So weve lived here over 2 months now. Apparently the the staff didnt even do a walk through of our apartment before we moved in to see if it was move in ready, after they pushed our move in date back 3 times usually with less than a 24 hour notice. The unit wasnt fully cleaned and a serious COVID concern in the bathroom which was nasty.We still dont have a few cabinet doors in our kitchen and bathrooms as well as missing a few drawers. So there are just empty holes in the kitchen and bathroom.Our sliding patio door is still broken and bent which constantly lets in the outside air which we have to pay extra in electricity just to cool the place down.We still have 2 water damaged bedroom doors from the freeze this year which are mold concerns that the staff doesnt seem to care about. They are both warped and need to be replaced.We cant use a blender, vacuum, or any other appliance we plug into the wall due to it shorting out the room or the entire apartment and trips the breakers.Also a base board in the bathroom isnt secure.Weve told management about these problems over 10 times and apparently they keep losing the STICKY NOTES that they write down our problems on.STAY AWAY! Seriously its taken me over 2 months of giving them chances to fix our problems before I finally decided to leave a review.Not to mention all the break ins of cars and storage units.

I lived here for 28 months and left only because I just wanted to move somewhere closer to my new job.Im very sad to see my neighbors had negative experiences living here; everyone deserves to feel comfortable and safe in their home. I can only give my honest experience, and I luckily didnt have any major issues living here and Im thankful for that.PROS:- Really amazing location, walking distance from Whole Foods, Target, Panera, Sprouts, etc. and short drive to Arbor Walk, The Arboretum, and The Domain.- Great interior.- Price was very comfortable for me.- Really nice pool.- Covered parking for everyone.- Community Managers are nice.CONS:- Maintenance can sometimes be slow, but as I said I very luckily only had minor issues like a refrigerator filter replacement, hard to reach small light bulbs, etc. that I could have replaced myself and they probably were tending to more important things first.- Garage can be a little tight, especially since some residents had very large trucks that would jut out into the drive way, but its minor.

Horrendous management. Service requests go unfulfilled for months. Package theft is a big problem. Also, take a look at how our floor still looks over 4 months following the winter storm.

Oh, your thinking about making this your home? DONT. This is my second month living here and i am trying to get out of my lease STAT! Maintenance work orders are piled--i still have work orders from a month ago. If you move here you are basically going to have to be your own maintenance person. When Maintenance is around it is because they are fixing other apartments and getting them ready for new residents. From 8 til closing i hear the most loudest door slams. This is constant. The GNAT problems inside the apartments and out in the halls are annoying. Management needs to hire more people to work the front office or else your stuck waiting for awhile. They have yet to give me my second set of keys to my apartment since i moved in, in April! Management acts like they care and are more focused on making the apartment complex pleasing rather than pleasing their residents. Can i add that as a single female the last thing i want to worry about is anyone coming into my apartment touching or making inappropriate comments that make me feel uncomfortable. i hate it here and regret ever listening to the person that recommended them to me.

If I could post 0 stars I would. I moved in 3 months ago, my apartment underwent construction for one month leaving me without my master bathroom. Management has not cleaned the pool or taken the trash in weeks it’s filthy. They do not answer calls or emails including maintenance requests. Avoid B&M Management like the plague! Hands down most unprofessional company I’ve ever leased from.EDIT: Do not be fooled by the owners mindless reply, repairs have not been continuing at all. Repairs are to be completed before move-in, I am not paying rent for Ascent Arboretum to use my apartment as a construction zone. 3 months out my unit is still not in the condition promised for move-in. I am happy to provide any one more information, I urge you to stay clear from this property until the management company changes as B and M have proved themselves to be completely incompetent.

The bad:1. The staff/management is mostly incompetent, with a couple exceptions.2. Theres no on-sight maintenance. The same things that were broken when I moved in were never addressed despite submitting work orders. This is even more of a pain after the unexpected winter weather caused ruptured sprinkler systems to flood many areas throughout the buildings.3. Theft is rampant. If you live here, have your Amazon packages left at the Whole Foods pickup. For all other parcel services, packages are regularly left outside of the office, or outside of the mail room do to miscommunication between the parcel services an management.- No bike at any of the bike racks has gone un-stolen; if the garage gate is closed, theres only a chest high concrete barrier between the bike thief and your bike.- People used to have the tires stolen off their cars in the parking garage.- My car was broken into here, and when I confronted the staff, I was informed that camera that was right above my car hadnt been working for a while.4. Doors to the buildings and gates to the property are left open and unlocked, allowing unwanted foot traffic, and facilitating package theft.5. When the unexpected winter weather caused widespread power outages, many of the residents here had to endure an additional week without power, because the master circuit breaker wasnt sized properly. This breaker was replaced more than 3 times with an incorrectly sized breaker. This left residents out in the cold, sleeping in their cars, even after power had been restored for the area.The good:1. Rent is reasonable for the area.2. Some of the staff goes above and beyond their job to help. (referring mainly to Carol)TL;DR:Theres a lot more bad things than good, and there are better places to live in the area. Avoid these apartments.

Although management is nice, everything about this place is super disorganized. I moved in at the worst time when most of the staff quit, but I was not told about that prior to moving. There were so many things wrong with my unit upon move in. The bathroom door did not close, one of the bathroom sink cabinet doors was missing, the concrete floor looked beat up, scratched up, and in serious need of polishing. There is a bunch of rust on my shower rod and my bathroom light fixture and not to mention bugs in the lights. I’ve been here almost a month and no one has come in to fix any of these things. The elevator does not work, so I’ve had to climb multiple flights of stairs almost everyday. They currently only have 1 maintenance man that was just hired. I get things are hard right now, but every apartment needs to be prepared for things like this and have a back up plan. Now the residents are suffering. Especially me as a new resident who was hoping to move in and have a relaxing environment. Also including that the walls are super thin- I can hear every footstep upstairs, every dog barking, my neighbors talking, and every noise outside of my window. I feel like I should be compensated in some way since they do not have a grace period- no way in hell I should be paying as much as I am for an apartment that was not even ready for move in.

Note: I gave a 4 star in Feb 2021 after 1 month of my entry. I have changed my mind since then.If it were 1970’s I would’ve sticked to a 4 star, Considering the fact that people were not prepared for Snowfall, Summer, Winter, Power Outages, Water drips from Air conditioners and maintenance requests.In 2021, I would rate a 0 star as it is no different now and they continue to fail in every area on a daily basis. We complained about the AC multiple times now, but no one at the leasing office would give a hoot about it. We fixed it ourselves watching YouTube.They say water outage would be for 1 hour, but the fact is, it would last a whole day.The above concerns are only a few out of the many.Sad state of affairs as the Management would only regret and feel sorry about people’s concerns but do nothing about it - literally nothing.!

Listen to the reviews! This place is not safe, and overpriced. Its been a while now since Ive moved out and I still get stressed thinking about this place. So many issues I wouldnt even know where to start. And dont expect management to be supportive at all! One of the previous staff members (Eliza?) was truly one of the rudest people Ive ever met, to this day! Glad she left.

I recently moved out and the apartment was decent as far as the layout and appliances go but the living experience was disappointing. The office didn’t ever seem organized with their announcements/messages/maintenance warnings, the fitness center needed repairs constantly that went ignored, and fire alarms went off unnecessarily way too often. On top of all that, there was a desperate and glaring need for more security AND a locker type system for packages because deliveries were always being stolen from front doors. I wouldn’t recommend living here at all unless there was a big overhaul with more investments made into the amenities and a security system.

A wonderful community to call home! A little of bit of nature with city and mod. The location cannot get any better. You really can have it all here!

My car was broken into and I was told by the leasing manager a homeless man did it. But she also told me the cameras that are in the garage have not been working since COVID and the tech tech team can’t get to it. I’ve been asking to break my lease without having to pay the $2345 to do so. Pretty apartments no good security. And the “courtesy office” that supposedly live here I have never seen him ever.

Not secure, no maintenance staff, false promises and no accountability. B&M Management is uncaring and unresponsive.

In gym 2 broke treadmill, one was broke like 6 months. No full set dumbbells, the air conditioner never works they save on electricity, so hot in gym. Horrible Management. All broke and old and nobody fix that.

The staff at Ascent Arboretum is exceptional. The property manager Luis in particular is always warm and welcoming and goes out of his way to treat people with respect and kindness. Weve been residents for two years. Too be honest, you can find a nice apartment a lot of places, but the staff at Ascent Arboretum truly make this place feel like a home. Well be moving out soon and are going to miss it. Dont skip this place if you are touring around the area!

Our time at Ascent has been good. Ms Portia is top notch. She cares about her residents from their first tour, beyond their submission of move out notice. She goes above and beyond to make sure you feel a part of the community.The maintenance team is great too. They take great care of the tenants. Location is awesome.

The worst management I’ve ever met, rude and unresponsive for any requests

Very disappointed with the Ascent administration.I have water stains in my ceiling since the winter storm and my husband is working in the dark because the light bulb in the bedroom is out. I have open a service request, emailed management twice and left a voice message but had no return.

Portia was so helpful when I first toured Ascent. Her hospitality and friendly demeanor were one of the reasons I decided to live here. I love living at Ascent Arboretum. The experience has been great so far and if I stay in Austin, I will definitely live here again. The apartments are super clean, modern, spacious and quiet. The pool, gym, trash pick up, parking garage, walking trail are all added bonuses of living here. You will not regret your decision.

Would not have my worst enemy living here. No idea whos writing these positive reviews but Ive had nothing but trouble since day 1 at this apt and cannot wait for my lease to end. Workers have been repeatedly rude and incompetent, though they were super nice prior to leasing. Dont be fooled like I was by the convenient shopping location and nice interior. The actual building quality is extremely poor. Will not be back or recommend any of my friends to this place.

There are so many reasons why I call Ascent Arboretum a home. Great Location. Near shopping malls, parks, natural trails, the lake, close to main Highways that take you to downtown in less than 10 minutes. One of the best qualities is great Customer Service. The staff and maintenance show kindness and effort when greeting new residents, and resolve quickly any request from residents. When you live in Ascent Arboretum it feels like you have one big family, the staff always knows the residents by their names, And they always make time to interact with the residents. I have lived here for three years, I know all the areas in town, but by far this is definitely the best community to live in. The residents are very friendly. The office does a great job organizing events that have given us an opportunity to get to know each other better in the residence. They have created a friendly home environment to all who live here. And, no matter the day, or time, when you visit the administration office they will always be there to receive you with a warm welcoming smile. My entire family loves it here! And that is why Im glad to call the Ascent Arboretum our home.

Broadstone has been the best staff Ive worked with it! Always friendly and ready to help. My husband and I have looked at other places and have talked to their staff, but they just dont beat Broadstone. The amenities are great with the gym, clubhouse, business center, and the pool. Everything is always clean. All of our neighbors have been friendly and quiet which is a luxury to have! What I really like about this place are the floor plans- the kitchen is big enough with large cabinets and counter space, the bathroom and closest are huge as well. The layout for the rest matches to our liking. And most of all, I feel safe. We like where we are :)

I was at this complex for 2 years and thought it was a great place to live. I only moved because my girlfriend and I found somewhere comparable and closer to work.-Cost-Ascent Arboretum is more expensive than many of the apartments in the surrounding area, but I felt as though the extra expense was worth it. Its still in the same ballpark as many of the neighboring complexes, just slightly more expensive, but that money clearly goes to improving the residents quality of life. If you are looking for apartments in this area and dont have any serious financial issues, I would absolutely consider Ascent as an option.-Complex-All parking is in a large garage with elevators which is great considering how unbelievably hot it can get if you arent parked in a covered spot in Austin. There are some good amenities as well if you care about that sort of thing. The view from the units varies, but the view isnt really a selling point for any complex in North Austin.-Interiors-The best thing about living here was the interior of the apartments. Everything is basically brand new and extremely well kept. There is no shoddy workmanship in any of the rooms as far as I saw.-Location-The location is great. Its literally right next to two restaurants and, depending on where you work, you dont need to drive more than 5-10 minutes to get anywhere (gym, food shopping, retail shopping, movie theatres, parks, etc...).-People-I never had a single noise complaint nor did I have any issue with other residents. I also never had a complaint with the way that I was treated by the staff. Every maintenance request was filled almost immediately, and sometimes I wasnt even charged for some damages when I probably would have been anywhere else. I feel like the staff always went out of their way to help me, and thats not always the case at many complexes.

I have been a resident here for a year and a half and really like it. The staff are extremely friendly and helpful. The best thing about this place is the location - right in the middle of North Austin and close to everything you can think of. I just renewed my lease so Ill be staying for awhile.

Lived here going on 2 months now and Ive loved it. Its a great location, good amenities and the people that work here are friendly and fast. They take care of service request within 24 hours. I would recommend to a friend

Ms. Portia, is one of the most helpful leasing agents I have met when looking for an apartment. Shes helpful and explains everything in detail and finds what youre looking for. Come see her if you want amazing customer service!

I had an amazing time at Ascent Arboretum. Ms. Portia from the leasing office was very helpful both before and after leasing. Go meet her if you are looking for suggestions that meet your requirements.

Great apartment and awesome staff. The staff is very friendly and easy to get along with. The appliances in the units are nicer than your average apartment appliances. The maintenance staff is quick and knowledgeable. Overall, a great place for young professionals to live.

I love my apartment and the area. Having a brand new apartment makes it so much better for sure. The area is very quiet day and night and I have no issues with my place. The location of my apartment is awesome with a nice view. -

Ive had an amazing experience with Ascent Arboretum. It is perfectly located close to everything and walking distance to great restaurants and stores. The staff is very sweet and the appliances are amazing.

Garbage complex, garbage management.

Well said, Wendolyne Rivera. Im discovering more and more reasons to call these apartments my home. I signed a lease this month and I had no internal feeling of regret or question if it was a good decision. I know for a fact now that it is as great as it looks. I instantly knew this complex was gonna be the one. From the gated, secured garages, to the lounge laid out pool in front of the gym. I love my washer and dryer and I love how quiet, respectful and friendly everyone is here. Everyone is smiling. Maybe its the breeze, maybe its the green landscapes all around. I wake up refreshed, renewed and ready to conquer. I have to give the complex some credit for that. Did I mention how quiet it is? I have someone living above me and aside me, I never hear a door close or chatter. I can barely hear anyone walking by. Its such a plus to have a place where everyone respects one another. The staff, oh man, the staff is amazing. I met Kat, Jennifer, Melissa and Patricia. All great, all having this personable relationship with their community. I have literally no complaints. They even gave me a gift when I signed. Talking about a $200 worth of a gift, not some key chain, but a real house warming gift. Great luxurious complex, its a must see.

Excellent and Ive lived at two great properties at the Domain and this is the best staff ever assembled that Ive seen. Seriously the Avengers of the apartment leasing game. There are a few minor issues as there are with any new complex but nothing to get worked up about.

Me and my husband just lease an apartment here and we are more than excited! Mandy was more than helpful and gave us all the details we needed in a friendly manner.The apartments, appliances, and amenities are awesome. The apartment complex is walking distance to everything: restaurants, shops, supermarkets.

As any other person, searching for your new apartment home can be very stressful. You want to find the perfect place, but sometimes that doesn’t always work out. I toured around 15 other properties before looking at Broadstone… and I sure am glad I added them to my search! First and foremost, the staff is absolutely wonderful. They are super friendly and are always there to help. I have lived in many other apartment communities, and have never been given the amount of attention/consideration that this staff has provided (and I just moved in 2 weeks ago).Maintenance is AWESOME. I have had a few minor issues, and they are there the same day and keep you updated throughout the process. Even if you aren’t home, maintenance will call you to keep you updated if they can’t finish the job right then for whatever reason.Since the community is brand new, everything is really nice! Another perk is that it is in the PERFECT location. Easy access to 360, Mopac, AND 183… and the Domain is right around the corner!The parking garage makes life so convenient… no more stairs :) There is even an elevator to make your move much easier.Overall, I am very happy that I chose Broadstone as my new home… and I look forward to more new people joining the community!

I am a Realtor here in the Austin area. I placed clients here in September 2018. They have still not paid me for this lease.A company that clearly doesnt stand behind their obligations.

Amazing community! Perfect location. Staff is wonderful.

Great apartments and management team. Ive worked with Mandy to lease our apartment and shes been very friendly. All the apartments are top notch and look amazing!

Great living environment with a natural setting, close & convenient to everything. Restful, quiet and feels like a retreat every time I come home.

The front desk girl is really rude and really unprofessional.. I’m a Fedex ground driver I have been with Fedex for years I never experienced something like this before, I walked in trying to deliver a package to the office and couple packages that customer requested to be dropped off at the office she got upset and when I asked her to sign she signed and told me don’t talk to me when I asked her for her last name and kicked me out and I’m trying to finish my deliveries to the apartment she followed me outside and asked me to move my truck I moved my truck all the to the back she came back and followed me to the elevator and told me if I don’t move my truck out she will call Fedex and call towing truck, I had to take the rest of my packages undelivered and leave. I talked to my boss to take this apartment complex off my route till then I’m not going near that place... if your package is late it’s because of them...I don’t wanna deal with this anymore my job is stressful already tying to deliver 180+ stops a day I deliver many apartments complexes at the arboretum this place is the only one who been giving me a problems. I think if can’t stay cool don’t work at front desk.

We renewed our lease two months ago - the first time in Austin Ive ever lived somewhere for more than a year - which is so refreshing.Our first year was tough with the old management. Pretty terrible people, cared only about $$ and their bottom line, little regard for residents or pro-actively making the community better.The new management company is really great, particularly their staff. So many great changes over the past several months which shows: 1. that they are actually listening to residents concerns/ideas, 2. that they are investing in making Ascent a great place to live, and, 3. that they realize they have to earn residents business. They are extremely responsive, helpful, and know residents. I trust them, and thats so important to me.We love our floor plan and the amenities. For the most part, the building is fairly high quality (fixtures, insulation, hardware) compared to other places Ive lived in Austin. The community is beautiful with tons of trees and a surprising amount of privacy. I think their rates are more than fair (and accurate) and was so happy when our monthly rent was raised only slightly upon renewal.Within communities of this size, there are always issues (see aforementioned comments about staffs pro-active nature). Parking garage was poorly designed--you have to be very careful when driving. If you live anywhere the dumpster areas, the foul odor produced by the dumpster fills up the stairwell and the area close to dumpsters (especially in summer). Lastly, there is a water odor problem. There is an unexplainable odor is our bathroom/shower. There are only two explanations: either the water itself is smelly, or, there is sewer gas. I hope they fix this soon.

I had to move out because of mold. They cleaned everything, but everything is destroyed. They put me in another apartment my clothes were always wet. I had to move, they wouldnt unpack me. Its been over a year, Im still not unpacked because I had to have back surgery. They lie and if you live there, good luck.

Very poor construction quality. These were built fairly recently (2014 or 2015). However, the construction is shoddy. Doors and locks fail all the time. Elevators fail almost once a month. Earlier this was managed by Broadstone who were pretty bad. The new management is better. But they cannot make up for all the other things.

By far the best apartment I have lived in. Staff is great, community is great and its always nice and quiet (so far). I give it 4 stars because some units (mine included) do not include an ethernet port in the living area. So, you cant really get the gigapower speed from At&t unless you put your computer in the closet, which Im sure no one will want to do. I believe this was a mistake during the building process since some units do in fact have one. Wireless is good enough for now, so Ill stop complaining about that. Great place to live!

Great place to live, pool, parking, gym, and close to where I work. Stores are within walking distance and with restaurants next door could not be a better location.

Irresponsible management

The staff (especially Makeila) are very helpful and the apartments are beautiful and in a great location! The management seems to care a lot about the residents.

Dust all over the ground in resident hallways, staff extremely rude and talk behind your back while your still present. It looks like a high school plastic girl fest of backstabbing with other staff members.The apartment complex facilities such as computer room arent available all the time to residents, BBQ and other facilities outside the complex havent even been fixed up or finished for months.Would not recommend this place, plus way overpriced.

Several bicycles stolen at complex, nothing being done regarding it, other than sorry were not responsible. So its not the responsibility of the complex to provide a safe living community?Bugs all over the complex at night and day.Gate does not closed during the day, and now night since its broken, providing east access to thefts who are wanting to steal.Fire Alarm constantly goes off at night, do not know if its due to it being a new complex or someone is turning it off for fun.Construction dust/dirt is spread throughout complex which is brought into your apartment when opening the door. Maintenance cleans the hallways once in awhile but cant prevent it from happening fully.Computer lab for residents isent open 24 hours.

If you are an agent, do not place your clients in this complex and expect to receive your commission in a time manner. We have been trying to collect since July and it hasnt happened yet!

Lived here

Unresponsive to any type of communication.

Great place to live. Zero complaints.

The front desk lady is really passive aggressive and rude.

I originally put a rave review on this complex, but this place really went down in quality once the new management took over.

Horrible layout and cheap looking common areas/floors. The level of the building did not correspond to the apartment numbers. For example, floor 3 is the 500s, floor 2 is the 400s, etc.