No AC for 8 weeks. Negligent flood and we’re told to continue paying rent after being forced to evacuate. Great place to live for mold. :)

I am glad to be a resident at The Heights at Park Lane for a variety of reasons. Family is first. We enjoy the secure and friendly atmosphere that The Heights offers along with the amenities, from the gym, and gated parking to the easy walk, to restaurants and other shops in the area, to the cordial greetings from the concierge. The location makes it easy to jump onto the highway to head downtown into Dallas or up north to the cities around 635, George Bush Tollway, 121 and 380. All around it is a great place to live.

I wanted to take a second and say how grateful I am to live in such an amazing community. Everything about The Heights is what I had hoped for when I decided to move in!Kari, Noelle, Kris, Stacy, and the entire team always go above and beyond to make sure you truly feel at home. If there is ever an issue they are quick to make sure it is taken care of promptly and serve you at an exceptional level. There is no place I would rather be than The Heights at Park Lane!If you are on the fence about where your next home should be I can say with 100% confidence that you will not find a better place in DFW with the team that truly values the well being of each and every resident quite like The Heights at Park Lane!Thank you Kari, Noelle, Kris, and Stacy for everything you guys do to make this place special!

I have literally called this place 20 times and they will not answer the phone. I opted to lease elsewhere and they are refusing to return my $250 deposit even though I have a document that says if no lease is signed within 48 hrs your deposit will be returned to you. I was corresponding with Noelle via email and when I brought up my deposit being returned all of a sudden she had nothing more to say to me. Terrible customer service!

Absolutely love this place!! Never lived anywhere with so many updates and information from the leasing office. Maintenance staff is awesome and Peter is the best. 5 months and not a single complaint!!

Despite it’s flaws, This is an OK building in Dallas. I personally would live elsewhere. The concierges are friendly and helpful, and the leasing office is moderately functional, though it takes a while to get things done and there is always some chaos going on. Things tend to fall apart here and the management does just OK to piece them back together. Also, the rent price being priced to market seems to be a month or two behind the actual market.This place is just OK. Im happy they at least started holding the packages at the concierge now because there seemed to be a wave of package disappearances over the last several months that didnt need to ever happen.

I just want to thank leasing agent Chris for going over and beyond helping me with getting moved and addressing all of my concerns promptly.Because of her this has been the easiest move.Thank you Chris🙌🏽

Came in on a Saturday at 5:30 pm and was told that there were no appointments available that day to see an apartment . I said no problem and I Made an appointment with cris And Noelle to see the apartment the following Tuesday at 12 noon. Took time off work to see the apartment today and was told by an older man in his 60s that Noelle is completely booked and that my appointment was never put in the system . I asked if we could wait to talk to Noelle to see if she could fit us in since it was their mistake to begin with . He said no . Unbelievable. don’t make appointments with these people or take time off work because this is the second time tin a row that they made an excuse.

Great experience with Noelle and the team

UPDATE: I would to add to my previous review of The Heights at Park Lane, after being a resident a little over 8 months and unfortunately moving due to relocating to California, I continue to sang the praises of all the staff at the Heights. True the Texas winter storm was a very trying time for many of us residents and like many other places within the city, we had challenges within our community that were unfortunate, but I will say the staff showed outstanding support to all the residents as well as did whatever possible to accommodate everyone affected. The Heights is still a great place to live, and in a great location and if you are like many of us who do not want the added stress that it takes to maintain a home ourselves or etc, I suggest considering The Heights At Park Lane where you can receive quality care, such as great concierge service, a hardworking maintenance staff, an awesome management staff who goes above and beyond to accommodate the residents.We are new residents here at The Heights at Park Lane, one thing that helped make our decision on moving here was the outstanding customer service we received from Noelle. From the very beginning Noelle has been a pleasure to work with, from showing us different units as well as all the amenities The Heights have to offer, right down to move day, walking the unit with us making sure that everything was completed to our satisfaction!One of the most important decisions that one can make is where you call home. I must say thus far we have been impressed with the personal attention that we have received from the staff, including concierge, and look forward to a long positive relationship. If you are considering moving, explore your options with The Heights at Park Lane, I think you will be impressed with what they have to offer.

Location is great, office staff is much better(friendly and proactive). Gym needs an update and more sanitary wipes due to the pandemic. Cleaning every morning is good

Worst experience ever I moved in last October had a bunch of issues when I moved in and yet we are in the middle of March and yet they havenot been fixed and everytime I go and complain about it I get the run around stay away from this place they lie about everything

Love the Heights at Park Lane! The lounge and amenities are amazing! The have the sweetest concierge team in the whole world and the new people in the office are great. I think a lot of the old reviews are because of the old office people. Ive only seen the inside of the flats apartments, but they are so spacious and the one my friend lives in has this really cool secret closet behind a bookshelf. You should definitely check them out if youre looking for an apartment.

Miguel is a Rock Star!! He works so hard and is helpful, patient, and always has a 😊

Tried to tour the place. Made and appointment, but security had no record upon arrival. Security was extremely rude. Management wouldn’t even come out to speak to us. Literally the most terrible experience I’ve ever had....

My husband and I were excited to view a prospective new apartment today. I called earlier in the week and made a 2pm appointment on Sat. When we arrived, there was a doorman and someone changing out the coffee in the lobby. Neither greeted or asked if they could help us. We asked them where the office was as we had a 2pm appointment. The lady changing the coffee promptly (in a very unfriendly tone) informed us that all the office personnel had called in sick and there was noone to help us. Sorry to say but we will not be back. This may be the greatest place in the world to live. However we will not know that because we will NOT return. Noone called to reschedule our appointment or let us know. Shortly after leaving I called the previous place that we looked at today and informed them that we would be applying for a lease there. Unbelievable!!!!!!

We moved in almost 2 years ago. We have had a few problems we wanted fixed before moving in and we received a (written) agreement they would fix these problems within a month of moving in. They fixed some of the problems but our main concerns, such as the floors, ceilings and some cosmetic paint fixes, were completely ignored.A few months ago the management changed and all of a sudden they withdrew theIr agreement of getting these things fixed and were stuck paying a high rent for a mediocre level apartment.The reason I’m not giving one star is because the staff (concierge and some of the leasing staff) are amazing and they’re really trying to help, but corporate holds them from really helping.If you’re thinking about moving in here, take whatever they tell you with a grain of salt.

Horrible Horrible Horrible! They can never get reached at front desk and make it nearly impossible to make an appointment to view the property! They need to hire people that want to do their job!!!

Cris really took her time to make sure that what I was looking for was exactly what my family and I needed. Excellent customer service, and very professional. I could see my family actually living in a property such as The Heights at Park Lane. The property is beautiful and everything is within walking distance. I hope I get this job in Dallas.

Came back had a tour with cris and she was absolutely amazing! Extremely nice and sweet to us! I take back my review I posted yesterday!!

One of the smoothest move in experiences I’ve ever had! Everyone here, from the girls in the leasing office, maintenance, and the fabulous concierge team, have been more than helpful. I still can’t get over how solid and well built these are and wait for it...quiet!! I’ve lived in many apts over the years but most recently lived in a new 3 story townhome for the past 5 years. It definitely made me hesitant going back to apt living but I honestly don’t feel like I ever left except with the bonus of no more stairs to walk up! I’ve never met nicer people than the residents I’ve met here. Truly a great crowd. Happy to call this place home!

SUPER GREAT apartments!!! I have been here for 3 months now and I never want to leave! It is not only beautiful but the most convenient place to be. Almost everything is walking distance! Another cool thing is that all the residents love being here so you form like a little community. I feel like i actually know my neighbors! super cool!

Just moved in and Ive had an amazing experience so far. The leasing director Josh is extremely helpful, and I love my new apt. Im pretty picky about where I live, but I got a huge apartment with an amazing view within my price range. The community feels secure and Im also really impressed with the pool sand clubhouses as well as the great shops downstairs. Great location, great community, and I absolutely recommend it!

Beautiful building wonderful views, great location. The staff in the leasing office is the very best. Noelle, Kari and Cris are great. The concierges are particularly wonderful: Daggim, Jeremy, Suzan and Peter.The downside atrocious, bordering on diabolical infrastructure. We have been flooded 4 times. It took a month to achieve a functioning dishwasher. The two passenger elevators will be out of commission for 6 to 12 weeks. They bill themselves as luxury, great tongue in cheek? Cannot wait the leave this disaster. As the expression goes, if you are considering this place......DONT!!!!!!!!!!!!!!!

I have read some of the previous low star and negative comments and I completely disagree.I have to add I’m very picky and would give negative feedback if needed. But, NOT in this case... for the Heights and the Flats, I give praise and compliments.The entire Heights office team is AWESOME to work with and has gone above and beyond since my very first encounter with Noelle in the front office. Cris and Mgr Kari have been fantastic and a true pleasure to work with.The front desk concierge team at the Flats is also fantastic. They’re always very friendly and helpful. Peter, Yuli, Angel, Susan and all their team are consummate professionals.But, the original reason for this review is below - and is specifically about the EXCELLENT maintenance team at The Flats.I sent the below feedback to their Mgr Kari and I’m reposting here:I wanted to take a moment to tell you what a great job your maintenance team did on the recent service requests they had to do in my apt.Jorge that just finished with all my svc requests was excellent. He truly gave awesome customer service and just did a quick and super efficient job. I’m very pleased with his work - really he always does a fantastic job here in my apt.Everything else is fine - loving living here!!

I went to the heights at parklane looking for an immediate move in and the staff was very helpful and professional. Fifi made it happen for me as soon as possible. I love the property,the office stuff is really amazing. I would definitely recommend living at the Heights!

LOVE the place! Their staff and concierge are top notch! Best of all the staff is lovely, sincere, and easy to work with. The benefits are amazing, I am so glad I chose this place. Fifi. . . . . thank you for the experience.

We went to take a look at the two bedroom unit, their concierge David has the audacity to tell us we need to go look at other apartments and refused to let us speak to the leasing agent that was on staff. He claimed that there was no one available but we can literally see that there were some staff members in the leasing office. This is the most terrible experience I have ever experienced while attempting to lease an apartment. I hope management can see this review and take some actions. I will also be contacting their corporate office to make them aware of how potential renters are being treated based on their racial identity.

With the exception of Cris, Peter and the maintenance crew, the flats are not the best of places to live. Elevators are constantly broken, constant violators roaming the halls and parking garage, people that aren’t residents hang out in front of the entrance and I could go on. I give it 2 stars because of the nearby shops, Cris, Peter and Maintenance Crew. Otherwise, maybe 1 star at best. Be careful with water leaks too.

I love this community! Being so close to an amazing mall and the walk-ability to restaurants, bars, lounges and pretty much anything you need is ideal! My favorite spin studio is literally directly below us!

Don’t move here! Management is the absolute worst. Lots of crime, no care is taken for property amenities. Gym has bugs flying around, broken/missing equipment, no care taken for dog park (which is being demolished for hotel) with no plans for replacement. Not to mention next to a part of town that’s not favorable. They make lots of empty promises and just don’t follow through. Always changing management and staff which in itself says a lot.

My son paid over $500 in application fees just to be turned down for a 1 bedroom apartment that he could easily afford. He asked for a refund of the fees or just part of them and he did not even get a response from Christina Mendez or anyone else. I feel they are keeping fees for themselves. DO NOT Rent Here! Talking about throwing good, hard earned money down the drain. This was a financial rape

Best staff I’ve seen in a while! Hope was very sweet and kind. I will 100% be back in the near future!

Looking for a great place to call home??, the Heights at Park Lane is nothing short from perfect, staff are professional and extremely helpful no matter what your needs or lifestyle, I personally would like to thank Jonmarc Hernandez, the property manager for always going the extra mile to ensure my needs as well as everyone else’s are met. Thanks again to all the wonderful staff and people of the heights at park lane, come check it out for yourself!

The last week of June 2019--we could not get anyone from the office to call or email us back. The online tour booking system was not working, the texting did not work and no one returned our many voicemails. We finally just came by and they indicated they are going through a management company change, but things were pretty rough for sure. Our tour went well and the agent was friendly, but you should study this one very carefully before renting a place here. I am giving it two stars because the location and property have a lot to offer. RENTER BEWARE... this property was very rough around the edges, despite a hip and modern feel right by 75 and in a very busy area.

The management here is awful. My daughter lives here and she has neighbors (3 guys) that do not work and play their music so loud it knocks pictures off the walls. She has to sleep in the living room to get and sleep. They have called management repeatedly and the police. They keep telling them they will do something but they never do and this has been going on for months!!!!

Hope was super super helpful and extremely friendly! Definitely going to look further into moving here

Fantastic high rise views and floorplans. Several friends have lived here and really liked it. I love the location, especially with the new Shops At Park Lane developments.

When I moved to Texas, my ideal apartment was to live somewhere that I didn’t have to travel very far for the essential shoppings. The area I was looking for was not with the Heights (at first.) After a few weeks, I went exploring the Dallas area and came across the Heights at Park ln. I was pleasantly surprised of all the shopping available around the complex. I set up a meeting to look at the apartments and was blown away with the layouts available. After each apartment they showed, I was ready to move in until I saw the next one and decided that one is the one. I was shown about 5 apartments (some were just for my own pleasure.) I signed my lease and was able to move in the following week. I love the pool areas. That is what sold me on the apartment. It’s a huge space and I’m anticipating the warmer months. I would highly reccommend these apartments. The staff made the process very easy and compared to my last apartment, I really felt it had everything I needed in and around the apartment. Hope and Chris were very helpful and received the best customer service. The day I moved in was super surprised that Tonya and John greeted me by name before even introducing myself and knew exactly the apartment I was living in. Thank you all!

I can’t say enough about this great property! Casual to fine dining within steps of the property, great staff and outstanding location!

Went in to take a tour today. All I have to say is if they care as much as the did on showing me a tour as they do for their residents then stay away. Although Cris was a nice lady she didn’t sell me on anything. She didn’t tell me about one amenity. I even had to ask her do you guys even have a pool and her reply was “yes”. I’ve never taken a tour of a HIGH RISE where they didn’t want to sell you on the pool! I’m appaouled at this lady’s customer service and sell skills. Kinda wish I could help her so she could make more money but I’ll mevsd be stepping foot back in this place because of her lack of care.

No complaints for this Complex, staff is always eager to help in anyway possible, and the residents here are friendly!

I Love The Heights At Park Lane! This luxuxurious community was built far beyond its time. You’d never know this community is more than 4 years old. Every staff memeber I have had the pleasure of touring with my clients has always been uber friendly! Knowledgeable, and eager assist. Based on my experience this is a community I am comfortable referring my clients to. I hate to read that people aren’t happy with where they live. Please feel free to check out my IG Dallas Dream Apartments

Went to visit my buddy, thinking these apartments were top notch...... He has many maintenance problems like leaks, damaged floors, the hallways are a mess. He complained about maintenance not completing repair orders. I guess you cant judge a tower by the outside. Disappointed.

My husband and I have lived here for 2 years (in the Tower building) and we love the people, the property, and the location is 2nd to none. The ONLY negative is that is you cant own a unit, you can only rent one but I highly recommend the Heights at Park Lane!

Very nice apartment complex. Everything has been great so far.However, I am not too sure that i like the sound of people walking upstairs. Also, internet accessibility is only through AT&Ts disastrous Uverse and it maxes out at 24 Mbps.I will upgrade my rating to five stars if they ever wire this complex with fiber.

After numerous attempts to contact about rental, we have had no luck. called and emailed several times and have never heard anything back.

Love love love this property and everyone i have had to talk to on the staff so far. I did my tour with josh and he has the best energy and knows his stuff. On the tour I ran into some current residents who raved about how great their experience has been. The views and finish outs are immaculate! . I just moved in and am super excited about the new gym that will be opening soon bc of the optional personal training and classes offered. Another reason that sold me is everything there is to walk to. Northpark is right across the street along with the AMC and below the apartment are restaurants, shopping, a bowling alley and whole foods. What else could you ask for??

Went in for a tour and the front desk girl turned us away for no reason. I asked to speak to someone in the leasing office and she refused. Wow. Very rude.

Im on my second year here and love my apartment very much, but Im complaining about is maintenance and the look of our hallways is the worse. 2016 they had a contest if you put in a review you would win 200 off November rent as of today we never knew if anyone won or not on the community bulletin. I do feel that it is over priced though for a one bedroom 1077 sq ft that we pay over 1600 per mo, not including the trash, pest, water then it over 1700 per month. We have turn in many of times about the bathrm fixtures breaking, the grout in the shower that deteriorating causing mold because they dont seal it. When you turn in a request for repairs you will receive a e-mail that all repairs are complete when they not, when I replied back I get a reply that they know it not complete, but why turn that in until its complete, they had done that several times, I still have repairs not completed. The wall way is up for renovation since 2016 and the walls are gray look like a prison, the carpet have not been changed like they promise, overall it look horrible and depressing, when some of us ask about it, its always a delay and management will not tell you this to keep the residents updated still no answer about our floor. I know Jennifer has a lot on her plate with the elevators and our apartment also suffered a leak under the flooring from the neighbors that had moved out, when you walk you can hear the wood sagging in some areas. Overall I would recommend the Heights!

Thanks for the reviews. i will be looking some where else to spend my retirement money.

This place is horrible. Elevators also never work.

Lackluster place to live that claims to be luxury..the entire time I was there was not memorable at all..from the dog pee in the elevator all the time, to the non existent doormen, or the horrible garage where people would almost run me over daily...management staff is rude,arrogant,and non responsive...I definitely would choose another place to live in Dallas if I were looking..