I was interested in living here, but was worried about some of the reviews I saw about the unfriendly and unprofessional staff. Unfortunately, the reviews were very accurate. I had a tour scheduled, and I drove an hour to be there for it. The sign said to call their office and someone would greet me. I called probably about 7 times and no one answered, so I left a message. Later they called back and said I could come to look at the apartment, so I told them I was on my way. When I got there, I called again and expected to be greeted this time like the sign outside said. It took another 4 calls just for someone to pick up the phone. Then they proceeded to quickly tell me the directions to the apartment I was going to tour. I walked there alone, and was very frustrated they didn’t even come out to greet me or at least walk me to the apartment. The one positive thing I can say is that they didn’t lie or trick me into thinking that it was going to be a great place to live with helpful and friendly staff. Thanks for being unhelpful and unresponsive right off the bat; it saved me from what could’ve been a bad year.

I just moved in and not only was there several things not done in the unit. My keys didn’t work when I got here and a neighbor stated that’s normal. Luckily the second key they gave me was right. Have to agree with other reviewers that it’s not the most friendly staff. The outside of the units have no maintenance spiders everywhere. For the price you’re paying it’s not worth it.

These apartments are a horrible. The entire staff is rude and unfriendly. I called to request information and the person that answered the phone sounded like I disturbed her. They have giant water bugs in the breezeways and apartments. They currently have a huge dumpster in front of the building filled with trash blocking two HANDICAP parking spaces. They are in not luxury apartments. Don’t waste your time. I will be moving my mom out here soon.

Though I have had a great experience I cannot say the same for someone I’ve recommended to stay here. Personally, the move in and assistance have been flawless. However, for a friend that I recommended to move here she has had bad experience after bad experience and I do not think she is being taken seriously. Upon move in her AC didn’t work, the dryer didn’t work, low water pressure in her shower, and some minor issues that have yet to be repaired. Her father cleared out the clog in the dryer line-it was a baby shoe! That could have been tragic, could have caused a major issue the more she ran the dryer. She has been given the run around regarding her AC, she’s been living in the unit for a month now and still does not have working Air Conditioner. She has been told by her neighbors that the previous tenant dealt with the same issue, if that is true that is not good business practice. They have given a window ac unit, which has caused a musty/rusty smell in her apartment and she literally sleeps on the couch to be comfortable. This is a serious issue that I pray gets rectified, in that I recommended this place to her. For my experience I’d give the place 4 stars but with the issues that someone I’ve recommended to stay here I give the place 2 stars.

Super nice and great location. Happy to call this place home!

OMG!!! This is where you want to be!! Staff is great and very friendly! My dog loves it here and it is a great location for shopping and dinning! YES! YES! YES! LOVE IT!!!!

Last and final review edit: these are the worst and most expensive apartments Ive ever lived since moving in 6 months ago its one thing after another. Im over and honestly just want to end my lease here the worst decision Ive made since moving to Virginia 🤦🏾‍♂️

If you are looking to spend your money on an apartment...be cautious with Pillars. Grounds are covered in trash and getting something fixed is near impossible. Property has had people passed out in the courtyard that didn’t live here, puke on my back stairwell and property stolen such as tires, motorcycles etc. management team is not looking to help their tenants unfortunately

Beautiful staff and apartments, all our neighbors are welcoming and respectful. the gym and rec rooms are very spacious with 24hr access which I love btw lol. Pool with an actual lifeguard, internet at discounted rate and the bathrooms are like 5star hotel status, if you can deal with the heavy traffic during rush hours then i highly recommend this place!

This is a good place to live. Average day & night is quiet, peaceful, and most of all everyone stay in there own business. No washer/ dryer hookups but the laundry room is always clean and available. Problems are fixed in a timely manner. Management is very organized. Youll like it!

I have been a resident for 1 year. The entire establishment remains very clean and well maintained. Gym, Pool, Car Wash, Pool Table among other benefits are always available. I recommend!

Friendly staff and a beautiful community. Highly recommend!

Great place to live or visit. Clean and the staff is very friendly. The maintenance is very knowledgeable also.

Pillers At Great Bridge has been a true home for us! From the moment we moved in the community was so friendly and inviting! They are always working on improving and striving to please everyone. From the pool, car wash, and dog park to the clubhouse our stay here has been nothing but AMAZING! The front office staff and Maintnance crew are so helpful with eveything we have ever needed! I recommended them 100%! Best apartments in Virginia!

Very Luxurious apartments.

Very clean staff are A+

Great community!

Cool

Nice pool