Dr. Faulkner removed three tumors from my beloved pet rat. I was nervous before the surgery, but it’s been a week, and my rat is recovering beautifully. The incisions are neat and clean, and my rat is moving around just like she was before she developed the tumors. Dr. Faulkner showed sincere concern for my rat and followed up to see how she was doing. I would recommend Dr. Faulkner to anyone with a small rodent!

I had a great experience with Dr. Faulkner and the staff at CHAH! I brought my dog in to get neutered and they made us both feel extremely comfortable. While he was recovering, the staff made sure to keep me updated on his status and even sent pictures to show he was doing well. I also highly recommend the groomer as she has done a great job keeping him happy and clean!

I love this place and more than trust them with my dogs. The staff is extremely sweet and helpful and I absolutely love Dr Holmes, she is caring, smart and kind.

Thats correct. I had to take my dead pet to be cremated somewhere else. My review was solely for the high price regarding that service at your hospital. Thats why I deleted my review. I thank you for your fast response to my review, and hoping youll consider lowering your prices in general, especially during these Pandemic times

Angelo is an excellent vet tech & went the extra mile in helping me with appointment details and advice. I appreciate his attention & ability to accommodate special needs for my elderly border collie. Thanks!

I am very happy with CHAH. Dr. Smith has been fantastic ever since she treated my dog after he got sick while being boarded. Very smart and friendly staff.

I visited this place last week. The staff was very nice and friendly. I brought my furbaby in to see the vet. Janie my nurse was super sweet. She was very knowledgeable and listened to me just rant on about my kid. I loved her. My dog loved her. The only reason I scheduled a follow up appointment was because she explained to me the importance of it. Thank you so much Janie.

I was surprised at how easy it was to bring my puppy Jack in to be seen for the first time. Even though I couldn’t physically come in with my puppy because of COVID-19 and their paws only for the safety of their staff and myself. From my first phone call to the end of my visit with Dr. Holmes was very easy and thorough even though I didn’t get to meet her in person. Her technician Angelo really helped put me at ease when bringing my puppy inside the hospital and then back to me :-)

Carrie has been our groomer for several years. We live near Cypress but make the drive in for her excellent work. Our two labradoodles Abby and Maya are always well taken care of and come back looking great!

I have nothing but praises for CHAH! The level of care given is ABOVE just standard and starts from the time you call and speak with one of the office/accounting/vet tech,groomer, or any of the 3 veterinarian’s. Ive called to ask a question more than once and Felicia and Angelo were able to answer it. Angelo happened to answer the phone when I was in a state of panic regarding my new puppy that was having surgery in Dallas with an orthopedic veterinarian surgeon due to a broken femur. He spoke to me with care, patience, sincerity, and empathy. He listened to me cry, helped calm me down, gave me hope and valuable information and talked to me like a supportive close friend. My 8 week old puppy I had for 2 days wasn’t even being treated by CHAH. He picked up on my distress over the phone and took the extra time ( I am sure he didn’t have to give ) to comfort me. That act of kindness I’ll never forget. I’ve experienced this before when calling and Felecia was able to answer my question, put my mind at ease when I was overthinking if I should bring one of my dogs to be seen. Dr. Natalie Smith suggested a new service the office provided, when I happened to run into her outside of the vet office and asked her a question about one of my dogs. I took her advice by making an appointment for a laser therapy session that she said was a game changer on other patients suffering similar worn out joints/scar tissue from previous trauma/ or just old age. Her genuine honesty about initially being skeptical when she first considered adding this service but immediately saw results proved true. My rescue Malamute Wolfe had joint pain and trauma from being abused the first 2 years of his life before we adopted him. His pain was gradually started to get worse. The difference after in session was as if he was 5 years younger. The cost of the sessions I couldn’t believe was more than affordable to say the least! Cary, the Groomer, has been grooming my dogs for 3 years. She takes her time, is knowledgeable at what she does and suggested a specific bath for Colin, who has very sensitive skin. They both have thick long coats and she cares enough for my dogs by giving them several breaks when they get groomed because she pays attention to their needs and that they get tired because of their coats. It means so much to me knowing she isn’t just doing her job, she’s making sure my animals best interest is taken into account when being groomed. Hands down I can’t express how thankful I am knowing they are taking care of my fur babies!

I run a dog rescue and Central Houston and it vets are the best in town. They are so diligent, loving, focused with each dog. I have now taken my own dogs there for 9 years and my Mother has moved her dog to Central too as she realized their care was the best shed ever seen. All of the vets are amazing women and know veternairy medicine better than any primary vet I have ever used. I can not say enough about how wonderful they are!

I initially contacted this vet early in the morning to make an appointment for my 14 year old cat who was having some urinary issues. I reported something that I noticed during the phone call and was followed up with by Angelo I think his name is and he was super professional in how he handled the problem. The manner in which he rectified the issue alone is definitely the reason why I am thinking of making them my primary vet for my cat to live out his senior years.

Dr. Faulkner has a huge heart for animals. We are so deeply grateful for her! Our beloved pup, Evie, has some special needs when it comes to getting comfortable at the vet clinic. Our previous vet was extremely rigid and unwilling to make concessions to help us all get Evie the best care. Our trainers at the Texas Dogfather recommended trying Dr. Faulkner. We couldn’t be more grateful for her. She has gone above and beyond for us. Evie also has worked with Dr. Reid and she was equally wonderful. If you are a crazy dog parent that loves your fur baby, look no further. In my experience, the reception has been extremely helpful to us and more than kind on the phone. Remember that this is an extremely challenging time for everyone. They are having to find ways to disseminate information to pet parents, keep everyone happy, and keep everyone safe! We love CHAH. Take it from us- we are not easy customers! They are wonderful! - Love, Evie, Haley, and Greg Lempel

Nice animal vet. Clean place. Very friendly staff. Ive been going here for a while now.

We LOVE Central Houston Vets!! Maxi loves Dr. Reid!! They LOVE him and take extra good care of him. Max also loves that all of the vets are FEMALE!!

The customer service at the animal hospital is terrible. Julia R had a disgusting attitude and was totally unprofessional. I ended up leaving and not even completing my appointment. Im sorry, but there are plenty of other places in town where they are polite and amiable. When I got home I made an appointment with, Fur and Feather Hospital on West Gray. What an total difference in the tone of the call. Its like they WANT customers! Dont waste your money here. Service is subpar.I ended up calling CHAH back to speak to a manager and complain. Towards the end of the call the lady has someone speaking to her, she doesnt even ask me to hold, instead just places the call on hold

Yea, not a fan of this place. I read the reviews and they suggested good medical treatment, but poor staff service. I thought everyone has a bad day and went by with my dog vet papers as I have just moved from Austin. No dog in tow. I arrived and one of the ladies behind the desk didnt greet me, she shooed me out. No welcome to Houston Animal Hospital, it was go outside and wait with a hand gesture that treated me like an unwanted pest. I told her Id just go someplace else and she clearly didnt care. So I went to Montrose Veterinary Clinic, and oh my, what a different experience - they were SO nice!

I had been taking my dog to the same vet for 7 years but had been only mildly impressed for the last couple of years. I particularly didn’t like my last visit there in 2019 due to a rushed visit with new doc and lackluster interest in what was really going on with my dog. So I decided to try this place based on a recommendation and they were fabulous! Took their time, read ALL of Jinx’s medical history, and were super down-to-earth and personal. Both Jinx and I are thrilled that we have a new place for vet care.

We will forever love Central Houston! They helped us with our sick pup and helped us rescue a sweet new girl a year later. They explained all medical treatments and options. Dr. Smith was awesome as she was the one that cared for our girl and helped us understand what we needed to do to move forward in helping her. The staff is kind and attentive and our new pup loves her Vet family. I would recommend this hospital and Dr. Smith 100%!

Very caring and professional.

Thank you Dr. Natalie Smith! I had to take my 10 year old female boxer in yesterday. I was not a client but a friend recommended Dr. Smith. So I called yesterday in a panic and I was able to see Dr. Smith the same day. She was amazing! I was expecting the worst outcome for my poor Zoe but she Dr. Smith took very good care and was extremely thorough. Zoe was a lot better last night and is still in good spirits this morning. And the added bonus, the clinic just called me a few minutes ago to see how Zoe was doing. I couldnt be happier with Dr. Smith and the staff at Central Houston Animal Hospital. ❤️🐶

I highly recommend Dr. Faulkner and Dr. Smith, and the care of the supporting staff. And Carrie the groomer is fantastic, she goes well out of her way to accommodate my every need from working with my schedule to my dog’s specific skin and coat requirements. Thank you for your exceptional service!

Ive brought both my cats there several times without complaint. When I bring one cat in, the staff all ask about the other by name. Ive walked in a few times and been seen promptly. The techs are sweet and considerate, the vets take time with their thorough exam, offer their plan and plausible alternatives. I will continue to go there and recommend them without reservation.

What a wonderful place! My Westie has Westie Lung Disease, and Dr. Natalie Smith was willing to try an experimental treatment using cold laser. I was supposed to lose my boy over a year and a half ago, and he’s still doing well.This staff is caring, warm, and genuinely concerned about your pets. Thanks to all of you including Desiree, Felicia, Jasmine, and Alec. I wouldn’t go anywhere else.

The vets there are great but unfortunately the staff leaves much to be desired. After multiple issues with them, Im finally at the point of having to find a different vet office. Once, I showed up for an appointment only to learn that I had a drop off scheduled by mistake instead and the receptionist had an attitude as if it was somehow my fault, time off taken from work for nothing. I received discriminatory attitude from another receptionist when I refused to schedule full vaccination for my pups which, by the way, was recommended not to be done by one of the vets due to a pre-existing condition. Getting a prescription sent to your pharmacy is like mission impossible there. I sent an email requesting one which, of course, was ignored. Then I get a call from my pharmacy informing me that the vets office is now refusing to provide the prescription for the full year because now too much time has lapsed since the test. Great, why then the prescription never made it to the pharmacy at the time of the test in the first place?

Amazing receptions, assistants and doctors! You cannot find another hospital with such quality of care as these guys!

Will never go here again.I shopped for a week for somewhere to bring my dog to be neutered. I called and obtained a quote and decided on Central Houston Animal Hospital after seeing its good reviews. The day I brought my dog in, the price raised slightly, but not significantly. I selected to not have anything added to his procedure unless I received a call to approve first. After the procedure the vet informed me she pulled more teeth than I approved (which cost about $50 more). Then when I went to pay they added a new patient fee. When I called and scheduled the appointment, along with when I dropped him off and signed the proposal, they knew he was a new patient and did not include this fee. I ended up paying close to $200 over the original quote. The staff was rude and unhelpful, not only regarding the bill but in general.Safe yourself the time and money and do not go here.

Took my cats here from the 1980s to the 1990s.

Been having chronic issues with both my cats using a different vet. One had an ear infection for about a year, and the other had crystals in her urine for about 6 months and wasnt getting resolved.A few visits at this place and both my kitties are cured!! yes, it was $$$ but my previous vets lack of care caused my kitties condition to be worse than expected. So im happy to have spent the money to have 2 healthy kitties.Thank you to the staff!! Would recommend to anyone because of the level of care and communication.

Love this place and Dr. Smith! When our senior chihuahua started having issues with his mast cell tumor, she got us in immediately, made sure he was on the correct meds to mitigate his symptoms and got us a referral for radiology. Dr. Smith spends time thoroughly discussing her opinion and treatment plan, answers all of our questions and consults experts whenever necessary. She also makes sure we arent doing any unnecessary testing or procedures. She has always been very attentive to our little guy and contacts us to check on him after he has been in to see her. We have also enjoyed working with all of the office staff and techs. They know who we are when we call and greet us by name when we walk in the door. We recently adopted our rescue from their shelter boarding program, she loves everyone there and gets ridiculously excited when we pull into the parking lot!

The vets around here all seemed to go to the same seminar about how to get the most money possible out of their clients, so I wasnt surprised when they tried to charge $700 for my male cats urinary tract infection. I got them to lower the price on that one, but now my beloved dog, a Sheltie named Shelby (that has only been to this one vet in his fifteen years on this planet) had a stroke or something yesterday and desperately needs to put put down. I stopped in to tell them that I would like to bring him back, and they informed me they were full, and I would have to wait. (There was not ONE SINGLE PERSON waiting, and there were FIVE PEOPLE sitting at the front desk. WAIT, with my dog who is out of his mind, confused, and ready to cross on over. Needless to say, I am also horribly depressed. I have had a number of animals euthanized over the years, and it has never taken longer than FIVE MINUTES, most times less than a minute or two. Yet these folks couldnt make the time for my boy here at the end of his life. They SUCK!! A very unfriendly, grumpy group of worker bees who have to deal with the same veterinarians who decided to send me straight out the door with my dying dog. DONT GO HERE IF YOU LOVE YOUR PET! Theyre just way too busy, and they overcharge, anyway.

Many of the staff members are very responsible and caring... however the owner hires for good looks without regard for any common sense.Dont depend on anything they tell you theyll do.Heres their business philosophy - which contradicts what their front line customer service personnel do:Our practice centers around high quality, comprehensive ?? patient care. We recognize the importance of the relationships between humans and animals and we see our clients and patients as extended family.?? (one of their front line personnel doesnt have the maturity or integrity to follow through on what she says shes going to do - This experience with more details is available on Craigslist, Houston, as well as numerous Houston Vet Blogs.and the pr continues: We work as a compassionate, dedicated?? team?? to provide full service veterinary care including examinations, vaccines, surgery, boarding and grooming. We cant wait for you to join our family!

Excellent pet care, knowledgeable and caring vets, and centrally located facilities. The doctors and staff here put your pet first and follow through over the phone and in person. A+

Vets take the time to evaluate, offer sound options. Reasonable rates given the neighborhood.

We love CHAH! Lovely staff and great care for our Maggie!

I highly recommended Dr. Smith . she takes care of my dog Lee.👍she goes the extra mile.👍👍

Love this place. They are super friendly and I don’t feel robbed after paying.

Alec at the front desk is a super hero! Patient and knowledgeable in answering questions.

Very intellegent vet with good prices. Convenient location for midtown/montrose prospects and friendly office staff!

OVERPRICED AND HORRIBLY RUDE.Dr. Smith is insanely rude. Everything is more expensive here. Don’t waste your time. GO SOMEWHERE ELSE.The front desk and vet techs are nice.

Been coming here for many years. Doctors are very good.

I struggle because the prices are high...REALLY high. However, were comfortable with the fact that they know our dogs and we can always get in, just as long as we dont have a vet preference.We havent had a bad experience with any of the vets, but, we did go in and get some stiches in for a bad leg injury our one dog got. We went to get stiches out and then we get home, come to find out they didnt take out the stiches, when that was the whole reason we went for the visit that day. Im still a little sore about that, even though the vet tech was super apologetic.Again, cant beat scheduling and availability. I do like the reminder email system they have, I just know in the past its gotten a little off being updated, but that maybe because we have three dogs.

Very friendly staff. Best place to take care of your pet.

Incredible service and care. Theyve taken care of my animals for almost 18 years now.

Compassionate,Knowledgeable and Well priced Vets! Switched from another nearby Vet.

I think they are the best. My dog was having signficant trouble breathing and couldnt stand. I called the vet I had been regularly taking her to and they said they simply couldnt fit her in, even though it was an emergency. I called CHAH and they immediately worked her in, showed great care and concern, went out of their way to understand what was going on, and get her back to health. As an added plus, the staff all seem to truly enjoy being around animals. The difference in attitude between them and my original vet group is remarkable. I wont name the previous group--lets just say its another group of vets in the Montrose area.Anyway, now I board my dogs at CHAH and have them groomed there. They get my highest recommendation, and gratitude for getting my elderly dog back on her feet, literally.

Receptionist seem to be the biggest snobs well on inparticular, management..or shall i say management is completely rude and ALWAYS an attitude, whatever happened to dr.germann.. it was a great place to go then.. Oh and if your thinking of working there.. Ye be warned... under pay you yet they give you a lot of responsibilites and expect to not be compensated, you never get your review or raise and if you do their talking .25 raise, a majority of management play around all day... no seriously... PLAY... oh well i am done here.. good luck everyone... oh one good thing i can say is while their office staff sucks... doctors are wonderful.. so if you can withstand getting attitude from everyone upfront then your good.

Nice folks! Caring team!

They are amazing.

On the expensive side. Friendly staff

My vet, my groomer, my kennel all in one.

Great vets!