Despite the CDC not requiring masks for fully vaccinated individuals, I was asked to wear a mask while getting a haircut. There is no need for this overwrought protection and goes to show that the mask was always more about control than safety. However, as a fully vaccinated individual, having minimum wage hairdressers from a minor salon chain presume to be wiser than the experts at the CDC is pretty hilarious. Go to a local barber instead! Give your money to somebody who isnt sending it to a multinational corporation at the end of the quarter. Would rate 0 if I could.

I called today to make an appointment for my son who has received great service in the past. I requested and appointment. The girl on the phone rudely told me they were booked for today. I asked for another day. She was rude and told me they were booking very far out. I asked her to look in the computer system and see when the person that last cut my sons hair would be available….she told me she couldn’t get into the system because she was “counting the till”. I asked for a manager and she rudely informed me that the manager wasn’t in. I asked her “do you want to book appointments and receive business?” She responded that she just “couldn’t help me”. I’m SHOCKED at her lack of customer service. I understand having a bad day but if you can’t accommodate and use kindness….there is a problem. I feel bad that I don’t have the girls name that last cut my sons hair because she was AMAZING.

Liv was great. Knew how to cut hair and very personable.

Switched from Supercuts to Cost Cutters because Supercuts made me wear a mask even though I am vaccinated. Now Cost Cutters has followed suit in having no backbone.

Girl did a great job. A+ worth that $10 tip.

They were so kind..Im elderly.. my first time out since the pandemic to get a haircut.. they were very very kind fast and efficient.. was very very pleased...

Jacklyn cut my hair a few weeks ago and was wonderful for what I wanted. I had awful dead ends but I like to keep my hair long so she worked with me to cut off what she could to improve my hairs health but still doing what I wanted. I booked a second appointment to get highlights and an added tonner. Jasmine was super nice and talked with me while doing a wonderful job with figuring out what was best based on what I wanted. I am very satisfied with the final result. Ill be booking another appointment.

Booked an appointment online for today at 11. Get to the store and they dont have it. They tell me online bookings are messing up right now. Sorry. I show here the car information email. She says check the rest of your emails you will have a cancellation one there too. It came in at 10:15 am this morning. 45 minutes before my appointment.....they offered me 1pm. I think I will go somewhere else instead

Cost cutt is right! way to expensive uesd to love going there but prices just kept going up and never the same employees to cut your hair.

I used to go here for my hair all the time.They are on the pricey side but they do good work.Why only three stars?I set an appointment with them and came at the exact time and they took someone else in my place.

I was seen by Jamie about a month ago and I would highly recommend her! She recommended a type of cut to compliment my face shape and took care of me like no other hair stylist has. I am incredibly happy with the results and would recommend requesting her if you decide to get your hair done here. She works quickly and efficiently and is very friendly.

Gave my 4 year old an awesome hair cut. Definitely going back.

My wife really likes this salon

Did very good

Always great haircuts from these great ladies

Hair=botchedscalp-=soreemployee=nicei will not go back. my hair looks awful and my head was manhandled the entire time. i asked for one thing and got the opposite. but the lady was nice.

Great group of professionals with precision service.

Jamie did a fantastic job correcting a poorly done haicut from another salon.Turned out perfect and at a reasonable price. Other staff were friendly also during arrival and departure.

My FAVORITE place to get my hair done. All the girls are amazing and so nice and friendly!!!

I like the people who work there, very nice and clean place. My stylist is great!!

Jess is great. She’s been there a long time . I always can count her to make me look great.

Good service, no wait. They dont pay them beauticians enough neither.

Standard setup. Usually busy. Better to have an appointment. Offer military discounts

Great ladies doing a great job. Great customer service and friendly.

Would NEVER EVER go anywhere else !!! Will NOT have anyone but Jessica touch my hair !!! She is honest, knows what you want and what will look age appropriate, thats why I love her!!!!!!!!

They dont take advanced appointments. Just call the day you want your hair cut and they will fit you in. They are very nice and do a great job for a great price.

I have a very busy during the week schedule and everywhere was either booked out when I was available or closed when I was available so I settled with Cost Cutters based on the decent reviews. I scheduled my appointment and they told me they were running behind, which was fine since I wasnt in a rush. Two of the women (1 of which I think was the manager) began arguing about who was going to cut my hair because apparently they had appointments in 30 mins and it wasnt enough time. Mind you I had medium to long hair and it was my first time getting my hair cut off in YEARS! They settled for one of them to do it and I asked if she was in a rush because I heard their conversation and she looked at me crazy and said no. Anyways, she was rude and very unprofessional! All of them were. I showed her a picture of what I wanted which my hair looks nothing like but its decent. I will never go back. And will never recommend anyone here.

Cost Cutters in Watertown, New York, has LOST my business. I have tried to give them the benefit of the doubt, but every damn time, they screw up my hair, have rude hairdressers, or overcharge me. I go back because there are always new employees, due to the huge overturn. No more, though! And I will make sure others know my experience, too, so they will be wiser and will not go to Cost Cutters.A few weeks back, I went in to get my hair cut because it had been over a year since I had done so. Somehow, I walked out spending $90. That was NOT my intention. Though I guess for two washes, haircuts, styles, and three different waxes (at half price), it was not too bad. That was until the next day, when I realized that I had this funky V or A, depending on how you look at it, cut in the back of my hair and was overcharged $10. I do not live close to Cost Cutters, so I sent an email about the problem, detailing everything. Mainly I wanted the $10 fixed, since that is absolutely ridiculous to be overcharged that much when I already was spending a fortune in there. With email, I can keep documentation of everything that is said and well, it is easier than calling, at least for me. I get an email back and only one issue is addressed, which is my haircut. I will get over the messed up haircut, as my hair does grow fast and even now, it does not look as bad. However, the hairdresser was somewhat horrible. She barely spoke to me, cut my hair shorter than I wanted it, did not listen to the layers that I wanted... But, ultimately, I wanted the $10 fixed. It has been almost three weeks of contacting and I still do not have the $10 back. It is just the point of getting it back now, even if it is ridiculous to have to keep contacting them. I have been dealing with Rebecca A. through email and she is horrible and is not helpful at all. Sent a final email saying that I wanted the $10 and where she could send the check. Her emails are spaced out, barely make any sense, sometimes have chat speak in them, and sometimes are sent from her iPhone - unprofessional. I will be going to corp and reporting her and the actual store.NOBODY should ever go to Cost Cutters in Watertown, New York. They will overcharge you, destroy your hair, and waste your time.

Wife loved it here. She now only goes here.

Good haircut. Nice people.

Great cut for the price. We had a $12.95 coupon.

Love going there.

Great cuts

Very rude stylists and wait time is too long, even if you have a scheduled appointment. The hair cut sucked too.

Great service

Great service !!!

I liked doing a great job on my hair ...