Great experience and a no pressure buying experience. Rick and Sal from Sales did an excellent job and were very helpful in the buying process. Finance office was also very professional and low pressure when reviewing warranties. I would definitely buy my next vehicle from here again.

Scott and I rearranged our schedules to come in and see a specific vehicle listed at this location, and our Sales Consultant Joe was very patient and answered all of our questions. We ended up going back the very next day and buying the car. Joe is great! We also were impressed with Michael’s knowledge about the car! Overall great experience.

I had a wonderful experience buying my Lexus at this location. Everyone involved was so knowledgeable and helpful from the time I walked through the door to finalizing the sale. I will definitely recommend this dealership to all my friends and family.

I had an APPOINTMENT set for 5:30pm. I Even called before heading out to see if the vehicle was Still available before driving out there! It was still available. I Drove 1 hour/48 miles from my location, just to arrive and get Told the vehicle was Sold! No Courtesy of Calling me while in route, No professionalism. I called Twice. Im sure they have Called ID & had my phone number written down. Yes, they are correct that Used vehicles are 1st come, 1st severed, But when you have an appointment set up At least give the customer the courtesy to call & inform the vehicle is Sold. Wasted 2 hours of driving & fuel. I expect better treatment from this dealership. I was wrong. I’ll check other dealerships closer to your area before visiting this one. Congratulations, They played themselves.

Went in to look at a new car and I must say we have never had a nicer experience than we did at Lexus of Naperville. Dan in sales did an amazing job helping my wife and I find the right car and listened to what we wanted and didnt rush to just sell a car. The deliver experience with Michael Comer is one that Ive never encountered. He showed us features to our car we never knew or would have found on our own. He even showed up features on the car we traded in. I dont think youtube videos or reading an owners manual (who actual reads it anyway), could have shown us all these features. Go in today and see Dan and Michael, youll be glad you did.

I wanted to buy a 2021 ES 250 certified car and was running my finance options with my banker for a pre-approval. In this process, while working with the VIN# i noticed the car has an ACCIDENT history. However, when Sal Lala walked us through the CarFax, it was a clean car with no accidents. i.e.. CARFAX shows clean history while AutoCheck shows ACCIDENT history.I was surprised to see the accident reported on AutoCheck with a police report (Case #:SCP21-020092) in the Schaumburg area on 01 May 2021. The iPacket vehicle report also mentions the body work performed with repair order 222244.This is so alarming for me as I never knew a dealership could ignore a car being involved in an accident and still try to sell the car for market price. Especially this car being one of their retired loaner cars, its history should not have been a surprise or something to be unaware of the works performed prior. I understand the car has gone through the rigorous certification process before hitting the lot, but I feel it is still an unprofessional act to not disclose the complete facts.It is just that I expected more transparency and disclosures. Probably these things should voluntarily be disclosed on the website instead of a buyer finding facts during due diligence. I would rather not have driven 49 miles to test drive the car if I had known the history. Accident history may not be a red flag for many but it surely is for me.Also, If I had made the deal and decided to sell the car the very next day, it would only be 70% the value I bought it for as these are sure red flags at the time of trade-in or selling. I always believe there is a brand value for Lexus and I would expect transparency on the so-called no-haggle pricing.

I recently purchased a used Lexus from this dealership. Sal was the salesman, he was wonderful. He was attentive, kind, and very detailed . He made sure I knew everything I needs to know to drive safely. He paired my phone with the car . And even went out of his way to offer a beverage . They were also able to beat my work credit union for financing . When I went to pick up my car it had a big red bow on it . I bought used but it sure didn’t feel like it . I would highly recommend this dealership and Sal he was great !

Nice place. Great customer service. Provide free coffee. Good rates. Fast service. Thank you Mike V for awesome service, will come back

It was a real pleasure working with Hani Dolat when we purchased our NX at Lexus of Naperville. He was extremely knowledgeable and professional. The entire process at Lexus of Naperville was fantastic. Kudos!

Sales team brought their A game and purchased a car in 50 minutes. Staff was incredibly efficient, incredibly polite, and on point. You got a feeling the organization was extremely competent and wanted to do right by the customer. Best auto purchasing experience ever. Hands Down. Oh, the car is great too :)

I just bought a certified Lexus and traded in my 2015 Jeep ... after years of disappointing service through Chrysler-Jeep it was awesome to get the customer care that Naperville Lexus provides. AP, our salesman was professional, polite, so easy going and easy to talk to and work with! He definitely made the process run smoothly and really took the time to get me acquainted with my new car as well as show me around the dealership and service center. My CPO is in immaculate condition (you would never know it was 4 years old and pre-owned). I am so excited to leave behind the Chrysler-Jeep corporation for everything Lexus provides!

Purchased my first Lexus at Lexus Naperville 4 days ago. Started this process in January; took me 2 months to make a decision. Lots of research and comparisons. A.P. Yagnik, our sales person was patient and knowledgeable. I appreciate his ability to answer questions and give his input and his positive upbeat approach. The entire experience at Naperville was great. For me, this was a big decision and investment and I feel good where I landed thanks to A.P. Thank you!

Representative Robin Zachary is a most amiable salesperson. He listened to my needs for an automobile and although the inventory did not have the latest SL500 I was very pleased with my purchase. Lexus of Naperville is a customer first company. Thanks for your help.

I can stay here all day while waiting for my ride to be tuned up and ready for the next 6months/5k miles. They offer free Starbucks coffee (caf/decaf medium roast), bottled water, soda dispenser, popcorn, a small café (I arrived at 5pm on a Tuesday so maybe they close early?), and of course they have an exquisite showroom showcasing their latest models to lure you into buying a new one.

Buying second time at this dealer was a good experience. Sal L was excellent, polite, courteous and methodical. Although I paid the list price, and got free roof cross bars, at the time of low inventory of this particular luxury car, it was tolerable.ANOTHER ANECDOTE RELATED TO INSTALLING THE CROSS BARS:WAS WAITING IN THE WAITING ROOM AFTER A FEW DAYS OF BUYING AND HEARD THIS CONVERSATION BETWEEN A SERVICE CONSULTANT AND A FEMALE CUSTOMER. HE BOLDLY RECOMMENDED SPARK PLUG CHANGE ON A 40K MILE SERVICE SAYING THAT IT IS LISTED IN THE OWNER MANUAL- I HAVE OWNED LEXUSES SINCE MORE THAN TEN YEARS AND DO NOT SEE THIS RECOMMENDATION AND MY SALES CONSULTANT WAS MUM WHEN I TOLD HIM THIS. THIS LADY WAS BEING CHARGED 300+ DOLLARS FOR SPARK PLUGS WHICH SHE PROBABLY DID NOT NEED AND 100+ DOLLARS FOR AN OIL CHANGE- NEARLY 500 DOLLARS FOR THIS SERVICE AND THE CAR HAD AN OIL CHANGE AT 35K MILES FROM THE CONVERSATION I HEARD THAT WAS PRETTY LOUD IN THE WAITING ROOM. MORAL OF THE STORY- BE VIGILANT, AND THE SERVICE GUY SHOULD BE MORE PRIVATE AND TALK TO THE CUSTOMER IN PRIVATE AT LEAST SUCH BLATANT ACTIONS WOULD NOT BE PUBLIC.

I choosing to write a review, something I would normally not do… I feel like I have to share my story though, as I am in complete shock as I write this.My experience with Lexus of Naperville, and more specifically the General Manager, Eric Matway, has been no the oddest interaction I have ever had with a dealership.I will forego the start of the deal, where they admittedly were less than upfront about a few key details I was inquiring about. This being a car I am purchasing sight unseen, from Arizona, there were a few points I wanted to iron out, and that’s where the madness started.Alas, we moved forward… Contract signed, funds from USAA sent, and confirmed received by the dealership… The funds were sent via ACH, as stated by USAA, and personally signed and agreed to by Mr Matway, the GM, per the dealers funding request.This is where things take a more, almost personal turn. I received a call from Mr Matway, and he let me know that they do not accept ACH draws as a form of payment for vehicles. I then spoke to USAA and was able to verify a check could be overnighted, if ACH was returned.His reply: they would not accept any checks from USAA, they will only accept a bank wire?!In speaking not only to USAA, but several other corporate Lexus dealers in my area, this is completely abnormal.This was a certified used Lexus, nothing fancy, possibly the cheapest car on the lot. They made sure to treat me as if I owed THEM something for being interested.I had much higher expectations for Lexus as a brand, choosing to work with someone as small minded as Mr Matway was a poor decision.Mr. Matway has no one to hold him accountable, and that is unfortunate for Mr. Wolf, and his family of dealerships.Lexus of Naperville is not a business I would EVER recommend anyone to frequent if at all possible. The unprofessionalism literally cost me 400$ in a cancelled trip to pick up my vehicle.Thanks for reading!

5 out of 5 stars for this dealership! Walked in looking to finance my very first vehicle and Junaid Ahmed took care of me! Very knowledgeable and honest person making it a great experience! Special thanks to him! Will definitely be returning again.

By far the best car buying experience i have ever had. A.P. Yagnik was a pleasure to work with. Stress free process and was in and out in my new certified Lexus in 1 hour. He even drove the car to my home. Highly recommend A.P... I will be returning for my next vehicle purchase. Great service!

I felt like in a dealership before internet when games were played and time wasted for this sake. Maybe it was just that one individual without experience but thankfully I bought used Lexus at Acura where my experience was amazing, like buying a athletic clothes. Fun, pleasant, respectful and fast.

Stopped by to look at a used car, Hani helped me go through all the process and accepted all requests I asked even putting the car on the lift to check the underneath of the car. He was a such good guy, he was patient, friendly and honest, asking if I needed any drinks, coffee, water, etc. I thought he would’ve given me a cup of water but he gave me a bottle of water. I was taken great care by him, this was the greatest car-buying experience I’ve ever had. I really liked the car, but I didn’t buy it eventually because the price was a little beyond my budget. I felt a little guilty, the whole process was close to two hours. Good cars and great people. I will definitely consider stopping by if I need a second car!! Highly recommend this dealer to anyone!!

I was unfamiliar with my new Lexus and Michael Comer their technical expert spent time with me going over all of the features the SUV had to offer. His knowledge was invaluable on all the capabilities and he made the learning experience enjoyable. I highly recommend him if you have any questions on their fleet of vehicles.

First of all i want to thank Rich for helping me with my car. I cannot thank him enough for going above and beyond for helping me with my car service. He worked with my insurance so well and took his time to deal with the problem i was having. I highly recommend him. He also showed how much he cares with his clients just great experience overall. Definitely will come back there and definitely will look for him again for future transaction. This is my best experience with any dealer services.

We are first time Lexus buyers and are overwhelmed by the amazing service we received from our salesman AP. He went above and beyond to make us feel comfortable with this certified vehicle. I would highly recommend asking for AP if you’re looking into buying a new vehicle for yourself you won’t be disappointed.

The first time I came here for service, I felt like it was a subpar experience. I scheduled an oil change later in the day and when I showed up I was told they didn’t have time to complete it... However, I’m not sure what changed but I worked with Rich in the service department he was great! I was in and out in no time and the price was just as expected. They even performed a multipoint inspection without me even asking! Great service team this time around.

Had an awesome experience leasing my Lexus here and returning it at the end of my lease. Mohammed was extra amazing!!

Great experience purchasing my new NX 300 SUV in Naperville location, I’ve been introduced to A.P. sale representor. He was extremely professional the minute I was introduced to him. He had his own ways to convince me by being very friendly, caring and great communicator. Tbh he was the reason I went back again after deciding to take a time to think. Thank you A.P. and appreciate doing business with you!

We have been loyal and very satisfied customers of Lexus of Naperville for 13 years. Hani Dolat is awesome and the service team always takes good care of us. Highly recommend Hani and the team!

I highly recommend working with Sal. We had a great experience purchasing our first vehicle from Lexus of Naperville that we decided we didn’t want to go elsewhere for our second vehicle. Sal was so pleasant to work with and was kind enough to fit us into his schedule despite our last minute requests. We took a look at a couple vehicles and returned a few days later once we finalized our decision. The whole process went just as smoothly as the first time. I can’t emphasize enough how thankful we are to have worked with such great people at Lexus of Naperville.

Hani Dolat was great! Incredibly helpful and made the buying process a breeze. Thank you Hani!

Just drove about an hour for nothing if u wanna waist ur time this is the perfect place to waist in it

Hani listened to what I wanted in my new car. He was able to understand features that were important to me and then steer me toward two very good options. I ended up purchasing one of the cars-an IS300 and am very happy with it. He took time during the test drive and to outline positives of the car. When I came in to purchase, he walked me through the steps both financially and on my new car. He provided a great car buying experience.

Adding to Nicks already impressive portfolio, here is mine..Ive been in the Lexus family for a number of years and after a short stint of shopping around online, I actually on a whim decided to purchase my first ever new car. Lexus of Naperville was one out of two in my area that had the exact color option and packages/trim that I was interested in. Anyone that knows anyone that knows me, can understand I am quite OCD to the details and its always the little things that matter. My inquiry was responded to by Nick by the very next business day (I inquired online via Saturday or Sunday after hours). I went in on a Monday morning and within 2 hours, I was outside with a new car.The sales experience couldnt have been anything less than that - it wasnt sales, it was the build of a new relationship. Never once did Nick or the finance team try to pressure or annoy me into purchasing anything I did not need nor want. Sure, they did bring up a few items that may pique my interest but that was it. Shortly after my purchase I did notice a very light scuff in the interior, this was remedied immediately and I also have to give my hats off to the service department for their quick and accurate turnaround.This may be the start of a new relationship and Im proud to say it started and was first earned by Nick. Lexus of Naperville has a top notch relationship manager in their ranks, I hope he is going to stay with continued success.

I want to give a shout-out to Hani Dolat for making my buying experience a positive one. Hanis friendliness and patience really stood out, along with his knowledge and superb customer service. As a scrutinizing customer, I felt comfortable the whole time I was with him. He was great!

Bought my used car there. Have to say that it was stress free and quick. The car was detailed clean, new tires and brakes.. Car had no dents or stink inside like Ive seen before during my search. The only thing was their finance department gave me 2% more on APR than other banks. This was their best according to Sherri in their finance department. I re-financed the next day.

The gentlemen that helped me purchase my vehicle was Sal. Great guy. Very professional and friendly. Just got a follow up call to see if everything was good with the vehicle I purchased. Awesome experience !

I had a great experience at this dealer, it was no pressure but good service. Best car buying experience Ive had. I wish you didnt have to go through the whole extended warranty pitch, but overall it was painless and quick. Thanks for everything guys!

Very satisfied with the service. I was greeted by Salavatore Lala as soon as I walked into the door. He also helped with the process of getting me a vehicle. Very professional. I absolutely love my new 2021 Lexus ES 250.

My family and I have purchased 5 cars through Hani Dolat at Lexus of Naperville. We are return customers because of his expert knowledge, matter of fact way of negotiating and reliability. Thx Hani.

Great customer services from initial call and spoke with Brandon, to service my Lexus 250. Their constantly bz!? Appt .are always book. So, make an advance appt.

Friendly over the phone but the prices are very expensive for service

Hani is the reason I deal with Lexus of Naperville, Hes very friendly and very knowledgeable, He will take every step he can to help customer and he make sure that customer will return to him. I have purchase 2 Lexus in last 3 years form him, I am very satisfied with everything.Keep up with good work Hani for Lexus of Naperville.Thank YouBob Sandhu

Thank you Hani. You made my wife and I car buying experience a breeze. It was a pleasure to work with you.

Agreed on the brand new 2021 NX300 OTD price $39500. And make appointment to pick up the car in the afternoon. On my way to pickup the car, 10 minutes before the appointment, got a call from one guy said the car sold??? And offer me the demo car for $2000 less. No thank you. Not gonna do business here ever never. Thank you for turn me down, got same car at Lexus Mcgraith for cheaper

I bought their maintenance plan together with my car, confirming that the plan applies nationwide. Recently, I discovered, via an out of state dealer, that this maintenance plan is willing to cover only tiny meaningless fraction.I asked for refund, and this dealership refunded small depreciated fraction. It turned out that this contract automatically depreciate to $0 in 4 years. If I knew that I would not have bought this service.In the end, I didnt get any service except the first one Lexus motor company covered, and yet, I paid for all the service upfront for nothing, except the refund of less than a quater of what I paid. They ate the remainder for nothing.So if you have any uncertainty that you might move out of state, never buy any maintenance plan from them. You never know what untold conditions might be hidden. Dont trust what you were told just verbally.As a matter of fact, I realize that a dealership is not a place to buy any additional warranties. Check if the warranty is from the manufacturer or an obscure third party company. Even if it seems you might save a small amount of money, you might be better of not sign these kind of contracts paying money up front. Just buy the car, and face the cost yourself later. That would be cheaper than doing it through a dealership, who is basically after your money.

Best experience Ive ever had buying a new car. Everyone was very professional and work with us. They treated you like a friend not a buyer!

Had a great experience : I was looking for a larger vehicle as our family is expanding soon,driving by we de decided to stop and check out the new RX and NX, I was dressed like a homeless person as I was coming from work ( once I stopped at a Mercedes dealer dressed like that - I felt the hard looks and had the feeling that someone will kick me out :) that made no difference in customer service at Lexus ... Scott was the person who assisted me and my wife . He was very professional and spent almost 2 hours showing us different cars in different colors and options . I never had the feeling that he just wants to push me or to rush on decision - zero pressure .Everything was open and the paperwork was fast and smooth, no ratty dealership fees, no pressure on plus sales.On the very next day Scott gladly took his time to help my wife to set up the application, hook up the phone, explain all the features, set up the navigation ( a great after sale service!)Nice and roomy building with a pleasant music, clean with well trained employees, great customer service and open on negotiations! - 5 star dealership !

My immediate and extended family members have purchased many vehicles from Lexus of Naperville. The staff has never disappointed us. My lease was up, and I was very concerned about trading it in during the pandemic. As expected, the service was flawless. Sal, Mohammad, and Tony worked together to ensure my customer experience was no different. They far exceeded my expectations, and I cannot express my gratitude enough. You are the best! I pray you will continue to be well.

Im absolutely happy and satisfied with my purchase my Lexus of Naperville. I was working with Sal and he was attentive and found a Rx 350 that met all of my needs. This was my first SUV purchase and he took me to the test drive area which gave me a great feel on how the SUV maneuvered on various terrains. He made the car buying purchase so easy that time literally flew by. I wont forget to mention that Mike gave a thorough technology presentation of the SUV after the purchase. Overall Im glad I choose to do business with Lexus of Naperville. The customer service was amazing and I highly recommend them.

Great experience! We worked with Hani and couldnt be more happy. He was very patient with me, let me take my time choosing. Answered all my questions and concerns but most importantly he was not pushy like other sales men in the industry. Even the management/finance team were easy to work with. If you want a good experience buying your next car, call Hani. You wont be sorry!

Im a repeat customer at Lexus of Naperville. Very happy with the quality of the product; and totally grateful for the professionalism and service from my sales rep, Mr. Hani Dolat. Fantastic buying experience!

We had a wonderful experience working with Hani purchasing a CPO vehicle. Hani was very patient and explained features and compared models. The sales process was one of the most pleasant - and quickest - car purchases in which we’ve ever been involved. We felt the deal was very fair and are pleased with the new car!

Worst Service Dept I have ever experienced. Leased a 2020 RX 350 and took it in 3 weeks ago for the 5,000 service. I also had a rattle coming from the top of the drivers door and an apparent oil leak with a large spot on my garage floor. I showed the service consultant the pic of the oil leak as well. He called me back indicating they could not find an oil leak and wanted me to see it while they had it on the rack. I told him that me looking at it would not make the leak go away. They also could not find the door rattle. I literally drive it off the lot and the door starts to rattle again. I make another appointment for today first thing in the morning. I am the first person to drop off my car yet I wait 20 mins for the SAME service consultant to come check me in. I tell him it is the same two items. Again he wants to put it on a rack and show me even though I tell him I have to go to work and dont have time. He insists so I end up cancelling my appointment and leaving. AWFUL SERVICE DEPT!!!!! Not what a Lexus experience should be. The Service Dir, Ben did call me and is working to resolve the situation so hopefully this turns out well!

Once again we had an amazing experience at Lexus! Went in to talk to Dan about what we were looking for and possibly test drive a car or two—drove out with the perfect car! The whole experience was welcoming and honest. Would definitely buy from Dan again—and I think my husband will probably be doing that soon 🤣. Thank you Dan!

I went in there ready to purchase a vehicle on 2/27/2020 around 8:20 pm and I dealt with nick who created a horrible experience from the minute he introduced himself. He racially profiled me, I guess he doesn’t like Middle Easterners because he did not want to give me the time of day. It seems like he was already profiling me because he didnt think I was serious about purchasing the vehicle. I told him which car I was looking at, the price and that I was ready to do it and he didnt seem interested at all. He did not feel like speaking to me or showing me the car. As I was speaking to him he had a very demeaning and sarcastic tone. When I asked to test drive the car because I wanted to ensure that there was nothing wrong with it due to it sitting there for 2 months and the dealership keeps lowering the price. He then mentioned that I can not test drive the car until my credit is run. He kept mentioning how the car is at a great price and when I told him that I found a newer one for around the same price he didnt believe me. He sarcastically pulled up his computer browser, looked up the car I was talking about and he then bit his tongue. He then continued nitpicking and looking for reasons why I dont know what I am talking about. Horrible experience, definitely would not go back there and he lost a potential $38,000 sale due to horrible customer service.

Bought a ES300H last August. The car is awesome. I am averaging over 40+ miles/gallon with a very smooth ride in a fun car to drive. My buying experience was top notch. Everyone at Lexus of Naperville is friendly, knowledgeable and helpful. I greatly enjoyed working with Sal Lala, my sales rep. Since this is my second Lexus from this dealership, I know the service department will be equally top notch.

Great experience purchasing a car here. Hani went above and beyond to help meet my needs, I highly recommend going here if you are interested in buying a Lexus!

We have been customers of Lexus of Naperville for many years. Hani Dolat has assisted us with our car purchases and leases. He is a pleasure to work with and very knowledgeable and helpful with our decisions. We also have always had great experiences with Lexus service department.

I am very happy with my purchase of my new RX 350 f Sport. I had a pleasant and professional experience with Mo (sales) and Sean (business). Both handled the transaction with professionalism, dignity and respect. You have definitely earned my respect and my business. Thank you.

Scott Sharrow is always a pleasure to deal with. Just bought my 3rd new Lexus from him. Exceptional customer service and overall experience!

I appreciate their honesty. I came from out of town to buy what was probably their lowest priced care on the lot. The A/C compressor was broken on the CR-V and I might not have even realized it since the weather wasnt hot and I might not have turned on the A/C. However, they told me right up front and lowered the price so I could get it fixed. They could very well have cheated me and I would have had no recourse once I left the lot but, they didnt and for that they deserve 5 stars from me.

I started my car shopping at Toyota of Naperville. DJ Mallard and Erik Heinz were wonderful! I told him I also wanted to look at a car at Lexus of Naperville. Erik made the transition to Lexus super easy. Brittany DatiI met me at the door with a smile! She was so sweet and immediately set me up with Robin Zachary. Robin is terrific! He is knowledgeable, easy going and just fun to work with! We found the car I loved and then the buying process was a breeze! Thank you Robin and Brittany! Really appreciate you both! I’ll be back!! 😊

So happy I decided to purchase my Lexus at this location. The customer service provided by Hani was professional and informative. He was patient, taking his time to make sure I was comfortable and happy with my beautiful new purchase. I will definitely be back.

From the minute we walked in the door, our experience was excellent! Outstanding customer service from everyone on the team (thanks, Dan and Anthony), and a great deal on a pre-owned vehicle in mint condition. Highly recommend.

I recently leased another Lexus from Hani and as usual he was very knowledgeable, professional and cordial, I highly recommend Hani, contact him for your next Lexus you will not be disappointed!!!!

This was my first time at this dealership. The place is clean and contemporary. I was impressed with the professionalism of the senior sales rep Mohammad. He is very knowledgeable about the great RX 350 car I purchased and was patient and thorough in explaining the details about the car at check-out. Finance people are also very helpful. Very impressed with the high-tech touch screen setup on the desk in finance department. I love my new Lexus and I look forward to getting many new cars from this dealership.

A.P. made our new car buying experience very enjoyable. His attention to detail and time spent patiently explaining the features of our purchase was greatly appreciated. Thank you A.P. !

Just got my second vehicle from Lexus of Naperville and had a great experience! They have a reputation for outstanding quality, honesty, and integrity. Ive enjoyed doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new car.I want to express my appreciation to Hani Dolat for making the exploration and decision making process easy. Hani was proactive and pressure free. He listened to what I wanted and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, which allowed me to eventually make a fantastic choice. He’s so professional and so friendly at the same time. Can’t imagine ever getting a car from anyone else! I will go back here again because of the excellent customer service and high quality vehicles.My profound thanks to Hani Dolat, and the entire Lexus of Naperville team.Warmest Regards...Alisher Rahmatov

We recently bought a new Lexus from Lexus of Naperville. Our salesperson was A.P. Yagnik. AP was personal and professional. We had a great experience. He valued our limited time. He explained the vehicle extensively through the test drive, got us the information regarding our trade in quickly and negotiated the price in an efficient manner . He made the buying process seamless. The dealership is very friendly and helpful. We would recommend this dealership .

Just wanted to thank Hani for another great experience. This is my second transaction with him in three years and it is always quick, fair and painless. Great people to do business with.

I live in NH and flew to Chicago to buy a car from this dealer. I cant say enough about how good the experience was made by salesmen Nick Gerlack and Dan Foster (honorable mention to Moh their sales manager too)! Ive bought many cars in my life and most car sales people I tolerated but never trusted! These guys both went above and beyond before, during and the real surprise was and still is how helpful they are after the sale!!! The rest of this industry should pay a visit to Lexus of Naperville to see what a best practice dealership is all about!

So-so service. I understand that during COVID things are uncomfortable at times, but my salesperson was just kind of awkward throughout. Went back again and tried to switch up my salesperson, but didnt workout for me.

Hani did a great job from start to finish. He reviewed key features of the ES in appropriate but not excessive detail. The closing was the simplest I have ever experienced. Great job to the whole team!

We brought our 2016 Lexus at LEXUS OF Naperville and love it! We are not happy with the Tire and Wheel Protection With Cosmetic Coverage Service Agreement.Upon purchasing the car, we were quickly directed to another room where a salesperson urged us to purchase this service agreement for an additional $995. We were verbally informed that this would more than pay for itself...especially when it came to windshield replacement.Well, 3 years later, we need a windshield replacement. Surprise! The plan does not include windshield replacement, only windshield repair. (We should have noted this on page 4 or 15 (fine print) which we were given after we had signed to purchase the policy and under some duress because we only had that day to be able to get this good deal and we needed to leave to drive 6 hours back to our hometown)We were rushed and ill informed. We learned never to purchase any type of protection plan from dealerships. We are not happy with Lexus of Naperville and will not support your dealership in the future!

Nick Gerlak was the absolute greatest and if I could give more stars I would. Our entire car buying experience was the very best from start to finish (and even past that) Nick has continued to treat us like it’s our first trip in and help with anything we encounter with our car. Including, washes, locating the extra key and changing a battery. He’s been forthcoming with information and is all around professional and personable when we see him. Even the associates that we’ve encountered in the service department for simple washes have been a pleasure to work with. We’re forever grateful for all the associates at this Lexus.

I just got my third car from Lexus of Naperville. Throughout, the dealership has been a pleasure. Staff is professional. Sales and service facilities are modern, clean and comfortable. Free car washes are a great perk. Havent had a bad experience in 14 years.Robin Zachary is an excellent sales rep. Very professional and personable.

I’m very satisfied with my Lexus purchase at this location. We were introduced to Hani who was very professional and patient with the buying process. It took us sometime to decide which model to purchase since buying a car is not something easy to do. I would strongly recommend Hani to be your Lexus expert if you ever decide to get a beautiful car from Lexus.

The customer service from the sales department to the finance was very well assisted. Sal Lala was extremely helpful and knowledgeable. He was patient and answered all our questions in detail. We were happy with our experience to the point where we didnt feel any pressure to make a purchase. However, in the end Sal made us feel comfortable and confident to obtain a car that we are ecstatic to have.

Hani was referred to us from a family member who has had great experiences in the past. Once we met Hani we were treated very professionally and enjoyed the experience, there was no pressure to buy or upgrade. He took the time to listen and that’s what we most liked. Thanks for your help.

Fast service. Nice staff

One of the best car buying experience I’ve ever had! Hani was excellent and helped put together a deal on my trade-in and purchase price that I could feel good about without having to haggle or spend excessive time at the dealership. Bought a high quality vehicle at a great price. Would absolutely do business here again with Hani.

Dan Foster is the reason I deal with Lexus of Naperville. Hes friendly and very knowledgeable. He makes the time spent at the dealership, fly by. The dealership is the cleanest Ive seen in my life. If you guys ever go into the hotel business Ill be your first customers. The service department is also a pleasure to deal with, right down to the cashiers. Keep up the great work Lexus of Naperville!

The best car buying experience Ive ever had.Mark Malak is your guy! Super detailed and upfront about everything. And their service is fantastic. Forget any other dealerships, come here and save yourself the hassle. You wont regret it.

Extremely happy I was able to purchase a vehicle from the Lexus of Naperville. Top of the line customer service from Hani. My family had purchased 2 vehicles through him prior, Hani and the Lexus of Naperville never disappoints. Highly recommend.

We went looking on a rainy, miserable Saturday for a new car with no intention of purchasing immediately. Our sale consultant, Robin Zachary, found us the perfect car and made the entire experience stress free. We picked up our new car on Monday night. We love the car and recommend this dealership. The entire process was fairly quick and extremely easy.

This is my second RX350 from Lexus of Naperville. I have had nothing but great experience with everyone at the dealership, especially sales and service. A.P. Yagnik helped me with my purchase this time and I would easily recommend him to others. He understood the features that were important to me and made recommendations based on my priorities. Definitely had my best interests in mind and was so helpful. Well worth a visit to Lexus of Naperville!

I went this week into the Lexus Naperville showroom just to view the new Lexus, a few men standing in the front entrance, but this one salesmen named Hani Dolat approached me and my son and quickly asked with a huge smile how can he help. He immediately showed me the new Lexus and other interest I had in the lot. Well I must publicly say he made my experience enjoyable, he was so pleasant and attentive to my needs. My son and I weren’t just another customer Hani made us feel so welcomed and valued. His customer service exudes what it is to be a great saleseman. I would definitely recommend Hani to friends and family. I had so much fun during my purchase of my new Lexus NX 300. A huge thank you to Hani he made my experience a memorable one and his service was A+.. highly recommendable!!!!

I love my new Lexus! I want to thank Hani for the great experience, he took his time to demonstrate and explain everything. Hani and rest of the team went above and beyond to find the right colors too, I couldnt be happier :) I highly recommend this dealership.

We have been super happy with Lexus of Naperville and our fabulous salesman, Dan Foster. He listens to our needs and finds the perfect car for us. Thank you Dan over and over. A beautiful Lexus, a perfect used Honda CR-V and then another great Lexus. We are so very pleased with the service and care given to us by Lexus of Naperville!! We will always come back for any future car search and have recommended others to come to you. 👍🏻👏🏻😊

My FIL recommended us to go with Dan Foster. We were definitely not disappointed. We called in advance and let him know of what we wanted and when we arrived he had two cars ready for us and we drove out with one of his choices. This is our second car out of here and lord willing it will continue to be.

Recently bought a vehicle from here. It was the smoothest experience I have had buying a vehicle. Walked in and was immediately greeted and directed to Nick Gerlak. He asked what vehicle I was looking at and pulled it around. Told me to test drive it and look at it. No pressure sales. Just asked me if I liked the car and what I wanted to do next. Said I wanted the car and he came back with a offer. I countered and Nick said that was possible. Moe, who is used car Manager, came out and ask for a few things. From test drive to drive off the lot, probably was under 30 mins. Everyone at the dealership that I dealt with was extremely professional. Made the car buy experience smooth. Would recommend Nick and Lexus of Naperville to everyone.

Hani provided great customer. He was very knowledgeable and courteous throughout the entire process. He demonstrated all of the bells and whistles in my new Lexus. Thanks Hani!

We had the best experience with Hani of Lexus of Naperville. Hani was very knowledgeable and friendly and walked us through the entire process. He made an otherwise complicated process seem easy. Hani knew just what we were looking for. We are in love with our new car. We definitely recommend Lexus of Naperville for anyone needing a new or used vehicle. Be sure to ask for Hani. He is the best!!

Had a great experience with Robin Zachary. He has the best customer service skills and made sure we were happy from the start to the finish. Robin was personable and really patient with us. Overall, it was a positive and painless process. This dealership is clean, friendly, and very welcoming. I highly recommend Robin and the dealership.

Purchased CPO 17 ES350. Sal was my sales guy. He was knowledgeable, attentive and very low pressure regarding selling me a car. Took much more of a consultant/educator approach about the different models and features. I really liked that. This dealership is part of the Wolf auto group (Lexus, Toyota and Chevy). My experience a few years ago was also really good when I purchased my CPO Camry. Very nice people to do business with. I also like their test track. Really cool way to put your prospective purchase through some testing without endangering the general population. I highly recommend this dealership.

Yesterday night we bought our first Lexus GX460. The sales process itself was pretty smooth, maybe because I went to check the vehicle a night before and then emailed our salesman all requested paperwork before coming to sign the contract.Was a little disappointed that when we came to the dealership with my wife yesterday we was asked to sign some documents right away without seen a car even everybody new that this is gonna be her ride, and she never saw it. I know - it was dark and rainy outside and they should of bring the vehicle in, but never did.Finance manager did a nice job and we ended up buying some warranty on the truck, even it was in good technical condition- but it still was previously owned.After signing the contract weve been offered to transfer all the belongings from our trade in vehicle to the new purchased OUTSIDE !8pm, rain, wind...After we refused to do so, salesman had to bring the car in. Now in the good lightening we understood why they were always keeping it in the shade:- tan carpet and floor mats were very dirty.- a lot of scratches all over.- light color seatbelts are so stained and greasy that I thought before that they were black.I get it! We are buying pre-owned vehicle, but we are buying it from the Lexus dealership! They could clean the vehicle nice so it would be no shame to put it under one roof with a same brand.Unfortunately this is not all.This morning my wife got a ticket for parking on the street by her office without a city sticker. As we found earlier the old sticker was never transferred on the new car. After I called dealership to find out what was the reason - I was rudely told by the manager that this is not their responsibility to do so. OOOOK, but please why didnt you at least tell me: Hey listen Mr.Max we transferred your license planet only the windshield sticked you should peel off and put on your new car. Or at least: sorry we missed it, but we will mail it to you shortly. Please...Right now we are still exited to own a new vehicle. And no matter the experience still looking forward to enjoy our first family trip...Dear managers!You should not let the brand like Lexus appear in situation like that.Next time please be little bit more professional and have some respect to the people who are leaving your dealership after signing 40K+ bill.Best,Max Ryabchun

Scott is a fantastic salesman! He made the purchase of my new ES350 simple and easy. Very professional! He got me a great deal. I highly recommend him to anyone considering purchasing a Lexus! And I love my new Lexus!

In 2009, I purchased a 2008 CPO ES350 from Nick Gerlick at LExus of Naperville. Nick is now a sales manager there so I worked with a young gentleman by the name of Jay Ahmed. He wwas great to work with, very knowledgeable and informative on the Lexus ES300H which ended up purchasing. The financing of the vehicle took less than 10 minutes and no arm twisting on buying any additional options. I highly recommend the team of Nick and Jay if you are in the market for a Lexus.

Living 2+ hours away Sal was wonderful and personable. Came in before his scheduled shift to meet with us. A few hiccups due to out of state buyer. All issues were not thoroughly addressed making our next trip a long day. But, it’s a beautiful vehicle and it’s a top notch dealership ❤️ See Sal😊

The team at Lexus of Naperville made the car buying process easy from beginning to end. Mike was very thorough and knowledgeable and Sean in Finance was efficient and answered all my questions. Definitely a five star experience!

Apurva and Mohammad were great. They treated me with respect and were extremely accommodating in my search for the right vehicle. If anyone is even thinking about buying a Lexus, go to this dealership and ask for Apurva (AP) and/or Mohammad. Its evident that their focus is more on ensuring a great experience rather than selling.