I absolutely love this place! My nails are done exactly how I tell them. I can show them a pic and they replicate it! Price is unbeatable!

I love this nail shop and the workers!! Very talented great friendly service.

So thankful for Kat ❤️ she is always up for new designs!

Who is the owner of this terrible place. I had an appointment today at 6:30pm. They texted around 4:30 if I could come in at 5:45, I said yes. Later they texted again if I could come in at 5:15. I said no since I live 45 minutes away. They said to just get there early as possible because I was their last appointment. I said ok. Once I was driving 40 minutes and just 5 minutes before arriving, they texted again and said if I could go again tomorrow because they already left and closed. I was so upset and told them that it was not right for them to do that to a customer. I drove a long way and they said if I wanted my nails done then to go somewhere else. Supposedly their uncle died and that their family was more important than doing my nails. I think that was a bull#* story since I read the bad reviews and several have received the same story about having a family emergency and using it as an excuse to leave the customers hanging. The person was so extremely rude. He said that if I couldnt understand about their emergency then they didnt care about losing me as a customer. If I didnt like it then to do my own nails. 1st of all if it was true they lost a relative, how would you have the time to be arguing with a customer? Dont they have workers that are not all related so in case of an emergency they all dont have to leave at the same time? When they messaged me before, they said they wanted to leave early which means they had plans to leave. That is not called an emergency. Their customer service is disgusting. Will never be back

My favorite nail shop! Ive been a loyal customer for 6 yrs, theyre awesome, they get a little busy during the school yr events but worth the wait for an opening. Id think long & hard before going anywhere else lol

The owner is very rude and disrespectful she refused me service after a friend referred me said that she “didn’t want any new customers” I came in and scheduled with someone else however Always had to deal with the owner to schedule pay etc. she was so rude and gave off a horrible vibe I complained via text because I didn’t want to be loud and cause a scene and when you call the only other way to get through is a automated text.. I complained and two weeks later tried to schedule with my guy who does my nails every two-three weeks she replied “take your business somewhere else. Thanks.... This is not a good way to conduct business.. and I have had SEVERAL opportunities to post a bad review but I must say the quality is good and the other employees are not this rude but this is just crazy that you can’t make a customer complaint without being refused services! Right is right and wrong is wrong! I respectfully complained and now I can no longer book with the few employees who do have respect and dignity for others! The world is sometimes a very sick place! It cost absolutely nothing at all to simply treat people right!

My nail tech Kat was awesome!! I enjoy the conversation and she did a wonderful job on my nails!!.

DO NOT COME HERE!!! I had an appointment scheduled for 5:45pm on a Tuesday. I got a text from their “business” asking if I can come in earlier. I agreed to come in at 5:20pm since I was working. I drove all the way there just to get a text saying to come in but the door was LOCKED. Then they text me saying there was an ‘emergency’ But they have done this before where they close early and forget the other appointments they had scheduled. Then after letting them know how upset I was that my time and gas were wasted they told me blatantly to “take your business elsewhere”. DO NOT COME HERE. I have come a handful of times to get my nails done here. You can find a place that does a better job anyways. I will never be coming back

First time going here and I absolutely love the way my nails came out 🥰 its also cheaper than most places Ive been at

Never in my life will I come back to this place kat is always in bad mood & she always in a rush not paying attention to what she does . I been here couple of times and everytime I come she cuts me but this time she broke my nail so bad trying to take my fake nails off it was horrible. I don’t recommend her at all !

Haven’t gone to another nail salon in three years since I found out about them after moving. Unbeatable prices and unbeatable quality! I get countless compliments on my nails weekly. Everyone does a phenomenal job doesn’t even matter who you go with!

If I could give zero stars I would. Yeah it’s great it’s $20 but the workers are some of the rudest people I’ve ever met. My favorite thing to see is them claim to be fully booked up with available artists and an empty appointment book but tell me they’re busy for three straight days? I do recommend an appointment, but not only for the horrible attitude and lies, but if you don’t have an appointment your nails will be awfully done. They don’t feel like doing it the right way.If they don’t feel like you’re worth their time they don’t care about you in the least.

Cheaper is definitely not always better. This place is ultra unprofessional and I’m unsure of how they are still in operation. I had an appointment scheduled and drove 35 minutes to get there only to find a closed shop with no one there. On another occasion one of the employees tried to get physical when I told her I did not like the fact the she tried to put a fingernail on my toenail. I will not be returning as a customer. Professionalism is a must.

My experience here has been good. I only go to one person Jimmy. He is quick and does a great acrylic set for an unbeatable price of $20. I have gone to other people in the shop and my nails werent quite right. They would lift within a week. With Jimmys set I can go 2 weeks with no lift no problems. My friend had been getting hers done here as well and was very disappointed in the customer service she received. I think it depends on who you go to. I highly recommend you make an appointment or else you will be waiting.

My service is always nice and does very good work

Wouldn’t answer the phone when I called multiple times. Upon arrival one of the male employees addressed me as “what do you want done”, then when my mother and I asked for our nails to be done he said “appointment” and we said no we tried to call and it said the number wasn’t working. While explaining this he picks up the phone, interrupting me, and books a completely different appointment and still hadn’t helped us. I turned around and left and will not return.

Had the pleasure to get my nails done here, have been trying to come back for weeks but almost every time i all im told no more appointments open for that week. It crazy because i love their work but i think they need to hire more techs since they are such a busy shop.

This place is amazing!! Been going to them for about 6 months already....Lindsey is the best she takes care of detail and is very kind. My nails last up to 3-4 weeks

They seem to not understand the concept of answering the phone, I call numerous times to schedule an appointment but they never pick up. So when I go in there and do a walk-in they get mad at ME for not scheduling on the phone. The prices are good but not worth the terrible customer service.

UNPROFESSIONAL! They never seem to answer the phone. I made an appointment Oct 21 for Monday Oct 28 I get there 20 minutes early to find a sign on the door closed for family emergency open tomorrow. I understand that but at least post it somewhere on your social media accounts so people dont waste their time driving there. Today Oct 29 Ive spent over an hour calling them to see about rescheduling but they dont answer the phone. The last time I went I made an appointment I got Kat and I showed her a picture of how I wanted my nails she said she couldnt do it so I went with a simpler design scrolling thru here I saw someone who got an extremely similar design to the one I was told couldnt be done. Ive seen how intricate some of the designs they do are so I knew they could do it when I mentioned it to her that time she kept cutting me off saying no which is why I went with a different design but now Im done with this place dont know how they stay open treating repeat customers horribly.

This place honestly is so rude. my mom and i drove half an hour just to go here, we arrived and they said they could only do appointments and we would have to come back on Saturday which wasnt even the next day... it was three days away. not very respectful either but its okay some people just suck.

I love getting my nails done here. Its cheap and they do them fast! Never had an issue with the people there! I always leave satisfied.I always ask for Jimmy if not with Kat!They do get really busy so its appointment only.

Not the best at customer service, you’ll be waiting for a long time, and don’t answer the phone. However, once they do get to you, they are pretty fast. The price is great as well. I prefer to go to Jimmy.

Kat was so rough she cut my fingers and now they might be infected. Great nails but now scared to lose a finger. Didnt see her clean anything and then they didnt give me back change when I paid for my service in cash and didnt say why...

Rude ! They don’t answer their phone! I told him I drive far just to come make an appointment he didn’t care awful customer service and he walked off while I was talking !! Online say they open at 1130 but they open at twelve ..so you have to call after that but still phone doesn’t work ..

I have been getting my nails here a few times now. But recently got yellow and white spots on my nails. Based on research this is most likely pseudomonas. I have also noticed that they do not use new tools on every client. Arent new tools supposed to be used every time? I am Concerned for the way things are done. A clean environment and sanitation is important, I hope no one else experiences the same nail issues as I did.

ALWAYS call ahead 2 make an appointment. They are fast & super cheap (why theyre constantly busy) but do a good job. Totally recommend.

This place is ALWAYS booked. I have called ahead several times, and called before and tried as a walk-in. They should consider hiring more staff, or leasing a larger facility if the finances permit. They are quite popular and have talented great nail techs for very affordable prices so getting a larger staff would be helpful in getting even more clients in as appt. or walk-in. Just a recommendation.

Very professional and I love the nails!!

Horrible experience. I will never go there again, they are incredibly rude. I showed up 20 minutes before they opened without an appointment, not realizing that they usually dont take walk-ins but considering I was the first one there, I figured it wouldnt be too much of an issue. When the lady began to do my nails I noticed that she seemed irritated as I would try to talk to her and all I got back was short snappy answers and she wasnt the least bit shy about showing her sour attitude. When she was almost done, she informed me that they usually dont allow walk-ins and only take appointments.. for future reference. At first I thought that maybe she was just shy or had a more dry personality but shortly after, I couldnt help but notice that she treated the lady right after me (who had an appointment) COMPLETELY different. As if she turned into a completely different, FRIENDLY person. I honestly would have rather been turned away for not having an appointment rather than giving them my business and being treated like crap just because I didnt have an appointment. She might be good at her job but she will never get my business again after how rude she was.

Most amazing nail place in DFW. And it wouldnt kill the public to treat the techs with respect. They provide a service, but theyre not your servants.

Horrible experience!! Not only were they rude but the final look were more like press-on nails. Its been 4 day and 3 nails have popped off and 2 are lifting. I will NOT return and definitely NOT RECOMMEND ! Yes, very inexpensive but the saying is true... You get what you pay for.

I love this place but I refuse to go with anyone but jimmy or the guy in the very back!!! Jimmys wife is soooo rude! I asked to get a gloss coat once more on 2 certain fingers & she snapped on me as if it was really bothering her when she wasn’t even the one adding the coat. A lot of people have told me not to go with her due to how rude & uncaring she is but I gave her a try anyways. Highly recommend the man in the back he’s quick and AMAZING!!!

Needs improvement in their customer service. I walked in and none of them said hi or said a simple Welcome. The guy by the front desk completely ignored me when I spoke with him about getting my nails done. Ive been here twice and got my nails done by the guys and they were okay. I set up an appointment with Kat and still got sent to the guys.... There was no point of setting up an appointment because they ignored me and took a walk-in before me.

☺Jimmy is who I prefer... However all of them do a good job❗❗And Philip is so sweet💖

2018 Update: the first couple of times I went it was great but quickly realized that some of the people there are pretty rude especially Kat. This is not a treat yo self kind of place. Only go here if you need a cheap place to get your nails done every 2-3 weeks. I only get my nails done 2 or 3 times a year for weddings and I would rather pay more for better service. It’s not worth the cheap price and the experience leaving a bad taste in your mouth...2017: Read all the reviews, made an appointment, and got Jimmy, the owner of the salon. What a nice guy and my nails turned out great. The price point will keep me coming back. Its not a fancy chain that will offer you margaritas and wine, but does deliver beautiful nails. Will be back soon!

I’m always satisfied with their work! They do a fabulous job and their prices are unbeatable!!

Today I got my nails done long coffin glittery naild i absolutely love them for $25 that is one of the best deals and honestly the quality is amazing

Jimmy is the best he pays attention to detail and always gets me in for any occasion anyone that I have referred to him loves him .... his only negative is his choice of football team lol, but if you want beautiful nails for a great price then call and book him now !!!

The only place I will go to get my nails done. They do a great job, for a great price, and they work fast to get their customers in and out in a timely manner! Definitely recommend!

Very true. Idk how this place still operates. Zero customer service, really hard to book an appointment, they dont greet you at all, the phone either doesnt work or they dont ever pick up. I always have to drive up there just to book an appointment. The ONLY one reason I still come to this place is bc of Jimmy THATS IT.!!!!!!They dont even take walk ins at all and if youre a regular customer they treat you like if it was ur 1st day there.Very unprofessionalJust wondering how they still have businessNot to mentioned the girl that goes by cat definitely rude and just looks at you when someone walks in and dont even say anything. She is even the ownerHorrible!!!!!!!

The customer service is terrible ! the receptionist or whatever you want to call him argued with me when i said i didnt understand something he literally went back and forth with me with a smart mouth. they are cheap and i only go to one person that can be good but for the most part terrible service

ON A SATURDAY A SIGN POSTED ON THE WINDOW CLOSED TILL MONDAY. NOT GOOD BUSINESS AND WE DROVE A DISTANCE TO GET THERE. VERY DISSATISFIED AND DISAPPOINTED ‼️

Best nail experience I have ever had. Kat went above and beyond!!!

They do good nails for cheap

Grate

HORRIBLE SALON!!!!!! I called last week multiple times because I knew they were appointment only, and no one answered. So I drove all the way there (about a 20 minute drive) and they couldnt service me of course so I went ahead and made an appointment for the following week. Then I show up today for my scheduled appointment to be serviced and they are closed!!!!! I dont know if they are officially closed or if they just thought they didnt have any appointments today, but I drove all the way to the salon TWICE in one week and still havent gotten serviced. This is absolutely ridiculous and they should be shut down. Horrible way to run a so called business.

Great work, great price. My tech was patient and willing to correct whatever I was dissatisfied with.

You get what you pay for, cheap nails that chip and break the next day, rude and rough service, unsanitary practices, and a cramped awkwardly laid out salon. They also only do Solar nails, as a strictly NexGen girl I was devastated to hear this and wish I had been informed about this before I made my appointment and told them that I wanted NexGen over the phone as I was making my appointment.

This is THE WORST nail salon ever. In this salon you have to make an appointment to be seen so I called on Monday to make an appointment for today Thursday (Today) at 5:30. The guy who schedules appointments mistakenly wrote it down for 4:30. So I show up to my appointment (one time at 5:30 which I was told) and the guy at the front desk says he cant see me. I asked why my appointment is at 5:30.The other Asian nail technician decides to tell me to shut up and get out and that his receptionists doesnt make mistakes. What type of customer service is that????? They clearly made a mistake and they should have fixed it. Instead they decide to insult me. Smh.... Im never stepping a foot in this salon ever and they need to be shut down.

Highly recommend this place!!

This is the worst nail salon I have ever stepped foot in!! The customer service sucks and ESPECIALLY kat! I can not stand her rude attitude. Dont open a business if youre not willing to be friendly?? I got gel nails done and the next day they started peeling. Didnt even bother going back because I knew they wouldnt do anything about it. I cant stand kat I dont know what her deal is and she thinks shes something when shes not. Plus she sucks at doing gel nails

They have the absolute WORST customer service. I don’t care about their unbeatable prices, I will never attempt to give them another shot again.

HORRIBLE!! CHEAP!! i received awful customer service. I walked in and asked how long the wait was. The man at the front desk said about 20-30 mins. i said thats fine i dont mind since i didnt make an appointment ill just wait. so i wait and he told me to go over to a desk and i told the lady i wanted this color in acrylic. so she did and i tried to have a conversation with her but she ignored me!!!! she only spoke to me when she asked how short i wanted my nails and what shape. she she was done she set me up at the drying station and the timer went off so i got up to go pay. my nails were not dry!!! i already have chips on them, and one of my nails are crooked. i will never go to x nails ever again!!! id rather pay $40 for GOOD service and a better job then $20 for crappy service and a crappy job!!

They are ALWAYS the best...never been disappointed!!

Please don’t waste your money

Love Jimmy he does a great job

Wow i leave a good review, go a few weeks later and have a different person(guy) doing my nails and he finishes in about 25 min with CROOKED nails and he didn’t even check

Not the best customer service but it’s really not as bad as the other reviews make it seem, they do amazing nails for a great price and quick, I suggest going to jimmy, he’s super fast and neat

First and foremost customer service does not exist. Ive only been once and Jimmy did my nails and I loved them and he was very nice. Booked my next appt a week in advance and called to confirm the day before and was told Kat the person my appt was with (who happens to be his girlfriend 🙄) wouldnt be there so I would have to rescedule. Then i call the next day at the time my original appt was and Kat the person who supposedly wasnt working answers the phone ..... horrible, unorganized business people. Your lucky if you can get them to answer the phone, they just take your first name when you book so if anything happens or changes you wont know. A complete chaotic, unorganized mess! Kat is super rude and cocky and for those reasons i wouldnt spend another dime here.

They are the best nail salon in town.

DO NOT !!!! I REPEAT !! DO NOT GO TO X NAILS IN LEWISVILLE!!! THE CUSTOMER SERVICE I RECEIVED TODAY WAS HORRIBLE!!! I GAVE THEM ANOTHER CHANCE AND THEY MESSED UP WITH ME AGAIN!!! Yesterday I called them a total of 5xs trying to schedule an appointment with them because I know they are a trip if you dont schedule one. They never picked up the phone. So then I figured well let me call them again tomorrow! (Which is today) So then I called them again this morning and still no answer. So at this point Im like well since they arent picking up the phone let me just go up there and they should take me since Ive called way more than once trying to schedule an appointment with them. I get up there, they ask me what I want. I say just my nails. I sit down and everything...couple minutes later the little shrimp man comes back and ask me again what I want. Then he says... Im sorry we not taking no more people today. MIND YOU..IT WASNT EVEN PACKED ! I went all the way off.. I SAID EXCUSE ME HOUSTON WE HAVE A PROBLEM! I SAID I CALLED YOU ALL WAYYYYYY MORE THAN ONCE AND YOU ALL DIDNT EVEN PICK UP THE PHONE!!!!!! I SAID HOW DO YALL TELL PEOPLE TO SCHEDULE AN APPOINTMENT AND YALL DONT EVEN ANSWER! Then the he says we werent open yesterday! I SAID WAS IT POSTED ON YOUR WEBSITE?! HE COULDNT SAY NOTHING ! BECAUSE THEY DIDNT! AT THE END OF THE DAY ! If youre trying to run a professional establishment you need to let your clients know whats going on! POINT. BLANK. PERIOD. They are so unprofessional at Xnails ! I gave them one more chance and they ruined it! Nails are one thing but how you treat your customers is another! IM COMPLETELY DONE ! NEVER AGAIN ! DONT SAY I DIDNT WARN YOU!

They have great prices, and they do a fantastic job on my nails

They do a great job all friendly and do amazing 3D work

They do great job for amazing prices and very fast, they all know how to do designs which is wonderful bec. not every nail salon has that

Worth the wait!!!! Love this Place.

Great nail technicians with amazing imagainations.

They never fail me!

Cheap for a reason. Bad service and when I wanted to gel nails removed they kept saying it was powder when it was GEL.

WORST NAIL SALON EVER, obviously homophobes, I booked an appointment for 12:45 and I get there at 12:25, so I wait till 12:50 and still no, other people get there after me mind this NO appointment and they skip me for them, what bad service

Reasonable prices

Horrible people skills point blank

The man at the front desk was rude and said I couldn’t get acrylics til next Friday like what nail salon can’t do acrylics

Horrible service, I asked him to fix something he had messed up and raised his voice at me and said “you so much trouble.” I hope this place shuts down.

Its horrible dont waste your money hear go somewhere else super bad service made an appointment and took over 30 min to call me up dont come hear.

Horrible customer service

Always the best!!

Recommend appointments

Love them😍

My nails were horrible and they already broke

Q attend very fast