Our yard was filling with water a few weeks ago. My partner dug a trench and we located the leak ourselves -- a pinhole in our copper main. We temporarily patched it and had someone quote us on the fix. Their price felt really high, but they brushed us off when we asked why (what *seemed* like) a small job was so expensive. They kept the fee and we never heard from them again.The next week we called 1st Home and Commercial and they sent out Dominic. He quoted us in the same ballpark price (but about a hundred dollars less than the competition), and most importantly: he actually explained what was going on. Dominic patiently explained that the location of the leak on a bend in the pipe very near the foundation meant he would have to remove and replace a whole section -- much more complicated than the quick-fix I would have thought necessary. His willingness to break down the problem for me made me confident I wasnt being ripped off. He took great care of us, sorted the problem efficiently, and he was a really nice dude, to boot.We will definitely be coming back to 1st for our future plumbing needs.

My tech, Drew Ross, was very professional and personable. He explained what he diagnosed as the problem and explained my options. Best and worst case scenarios. Replaced my shut off valve to dishwasher (best case) and informed me of 12 month warranty. Will definitely call 1st Home for future repairs.

Darius showed up early. He immediately diagnosed the initial problem. It was more extensive than expected. He was able to get more help. He also contacted my HOA property manager and explained the issue for them to assume responsibility for repairs. Absolutely my best experience as a customer needing a plumbing repair

Darius and Dominic were incredibly professional. Great service!

Drew was very professional and provided quality service. New garbage disposal installed, working great.

They were on time, reasonably priced, and professional. The tech cleaned up the space perfectly after completing his work. 1st Home is now at the top of my referral list! Thank you.

Matt did a great job! He installed 2 new commodes and hauled off the old ones. Their customer rep was super helpful and polite in scheduling the service. Whole thing was done in about 4 hours.

I have used First plumbing services I guess they do everything now -for my rental property exclusively and a few years back they installed a sump pump because the property lies lower than it should. Well the problem happened again and the technician went to the property and found the reason why the toilet was backing up into the shower was because the sump pump had stopped working. The outdoor electrical outlet had gotten water in it and it shorted out so all he needed to do was trip the breaker. He explained what happened and that the outlet should be one that is protected from the elements because it needs to be plugged in all the time obviously My question to him was since they installed it why would they not have installed the proper outdoor outlet so this couldnt happen ?!- and I never heard back from the company! In my mind to make this right I think they should replace the outlet with a proper cover I dont ask for a monetary compensation I would just like to have it fixed -done the right way

1st Home installed a new AC window unit in my home. They were wonderful even though I had a ton of questions and had trouble deciding the best way to proceed. The tech answered my questions and was very nice and patient. 1st Home was prompt and they made the installation painless for me. I would definitely recommend them.

Fixed my leek on a Saturday and did a great job. Leek was in a pipe that was intertwined with roots. Very happy with the service

Service tech was personable and explained everything well. The company did a great good getting us into the schedule under a short notice. I will use these services in the future.

I’ve worked with this company several times over the past 7 years. They have been excellent every time.

Contacted shortly after I sent an email requesting service. Tech showed up at the appointed time. Very friendly and knowledgeable. Repair was quick. Great service!!!

Daniel was very professional and knowledgeable. He answered all my questions and explained the possible repair options. Great experience! Highly recommend!

High quality work. New outlet was installed and breakers were repaired quickly and efficiently.

Ryan was very courteous and professional. He quickly installed a new Honeywell thermostat and answered all my electrical questions too. I am satisfied with this product and the service provided by this company (as before on some maintenance I needed on AC unit).

Quick, responsive and a thorough explanation of work that is done. As a homeowner, it’s always good to have detailed information about the issues found and options plus expected costs. I’ve contacted 1st home and commercial to do some major plumbing work at my home and they have been a good and responsive team. I would recommend them to friends and family as a go-to home repair company that is fair, reliable and professional.

The company has good communication with multiple phone calls up to the appointment so that you know when yoinked technician will arrive. Our technician thoroughly examined our HVAC and showed me pictures of all the parts.

Had sewer backup into both bathrooms on a Sunday, which means emergency fees (willing to pay them, but still.) 1st Home offers 24/7 service, let me know up front about said emergency fees, SERVICES DEL VALLE, and was able to dispatch Daniel in a timely fashion. He guided me through self-checking the cleanouts before he arrived; once he was onsite he asked me more questions about the nature of the backup and the circumstances behind it, before getting to work. Once Daniel resolved the clog, he spent time answering my questions about both potential end-of-life issues for our pipes, and ways to keep things clear until further, more serious examination can be scheduled. He was thorough, professional, and very good at explaining the whys and wherefores of blockage and how a future camera exploration might pan out in an accessible manner. Id recommend 1st Home & Commercial to others, and would call them again.

Their technician, Mike, arrived in the scheduled time window. He was very professional and courteous. I would use this company again and highly recommend 1st Home & Commercial Services.

1st Home & Commercial Services did an excellent job of helping me after the big ice storm. They scheduled me quickly, came as scheduled, followed Covid protocols, and repaired hard to reach leaks and damaged faucets. Crystal and Jennifer were so kind to me on the phone and Dominic and Zach were very easy work with. Dominic was very knowledgeable and that made a lot of difference. I am already scheduling more work.

1st Home & Commercial Services did a great job getting my tankless water heater replaced after the big 2021 ice storm. Like many folks in Austin we were without hot water for several weeks as plumbers scrambled to get hot water heaters delivered and installed. We had called three other plumbers and were not able to get anything scheduled with them, even the plumber that did all our plumbing and AC work when we built our home. Paul, their operations manager, did a great job finding us a heater and he personally installed it! We are so thankful we didnt have to wait longer to get hot water. I highly recommend them.

Ryan was very knowledgeable, and did a great job explaining the issues to me. He repaired the problem promptly, and the cost of the service was well under what was previously quoted. Would definitely recommend this service company for any repairs or maintenance that you might need!!!

Prompt and helpful. Loved having them over

Dominic was very professional, helpful, and courteous. He fixed our burst pipes from the cold weather quickly and diligently. I would happily use this service again and would recommend this him and this company to friends.

I finished renovating a rental property and the last day on the project I had a water leak in the main kitchen. I spent 30 minutes and couldnt find where the leak came from.I am from out of state and had a 20 hour drive the same day. I messaged several plumbing services and 1st Home quoted me the cheapest price and arrived within one hour.The first technician was very nice and did everything he could to find the leak and non of us can figure where the puddle of water was coming from. Unfortunately I had to leave the state and prayed that the leak would fix it self.I had a friend check in on the house and there was a puddle of water beneath the sink. We recalled 1st Home while on. The road and they sent a different technician within an hour of the same day. He spent 30 minutes trying to find the leak and couldnt locate it. As soon he called me the to tell me he couldnt find anything the leak finally presented itself and he fixed it.On top of that they didnt recharge me for another service call. We felt so relieved for the rest of the drive home.So, I highly recommend them for speedy service with the cheapest service fee.

Matt was very professional and on time. He performed the repair work quickly and also hung around and check the water pressure at the faucets. Also answered some questions we had about other repair/improvement.

Matt was our service tech he was very professional and communicated to us what he was going throughout the job. Had a couple of obstacles that came up but he worked through them and took care of us. The overall experience was great starting with setting up a appointment. They were able to take care of us the same day. We would highly recommend this company to anyone who needs plumbing work done.

Called one day and it was fixed the next day. Dominic was professional and thorough and someone I can trust in my house. I will definitely use this company for any future needs.

Wes was awesome! Same day service when your AC is out in Texas summer heat is a must and First Home delivered that with great customer service!

During Austin’s February snowpocalypse, we had 3 pipes burst. 1st Home and Commercial Services was the only company that answered their phone and got us on a schedule quickly. Dominic Langley showed up on time and was 100% professional and fixed all our broken pipes so that we had water again after a week. Very thankful for this company and Dominic!

Absolutely went above and beyond! Dominick L. is the very polite, professional and knowledgeable plumber who worked on replacing our two water heaters. We had more than a couple of glitchy existing conditions, for each of which he offered very good solutions and stayed working at it, even when it was more involved than initially expected- and our quote stayed the same.I will definitely be a repeat customer for any other services they offer and Dominick is now my go-to plumber 👍🏻

Daniel was knowledgeable, friendly and was fantastic to work with! We will be calling him again!

Dominic and Erics installation was clean and neat. My only knock on the company is that communication could be tighter to more accurately set the expectation of when work will be started.

After countless unanswered calls to multiple plumbers after the Feb-21 snow/ice storm, Paul from 1st Home & Commercial Services came to save the day. We were unlucky, but luckier than most to only have our tankless water heater burst from a frozen pipe. After 15 days of no hot water, Paul came by and replaced our tankless water heater and provided thorough explanations and professional quality service. He was efficient with his install and was able to help us cut costs. We will continue to use this wonderful company for all of our repair/maintenance issues in the future! Thank you!

In the midst of worst winter freeze probably ever 1st Home was taking calls when it was virtually impossible to get through to anyone. I got through immediately to their office and they took the details of my frozen/burst pipe and got me on the list customers needing service. They kept me up to date on the progress being made to my request. On the very day that my water was restored and repairs could be made they showed and determined the location of my leaking pipe. It was a very difficult repair but their service professional stuck with it and got the leak repaired. Given the circumstances of winter experience we were dealing with, their timelines and professionalism far exceeded our expectations. I wholeheartedly recommend this fine firm. Jim Durkin

As a realtor I have had many dealings with plumbing companies. Paul was a huge help when I had a seller in a bind. He had a technician out the next day. The repairs were done in a timely manner and the price was reasonable. The technician was very professional and explained everything very clearly. Its nice to know I can call and have a job done fast and correct!

The company was very responsive. The sent someone quickly and kept me posted on the arrival time. The technician was professional and courteous. He explained all of my choices, answered my questions, but didnt pressure me to spend more on services that I didnt need right away. They are a little on the expensive side. But, Im willing to spend more on a service I can trust in my home.

Found leak and gave estimate for repair. Very helpful and courteous

1st Home & Commercial services performed a system check And cleaning on my home HVAC system that I had performed to provide a health report to the buyer of my home.1H&CS was thorough in setting up the appointment, confirming the appointment, and following up after the appointment was finished.Miriam (the tech) came out first thing in the morning on a Friday. She did a great job explaining the work she was going to be performing and explaining the issues that she found. Everything was performed very much to my satisfaction.

Wonderful company to work with. They are very responsive, perform work in a professional and timely manner. I have worked with 1st Plumbing for several years now both at my residence and businesses. Technicians are always knowledgeable and respectful. Thank you.

I was so pleased by the service provided by 1st home/commercial services - they provided excellent service.

As usual, they promptly confirmed my appointment, the first technician and electrician at my house within an hour! Heating fixed, warm house now! Superior service every time I have used them and I have used him at least 10 times.

I was in need of getting a water softener installed for our new house. 1st home and commercial services sent Mark over to provide a free consultation/estimate. The estimate was very affordable for the work. We got Mark scheduled to come over and he was absolutely fantastic to install and explain the new system. If ever I need services for plumbing or anything else for my house I’ll be calling them again.

Great company and Dominic is awesome. Weve used this company 3 times now and been pleased with the service every time. We always request Dominic, he knows what hes doing and is always pleasant and professional.

Misleading about their massive fees and billing procedures; unprofessional office staff.Called them to come give me a quote for the repair of a commercial water heater and their response time sounded good. When they came out I was told that the Evaluation Service Fee, was 255$, regardless of how simple the issue is. Sounded excessive, but since that usually comes with the work, I said ok. Their technician Dominic was good with his work, etc. He was able to fix the problem (even with a few complications, i.e. blew one of our fuses touching two leads together so had to run and get more; needed a tool he didnt have on his van so had to run get it, etc.). So after the work, he said that his supervisor would not let him invoice me, which is somewhat unusual as well (and would have been nice to know upfront). Of course you try to work with everyone you want to continue doing business with, so complied in good faith. Well after paying, realized that I had been charged the full amount of the repair and then also the service fee. Since usually if I bid out a job to a company, on giving them the job they include that in the cost for the work. Maybe an oversight. Called their office and spoke with their Office Manager Jennifer, who when asked about it made it clear that she felt I was attempting to not pay them for the work done. I apologized and told her that I would like to keep doing business with them, but that the usual was to include a Service Call fee within the cost of the payment for providing the business. She was very clear that they did not feel they needed our business. Did not want to even let me speak to someone else, said I would have to schedule a call. No wonder they did not want to invoice me. Well point taken. Ill never work with this company again.If you are with the company reading this; please make sure that if you are going to charge an excessive service fee and not include it with the work (as is a standard in the industry) that you are making that explicit to the person who is paying.Misleading customers is unethical, and not very good business.

Mark and the owner of 1st Home and Commercial went above and beyond to help me and my home buyer client today. Mark did a comprehensive camera review of the cast iron pipes for a home my buyer has under contract. He provided clear and comprehensive explanations of his findings and then he worked with the owner to rush a bid for us that we could use for negotiations. Austin real estate moves fast, and I need partners who can help my clients on a tight timeline. I wont hesitate to recommend them to my clients in the future. Thank you!

I had two different services today in different property location. Technician, Dominic was very polite and gave me great solution in bathroom where water was leaking today.Technician,Daniel was able to clear the pipe in the kitchen sink and gave us details to take care of the old pipe we had. Both of them are very professional and polite. I highly recommend 1st Home&Commercial at anytime.

Javier was fantastic- he diagnosed the problem, trouble-shot some issues due to location/access of the faulty gas valve, and had it fixed same-day. The company handled dealing with the gas company to make sure they turned things back on that night. This was the best outcome possible for the repair needed.

Great service. They were out on the job within an hour and a half and had the unit working again. Really appreciated their use of texting to communicate

They were able to fit me in on short notice for a clogged kitchen sink drain. My only complaint is that they were a bit pricier than some other quotes I got (and they didn’t quote up front), but I’m chalking that up to the cost of getting it done much more quickly.

They moved a gas line for me. They were prompt professional clean can’t say enough good things about the experience I would definitely use them again

Dominic was amazing! We called 1st Home and Commercial Services after reading the positive Google reviews because we needed help with an installation for a new bathroom sink and hardware and they were able to help us the same day. It was not a straight forward installation and we were missing a part. Dominic called multiple stores to track down the needed pieces and he did a stellar job with the installation. We also had questions about clogged drains and he recommended a product that he offered to drop off on his route the next business day. Dominic was friendly and really went the extra mile. He was also mindful of the current health crisis and practiced distancing and was wearing PPE including a mask and shoe covers. We were very impressed with the service and look forward to working with him again.

They got someone out to me quickly. He was awesome. Will definitely be calling them again for any future repair needs!!!!

1st Home & Commercial Services did a fantastic job fixing our emergency plumbing issue. Their customer service team got back to us quickly and sent a plumbing tech to our home within an hour. Dominic L. was highly professional and very friendly - and he had our emergency water leak fixed in a timely manner. I highly recommend 1st Home & Commercial Services!

Fixed a clogged kitchen sink. Fast, efficient and reasonable. Would definitely use again!

These guys are always so punctual. They don’t try to sell you something that you don’t need. Mark(Mock with his accent lol) was very nice and professional, as was his helper. I see myself using them for a long time at my house and rental property.

Genuinely one of the best things experiences Ive had. I own a food trailer and the pipes have been a mess since day one, which was from the company who built the trailer. What that company couldn’t do (after 5 failed attempts), Javier from 1st home and commercial did and even cleaned up the mess (which the trailer building company didn’t). I highly recommend them for any plumbing job, between knowledge, quality and craftsmanship!

Excellent work. No surprises! Showed up when promised. Definitely hire again.

I had a great experience with these folks. Highly recommend. I called in the morning after we found a burst water line out in the front yard. The lady who answered the phone initially said they were booked for the day, but when she heard about the problem she and the team shuffled appointments around to help me out. Two guys were here in just a few hours - Dominic and Mark - and they were total pros and friendly as well. They had it fixed by early afternoon along with some great tips and explanations about what went wrong. This company will now permanently be on my speed dial. Thank you!

We had an issue early Monday morning and Mark was able to fit us in the schedule the same day. He was extremely knowledgeable, professional, and courteous. He quickly diagnosed the issue and was able to fix it the next morning. 1st Home & Commercial Services was recommended by a neighbor and I will be using them again if needed. Thanks, Mark!

I sent out a yelp request for a plumbing leak and received a prompt response from 1st Home. I must say that the technician that arrived was a real asset to your establishment. He was knowledgeable and focused and able to determine the problem at hand. I was so impressed with dominic that I asked for him to return since the weather prevented us from attacking the problem on the first day. As I expected when he arrived the second time he went straight to work and replaced the faulty joint and the job was completed superbly. Kudos to dom for a job well done.

I was able to get an appointment the next morning. The service men were great and had me fixed up in no time. Even offered to take off or cover their shoes, but that wasnt necessary. They cleaned up after themselves; you almost couldnt tell they were there except for the fact the toilets were both working again. Thanks.

Great overall experience. Our tech was very knowledgeable and friendly. Highly recommended.

Great service! The work was completed quickly and professionally.

The technician ( Mikhail Yearwood) was timely courteous, professional, knowledgeable and respectful. I had a problem with the ac for 3 years, it would stop cooling on really hot days, I went through four different companies that could not find nor duplicate the problem. In less than an hour Mikhail found the problem, ordered parts and now it runs like new. A big thanks to Mikhail Yearwood and 1st Home and Commercial Services.

Daniel Griffin was my tech and was absolutely professional. Quick response and great service, would recommend 10/10

Ive owned my house for 28 years, so Ive had a lot of maintenance and I can say without reservation that 1st Home & Commercial is in a class by itself. No offense to other good contractors, but the difference is stricking. I recently needed major plumbing repairs and 1st Home & Commercial was recommended by a neighbor and today, they did AC maintenance work. In both cases 1st Home & Commercial rose above other providers in terms of professional practices, experience, quality, courtesy and competency of the technicians. Because they cover all the bases--electrical, plumbing, HVAC--you dont need to call anyone else. And, importantly, their prices are extremely fair.

Thank you so much for your quick response! I know the clog and leaks I shouldnt have waited so long to fix but they were very professional and got it repaired right away..

My heating/ac was not acting right - cold air was coming out when I expected hot ... and my electric bill had increased significantly .... it is fairly new, installed two years ago as a new unit. 1st Home sent out their employees Ryan Hill and Mikhail.After taking time to totally examine the unit, they showed me where the unit was failing to function properly and why. The original installation had been a fairly shoddy job, which unfortunately did not surprise me, and Ryan explained how they could fix the problem.I now have a wonderful unit that I expect will serve me very well.I like the fact that I am part of their membership and that all my heating/ac, electrical, and plumbing needs will be addressed by them as part of my membership.Ryan and Mikhail were particularly helpful, polite, punctual, courteous, knowledgable .... everything you would hope for in regards to service people entering your home to help.

Derek and Avery came out and took care of a bad clog in the main drain that was backing up my sink. I tried just about everything but to no avail. They were very thorough, professional, and were more than happy to answer the questions I had regarding maintaining pipes and plumbing in general. Good job guys!-Quinn

Fast/Responsive - From the time I called to the time it was fixed was about 2 hours. Thank you. Very happy customer

Miriam went above and beyond to diagnose our AC and Heating issue and worked diligantly to get us the best price for the parts and services we needed. She was very informative and made us feel like she had as much time as we needed and that she wanted to help. She was also very friendly to our fur children which was a nice bonus:)

Mark did an amazing job. He was professional, kind and thorough. I would definitely use him again. Thanks 1st Home for sending a great guy.

Ryan is who came out to fix what I thought was the fan motor for the compressor. Turns out it was just a worn out capacitor. He was polite, professional and patient when explaining what was wrong with the system. He even offered a couple other tidbits on preventative maintenance and other services offered. 10/10 will use again.

I contacted 1st Home for plumbing problems at home. The response came promptly. Javier was the technician, super professional. Gave us three estimates for solving the problems. We decided without any bias from his side. The work was perfect. I strongly recommend 1st Home & Commercial.

Five stars and more to David and Caleb. They are the best and my new favorite electrical technicians. They replaced my interior panel and installed an exterior disconnect service panel 200 amp. They were very professional, courteous and extremely knowledgeable and kept me informed throughout the process. Highly recommend these two gentlemen. 1st Home & Commercial Services is top notch in all areas. I have had them help me with plumbing, electrical, AC and Heating. They are first class in all areas.

Dominic was very professional and took time to explain the problem to me and show me where it was leaking from. Very quick service.

It was so nice to call a company and have someone arrive when they said they were going to -- And to be professional, friendly, and do the repair right! Thank you Mark!

Miriam was exceptional! Extremely knowledgeable and caring. Truly an asset to the company. I highly recommend 1st Home!

Chris Wyatt was a great help and super friendly guy. Helped get a new appointment set up for a separate work order and got my issue resolved for his job. 💯 % recommended.

I choose 1st Home & Commercial initially because they were down the street from our home. Weve had 3 AC services performed and a spring clean/checkup and have had good results. Each technician weve had have been friendly and helpful, with Tyler, Tim and Chris being the most recent. Each service has definitely been an investment cost wise, but work from years past has seemed to held up well so far.

Big fan of this company. Had Daryl Griffin out to fix an issue and he did an amazing job. Answered all my question and has a wealth of knowledge. Id recommend this company to anyone.

I recently moved from Dallas and I chose 1st Home & Commercial Services based on their Google reviews. I definitely made the right choice! I needed a hot water heater and toilet installed. Master plumber Chris Thompson came out and did a terrific job. Prior to the installation, Chris noticed that the old hot water heater was not up to code. Chris pointed out the issues and assured me that the new hot water heater would be installed up to code. I highly recommend 1st Home & Commercial for all your plumbing and AC needs. Be sure to ask for master plumber Chris Thompson. Also since I recently moved, I couldnt find any of my tools. Chris was able to tighten up the hoses to my washing machine at no charge. He noticed I had one of the hoses on backwards.Great companyGreat employeesGreat services and great pricing

Seems to be very knowledgeable and very helpful, Mikhail Yearwood was my technician and he did a thorough and efficient diagnosis and fixed the problem and I was very satisfied.

Everything was very good.

I have used this company for years, and would highly recommend them. Mark and Miriam are amazing, as are all of their team members. They are responsive, fair in pricing and always looking out for their clients.

Friendly worker. Great job! He knows some signs so we can communicate. 😊

Ryan and Caleb came out to my office and installed new speakers. They were efficient, smart, and cleaned up after themselves. Highly recommend them for electrical work!

All of the above:quality, value, very professional, and nice . She took her time explaining and very informative, and will recommend to all my friends or anyone that needs Hvac.

Mark was unbelievably friendly, efficient, and performed excellent work. Prices were definitely reasonable. Highly recommend!!!!

Great experience. They installed a super-quite water heater quickly and efficiently. Good pricing and they worked with us on electrical issues with the water heater as well. They have a friendly team of people working for them. I highly recommend these guys.

Dominic, was very responsive and professional. He used shoe covers and left everything clean. He explained everything completely. I would use this company again.

I needed a plumber to reconfigure a washer dryer hookup before putting up some drywall. Since the drywall guy was on his way, I needed someone immediately. I called that morning and 30 minutes later Ryan showed up. He was courteous, knowledgeable, a good listener and up front about the costs of everything. He explained everything carefully, and even suggested some things that saved me money. I have scheduled Ryan for more work next week and am happy to have found a plumber, and a plumbing company, that is efficient and prompt and customer friendly.

I cannot day enough good things about this company!!!! They always go above and beyond for their customers and their prices are hard to beat.

Dominick saved the day/weekend. Fast, affordable and professional.-Brandon

Dominic was awesome! He was fast efficient and had great customer service skills!

While trying to remove a stump in my yard I accidentally hit a water pipe. In a panic I assumed I hit my main water line so naturally shut off the main water valve and proceeded to call any 24hr plumbing service that would take my call. I called these guys after some horrible service with Roto Rooter and was immediately put in contact with their master plumber David who calmly walked me through a series of questions and asked me to send him some pics of the pipes. Immediately after sending them he told me I had hit my irrigation piping, explaining everything, and advised that I could turn my main line back on after I shut off the irrigation water flow. All while he stayed on the phone with me. Not only did he solve my problem on the eve of thanksgiving but also saved me a ton of money. That kind of service is world class and can’t recommend these guys enough for their willingness to help and expertise. Thanks again!! You guys are awesome! Highly recommend!

Once again this company came through. We needed plumbing services this time. The plumber, Greg, was early than scheduled (with a courtesy call ahead), very polite, gave a reasonable quote, and his quality of work was tremendous. I am so glad to have this company come and help me when needed. I will be a repeat customer for sure.

This company was responsive and the technicians were very pleasant and polite hence the 2 stars. However, we were given a bid to replace a ‘pump’ on our a/c unit which was not heating for $696. I was charged a $69 dispatch fee and decided on getting a second opinion. I had Fox Service Co come out to see the unit (free 2nd opinion). The technician said it could be air in the line, he flushed it out and the unit works perfectly. No pump replacement and just $75 for labor.1st Co has technicians who don’t know what they’re doing or can’t be bothered. You decide.