I have been traveling for over 45 years (all my life) and in recent years, I have been traveling at least 4 times a year internationally and this is by far, the worst airline I ever had to deal with.They cancelled our flight, literally stole our money and were informed to file claims on line, then were informed that it will take 30 days to respond and until now, it has been months and when I call the customer service number, we are told that they cant reach them and cant give us any estimate of time of when we can hear from them or when will this be resolved.The biggest concern is that I dont understand how this airline can operate legally in America. I completely understand that things happen, but they are not equipped nor have ANY PROCESS to deal with these situation. And, they claim they are the first airline in Europe? It sure not showing with their skills to handle emergencies.We were Delayed 14 hours then canceled, had to get our luggage back and had to go back to check in process to be given other flights, but they had one agent certified to look for all passengers. We were one of the first on the line and took them 4.5 hrs to get to us. They lied about providing passengers with hotels and transportation by their managers. Most ended up spending the night on floor. The most rude staff. Incompetent staff and most unprofessional. Even if they offer free tickets, I will never fly with them ever again. They ruined our vacation

The worst management, problem resolution, attitude of any airline I have flown. If you feel AA or United are not doing well, you should fly LOT to appreciate them more. Soviet attitude of not my job I do not need to listen to you. After a 12 hour delay, an old passenger said Can I get a food voucher, I am hungry LOT attendant yelled back YOU GET NO VOUCHER! POS Manager named Chester (maybe gave a fictitious name) showed up 12 hours after the flight should have taken off and gave a 20 second announcement and left 400 passengers with nothing but a come back tomorrow, go get a hotel and submit a claim online. The customer service line kept hanging up on people calling to find out what was going on. Finally, people got mad and LOT called the police on the passengers because some demanded a food voucher. On my way back, the flight was delayed again and nothing was done about it. EVERYTHING in the plane was broken! The bathrooms did not work, seats were broken, and the attendants dont seem to get paid enough to deal with it. Maybe it is just a Polish thing, because I have flown Aeroflot many times and even though it is not the level of service expected by someone used to flying the usual US airlines, LOT must be in some serious financial trouble so I doubt airplane maintenance is done properly. Also, when coming back to LAX, the 787 did not get a gate, so we were bused from what seemed Ontario airport. It must have taken 30 minutes on a bus to get to the actual airport. Statistically, more accidents happen busing on the tarmac than flying. Life Pro Tip: Never fly LOT

Id give zero star if it allowed! Waited for hours for my checked in luggage, and it didnt arrive. Went up to the customer service, I was told that there were gone. Referred me to another company which was supposedly covering for them. Filed a lost luggage report, so far no response. Calling customer service to follow up, stay on hold forever and ever.... no answer. Get frustrated and hang up. Do NOT fly this airline!!!!

Excellent

I always fly LOT Los Angeles-Warsaw... always on time! Good food and great service.... no complain... Happy 100%. Thank you LOT and keep it up!!!

Zero stars is more accurate. Flight delays happen - but poor management of the situation is unforgivable. Flight was at 4:20pm, they had us board and then disembark hours later. Changed gates. They grudgingly issued us each a $15 meal voucher. We asked to be changed to another airline flight, they declined to help us. Its now 11:32pm and they just changed the estimated departure time to 3:00am. Gate staff called the police because passengers are about to mutiny. All of this could have been avoided with better training and contingency plans. What a bunch of clowns. Avoid at all costs.

The worst airline ever!!! Delay after delay! Nickel and dime every thing!!! Charge you for every extra pound! Rude!!!!! No apology for hours of delay!!!!

It almost gets to the point that they want to put even your passport in the scale so they can grab money. She was skipping some people, just like in Soviet Union they would take bribes to let take overweight things.. never will fly with them ever!

This airline is the worst. The flight from LAX is delayed which cause us to stay overnight in Poland and what made it worst is that the extra baggage we check in got lost in transit.

This airline has poor service, If you want to know its worth to fly with them, I will say its worth to spend couple hundred more fly different one, this guys needs lots of upgrades including management and airplanes...

Very very poor service, rude agressive representatives . I will not recommend to anyone to use their service

The worse airline, waited for over 5 hours for a package just for someone to tell me “I have 5 drivers ahead of me” and terrible customer service

Very nice and fast

Never again ....

Disgusting service, worse than never seen in a lifetime!