I always have a positive experience at this dealership, even when I don’t. If there are any issues, the people that work here are always helpful and resolve any issues. It is great that they have a comfortable waiting area and can bring my laptop and work while I am waiting.The last time I was there and a few times before, I have had Robyn take care of me and she is super nice and always very helpful and kind. She is a great asset to this dealership!

We had an excellent experience with Toyota of Naperville. There was no pressure, which was one of the things that brought us from the lot into the door. Our sales rep, Harvey, was extremely friendly and helpful. He spent an extensive amount of time showing us the features of the vehicle and how to use certain features before letting us drive off the lot. We will definitely be back for our next vehicle purchase.

Dealership experience was pleasant. We were given space and time to explore cars and were not constantly pestered by a sales representative. I highly recommend working with Ilene. She is very patient and not pushy. Mukesh, Finance Manager, was very thorough and expeditious with the paperwork. From the sales to the finance team, the members were very comforting and professional.

Got my new vehicle from Naperville Toyota. Big shout out to Ilene – she levels with you to understand the riding needs, style, goals, and helps to make the right decision. I am just glad & thankful to have come across Ilene as our motor advisor. She kept us informed about every stage, and ensured that everything was in perfect order!

I had an excellent experience with Toyota of Naperville. My sales Rep. Harvey has good knowledge of the product and he was so friendly with me. I will definitely recommend this dealership specially Harvey. There was no pressure which is good thing about Toyota of Naperville.

Very clean! Very helpful! Love the test track! Bobby was great! It was my easiest and fastest car buying experience. My wife and I brought our 3 year old son and then even accommodated him. Bobby, our salesman, was extremely knowledgeable and he got all of our needs taken care of.First time buying Toyota but it won’t be the last!

Toyota of Naperville made the buying process pretty seamless. Especially during the tight supply of new and used vehicles. I was able to find a certified used Tacoma that met what I was seeking.The online rep Angelique and in person rep Ilene and Manager Steven were great to work with. They worked out an awesome deal including my trade-in.Looking at their lot of inventory. I highly recommend stopping in for a visit for your next vehicle purchase.

Everyone was really nice and helpful. The process was quick and easy and I got exactly what I asked for! I will definitely be going back for an upgrade in a couple years!!!

Jorge Munoz was very friendly and knowledgeable and answered all my questions that i had. Was super patient with me and my father while choosing a vehicle that fit our needs. Jorge made my visit there very pleasant and made the process easy. I would come back to him when it’s time to get my next car!

I love this dealership. everyone was so nice and helpful. Jorge Muñoz was the best help! Great experience buying my new vehicle!!

I am happy. My wife is happy, and thats my priority. Were from TX, came to Naperville to pickup our new 2021 Land CruiserI would recommend Naperville Toyota to anyoneAnd yes they have about 15 Land Cruisers, just have to keep calling because some are still being prepped for showroom

Very friendly staff in the showroom, helped cater to my wants of a car and made the entire process simple and easy. Not pushy at all which is a nice breathe of fresh air. Bobby is a great employee there and I will recommend others to use him for a great experience

Theres a reason this is the top dealership in Illinois, maybe even the country. After wasting time at dealerships inside Chicagoland, we went out to the experts in the burbs and immediately knew we were in the right place. Even with the chip shortage, they were able to secure a new vehicle for us in 3 months. As fate would have it, our vehicle was ready the same week as my wife and I welcomed our first child. Casey and his team offered to drive the new vehicle into the city for us, which we were very grateful for. All in all, its going to be a stressful experience purchasing a new vehicle, but Toyota of Naperville is transparent, loyal, and dependable. DO NOT go anywhere else.

Jorge Muñoz was an amazing help picking out the perfect car for me. 10/10 i recommend anyone and everyone to deal with him.

Jorge Vazquez was amazing, friendly, compassionate and very knowledgeable and answered all my questions. I appreciate that he was extremely patient with me as I went through the whole process. He even stayed late waiting for me to finish in the finance office, to show me all the features on my new vehicle. He truly made me feel at ease

Terry Scott is the got me into my dream car and at a great great Price I wouldn’t go anywhere else thanks so much Terry Scott you are a great salesman

Very good service. super simple.

Wow! I came to this location because I couldn’t get into my usually location (oak brook toyota) I am someone who likes what I like, so I was not excited about trying a new location but WOW! Was blown away here from my initial phone call all the way until I left my service appointment. Quick, kind, helpful, and affordable. Waiting area is clean and very nice. The service is amazing, and I experienced 4 different employees. Will return here! Thanks Naperville Toyota!

Two weeks ago my vehicle was towed into this dealer due to the vehicle not starting Patrick whom rarely calls back or gives updates check the vehicle.Mechanics was on strike but he told me that they looked over it . The vehicle is starting properly. When I came to get the vehicle guess what the paper work that I was given did not provide any details no notes from the service guy. Very unprofessional. Upon picking up the car I noticed that the door handle for the key part was missing. Contacted Patrick and he stated he would get with his general manager to discuss having a new one or should I say replacement. Im 72 years old why would you take advantage of me? Well my daughter started calling and Patrick then came running to the phone very unprofessional and he said I told you!Mind you after he was very rude and short he told me that the company that installed the remote came out and looked and discovered the wiring was wrong . Well a couple of days later the vehicle did not start again.Patrick has not returned any phone calls. I have all of my conversations recorded when speaking with him. Still no replacement door handle for the key! Still pending for nothing ...THIS COMPANY IS HORRIBLE! How do you lose an item the car and expect the customer to replace. How about a nice return phone call stating that you could not replace this !Patrick is horrible! A good dealership does not have people working that wont take accountability for things that are happening.

Just moved here and took my Highlander in to get the A/C fixed which was only blowing hot air. They ran their diagnostics and told me that they had to recharge the Freon and change the e/m clutch relay at a cost of $500+. I got over the sticker shock and told them to do it. Then they call me back and tell me that no, they actually have to install a whole new compressor for an additional cost of $2200! Had they said this at the get-go, it might have been a different story, but to expect me to pay $2200 in addition to a $500 charge that was supposed to have fixed the problem?! Furthermore, even the compressor replacement was not guaranteed to fix the problem; I was told I may have to pay another $1000 to replace the A/C amplifier...! So I’m $500 out of pocket with a car that’s no better than when I dropped it off that morning.Then I did some more research, and it turns out, the problem was absurdly easy to solve and cost me only $6...! Extremely disappointed, @ToyotaofNaperville. Youve proven that youre a typical dealership more intent on swiping customers money than solving their car problems. I can assure you my next car is not going to be a Toyota. All-electric, non-Toyota is where Im going.The only reason Im giving two stars and not one is that everyone I spoke with at the dealership (Manny, Jeff, Katie) were all very polite and courteous.

No hassle got a great price on my trade...

Today I had the pleasure of meeting Zeke the salesman. Real good guy. He answered all my questions, knowledgeable and very patient. I test drove 3 cars before I chose the 2019 Corolla XSE Black Sand Pearl. If you are looking to visit Naperville Toyota to buy a car, ask for Zeke.Thank you Zeke!!

Simple purchase, nice selection, easy process. Fantastic finance manager and outstanding accessory department customer service.Internal confusion when booking service work - incorrect durations and over booking - over promise/under deliver. Ask several questions if selecting additional work to a new vehicle regarding scheduling...ideally you will be requesting this information from someone competent. Poor follow through with emails, disappointing.

Jorge Munoz was such an amazing help and was super patient with me and my family in choosing a vehicle that best fit us. Would recommend going to him if you need help choosing a vehicle!

Came here for a repair. Very comfortable customer lounge with ample choices for both water and coffee. While here, I watched the General Sales Manager Travis Jackson going around with a spray bottle of disinfectant and wiping surfaces down. As a GSM, you have a TON of things on your plate but this simple gesture really shows just how much Toyota of Naperville cares about their customers.

Bobby was super helpful and we love our new RAV4!

Yes we all know Toyota is the most reliable and affordable car but the experience and the impression you get from the staff can play a big role. Minaj Ahmed and the other staff were very helpful in making the purchase process easy for us.Thank you for all you do!

Jorge Munoz was such an amazing help and was super patient with me and my family in choosing a vehicle that best fit us. Would recommend going to him if you need help!

Jorge Vazquez was amazing... very personable, friendly, compassionate, he had my best interest in mind. Worked with me though the whole process. I had fun buying my car for the first time. Best dealer ever!!!

Thank you Jorge Munoz, for a great deal and your fantastic customer service. I HIGHLY recommend this gentleman. Thanks again!!

Bobby was great and I love my new Prius!

Bobby was great and we love our new Corolla!

Mike Beck did an exceptional job helping me with my first car purchase. Hes very knowledgeable and answered all my questions. I appreciate that he was extremely patient with me as I went through the whole process. He even stayed late waiting for me to finish in the finance office, to show me all the features on my new vehicle. He truly made me feel at ease. Its easy to see why hes been in the business for many years!

Had a great experience with Harvey at this dealership. He was fantastic to work with & very knowledgeable! He made a stressful day (for me..car shopping) much better with his friendly demeanor & no pressure approach to everything. I have to say I was really shocked by how honest & not pushy everyone was at this dealership; from the manager who worked with us to Rich in the financing/warranty department. I didnt plan to actually buy a car that day, but found a great one! Thanks to Harvey & the team at Toyota in Naperville again for a genuinely comfortable experience without any of the pushy car sales stuff I was dreading!

Go visit Terry Scott at Naperville. He’s amazing and explains everything so well. Managers on the other hand… if you’re desperate for a car visit them. If you’re not, go elsewhere

We recently purchased RAV 4 there. Excellent service. Harvey and Jack were very nice and helpful.

If youre in the market for a new car, please go visit Jorge!He was the absolute best! He worked with us to find the best family car that was in our budget. You can tell that he loves what he does.Aside from his automotive knowledge, he was so kind. I ended up having to leave in a rush for an appointment and had not set up anything in the new car. Jorge quickly jumped in and gave me his phone cord so I could have access to my GPS while driving to my appointment. Its the little things! We had a great experience and were so happy to be part of the Toyota family!

This was one of the most pleasant new car shopping experiences I’ve ever had. Jorge Vazquez was knowledgeable about the different vehicles I was considering…answering all questions and addressing all concerns.

We came to Toyota of Naperville and were assisted by Jorge. The dealership was nice, the car was exactly as presented, and Jorge was incredibly kind and helpful. He made the process easy and made us feel informed every step of the way. Thanks, Jorge!

Outstanding service! My experience in this dealer was AMAZING! Ilene was so patient, kind, helpful... she took the time to give us ALL the information we needed before we decided to get the Highlander... and the environment was so nice! The dealer was clean, organized and very good prepared with the rules of social distancing... for real, what a GREAT experience... I will definitely recommend to my family and friends to go to Toyota of Naperville and get their cars there! :)

Wow the best cars as far as quality and affordability! Show room was great.

This dealership is the Best!! Jorge is the Best sales person that you can have, very kind, works with you until you get your new car. If you stop here ask for Jorge I promise you, you will NOT be disappointed!

Went there for an oil change. Service rep comes after a while to sell me a new battery, only 2.5y old. Me: How much? He: $450. Thats to much. Now comes the big Lie!!! The cold crank value is only 380 he said. I said no thank you. Went to a car part store to measure the CC. And of course it was 520.I bought 2 brand new cars here. Will never come back ever.

We just bought a Minivan from Jorge Munoz, he was so patient through out our multiple visits to the dealership and answered all of our questions with upmost professionalism! We did not feel rushed or pressured… we were so anxious about dealing with a pushy salesman at a dealership but Jorge actually made our whole experience very pleasant!

I recently bought a new Tacoma from Dan and I have to say it was the best car buying experience I’ve had. Dan went above and beyond working with me and my difficult work schedule. This is an honest dealer with great salespeople who have integrity..I’d recommend them to anyone!

I honestly did not think I was going to be driving off with a brand new car today but Jaime made everything so easy! There were a lot of different factors that went in to my purchase and he walked me through every step and answered all my questions. Rich was honest and transparent and I could not feel more comfortable with this purchase! 100% recommend

Great service Jorge Munoz work with us to get the best deal with our new car.

Had an excellent car service experience. Mr. Jeff gave me an excellent customer service. Really appreciate his detailed explanation and service.

Bobby did a great job and my dad loves his new Sienna!

We had an excellent service here! I highly recommend to go to Jorge Muñoz Vásquez. He was very helpful and nice to us!!!

Jorge was a pleasure to work with. I would highly recommend anyone to ask for Jorge if you want a great experience with your next purchase of a vehicle. The whole staff at Naperville Toyota are wonderful people.

One of the best experience I ever had with a dealership. I purchased a car within one hour with no hassle, no added fees, no added cost. The salesman Mike was awesome and the price was not a cent over what I was told. This is the true model of a great dealership..

Our sales person Jorge Munoz made our transaction to purchase our 2021 Highlander easy, stress-free & fun. No haggling and no pressure! I highly recommend Jorge Munoz and Toyota of Naperville!Lloyd Garcia

Thanks Zeke, Cynthia and Ryan for the smoothest car buying experience Ive had! I appreciate you going the extra mile on this one. Very professional, no whammies.

Jorge Munoz is amazing and very helpful, I recommend him in helping you find the best fit for you

Ilene was a great person to work with, made things easy.

Great experience. I felt like I got great service from all the staff. They pushed their add ins, but not to the point that I felt uncomfortable and explained everything very well. Ron was my initial sales guy. Really liked him. I felt no pressure and felt very respected in all our interactions. Would definitely go back and would recommend to anyone. Their location is farther than 2 other locations but I will make the drive for my servicing as I would gladly return to this location. Great job guys. I love my new car!

The best experience ......kudos to FRANK VICICONDI ....... appreciate the patience after doing last minute changes.....

Came in to purchase my first car and left with no regrets! This dealership is by far the best I have been too. Great customer service, very clean, and very organized. The process of buying my first 2021 Camry SE was done with the help of Mr. Meraj Ahmed, he truly cares about his customers and was very patient and helpful throughout the whole process. I am definitely going to be referring family members to this dealership!Thank you Mr. Ahmed and everyone else who helped me with the process.

Chris Veliz showed different types of cars! Helped me find the right one for my daily activities! Very friendly service!

This was my second time purchasing a car from Toyota Naperville. The experience was pleasant, easy, and quick. Allan, Jacub, and Rich were all exceptional. I highly recommend both Toyota and this location.

Bobby did a great job and I love my new Camry!

Bought a Chevy Volt with Bobby and he did a amazing job helping me out. I would recommend him to all my friends and family.

Bobby was great and super helpful with my Sienna LE.

Bobby was great and we love our new 2021 Highlander!

Great Experience with Bobby as my Sales Representative, very responsive when in question of something.

Jorge was the most professional salesman I have dealt with. He had the best choices and guided us in the process to find our ideal car!

This was my first time buying a vehicle for myself. Andres Manjarrez was my consultant. He was amazing, very knowledgeable. Made my experience a easy fun time. No pressure, just left with the vehicle I chose. The entire staff was kind. Would recommend getting your vehicle here. Great job by all.

Bobby Quintanilla and Jack Fan did a great with my new Sienna!Thanks

Jorge Munoz Vazquez was the best sell men. Great customer service. Very easy process on get a auto of our dreams. :) highly recommended!!!! I am beyond excited to start a new journey on my 4 wheels.

Thanks George for being a good salesman . I appreciate the business!

Bobby was great and I really love my Supra!

The sales associate, Rich Ponulak, was amazing and helpful every step of the way. I got my first car from here... first of many, to say the least. Great service, friendly staff, and reasonable prices. 11/10

Jorge was an AMAZING salesperson through the entire buying process. Incredibly professional, friendly and knowledgeable. Would buy from him again!

Justin is great! He exceeded my expectations of service. Justin is extremely knowledgeable about all things Toyota! We just came into look and ended up walking out with a beautiful new car, he made car buying a breeze.

I was today at this Toyota Naperville & the experience was awesome 👏 Jorge muñoz was really helpful, he answer all the questions I had.I highly recommend him.Thank u 🙏 Jorge

Jorge and Eddi thank you for your service and professional work done I’m really happy with your service and helping me on my 3buy with toyota.

Andres Manjarrez did everything that was possible for me to walk out with a brand new 2021 vehicle!! Words can’t explain how much I appreciate his dedication and on top of that an amazing personality. He deserves to get recognized for what he does.

Bobby was great and my Mary really loves her new Venza.

Bobby did a great job and I love my new Avalon!!!

This was the best dealership Ive ever had the pleasure of working with. Ive bought a lot of cars and Bobby Q. made the process fast and simple. Will be coming back to buy more cars in the future.

Happened to pop in to check out the awesome looking Toyota Highlander today. We were directed to Jorge Munoz as soon as we walked in. He was so welcoming, easy to talk to, and knowledgeable...we never felt rushed or slighted. We ended up making a purchase. Jorge worked with us throughout the entire transaction and was sooo patient! I highly highly recommend if you are looking for a car or an suv come ask for Jorge at Toyota of Naperville!

Bobby was great and I love my new Tacoma!

George muñoz thanks for your service professional and great job helping me with my new car.

From the minute I excited my old vehicle I was given exceptional customer service. Jamie was honest and very knowledgeable. Financial department was very Efficient. Got out of there very quick and happy with a brand new car! I highly recommend this place!

Bobby did such a great we bought 2 Siennas

Zeke was AMAZING! We bought our 4runner threw him. He was very patient and kind with us. We would most definitely buy from him again!!

It was my first time buying a car and Jaime A. made the process easy and hassle free. He helped me decide which car is the best for me. He answered my dads questions and when he did not have a response, he would go out of his way to find an answer. Would highly recommend this location and salesman to anyone especially for Spanish-speaking individuals. Thank you again for everything, Jaime.

I’m one of the hardest people to sell a car to. After looking for months I contacted Cynthia and started asking about the 2013 Toyota Venza they had. She then passed info to Steve who later called me around 7:30pm Indianapolis time. I made it clear to him the car had to be spotless no dings or scratches nothing!!!Steve assured me and said I get it, I know what your looking for. So how many people out there trust a dealer buying a car sight unseen?Well I did, and drove from Indianapolis when arriving I seen a car that was absolutely beautiful as if new. 36,000 miles well taken care of. I was so impressed with the car but especially the service and sales people. So if you don’t think I’ll drive from Indianapolis to Chicago to this dealership to buy my 2021 Toyota Sienna think again! The only problem I have is the car looks so good it’s still in my garage and I don’t want to drive it and haven’t yet. My salesman was absolutely incredible helped in every way. This dealership is top notch even the finance manager was great thanks again for your help here at Indianapolis I let the dealerships here know if you want to be great you need to visit this Toyota Dealership and take notes.

I recently bought my first big purchase at this dealership, and I couldn’t have asked for a better experience. Nadeem helped me right away, answered all my questions, gave me a great unbeatable deal, and he wasn’t pushy when showing me cars. Sherri was also an AMAZING finance manager, she was fast, funny, and fabulous! If you’re ever looking for a dealership that treats you like family with great prices and amazing customer service, this is it!! Thanks again I love my Camry!

Jorge Munoz is very nice and sold me a very nice car

Do not get your vehicle serviced here. You come out feeling like you owe them something. But they will be quick to up sale you on things.If customer service was important to whoever responded to this post why did it take a week for a response. Besides that to me if customer service meant anything to the person that responded to this post why didnt someone try to call me. Why should I have to call to for good customer service.

I was just for my maintenance, however I had another sensor go off. I was told the fee to get it checked besides for what I was going in for. I thought the new cost was included with the maintenance, I miss understood thinking it was all together. When I was going to pay the lovely lady Robin went over the costs with me and explaining that it was a different fee for the maintenance and to check the sensor. However, Robin when above and beyond to see what she could do for me since it was a day before Christmas. She came back to the register and mentioned he had taken out the sensor check fee and said happy holidays. It honestly helped a lot specially during this season. When I come back I would love to be placed with Robin she is such a nice, sincere, caring person. She made me feel comfortable while I waited in the lobby. I will definitely keep coming back to get my maintenance done in the Naperville location.

Super easy experience here with Zeke. Really friendly and straightforward. Would recommend to anyone trying to buy a new car!Edit: After coming with my girlfriend for a Corolla, I had to come back for myself. Once again a super easy and great experience with Zeke

ABSOLUTELY magnificent dealer location. Ron Steele was amazing and most helpful. Great location friendly and kind faces. It is still a business. But this is top notch

Bobby was a great salesman to work with! 100% recommend this dealership and Bobby, specifically. I like that I didnt feel rushed out of there after signing off on the car; he was very easy going and took his time to show/explain all of the features we were getting with the car.

I was very happy with the service provided by Bobby and everyone else at the dealership. He provided me with all the information I needed.

I enjoyed my experience at Toyota of Naperville. My salesperson was Andres and he was very friendly and attentive to my needs and my children who were shopping with me. He made the sale process very smooth and there was no pressure.

Bobby was great throughout the whole process! We will be back!!

If youre in the market for a new vehicle, go see Zeke. He was very attentive and got us exactly what we needed. Great customer service 👍