8/9/21 Please consider this a genuine warning. I went over the weekend for a Signature Manicure, Signature Pedicure, Aromatherapy Massage 60 Minutes for my sister and I ($400). Each service was to be the best in house and last approx 60 minutes. Not the case. We were offered a beverage upon entry. However, the wine glass I received had red wine stain on rim. The pedicure chairs are worn out and tattered, remote buttons illegible due to wear. The tubs were water stained and did not appear to have been wiped down (see video/photos) The technicians chairs were worn and stained. The technicians complained that there werent enough supplies in stock. Specifically, towels, nail files, nail polish and that the gel lamps we often broken. Our techs shared nail tools. The towels applied during pedicure were tattered, mix-matched and room temp, not warm or hot. My tech applied a scrub to my feet, my sisters tech did not (same service selected). Both technicians were pleasant, although not highly skilled nor highly professional. The Relaxation Room was clean but barren. The massage room did not have flooring and was not very appealing, overall. (see video) The sheets on the massage table seemed clean (?) but were pilled and worn. There were issues at checkout, due to use of gift certificate. In hindsight, I wish that I had requested a refund en lieu of service. My sister and I received the spa day as a birthday gift from my husband and was planned weeks in advance. So, we were really looking forward to it. Otherwise, like I said, I should have, would have, could have just walked out instead. Please save yourself the loss.Note: if you are a professional technician/masseuse it is in your best interest to seek employment elsewhere. If you are a consumer, looking to receive professional spa services, please seek alternative establishments.

Where do I begin. The Spa Orlando was a great experience. I celebrated my sisters bridal spa day here at the Spa Orlando and it was a great time. The staff were friendly from the moment we entered to the time we left the building. They provided us with a private room that was clean and spacious. The staff were also very attentive. The prenatal massage was wonderful and relaxing. I would definitely recommend this place for a day of relaxation.

*beware of false advertising*I bought the Facial and Full body massage for my mom for her birthday. I picked this place over others because they had a special on their website about how there was a special for the Facial. However, now after the appointment theyre charging me full price and saying that this type of special hasnt been around since June/July. Thankfully, I have a screenshot as proof because I wanted to make sure I remembered everything and being a working student, I like to keep my finances organized. On a positive note my mom (who really dislikes facials) actually LOVED her experience. She had someone named Heather helping her and had a lovely time so that made me really happy.Overall, Im thrilled that my mom had a great time but this false advertising and poor communication has really bogged down the experience. I called them asking for the discount that was promised and the woman that answered the phone was really nice. However, I could hear another woman in the background telling her that I had to have been mistaken because theres no WAY I couldve seen the special on their website, which was a little irritating to say the least, especially when I have proof. And to top it off, I have still been charged full price. Before the appointment I also sent them an email confirming the special and got no response. If this hadnt happened, I would be giving them 5 stars as my mom had a lovely time with the ladies that actually worked there giving her the massage and facial. Side-note: apparently the coffee was also really great. So the staff in the spa and the spa itself are great, 5 stars, but the advertisements and communications a headache.

Very accommodating and professional. I love my tech Josie. She always does an amazing job

We have had an absolutely horrific experience with this Spa. We have been charged for the last 2 months for a membership we canceled in July but by their mistake did not get canceled until August. Regardless of their cancellation policy their manager tried to use as reason for not issuing refunds, I was told by multiple other employees that a refund was actually sent in August and that I wouldnt be charged in September, both blatant lies. I had to reexplain my situation every time I called because despite being told they were notating the account, they clearly were not.None of this would be an issue if the service was actually good but it is a low quality spa compared to other local options, which is why we canceled after the first visit.Edit: Im not surprised that the manager would blatantly lie in her response. My wife actually disliked the service she received (the manager knows this) which is why we called and cancelled the day after the initial service but it wasnt until a month later when we got charged again that we found out they never sent us a cancellation form we were supposed to fill out, we were simply told it was cancelled when we called previously.

My experience here was more than FANTASTIC. The Spa Orlando makes you feel like royalty! Excellent service and staff. Very friendly. I had a manicure and pedicure and I loved how they came out. I signed up for the membership. I totally recommend it.

****UPDATEI received a $1 charge on my Credit card without notification. I know people are charged if they cancel, but I actually received the service and even tipped.I have been trying to reach out to the salon, but there has been no answer........****The service is lovely! Andy and Ana were amazing❤ If you want someone that will actually work on your soles, this place has the staff. They are very attentive. The place does need a little of cleaning maintenance, like chairs and basinets. It seems to be like a deep cleaning issue because I saw the ladies cleaning utensils. Once that issue is solved, this place will reach is 200% potential. I would come back

I have been a customer for over 3 months now and the service I had received is excellent. Pilar take care of my manicure/pedicure and it has been a real pleasure. My nails got healthier and look better thanks to your care. Thanks guys.

Great experience, great service, professional staff. Irie was the best. Will be coming back soon.Thanks.

Amanda is a fabulous technician. The facility is clean and safe. The employees are friendly and professional.

CAUTION! DO NOT Sign up for their subscription until you know for sure that their services will work for you. I had an adverse reaction to a product that they offered as an alternative to gel nail polish, which I know I cannot use. I did not ask for a refund of what I had already paid but I canceled the subscription within the first 30 days. I was told by Amy that I would not be billed further. However, they still billed me an additional $46 siting their policy of 30 day cancellation – Obviously no exception for extenuating circumstances. When I called back and advised them of their mistake, their only option was for me to use the services that I had paid for. Given the allergic reaction, that is not an option. After over talking me, saying a 2nd time that the credit was issued – which it has not – they now just won’t return my calls. Their service is great unless you have a problem. Then you no longer matter. So sad!

My pedicure at The Spa was comfortable and relaxing. The atmosphere is nice, and the staff are all friendly.

I have had a membership with this business for several years. Some massages have been great and others not so good. The manager has always been very kind, courteous and helpful whenever I spoke with her. Because of financial reasons I have been trying persistently to contact the person in charge to cancel my membership for over a month and I have yet to receive one phone call, one email or any communication. Wether this is the front office staff not communicating to the manger or the manager just ignoring my request to cancel, I’m not sure. Yesterday they took my membership fee out because I hadn’t canceled 30 days prior?! This is beyond unprofessional. BEWARE OF SIGNING UP FOR ANY MEMBERSHIP with this business, as they are courteous and quick to sign you up and they make it impossible for you to cancel.

Took my wife here for our anniversary and we had the most amazing spa day. We did the Harmony at the Spa package which was surprising affordable . We did a couples massage, facials and manicures and pedicures. They kept the complimentary wine coming and we also had access to their jacuzzi in the cabana area. Definitely relaxing and four hours well spent! Go see Amy and her staff!

Me- Hi I would like to book a couple massage for my wife’s birthday on this Saturday 07/24.Them- we are fully booked until TuesdayMe- ah ok so.. (and I was trying to go ahead and find a solution or listen what days next week) but..Them- alright bye (phone hanged up)I hope you are always fully booked if this is the way you speak at the phone

I booked a couples massage. I called to tell them we travelled 7 hours to arrive and get started, the traffic made us 15-20 minutes late. I was not prompted that my time for the massage would be cut in 1/2 and also I would be expected to pay full price still. Completely unprofessional. I was not even told that prior when I booked my appointments a month in advance! I also requests two females but did not receive that. I feel the website it completely misleading. That was not what I expected as a “spa setting”. I work at a spa in a smaller town than Orlando that presents itself way better! They market themselves self as the “best massage in Orlando”. I do not believe that to be true. My therapist was very professional and nice. I just do not feel the business provided me with enough information to me about their “protocol” when I called and made the appointment. Was not worth $190 for 30 minutes!

Wonderful staff! I came here for a bachelorette party. They were able to accommodate our party of 6 with a late reservation and made adjustments when some of our party couldn’t make it due to weather and cancelled flights. I truly appreciate their flexibility! They also gave us extra spa accommodations even though we didn’t initially schedule for a spa party. I definitely recommend them and would come back!

My wife and I had a really rough experience here. The time was cut short for us on both massages and facials, and my wifes facial was terribly unprofessional and poorly done. We had pedicures scheduled and paid for but didnt even stay for them due to her frustration with how the day had gone to that point.I had left a very critical review. It took longer than anticipated, but Amy from The Spa (I believe shes the director there) eventually reached out to us to follow up on our negative experience. She was AMAZING, genuinely listening to the details of our experience and responding appropriately. Were scheduled to return to give them another chance in the near future.All businesses have bad moments, or even occasionally bad days. It happens. What matters when that inevitably happens is how your business responds to those down moments. I will update this review once we attend, but the steps that have been taken thus far to make up for our bad time have gone above and beyond. Thank you, Amy!

A great facility with a colorful atmosphere! The people are friendly and professional. Amy will keep you laughing, and that’s all before you even begin service. They offer free drinks and you can’t skip out on the message therapy! It’s a must visit if you are in the Orlando area.

The Spa has been a great experience! They always have great and professional service. Recommend!

It is my first time visiting ORL and I wanted a really good spa day. The Spa did not disappoint! The employees were so nice and happy. From when I walked in to leaving, everyone was so kind. My facial, pedicure, and massage were amazing! The girls were so attentive and asking what I needed. (I had a bad sunburn and they made sure to make me feel comfortable) I wish I could give this spa more stars! If youre looking for a place with wonderful employees and great services, please go here. I am excited to come back!

I absolutely love The Spa, the pampering is amazing and I’ve not run into a staff member yet that didn’t make me smile... Definitely worth checking out.

Wow beautiful ambiance, friendly staff and fair pricing. Hospitality at its best! Grab a gift card on your way outfor an up coming occasion or kick back and relax let them do their magic.

The entire staff is friendly and every time I come I am very pleased. Amanda is amazing and I would go anywhere else.

The Spa was such an amazing experience. Pilar is the best I have ever had. She takes her time and provides great customer service. My mani-pedi was something I got many compliments on. The staff from the moment you book are very professional and friendly and when you come in my favorite part is being able to sip on some wine! Highly recommended.

I was very impressed with this place. Very clean and relaxing ambiance. The staff is very nice, helpful, and professional. I purchased a 60 minute massage. The masseuse did an excellent job, i felt ten years younger. I look forward to the next time i visit. The coffee was very good also.

Took my wife here for her birthday. We were greeted with a warm welcome and drinks. Massage and jacuzzi were great and I enjoyed it so much, but the pedicure went horribly wrong. They don’t have the tools to take off gel polish and did a 10 minute horrible pedicure on my wife. The lady who did mine took so long and was moving so slow I got out of the chair while she was painting and left. Do NOT get your pedicures from here as they have no idea how to do a pedicure.

Place is not a spa like experience. The spa pedicure and manicure is just getting nails cut, shaped and painted. You get a little scrub on your hands then told to go wash them. Then with the pedi they slap a little scrub on your feet and put your foot in the water not even rubbed in. Next cut, shape and paint.

I booked a private party for my daughters wedding. First this place is extremely small and they do not do tips, acrylic or fills.... which they don’t tell you or communicate on their website. The cabana is in the back parking lot, cute but not a cabana. The mother of the groom didn’t get a scrub or anything but a poor polish job on her feet and had to instruct them on how to do a manicure... the girl put lotion on her hands and tried to polish the nails with the lotion still on the nails.The bride and maid of honor had to go to a different salon to get their nails done even though I paid over $500 for a private party for 5. I, the mother of the bride am going to get another pedicure and manicure tomorrow, since my pedicure was so bad and looks horrible.The Knot should remove this option from their list. Absolutely horrible experience for the money.

Had a couples massage with the Mrs. What a great experience. Massage therapists were professional and amazing. We also got a pedicure. All employees were friendly and the space was clean. Def will be returning again.

We came in for a much needed couples massage and I can say the service from the time we walked through the door, to our massages were top notch! We cant wait to come back! Thank you all for a great Saturday

I am currently 6 months pregnant & my back, neck and shoulder areas were giving me a really hard time . My doctor suggested to book a massage . So I decided to give the spa a chance and booked the prenatal massage . I felt welcomed as soon as I walked in & my massage therapist was simply amazing. Literally fell asleep & I’ve been fine ever since . Definitely can’t wait to visit again !

I just found a totally out of this world place to be pampered and melt my stress away!!! I recommend the spa service they are is very courteous and professional and the massages and pedicure are amazing. They focused on my problem areas and really helped me relax.I joined the spa cause of how the staff are nice they know your name when you come in and give excellent customer service. Thank you so much! You made my stress weeks go away.

Everything was AMAZING here!!! Stephanie was so nice and did a great job with my nails and facial and Bryan was phenomenal with his deep tissue massage! The tea they offered was delicious! The front desk was very friendly and professional. I wish I lived in the area...I would be a regular customer!

When being told about relaxing in a Jacuzzi before our spa service, we pictured a Jacuzzi indoors in the AC. But no, the Jacuzzi was out back, in a fenced in yard with an above ground Jacuzzi you would purchase for your home. So we sat in hot water in 90ﾟ weather with not even a fan out there. Then some construction started next door so all we heard was metal cutting instead of being able to relax and talk to each other.The hallway leading to the outdoor Jacuzzi did not have flooring, neither did one of the massage rooms. It appeared they had ripped up tile. They had an area rug thrown down over the concrete floor in the massage room.The girl who did my manicure and pedicure got nail Polish on my skin on just about every finger-and-toe. She used a brush and nail Polish remover to remove most of it but I left with nail Polish still being on my skin/cuticles. Hands and arms did not even get massaged. The foot massage was light and lasted maybe 2 minutes.The pricing didnt make sense for the spa package. When I questioned the pricing looking to understand the pricing system, the manager did not explain. Without coming out of her office or getting up from her seat, she asked if we lived local. I said well like 45 minutes. She instructed the girls at the front desk to give us a free nail service for a later date. I was not looking for a free service; just an explanation of the service I already purchased. I am not going to drive 45 minutes and pay tolls for a bad manicure/ pedicure. I can go to my local salon for less money, get better quality and better service.Very disappointed.

Overall decent visit.. the greeting staff were very welcoming, the nail tech I had wasn’t the friendliest but she definitely wasn’t rude. I enjoyed the aromas that filled the room as it didn’t smell like strong chemicals. My main reason for rating 4 stars would be that my nails started to chip only a few days after my service, I always get and that doesn’t happen so I wasn’t pleased about that at all. Oh also they charge an extra $12 for French on my toes, with regular polish, which I thought was ridiculous. The most I’ve ever paid was $7. Had my gel polish not had been chipping so quickly, I would have given them a second try.

I absolutely loved this spa !!! The women’s lounge had everything from a steam room, to tea, water, lounging chairs with blankets, showers, bathrooms, a spectacular locker room and even bathrobe along with flip flops were provided. For using the spa you also have access to all amenities to the hotel which was awesome. My boyfriend and I bought a 50 min couples massage and we were both 💯 satisfied with our massages. We were very relaxed and happy with the services that were provided. After our massage we went to the pool, jacuzzi and even the lazy river. We were also entitled to a free drink at the pool bar and parking. Because we came in the mist of hurricane Dorian, the pool was not cluttered at all. Unfortunately the pool bar was closed due to the hurricane but we managed to speak to a manager whom redeemed our drinks at the David club inside which was very nice. Will definitely come here again.

This business is a SCAM. They try and convince you to sign up for a monthly membership and you can cancel any time. We canceled months ago and Im still being charged. New excuse every time.I am definitely a member. My husband and I both. Under Lambert. We have called you MULTIPLE times and you STILL KEEP CHARGING us. We have even reported you to our bank for fraudulent charges. You have a new excuse every time. It has been 5 months now and we are still being charged. New excuse every time.DO NOT SIGN UP FOR memberships here!

To be honest, this was my first experience getting a full massage and it was fantastic! My boyfriend and I went in for a couples deep tissue massage and Tiffany worked out my worse knots! The next time I’m in Orlando, I will definitely be stopping by again :)

What an amazing experience! The couple massage was just what we needed on our anniversary. My wife’s nails and feet look and feel amazing. I highly recommend!!

Massage here as a first time guest was better than I could’ve imagined. The therapist was great and listened to my needs. Bryan is phenomenal and I will return

The massage I had was wonderful but the rest of my experience was not.I signed up for a massage membership & was told misinformation pertaining to using the monthly massage as a couples massage. Didn’t know until my boyfriend & I arrived & they asked for his payment. Then we moved & are now too far away so I called to cancel our memberships. It took multiple calls & messages left until they finally emailed me the very simple form to fill out. My boyfriend & I both submitted the cancellation forms, yet I got charged today for the monthly membership. We cancelled a month ago, so why am I charged yet again? I’ll be calling Monday to expect a refund.

We absolutely loved our visit! Our nails look great!

I normally don’t write reviews but I am truly disappointed. I came here for the first time yesterday and got the gel mani/express pedicure which I bought on Groupon. I ended up getting white tips on my toes thinking that came with my Groupon deal but instead I had to pay an extra 12 dollars which was not worth it at all. You all should communicate this with your customers. Now the girl that did my service was really nice but the overall look of my toes and nails is horrible. I should have taken a good look at them before I left but while I was there I just trusted in her work which was a bad mistake on my part. For the amount of money I paid my toes and nails should not look like this!

Worth the membership. Everyone is so kind and nice. Had a membership for over 1 year

Such a lovely, restful experience! Josie and Amy were lovely, and the hot chai tea is 100% the way to go!

This place is just ok. I had a membership here for awhile but recently canceled it bc for me it was a waste of money. The staff for the most part are really nice so I hesitated leaving an unpleasant review but for the sake of being truthful the service (nail service) just kind of sucks. The pedicure chairs look like theyve been through war and many are broken and the manicure area is alarmingly dirty. Also, every visit this year (monthly) the gel and dazzle dry polish did not last longer than a couple days. Gel polish for me typically lasts like 3 weeks or 2 weeks at the very least but here my polish started chipping after day 2. I kept going back thinking it would get better but it just continued to get worse: they half do the manicures, polish barely covers your whole nail, you have to guide the person doing your nails and thats just too much work; I want to relax at a spa not have to micro manage my own service otherwise Id do it myself instead of paying someone else to do it. So overall, the place is ok for a last minute resort just need to get your nails done in a hurry but end result is mediocre at best.

Me and my wife went here for a day of relaxing, and they did not disappoint! My wife got their complimentary wine and I had their tea (which was surprisingly good and from a local tea store). Most importantly the services and the atmosphere were all great, and we will be back soon for sure.

Great spa and so relaxing! Great way to spend a day! You can’t beat the price for a package. Everyone very accommodating and pleasant. Monday was a good day to go.

I cancelled my membership with them and they have continued to charge my card. I have called they return the money after a while and then charge my card again. Now they charged my card twice this month. I had to cancelMy card now to stop them and now I have to fight to get my money back again. This is crazy to have to spend this much time trying to get the money back. Im so angry and frustrated. A update they charged my card now twice in one month and Im not a member I called spoke to Amy who told me that she dosnt see they charged me so it was not them. I told her then its a fraudulent charge and she said yes. I went to my bank filled out a form cancelled my card. Now I still have a visit left for me and my daughter in law well I called today and Amy told me my acct was locked because I went to my bank and reported so its a charge back so now I cant use my last two for her Wedding. I said well I guess Ill have to get my money back on those two also and she hung up on me. Very very unprofessional

I cannot say enough about how awesome and helpful the staff are here!

Have gone twice so far and enjoyed both experiences. Everyone is very accommodating and pleasant. They have a calming, relaxed environment along with complimentary wine and coffee!

Came in for a prenatal massage and wasnt disappointed. From the excellent front desk hospitality to the relaxing atmosphere it was the perfect unwind before the actual massage. My masseuse was knowledgeable, gentle and checked in throughout the process to make sure I was feeling my best. The prenatal pillow cradled my belly perfectly so I didnt have to lay on my side and was able to be perfectly comfortable. Wish they had more locations as I live in NY so this was a total treat while I was in the area. Would highly recommend for anyone especially mommies to be!

Absolutely loved the place! Emily did an excellent job on my facial!! Staff was very friendly!! If I lived in Florida I would be there all the time!! Unfortunately I live in Wisconsin and was here on vacation but if I ever come back I definitely will be stopping in again!!!

Nancy and Allison were incredible! My Mother and I enjoyed a lovely time getting massages and drinking complimentary wine at The Spa Orlando. We will definitely be back :)

The best place to go if you need and want to be relax and unwind.

My friend (visiting) and I both had mani-pedis’ today and the results are awful to say the least. Polish was amateur at best with polish on cuticles and skin, no message, no heel scrapping, no lotion; we had to ask to use the nail dryers. Just an terrible experience!

My mom and sis had a wonderful time today! We spent 4 hours here getting a pedicure, manicure, facial and massage. I can’t believe we haven’t been here before. We will be back !

My masseuse spent the whole time talking NONSTOP (I kept telling him I wanted to take a nap) and telling me how he was genetically immune to COvID. Also he spent the time talking about how he’s wearing the mask for decoration, not to protect customers. Regardless of facts/opinion, this is not an appropriate comment while receiving service during a pandemic in a tiny room. Not to mention, the masseuse gave an extra 30 minutes of free service to the previous customer so my appointment was delayed by 30 minutes! I reached out to management but still have not received any follow up, nearly two weeks later. They’re in a convenient location and have decent pricing but I’d never come back based on the lack of customer experience managment. Front desk staff (especially, Eden) were super nice but that’s not enough to make up for such a disappointing service experience. I wasn’t stressed before the massage, but definitely was after.

My outdoor massage at The Spa has been my little slice of heaven and normalcy during the pandemic.The Spa is an older, but very clean, spot with a mid-century modern vibe. The service took place in their outdoor patio, open air, completely private, and Covid-friendly. My massage therapist Bryan was professional, skilled, but also warm & friendly and wore a mask during the service. Definitely recommend him!There was some construction noise present since you’re outside and can’t control your neighbors, but I didn’t care. I could’ve been on a street corner in Times Square—I was so relaxed and happy to have the stress worked out of my back by a professional for the first time in over a year.There’s just something something more therapeutic, more personalized with massages at a private spa than a chain spa company. If I lived closer, I would have joined the monthly membership, but alas, I live too far away to commit to going once a month; however, I will definitely return when I have the time to be in the Edgwater-area.TL;Dr -Outdoor massage is amazing in this new normal & Bryan the massage therapist was awesome! Can’t wait to return.

This place is definitely a hidden gem!! Amazing service, great prices, and love love love the environment!!! Must go!!!

Ive been going here for about 3-4 years Mae & Josie are always my favorites for the mani/pedi.

Amazing massage with Nancy. The spa is very clean and welcoming. The free drinks and hot tub are the cherry on top. Definitely will be back.

Ana is simply the best! I always look forward to doing my mani and pedi with her. She goes above and beyond! And makes me feel so relax.If you go ask for Ana,you won’t regret it 😀

Excellent services! Very clean environment! From the front desk all the way to my nail tech, everyone was courteous and professional.As soon as I came in and register I was given a tour of the amenities of the facility by the front desk employee then show to a relaxation room until my pedicure tech came to take me to the nail salon area. My appointment was at 1230 and they were very punctual on how they managed my time. The tour and wait time was about 5 minutes.My gel pedicure was perfect, not messy or speedy, their nail equipments were clean and sterile.😌👌🏾👍🏾 The tech opened the packaging in front of me, I was very surprised and glad about that. Normally other places have the stuff just laying around and reuse without disinfecting them.I wish I remembered her name, my pedicure technician was very gentle and attentive. She asked about my preferences and always asked me to move my feet where/how she wants them instead of just grabbing and positioning them herself. Something I really dislike abt other places cause I dont like people touching me without warning. I will definitely go back to her and make sure to remember her name next time.Overall for my first visit to the place I was very impressed with The Spa Orlando and will continue going to them as my go to nail salon as of now.

So relaxing! Booked a package for 6 people for my birthday weekend. Great quality. The spa was clean, the staff was so nice, and I am so relaxed.

Wow wow 👏 What a nice place. Staff was Wonderful..Clean.Nice Place to VIST WILL BE GOING BACK. .

I currently have a monthly membership. Although that has recently gone up in pricez it is still the best value for money.Always great service with more than a friendly smile. Never had a bad experience!!!

If I could give this place more than 5 stars I absolutely would! We received excellent customer service from the very first call to make our appointments to paying at the end of our services. The entire team was welcoming and professional. True rock stars!!! We absolutely loved our experiences. I was looking for a spa that my 7 year old could get monthly massages at, not only did we find the best place but my husband can get his massage while I get my manicure and pedicure as well. My husband and daughter loved their experience and I truly enjoyed mine as well. The prices are more than reasonable and the customer service was above and beyond. Thank you for such a great experience! We will see you again in 3 weeks!

Booked one of the 4 hour packages a little short notice for my birthday, Matt at the front desk was able to put it together for me. My spa day commenced seamlessly with excellent service from the very friendly staff. Everything was perfect, I’m so glad I signed up for the membership as I definitely will be back!

Splendid massage services. Clean and safe feeling. Recommended 5/5

This place is wonderful. We came as a group, had massages, facials and pedicures. Great group rates and we all had a blast. Served wine and juice, treated like royalty. I definitely recommend!

I am in town from New York and came in on Christmas eve to get my nails done. Amy and Matt were so fun and May did an amazing job on my nails! I have been getting my nails done for years, I wish they had a membership for nails in NY like they do here! Thank you all for working xmas eve to make me feel great before my holiday weekend! This is a MUST see place! Merry Christmas guys... you were awesome!

First time going and was super impressed with the place and the staff.Very friendly and so nice to wine down and relax and literally wine down with wine.I gave this place a 5 because I was truly not happy with the outcome of my manicure and pedicure.First it took 3 hrs and looking at my nails and feet looks like I did them myself and I suck at nails lol.But the lady was just super sweet and you can see she was doing her best with what she had to deal with that I didnt want to hurt anyones feelings and left unhappy.But either way It was a great experience and I will try it again.

Very nice staff, I loved the complimentary snacks and beverages, juice, coffee, wine while I waited. I had the mani/pedicure in the tranquility room very nice ambience. I felt truly pampered in my own little oasis. My only issue was that I had to wait about 20 minutes after my scheduled appointment time before nail tech called me in for treatment but it was worth the wait. This is the only reason I cant give 5 stars. However i will definitely go back.

Great nail services, the girls are amazing! Sad I live far away but Ill be back when I come to town. The front desk staff is so helpful and entertaining. Classy establishment, the only happy ending here is when guests walk out the door satisfied with their service.

My friend book and appointment for my birthday it was my first time and the experience was awesome my massage therapist Raz was absolutely amazing he no his job well massage was great I almost fell asleep 😂, tour guide was good, they offered me wine, juice, coffee or water, my friend was allowed to wait in the wait area and was offered wine as well,Definitely recommend this place🍷

Absolutely loved it here. Clean spaces, warming environment, friendly staff. Not to mention jacuzzi! Definitely, did not know of that till I booked, but this place is more worth the price paid.

It was amazing! Everyone was so kind and positive, and friendly! Everything went amazing! It was such a joy!! I definitely recommend this place! I felt so fancy!

Great service, nice people. The couples message was amazing. The pricing was okay.

This place was a great find - Highly Recommend! I had the most relaxing afternoon here!! I was warmly greeted and given a full tour upon arrival - this place is very clean with such fresh vibes and overall just really great quality! I had the amazing 75min deep-tissue massage infused with aroma-therapy by Brian and I left feeling very refreshed and stress-free. Definitely check it out! Can’t wait to go back!

12/10 I would recommend this establishment! The professionalism on all levels of this business meet and exceed any and all expectation! Thank you so much for this experience!

I can’t tell you how relaxed I feel as soon as I came in and how refreshed I feel right after the services I did today!! The Spa was SO accommodating for us as a 3 person relationship too with the outside cabana so it’s safe during Covid too. Everything is sparkling and I definitely recommend the premium membership!

My husband wanted to get me a little spa day for Mothers Day. I chose this location based on the amazing reviews; even though it was a little bit of a drive. I arrive 10 min prior my appointment to fill out any paperwork/questionaire since frequently these places do. I waited 20 min past my appointment time sitting on a very uncomfortable chair(even though they call it their relaxation room) with no update or acknowledgment from the staff as to when my services will start. Needless to say cant recommend. I was the only person sitting there and I had an appt for 3 services; unacceptable.

Wow! Wow! Wow! The towels that were placed on my face Basically looked like they were used to clean door, floors, and chairs & then washed without bleach and placed in heat! Disgusting. Honestly it was the worst experience of a facial in my life. Don’t go, don’t bother, disgusting and unbelievable. I wish I would have taken pics holes in the towels. Sad towels cost $3 for a pack of 12. I can’t believe it. The best part was the discount for the poor service. How wack- then Matt blinks at coworker. He didn’t charge me he says- will see. Horrible don’t go

Relaxing experience with very talented technicians/therapists! Loved it and felt very taken care of!

The Spa offers a wonderful relaxing experience. No yelling between technicians, no blaring music.My mani / pedi was done to perfection! Such a pleasure to be pampered here at The Spa!

Excellent service. Mrs Ana gives a superb service. The best. You can feel she loves her job

The Spa is an awesome place if you are looking to relax and enjoy! Personally I had a manicure and pedicure and their attention was amazing from the moment I walked in! They start with a drink (coffee, water, wine) and are ready for you from the get go. To add to that their nail polishes are great mine lasted about 3 weeks or more!! I highly recommend:)!

I went there very poor customer service. After two really bad experiences for me I cancelled my membership. They charged me again said they had to was policy so ok nothing I could do. Then they charged me again am still waiting on my refund. Called a number of times. I cancelled due to poor service and a girl who did my pedicure was rough because she was rushing to leave. Wouldnt go there again

Had a membership for a few months and only my went 3 times. Decided to cancel the membership but still had some credits. Tell me why I still get random charged on my card? Just got charged $95 today. Because I called to book a massage for a me and a friend. I called in the to cancel mine and still got charged for my friends because they assumed she wasnt going to show up. Now what? Called and they stated that they cant refund it! 😡 Called my friend to tell her what happen and guess what she does not want to go there now and get random charged on her card, so now Im screwed with a -$95 card I was not expecting on my card. Per manager if you schedule a massage for someone it will be on your card, something that was not explained to me when I called to schedule it. NEVER AGAIN! This is just one of the incidents. Ive also had different amount for tip charged to my card 🤦I will have to cancel the card just because of this and other issues.

Just had a great massage from Brian! I’m 35 weeks pregnant and he was amazing. The staff here really goes above and beyond, Andy and Amy are the front desk staff and are the friendliest :)!

I would give it 10 stars if I could !!! This is honestly the cutest and most hospitable spa Ive ever been to!First off, the receptionists are so lovely, made my friends and I feel super welcomed and comfortable, since we were a party of 6 celebrating a bachelorette, they had given us a private suite with wine and other non alcoholic drink options.I had decided to do a facial as a service and the cute Korean lady made my pretty terrible skin due to the Floridian sun alive and new once again.This is honestly THE place to be at whether you are travelling or just a local, I am just simply so impressed by the services hereThanks The Spa Orlando! You guys are epic

I have wonderful nail service. I love this place.

I really don’t like giving companies a bad review but here goes. ***This is not a services rating***On Monday, May the 3rd I was looking for a place to book a massage for my wife and decided on this company due to its good reviews. I went to their website and scrolled to the area (see picture provided) under May Specials / New Guest Specials that states that you can get a 60 minute massage of any kind for $69.95 as long as it’s your first visit and I booked through there with no issue for a massage on May 7th. After this I received my confirmation email and all was set.Fast forward to today May the 8th when I realize I was charged the full massage price of $120 so I call in to see what’s up. The first person who picked the phone up told me they were not honoring these specials on Mother’s Day weekend and that I should not have been able to book through the specials link. She then transfer me to her manager and he tells me that they were not providing single services at all and some were able to go through and no discounts were going to be given for those that did. I asked why I didn’t receive a call text or email about this and he said that at the very top of the website it states only packages would be honored on Mother’s Day weekend. Please see photo below as it clearly just states they are available.Once again I really dislike down voting someone’s business but this is not good business. They could have easily let me know at any point before the massage that this special wouldn’t be honored as well as not allowing it to be booked for said date. I also don’t understand why the manager fabricated what the website says in the banner when I can clearly see it myself. Needless to say the manager said I should have either seen the banner that says it wouldn’t be honored ( It doesn’t say that see below) or I should have somehow let them know that I was trying to get the special without me knowing it was an issue. So I payed full price and was nicely told there was nothing that could be done.***Sorry for double posting pictures***

I couldnt remember what our appt was and we ended up arriving an extra 30 minutes. They allowed us to use the hit tub, after we were right into our couples massage. Such an amazing feeling especially since this was our first ever massage. Thank you for making our experience there amazing.

What a Super Wonderful Experience!! Our three providers were so fun, personal and talented!! We loved sharing our stories and hearing about theirs!! Highly Recommend!! Thanks so much!!

I went for a body massage, since the moment I walk in the staff was very professional and nice.I love the massage.

Wonderful staff and a very clean/professional environment.

The staff was amazing. Allison gave me the best massage ever!