So far its been a nice trip. Since were flying a small aircraft we had to wait for a shuttle to the remote terminal. That was a little tedious but the staff was nice and kept things moving. No complaints so far.

Oh my goodness! I was told to go to Terminal 4 gate 45...then told him to gate 54.... THEN told to go to Terminal B gate 153!! which was one heck of a walk! NOT GOOD! However.... Terminal B is much newer & cleaner & more seating!

They tend to get a bad wrap. My experience has been that they usually try. And sometimes go the extra mile. Air travel must be a tough business. To get the most out of it, I have chosen AA to stick with for the perks. Flying today on points. Remembering that delays are a first world problem. 🙏

ABSOLUTELY NEVER FLYING WITH AMERICAN AIRLINES AGAIN!!! The experience was awful. I got in line to check my bag along with a firearm. I travel alot and am very used to the process. The lady behind the desk was very rude and not customer service friendly. She had an attitude the entire time I went through my bag to show her my locked and secured firearm. She kept making snide comments to the point where i actually had to call her out on her attitude. By the time we were done she wouldnt check my bag and sent me to another line. The obviously knew nothing about firearms however instead of admitting that she needed assistance she acted like a know it all and made the entire experience awful. Currently writing this review on the plane that is stuck on the runway because they didnt load the baggage in the plane correctly and messed up the weight. Now over an hour delayed.

Check in at American airlines in Atlanta was pretty bad....the app wouldnt work on my phone so I waited in line to check in at the front....I told the girl it wouldnt work so she sent me back to the self check in kiosk...I got it to work, printed out my boarding pass and baggage tag and got BACK in line....while I was in line the same woman who wouldnt help me at the front but just sent me to the kiosk had now left her post at the front leaving only one guy doing baggage drop off and went ahead to help 2 others...then I get to the front again and apparently both my boarding passes hadnt printed, only the first leg and the guy sent me BACK AGAIN to the kiosk and refused to help me after I had asked him to help me....I reprinted my boarding pass and it printed both out this time. Overall the staff just didnt care to be helpful at all or even friendly at least. I FULLY understand everyone in customer service is warn out and understaffed right now, as Im in the same world of customer service, but at least they can try to be friendly if theyre not going to be helpful.

Lady came over n greeted me, offer her help, friendly, n help w checking my bag. Quick service I just loved it thank you!

Horrendous at best. They dont know, dont care and try their best to be unhelpful. Actually, they shouldnt even try to be unhelpful, since they are already Horrendous. Perhaps it was only these two that were horrible..... I usually have excellent experiences with AA first class check in counters at other airports. LAX is truly a love and hate relationship.

My experience at the airport and flying with American Airlines was great I will fly with American Airlines frequently now #1

Although Flight 2883 (LAX to ORD) was packed, I scored an upgrade to first class. Thought that Id splurge a little bit since this is a 4 hour flight. Reservations, check in and boarding was easy and even brought some candy to give to the flight crew. No complaints from me whatsoever.

Help at the desk is amazing. But flight delays and missed connections are killing me right now. Thinking of changing airlines.

Whoever the two agents were at Gate 52 on Saturday, August 28th, 2021 at 4pm were awesome! Give them a raise!! I wish I wouldve gotten their names. Very helpful & great spirits!

Terrible to make a transfer to next flight to Centra valley / Short time to transfer i mis my flightThen they dindint really care they make our he another flight $169Now I am on my way back and it was better service then going to south

Staff was helpful. Unfortunately, there are some people who have no idea how to check in a bag (even though instructions are clear), use their phones or follow very simple procedures. Its like they dont mind to use their intelligence.

I had to take a later flight because my ORIGINAL flight was an hour late but they still cut off checked luggage at the usual time. Which meant I had to take a flight 3 hours later, and I lost my first class status without any compensation. I was VERY UNHAPPY!

Only one person working the counter. Was in the first class/priority line and it took longer than the regular line. People arguing holding up the line and the worker not caring at all and walking away from the counter. Good thing I got here 3 hours early.

I’m an American Airlines Credit Card Member. I have miles, etc. I’m not a huge traveler or I don’t run a business off of my credit card. Yet, we had accumulated miles and thought we would use some to take a much needed vacation with the family. We were able use miles for two tickets and we had to purchase two more tickets. American’s System would not let us buy tickets, along with using miles, so we had to do two different reservations. So after paying almost $2,000 for two tickets. We had to pay another $90 for baggage fees too, since we weren’t on the same reservation. Might as well fly Spirit or Frontier if we want to get nickel and dimed to death. To add insult to injury, come to find out that we could have purchased four tickets on Hawaiian Air for less than we paid for two. They have much better service than American too.

I am extremely dissatisfied with American airlines. Rather than switching planes for one that was working they chose to delay the flight from San Jose to Hell-A by about an hour causing myself and several other to miss connections. I was looking forward to getting to Savannah in the morning however now since I had to change flights I am flying to Hilton head, which is over an hour from my destination. They did give me a meal voucher that I cant use because the restaurants will only accept it if its printed out and a hotel i cant go to because the shuttle stopped running by the time I was able to get to it. So I am sitting at my gate waiting for a flight that left 9 hours later than my original flight. Do better American airlines, you are a poor example of the airline industry. Its things like this that cause people to lose trust in you.

When it comes to putting their customers first American is sorely lacking. Just hard to feel like they dont prioritize profit over service.

The Staff at the desk were Exceptional! We had a mishap via Carnival Cruise Lines, but your staff came through for all 17 of my travelers.

Its really fun to sit in a hot terminal for hours and have your dining options close as youre about to order. If this sounds fun to you, then terminal 5 at LAX is the place for you.

2 stars are for the employees professional customer service. After that I almost missed my flight because I waited for an hour and a half for wheelchair assistance that never came. Woman ahead of me missed her flight so I ended up trying to walk to my flight and barely made it.

For my first time flying they had the experience really great

The AA personnel at Cabo airport messed up, 1 passport swiped for 2 passangers, which messed up the passanger manifest and created a lot of headache at immigration and for onward flight security check. The LAX AA desk fixed it quickly. Still a shame for such a mistake for 1st class tickets. Mexico staff is very sloppy.

Well, when help was there it was good, but there was no assistance for about 20 minutes.

AA was great but there third party car rental was horrible.

Was a good service make me feel at home.

Love my experience will do it again never been on a plane first time flyer thank you American airlines for a great experience

I was very comfortable flights always go good have awesome attendance to help make more comfortable also provide a snack. I recommend American airlines always

Need to clean floors and put arm cushions back on chairs. Waiting area was dirty

Very nice flight attendants! The flight was smooth, non-stop. First time on American Eagle; surprisingly very nice.

We paid for first class and got exit seating row equivalent treatment. No cocktails, no WiFi, no lounges were open, and their pet rest areas were disgusting.

Its AA so dont expect anything great. Just delays and delays.

Hard to reach anyone, have to travel 1 terminal over-- its a long walk from terminal 5. They need a lot of help.

Smooth flight! Arrived 30mins. early.

This was last minute thing and I had no problems 😊

I hate the small terminal. It adds a whole nother level of anxiety to traveling.

Nice. Very efficiently through . Dont stress. And will get through to your destination.

I had an awesome experience.

Disappointed for the 1st class service on the aircraft. Nothing special.

My Round trip Flight LAX To New Hampshire with American Airlines was great and smooth. We even got a bag with a cookie, sanitizer wipe and a water. They have games and movies to watch and even to charge your phone good flight friendly staff.

Very polite and helpful here.

Attendant very helpfull..

Timely cordial service.

Very quick through the check-inQuick boarding

If you love Runyon youll like-ish the hike from former terminal 2 to former terminal 3! The best airport in the world! #worldclass

Excellent customer service

Always helpful and supportive.

Didnt seem like any of the charging stations on the benches worked.

Very courteous and professional

Nice. Not much people in our plane

Crouded, food expensive way expensive compared the last time I was here. Limited restaurants.

I love flying with American Airlines, they never disappoint!!❤❤❤

Better then terminal 4, that was crazy crowded

Quick & Courteous !

Terrible shuttle info, hotter than hades in gate 52 (remote terminal)

Every time you ask someone with American airlines suit on a question they have attitudes

Easy to use

Terrible service, specially from the supervisor.

So completely unorganized

Lovingly.

They dont print your gate on the tickets and the attendants are rude

Living is being upgraded to Business or 1st Class on a lovely 767 on a flight ✈️ from LAX to JFK Airport. You truly haven’t lived until you have tried both classes of service. The small jet I snapped these photos is of my favorite AA Jet with the jets that could. I love Lear Jets. Just pack light for this excursion but having only coach kind of shuts up the arrogant elites who I must confess to being a Platinum Elite Member. Nothing wrong with being an elite member. Just leave your arrogance behind on my favorite small Jet Airplane ✈️. The LAX to Heathrow flight is a sheer delight. Fly AA. I would give them 100 💯 if I could. Thanks for over 35 years of good service. ✈️ Fly like an Eagle on American Airlines!

Horrible experience. They won’t tell you anything and flights are constantly delayed. They act like it’s no big deal.

Same as any other airport

Probably will try not to fly with them again.

Terminal is crowded. Restaurant seating areas are closed, making social distancing harder.

No good food places

Fast

Always late!

In what world is the “remote terminal” an acceptable level of service? You get no warning when you book your flight that you’ll need to add 30 minutes to your airport arrival time to stand in a mile long line, ride a bus across the airport, and board from the tarmac. Even with larger planes you’re not safe: I was on a 777 that disembarked on the middle of the tarmac and they bused us back to the terminal.Don’t travel American at LAX.

Great service

Great

Great clean.

Nicest staff

Beautiful

Boarding my flight to New York and I’m happy my flight is American Airlines!! I have always had a great experience! Bye LA!

Flying out of RNO to LAX round trip. Both flights have been over half hour delayed. Staff could care less and are rude. Will NEVER fly American again. Worst experience ever on a plane.

Not enough seats

Its ok tho

Beautiful

Remote terminals, bus rides... Air travel in the US is just painful.

I went with my mom and we had to pay for the food. We went to Peru and stopped in Dallas for 2 hours. Delay 1 hour late at peru. Will never fly on this airline

Not good!!!!!

Fast and easy

They had the guts to asked about my wife’s flight experience... delayed, no food, wrong terminal to drop off my wife on her way home

Simply the Best ! Best airlines ever

Online reservations worked perfectly. All 4 of my flights were on time, and I didnt need to reschedule anything. Good job, @AmericanAirlines ... now, bring back the peanuts! 😉

Excellent service, customer service. If it is worth noting that some flights were delayed, but in my case my stopovers were long so I had no problems taking my next plane.

Very good service, being thousands of feet high, I have appreciated the work of the flight TEAM.As my son said; someone has to do that job, and THANK YOU FOR Those who risk their LIVES ON EVERY flight, thank you for those who help pack the flight.

Excellent atention

El personal es muy pésimo para atender a las personas con algún problema en su ticket de avión

Amigos American Airli la la mejor y buen servicio

Today, February 22, 2020, I made the formal claim of my complaint to AMERICA ARLINE. Because I went to Cuba, Havana on January 27, 2020, I dispatched a briefcase and when I picked it up in Havana they stole 8 pounds, they bit my briefcase, supplies for a patient with psoriasis arrive at the room on flight 743, how ugly these things happen. edgardo plaza, resident in los angeles

Bilingual staff, very helpful, clean, easy access

Bad bad bad bad