Apartment complex is dirty and not nice to look at. The landscaping is horrible. There is no grass only dirt or mud. Its not safe to walk up to the front door of the apartments because there are no rails just two unbalance steps. There is trash in the parking lot and the dumpsters have trash all around them. I heard that they break into tenants cars and that gate is never locked. I was told not to move there because there are young people that live there that are nothing but trouble. They have parties and have drugs because you see them outside and have no shame at all. So stay as far away as you can. I did!

Came banging on my door early in the morning then decided to let her self in when I was already walking to the door. Not professional at all. Very rude and not worth the money you pay for it. Very small and roach infested since I moved in. Guy told me that I didnt have to pay for my dog and he was cool for that and now he wants to say I have to pay. Yeah no thanks . Dont move here unless you like roaches . Outside if apts are nice but plumbing is horrible and the inside .

Its not horrible, but its also not worth what they charge. The tow truck drivers illegally tow cars, the pool is always closed, maintenance is pretty bad too. The main gate requires a key card to get in, yet the exit gate is always open. Spend a little more and go elsewhere.

The new management needs work. They cant keep up with your payments, they either lose or steal peoples payments, they will not apologize for them being wrong, and you will constantly will receive balance due notices although you do not owe. The manager is never there, they do not answer the phone, they are always short handed and the new staff is terribly rude. How disappointing

Don’t move here! They will find an excuse to keep your security deposit. I moved out of this place back in July and I’m still haven’t received my security deposit back. I cleaned and left the apartment spotless and ready to move in so I know they didn’t keep it because of that. They will not answer their phone even after calling 14 times on the same day so I had to stop by to find out what was going on. I was informed that I actually owed them money because of “utilities”from ONE month. In the time I was there my monthly utility portion was no more than $50 in one month so I was shocked to find out they charged me $135 of utilities. Not to mention, you receive your statement with X amount of dollars due and you make your monthly payment on time just to find out on your next bill that you have $1-$10 past due which made zero sense. The team in the office are a joke as well. Completely unprofessional and not understanding. I was warned by the reviews When I moved in about the no answering of the phones and the roach infestation but damn, it was ridiculous how infested this place is. I even made sure by fumigating and spraying a barrier when I moved in but that didn’t keep them away. The gates worked for a few months and now remain open because they Don’t work

Alot of hidden Fees. Apartments old need renovations, but staff has gotten better and doing what they can.

I moved here recently and LOVE everything so far. From before i moved in to after, the service everyone gives is top notch and i’m so glad to have found this place! Thank you all again for being so helpful. :)

The management staff are super awesome and friendly two thumbs up to Kat our new manager and DeMarcus if theres anything you need they will take care of it!! I love living here nice friendly and quiet neighborhood!

Do not move in!!!!!!!!! I lived the whole time with mold that they never fixed.And update of course you dont see me in the system, i moved out as soon as my contract was over. Was not going to stay at an overpriced apattment that could not and would not fix any issue ive had. The phone calls were never answered even when we would call over 10 times. Ask billie for the letter she sign pointing out everything that was never fixed.

Theres always something happenin

Really nice and quiet. New upgrades and improvements to the complex. Staff is very helpful and friendly. Repairs are handled on a timely manner. Very dog friendly. This is a good place to live. The best part of this place is no roaches!! I moved in July and so far so good!!

It is a very nice and quiet place to live. The neighbors are super nice. The ladies in the office are really helpful and friendly. The maintenance team gets on a work order as soon as they can with an hours of an issue.Honestly I can say I really like it here.

I have been a resident for year and half. I love it here. Its small community, quiet, pretty landscape and every request has been promptly done. Office staff are awesome and maintenance are great. My apartment is cute.

I ABSOLUTELY LOVE THIS PLACE OF LIVING!! IT IS SO QUIET, OUR MAINTENANCE/MANAGEMENT IS AWESOME!!! MY PLACE IS SUPER SMALL, BUT I ADJUSTED QUITE QUICKLY! I DO NOT HAVE ANY PEST ISSUES, NO RODENTS, AND I GOT RID OF THE NATS ON MY OWN, I LOVE IT!NO COMPLAINTS ON MY END

Very nice apartments. It’s been a good year & half.very quiet and never any problems.the front office lady (Maria) is my favorite. very sweet, and helpful.

I like living here. Its small and quiet. The people in the office are very helpful and polite. The Maintenance people are very considerate and are always polite too.

Great staff and maintenance. Great place to live. Good property and safe environment. Gated community and great valet trash.

Elsa, the Property Manager is AWESOME!!! I’m in my 3rd year as a resident. It’s actually a very quiet apartment community with little to no instances of rowdiness. In every business opportunities can come up however, Elsa’s dedication in providing assistance, caring attitude and professionalism speaks volumes!!Thank you Elsa for your WILLINGNESS to HELP😊!!!Merisa P.

I have had a good experience so far. Any problems I had, were swiftly handled by maintenance and the upper office. Definitely worth the price of the unit.

Not good. Upgrades consists of many coats of paint on walls and doors, stainless refrigerator, and marble counter tops. Wall plug outlets are dingy yellow, look like they are from the 1980s. Small dog park, but no area for kids to play. Many kids play in the parking lot which is dangerous. Trash on the ground filthy tenants. Dog feces. Valet trash is mandatory? What a shame how greedy that is. They do not pick up on the days you are actually home the most which is the weekend. The main gate stays open why not leave the side gates open. Don’t recommend.

This has only been my second apartment ever renting and I must say maintenance is on the ball one time is all it takes to make a request, hands down just great service, feels more like a community than a complex!

I dont have any major issues with this property. Yes, I could complain about some things but that goes for any apartment complex. As far as Im concerned, its quiet, the neighbors are friendly as is the office staff. I would recommend this place to anyone in the market for an aparrment.

The management and the leasing agents are never on the same page leasing agents try to charge you more than what your lease States. They are accommodating to some residence but not all. We were in the pool area and watched a man poop on the side of the pool. They also had loud music and alcohol. However when we had alcohol we were told we couldnt and that we needed to leave the pool area. I guess maybe I should have pooped it might have been more accepted. The people that work maintenance do not fix things properly at all.

Worst place to live! We lived 3 yrs here, the 1st year was fine but the 2nd and 3 yrd we move to a different unit and they gave us the apartment in a bad shape and i told the management of that time and show them pictures but they have change management like 5 times and keeps getting worst management everytime. We had water coming from the selling from the apartment upstairs 4 times and they only went 3 times to fix it but they never told me what was wrong! We told them the light from the fridge was not working and they never went to fix it! We told them to fix other things and it took them few months to tell us they would go and fix it but never did.Full of roaches! People breaking in cars! I was finally able to move out this year and i call and ask about my deposit and apparently i owed 394! So i started questioning everything and she finally told me oh nevermind i was checking the wrong apartment! You dont owe anything we are even! When she was sure she was looking at the right info! They only want your money! And most of the 5 stars here is because they were calling us to give a 5 star review but they dont deserve it! Not even 1!

Ive ..been a resident 4 about 1yr im spending my first Christmas here at Ashwood apts! A few issues nothing major! Office staff has been helpful! Maintenance ! Has been on target! With my A/C ! Which is very important to me cause of my over all Health issues! So far its been good! Living in this community!!

Love the new manager. The apartments are very pretty and astonishing. Its very quiet too and the residents there are nice! Good decision on choosing Elsa..

Can’t wait til my lease is over with this place .Don’t try even giving them a chance .They don’t fix things around here .They have a methhead that goes around at 3 am in the morning looking to see if they can tow your car . And they also ask residents to give a good review and lie for them to make this place look good . Im not going to lie for them and I’m gonna be straight up about this place . I also over heard the manager talking to a resident about rat problems . SO ! There’s rats too, even with all the cats around . So don’t move here . :)

I signed 1 yr, lease today. There are several issues that need to be fixed. gutters, land scaping, north fence line and people taking plants, etc. and putting them in front of their apartments. Mary Ann and Tomas are trying to keep the property up but mangement seems to be the problem. Lets try another yr. THERE ARE GOOD THING HERE BUT SCARE TO SAY, SOMETHING MAY GO WRONG,

The staff is very courteous and well informed on the property. The complex was very clean and I liked how they have assigned parking, been here 3 months and havent had no problems yet. The maintenance also works very promptly,the day I put a work order in they are working on it by the next.overall I have enjoyed my stay here

We currently have no A/C and we keep calling the emergency maintenance, no one picks up. we asked the main manager yesterday to fix it and she said they’d be here first thing in the morning, and we’re home and still no ac. We can’t wash dishes for too long because the dishwasher overfills and starts leaking dirty water all over our kitchen floor. The water barely gets hot, there’s no water pressure at all. Horrible experience, & it’s only been 3 months.

Both maryann and billie in the office are very helpful. Maryann always has a smile and sincerely wants to help her tenants.

I was approved to live in a 1 bedroom apartment, but Unfortunately, I did not sign the lease here due to job issues. I wish I was a resident here. Staff in the office were courteous and answered all my queries. Worth renting ! Better than most of the apartments in Pasadena.

I have many complaints about this complex- although it is very aesthetic from the outside, the management is ridiculously awful. When we first moved in they kept delaying the status of our application.Once we got the apartment we had many hidden fees that popped up and the plumbing was messed up. It took weeks for the maintenance to come and fix it. Why? Because the management did not have a master key for our apartment and wanted us to pay to copy a key and get it to them. They charged us for the first month of electricity under their company, even though we gout our own electricity company on the second day of moving in. Not only that, but each months rent had miscellaneous charges tacked on that we were not made aware of until our move out, forcing us to fork over a large sum of money for god knows what. We moved out yesterday and the management still has yet to give us a signed copy of the lease, and we left the apartment spotless but do not get back any part of our deposit. The girl who just moved in next door is having the exact same problems - so this isnt just a luck of the draw. Want to contact the management? Have a nice time trying, they almost always have the after hours recording on during business hours and if you give up on calling and go up there, they will have no problem expressively letting you know how much they dislike their job.I would NOT recommend this complex to anyone. for $820+ a month, its not worth your time or your money.

Every time I need to get something serviced with my apt its gets done in a very timely manner. And on those rare times when Ive had something break at night, on a Sunday, not during office hours, I get a response and its handled asap. The time my kitchen faucet broke is a perfect example. Management has always taken care of my issues and they have been good to me over the years. Im very glad to call Ashwood Park Apts my home

I love living here and love my apartment.

Nice place ti live for a couple or family theres options ;)

Theyre very good at luring people in, but once youve signed the lease, you realize it was all a facade. I read the lease I signed (Im sure they dont expect anyone to do so) so Im aware of the rules and do my best to follow them. One of the major problems here is that none of the rules are enforced except for the requirement to pay rent. They dont enforce the parking rules, even though 4 vehicles were recently blown up in response to a rule being broken. They dont enforce the littering rules so theres trash everywhere. They dont enforce the pet rules so most of the tenants dont have their dogs on leashes and hardly ever pick up their pets feces. There are several stray cats on the property that tenants put food out for so they keep coming back. They dont enforce the number of tenants or vehicles per unit, and the water & sewer is divided evenly between all of the units so one person in a 1-bedroom unit pays the same as 6 people in a 1-bedroom unit. They turn off the water service at least once a week for construction reasons. When you complain about any maintenance issues, they respond with the cheapest band-aid fix possible so that the issue inevitably reoccurs. Theres a huge population of roaches, ants & mosquitoes no matter how often and thoroughly you clean. The pool that they brag about is closed more days than its open. And like all of the previous reviews, management is nearly impossible to get ahold of... they never answer the phone, and the office is usually closed during their posted business hours. DONT move to this cesspool if you can help it!

A whole month without AC, never answer, too expensive for bad service ☹️

Love this place very nice place to stay office staff very understanding and very nice

They are doing awesome renovations to this place. The units are beautiful!

Manager in the office, (Amanda) steals money. First she says your water bill is one rate and, you pay that amount. After you pay she claims that she forgot to add on your parking. Dont move there. Roaches are terrible. Too top it off Amanda is related to the owners of the property and, thats why shes the manager. Amanda resides on the property as well. Her kids run around the property without her supervision. Amanda has it in her mind she can keep getting away with lying and stealing.

Management is Terrible, as well as the new management, maintenance Joe is rude and lazy always lies doesnt even know how to fix anything, had a leak in closet for MONTHS STILL NOT FIXED, I loved this place until my problems became more of a problem, I can not WAIT TO MOVE, this place has potential, but is lacking in the management ECT. You can hardly get ahold of the office, never opens on time nor closes at the correct time, Dont mean to repeat just finally reached the end of the rope! I tried giving them the chance and time to make it right but clearly they do not care, I would not recommend this place, unless it GETS THE MANAGEMENT AND MAINTENANCE IT DESERVES!

Its I beautiful property well maintained. the staff is kind and there Maintaince guy s are on point courteous. My apt is beautiful and i love to invite my friends and family over so proud of my apartment home. Happy resident Calistro Ramirez & fiance Rachel

I used to love this place, then they changed management and its gone downhill since. Management is almost never there and is nearly impossible to get a hold of. I cant get anything done because any time I need to go to the office, the manager is missing and the office is closed for hours on end. I really hate what this place has become. Sorry to be repetitive but I absolutely hate this new manager. Last month I waited nearly 4 hours for her to open the office because every time I checked(in the span of 2 and half hours) the office was still closed. And when asking the manager how much rent was owed she didnt even seem to know and gave my partner a vague answer. Im fed up with this place and I cant wait to move.

Beautiful small communities, the manager Amanda is awesome and really cares about her community. I would say iys2a great place to live offering 1 and 2 bedroom apts are reasonable rates

Great unit upgrades. Beautiful granite countertops.

I live in this apartment and every month I paid $10 for parking the lady in the office make a mistake and my car be toll and I have to pay for that mistake the maintenance is horrible and the receptionist they refuse to give you information about the manager thanks to God three months more finish my contract These departments do not provide maintenance, they change staff every 6 months and they increase your rent every year and they charge you 35 dollars for picking up your garbage from the door, 10 for parking and 40 for waterThank God I left ai and they do not return the deposit

HORRIBLE HORRIBLE SERVICE!! NEVER ANSWER PHONES!! LADY ANSWERED FINALLY AND TRIED TO ARGUE THAT SHE WAS ON VACATION AND NOT TAKING CREDIT OF ALL THE MISSEED CALLS. MANAGEMENT NO GOOD HERE.

The unit upgrades are amazing. Especially those granite countertops!

Really good area the new manager here is nice and this place looks good plus the pool is soo awesome

Amanda is great! Just finished my year. Planning to stay again

I love the granite countertops!

Dont go here. Never leased but got a motel 6 vibe. And an over abundance of people there. Bad for parking and random people roaming around.

Great place to live for a long time all is well at ashwood park apts

Our apartment was infested with roaches. Im giving a 3 star rating because they did let us out of our lease early, but it took forever because she kept trying to exterminate the apartment, but nothing was working. Was supposed to work with us on paying for the days we were there, then turned around and didnt. The one lady that works in there is nice. Amanda (I believe the manager) is not nice, and doesnt care about you. Very loud neighbors and apartment complex. And also, my trash that we paid 30 something dollars for a month in the rent never got picked up.

Love it,

I could not agree more with Chantal! I am a previous resident of ashwood park apts and this place was a dream come true until they changed property management and made Amanda Property Manager. Shes a joke all around and so is the property management company which Ive called several times and left vm after vm to complain about her and dispute charges with not one returned call. The leasing consultant hytzel was previously the housekeeper and amanda was previously the leasing consultant. The previous property manager went with the old company so i guess they just lucked out! There all related/close family friends anyhow. I was told i was removed from my lease under special circumstances after several months of arguing about it only to turn around and find out she had lied im a skip, i guess to get me to stop calling. When I went in the office and asked for the management company i was told they couldnt give me a number, that they didnt even know the number and i could email the property. That they review all the emails. Ive never been more disappointed in both manager and management companies lack of professionalism in such a matter, especially collecting a supposed debt. Youd think they would have a bit more interest in who is representing miller valentine groups properties, but apparently not. Im to the point im done trying to find a resolution and will have to get in touch with the registered agent and subpoena to court the officer who was present when i was promised to be released from my lease. I completely recommend this property as long as Amanda nor Miller Valentine Group is in charge!

Hello to whom it may concern, i moved here from chicago ill around six years ago, only in the past months, i feel good about living here, the changes in the manegment, has help alot. before that i was going run from this place, and not look back. i see it was a good move when amanda took control,smart,willing to see to problems getting took care of, good move shes very smart and nice. good job ashwood park. thank you.

Peaceful

Great place to live

I DONT KNOW TO MUCH ABOUT ASHWOOD.

Lovely place to live.

I think its time for a dip

The manager is a thief a lier they all are on drugs not a good place to live drug infested and full of roaches

Not satisfied AT ALL.

Its oakey.

Looks nice

So far so good

2 expencive!!!

RIP Jared

My experience at Ashwood park apartments is excellent. Congratulations to the office and maintenance workers. It is a very safe place with a good image.

My experience at Ashwood Park Apartments, the information and attention that the attendees gave us was excellent, it was clear and precise. Office, maintenance and localities of this place are very good, because as they described it, the apartments, parking, laundry and corridors very clean. It is a very safe place with a good image. MRS ANGELES BRIONES AND SR GUILLERMO BRIONES