Ms. Cynthia in the office is incredibly helpful. We moved from out of town and information seemed to be crossed between the office and ourselves causing a long delay at move in. Due to time constraints and the current state of things with this pandemic we were insanely stressed and Ms. Cynthia was able to work with us and resolve all of our concerns. She was kind and on our side every step of the way. I have never worked with apartment staff and had such a positive experience even though everything that could go wrong did. Every concern we had was addressed and we were put at ease that we were wanted here. I would recommend cranbrook forest as its quiet and they have proven that they can resolve things quickly and to a comfortable level for all involved. Peace of mind is worth the world and we thank you Ms Cynthia for your calming ways and kind spirit.

These are actually some nice apartments. Management (Ms. Veronica) is really nice and able to talk to. I havent had any problems. Maintenance issues are taken care of promptly.Take care of your property and itll take care of you!

I have been here almost a year and despite little things (neighbors) I love it. Management (Ms Veronica) is always smiling, always helpful. During this pandemic and Ice storm, she made sure we (the residents) were ok, taken care of and made sure to share whatever resources was available. I will be renewing my lease in August.

Ms Veronica is who keeps these apartments flourishing. Without her things wouldnt be the same at all. She deserves a raise or something for having to deal with like 10 jobs at once.

Ms Veronica is the best I swear 🥰🥰

Since the change in management and Veronica took over, the place is great. The staff is very respectful and maintenance problems are handled swiftly.

Iam so in.love with this property i have been here almost a yr n i plan to renew my Lease at all cost never have a lived in a property where management specially ms veronica has truly taken care of all n I mean all my concerns ina very caring n understanding priority matter ms Sheila is amaZing aswell n assistant manager Sheila this very clean upto part property always veronica.provides me with resources if needed at any time for bills n more even when my apartment needs anything she pushestheconcern as .uchas.possiblen workshardto get itdonefollowsjoshe re.embers.me I feel like iam spsakingdirectlywithlropertymowner even advise I have piece of mind she goes beyond her job duties always professional she listens to my concerns even when isa l personal my life my environm3nthS changed for est set iam power chair boundncurently32 weeks pregnant n honestlyi2kll not.relocaTe nowhere else because of her n maintNcen teaM under her true leader but I must say if she leeves i will follow her immediately I will too I will renew o e more yrn if she still here iwillrenewagain I recommend this.propertytofamilyfriends nstrangedsall is awesome

I just want the world to know ms.jessica kept her word make sure I was moving in, very respectful, kind and friendly, there’s ALLOT of people in the world, but she’s one of kinda! Thank you for going out your way time, patience, and etc, I really ole you one! Thank you again ms.jeasica!!

Because Jessica the Assistant Manager is Really the best she definitely will help you with your problems

Cindy was amazing - a skilled multi-tasker. She is kind, knowledgeable, and easily walked me through every step of the process for signing my lease and gathering the documentation that I needed to get in quickly. I was a nervous wreck and she calmed my storm. I am so grateful to know that I will be well taken care of in my new home. If there were an option for a billion star review, she would get it.

Cindy was so nice and helpful!! Very caring and understanding ! I had second thoughts first because of the area but Cindy was so welcoming made me feel better and relaxed to sign my lease ! Helped me and my mom get our own apartment!

Jessica, office management, was Professionally laid back and made my move in smooth. A few long quarantine months later, they show how truly understanding they are with communication. Not to forget the grounds are maintained by an elder gentleman and he does a wonderful job. Definitely noticeable when he had a 3 week vacay.Ps. Neighborhoods not the best but sure could be ALOT, much worse!!

Cindy is very understanding, and helpful. She got me and my daughter moved in quickly, she was very helpful and made the whole process easy.

Great customer service Cindy and Jessica and the outside maintenance are doing a great job. Property look a lot better. Always clean!

You should expect roaches a lot of them to greet you as soon as you move into your apartment. This place always has trash all over the place and maintenance never came to fix anything. They charge you for EVERYTHING & fix ABSOLUTELY NOTHING. I signed a 6 month lease and couldn’t get out of there quick enough.its a lot of places in Houston just keep looking

I recently moved into a upgraded town house apartment with brand new washer/dryer. The new management is amazing, I cant wait to use the new computer room. Keep up the good

I loved this apartments during my short stay. They got me moved in quick, and never were they disrespectful during my stay. I had to move due to my loss of job and having a hard time finding assistance to help and being able to keep up with the balance. Even with this in play Myleeka and Jessica were the best. They never hassled me and was always understanding and straight to the point. My AC unit went out and even then i was going through the payment process and Myleeka still seen fit to send someone out to make sure my babies werent without air the same day. If everything was still going good i would for sure stay in my apartment, which even came with a washer and dryer. Never had an issue with my neighbors and so forth. If you looking for a decent place to stay in the Ella area, this is an apartment i would definitely recommend! Its kid friendly as well!

I just moved in recently Ms Cindy has made the experience pleasant and easy. The apartment is just as nice as I expected it to be thanks Cranbrook for making this transition as convenient as possible!

Ive only been here a couple of days but I love my apartment. Cindy and Jessica are very helpful and nice I love it!

I like the improvements being made around the apartments.When I have a maintenance request, they come in a timely manner and fix the items.Great place to live.

New staff. Always in a good mood and actually get things done. Glad this change happened it was necessary!

Thank Jessica and Cindy for all the help and for always been super nice. I recommend this apartments.

Miss Jessica is so nice, i needed her help and she helped with no complaints.

I would recommend you to these apartments they have a lot of quality theyre very attentive to all there tenants and they are getting much better as the time goes by also make sure you stay on top of your paperwork they cant help you if you loose anything important thats your responsibility!

Cindy and Jessica are great they take care of everything at the complex and are very professional!

Took a tour here and I really loved the way it looked with the fireplace. However, when I asked for a tour of the unit we would be assigned, it was totally different. Fireplace was not even included as promised before. I also saw a huge roach and the cabinet in the restroom was broken.

Im looking forward to moving here. The stuff are friendly & will work with you. I came there for a tour & love the dryer & washer hookup in the one bedroom. Just been on this job three months & looking for a place close to my job

I loved the staff. Very friendly and understanding. Not to many people hanging around outside. Nice place to live!

The new property manager, she is extremely rude and so aggressive! What happen to Myleeka and Jessica! Seems she cares more about having an attitude than to check for my package, I been putting in work order all week for my ac and stove and when I told her. She just said something I have to deal with until maintence gets to it. Myleeka and Jessica were so understanding even though my ac goes out every other week. They made sure I had cool air before the office was closed!!!

The staff are very friendly and helpful. It was very pleasant working with them. The apartment unit needed some things to be fixed, but they were minor things. Overall, it was a good experience.

I have no words to express this new management team. So Malika no longer works here and i just feel very disappointed in this new management. My vehicle got towed because no one explained their policy regarding a half painted reserved marking. Its a 25/mnth fee and of course being new tenant was never told this. Went to the office and of course no one willing to help because corporate says the pic is visible. Its visible at night when u shining a light just to take the pic. Im out of 400 dollars so thanks to new management u will not get a good review from me. If u have a policy in place ALL UR TENANTS should be aware of this policy and u should make ur signage VISIBLE AT ALL TIMES. And of course no one wants to take responsibility for any of this!!!!!

Omg just recently move in 3days ago and I love it jessica was very helpful an help me find my new apaertment as she promise love my wood floors actual they first apartment i moved in with no problem was very happy to help me i think i will stay here for a while THANK YOU JESSICA!!!

I lived here and thares rats going in and out and big racuns so🤮👎

Not happy at all with this place, I have lived here since November of 2017 and the same issues I had when I moved in are the same issues I have now, the maintenance guy came to fix the dishwasher and it broke again the same day he came and fixed the washroom door he installed upside down and it came off track a week later, the door is just leaning against the wall which is unsafe he also came and fixed the fan in the bathroom but he actually didn’t it just makes a buzzing sound, I called the office to let them know and it’s still broken. There has been several shootings here that I don’t go outside only to go to work and come home, I have a coworker that just moved from here and she got a $260 water bill, when my lease is up I will not be renewing it.

I had my Housing Voucher filled out with my new apt. number by the asst. manager JESSICA and took it down to HHA then two days later I called the property to check on the status about the apt. and was informed by manager MALIKA that apt.# is no longer available and that JESSICA assigned me another apt without my consulting me. At that point I had to reapply for another voucher but then when I confronted JESSICA she lied in my FACE that she called and told me about that and MALIKA knew she lied and nothing was done about it, I called corporate and never heard anything from them. Needless to say things happen for a reason, I found a better apt. in a better neighborhood. THANKS FOR BEING SO UNPROFESSIONAL (staff and corporate office).

Horrible customer services. apartments have RATS RATS they don’t fix anything the new management doesn’t care about you. They have time to clean the pool and build a park but don’t have time to fix your apartment. They can send you letters about your balcony have chairs and bbq pits and etc but can’t fix nothing.My bathroom floor is caving in I put a work order in a month ago still not fix.my laundry room door still not fix dishwasher broken you hear gun shots every day please please please please please don’t move here. My ceiling been leaking in my apartment for months now managementDon’t care...please don’t move here since I been here we had 3 three different management and they all horrible

I really like what new management is doing to the community.

I hate that i had to give these people a star but anyway i hated living here.... coming from my last apartments i thought i was coming to something better but then again it is on ella. and theres is bad managers in the office that just want your rent they take 4 to 5 months to fix things also you have to track down the maintenance guy which helps a little ALSO THE APARTMENTS ARE ROACH INFESTED...dont apply here you will regret it if you do...RUN AWAY!!!!

Recent Comments: 2/26/2021 the owner doesn’t care about his tenants not employees 10 buildings without water. The leasing office doesn’t even have water but they expect us to pay rent in full. I have been displaced since the storm and have yet to go hom it’s been 11days and nothing has been done.This was three years ago; To me these are the best apartments I’ve lived in and this is my third apartment I’ve ever had. I love how you can call the front office and the questions and issues are handled ASAP. And to top it off I won a tv for paying my rent on time what’s not to love about that ! Make sure to ask Jen or Ms Malika they’re super cool 👍Now these are the worst apartments due to its owner AARON PITRE

Worst customer service ever I came for prices and Cindy was so rude practically took the pen out of my hand when I asked to borrow it to write prices down. Don’t lease here customer service always supposed to be good for prospects.

The parking places are narrow that a truck covers two places. a noxhe my car dawned with the two broken mirrors and a month later someone trying to park or leave the parking I rearranged the back of the car. and stupid because my car is a small sport car the smallest car in the world maybe. so I do not recommend that place your car will be as trash in 6 months contract there. there is holoc to marijuana everywhere there are people smoking forbidden mountain.

Manager and staff are so unprofessional. Went in to make a payment arrangement bc I was gonna be late on rent, I wanted to avoid being charged the late fees so I called, in advance, and told them if there’s anything I could do to avoid being charged the late fees. They said “bring in half of months rent and we can set a payment arrangement to avoid the late fees”. After scramming around trying to find some extra movie we come up with half the rent. Keep in mind it’s late already and was still at work so I decide to call and let them know I have half of the rent and they said that’s find bring it in tomorrow and we won’t charge you any late fees. The whole time of our call was for avoiding late fees. The whole point of me getting half the rent was to avoid late fees. Doing everything possible that the staff lady said I go in to turn in half of the rent and she says that i still have to pay the late fees??? The whole conversation between the both of us was about avoiding late fees. The point of me getting this money to turn in was so that we don’t have to be charged any late fees. The whole point of this was to avoid late fees. I made it really clear to the lady. And when I told her about all this all she could say was, “well I understood differently, and I know what I understood.” How unprofessional do you have to be to just not care about the tenants? And the very worse part was that the manager(who I spoke to too about the issue) had no care in the world as she sat in the other desk listening to our whole conversation didn’t even cringe once or stepped in and do her job as a manager. She basically just sat in her desk and just continued to do her make up and didn’t bother to offer up a solution and her manager title is suppose to. I know this complex might not see this a big deal. But it’s very much a big deal! Been here only going on 4 months and the first month was already iffy. This just put the cherry on top. Might have to pay the 75% of next months rent with this month so I can break lease and move again. Cranbrook Forest are very very sketchy. You guys really need to be more professional. Going to conduct a survey with all tenants in cranbrook forest and see how everyone else feels.

Just moved in. Ac not fixed as promised. Cant wait to move out.Lots of other things not as advertised. Second floor is flithy in the bathroom. Stove needs to be replaced. Floor is dirty upstairs. Dishwasher is dirty. Hotter than hell in here right now 78 degrees. Electric outlets dont work. Again cant wait to move out. 1.5.2019. The manager myleeka griffin and asst mgr jessica stole 100 dollars from me by stealing my mail. PLEASE BEWARE DO NOT MOVE HERE. ATTENTION ALL RESIDENTS AS OF FEB 1 2019 PAY THE RENT TO THE PERSON IN APARTMENT 104 BECAUSE HE SEEMS TO BE THE NEW MANAGER. HE IS THE BOSS THE GANG LEADER OF THE COMPLEX. HE GETS TO DO WHAT HE WANTS GETS TO BREAK THE LAW AND CONTINUE LIVING HERE SOMETHING MGR MYLEEKA SEEMS TO APPROVE OF. 3.8.2019.Lovely response inviting all lease holders to discuss, very dumb because you know dam well it isnt going to happen, you just want everybody that reads these reviews to think youre reaching out. You have never cared to hear what I have to say,you always told me we need to talk to helping hands, when in fact you admitted to me that moving forward you will never deal with them again and Jessica even told me that there were 22 other people that didnt have the rent paid, so if you think about it not all lives matter here. Got a great consistent job now and will be moving out asap. Thanks for nothing. Aaron Pitre not much of a gm either he stands behind his mgr no matter how wrong she is and btw you know when you look at any of these apts online like this one and others around ella or greenspoint area is that they post the pictures from when the property first opened and they want you to believe it still looks like that. BS! 3.12.19. Attention citizens of houston if you plan on moving into this place dont forget to introduce yourself to the King of Cranbrook Forest the guy who lives in 104 see him and his gang members get to do no wrong they have parties in the parking lot all the time. They smoke weed they drink liqour play loud music throw trasn on the ground have kids running around yelling and screaming all hours of the nigjt. Please come check it out it is one hell of a place to live especially around the king and his gang members. They swear all the time using the f word and the n word and how they f women up in their vagina yes one hell of a place to live. I cant wait to move. Well tomorrow is good friday 4.19.19. It will be my last full day here. I AM MOVING OUT-YEA! Defiantly a reason to celebrate. Happy Easter to ME!!!😎 and to all of you too! I have seen all the likes on this review. Im glad I can stop people from moving here. Now dont get me wrong they are trying to fix the place up but its the people they are letting in here or the ones who already live here who think they own the place and dont have to follow the rules. If you happened to miss the movie Black Panther just move here-you would feel like ur living in Wakanda. The guy who lives in 104 thinks he is the black panther or the king and the mgr myleeka is the queen and the gm aaron pitre well hes just a black guy who doesnt care. Well this is farewell Im out of here. Moving out on Sat. Live here or dont but if you want to take a chance get everything in writing check everything out from top to bottom beware lots of roaches live here little ones and a few big ones( i mean the bugs not the people) although the people do smoke a lot of roaches(weed). GOODBYE! 😃P.S. One major thing to know if you dont get renters ins they will charge you for not having it. I think that is illegal but hey its Cranbrook. They will also overcharge for water.

Ive been calling about my toilet and tub since yesterday. I called and spoke to this new manager who seems to not have any balls when it comes to her crew. My next step is to get the health department involved. I have a child whos tub toys are destroyed and doesnt even want to be home due to the smell thats coming up from our tubs.

Im excited to move in leasing office staff ashanti is very nice and helpful.. The inside is nice and renovated for the price...

Dont Ever Move Over Here These Apartments Are Terrible Trash Everywhere Kids Running Around Using Profanity Fighting Going On At Night Police Always Over Here Gunshots Every Weekend It Took Us 8 Months To Get Our Mailbox Key The Reviews With 5 Stars Are False Dont Belive Them Or Move Over Here Heed My Advice Hidden Fees Maintenance Never Comes When Requested Office People Are No Help Quick To Turn You Away If You Not Paying For There Horrible Service And Late Fees These Apartments Arent Worth What They Charge They Just Paint Over Everything Before You Move In Apartment Comes With Roaches They Dont Deserve A Star Or Certificate To Manage Apartments Dont Move Here Raise Your Family Elsewhere

Looks nice outside and inside with big open areas.

Aww I enjoy being here at this complex, I recommend this place. I choose a town home apt. It so nice inside n outside. Aunjel help me since day one back in 2015. Ur behind on rent, they take there time and work with you. No need to worry u be kick out as long u make ur payment promise to pay. 27 of each mth ur be fine. maintenance fix ur problem fast too! Thanks you so much, also make me feel like home.

I hate living here because management sucks and they dont care about their resident when theres a major problems. And they carry bed bugs

HORRIBLE!! For one they dont let you do a walk through of the apartments because they KNOW people will be dissatisfied due to how small each apartment is based off square footage. There is a roach problem within the apartments, they do have the exterminator come out BUT all they do is set up traps they dont bomb out there house or spray anything around the house. They are cheap. Traps take longer to go into effect. Then Ive never been to an apartment complex where you have to pay for a mailbox key!!! Which is $25 btw Thats how cheap they are. They have potholes every five feet which is a safety hazard towards children because cars coming and going try to avoid and go around the pot holes which prevents them going over speed bumps and driving wreck less. HAZARDOUS!!! They dont have any lines signifying parking spots so at night people park however which makes it very inconvenient to get out your car and lets no mention of you have a child you have to get out of a car seat.😒 They dont have a Dropbox to leave your rent which is also an inconvenience to people who work overnight and make payments when they get off work, so if you go to work on the 3rd and you get paid on the third, but lets say you get off at 6am they will charge you that late fee because you will have to wait until they open to turn in your money order. Also they dont have computers for guest to use, which is interesting because even at Forest Pointe (which is in the hood off North Borough) they have computers for guests to use ( limited to one hour) but the resources are still there. Cranbrook forest is so cheap they dont even allow residents to use their fax or copy machine. This place is just horrible all around and unprofessional. I would not recommend any one to stay here unless you are at your lowest and you just have to settle.

Ive lived here a few months very impressed with mgmt,maintenace etc; my property mgr is super friendly but professional care about and aware of property issues Cranbrook Forest entire staff You All Rock.

Im ok with my place. Ive been here 6 months and theres no roach or rat problem. Maybe in other ppls units but not mine. Its very quite. Its not the top of the line but its ok of3 you like being to yourself and not making friends. I like the office staff. Theyre all doing their best. I do have one small issue with the property owners. My ceiling leaks when it rains, its been this way the entire 6 months. The property owners wont release money to fix it. Like I said its a small issue that hasnt over ruled the good of this complex.

Moving out this month. The manger tells me I owe $300 for water to move out. 2br 1 bath. Then hit you with all these hidden agreement that I didnt sign. Money Trap

This ia not what you want to call home!!! They have RATS and they dont do anything about it. My ceiling fell in and it took them 3weeks to come fix it....bad apartments to live at

The management and Maintenance is horrible and they do not work with you on rent at all. A $50 late fee if you go past the second as nd $10 everyday after that.

Ive been here over a year and I like my apt they work with you and Ive yet to see a roach or rat in my apt its not a lot of racket at all its full of children mostly playing having a great time...night time is extremely quiet

This place is horrible.Lies,stealing in the form of water bill just bunch of lies.

Horrible place to live. Gun shots being fired all the time. Apartments in back always being broken into. Not a place you want to call home.

Im guessing new Management

The ladies in the office are Fantastic !! Thank you ladies for everything !!

They are so unorganized i dont recommend any1 to move over here.

Im content with the price that Im paying.

I regret moving into these apartments I suggest to anyone reading this dont do it youll regret signing the lease run for your life ...nightly shooting rodents littered property need i say more oh yeah they dont repair anything...and you cant forget about the hidden fees water, pest fee,trash fee, ...hurry up June so I can move

If the gate messes up your car, they will not repair or give you anything for the damages.

Trashy& Furniture always by the dumpster Office staff rude & dismissive whenever you have conversation with them lets not forget the junkie they call a secretary thats always high & space out

Im happy with it!

Terrible place to live......

Very quiet

Rats 👎

Ok

From the worst where I have lived, bad bad very bad. when I visited them I asked for a model when I moved they gave me another one, the one they gave me was a nest of cockroaches, something incredible that in my life I had only seen a month stand, from complaining they gave me another unit the smallest model but I accepted it because I had no other choice was that or stay to eat with the roaches, the friendly maintenance staff did what they could just like the office girls, they stole my car and ransacked my husbands there are no cameras nobody saw anything around everything is dark, the police go to every moment and it is not to watch precisely and the height of the highs I moved 5 months ago and they have not returned my deposit they allege that they changed administration and they can no longer do anything 🤬 I do not follow them counting more because it is long. And I gave them a star because it is the only way to let me comment !!