nice new manager Jasmine is very very helpful. Communication is great. If I had any problems they were resolved in a quick manner. Highly recommend now.

Best apartments a great place to call home” Its quiet and comfortable. The people are good. The location is centralized which helps my family and I a lot. Management is phenomenal especially the head manager she always so polite and very professional.

Love the beautiful community great place to raise my children.

The new staff is great. The AM, Darlene, is so nice and helpful. She always makes sure my needs are met and in a timely manner.

I wouldn’t even give them a star... my gf has lived there almost a year and a half and since the first week she moved in she has had a reoccurring sewer issue. Sewer water will back up in her bathroom and closet, and she has been assured on multiple occasions that the issue is resolved but it NEVER is. They ignore emergency maintenance requests and management doesn’t give a damn... I would strongly recommend not renting here

Just moved in and so far loving it! The staff are awesome and very helpful. Really like the manager Angie she’s great!

Friendliest apartment staff I’ve ever met. Went it to tour the complex and was greeted and introduced to both Jazmine and Darlene. Darlene showed me around: Beautiful complex. Can’t wait to get out of my current lease.

DO NOT MOVE HERE THEY LIE TO YOU AND TELL YOU THEY WILL FIX STUFF WHEM THEY DONT MY APARTMENT SMELLS LIKE MOLD BATHROOM LEAKS FROM THE CEILING ALL THE TIME OFFICE PEOPLE ARE RUDE THEY NEVER ANSWER THE PHONE AND WHEN THEY DO THEY LEAVE YPU ON HOLD WORS PLACE EVER I WOULDNT RECOMMENDATIONS TO MY WORSE ENEMY

DO not rent here! Take your money somewhere else. The girls are nice once you sign the contract and after that they ignore you and your needs. Thank God my wife and I lease is almost up!!! RATS MICE AND BEDBUGS STAY AWAY!

DO NOT I repeat DO NOT rent here! All of the good reviews are from fake accounts obviously.I was living with my cousin here due to hard times so I relied on these apartments. The staff is nice ONCE you sign up to live there. After that, they don’t care about you, or HOW YOU LIVE! RATS, ROACHES, AND BED BUGS. The pool is NEVER OPEN. My advice: SAVE UP AND GET SOMETHING WORTH RENTING.

Very nice clean community! The new assistant manager Darlene was very helpful answering all my questions regarding the property and informing me of all the new updates they have recently made, as well as the property manager Jazmine who was very friendly and welcoming!

Was constantly calling not getting the results i was looking for in the timely manner needed but after speaking with the Manager Jazmine everything went smoothly. so glad since the change of management she’s great!

The new manager has came in and made some good changes. She is people friendly and has excellent customer service skills. And I’ve noticed that what ever problem that you may have she tries her very best to have it taken care of ASAP.

Would give this place 0 stars if I could. The new manager is awesome yay. But how many dang managers are we gonna have? She is the 10th manager I’ve seen since I’ve been living here for years. They have not taken care of my MICE problem and Jennifer at the office is plain rude. Do not move here I’m glad me and my wife’s contract is almost over with. If you like living with mice 🐀 and roaches then this place is for you.

I have had issues with my refrigerator for a while now supposedly they have fixed it twice.. well it finally stopped working.. so went to the leasing office to talk to manager and she said she would have it replaced the same day.. that was monday.. soooo they never came.. i had to throw away my food since it spoiled.. i dont like giving negative reviews.. but something has to be done.. ive had to be eating out since i cant keep food in the refrigerator.. i hope the owner read this review.. i cant wait til my lease is done.. p.s... my bathroom mirror fell off the wall.. found it broken on floor.. its been a month and a half and still no new mirror...

The office staff is very professional and helpful!! it looks like this apartments are going to be great !

Very nice place to live and I love the staff very nice. And helpful keep up the good work ladies

The property manager help understand my lease and the staff was helpful too. Good place to live

The women in the office are so pleasant and really care about the residents. Been here for almost two years and this is the best it’s wver been.

Great staff! they fix my apartment on time and offices are very helpful.

Just moved in my apartment and I LOVE IT! office staff is so nice and and welcoming, and the Manager Jazmine is very professional answered all my questions and concerns i had.

Great place to live!!! Family environment and the staff is friendly and kind. Great school district and close to everything... Home sweet home!!!!

I would give a zero if I could I lived here a year ago and my roof leaked I repeatedly made work orders to have it fixed and it finally fell in and flooded my apartment and ruined all my stuff in closet I informed management they were in their and saw the damage black mold was hanging from the roof and the ceiling was black . I waited three weeks and still nothing fixed . I took videos and numerous work orders and trips to the office and I finally had to move out from mold and mildew smell so strong and wet floors . I’m in the process of filing civil on them .. beware of these apartments..

Very courteous staff. Property grounds are well maintained. Highly recommended!

The management team here is very great, anytime I have reached out I received the assistance I needed. And I cant complain about my neighbors either I would recommand my and friends to move here (:

Jennifer made it a easy for me and answered all my questions. This is my first time renting, which I’m a bit nervous, but really excited to be living on my own.

The new management team has made great improvements to the property and staff. Everyone is more responsive and friendly.

Very nice apartments the staff are very friendly and respectful. I highly recommend these apartments :)

Looking for a new home out all places the ladies in this office were so helpful and nice. The new upgrades are so beautiful I definitely recommend this place I will be referring my friend to lease here.

Can the owner of this property please give me a call I moved out 8/31/19! Left the place cleaned out. I been waiting for my security deposit which I should have gotten in 30 days! It’s now November 19th and every time I call it’s the owner SO CAN THE OWNER PLEASE CALL ME ? I respect its a religious holiday for y’all ( that’s what I was just told after Leslie had left me on hold for over 10 mins never coming back to the phone) but waiting 2 weeks from now we will be in December and the Christmas holiday will be the next excuse! I need my money just like y’all needed y’all rent money! Business is business! Thank you

Well do not I repeat do not go for the all bills paid its a catch. Your home will cut off due to lack of the old school breakers they cut off so much we cant cook and have ac or tv running all at the same time the breaker will cut off everything from living room to bedroom very disappointed 😡😡😡

My move in was one of the easiest, staff was really helpful and provided me with all the information that I requested. Thank you!

Enjoyed working with the new management. Very professional and the office staff is very nice and organized.

I have lived here for two years know and Ive never had a problem with them. The staff are very friendly and very respectfull. They help you out as much as they can.

Use this place only as a last resort! They recently put a fixed schedule on the laundry room which is beyond fu**ed up. If youre working day shift, better go wash your clothes at the expensive laundromat, because this one is closed. Ridiculous. If youre paying rent on time, should be able to wash your clothes whenever you godd**n please.

Great staff! Very helpful in the office and great at getting this fixed in a timely manner .

I just move-in and my apartment is a new remodel unit and i love it.

Called to get information and thanks to manger Jazmine, she provided me with everything that I needed! Very helpful and caring person!

Its been getting better. Bad things is office staff changes alot. And we are without hot water quite a bit due to construction. And there is a roach problem and mouse problem. But new owners did,just take over so,we will see how it goes. Im happy so far other than that,

My AC HAS BEEN BROKEN FOR ALMOST 2 MONTHS AND THEY KEEP SAYING TOMORROW AND THAT THEY’RE WAITING FOR SOMEONE.. BUT NOONE EVER COMES TO ACTUALLY FIX IT! WE HAVE CHILDREN AT HOME IN THIS HUMID WEATHER THEY DONT CARE.. DONT RENT HERE

This place is a rip off, after being told I would receive my deposit back if I decided to back out before signing a lease was not a problem by Crystal, I decided to back out after seeing a few unsafe things going on while I walked the property, they lied and told me I couldn’t get it back without a reason why I asked the property manager why and she said “I don’t have to give you a reason I’m the property manager” her exact words she also said “we lost money for holding your apt” when I never decided on a unit and how did they lose money when they gave me about 10 available units to look at. If this is how they treat there residents and handle business then I would not recommend anybody to live here I would definitely not consider moving there anymore myself. Place looks run down totally different from pictures and while I was walking the property to see some of there available units, there were people outside smoking weed walking around like it’s an everyday thing for them to do, then while I was getting in my car to leave because I had already seen enough to know this is NOT where I want to live, I seen some people shouting cursing and arguing next second cops show up smh to much negative illegal activities going on and its NOT safe kid friendly at all. I will be making a complaint to the BBB for sure.

These apartments dont even deserve half a star but i couldnt type a review with out putting a star! Never do i rate anything that isnt worth rating but these apartments are the absolute worst. So i had to express my opinion! My aunt hasnt even lived there a year and has had so many problems. She has had to get AC window units because the air conditioning goes out. My aunt has called several times to the office and they never answer the phone. She has to literally go to the office and talk to someone in person to tell her the problem, then which is never resolved! Maintenance goes once and if for some reason can not do the job they leave and never return to fix anything! It is sad that these apartments are owned by a fancy company but cant even employ decent workers do a job!

The new management team has done A lot of upgrades and take care of all of my requests ASAP. Highly recommend.

Very friendly place to live in, neighbors are nice and management is one of the best

They ALWAYS fix my apartment on time and office people are very helpful .

I love my apt, the laundry is very convient @ all appliances are new @ my favourite part of all is its pet friendly @ will work with 2nd chance leasing

It is so difficult to get a hold of someone in the office to talk to. You leave messages, but dont get a call back. Ill go to the office at 5:30, they close at 6pm, they will have the door locked and turn off the lights as you are knocking on the door.

After the covid-19 Angie barajas has been helpful to work with me thru my rent situations and most of all kind at doing it this is what you call family. I was late on rent and Angie barajas whose the property manager works like a queen and will work with you to stay at the home you admire. She loves her tenants and will will go out her way to make sure you are okay. Thats real manager love

Me and my wife came and got exactly the customer service you’d want looking for a home. Love the manager Jazmine would definitely recommend speaking with her if you’re interested in looking for a space perfect for you.

So many bad reviews due to sewage problems, and management.. for sure I will not be renting here. And thank you to the people for their honest reviews.

Staff is very friendly. Went in today to get info and I had Darlene help me out on pricing. Very friendly staff.

Worst place every don’t even bother to waste your money here . They will do some illegal stuff, Maintance doesn’t fix anything. Also the pictures only are fake they don’t look like the picture at all .

I moved in April 2018. After only being in my new apartment for a week, the sewer backs up into my master bedroom closet. I called and left a message for the emergency maintenance but did not receive a call back nor did anyone show up to wet vac my closet. I had horrible smell in my home for over 24 hours. I called again the next morning and maintenance did make it out. However, the sewer keeps backing up into my closet at least once a week. I have been dealing with this for over 6 months. I have been told repeatedly that the problem has been taken care of but only to find & smell sewer in my closet. Also I have cracks going through my walls due to the foundation. I literally have a sink hole outside my living room window. (Has been 3 months and counting). The lower cabinets are so warped I can’t put anything underneath because it falls over. The cabinets are deteriorating. The resourcing of the countertops are horrible. My bath tub was resourced but feels like it was textured and the painted by hand. CAN NOT TAKE A BATH. I reported a leak in my ceiling above my tub. It is not leaking anymore however I have mildew/mold growing all over my ceiling where the leak was. And don’t try to go to the office after you get off work because they will be gone. It says they are open 9-6 Mon-Friday 10-5 Saturday and closed Sunday. But they are gone before 4:45 pm a lot. JUST ASK ALOT OF QUESTIONS AND SEE THE ACTUAL UNIT BEFORE YOU MOVE IN ANYWHERE!!!!! Here if you pay an additional deposit due to your credit YOU WILL NOT GET THE MOVE-IN SPECIAL!!!! Just beware!!!!!

So #2051 has no AC or hater and they dont fix anything round here I have to keep on going down there to the office and complain to them to fix stuff a around here and then they want me to stay and pay over a $1000 every month for rent no AC or hater at this apartment #2051.