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The Mark
5701 E Shirley Ln, Montgomery, AL 36117, United States
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The Mark

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Th
Review №1

I read the reviews before I moved here but I still decided to try it out. BAD BAD BAD IDEA! Ive been here for 3 months and its terrible. My carpet was dirty and they wont clean it. The maintenance man took my wallet out of my apartment while unclogging my tub. Lets not mention my tub is peeling paint and this apartment is infested with gnats and roaches. its disgusting honestly. The people who manage the property are very rude and only care about the rent being paid on time. on top of that you have to travel to birchwood to pay your rent.

An
Review №2

If I could give a zero I would. Nobody picks up the phones, this is one of the hottest summers and I cant get anybody to check the air conditioning. My lines are literally freezing over with an open ac unit that was never fixed since I moved in. This is unacceptable. Im literally begging them to just have a basic necessity. This is every night and nobody will come. It reaches 80 degrees in my apartment.

Iv
Review №3

I lived here for several years and will agree with many of the reviews already posted. Extremely outdated apartments, very thin walls, terrible maintenance. Things were great my first couple of years until the new company took over and decided to operate 3 complexes at once. I had a broken heater for a month, a broken dishwasher for a month. I honestly believe the maintenance staff was overwhelmed. But it’s still very frustrating when you just want things to function. I could hear everything going on in surrounding apartments, from fights, to sex, and the ceiling fan in the bedroom below me sounded like a plane about to take off, but they refused to replace it. Some nights I couldn’t sleep because of it. I lived on the top floor and the steps were rotting and even some were loose. Parking was an issue at times. There are definitely much better apartments out there for your money. I can’t believe I put up with this place as long as I did.

th
Review №4

Funny how my wife left a review about this place, the complete truth and it is no longer available.

Ki
Review №5

If you expect maintenance to repair things in a timely manner this is not the complex for you. I’ve had to put a request in several times for the EXACT same problem and it will take them months to even complete it. What’s even crazier is they give you a BS “courtesy” call on the SECOND day of the month to remind you that rent is due. They find time to make those damn calls but can’t find time to repair any damn thing. Also every time you renew your lease you rent goes up; I’m paying $800 a month for this awful complex! I cannot wait to move; I wouldn’t suggest this place to anyone.

Ca
Review №6

We lived here a while back for two years. We chose this complex at the time because the apartments were large and we liked the layout. Even then they had maintenance problems. During a tropical storm water seeped into the apartment under the walls. They sucked up the water and sprayed anti-mold stuff on the carpet and that was it. Also another apartments washing machine overflowed into ours. And there was a bug problem. I would suggest looking elsewhere.

Ju
Review №7

I give them a half star. I have 4 more days and I will be moving. I can’t wait.!!!!... Uggggh where do I start with this mess of a place..!!? First of all they NEVER answer the phone..!! The phone rings a couple of times and then hangs up in your face. So if you’re a person like me who works a 8-5 you will never get in contact with them because by the time you get off they will be closed..... Maintenance is horrible...!!! They hire drug heads who don’t have a clue what they are doing... They fix things that will be fixed for a week only and back to being broke. Oh yea when you put a work order in it takes about 2 weeks before they get to you... Every summer my a/c went out and every winter my heater went out. It took them a year and a half to figure out that I just needed a whole new unit... Parking is bad...!! You literally have to have a curfew just to get a spot... They are very unprofessional and lazy.... The walls here are thin. You can hear, smell and damn near touch the person on the other side of you lol.... The ceiling/floor is super thin... I’m scared my neighbors gone fall down on me because I hear everything they do... LITERALLY..!!! (Sex, talking, walking, showers, opening closets, and when they place things on the floor...) I am begging you to please turn around if you’re thinking about living here...!!! Oh yeah not to mention my apartment wasn’t ready on move in date.... I had to wait another week before I moved in.... Also, the paint is cheap. The tub looks like it’s painted as well.. It just look a mess and they try to rush some tenants in without properly cleaning the apartments... Sorry but it’s the truth...! Run.!!!!

Ki
Review №8

I suggest if youre looking for and apartment, please look elsewhere. Very poor management, and maintenance doesnt have any knowledge of what to do when it comes to repairing any issue. The apartments are old and need lots of updating, appliances are old and used up. The carpet looks as if they havent been replace since built, the walls are also thin whereas you can here your neighbors conversation and other private activities😟. Whatever your neighbors cook, smoke, and burn the smell will also smell inside your apartment unit. Now as far as the outside, theyre pretty good with the up keep of the landscape, but trash on the grounds, its a big issue, parking is horrible! But on the good note, we havent had any problem with crime nor break in so far! I have one more year left here, I cant wait to MOVE!

Et
Review №9

Ever since they got a new manager I love living here. The staff is very friendly and always helpful.

je
Review №10

The office is never open, they never answer the phone when you call, and when you go to the office, they have no sense of urgency. For those not familiar with the area, I had no trouble with crime or anything. However, it was the staff that made my staff terrible. I moved in December, and have yet to get things fixed that was on my move in list. Also, the walls are thin and I can hear everything my neighbors have going on. Parking is that good either.someone is always throwing a party and leave tenants with no space. No one will ever have answers to your questions. They are not knowledgeable about their leases and Im so glad Im relocating for work so that I can move out asap. There are plenty other places in the area that are more up to date a d cost the same with more professional people working.

Ch
Review №11

I lived in The Mark apartments for almost two years. When I first moved in the experience was great; clean property and quiet environment. Now trash is thrown all over the property, usually the maintenance men will pick it up but now they dont. The neighborhood is filthy, people are careless of how they park, and it is noisy! Lets not forget about my squeaky floors in my bedroom and living room, and the toilet leaks which caused a sewage smell in my apartment. The Mark use to be a clean and friendly neighborhood but now I wouldnt recommend it to anybody.

K
Review №12

I would love information on this property and the Birchwood one but every time I press 1 the phone hangs up!!! I don’t understand cause I call during their hours and I’m not about to make an hour and 30 minute trip for nothing.

S
Review №13

Do not move out there!!! Since new people have taken over, its absolutely awful. They are barely in the office Mon thru Fri and then they changed the paying by the 5th to the 3rd. My rent went up every time I renewed my lease. If I could give them 0 stars I would. Old appliances are still in most of the apartments and those stairs going to the top apartments are horrible.

Ma
Review №14

They are horrible now. Every since stone management has taken over nothing gets done the correct way, no parking, and the leasing office is never open. Always have to go to next apartment complex (Birchwood) to speak with someone. Everytime I renewed my lease the prices rised.

Bl
Review №15

They don’t fix anything. Horrible place to live! Quit though!

Ta
Review №16

This place is horrible and I wouldnt advise anyone to move out here. The Apartments are outdated & overly priced. Appliances are outdated & carpet is dry rotted and looks as if its old as the Apartments. Bathrooms smells like sewage coming through the drains & there is always mold in the toilets and shower no matter how much you clean it with Clorox.Stairs going up to top Apartments are rotting.Staff is very rude and unprofessional.Water bill goes up at least $5 to $10 dollars every month and not to mention the rent goes up every year but nothing gets remodeled except for water fixtures.

Sh
Review №17

The Lord is not sleep and thats all I can say but just know God sees and knows everything and He is not pleased with whats going on in this overly rented and molded place and not to mention the noise level inside the apartments!!

Ja
Review №18

Very nice atmosphere

Ma
Review №19

Smh awful

Information
16 Photos
19 Comments
1.9 Rating
  • Address:5701 E Shirley Ln, Montgomery, AL 36117, United States
  • Site:https://lifeatthemark.com/?utm_knock=yext
  • Phone:+1 334-518-6157
Categories
  • Apartment complex
  • Apartment building
  • Apartment rental agency
Working hours
  • Monday:8am–5pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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