This is a high crime area. Theres way too many people who dont live there who have access to it. It WAS gated at one time but whoever manages/owns the apartments, obviously thought peoples safety and security wasnt worth paying to maintenance the gate.

It seems like a scam for an application fee.Ive submitted a application and called on multiple occasions to follow up and check the status all I get is someone asking for my name and phone number saying someone will call you it has yet to happen even once telling me someone would call me at the end of the day before 6 (didnt happen) even if I wasnt approved I would have liked to have known to move on

Ive never had to work so hard to get someone to take my money. I applied a month before the move in date and was approved and then, the email and the portal showed me 2 different move in dates, I tried calling to figure it out. For a week and a half I would call to find out only to get the same thing everytime whats your name and number? And well call you later today and let you know only to have one or 2 days go by with no call. Call again, same thing then I finally go in person to see whats going on AND I GET THE SAME THING IN PERSON. 4 days later still no word and my move in date is supposedly tomorrow. How does it take multiple weeks to find out a move in date?Waste of a 200$ deposit because after this Im not living here.

Unprofessional!! Why does it take 2 months to get denied? Did everything requested. It’s also in the hood. Good riddance ghetto facility!

The apartments are nice and so is the staff. There have been incidents regarding non residential cars parking in the complex not being towed. However residential residents can’t find parking inside and sometimes have to resort to parking far from the complex or on the outside only to be at risk for getting run over, having vehicle damaged, or attacked.I tend to work late when I come home I have a difficult time finding a place to park. Resident have their family members and friends take up the parking spaces a majority of them don’t have visitor parking. Came out today to find a warning sticker on the car, Called the towing coming and they said I was in a unauthorized parking spot. It’s a covered spot and it’s unauthorized ? I’m a resident and have updated Info and yet when my neighbors below have a domestic incident they have three cop cars block the parking spaces and there are no other close parking spots what am I suppose to do?The principal staff is friendly and are willing to assist residents it’s the head supervisor that is difficult. Tried asking them about why the rent bill keeps changing and why is a late fee when the rent was paid on time. The head supervisor never answered only said that she would remove the late fee “just this once”. I have dozens of receipts showing that it was paid on time and the head supervisor is gouging the renters to make up the loss of income for the apartment.Noise complaints doesn’t seem to get resolved. It’s only after 3 long months of constant headaches, sleep less nights that I had to call the police on my neighbors below. Most residents are respectful but there are those like the ones I mention like to blast their music at al hours of the day.There have been at least two reported mail break in thefts in which the mail room was redone with camera and strong mail boxes.The water, garbage and other bills are separate. Unfortunately they charge you for things like pool, watering the plants outside and around the complex plus whatever the office uses in terms of water. Which is crazy especially if you don’t use the poolThe water pipe broke in my bedroom ruined my mattress and rug. Knowing the apartment complex they will take the shorter quicker route instead of doing the right thing. Most of my stuff is in ruins. This is not the first time my next door neighbors water pipe broke not once but twice. The office placed them in a not so nice temporary apartment while theirs is being fixed. I guess the office was too lazy to check their pipes even during the pandemic. They owe me a new rug and a new mattress. There are better apartments out there but this ain’t one of them

Comfortable living quiet area is great alot of near by shopping centers n restaurants also close to work plus rent isnt that bad either and 3 accesible pools

The apartments are nice, well certain ones. the area is a bit ghetto but the apartment on the inside is very pleasing. I’ve became friends with people in the apartments & they have bug problems. They have pest control come every 2 weeks but still have bad roach issues so idk I feel like the side of the apartments I’m on is the much cleaner side I guess but the other side definitely has issues. the appliances don’t look the same in the pictures. When I moved here I thought I was getting some updated appliances but nah lol got the bare minimum. I was so thankful for having a home I didn’t really care to much. but overall the apartment is nice & gives a home feeling on the inside. I would complain about my neighbor but he has nothing to do with these apartments. I would say if you have kids do not live upstairs ! Lol

I have had no bad experiences here it has been quite overall good place to live!

A friend lives there very nice

STAY AWAY FROM THIS APARTMENT COMPLEX!!!The pictures do look nice and claim to be luxury, but the unit you may move into is far from luxury. When i did my tour back in auagust i was very impressed with what i saw( updated applicances, cabinets.etc..) i was shown the 2 bedroom unit and was told that i would be getting a one bedroom that was exactly the same style.When i arrived on my move day around noon i was told that the carpet cleaners had just finished.....I was not able to move all my stuff in due to the carpets still being wet. The unit i was shown was completey outdated, the washer and dryer were 2 completly different models of different eras. When i confronted the office staff about this i was told that my unit was the classic model and it was semi-renovated.She claimed that the model i was shown was the renovated model and that in order to move into one of those units that would be extra. Had i had been informed about this i would have moved somewhere else. I had no other option due to the fact i have already moved out of my old place as well as moved everything out of my storage unit. The only solution that the staff gave me or any comfort they could provide was by saying we are sorry but if youd like we would be more than happy to moved you into a renovated unit but that is going to be extra I havent even lived here a full 24 hours and i already despise this place. It is going to be a very very long 8 month sentence

Safe and nice place.

DO NOT MOVE HERE 3 of our neighbors have gotten their cars stolen!!! WHAT IS THE POINT OF SECURITY THEY STAY IN THE FRONT AND DONT MIND ANYONE!!! It is not safe here!!

While placing the call and speaking with the office staff was disappointing, due to the young lady’s abrupt and dismissive attitude. The actual service request was carried out quickly and pleasantly. The service personnel were quick and informative. The work was done well. I appreciate and applaud the men and the work they did.

I just moved in. So far thing have been great . The office people very nice and the maintenance crew too. I have met a few of my neighbors and everyone has been nice

The main problem with this complex are those who live here. Staff is ok, maintenance ok all on par with what your paying. I advise anyone thinking about renting here to walk around the complex fist and look down It’s littered with trash. Beware if your a pet owner.

Leisa, Monet and the office staff at Stonegate are amazing! Always greeting you with a smile and helping hand! The maintenance staff is professional, timely and courteous. New reward system is pretty cool too!! Looking forward to even more positive changes in the future!!! Love my dog friendly community!!

Love it here fast maintenance requests its a nice an quiet area i love the pool an the park for the kids is awesome .......coo management 💚

So far my experience is good no complaints. Havent heard any noise or seen any criminal activity going on so Im pleased with my decision so far. And no roaches lol

I have lived at the site for two years now and seen many positive changes. Great new management team about a year ago came in and remodeled offices, painted exterior, lite the place up and have much better security including cameras. The kids just got a new play area. Property is clean and affordable. Staff is always friendly. I will be signing a lease renewal soon.

Pool is nice & its not a very criminally active area compared to most other places in Vegas

SG wouldn’t inform renters about changes and put so much charges!

I have lived here 8 months Everything was great when I moved in. Now that we have a new management company, this place has gone down hill. It takes over a week to get maintenance issues resolved and the staff acts as if they dont care. The pool has been closed over a month and we had to go to the post office to retrieve our mail (twice this has happened) because the apartment complex had to replace the key to the mall boxes! I pay my rent on time and I would love to have maintenance concerns addressed without me having to take off work to sit home all day waiting for someone to show up. The staff needs to be replaced and more than 1 maintenance person is needed. I have been complaining for over a month concerning ROACHES IN MY APARTMENT. They act as if its okay to live with bugs. There is no consideration for the tenants, just the rent. They decided to stop charging for covered parking but didnt inform anyone. So they continued to collect money for parking for the monts of May and June. This place is a rip off. Water pipe issues. Im leaving this place!!!!!!!

Property is beautiful and extremely well kept. Clubhouse is spectacular. 3 huge pools with plenty of shade for the kids. My apartment is well maintained and affordable. Management is professional and they have extended office hours. I mostly do everything on line which is very convenient. Maintenance tries hard and usually responds timely.

Looks like a great place to have your car wrecked. Great.

I just move in here a week ago and absolutely love it!! the office staff is very nice and professional,I have called just once to report something and it was taken care off immediately.my kids absolutely love the pool I cant get them out of it. one thing that stood out the most is that every weekend they have resident events we actually got to catch the fathers day dinner they had and it was amazing getting to meet our neighbors specially since we just got stationed out here not knowing anyone. I can definitely say this will be my home until we get deployed or stationed somewhere else.

I was very satisfied with the maintenance job completed at Stonegate Apartments in Las Vegas. The maintenance team was quick and thorough

The maintenance people come and fix exactly what you need I haven’t been here long but it a great apartment and my husband and I love it.

I would like to see more cleaning up of the complex. Lots of trash

Gabby did the best to help me find the perfect apartment. But unfortunately I was interested in a bigger space so she referred me to a sister property. And I love it!!

I am writing to know about the new decision that has been implemented in the Condomonium Stonegate Apartments Homes, to charge the parking, is not even assigned, if you want to park on roof you must pay an extra of $25 to your monthly rent. That is, it does not matter that you are a good neighbor, that you pay your rent on time, and that you take care of the apartment and its properties, besides that, you must pay extra money if you want to have your car under roof, they do not even guarantee you an assigned parking, today I had to park in the middle of the street because all the roofless parking spaces inside the condominium were occupied. I pay my rent on time, I comply with everything and they can not even give me the right and security of having my car safe, and if I want to have it more protected because as I said it is not even an assigned parking, you must pay extra money. I do not know how long this will last, or who was the great idea, but seriously I am very disappointed and frustrated with this new regulation and I want to know what this decision is for. Waiting on your prompt response.

Great location close to everything.

This is very nice place I love all the stores are very close was told about this place from a person that lived here before she was so happy when she lived here and said she misses liveing here said staff was very nice and she is right we love the staff and the apartment just wanted to say thank you to the staff and manger thank you all looking forward to staying here a long time so once again thank you,

Ive been here going on a year, and am thoroughly impressed with all the changes, improvements, and strict RULES that have been implemented. The staff is very professional and friendly. The $25 a month parking enforcement has not swayed my opinion on this location whatsoever. What it has done is prevented unnecessary people parking in spaces and they dont even live here to park elsewhere.

Paul was great in getting my hot water heater working up to temp.

The community has been nice to me but the only thing that really bothers me is the lack of respect for the grounds. Neighbors too often leave garbage on the grass or at their door entrance, cause more roaches. The pool has trash or rocks in it from parents not enforcing good behavior to their kids. Simply ghetto. This does not reflect the maintenance team. They’ve always done my repairs quickly without issue. I often see them around the grounds and parking lot picking up trash from the residents.

Beautiful apartments with a friendly and helpful office staff.... I just moved in and the leasing agent was super helpful. Thank you for making my move in super easy!

When I stopped in I was impressed with how professional the office staff was and how great the community looked. They were going through some renovations at the time and from what I can see, this place is going to be great! Cant wait!

I too am a former resident of this roach infested complex. Three months into my 12 month lease I suffered a stroke and spent six weeks in the hospital. At the end of my lease, I made the decision to move close to the Mayo Clinic where I could get the necessary medical care I needed. During the 30 day notice period, while mostly confined to a wheelchair and with only the use of one arm, I cleaned the apartment and carpets better than when I moved in. Surprisingly, I not only lost my deposit, but I received a bill for over $700 with no explanation of the charges. If roaches, shootings and unexplained charges are OK then this is the place to call home!!

So, you move in and have a noisy neighbor that plays music loudly and constantly. Guess what, as far as management is concerned they have a right to play their music!Actually the managements answer is to tell you to call Metro with any problems. Now the real gimmick is Metro will tell you to call your manager because they don’t handle those problems!They also have many hidden fees and over charges. My personal favorite is charging $80.00 per month for water! I called the water department and asked for the rate and we should be paying less than $30.00 a month!When the new management company took over the first thing they started doing was raising rates and instituting fees for every thing at a minimum of $25.00 a pop!You not only do you get a fee for not paying your rent online but when you do you have to pay a service fee for paying it online!!!

Mrs. Ritzi has revived this community big time. I wouldnt mind living here for the rest of my days. Many great changes have been made here. Now, I would recommend Stonegate to Anyone looking for a great relaxing place. I even feel safe letting the kids out to play.

Its ight.. better of the Apts on Nellis in between Sahara - Boulder hwy

Set up a time to walk an apartment around noon. When I came in they said the apartment I wanted was booked that morning but that larger apartments I didn’t need we’re still viewable. Saw the site was ranked low before I visited to give it a shot, but not impressed.

The apartments are fine I love living here its just the Maintenance thats annoying and takes forever.

Great apartments really relaxing great neighbors

DO NOT MOVE HERE! Infested with German cockroaches.. maintenance has fixed absolutely nothing we have called them for! The people in the office are unorganized. Theyll tow cars away and expect you to pay because they didnt inform you that they were going to repave. Absolutely horrible. Their excuse is the management they took over from had it so messed up and behind on work orders that they are trying to catch up. Been waiting on a piece they ordered for the bathroom since the day after Christmas and we move out in less than a month.PATHETIC!

Worst place to live, ever!!! Moved here 3 months ago, had nothing But problems, and instead of them fixing them, they mark off that they did, or do nothing! DONT MOVE HERE, PEOPLE!!! Theyve already got several lawsuits against them. Id give them negative, stars if I could. This place is a joke!Oh, and lets not mention, the guy stalking my wife! They do nothing about it. Lots of drug deals going on, lots of cops, always looking for people as well

Love this place, great staff and great location. They are really nice and have great apartments to live in. Make sure you stop in here and at least look, I dont think you will be disappointed.

Where should I begin...This is a One Star Rating because it’s mandatory before you can leaving a review.The staff in the leasing office is severely incompetent. They lack integrity, empathy, urgency or concern for any issue or subject unless it involves you paying to “move in”.While we’re on the subject of “moving in”, let’s talk about the unimaginable negative experience I had from just my first impression alone on the day of “Move In”. You all I’m sure have heard of the term “bait and switch” right? Let me explain. Everything seems okay initially when we checked the place out over a month ago, not perfect but not “Hell” either... but of course no actual ready apartment we’re available to view so we viewed a “model” instead. Inside that model, we were offered expired drinks (sodas from the fridge) had expired a year ago lol.Fine, that was forgiven. The events leading up to move in day all seemed fine even the promise that our place would be ready and all set by that date. So we did our part, paid our fees etc.The day before move in day, we get a call “hey your place is in ready, there’s been a pumping issue, pipes leaking and a flood with one inch of water so it won’t be ready until next Tuesday. The day of the call was Thursday, move in day was Friday. Problem with that is: we’ve already uprooted our entire life and family out of our apartment in California. Our belonging reside in a moving truck where the day of move in would’ve been our the 3rd and last day to keep the truck before being charged an additional $100 per day everyday thereafter.Mind you. We sat in 8 hours of traffic to get here. We slept in a hotel. The staff proposed a $200 cut off the move in deposit for inconvenience. Not ungrateful however that doesn’t begin to cover the damage to our livelihood to which this has affected. Let’s continue... The next day, my wife and I went to the leasing office. Surprised to see us, the man was joking with a staff member completely not expecting to see us for another few days but was unaware that that wasn’t an option anymore. We asked why after a month wasn’t the place ready and his reply was “I don’t know, things happen, what do you want from us?” As he sat there with a totally relaxed posture legs crossed and staring off at his monitor without eye contact. His demeanor was totally disrespectful and he seemed completely unconcerned. Had no answers for reassurance to my questions and said “when he gets an update of when things will be fixed and ready, he’ll call us”. Btw, he mentioned that for the whole property, there was only ONE maintenance person they contracted. Unbeknownst to him, before we saw him we walked over to our apartment to take a peak inside, well no need to peak because the door was wide open and no one was inside. Our jaws were on the floor after what we seen. The floor weren’t done the fridge, stove washer and dryer were all sitting in the living room. There was a large gaping hole in the whole in the guest bathroom and the floor stripping and was flooded (as was said before) that part being unfortunately true. Closet doors and blinds were off and laying on the shower floor. He respond to all this.. “we have you 200 off, ain’t that good enough?”After expressing my disgust with his dealings and walking out, he calls us 20 minutes later and says “we’ll if you want you can move in after 5 or tomorrow at 9am........Guys this was yesterday. I’m sorry but I’m unhappy and I haven’t even signed the lease yet.

Good place and affordable

Dont rent here!!! They are terrible. It will take forever to get anything fixed, the staff (especially the manager) is extremely rude all the time. They dont take care of the dog park and they never add bags to anything. Dog feces everywhere. We constantly are being asked to pay more for things, mid-lease. If you have dogs, be warned they are not safe! Constantly, mine find chicken bones all over the sidewalks and grass areas. I would never wish living in this place on anyone.

I moved out in January of this year. I thought I would be done complaining about this place but it’s two months later and I have yet to receive my refund of my deposit that they have claimed to be cut a month ago. Week after week I call and speak to a manager who claims they are going to follow up with me they have emailed corporate and I never received follow up. I stayed very far from this place one of the worst places I’ve lived they are scammers. No maintenance follow up the place gets cleaned enough to look the part upon moving in but it is filthy things break no follow up the office is so on organi no maintenance follow up the place gets cleaned enough to look the part upon moving in but it is filthy things break no follow up the office is so unorganized. They make so many clerical error‘s including managers. You have to pay to park your own car. It’s roach infested.

DO NOT MOVE HERE!! THIS PLACE IS A NIGHTMARE!! I lived here for a year and a half to save some money the apartment I viewed was NOT the apartment I ended up with.. It smelled horrible and there were roaches on the repainted tub and a few things didnt work and of course management never fixed them. My mail box was broken into and it took management 3 months to fix my problem. They also started charging for parking. I have photos with dates to prove this. The apartment was left spotless and I have photos of that as well the only damage that left was done by the previous tenant and maybe a fan switch which cost $10 at home depot. The laminate flooring was lifting up due to poor installment my father has done flooring for 30 years and confirmed this. They are charging me $200... PLEASE PAY MORE TO AVOID A UGLY GHETTO COMMUNITY WHERE PEOPLE ARE SELLING DRUGS AND SCREAMING AT ALL HOURS OF THE NIGHT. MANAGEMENT LITERALLY CHANGES EVERY FEW MONTHS TO AVOID YOUR ISSUES. IVE LEFT MANY GREAT REVIEWS SO THIS IS JUST HONEST PERSON TRYING TO SAVE YOU FROM GOING THROUGH A NIGHTMARE! ALSO I AM POSITIVE 5 STAR REVIEWS ARE STAFF WORKERS TRYING TO HELP THEIR RATINGS. I MIGHT JUST BE CALLING MY LAWYER FOR THIS. SEE YOU IN COURT!!!

Moved in December 2018 and i love my apartment. The parking is actually only $15 but right in front of my apartment. My neighbor is a sweet heart. Security is great, managemet has been great. They do there best to keep US residents happy. Centrally loctated. Couldnt ask for more, They have the best prices for your square footage. :)

DO NOT MOVE HERE, i would NEVER recommend here even to my worst enemy, their rude and racist, only person who has ever tried to help or fix anything is the assistant manager, the property management doesnt return calls, lack of communication, Ive had plenty issues refrigerator went out lost $200 in groceries and they did not want to help or TRY to do anything, i feel like the old management where way better then them, the only people whoever been nice was the maintenance guys and ASSISTANT manager. I dont understand how a place like this can still be open should of been closed down by the state. The manager has tried to make false allegations against me with NO PROOF, living here has been a NIGHTMARE that i just want to be over with. I give this place a NEGATIVE 100 stars, TREAT people how you would like to be treated and live. Its like where peasants living here.

The new management is way too unethical. There is mold in there apartments in which their maintenance people came and left a whole in the wall in some apartments and never attempted again to fix. Now management is trying to charge tenants for their doing. Also trying to renew a lease 2 months prior to the lease agreement ending and they tell tenants to wait 15 days prior to lease ending to receive a letter, than after demand 60 days notice to move out..after you have tried to renew lease 2 month prior. Oh and do I mentioned at least 30 tenants had their cars towed all because again unethical, they emailed tenants less than 12 hours before stating that they are rescheduling the paving of the complex, in which that was the only warning... NO 24 hours courtesy letters either. OH and one more thing on the not fixing the apartments with mold and just leave a hole in your wall in which their maintenance did. BUT on top of that, they received a work order to repair the hole in the wall that they did and left in a months advance notice but again unethical...they claim that is not enough notice in which the NRS 118A.380 requires you to fix this problem within 48 hours of the date of work order. Oh do I mention that having mold in your apartment constitutes your right to terminate your lease immediately if you have one of the following, mold, plumbing, bed bugs, roaches, no heat, no air-conditioning, no running water or hot water, no power or gas, and broken door lock to the outside. THOSE ALL in which the dwelling in inhabitable living conditions. 48 HOURS to fix. Beware of the management/owners. Know your rights as a tenant, this is why we have tenant/landlord rights and laws in place. Oh not to mention they violate their lease and want you to owe them!!! STAY AWAY FROM THIS PLACE!!!! Another thing they they try to call you to say you owe them money for bogus DAMAGES CAUSED BY THEIR NEGLECT OF WATER DAMAGE!!! i like to see them try to come after some of their tenants for this bogus claims because a class action lawsuit awaits in the works!!!!

I wish there was a worse rating than this one. The upkeep of the grounds is terrible. The office staff is very unfriendly. They changed the parking rules wanting 25$ a month per car to park under covered parking. Uncovered is free for residents but there is maybe 25-30 uncovered spots to choose from those fill up very fast. So we are parking our cars on the street. Very disappointed with the way the office staff treats us when we come to them for a question. They “repainted” the apartment before we moved in and didn’t clean anything out just sprayed over all the crumbs in the cabinets. I pay for the pest service, the pest guy sprays my place and says your place is too clean for roaches we will tell the office you need a building inspection. Followed up with pest guy and office nothing was done. Had my car damaged outside my apartment, neighbors are loud and disrespectful. I know you get what you pay for but come on stonegate. Very disappointed will not be recommending this place to anyone!

I wish I could put -200000 stars, this place is so bad! They’ve tried remodeling it and it’s still ugly, the management sucks I went 2 months with no washer because it was broken, we heard about 10 gun shoot outs through out our lease, and on top of it, they charged us cleaning services two times and sent us to collection with out any warning, and when I tried calling them so they can explain to me why, they never returned my call, they always said “our manager will return your call”, do your self a favor don’t move here.

When I have a problem your maintenance team is there in the same day the fix what ever is wrong I really like that thanks

I lived there 3 years they are awesome and the apartment clean and niceThe management cool, the manager yazmin she is very helpfulOnly one thing was not good that they ask us to pay 25 dollars monthly for parking

Believe the reviews! Stone gate management is unorganized, most of the times I called for a maintenance issue they wont get back to you til 3 years later, they are professional. Im definitely not staying here. The only good thing about these apartments are the layout.

Place was good when we first moved here but after Pinnacle took over its not been goodGlad to me moving. Management doesnt enforce lease rules, people blast their car stereo and often late at night.

Very unprofessional ! they showed us a room that was far from what we originally got. We have dead bugs in our apartment, live Roaches! broken dish washer that cant even close, bad paint jobs, bent oven, Heater does not work, called the office, no one comes to fix it, having to repeatedly ask to fix an issue. Took pictures of everything, took it to the office and asked to have it all fixed and they want to ask “whats wrong with it” come to our apartment, show them EVERYTHING, then leave and call 15 minutes later to apoligize ? dont just apologize, fix the problem !!

I have been here for two years, they have been managed by 3 different companies, and have new employees monthly. When I renewed my lease it went up almost 100$ and the young lady who renewed was in training, and gave me the wrong information!! So I was not signing the lease that was not properly explained to me! So after almost a year I have paid almost $740 IN FINES including when THEY had my car toed.. my first 3days with no stove,, and was moving in as they were cleaning my apartment. My dish washer has never worked and requested a new one got a smelly old used one. Mold in the bathroom and walls from leaking walker heater, ALSO COVERD IN MOLD .. I paid rent late 1 time and was charged 45$ for them to “POST A NOTICE” 50$ late fee and 10 a Day !! ALSO NOT IN MY LEASE !! My HOUSE and CAR had been broken into as well and they didn’t work with me on changing apartments! Police on EVERY CORNER Worst Apartments I’ve ever lived in!!

Best place hands down.

I have been living here since 2016 (you would think that counts for something) the changes to the community has been for the better now with that said the staff has been rude, unhelpful and unorganized. They have a new system that you have to go to moneygram to pay rent when I tried explaining that it is not letting me pay, they told me it’s not their problem and if I want to pay my rent I have to give them 25$ extra in order for them to except my rent and not get a late fee. For the past 3 months they have been trying to over charge me for everything they won’t let you talk to anyone higher than the assistant manager and if your lucky to talk to the manager she shoots you right back to her assistant as if she doesn’t want to be bothered. the apartments are ok but for the price and head aches roaches and rats that comes along with the useless staff at this apartment is not worth it and as soon as my lease is up I’m running as far as I can

WOW this place was on the top of my list. I get to the complex and it was ghetto just had that dirty watch the f out vibe made me want a pistol asap... i just came to Vegas from far far away and when I looked at the apt it was NOTHING like the pictures it was the worst layout the kitchen looked like it was from the 70s and to top it off I ask whats behind that door the girl says oh thats where your washer and dryer is I open the door and at least 30 ROACHES fell out and onto the floor I jumped back said thats a deal breaker go get my license and that was the quickest viewing Ive ever seen. Me personally I didnt like the whole complex and unless you love ROACHES and ghetto looking fools running around DO NOT EVEN LOOKING AT AN APT HERE DONT WASTE YOUR TIME I WAS SO DISAPPIINTED AND MAD AT THE SAME TIME. F stonegate DONT MOVE THERE... JAY FROM NYC

I love it here. No complaints and I have a beautiful view of the golf course.

I advise anyone never move here they lock you out yo own mailbox in gates they kept my deposit after someone move in a week after I moved they lost my rent money once they have roaches they never fix stuff everything in apartment old ass hell carpet old closet door dont work gym is a joke nothing works this worst apt in Vegas

Very horrible place to live .they dont fix nothing at all but want to charge you all these late fees. my car got towed away by the building tow truck company for no reason.they put it in front by the office ..no good communication at all ...plus they change Owners all the time ...i would not advise anybody to live here ....

Horrible place to live dont waste your money here. I have had so many awful experiences here with the management.

In comparison to the pasific harbor apartments down the street these (or at lest my unit) is far better. Someone stole a part to our A/c unit and we got it fixed same day. The only problem I do have is we live not the Greens side by the golf corse so we have a club house here too but none of the keys they said would work do, so we cant get into the gym or anything even though we can clearly see its all furnished. They instead use it as a storage unit for either old or new appliances. They also raised our rent, and the apartments on the other side where the office is, gets all new appliances while we have not, but we have to pay extra for that

If this apartment complexs goal is to get rid of their tenants, then they are doing a fantastic job. This apartment continues to disappoint, from lousy maintenance to having bugs everywhere, to now charging for parking. They claim there are free parking spaces but there are not enough uncovered parking spaces for everyone. This isnt an amusement park where you pay for your ticket and pay for parking, this is an apartment complex. I wont be surprised if other apartment complexes start advertising that they have free parking just to steal away stonegate customers. Not only are these the only issues, the staff in the office building are very rude and would rather not be bothered with. The main office manager hides away in her office so that she doesnt have to do her job. Lastly, I want to address Pinnacle multifamily property management directly. You claim you exceed expectations and that over 95% of our residents express a high level of satisfaction.... THIS IS NOT THE CASE AT STONEGATE APARTMENTS. I will not be surprised to see this companys reputation plummet into the ground.

I wouldnt even give this place a half of a star, Management is absouletly horrible, from the leasing consultants who has a attitute the moment you walk through the door to being here 2 years and not even know who is in charge, or has the ability to help with the issues i need addressed because whoever the assistant manager or manager is never even greets residents (customers) nor interactive with them i am highly disappointed with this company as a whole Im definitely going to speak with corporate being there employees cant ever seem to help 😡

If I could leave negative stars, I would. Absolutely the worst place I have ever lived. A few months after moving in, we had a break in during broad daylight. No security or anything. Leasing office basically told us to deal with it. Management changes way too often to be able to get anything done. If someone before told you one thing, the new staff says something completely different.We had water coming from the kitchen sink flooding the kitchen for almost two weeks before someone finally fixed it just to have it start up again the next week. We couldnt even get in contact with the maintenance team. They say if theres a maintenance emergency theres a response team for that. Non existent. We called, left multiple messages, went into the leasing office and still nothing. It took actually contacting pinnacle, the property management, to get a hold to someone to have them come to our unit. Nothing but bad experiences, useless staff, and overpriced units for the area and quality of living.

They are slow to respond to work orders. The maintenance men or Handy men as I like to refer to them, are not qualified to repair most problems. The Heating and Air Conditioning in my apartment works poorly. The grounds are very poorly kept with dog feces on the few patches of grass that is there.. Bottom line, Rent is cheap, but you pay for what you get.

This is the worst place to live. I moved to Las Vegas in 2014 and I have been living here at Stonegate the whole time. We are on our 3rd leasing company. They don’t fix anything in a timely manner. Then they lie and say they fixed things that they didn’t. The last company put aerators on the faucets to minimize the water pressure so it takes forever to wash dishes. Now they are charging $25 a month in addition to rent to park under the carport. I should not have to pay to park under a carport. If it were a garage then I could understand the fee. This is not a luxury apartment. We should not have to pay to park at home. If you need help don’t expect Lily to be helpful. With her attitude she should not be in customer service.

My one gripe would be its hard to get something fixed, sometimes you need to stay on them, but the staff is always polite and helpful.On the plus side the layout is great, 1000 sq feet for the price is fair. Nice location, quiet enough but close to nellis/sahara so every store is a block away.Im always looking for something cheaper, but keep renewing my lease here.

I can’t wait to move. Everyone is horrible in that office and so unprofessional. THERE IS A REASON THEY HAVE 2 STARS ! Don’t MOVE HERE !!!!

DO NOT MOVE HERE, I REPEAT DO NOT MOVE IN STONEGATE APARTMENTS. THIS IS THE WORST APARTMENT COMPLEX IN LAS VEGAS. THE STAFF IS HORRIBLE, THE APARTMENTS ARE MOLD INVESTED, EVERY THING IS RUN DOWN IN HERE. ROACHES OLD OLD OLD OLD OLD OLD OLD OLD APPLIANCES. DIRTY CARPET THAT THEY DO NOT WANT TO RENEW THEY JUST GET IT SHAMPOO TO MAKE IT LOOK CLEAN, ONCE YOU IN THE APARTMENT YOU SEE ALL OF THE DIRY STAINS THAT COMES UP. OH DID I MENTIONED YOU HAVE TO PAY FOR PARKING AND YOU WALK MILES AWAY TO YOUR APARTMENT, TRY THIS WITH HAVING TWIN NEW BORNS. HA. MADE A MISTAKE AND PARK IN A WRONG PARKING AND THEY TOW MY CAR AND THE TOW COMPANY CHARGE 500 DOLLAR S TO GET IT OUT. PLEASE SAVE YOUR SELF SOME TIME AND STAY AWAY FROM THIS PLACE. I WISH I CAN BREAK MY LEASE.

Roach infested, horrible management, maintenance will come and fix the same thing five times, but its still broke. Oh and the loud music and weed smell almost everyday is awesome.

We just moved in and the service We received from Gaby and Laura was amazing, there customers service was outstanding.

Worse complex ive ever stayed. They let small issues become big because they dont take care of issues when theyre addressed. Charging for parking while in my lease. If parking was free you shouldnt be able to start charging people already in a lease.. I ve have 3 crazy water leaks flooding my apt and nothing has been done.

The units here are fairly nice for what you get, but management is as poor and unprofessional as they come. I renewed my lease after the first six months here and had one of my friends rooming with me, shortly after renewing, the ceiling in the second (my roommates) bedroom began to leak badly whenever it rained. I informed management on-site of this immediately. Unfortunately, the people who work in the office are not concerned and failed to report it to upper management or maintenance. When it was finally reported to the maintenance staff, they would write the work orders off as complete when there was no work done. I found this out after putting in 2 separate work orders for the ceiling to be repaired with the front office, and they called me a few days later saying that maintenance has performed the work while I was out and they wanted to know if it was done to my satisfaction. There was, of course, no repair work done at all. This problem persisted for 10 months, the ceiling was finally repaired, but management handled the problem so poorly that I did not wish to continue as a resident in this community.

Everytime I call about my 200$ deposit they’ll have me on hold for 20 minutes or more. I’m a just go ahead and take that L. I knew I shouldn’t of came to these apartments. RAGEDY

25 dollars for parking... I have to carry my son from across the street at night and walk to my apartment. If I was told from the begging about that I would not have moved here. This is super dissapointing. I honestly did not plan on moving for a while but this is a slap to the face...

I would not give any stars. I have lived here for 1 1/2 years and paid my rent always on time. Last winter we had no heat for nearly 2 month. I reported it every week to Management, they would send maintenance and it worked for a week, and then again no heat. I offered my concern that the Unit is old and may break down completely before the summer, but that was ignored. In June of 2017 the air conditioner broke down of course, when it was 117 degrees, they worked on it for 2 days and finally came to the conclusion that the unit needs to be replaced. We had NO air for 3 days. Then in August one of their maintenance people damaged my parked car driving one of their golf carts, and they would not provide me with an incident report for my insurance company. Management would not return calls from the insurance company and were very uncooperative. So to top it all off.... I was one day late with rent.... the first time... and was informed I had to pay a fee of 50.00 and get a money order. My checks were never returned, and my rent was never late. You would think that after all those issues I had with them, which were no fault of mine, they would give one a break.

JOB WAS DONE IN A COUPLE DAYS .FROM THE REQUEST.

They let absolute horrible rude loud poeple live here. They blast music so loud that everyone in the apartment complex can here it. You cant walk outside without smelling some type of drug. This place is absolutly horrible. If you want to be Annoyed, scared to go out of your house, get a contact high while checking the mail and never get rest because no one understands respecting your neibor. Move on in.

Been living here over 2 years now & if I am honest its been the worst!!! My apartment bathroom wall was infested with mold & it took them over 2 weeks to fix! They tore down 2 walls and I was left without a sink while they tried fixing it! The staff in the office is constantly changing and it feels like they know nothing! We reported the mold and showed nasty pictures to the girls in the office and since it was on a Saturday they said they couldnt do anything because they had to have someone come inspect my apt till Monday because they werent sure if it was mold or not, sorry but it doesnt take a genius to determine what mold is, So we had to stay in this nasty moldy place while they inspected which was HORRIBLE for our health. Its been fixed now but honestly you guys want to charge your tenants an arm and a leg for roach infested apts/ poor service/ crappy n cheap appliances that constanly break down and take forever to get fixed!!You guys should really worry about your current tenants instead of putting all our money towards your renovations, its sad that my mother has to walk my niece all around the apts in this weather to take her to school because you guys decided to seal the gates for no reason.I wont complain about the maintenance guys because theyve been nothing but helpful unlike management. I bet if they had more helping hands things would get fixed much faster!!!

Like always bad they dont do anything they like to take short cuts whenever they come if they come....

It only took since 12-- 30- 2019 til.almost a month to get it done which took all of less than 20 minutes

Tbh honest try to make these aparments your las choice if you can this place not only over charges tou but they hvae terriable customer service to be honest like I said before try to make these apartments your last Apartments everybody in the front office doesnt help they give you short quick answers and like I said its just a terrible place to be I would never want to live here again I cant wait till my lease is up just so I can move anywhere else I hope this helps out anybody willing or trying to rent here please read through all the comments and also this place is infested with roaches

I have lived here for almost two years and it has been a horrible experience. The neighbors are very inconsiderate. The parking lots are always full of trash. Parking lot is always over crowded. People leave their dogs on the porch to bark all day and when I complained to the office nothing was done. Getting anything in the apartment fixed takes weeks and multiple calls to remind them. Not a very nice neighborhood. I gave had things stolen from my porch and ricks thrown through my window. I am thrilled to be moving out finally and would not recommend this place to anyone.

Other than the not so quick response of the maintenance crew of the leaks and that is our biggest issue of the time of living here but the people and the staff is the reason of our renewal.

They came. They fixed. They left. 😊

I wanted to move to these apartments and now that I see the comments I do not want to move anymore.2 stars is not good that speaks a lot about these apartments. Now in day nobody cares about the quality we live they only care abot the money thats sad.

The fixed my sink but it took a week, several calls to maintenance, and a call with the residential office for someone to finally come by.

Ive been living here for one week already and i am DEEPLY DISAPPOINTED. My apartment looks terrible. You can see that they “tried” to patch up some holes in the walls but failed miserably. Throughout my apartment the paint is chipping, in one of my bathrooms the faucet does not work, in my son’s room the light switch broke off when i tried to turn the light on, i can keep going on & on about all the problems ive already encountered during my FIRST WEEK OF LIVING HERE but ill stop there. Can you imagine that this is their idea of the apartment being “ready for move in” ?? Im paying a little too much for some low end apartment homes, shouldve took my money somewhere else definitely don’t recommend this place!!Edit(7-24-18): MAINTENANCE IS STILL HORRIBLE, be sure to always call to make sure they receive your work orders otherwise you will go weeks without getting anything repaired, and MAKE SURE THE OFFICE HAS A SPARE KEY TO YOUR APARTMENT because after almost a year living here they told me they could not get in to fix my leak due to them not having an extra key to get in???? How is that even possible?! Worst management ever, I STRONGLY DO NOT RECOMMEND THESE APARTMENTS, Just keep looking elsewhere trust me you DO NOT want to be struggling as my family is with this horrible experience!

Back Gate where walking entry is and cars are parked has NO Lights• please get lights up so we can visualize gate entry• thanx

A lot of bugs in the apartment, the good thing is my lease its ending I one week